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Comments regarding Bluestone Perennials

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  Feedback History and Summary  
1092 positives
97 neutrals
78 negatives


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Positive greenleaf52
(9 reviews)
On Feb 26, 2003, greenleaf52 Westland, MI wrote:

This is a top notch nursery. Fine selection and great prices. Most important to me, though, is their prompt, friendly and helpful customer service. Whenever I've had a question or wanted to add to or combine orders, their response has always been prompt and positive. I recently had to cancel a rather substantial order due to an unexpected move. In less than 48 hours I received a nice
e-mail stating that the order was cancelled and a credit issued to my credit card. They even wished me luck on my move! Great nursery to deal with. They'll certainly have my future business once I'm settled again.

Positive groovin
(7 reviews)
On Feb 22, 2003, groovin Windom, MN (Zone 4b) wrote:

After reading all the reviews, I visited Bluestone's website and ordered the catalogue. I have a problem area--large and very shady and emailed for their recommendations. They answered back very quickly, with great advice and suggested I try only a few plants (rather than sell me dozens) that may or may not work for this area. The catalogue came within a week, and I placed an order. Bluestone's responsiveness and care has certainly sold me! Can't wait for spring and my plants!

On May 9th, 2003, groovin added the following:

Received my plants today, and one word...WOW! Plants are in great shape, well packed. Great idea to recycle the peanuts and cell packs. Placed another order this evening and used the coupons that came with my order. Most impressive company!!!
Positive Jili
(3 reviews)
On Feb 18, 2003, Jili wrote:

I was very impressed with the quality of their plants. They may look small but ALL of the plant I ordered bloomed their first season in the ground!

Positive cjc1
(4 reviews)
On Feb 17, 2003, cjc1 Chino, CA wrote:

I love this company. I have purchased plants, bulbs, and seeds from online catalogs for 3 years now, and Bluestone Perennial plants have always been the healthiest and have grown well. I have e-mailed them in the past to tell them how pleased I have been with their plants. Their catalog may not be as impressive as some but they have a great selection to chose from. The only thing I wish they would improve on, is to get pictures up sooner on their new selections on their web sight.

Positive cathyb53
(14 reviews)
On Feb 3, 2003, cathyb53 Newfield, NY (Zone 5a) wrote:

Well, add my voice to the many strongly positive comments about Bluestone! This is by far my preferred place to order perennials; their prices absolutely can't be beat even without their incredible 3-for-2 special. I have never found anyplace with such good plants, good value, and superb customer service!

I have ordered from them every year (usually a couple of times a year - not that I'm a plant addict or anything - he-he), and I've "converted" my gardening friends & family to Bluestone customers too, so I have lots of experience with them. The plants they send are small (but actually no smaller than most places that ship plants, and much superior to those from WFF), but they are usually very healthy when I unpack them. On the few occassions when plants have looked unwholesome or had an obvious disaster in shipping, they have immediately, cheerfully, and without argument replaced them. And in my experience, I believe that the small size of the container-shipped plants is actually an advantage; because the plants are young, and are grown in a cold-hardy place (Ohio), they adapt better to my conditions. They settle in very well, and seem to have less shock than larger plants or ones from cushier growing conditions (living in central New York, in borderline 4/5 zone, I swear I will never again order any plants that have had their start in North Carolina!). While I inevitably lose a few individual plants during the first winter (or summer, as in last year's drought), I figure that the overall cost of the surviving plants is still a better value than of plants bought elsewhere. Their shrubs, though, are very small - too small for me, and they will take a few years to amount to much of anything.

Bluestone still grows its own stock, and I am convinced they know what they're doing when they ship young, small plants. For the experienced gardener, who knows that most perennials take a couple of seasons to really hit their full stride, getting small but healthy plants and waiting a year or two for spectacular results is much preferable to the "instant fix" that most of us want when we first start out. Bluestone's packing is excellent, plus if you ship back the packing peanuts (very lightweight & cheap to do) you get free shipping on your next order - if you play your cards right & don't get so swamped planting your new beauties in the garden that you forget to go to the post office, you could theoretically only pay one shipping charge ever to order from Bluestone for life. And it's better for the environment. Don't neglect to look through the papers that come with your order for a fat little book of coupons for more great deals from them - and the offers don't expire! And for the ultimate cheapskate among us (me!), did you know that you can check their website and find many on-line only specials? You can totally come up with incredible savings on the best-ever plants if you work all these offers!

