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|On Jun 2, 2012, SunshineMaura Strasburg, CO wrote:
Well I ordered from Bluestone for the first time about two months ago. I originally ordered four plants and decided I wanted to add one more last minute (five days later). So I called to see if I could and they told me my order had been processed but they would be happy to add my desired plant. I was a lil nervous that my order would be incorrect or be pushed back due to my addition but I was pleasantly surprised when the order arrived less then a week later correct and packed very nicely. As it said in other reviews the plants were pretty small (but for me part of the enjoyment will be helping them to grow)... unfortunately two did not make it. So I called Bluestone to get them replaced and they were out of the one I had originally ordered till fall. So I really wanted to get it planted asap so I accepted a different kind of Clematis instead. This time the two replacement plants were not packed well and the post office obviously miss handled it cause there was no dirt in either pot and the plants arrived dead. Sooooo I called again kind of ready to give up but wanting to let them know my disappointment. Bluestones customer service is EXCEPTIONAL! Even with the let downs I will order from them based on the type of customer service they provide (polite understanding and timely) The truth is there is always a chance of mishandling especially when you are ordering a plant from across the country but Bluestone stayed true to there guarantee and made me feel they were happy to do it. Some of the other places I have ordered from made me feel like an inconvenience if I asked any questions even during my purchase. These other companies have made it even more difficult to feel confident that if there is an issue with the order that it will be handled in a customer service orientated manner. Even if the plants arrive more mature I prefer enjoying every part of my gardening experience (even purchasing)! I will definitely continue to use Bluestone and look forward to receiving the original clematis I ordered in the fall! There is no substitute for great service and feeling like a valued customer Thank You Bluestone!
|On Jun 2, 2012, NHBabs Concord, NH wrote:
Posted on June 3, 2011, updated June 2, 2012
On June 2nd, 2012, NHBabs added the following:
Ordered twice from Bluestone this spring. My first order has arrived, and the plants looks happy and healthy, far larger than their previous small 3-packs. The issues they had last fall (when I received one plant from them) as they changed their growing pots have been resolved with a combination of new soil and different shipping style. It only took me a few minutes to unpack my boxes, the plants all looked great, and only a tiny amount of plastic. Last fall I trimmed the top of the coir pot to soil line and then planted it, and I'll do the same this year. The coir will disintegrate over time, adding organics to the bed, and is loose enough for roots to grow through without being pinched, so I am pleased with the whole new system. Great service, healthy plants.
|On Jun 1, 2012, roseydew3 West Jefferson, OH wrote:
Posted on May 30, 2009, updated June 1, 2012
On June 1st, 2012, roseydew3 added the following:
Just want to say that I ordered from the spring sale and 27 individually packed plants in 2 boxes arrived at my house in perfect order. Growing, green, lush, with damp soil still in the pots. I do have to say I love the new pots. Excellent choice for growing and shipping it seems. The prices have gone up but so has the size of the plants which for me is a good thing. No digging through "peanuts" to find plants is a plus. I will continue to do business Bluestone Perennials.
|On Jun 1, 2012, mackenziecrane Granville, OH wrote:
I ordered plants using the wonderful spring sale from Bluestone. I was VERY HAPPY with the quality of the plants, but MORE IMPORTANTLY the shipping container and pots are totally recyclable. This is the best experience I have had with mail order plants! Top Marks for being a good planet citizen. (and having a swell selection of plants.)
|On May 30, 2012, cobbie South Beloit, IL wrote:
In April 2012, I contacted Bluestone Perennials regarding 2 Brunnera plants that I had ordered from them in the Spring of 2011. Much to my dismay, the plants did not come up again in 2012. They promised to send out replacements, and they did. However, one of the replacement plants I received was quite tiny (maybe 2” tall & 2” wide, with fingernail-sized leaves). I sent them a letter, saying that if this had been the original plant I received when I first ordered, I would have been very upset. Since the tiny plant was a plant that they replaced free of charge, I didn’t feel that I could complain too much, but I wanted to make the point that I was not completely happy with my order. You can imagine my surprise when I received not one, but TWO more, BIG, BEAUTIFUL brunneras! As always, their customer service was wonderful, and I really felt that they went "above and beyond" what was required in this case. I will definitely not hesitate to order from them again.
|On May 25, 2012, ge1836 Pittsford, NY (Zone 6a) wrote:
Posted on April 21, 2012, updated May 25, 2012
On April 21st, 2012, ge1836 added the following:
I love Bluestone plants and have ordered from them for five years.Iwas reserved when they went to coir pots and abandond the tripple plant pots that were less expensive.
