I emailed them with a question about shade tolerant plants and a representative emailed me back very quickly with a personal answer. I have emailed them several times and keep getting great personalized help.
I recently received several plants from Bluestone and while not impressed with how they looked when they arrived, I have been amazed at how well the plants have grown. This is good stock with a healthy root system. One Siberian Iris had tumbled out of the pot in shipping and Bluestone replaced it within a week of my call to them. I am very impressed with them so far and will order in the future.
I placed a small order for perennial plants through their website on 5/22/02. I received immediate confirmation and confirmation when my order was shipped. The order was shipped via United Parcel Service and was delivered today. I was absolutely amazed at the wonderful condition these plants were in. I followed the instructions for watering the plants and setting the new plants in dappled shade. The plants look even better than they did upon receipt. I will definitely be ordering from this company in the future.
On June 10th, 2002, monarda added the following:
I had one Pulmonaria die out of three received. I have contacted their customer service department and am waiting on a response.On July 10th, 2002, monarda added the following:
I received an e-mail from Dave inquiring about the outcome regarding the dead plant I received. I did receive an immediate response from Bluestone and I received a credit on my charge card dated 6/19/02.
Other than the dead plant and other plants being much smaller than expected, I will continue to do business with this company.
I appreciate the fact that Dave from Gardenwatchdog follows up on comments posted on this site and will continue to recommend it to the members of the garden club that I am a member of and to anyone else looking for information on reputable companies selling plants to the retail public.
Excellent! I ordered about 20 plants in the early spring. They sent me a confirmation card and estimated shipping date. I got all of my plants and a few free extra ones. I will order from this place next year!
First order placed through Bluestone. The prices are very reasonable, and even though the 3-pack plants are quite small, they look very healthy and will look forward to seeing them grow. These arrived just at the specified time, have been planted and appear to be doing well. I did note that one of the 3-pack cells had a thick covering of moss over the soil so don't know if this will affect the overall health of the plant or not. Planting instructions were very helpful as well. All in all, this was a good experience, and I would not hesitate to order from them again.
On May 16, 2002, woodbutcher Clarklake, MI (Zone 5a) wrote:
i requested a catalog and received it within 5 days. i went through it and ordered online and the plants arrived within 10 days and in great condition. their prices are by far the best and an easy company to deal with.
Fantastic experience from start to finish. After placing an online order early in the year, they sent a postcard with approximate delivery date and then an e-mail when the plants shipped, so that I knew to expect them. Despite shipping during the freak heatwave this spring, the plants were of such high quality and were so well packed that they arrived in immaculate condition. All are now thriving.
I ordered from this company for the first time this year. After I ordered, I found something else I wanted to add. I called customer service and was suprised to actually get a person and no waiting! They added on to my order and even changed the shipping date to the date I wanted. When the plants came, they were so nice! All green and nothing even wilted. I was very impressed and will order again!
On May 2, 2002, peepul Birmingham, AL (Zone 7b) wrote:
I have bought plants from Bluestone for many years. Their plants are always healthy and grow rapidly to full size. This year two plants arrived with their tops broken off during transit. They were promptly replaced. It is the best company I have ever dealt with.
Love this place. Very unusual varieties. Knowledgeable order takers. Great service. You may specify preferred arrival date. Little tiny plants arrive on time, in cells, with your name stuck on the side. The tinier the plant the more likely you are to get multiples in each cell. Each three-pack makes a decent clump. Because they're in cells, you can safely delay planting. (Good instructions for this are included.) Last year's perennials made a good showing at bloomtime and are back this year ready to go. Catalog a little confusing, but index is accurate.
I have ordered over $800 worth of plants (which goes an incredibly long way with this company) and couldn't be more pleased. Their 3 - packs are an incredible value and I have filled my entire garden with waves of perennials from Bluestone. The plants are small, but no less so than White Flower Farm and are generally larger than those from Heronswood. They have all arrived in very good shape except one group which was promptly replaced, no questions asked. They ship quickly, are incredibly responsive to email, have a great online catalog with huge selection and lots of photos...and did I mention the value. It is the one company that receives the bulk of my mail order business.
I have been dealing with this company for 5 years and have NEVER been disappointed. Friendly customer service, no hassle replacements, the plants do VERY well the second year. The prices and service are the best around. Shipping conditions are excellent!
On Apr 18, 2002, SiberianIris Paducah, KY (Zone 6a) wrote:
Disappointed in this years plants half were yellowed and root
bound. I am sending them a note as they always replace anything that is damaged or dying. Will give them another
chance as I believe in turning the other cheek.
All I can do is repeat all of the previous comments. Outstanding company to deal with and beautiful plants. I planted them this weekend not realizing it was going to be 90 degrees all week. A little water in the evening and these babies are standing tall! Starter kit and additoanl plants are a much better value than the "larger" plants I can find at my local home center. Keep up the great work Bluestone and I'll be ordering for years to come. Michael.
Have ordered several plants over the past two years - always very satisfied. All plants healthy. Great value when you get 1 3-pack free for each two ordered. Looking forward to receiving this year's order soon.
