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Comments regarding Bluestone Perennials

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1077 positives
97 neutrals
77 negatives


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Negative mkf1
(2 reviews)
On Sep 17, 2002, mkf1 Brandywine, MD wrote:

While the plants I ordered arrived promptly & in good shape, I was billed $22.00 more than I was originally told when I ordered on the website. Apparently, the website calculated incorrectly. Customer service did agree to credit me the difference, but only after a lengthy conversation. Not sure I'd order from Bluestone again, & I surely won't order from the website.

On June 10th, 2006, mkf1 changed the rating from neutral to negative and added the following:

I gave this company a second chance after one bad experience. The plants sent were mostly dead, black, rotty roots. I'm done with Bluestone Perennials now for good. It's hard to believe that they get so many positive comments!
Positive prussell
(3 reviews)
On Sep 16, 2002, prussell wrote:

This was my first time ordering with this company. I received the order exactly when they said I would, and liked the email informing me that the items had shipped. One plant was missing (one space in a three pack was empty) and they replaced the item promptly, and with good humour. Their website is one of the best around, despite the short descriptions and many missing plant photos. It's worth shopping here just to be able to search for plants based on height, zone, flower color, etc. Highly recommended!

Positive Aotearoa
(6 reviews)
On Sep 5, 2002, Aotearoa New York City, NY (Zone 6b) wrote:

I am new to gardening. I garden in NYC. The dirt I am working with contains a lot of unsavory particulate matter, which I am slowly converting to soil. Having read the positive remarks about Bluestone, I went to their site, saw a few plants I thought might live in my environment, and sent an e~mail asking for advice. Two days later, I received a detailed reply with specific guidance for my conditions. Rather than trying to sell me the number of plants for the 75 sq ft I had described, they said, "Why not try a few as a test and see how they work?" It turned out they were having a 2~4~1 sale on these (not mentioned in the e~mail). I placed an order. I later called to ask about delivery dates, etc., and found myself engaged in a very instructive conversation with someone with an obviously high level of expertise who was ACTUALLY CONCERNED that my garden grow well, and not with making a sale and getting me off the phone. What a marvelous way to run a company (I hope they're making a profit at it!).

On April 15th, 2003, Aotearoa added the following:

Today, I received my second~ever order from Bluestone. Every step of the process was first class: easy to navigate web site, excellent telephone service, packing of the plants, and the plants are well leafed out and very well rooted on arrival.

I ordered by telephone as I had a question about a particular cultivar. As I placed my order, without prompting the woman said, "We have a two for one special, what would you like?" I didn't know they were having a sale.

When will you deliver my order, I asked. "Tax day," she said, laughing. They were a day early.
Positive DashboardDJ
(3 reviews)
On Sep 4, 2002, DashboardDJ wrote:

This company is great. I have been dealing with them for 2 years now. The one time they sent me the wrong item. Told me to keep it, at no charge and sent me the right one the following week. How can you go wrong? I have never had any bad plants from them. I always use their catalog as a great reference, plenty of good info in there. And Jennie, why wait for next Spring? Fall is a great time for planting perennials. I just ordered 8 new plants from Bluestone. Highly recommended!

Positive lisaknoblich
(2 reviews)
On Aug 18, 2002, lisaknoblich wrote:

I have ordered from Bluestone twice and I'm looking forward to my third order arriving. The plants are small, but they take off fast. The ones I plant in Spring usually bloom the first year.

Positive LolaLopes
(2 reviews)
On Aug 10, 2002, LolaLopes Iowa City, IA wrote:

I have been buying from Bluestone for years by telephone. They are completely reliable and plants always arrive in good shape. Last year I ordered about 60 plants of a cultivar of ajuga. It was great being able to specify a particular plant and buy it in whatever quantity I needed. This weekend I'll be ordering another big batch.

Positive tyms4
(1 review)
On Aug 4, 2002, tyms4 wrote:

I love this company; they have been responsible for all the beautiful perennials in my garden! I added a new bed in the fall with perennials from Bluestone and it has been huge and blooming like crazy all summer. Any problem plants have always been cheerfully replaced. Highly recommended!!

Positive croakie
(5 reviews)
On Jul 2, 2002, croakie North Augusta, SC (Zone 8b) wrote:

Bluestone is one of my favorite online companies. I have placed many orders with them over several years. All of the plants have arrived healthy and have done very well. I've had one or two that didn't, and I have had no problem getting them replaced. Their prices are very good too.