I must admit there were losses but Bluestone always made it right.
I placed an order a few weeks ago and was willing to give the new pots a try.
The box ,minus the peanuts,of seventeen plants arrived in great shape. A few were under moist but they are having a drink. The rest were in good shape and many had roots comming thru the pot.
On May 25th, 2012, ge1836 changed the rating from positive to neutral and added the following:
My April order is doing well.I am giving a neutral to my rating because the co-co-pots are a bit of a nuisance to me, the extra handling is a peeve but necessary I believe.
The April order was planted with some of the tops of the co-co pot exposed,they began to dry out,after a week I dug them up and replanted the co-copot with the bottom cut off. I also slit the sides to allow root growth.
Since my replanting the plants are doing well.
The April order plants that were completely covered with dirt did well from the beginning.
I just received a "sale" order and cut the bottoms off the pots and slit the sides then planted and watered well. It will be awhile to see if this handling method works.
|On May 24, 2012, ablesq5678 Annville, PA wrote:
Posted on April 21, 2011, updated May 24, 2012
On May 24th, 2012, ablesq5678 added the following:
I have remained a Bluestone customer through the switch to the coco pots, and although I now order primarily from the specials to keep my spending in check, I still believe this is one of the best companies out there for perennials. I added 10 to 12 new plants this spring, and all are thriving. My neighbors are always asking about my variety of plants, and I never hesitate to direct them to Bluestone Perennials. The customer service is incomparable.
|On May 24, 2012, roberta1977 Orchard Park, NY (Zone 5a) wrote:
Posted on May 24, 2012, updated May 24, 2012
On May 24th, 2012, roberta1977 added the following:
On May 24th, 2012, roberta1977 added the following:
I have ordered some additional plants which were shipped on May 23 2012 and arrived May 24th. All looked beautiful with full -- and slightly damp -- coco pots. They are well leaved out and look very healthy and are a nice size. Again I bought specials and the prices very reasonable, even with shipping. The packing was again very good.
The plants I ordered earlier in the year and planted in early May are all doing well at this point.
|On May 24, 2012, vommarlowe Overland Park, KS wrote:
Posted on May 2, 2012, updated May 24, 2012
On May 24th, 2012, vommarlowe added the following:
I got a great coupon and went ahead and placed two more orders. The plants are gorgeous--healthy, well-packed, and shipped much more quickly than other places. I am also pleased that they let me know which order was shipping and on what date.
The plants I planted from my first order are doing better than other companies--we've had an unusually hot and dry spring and the Bluestone plants are a head above the others (who shall remain nameless but which were more expensive).
Will definitely order again.
|On May 23, 2012, redmite21 Webster, NY wrote:
I was surprised that 3 packs were no longer available-but that didn't stop me from placing 2 orders with Bluestone Perennials this year. I've been ordering from them for about 5 years. I'm very happy with the plants I received in the past and I am still happy with the plants I received this year. The plants are in very good shape. I've never had a plant from Bluestone fail in my garden. I will keep ordering plants from Bluestone-until I no longer have any garden space left :o))
|On May 18, 2012, sandgarden Millsboro, DE wrote:
I was surprised that I did like the coco pots...it does make it
|On May 18, 2012, AS (Zone 7a) wrote:
Posted on March 10, 2012, updated May 18, 2012
On April 13th, 2010, AS added the following:
Since my first order, I've ordered nearly every year from Bluestone. They are just plain consistently good. This year, I'm starting a new garden with their plants. Tiny though they are, I know from years past that they'll do very well and impress me even their first year.
On the rare occasions that I've had to ask their customer service dept. for a replacement plant or two (mainly for plants smashed in transit by UPS), they have been excellent.
On September 24th, 2010, AS added the following:
Just wanted to add that that a wide variety of their perennials survived, and even thrived, during the summer-long record heatwave. (what someone said about their plants being part-cactus must be true. :) ) Most even grew quite a bit. The catmint, salvia, hardy geraniums and gaura, which arrived in their usual tiny pots, are already almost full size. Their salvia actually outgrew a much bigger plant I transplanted from my old garden. Bluestone's plants have always done well for me, but this summer was really a test of plant health. They came through with flying colors.