Perhaps Bluestone's best claim to fame, though, is its people you deal with on the phone; rarely have I met a group of people so consistently and cheerfully helpful! Some mail-order nurseries have been downright unpleasant to deal with, cranky and argumentative and rude, but I have NEVER gotten even a whiff of that from the folks at BLuestone. All my shipments (and there have been MANY!) have been extremely well-packed, and all my dealings with the company have been satisfactory. Sure, I sometimes want plants that they don't carry - they aren't all about the latest craze - but they do add new varieties every year, and it's worth waiting, because you know that when they offer it, it will be at a reasonable price and well-grown & tested in a northern climate.

Positive RichHurley
(4 reviews)
On Jan 26, 2003, RichHurley New Freedom, PA (Zone 6b) wrote:

I can only echo doghill's comment: "If they had everything I want, I wouldn't order from anyone else."

I have been ordering from Bluestone for the last 3-4 years and have always been delighted with what I have received. I've never taken advantage of their free replacement guarantee because I've chalked up failures to my own haphazard gardening style. In general, everything I've ordered from them has prospered. One batch of Coronation Gold yarrow had to be dug and divided after its second year in my garden!

It would be nice if they had some of the hot new varieties being hyped by some of the other nurseries. I've decided to wait a few years for Limerock Ruby coreopsis to give Bluestone a chance to offer it. I'd also like them to offer Purple Emperor sedum.

In general, I've been very happy with Bluestone and it is always the first place I check for perennials or small shrubs (more shrubs would be nice too). If they have what I'm looking for it gets ordered. I have no hesitation whatsoever giving my business to them.

Positive Tracer62
(1 review)
On Jan 23, 2003, Tracer62 wrote:

I've never had a bad plant from this company in the 4 years that I've been ordering. Any plant that hasn't survived is strictly due to my inattention.

Although they neglected to send me a back-ordered plant last year, I have every expectation that when I mention it, that it will be shipped. Customer service is great and the 2 for 1 ain't bad either!

Positive EllenHerndon
(3 reviews)
On Jan 18, 2003, EllenHerndon Mineral, VA (Zone 7a) wrote:

I ordered from them for the first time last year - just placed a small order to take advantage of their buy two plants and get one free. Their plants were fantastic! In excellent condition, packing was great, and the plants grew throughout the horrible drought we had here in Virginia last year. I received their catalog again this year - with the same sale buy two plants and get one free and placed a big order this time. What a bargain! Look forward to receiving the plants.

Positive JillMG
(1 review)
On Jan 10, 2003, JillMG wrote:

A little late in lodging my comments, but I ordered from Bluestone for the first time in Spring 2002--93 plants--an extensive order. Every last plant(except one, which was immediately replaced)arrived well-packed and thriving. It took me several days to get them in the ground and each one of them truly surprised me with their almost immediate growth. Not one of them even drooped! What ever did not survive throughout their first season was my own fault (no need for details). I give Bluestone the highest rating--service was excellent, questions answered on the phone, and their 3 for 1 deal is unmatched by any other mail order company. Yes, the plants are 'smaller', but their prices are excellent, good root systems, and quick and hardy growth, even in the heat of Western Colorado. PLUS, they send you a passel of very usable coupons for future orders! Don't hesitate to order from Bluestone.

Positive Faerierelm
(1 review)
On Jan 10, 2003, Faerierelm wrote:

Bluestone is the BEST for catalogue gardening. don't let their latin based catalogue or website discourage you. They spend their time where you need it..on the plants! Plants arrive incredibly healthy and take off when in the ground! They were as good as you get at the local nursery for 1/2 the cost! After 6 years of catalogue gardening..this will be the only company I use for plants!

Positive teesa
(6 reviews)
On Jan 5, 2003, teesa Conneaut, OH (Zone 6a) wrote:

I love this place. Every year for at least 6 years I buy plants from bluestone. The plants are small when they arrive, but they're not bareroot! I have bad luck with bareroot. I plant them out and by their bloomtime most are ready to do their stuff. By the third year I've realized I've planted them too close. I never learn. Sometimes there are extra plants in each cell. I just devide them up and consider it a bonus.

Also, I live close by. You can go visit the greenhouses. The people who work there are so great. They answer all your questions, or they ask someone who can. In Summer, they have a clearance sale. They sell stuff they decided wasn't good enough to ship or is extra stock. They even have a hospital section. It's an interesting event. Not for the faint of heart. Jungle tactics, you put it down, you loose it. You can't count on getting certain plants you want so I order what I need from the catalog, then go to the sale for extras. The neatest thing about going to the sale is the drive down their street. The neighbor's take advantage of living close by and have lovely perrenial beds. It's as if the plants overflowed into the neighborhood. I love it.

