I have ordered and received 4 orders from Bluestone since last fall. I am delighted with every plant. They send detailed directions for unpacking and planting. Those instructions need to be followed carefully. The plants are small - but very healthy. For example, after ordering a campanula plant I saw one at a local store. I could not wait for the mail order so I purchased the local one - in a 4-inch pot. The Bluestone order arrived several weeks later. The same variety of campanula was only a third the size of the recently purchased one. Three months later they were both the same size. A phlox that I ordered was damaged in shipment. In May I planted a healthy root system with 3 inches of bare stalk - not a leaf on it. This fall it bloomed! I will continue to order from them.
I recently ordered 3 of Bluestone's Specials (170 plants in all) and am very pleased with the plants. There were a few (6 in all) that looked a little distressed and when I mention this to their customer service they sent me new ones for no charge. There were some substitutions due to a bad year with the mums, but I was still pleased with plants. I recommend this company for their excellent prices and plants.
This company has been so great to deal with. Any plants that didn't make it were quickly and cheerfully replaced with no questions asked. Most of the perennials that I received from them last fall are now blooming beautifully. I would highly recommend Bluestone!
Last year I ordered about two dozen plants from Bluestone Perennials very late in the season, and on the whole, was quite satisfied. The plants were small, but in excellent condition, and performed better than some landscape size plants I purchased the same year from local suppliers. Thus, this year, I put in a very large order very early in the season, with a proposed shipping date of April 10. On the 12th I phoned to see if the plants had shipped, as I was trying to plan my weekend and thought I might have a lot of plants to plant. I was told they had shipped on the 11th and I should have them the 13th. As of yesterday late afternoon (the 17th) they had not arrived and I called to ask for the UPS shipping number, so I could look it up on the net and see where it was. I have physical limitations and my husband was planning on taking a vacation day to help me plant the plants. They gave me the number, but UPS said there was no such number. I called Bluestone back and they said they would research it. An hour later they called, very apologetic, and said that for some reason, while their computer said my order had shipped, UPS never heard of me. They feared the wrong address label had gone on the boxes and promised to express mail my entire order, at considerable extra expense to them, for next day delivery (Thursday) so that I would have the plants for Friday planting. Apparently they have begun using a new UPS computer program and are having a few problems with it. I asked what I should do in the unlikely event that both orders arrived, and they asked that I donate the extra plants to a church or charity. I spoke to a friend who is on the board of an environmental education (for children) park operated by our township, and she said they would be happy to have the plants. I had figured that I needed to decide to whom to donate the extras even though it was unlikely that there would be extras because if they ever arrived they would be stressed and need to be planted immediately. This morning I was awakened very early and it was a UPS man, not in a truck, but a car, with my boxes of plants. They had shipped with the wrong zip code, and the UPS man was delivering them on his way to work!! I immediately called Pat at Bluestone to tell her the plants had arrived, and to stop the shipment of the replacement order. I happened to mention the story about the environmental park and BLUESTONE is sending them a gift certificate as a donation!! There is absolutely no reason for Bluestone to make a donation to our local environmental education park. I think it is a tribute to their integrity and commitment to customer service that they are doing this. And every single plant, despite their long journey here, is in excellent condition.
Bluestone perennials is absolutely the best mail order nursery out there. Their plants come in great condition and if they should die, they replaced them with no questions asked. I will order from them every year.
Of many mail-order nurseries I've dealt with over about 10-15 years, I've always been the most overall-consistently delighted with Bluestone Perennials.Perennials selection (also some shrubs & vines) is always great. Prices are genuinely competitive with if not less than many of my local nurseries here in VA and other mail-order sources for the same size plants. The big difference, in my experience: Bluestone's small potted 3-pack plants and the somewhat larger single potted plants always seem to have much healthier and more vigorous root systems, and get established more quickly. Something I especially appreciate is the friendly, efficient customer service, also that this is one of the very few good-sized nurseries you'll find that honestly welcomes and actively solicits customer input. On almost every website page is the following encouragement: Suggestions, comments, ways we can improve, plants you wished we carried? Please tell us [direct email link given] or call us at [toll-free 1-800 phone number given]. I'm almost ashamed to admit I recently called Bluestone with this real-life Stoopid Situation I accidentally deleted their emailed order confirmation and lost the postcard they sent, could they tell me what I ordered and when it's supposed to arrive?The customer service lady somehow managed not to laugh OR cry -- instead she cheerfully thanked me for offering her the opportunity to check up on how a particular records system was working!