Positive Jennie
(1 review)
On Jun 14, 2002, Jennie wrote:

Our first year to order from Bluestone. We have been very
happy with the experience. UPS did make an error in not delivering all plants in a timely fashion, but all it took was a call to Lois and a replacement was sent. Plants very
healthy and have grown like "wild fire". Can't wait until next Spring.

Positive NatureK
(1 review)
On Jun 4, 2002, NatureK wrote:

I emailed them with a question about shade tolerant plants and a representative emailed me back very quickly with a personal answer. I have emailed them several times and keep getting great personalized help.

Positive thomaspowell
(1 review)
On Jun 1, 2002, thomaspowell wrote:

I recently received several plants from Bluestone and while not impressed with how they looked when they arrived, I have been amazed at how well the plants have grown. This is good stock with a healthy root system. One Siberian Iris had tumbled out of the pot in shipping and Bluestone replaced it within a week of my call to them. I am very impressed with them so far and will order in the future.

Positive monarda
(6 reviews)
On May 30, 2002, monarda Troy, MO wrote:

I placed a small order for perennial plants through their website on 5/22/02. I received immediate confirmation and confirmation when my order was shipped. The order was shipped via United Parcel Service and was delivered today. I was absolutely amazed at the wonderful condition these plants were in. I followed the instructions for watering the plants and setting the new plants in dappled shade. The plants look even better than they did upon receipt. I will definitely be ordering from this company in the future.

On June 10th, 2002, monarda added the following:

I had one Pulmonaria die out of three received. I have contacted their customer service department and am waiting on a response.
On July 10th, 2002, monarda added the following:

I received an e-mail from Dave inquiring about the outcome regarding the dead plant I received. I did receive an immediate response from Bluestone and I received a credit on my charge card dated 6/19/02.

Other than the dead plant and other plants being much smaller than expected, I will continue to do business with this company.

I appreciate the fact that Dave from Gardenwatchdog follows up on comments posted on this site and will continue to recommend it to the members of the garden club that I am a member of and to anyone else looking for information on reputable companies selling plants to the retail public.
Positive kachew
(1 review)
On May 28, 2002, kachew wrote:

Excellent! I ordered about 20 plants in the early spring. They sent me a confirmation card and estimated shipping date. I got all of my plants and a few free extra ones. I will order from this place next year!

Positive ElizabethN
(9 reviews)
On May 23, 2002, ElizabethN wrote:

All my plants came in great shape. They were small when they arrived but they are growing like crazy. I will definitely buy from them again.

Positive squirrelmom
(3 reviews)
On May 22, 2002, squirrelmom wrote:

First order placed through Bluestone. The prices are very reasonable, and even though the 3-pack plants are quite small, they look very healthy and will look forward to seeing them grow. These arrived just at the specified time, have been planted and appear to be doing well. I did note that one of the 3-pack cells had a thick covering of moss over the soil so don't know if this will affect the overall health of the plant or not. Planting instructions were very helpful as well. All in all, this was a good experience, and I would not hesitate to order from them again.

Positive woodbutcher
(1 review)
On May 16, 2002, woodbutcher Clarklake, MI (Zone 5a) wrote:

i requested a catalog and received it within 5 days. i went through it and ordered online and the plants arrived within 10 days and in great condition. their prices are by far the best and an easy company to deal with.

Positive janea
(14 reviews)
On May 9, 2002, janea South Orange, NJ wrote:

Fantastic experience from start to finish. After placing an online order early in the year, they sent a postcard with approximate delivery date and then an e-mail when the plants shipped, so that I knew to expect them. Despite shipping during the freak heatwave this spring, the plants were of such high quality and were so well packed that they arrived in immaculate condition. All are now thriving.

Positive cindywhitehurst
(1 review)
On May 7, 2002, cindywhitehurst wrote:

I ordered from this company for the first time this year. After I ordered, I found something else I wanted to add. I called customer service and was suprised to actually get a person and no waiting! They added on to my order and even changed the shipping date to the date I wanted. When the plants came, they were so nice! All green and nothing even wilted. I was very impressed and will order again!

Positive elforchid
(2 reviews)
On May 6, 2002, elforchid Staten Island, NY (Zone 6b) wrote:

Wonderful! Wonderful! Good prices with excellent variety of plants. Shipping material was adequate and plants arrived quickly and in excellent condition.