On June 4th, 2011, AS added the following:
My two orders this spring (regular spring order and clearance sale purchases) were fine as usual, and everything is thriving, except one plant that was eaten by a critter (it happens).
It's probably too late to help, but I wanted to share my method of dealing with the peanuts in case anyone still has an order coming. I always remove the plants from the peanuts, instead of the peanuts from the plants. In other words, I go into the garage or the laundry room, fish around and find a pot, pull it out, shake plant to remove any stray peanuts, set plant on floor. Repeat until all plants are out, then dive into the peanuts for the plant tray, turn it sideways, pull it out, and replace the plants in the tray. I end up with almost no peanuts on the floor, and it takes 5 minutes.
Actually, I had a persistent peanut that wouldn't come loose on the mock orange this last order - until I realized it was actually a bud. Surprisingly, that tiny plant has burst into bloom. The shrubs do seem to vary quite a bit - from more-or-less sticks to well-branched (and now blooming) shrubs.
On June 4th, 2011, AS added the following:
My one fear with the new packing system is that shipping costs will go up. The peanuts were cheap, and worked, so I didn't mind them (except for feeling slightly guilty about the ecological impact).
On August 8th, 2011, AS added the following:
Just received my new Bluestone catalog, and I'm disappointed. I liked this company because I could fill new borders inexpensively with lots of healthy plants that grew fast. But all of their plants now seem to be sold in what used to be their "large pot" (3.5" square) size - though now 4" instead of 5" deep. Plants I could have bought this spring at 3 for $14-16 are now $8-$9 apiece. This also makes their shipping charges correspondingly higher per plant. As an experienced gardener, their coco fiber pots are no great inducement - I have nothing against them, but I've planted hundreds of plants from plastic pots without losing them. What a pity - Bluestone really was the backbone of my garden for many years. I'll still order from them, but only the occasional plant.
On September 23rd, 2011, AS changed the rating from positive to neutral and added the following:
I didn't want to downgrade them from positive based just on the price increase, but now...
I am not at all impressed by the new coco pots, which are very soft and flexible (not at all like the firmer "peat" pots I use for starting tomatoes). The plants arrived with very dry soil - a good bit of it was loose on the bottom of the box instead of in the pot, one plant was starting to wilt, and the first thing I had to do was find a bag of potting soil to refill the pots. (so much for having fixed their shipping problems).
Since so much of the soil was gone, it was easy to see the roots. One plant had roots that would have approximately filled one of their old (small 3-pack size) pots - they were nowhere near the sides of the bigger coco pot. The root system was better on the other two, but the plant size still didn't justify the big increase in price. I would much rather have had their old "large size" plastic pots. At least, the root balls used to fill the pot if I splurged on those instead of getting the 3-packs.
It will also be harder to keep the coco pots moist until I have time to plant. And I don't trust the fibers not to wick moisture out of the soil, so I'll have the bother of cutting off the tops of the pots.
In a nutshell, I'll be looking for another supplier for most plants.
On March 10th, 2012, AS changed the rating from neutral to negative and added the following:
Unfortunately, I can no longer recommend this company, since that would be based solely on their past performance. Especially not for fall planting. I received one variety last fall that was a vigorous grower. It had decent roots and did OK in spite of the awful sawdust-like "soil" Bluestone is now using with the coco-pots - that one is coming back this spring. The more delicate plants simply disappeared over the winter. And it's not the site - I was so disappointed last fall, that I went and bought a similar variety from a local grower. It did well, and never even went fully dormant over this mild winter (sheltered site). So I'm not sure their new pots are all that wonderful with less vigorous plants. (Admittedly, this conclusion is based on just a few plants.)
And I have to agree with others - in these tough economic times, Bluestone's new business model of only selling much more expensive plants did not go over well with me, either.
To be fair, though, regarding one earlier comment from me - their coco pots were no longer as impossibly floppy after they had been rehydrated. That was apparently from the severe drying they experienced in transit.
So I've gone from "maybe a few plants" to becoming another former customer.