Got my orders today (and I ordered a lot!!). Everything looks great, and the plants are not as small as I expected. The packing job was outstanding. I have no reason to believe these plants won't grow like crazy once I get them in the dirt. I will definitely go back to Bluestone's website(much sooner than my husband would like!).
I ordered from Bluestones for the first time last year and was completely satisfied with all aspects of the experience. The plants arrived when they said they would and in excellent condition. Although the pots seemed small, they were packed with roots and ready to grow.
Their special offer - Buy 2 packs of three and get one 3 pack free is a good deal made better by the fact that they give you the most expensive 3 pack as the free one. I placed an order again this year and received the same courteous phone service as before. I think this is an excellent company.
Plants received quickly after ordering and in excellent condition. Prices are competitive and selection is broad; every year I am surprised by "unusual" plants they have added - at much lower prices than specialty nurseries.
I have had good experiences with this company for several years, but I have stopped ordering from them. First, I feel that they're getting awful pricey ( $8 to $12 for 3 tiny plants seems expensive to me!). The buy 2 get 1 free deal helps some, but I feel they should just lower the prices a little and not bother with that. Also, I don't NEED 3 of many plants, they used to let you purchase 1 of something for a slightly higher price, but they have stopped that and when I emailed them asking about it, they never replied.
I started dealing with them because they had unusual plants ( my specialty ), but their selection hasn't changed much in the past few years.
On April 7th, 2002, Amsoniared changed the rating from negative to neutral and added the following:
I was contacted by Bluestone after my initial posting. I was pleasantly surprised that they read it and were concerned about it. They said that they still allow purchases of single plants, and that they reply to all emails, so they may have not received mine (which is very possible ). They were very nice about it and just wanted to clear up any wrong assumptions. I decided that maybe I was too harsh and told Bluestone that I would check out their catalog again since I feel they were really concerned about how their customers felt !
On Mar 8, 2002, SteveA Cheshire, CT (Zone 6a) wrote:
Bluestone has a buy 2 get 1 free deal (or buy 3 and get 1 free) which I just took advantage of. Rather than higher price prevailing, which I expected, the person I spoke to made sure that the LOWEST price prevailed. The selections I got free were the higher priced ones. What type of company would do that for their customers? Whenever I need to order plants by mail, I'm checking here first. Because they care about their customer, they have earned my loyalty.
Just received an order from Bluestone - my 3rd or 4th over the last few years. They did even better than their usual great job. Strong plants, well-packed, fast delivery, complete order, no hassle, good prices.
On Feb 8, 2002, bjs East Moline, IL (Zone 5a) wrote:
I love this company! At first I thought the plants were a little small upon delivery but, boy did they take off and bloom profusely with minimal attendance. I have ordered from them for the last 3 years and each time my plants were
shipped timely and were in very good condition upon arrival.
If there was a delay in shipment, I was notified immediately. When I lost a plant or two,due to my errors, they were replaced quickly and efficiently. Two thumbs up!!
On Feb 7, 2002, Legit Porterfield, WI (Zone 4b) wrote:
Ordered from them for the second time. Last year I lost one of the phlox I ordered from them, and they replaced it promptly. That's enough to get my vote, so this year I placed a larger order. I thought their packing was superior.
We order from this company every year and are very happy with the plants. Last year, however, the company switched to postal delivery from exclusively UPS. We don't get mail delivery to our home, and our first box sat at the P.O for days, and then they lost the second box. Bluestone cheerfully replaced all the plants from the first box, even the ones I said looked okay. They also replaced the lost box, which turned up after 10(!) days. Most of the plants in this grossly delayed box lived, which is a credit to Bluestone's wonderful packing. We will be loyal customers forever, however I hope they stick to UPS. My only comment other than "GREAT" is that they are a little slow to introduce new varieties. If they had everything I want, I wouldn't order from anyone else.
I'm new to mail-order gardening, but through my 2 years of ordering, I've not found a staff more phone friendly than Bluestone perennials. I also find their catalog easy to naviagate (plus this years is very nice.) Can't wait for that first shipment of 2002!
Having done business with this company for years, I can highly recommend them. The plants are small but hit the ground running once planted. On the rare occasions that I have had a plant arrive in poor shape, it was quickly and cheerfully rectified. I had spectacular success in my NJ garden and look forward to more of the same in my new garden in NW Wyoming. The new catalog format is great, as is the selection. They also offer many shrubs at low prices. They are small but, given a couple of years to grow in a nursery bed, they are a great bargain.
I've been dealing with this company for about 10 years and my experience has always been positive. Even though their plants are very small on arrival, I've had a greater success rate with Bluestone's plants than the plants from any other nursery I've dealt with. The few problems I've had with failure resulted in a prompt replacement of the plants when I notified Bluestone. I highly recommend Bluestone.
I have ordered from Bluestone as well as other mail order organizations. Bluestone wins hands-down on quality, reasonable price, and of course, keeping shipping costs down. I only had a single plant die in a spring shipment, I assumed it had not survived our New England summer drought, The following spring, I mentioned the dead "rhodie" in passing. The woman quickly added a replacement one to my order. Very impressive. As for the small plants, I as a gardener, am a patient person and the perennials do grow quickly. No complaints at all.