Positive Nannette
(6 reviews)
On Jan 4, 2003, Nannette Signal Mountain, TN (Zone 7a) wrote:

I ordedered from this comapany based on all the good feed- back --- I hate to be the first, BUT my plants were puuuuunnnnnnneeeee and sad, the nasty yellow plants that were delivered to me have not developoed into plants. This has been the most negative gardening site I have experienced ever!

On January 12th, 2003, Nannette changed the rating from negative to neutral and added the following:

I got an e-mail from a Bluestone rep offering to replace my order from last spring. They had read my complaint at this website and are willing to correct the problem by sending my entire order this coming spring. I am so pleased that they are willing to do that. There are not many companies that would make an offer like that. Now I understand why so many people have given them favorable ratings and I fully intend on changing my rating of them from neutral to positive when I receive healthy plants. I also think Dave’s Garden is a great place and have told many of my gardening friends about it. Now before ordering anything I check out what other gardeners have to say.
On May 14th, 2003, Nannette changed the rating from neutral to positive and added the following:

I received my replacement order from Bluestone and an additional order that I had placed. All the plants were in good condition. The invoice even had a note on it to take special care in packing high quality plants. I am very impressed by this company and will definitely continue to order from them and recommend them to other gardeners.
Positive Bucky5
(2 reviews)
On Dec 27, 2002, Bucky5 Lafayette, NJ (Zone 5a) wrote:

Best mail order company in the business. Strong, healthy plant material; friendly, knowledgeable customer service reps; reasonable prices. NEVER a question on replacment requests. GREAT company.

Positive bonitading
(2 reviews)
On Dec 25, 2002, bonitading Maple Shade, NJ wrote:

I was very pleased with all the plants I bought from them last year. Everything grew lovely the first season. I will buy from them again. They were very quick with shipping, and everything was carefully packed. There was no damage to any of the plants during shipping.

Positive Chicagoguy
(2 reviews)
On Nov 15, 2002, Chicagoguy wrote:

I like their on-line catalog and recieved prompt and accurate confirmation of my order and shipping dates. My plants arrived as scheduled, much larger than I expected and actually were in bloom already. They are growing well. I will definitely use Bluestone Perennials again.
I emailed them about a plant they didn't list and they promptly replied with a link to another site that carried what I was looking for!

Positive FranG
(2 reviews)
On Sep 26, 2002, FranG Brighton, MA wrote:

Beautiful, healthy, well-packaged plants arrived yesterday. I have a bone to pick with UPS, which dropped the package off without ringing the doorbell. Good thing they weren't sitting in the sun.

Negative mkf1
(2 reviews)
On Sep 17, 2002, mkf1 Brandywine, MD wrote:

While the plants I ordered arrived promptly & in good shape, I was billed $22.00 more than I was originally told when I ordered on the website. Apparently, the website calculated incorrectly. Customer service did agree to credit me the difference, but only after a lengthy conversation. Not sure I'd order from Bluestone again, & I surely won't order from the website.

On June 10th, 2006, mkf1 changed the rating from neutral to negative and added the following:

I gave this company a second chance after one bad experience. The plants sent were mostly dead, black, rotty roots. I'm done with Bluestone Perennials now for good. It's hard to believe that they get so many positive comments!
Positive prussell
(3 reviews)
On Sep 16, 2002, prussell wrote:

This was my first time ordering with this company. I received the order exactly when they said I would, and liked the email informing me that the items had shipped. One plant was missing (one space in a three pack was empty) and they replaced the item promptly, and with good humour. Their website is one of the best around, despite the short descriptions and many missing plant photos. It's worth shopping here just to be able to search for plants based on height, zone, flower color, etc. Highly recommended!

Positive Aotearoa
(6 reviews)
On Sep 5, 2002, Aotearoa New York City, NY (Zone 6b) wrote:

I am new to gardening. I garden in NYC. The dirt I am working with contains a lot of unsavory particulate matter, which I am slowly converting to soil. Having read the positive remarks about Bluestone, I went to their site, saw a few plants I thought might live in my environment, and sent an e~mail asking for advice. Two days later, I received a detailed reply with specific guidance for my conditions. Rather than trying to sell me the number of plants for the 75 sq ft I had described, they said, "Why not try a few as a test and see how they work?" It turned out they were having a 2~4~1 sale on these (not mentioned in the e~mail). I placed an order. I later called to ask about delivery dates, etc., and found myself engaged in a very instructive conversation with someone with an obviously high level of expertise who was ACTUALLY CONCERNED that my garden grow well, and not with making a sale and getting me off the phone. What a marvelous way to run a company (I hope they're making a profit at it!).