On May 18th, 2012, AS added the following:
Just to let people know, I recently dug up one of the coco pots from last fall, and there were only minimal signs of decomposition so far (approx 8 months). I had planted it intact, except for cutting the top off. It was still completely solid and looked like it did when I received the plant, though a few coco fibers were visible on the outside - perhaps the first signs of disintegration.
|On May 17, 2012, marmiekali Laconia, NH (Zone 4b) wrote:
I've ordered from Bluestone multiple times in the past few years, and I intend to keep ordering from them. Sure, I've had a few plants that weren't as well-rooted as others, I've had some "clearance sale" plants that looked a little scraggly, and I've even had a few plants that didn't end up making it. But, that can also be said about plants I've bought from other high quality online sellers, Lowe's, and local nurseries. The vast majority of my plants have done very well. Their customer service is fast, fair, and friendly, and I LOVE the Coco Pots and packaging. And, I definitely love the coupons that come with each new order!
|On May 17, 2012, hardyinokc Oklahoma City, OK wrote:
Posted on May 15, 2006, updated May 17, 2012
On May 17th, 2012, hardyinokc changed the rating from neutral to negative and added the following:
Was curious about the coco pots BS has been so proud of, so I ordered 4 sedums. The plants arrived yesterday (I am very impressed with the new packaging). However, I saw no evidence that the coco pots have any significant beneficial impact on root growth. 3 of the 4 sedums had roots that barely filled 1/3 of the soil in the pots; the 4th had roots filling about 1/2 of the soil. All four plants were practically falling out of the coco pots upon removal from the packaging. Must say I am very disappointed in the root development of all four plants I received (just very glad I was able to get 3 of the 4 sedums on sale; would have been even more upset if I'd paid full price for all 4 plants, seeing the very poor root development). I can see that the coco pots are ecologically a improvement, but I do not feel that BS can honestly claim that the coco pots have any positive effect on the development of roots, otherwise the plants I received would have had much more developed root systems.
FYI, neither of the Blue Satin Rose of Sharon mentioned in my previous posting survived.
On May 17, 2012, Bluestone Perennials responded with:
On May 19, 2006 10:11 AM, Bluestone Perennials added:
Please contact us so that we can reship. It sounds like your package was handled badly in shipping, as it certainly had soil when it left here. We pride ourselves on our packing, and it is possible your package was mangled and re-boxed by the carrier."
|On May 15, 2012, Scooty Peterborough,
United States wrote:
Posted on May 12, 2011, updated May 15, 2012
On May 15th, 2012, Scooty added the following:
It's May 2012. Our lack of snowcover caused most of the colombine and all of the foxgloves to die their first winter in the ground. As this was a hard winter that way, I did not expect to get a replacement shipment, but to my surprise I will be receiving new plants this week. Their customer service has always been great, this time they are outdoing themselves!
|On May 14, 2012, PlainFarmer BIRD IN HAND, PA wrote:
I decided this year I would try a couple of different stores that were "cheaper" because of the slight price increase at Bluestone. BIG mistake. I ordered 6 delphiniums from the first "cheaper place" (not mentioning names) and just got an ENTIRE package infected with crown rot. The second store (again, won't mention names) I ordered 6 Tangerine Geums and they all came so root bound I had to practically step on the roots in order to loosen them :(
|On May 14, 2012, islander1938 WASHINGTON ISLAND, WI wrote:
In the past week I received two orders from Bluestone. Both orders looked like they were just dug from the garden, so Bluestone can be sure I will continue to order from them. Simply outstanding!
|On May 11, 2012, pmabreu Norton, MA wrote:
Posted on February 7, 2012, updated May 11, 2012
On August 22nd, 2011, pmabreu added the following:
The plants I received this Spring have been fantastic through the summer.
I am disappointed in the number of negative comments about the new catalog. I went back to look at my order back in February to compare it to the new catalog when I saw all these comments. I had ordered 21 different perennials, so a good cross section of prices. The prices for the individual plants did not change at all. The price difference did show up with the comparison to the old "3 pack" but that is not a fair comparison and I think that is where the negative comments have gone wrong. The old 3 pack were very small plants compared to the new pots they are using, honestly the plants did so well it really was not necessary to have a 3 pack.