We have been most pleased with Bluestone over the past 8 years. Their customer service is great, as is the quality of their stock. Some of the plants went plant heaven a bit early, but we have suffered a severe drought here in southeast Michigan for a couple years, and were not caring for them as much as we probably should have. However, most everything survived and flourished, except the Cardinal Flower. Evidently, these plants are a bit fussy in my area. The New England Asters were outstanding in size and bloom. We highly recommend Bluestone if you wish to purchase many plants at a good rate. Their two for one specials are nice to take advantage of also. Please give this company another chance if you have had a bad experience with them.
My order from Bluestone was sent promptly and everything lived. My echinops, while it was sent in the tiny three-cell pack, has become huge and bloomed nicely its first year. Two out of three of my white coneflower has grown and bloomed nicely, the third has remained just as tiny as the day I planted it. I was pleased with my plants.
Over the last few years I have had excellent results with Bluestone perennials. Only a single problem has crept up with a mislabeled verbena and I was given prompt credit. You can also save money on shipping with their return carton shipping program. With high cost of mailing this is a plus.
Have ordered from this company for years. All of the above positive comments I heartily second; when in business, this was one place I knew would come through with a wide variety not easily obtainable elsewhere. Both wholesale and retail receive the same careful attention; have sent their plants to CA and WA as well as PA and VT; all are thriving.
I would like to add my voice to those of others; Bluestone is a dependable, well run, and pleasant company to work with. I especially like their policy of replacing any plant without questioning what I did to it!
I have had wonderful success with Bluestone Perennials. The plants shipped are small, but I think that reduces the transplant shock. All of my bluestone plants have done phenomenally well -- in contrast to other more expensive mail order companies. And their customer service is really great -- they are very willing to replace. In 4 years of buying about 50 plants a year I've only had two die after planting, and only had two arrive dead on arrival. They are the mail order company I am most likely to recommend to friends and relatives.
I love this company. I've ordered from them for three years now. I have an order pending now and I called last week to place another order. Without hesitation the order-taker offered to add the new order to the pending one at no additional shipping charge. In my experience that is unheard of. Their plants are smallish but healthy and packed well. They make good on any plant failures cheerfully and without question. One of the best mail order companies going.
I just received a large order from Bluestone in fine condition two days after they put the order together (unless they work Sunday). (I live in California.) The order was accurate w/ only one item to be back ordered.
A good addition to "Really Good Companies" would be Bluestone Perennials. Their plants consistently arrive in good shape, their prices are very reasonable, and most importantly to me, their plants are grown in a climate which somewhat mirrors that of most northern locations. Many mail-order companies are located in either the southern tier of states, or the PNW, and therefore are not as well adapted to our climate when they arrive in spring.
I placed an order with them this last spring and have had 100% success rate. The plants are small but the ones I got were healthy all the same, with the exception of some Delphiniums that succumbed to a barrage of Styrofoam peanuts. Bluestone cheerfully replaced them, no problem. I already recommend them to other gardeners and I hear nothing but good about them from others. I'm planning on getting all my stuff from them next spring. Nice to know there is someone who cares how they do things.
I ordered from Bluestone Perennials for the first time, this past spring ('99). The order was lost somehow in transit, but after contacting Bluestone, they promptly sent out another shipment sent Fed-Ex which arrived within 3 days. The plants were in excellent condition and very well packaged. I transplanted them per the instructions, but lost one lilac shrub after much attention and care---never quite figured out what happened. Two of three mums went on to thrive quite well, and 2 out of 6 salvias managed to make it through the summer. The others died. I've contacted Bluestone and reported my losses, and they offered to replace everything that died, this coming spring. Customer service was excellent for each time I contacted them. Still, it is disheartening to lose so many plants from an order. I am a beginner gardener, but do not know how much to attribute that fact to my losses.