I'm sorry I hadn't found this source sooner.

On April 10th, 2003, elforchid added the following:

Once again Bluestone comes through. I just received my April, 2003 order. Plants are in excellent condition; far better than those received by any other company.
Positive peepul
(1 review)
On May 2, 2002, peepul Birmingham, AL (Zone 7b) wrote:

I have bought plants from Bluestone for many years. Their plants are always healthy and grow rapidly to full size. This year two plants arrived with their tops broken off during transit. They were promptly replaced. It is the best company I have ever dealt with.

Positive judyk
(3 reviews)
On May 1, 2002, judyk W Hartford, CT wrote:

Love this place. Very unusual varieties. Knowledgeable order takers. Great service. You may specify preferred arrival date. Little tiny plants arrive on time, in cells, with your name stuck on the side. The tinier the plant the more likely you are to get multiples in each cell. Each three-pack makes a decent clump. Because they're in cells, you can safely delay planting. (Good instructions for this are included.) Last year's perennials made a good showing at bloomtime and are back this year ready to go. Catalog a little confusing, but index is accurate.

Positive mikeaustin
(2 reviews)
On May 1, 2002, mikeaustin wrote:

I have ordered over $800 worth of plants (which goes an incredibly long way with this company) and couldn't be more pleased. Their 3 - packs are an incredible value and I have filled my entire garden with waves of perennials from Bluestone. The plants are small, but no less so than White Flower Farm and are generally larger than those from Heronswood. They have all arrived in very good shape except one group which was promptly replaced, no questions asked. They ship quickly, are incredibly responsive to email, have a great online catalog with huge selection and lots of photos...and did I mention the value. It is the one company that receives the bulk of my mail order business.

Positive charlottemcc
(3 reviews)
On May 1, 2002, charlottemcc wrote:

I have been dealing with this company for 5 years and have NEVER been disappointed. Friendly customer service, no hassle replacements, the plants do VERY well the second year. The prices and service are the best around. Shipping conditions are excellent!

Neutral SiberianIris
(8 reviews)
On Apr 18, 2002, SiberianIris Paducah, KY (Zone 6a) wrote:

Disappointed in this years plants half were yellowed and root
bound. I am sending them a note as they always replace anything that is damaged or dying. Will give them another
chance as I believe in turning the other cheek.

Positive mltmnz
(1 review)
On Apr 17, 2002, mltmnz wrote:

All I can do is repeat all of the previous comments. Outstanding company to deal with and beautiful plants. I planted them this weekend not realizing it was going to be 90 degrees all week. A little water in the evening and these babies are standing tall! Starter kit and additoanl plants are a much better value than the "larger" plants I can find at my local home center. Keep up the great work Bluestone and I'll be ordering for years to come. Michael.

Positive hostagirl
(1 review)
On Apr 10, 2002, hostagirl wrote:

Have ordered several plants over the past two years - always very satisfied. All plants healthy. Great value when you get 1 3-pack free for each two ordered. Looking forward to receiving this year's order soon.

Positive ivanhoe
(5 reviews)
On Apr 4, 2002, ivanhoe wrote:

Got my orders today (and I ordered a lot!!). Everything looks great, and the plants are not as small as I expected. The packing job was outstanding. I have no reason to believe these plants won't grow like crazy once I get them in the dirt. I will definitely go back to Bluestone's website(much sooner than my husband would like!).

Positive Brander
(1 review)
On Apr 1, 2002, Brander Terra Alta, WV wrote:

I ordered from Bluestones for the first time last year and was completely satisfied with all aspects of the experience. The plants arrived when they said they would and in excellent condition. Although the pots seemed small, they were packed with roots and ready to grow.

Their special offer - Buy 2 packs of three and get one 3 pack free is a good deal made better by the fact that they give you the most expensive 3 pack as the free one. I placed an order again this year and received the same courteous phone service as before. I think this is an excellent company.

Positive luke32
(3 reviews)
On Mar 31, 2002, luke32 Sebastopol, CA wrote:

Plants received quickly after ordering and in excellent condition. Prices are competitive and selection is broad; every year I am surprised by "unusual" plants they have added - at much lower prices than specialty nurseries.