Compared to other online nurseries their prices are competitive. Comparing them to a local nursery or big box store makes no sense, the variety that you get at Bluestone cannot be matched at a local nursery and they should not pretend to compete against those prices.
We have to take our postings seriously, many of these nurseries are family owned small businesses that are trying to make it in a tough economy, as we all are. They should be applauded for listening to their customers in getting rid of the peanuts (and who wants to be bothered with returning them). They did not go the easy route of just copying other vendors, they got creative and came up with the coco pots not as a money making adventure but as a win-win for their customers and the environment. You may pay more than before but that is no reason for a negative rating, they give superior customer service and deliver high quality plants. That is what they should be judged on.
On February 7th, 2012, pmabreu added the following:
After all the comments about the prices I decided to compare Bluestone to a Watchdog top 30 company. I chose six plants from each, Delphinium, Coreopsis, Rudbeckia, Salvia, Penstemon and a Lupine. A good cross section of perennials. There were not exact matches on the varieties but close enough. I did not use any discounts or sale items. The price difference before shipping was $3.00 more for Bluestone, it was a total of $49.70 for Bluestone and $46.70 for the other company. Yes perhaps Bluestone's prices are more than before but the fair thing is to compare to other companies in their industry and on that measure they are about equal. People looking at these reviews may think that Bluestone is incredibly expensive compared to other companies and that simply is not true nor fair to them.
On May 11th, 2012, pmabreu added the following:
Received my shipment of 15 plants last week, the first since they went to the coco pots. I can now say definitively that the plants are bigger than before with the three packs. The plants look to be in excellent health and the packaging was perfect. I will reiterate what I have said before, that it was wrong what happened to this company with the negative comments about the price increases with the change in packaging. The negative comments were not about service or quality of plants. This company went out of its way to answer customer complaints about packaging (ie, peanuts) and came up with an innovative solution that is good for the environment. The negative comments removed Bluestone from the top 30 so the message we are sending to all companies out there is that you should not change your business practices to be environmentally sensitive or else you will face a backlash. I don't think that is the message we want to be sending. Perhaps the injustice can be rectified with an increase from Top 30 to a Top 40 or 50, because the Top 30 distinction is very important for these family businesses.
On May 11, 2012, Bluestone Perennials responded with:
"On Aug 23, 2011 2:51 PM, Bluestone Perennials responded with:
Thank you so much, pmabreu! You have hit the nail on the head, and we are grateful for your support. We have just posted a video showing our new pot, the new size (with a size comparison) and the new packaging. The link is above, but it is http://www.youtube.com/user/BluestonePerennials?feature=mhee We start shipping next week and the plants look fantastic!"
|On May 11, 2012, glk641 Iowa Falls, IA wrote:
I have ordered many plants from Bluestone in years past with no problem. I needed 2 day lilies and saw the new use of coco planters and that the size of the plants were larger than in past years. Trusting the fact they guarantee the plants, I ordered them. They arrived on time and WOW. The plants arrived healthy, green, safe and secure and well packaged. They were so easy to plant and had no wilting problems. To say I was impressed is an understatement. Very very satisfied as usual. Can't wait to see the first blooms.
|On May 8, 2012, nitadrend Yorkville, IL wrote:
I have ordered from Bluestone about 4 times in the past few years. I have always been pleased with the plants. My most recent order arrived Friday 5/4/2012. The plants were a good size and very healthy, with blooms on some plants. I have no problem paying a bit more for larger plants. I agree with other posters who object to negative ratings due to price and packaging changes. I found Bluestone because of good ratings on Daves Garden. If they had changed their prices 2 years ago, they would not have made the top 50 and I would not have tried them.
|On May 5, 2012, bluecolumbine Milwaukee, WI wrote:
I have ordered from Bluestone several times and I haven't had any trouble. I just received my first order since they changed to the coco pots and the plants all arrived in good condition. If you don't like the coco pots they are easy enough to cut apart to get the plants out of them, but I left them on when I planted. I like that you don't have to worry about disturbing the roots in these coco pots.
|On May 4, 2012, LAS14 Albany, ME (Zone 4b) wrote:
I've shopped at Bluestone for over 20 years, but this year I opened my first shipment since the packing change with fear and trepidation. Somehow I'd stumbled on a lot of negative comments about the packing. But I was absolutely delighted. The plants were bigger than they used to be, no spilling at all. They were more evenly moist than I was used to. I think this new packaging is terrific. And no peanuts to try to sweep up! I'm wondering if they changed anything in response to the negative feedback. Specifically, did they always have a tight plastic band around the top edge to hold everything together?