I often purchase plants by mail. Bluestone Perennials is a favorite. Since I have had successes and failures with each and every purchase, including purchasing from local nurseries and garden centers, I usually chalk it up to experience, and try something else.
I'm a new gardener and have been ordering plants from a variety of sources. I ordered two clematis and two silver lace vines from Bluestone. The silver lace vines arrived promptly (and I promptly donated them to my church plant sale since the abandoned lot across the street from my house has filled up with greenery on its own and without need for the stealth planting raid I'd planned to use the silver lace on). The clematis was marked on the invoice as to be shipped in August. Well, this is May, and I want something growing on my arbor before August! So, I called up customer Service, who were very pleasant and agreed to cancel the clematis and credit my charge card. I plan to order from these folks again.
I have ordered from them over the last couple of years. Anytime there has been a problem (plants delivered dead or died soon after planting) they have cheerfully replaced them. I even had a miscanthus replaced twice and no problem. I would and have recommended them to friends and would definitely order from them again.
I have ordered from Bluestone for several years. I have not yet found a plant that they did not have in stock, whenever I ordered. Their plants come on time, and usually in good condition. Unfortunately, last year mine got caught in the UPS strike, and I had an 80% death rate on arrival. They cheerfully replaced everything. One year, I ordered thyme, which came dead, and had it replaced twice. I was never able to get a plant that survived the shipping. They refunded my money. I'll continue to order from them, especially the tiny shrubs that are a great buy.
I've placed 8 to 10 orders with this firm. The quality of the plants is inconsistent - some are healthy and vigorous and others arrive dead or nearly so. But, just call and request replacement plants and they gladly do so - I've even done this a year later. Their shipping costs are inexpensive - I believe shipping is free for orders over $70. The plants arrive within a reasonable time of the date requested. Their small plants are inexpensive and are great for the budget-conscious, patient gardener.
I ordered from this company 2-3 times approximately 5 to 7 years ago. Although the plants were not huge they were very sturdy, apparently not forced or hothouse grown. As result, I still have beautiful perennials several years later.
In reading the comments, I notice that in later posts, the negative comments start to slip in. As the last post as of 1-15-97 mentions, we hope Bluestone is reading. The three packs used to be a great deal, but now I think I wouldn't order any more of these. They often are plants which should have been potted up into larger containers, and consequently they tend to have NO soil around them and arrive wilted and dried out. I would also say that my gardening buddies here in Illinois like to joke that the 3 packs only ever have 2 correctly named plants in them. The third ones invariably tend to be something else. I still find lots of tempting plants and will probably order again this year if something unusual draws my attention.
I just wanted to submit some comments about two mail-order nurseries that I used for the first time last fall: Bluestone Perennials; and Weiss Brothers Nursery. I was very impressed with the plants I received from both companies, and the folks who answer the phones, took my orders, and answered my questions had very pleasant attitudes and were helpful. I was also impressed with the quick service I got. Both orders arrived in a very short time period and were packed very well in their boxes. I think the prices for items from these nurseries are quite good considering the size and health of the plants.
I've been buying from Bluestone for ~6yrs now. Wonderful people. However, each year their quality seems to slip a little. My first few orders were outstanding, but each of the last few years I've gotten mislabeled plants, Out-Of-Stocks (and I place my spring order by the end of December!), and a badly formed Magnolia. As the other correspondents have said, though, the people at Bluestone are very quick to make things right. Still I've been leaning more toward Surrey Gardens in Maine for similar pricing and consistently good quality. Bluestone - if you're reading this - I'll still buy from you; consider this constructive criticism. Many of my best plants come from Bluestone, and no one sells a nicer Caryopteris!