On April 15th, 2003, Aotearoa added the following:

Today, I received my second~ever order from Bluestone. Every step of the process was first class: easy to navigate web site, excellent telephone service, packing of the plants, and the plants are well leafed out and very well rooted on arrival.

I ordered by telephone as I had a question about a particular cultivar. As I placed my order, without prompting the woman said, "We have a two for one special, what would you like?" I didn't know they were having a sale.

When will you deliver my order, I asked. "Tax day," she said, laughing. They were a day early.
Positive DashboardDJ
(3 reviews)
On Sep 4, 2002, DashboardDJ wrote:

This company is great. I have been dealing with them for 2 years now. The one time they sent me the wrong item. Told me to keep it, at no charge and sent me the right one the following week. How can you go wrong? I have never had any bad plants from them. I always use their catalog as a great reference, plenty of good info in there. And Jennie, why wait for next Spring? Fall is a great time for planting perennials. I just ordered 8 new plants from Bluestone. Highly recommended!

Positive lisaknoblich
(2 reviews)
On Aug 18, 2002, lisaknoblich wrote:

I have ordered from Bluestone twice and I'm looking forward to my third order arriving. The plants are small, but they take off fast. The ones I plant in Spring usually bloom the first year.

Positive LolaLopes
(2 reviews)
On Aug 10, 2002, LolaLopes Iowa City, IA wrote:

I have been buying from Bluestone for years by telephone. They are completely reliable and plants always arrive in good shape. Last year I ordered about 60 plants of a cultivar of ajuga. It was great being able to specify a particular plant and buy it in whatever quantity I needed. This weekend I'll be ordering another big batch.

Positive tyms4
(1 review)
On Aug 4, 2002, tyms4 wrote:

I love this company; they have been responsible for all the beautiful perennials in my garden! I added a new bed in the fall with perennials from Bluestone and it has been huge and blooming like crazy all summer. Any problem plants have always been cheerfully replaced. Highly recommended!!

Positive croakie
(5 reviews)
On Jul 2, 2002, croakie North Augusta, SC (Zone 8b) wrote:

Bluestone is one of my favorite online companies. I have placed many orders with them over several years. All of the plants have arrived healthy and have done very well. I've had one or two that didn't, and I have had no problem getting them replaced. Their prices are very good too.

Positive Jennie
(1 review)
On Jun 14, 2002, Jennie wrote:

Our first year to order from Bluestone. We have been very
happy with the experience. UPS did make an error in not delivering all plants in a timely fashion, but all it took was a call to Lois and a replacement was sent. Plants very
healthy and have grown like "wild fire". Can't wait until next Spring.

Positive NatureK
(1 review)
On Jun 4, 2002, NatureK wrote:

I emailed them with a question about shade tolerant plants and a representative emailed me back very quickly with a personal answer. I have emailed them several times and keep getting great personalized help.

Positive thomaspowell
(1 review)
On Jun 1, 2002, thomaspowell wrote:

I recently received several plants from Bluestone and while not impressed with how they looked when they arrived, I have been amazed at how well the plants have grown. This is good stock with a healthy root system. One Siberian Iris had tumbled out of the pot in shipping and Bluestone replaced it within a week of my call to them. I am very impressed with them so far and will order in the future.

Positive monarda
(6 reviews)
On May 30, 2002, monarda Troy, MO wrote:

I placed a small order for perennial plants through their website on 5/22/02. I received immediate confirmation and confirmation when my order was shipped. The order was shipped via United Parcel Service and was delivered today. I was absolutely amazed at the wonderful condition these plants were in. I followed the instructions for watering the plants and setting the new plants in dappled shade. The plants look even better than they did upon receipt. I will definitely be ordering from this company in the future.

On June 10th, 2002, monarda added the following:

I had one Pulmonaria die out of three received. I have contacted their customer service department and am waiting on a response.
On July 10th, 2002, monarda added the following:

I received an e-mail from Dave inquiring about the outcome regarding the dead plant I received. I did receive an immediate response from Bluestone and I received a credit on my charge card dated 6/19/02.

Other than the dead plant and other plants being much smaller than expected, I will continue to do business with this company.