On May 4, 2012, Bluestone Perennials responded with:
"On May 4, 2012 2:16 PM, Bluestone Perennials responded with:
Thanks for the nice comments, LAS. We always listen and constantly strive to improve our product and our delivery. We want you to be delighted every time you open a box from Bluestone!"
|On May 1, 2012, Jlmyers72 Commerce Township, MI wrote:
Posted on January 6, 2012, updated May 1, 2012
On April 12th, 2010, Jlmyers72 added the following:
Ohh, and I forgot to add that I also purchased an additional 30 or so plants for the sun last spring and that every plant that I ordered did bloom their fist season, including the 3 daylilies (Chicago appache I think they were called). All of these plants except the one I noted above (and possibly my leadwort) made it through the winter and are looking very strong this spring. The leadwort is said to be late to start up in the spring, so I still have hopes for those 6 plants, but I have every confidence that if they don't make it, Bluestone will replace with no problems
On May 13th, 2011, Jlmyers72 added the following:
Receive my order for the spring. I put in a rather large 6 x 32 ' shade garden. Again, I was very happy with most of the order. A couple of plants arrived a little off, but I e-mail the company and received replacements for the 4 plants I noted in less than a week.
My only dissapoitment were the 2 shrubs that I ordered. One was a flowering Quince and one Clethera Vanilla Spice. Both of those were not much larger than a stick with leaves. But they appear heatlhy and the leaves on them are very green, but will take MANY years before they are an acceptable size. Exp. for the fact that I paid $15.00 a piece for them
I found both of these plants at another company here in Mich. Garden Crossings, LLC and for $35.00 each they shipped to me Huge 2 gallon plants. The Clethra allready has flower buds on it. I will use Garden Crossings in the future for all larger shrubs, but will stick with Bluestone for all the rest. If able, I will post photos of the 2 shrubs side by side here at the site
On January 6th, 2012, Jlmyers72 added the following:
Am I dissapointed in the huge mark up in price? You betcha, but I went ahead and order a couple of hunder dollars in plants again this January. Thankfully they had a ground cover that I was looking to purchase anyways in the 50% sale. I own over an acre of land, hilly in the back and wanted to start goundcover there so I no longer have to try to mow it.
Honestly I have been looking for a new supplier, but I have always been so happy with Bluestone that I can't see me never ordering from them again. Tthis fall I recevied a few replacement plants from them in the Coca pots and they were a very good size and healthy.
I will still order from Bluestone, but I just won't over as much as I used to. No reason to give them a negative. Their plants always have been and I feel always will be a good choice. (But I really do wish they would still offer the 3 packs)!!!
On May 1st, 2012, Jlmyers72 added the following:
Just received my 58 plants that I ordered in January. They are very large and very healthy. The only complaint that I have and it's not a huge complaint, is that I do not like the potting mixture that they now use. It dried out and spilled in the bottom of the boxes. I just swept it up and replaced it in the pots. The core of the plants were still wet so no harm no foul.
Use their 50% off sales and they are by far still the best value for plants you can't find locally. Their customer service is one of the best in the business. Just don't order shrubs, they come way to small.
On May 1, 2012, Bluestone Perennials responded with:
"On May 2, 2012 4:18 PM, Bluestone Perennials responded with:
Thanks, Jlmyers72, for the post. We also noticed the soil was drying too quickly and we have changed our potting soil mix for the future. "
|On May 1, 2012, Lindyhc Ann Arbor, MI (Zone 5b) wrote:
I have had nothing but excellent results and service from Bluestone Perennials, and this year was no exception. True, the prices are higher, but the product I received was in excellent health and growing condition. Shopping the sales gets the customer back to that sweet price where one can buy three of an item and get larger plants for the same $10-15 price. Of course not everything is on sale, but Bluestone usually has a 15% off early season sale. The packing of my order was a thing of beauty and so good I took a picture of it in the hope of posting it here. Plants are nestled into cardboard cartons of three items each and then placed in shipping cartons in such a way that they are not crowded, cannot tip onto their greens and be crushed or mold from lack of air. They are easy to maintain and carry to their planting spots. I highly recommend them.