Neutral Amsoniared
(4 reviews)
On Mar 22, 2002, Amsoniared Toledo, OH wrote:

I have had good experiences with this company for several years, but I have stopped ordering from them. First, I feel that they're getting awful pricey ( $8 to $12 for 3 tiny plants seems expensive to me!). The buy 2 get 1 free deal helps some, but I feel they should just lower the prices a little and not bother with that. Also, I don't NEED 3 of many plants, they used to let you purchase 1 of something for a slightly higher price, but they have stopped that and when I emailed them asking about it, they never replied.
I started dealing with them because they had unusual plants ( my specialty ), but their selection hasn't changed much in the past few years.

On April 7th, 2002, Amsoniared changed the rating from negative to neutral and added the following:

I was contacted by Bluestone after my initial posting. I was pleasantly surprised that they read it and were concerned about it. They said that they still allow purchases of single plants, and that they reply to all emails, so they may have not received mine (which is very possible ). They were very nice about it and just wanted to clear up any wrong assumptions. I decided that maybe I was too harsh and told Bluestone that I would check out their catalog again since I feel they were really concerned about how their customers felt !
Positive SteveA
(2 reviews)
On Mar 8, 2002, SteveA Cheshire, CT (Zone 6a) wrote:

Bluestone has a buy 2 get 1 free deal (or buy 3 and get 1 free) which I just took advantage of. Rather than higher price prevailing, which I expected, the person I spoke to made sure that the LOWEST price prevailed. The selections I got free were the higher priced ones. What type of company would do that for their customers? Whenever I need to order plants by mail, I'm checking here first. Because they care about their customer, they have earned my loyalty.

Positive anitahuffman
(6 reviews)
On Mar 1, 2002, anitahuffman Mouth Of Wilson, VA wrote:

I really like Bluestone Perennials-good plants, reasonable prices, excellent customer service.

Positive WalterMuelken
(3 reviews)
On Mar 1, 2002, WalterMuelken wrote:

Just received an order from Bluestone - my 3rd or 4th over the last few years. They did even better than their usual great job. Strong plants, well-packed, fast delivery, complete order, no hassle, good prices.

Positive bjs
(1 review)
On Feb 8, 2002, bjs East Moline, IL (Zone 5a) wrote:

I love this company! At first I thought the plants were a little small upon delivery but, boy did they take off and bloom profusely with minimal attendance. I have ordered from them for the last 3 years and each time my plants were
shipped timely and were in very good condition upon arrival.
If there was a delay in shipment, I was notified immediately. When I lost a plant or two,due to my errors, they were replaced quickly and efficiently. Two thumbs up!!

Positive Legit
(5 reviews)
On Feb 7, 2002, Legit Porterfield, WI (Zone 4b) wrote:

Ordered from them for the second time. Last year I lost one of the phlox I ordered from them, and they replaced it promptly. That's enough to get my vote, so this year I placed a larger order. I thought their packing was superior.

Positive doghill
(1 review)
On Feb 1, 2002, doghill wrote:

We order from this company every year and are very happy with the plants. Last year, however, the company switched to postal delivery from exclusively UPS. We don't get mail delivery to our home, and our first box sat at the P.O for days, and then they lost the second box. Bluestone cheerfully replaced all the plants from the first box, even the ones I said looked okay. They also replaced the lost box, which turned up after 10(!) days. Most of the plants in this grossly delayed box lived, which is a credit to Bluestone's wonderful packing. We will be loyal customers forever, however I hope they stick to UPS. My only comment other than "GREAT" is that they are a little slow to introduce new varieties. If they had everything I want, I wouldn't order from anyone else.

Positive kansashort
(1 review)
On Jan 28, 2002, kansashort wrote:

I'm new to mail-order gardening, but through my 2 years of ordering, I've not found a staff more phone friendly than Bluestone perennials. I also find their catalog easy to naviagate (plus this years is very nice.) Can't wait for that first shipment of 2002!

Positive Jaan
(4 reviews)
On Jan 21, 2002, Jaan wrote:

Having done business with this company for years, I can highly recommend them. The plants are small but hit the ground running once planted. On the rare occasions that I have had a plant arrive in poor shape, it was quickly and cheerfully rectified. I had spectacular success in my NJ garden and look forward to more of the same in my new garden in NW Wyoming. The new catalog format is great, as is the selection. They also offer many shrubs at low prices. They are small but, given a couple of years to grow in a nursery bed, they are a great bargain.

Positive mivory
(2 reviews)
On Jan 11, 2002, mivory wrote:

Great selection, reasonable prices. Healthy plants that grew fast.

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