I appreciate the fact that Dave from Gardenwatchdog follows up on comments posted on this site and will continue to recommend it to the members of the garden club that I am a member of and to anyone else looking for information on reputable companies selling plants to the retail public.
Positive kachew
(1 review)
On May 28, 2002, kachew wrote:

Excellent! I ordered about 20 plants in the early spring. They sent me a confirmation card and estimated shipping date. I got all of my plants and a few free extra ones. I will order from this place next year!

Positive ElizabethN
(9 reviews)
On May 23, 2002, ElizabethN wrote:

All my plants came in great shape. They were small when they arrived but they are growing like crazy. I will definitely buy from them again.

Positive squirrelmom
(3 reviews)
On May 22, 2002, squirrelmom wrote:

First order placed through Bluestone. The prices are very reasonable, and even though the 3-pack plants are quite small, they look very healthy and will look forward to seeing them grow. These arrived just at the specified time, have been planted and appear to be doing well. I did note that one of the 3-pack cells had a thick covering of moss over the soil so don't know if this will affect the overall health of the plant or not. Planting instructions were very helpful as well. All in all, this was a good experience, and I would not hesitate to order from them again.

Positive woodbutcher
(1 review)
On May 16, 2002, woodbutcher Clarklake, MI (Zone 5a) wrote:

i requested a catalog and received it within 5 days. i went through it and ordered online and the plants arrived within 10 days and in great condition. their prices are by far the best and an easy company to deal with.

Positive janea
(14 reviews)
On May 9, 2002, janea South Orange, NJ wrote:

Fantastic experience from start to finish. After placing an online order early in the year, they sent a postcard with approximate delivery date and then an e-mail when the plants shipped, so that I knew to expect them. Despite shipping during the freak heatwave this spring, the plants were of such high quality and were so well packed that they arrived in immaculate condition. All are now thriving.

Positive cindywhitehurst
(1 review)
On May 7, 2002, cindywhitehurst wrote:

I ordered from this company for the first time this year. After I ordered, I found something else I wanted to add. I called customer service and was suprised to actually get a person and no waiting! They added on to my order and even changed the shipping date to the date I wanted. When the plants came, they were so nice! All green and nothing even wilted. I was very impressed and will order again!

Positive elforchid
(2 reviews)
On May 6, 2002, elforchid Staten Island, NY (Zone 6b) wrote:

Wonderful! Wonderful! Good prices with excellent variety of plants. Shipping material was adequate and plants arrived quickly and in excellent condition.

I'm sorry I hadn't found this source sooner.

On April 10th, 2003, elforchid added the following:

Once again Bluestone comes through. I just received my April, 2003 order. Plants are in excellent condition; far better than those received by any other company.
Positive peepul
(1 review)
On May 2, 2002, peepul Birmingham, AL (Zone 7b) wrote:

I have bought plants from Bluestone for many years. Their plants are always healthy and grow rapidly to full size. This year two plants arrived with their tops broken off during transit. They were promptly replaced. It is the best company I have ever dealt with.

Positive judyk
(3 reviews)
On May 1, 2002, judyk W Hartford, CT wrote:

Love this place. Very unusual varieties. Knowledgeable order takers. Great service. You may specify preferred arrival date. Little tiny plants arrive on time, in cells, with your name stuck on the side. The tinier the plant the more likely you are to get multiples in each cell. Each three-pack makes a decent clump. Because they're in cells, you can safely delay planting. (Good instructions for this are included.) Last year's perennials made a good showing at bloomtime and are back this year ready to go. Catalog a little confusing, but index is accurate.

Positive mikeaustin
(2 reviews)
On May 1, 2002, mikeaustin wrote:

I have ordered over $800 worth of plants (which goes an incredibly long way with this company) and couldn't be more pleased. Their 3 - packs are an incredible value and I have filled my entire garden with waves of perennials from Bluestone. The plants are small, but no less so than White Flower Farm and are generally larger than those from Heronswood. They have all arrived in very good shape except one group which was promptly replaced, no questions asked. They ship quickly, are incredibly responsive to email, have a great online catalog with huge selection and lots of photos...and did I mention the value. It is the one company that receives the bulk of my mail order business.

Positive charlottemcc
(3 reviews)
On May 1, 2002, charlottemcc wrote:

I have been dealing with this company for 5 years and have NEVER been disappointed. Friendly customer service, no hassle replacements, the plants do VERY well the second year. The prices and service are the best around. Shipping conditions are excellent!

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