|On May 1, 2012, terri_emory Alba, TX (Zone 8a) wrote:
Posted on May 19, 2010, updated May 1, 2012
On May 1st, 2012, terri_emory added the following:
I just received my latest order! All plants in excellent condition and NO PEANUTS! Love it. The pricing allows me to buy multiples of the same plant and the new potting method is nice. I did score the pots prior to planting to give the root system a head start. Still my favorite source for perennials!
|On Apr 30, 2012, hquiggins Maumelle, AR wrote:
I think Bluestone's change to biodegradable pots is a good thing.
|On Apr 28, 2012, hepzabah Royal Oak, MI wrote:
This was my first order with Bluestone Perennials and it will be my last. I received my plants today they were very small, in scraggly condition and not worth the price that was charged. I am a master gardener and frankly, I am not sure even I can help them survive. Waste of money.
On Apr 28, 2012, Bluestone Perennials responded with:
"On Apr 29, 2012 12:02 PM, Bluestone Perennials responded with:
Please be in touch! Your plants are guaranteed, and we will reship or refund immediately at your request. We hope you will give us a chance to make this right, and we apologize for the condition of your shipment. We will do better if you will give us the opportunity."
|On Apr 28, 2012, JulieBW Geneseo, NY (Zone 5b) wrote:
My box of plants arrived in excellent condition. I have been served well by Bluestone in the past, and will continue to order from them. I don't miss the three-packs, many times the plants were just too small to do well without a lot of extra attention. I am reserving judgement on the new pots. Some of the roots had grown into the coir, as described in the video, but several had not. I would not recommend planting the whole pot: if the top edge pokes above the soild surface, I believe it will wick moisture away from the roots. I used a scissors to cut off the top inch or so, bringing it below the soil surface level.
|On Apr 27, 2012, marhar123 New York, NY wrote:
First-time order: beautiful plants, excellent customer service, good prices!!!
|On Apr 26, 2012, shamrock46 Bay, AR (Zone 7a) wrote:
I just received a my latest order from Bluestone, the first since they have revamped their packaging and changed to the new coco fiber pots. I love the new packaging! No more peanuts! The larger plant size is also wonderful. They appear to be very healthy and vigorous. The plants all have large root systems growing through the sides of the coco pots. I can't wait to get them into the ground and see how quickly they start to grow. The pricing is very competitive. The shipping charges are better than most. I also like the coupons you get with each order. Good job, Bluestone!
|On Apr 26, 2012, OHGardenGuy Loveland, OH wrote:
Posted on May 20, 2011, updated April 26, 2012
On May 20th, 2011, OHGardenGuy added the following:
Just an update. Everything I ordered was planted and is now growing wonderfully! Even despite the miserable cool, rainy May we have had here. Thanks again.
On April 26th, 2012, OHGardenGuy added the following:
I just received and planted my 2012 shipment of plants from Bluestone and, like last year, everything was in great condition. This was a bigger order than the previous year and I do like the new pots and packing method.
Of course, UPS left the box on my doorstep, upside down, so there was some soil that came out of the pots, but that was obviously not Bluestone's fault. Just UPS's fault in not heeding the "this side up" message. Thankfully, no harm done.
My 2011 Bluestone perennials are growing like mad. I expect the new plants will do just as well.
|On Apr 25, 2012, edelbevan Carmel Hamlet, NY wrote:
Third year I have been using Bluestone as a primary source for plants. Experience has been consistently great: excellent plant quality, fast service, plants arrive extremely well-packed and in good condition, customer service knowledgeable and pleasant -- even replaced some plants that failed that I did not ask to be replaced! I love their new coir biodegradeable pots! Really easy to plant.
|On Apr 24, 2012, cinti5291 Cincinnati, OH wrote:
I ordered 3 Blacklace Elderberry plants. They were approx. 4" tall and had good growth. The plants revived with a quick soak. The price was quite fair for the size. I'm pleased with these plants that I could not find locally.
|On Apr 23, 2012, Samlau Cincinnati, OH (Zone 6b) wrote:
Just received my 4 plants today i ordered from Bluestone.
On Apr 23, 2012, Bluestone Perennials responded with:
"On Apr 23, 2012 12:40 PM, Bluestone Perennials responded with:
Please be in touch, Samlau! We will immediately reship your entire order. You should not have received plants in such condition, and I apologize that they had such a rough ride. You are welcome to nurse the original shipment along if you want to, but you deserve better, and we ship again."
|On Apr 22, 2012, ellep Lansdale, PA (Zone 6b) wrote:
I have been a loyal Bluestone Perennials customer for a number of years, so I was saddened to see all the negative comments here at the Garden Watchdog about the changes the company made. I have always been satisfied with the plants I purchased from the company and thought most of the negatives were premature. Yes, the prices are a bit higher than in past years, but they are still comparable to those of most other mail order companies and my local garden centers. Plus, the sheer variety of plants Bluestone offers means I don't have to order from several different places and pay each company's shipping!
|On Apr 21, 2012, ladyisle Bohemia, NY (Zone 7a) wrote:
Posted on November 9, 2011, updated April 22, 2012
On August 14th, 2011, ladyisle added the following:
I am disappointed to see negative comments before people have even tried the new pots. At least give a Neutral if you want to vent so as not to negatively affect the company's rating.
I applaud Bluestone for considering the environment. Also like the option of ordering just one plant if I don't need more, but if I do want 3 or more I will get a discount. The prices are very competitive with other mail order companies. Also the shipping rates are excellent.
I never enjoyed fishing around in the peanuts anyway, and now won't have to deal with them or pots for that matter, which will make unpacking and planting a breeze.
100% guarantee works for me too. Local garden centers don't ever offer that. Bluestone, you still have a loyal customer.
On November 9th, 2011, ladyisle added the following:
I just received my bulb order and am very pleased. Very large healthy bulbs from their bulb sale. So sorry to see all these negative comments for a company that has always stood by their plants. Can't wait to try live plants in their new pots. Keep up the good work and don't let the negatives get you down. Change, even positive, is never painless.
On April 21st, 2012, ladyisle added the following:
I recently received my Spring order. Every plant is healthy and vigorous. The packaging excellent. I ordered many plants from their 'Specials' and am impressed by the quality. Even replacement plants were top notch. Bluestone, you did not disappoint and I am so happy that I supported your environmentally conscious changes. I don't know about all you folks out there who think that a local nursery is a better deal. Have you ever tried to get replacement plants at no charge? My experience: never happens!
|On Apr 20, 2012, runner73 Milwaukee, WI wrote:
I have been ordering from Bluestone for a number of years and always been happy. I know that they have changed this season. I have a number of things coming in a few weeks. Hope that I am as happy as I have been in the past.
|On Apr 20, 2012, chre Randolph, MA wrote:
I have been a customer of Bluestone Perennials for a few years. I have been quite satisfied with the old and as well as the new sizes of the plants. I just received my order today the plants look very healthy and were well hydrated when I opened the box. I will be planting them in the next day or 2. As far as the prices go I think the new prices are competitive with other vendors who are offering similar products and sizes. I will continue to business with them.
|On Apr 20, 2012, aileen246 Priest River, ID wrote:
Posted on September 20, 2011, updated April 20, 2012
On September 20th, 2011, aileen246 added the following:
Just received an order for three Hemerocallis, Chorus Line and am well pleased with the plants Bluestone sent. Their customer service is excellent. I had to change my order and had no problem getting the plants I wanted. The new packing is fine. Will continue ordering from Bluestone.
On April 20th, 2012, aileen246 added the following:
In February when I discovered I had a certificate for free shipping, my catalog came. On it was a certificate for 15% off the next order. I e-mailed Bluestone and was assured I could use both coupons. I ordered three Sedum Autumn Fire to be sent in mid-April. They arrived today by Fedex, delivered to my door. I'm just amazed at the freshness of the plants, with not a leaf out of place. The new packing system is amazing. There was a scant teaspoon of loose soil in the bottom of the package. I'm very happy with this purchase.
On Apr 20, 2012, Bluestone Perennials responded with:
"On May 11, 2011 12:17 PM, Bluestone Perennials responded with:
You are in luck! We are going peanut-less this fall, and I think you will like our plant offerings even more! Watch for our Fall catalog and check our website in about a month for lots of environmentally friendly changes!"