Comments regarding Bluestone PerennialsClick here to return to Bluestone Perennials's listing.
|On May 17, 2012, marmiekali Laconia, NH (Zone 4b) wrote:
I've ordered from Bluestone multiple times in the past few years, and I intend to keep ordering from them. Sure, I've had a few plants that weren't as well-rooted as others, I've had some "clearance sale" plants that looked a little scraggly, and I've even had a few plants that didn't end up making it. But, that can also be said about plants I've bought from other high quality online sellers, Lowe's, and local nurseries. The vast majority of my plants have done very well. Their customer service is fast, fair, and friendly, and I LOVE the Coco Pots and packaging. And, I definitely love the coupons that come with each new order!
|On May 17, 2012, hardyinokc Oklahoma City, OK wrote:
Posted on May 15, 2006, updated May 17, 2012
On May 17th, 2012, hardyinokc changed the rating from neutral to negative and added the following:
Was curious about the coco pots BS has been so proud of, so I ordered 4 sedums. The plants arrived yesterday (I am very impressed with the new packaging). However, I saw no evidence that the coco pots have any significant beneficial impact on root growth. 3 of the 4 sedums had roots that barely filled 1/3 of the soil in the pots; the 4th had roots filling about 1/2 of the soil. All four plants were practically falling out of the coco pots upon removal from the packaging. Must say I am very disappointed in the root development of all four plants I received (just very glad I was able to get 3 of the 4 sedums on sale; would have been even more upset if I'd paid full price for all 4 plants, seeing the very poor root development). I can see that the coco pots are ecologically a improvement, but I do not feel that BS can honestly claim that the coco pots have any positive effect on the development of roots, otherwise the plants I received would have had much more developed root systems.
FYI, neither of the Blue Satin Rose of Sharon mentioned in my previous posting survived.
On May 17, 2012, Bluestone Perennials responded with:
On May 19, 2006 10:11 AM, Bluestone Perennials added:
Please contact us so that we can reship. It sounds like your package was handled badly in shipping, as it certainly had soil when it left here. We pride ourselves on our packing, and it is possible your package was mangled and re-boxed by the carrier."
|On May 15, 2012, Scooty Peterborough,
United States wrote:
Posted on May 12, 2011, updated May 15, 2012
On May 15th, 2012, Scooty added the following:
It's May 2012. Our lack of snowcover caused most of the colombine and all of the foxgloves to die their first winter in the ground. As this was a hard winter that way, I did not expect to get a replacement shipment, but to my surprise I will be receiving new plants this week. Their customer service has always been great, this time they are outdoing themselves!
|On May 14, 2012, PlainFarmer BIRD IN HAND, PA wrote:
I decided this year I would try a couple of different stores that were "cheaper" because of the slight price increase at Bluestone. BIG mistake. I ordered 6 delphiniums from the first "cheaper place" (not mentioning names) and just got an ENTIRE package infected with crown rot. The second store (again, won't mention names) I ordered 6 Tangerine Geums and they all came so root bound I had to practically step on the roots in order to loosen them :(
|On May 14, 2012, islander1938 WASHINGTON ISLAND, WI wrote:
In the past week I received two orders from Bluestone. Both orders looked like they were just dug from the garden, so Bluestone can be sure I will continue to order from them. Simply outstanding!
|On May 11, 2012, pmabreu Norton, MA wrote:
Posted on February 7, 2012, updated May 11, 2012
On August 22nd, 2011, pmabreu added the following:
The plants I received this Spring have been fantastic through the summer.
I am disappointed in the number of negative comments about the new catalog. I went back to look at my order back in February to compare it to the new catalog when I saw all these comments. I had ordered 21 different perennials, so a good cross section of prices. The prices for the individual plants did not change at all. The price difference did show up with the comparison to the old "3 pack" but that is not a fair comparison and I think that is where the negative comments have gone wrong. The old 3 pack were very small plants compared to the new pots they are using, honestly the plants did so well it really was not necessary to have a 3 pack.
Compared to other online nurseries their prices are competitive. Comparing them to a local nursery or big box store makes no sense, the variety that you get at Bluestone cannot be matched at a local nursery and they should not pretend to compete against those prices.
We have to take our postings seriously, many of these nurseries are family owned small businesses that are trying to make it in a tough economy, as we all are. They should be applauded for listening to their customers in getting rid of the peanuts (and who wants to be bothered with returning them). They did not go the easy route of just copying other vendors, they got creative and came up with the coco pots not as a money making adventure but as a win-win for their customers and the environment. You may pay more than before but that is no reason for a negative rating, they give superior customer service and deliver high quality plants. That is what they should be judged on.
On February 7th, 2012, pmabreu added the following:
After all the comments about the prices I decided to compare Bluestone to a Watchdog top 30 company. I chose six plants from each, Delphinium, Coreopsis, Rudbeckia, Salvia, Penstemon and a Lupine. A good cross section of perennials. There were not exact matches on the varieties but close enough. I did not use any discounts or sale items. The price difference before shipping was $3.00 more for Bluestone, it was a total of $49.70 for Bluestone and $46.70 for the other company. Yes perhaps Bluestone's prices are more than before but the fair thing is to compare to other companies in their industry and on that measure they are about equal. People looking at these reviews may think that Bluestone is incredibly expensive compared to other companies and that simply is not true nor fair to them.
On May 11th, 2012, pmabreu added the following:
Received my shipment of 15 plants last week, the first since they went to the coco pots. I can now say definitively that the plants are bigger than before with the three packs. The plants look to be in excellent health and the packaging was perfect. I will reiterate what I have said before, that it was wrong what happened to this company with the negative comments about the price increases with the change in packaging. The negative comments were not about service or quality of plants. This company went out of its way to answer customer complaints about packaging (ie, peanuts) and came up with an innovative solution that is good for the environment. The negative comments removed Bluestone from the top 30 so the message we are sending to all companies out there is that you should not change your business practices to be environmentally sensitive or else you will face a backlash. I don't think that is the message we want to be sending. Perhaps the injustice can be rectified with an increase from Top 30 to a Top 40 or 50, because the Top 30 distinction is very important for these family businesses.
On May 11, 2012, Bluestone Perennials responded with:
"On Aug 23, 2011 2:51 PM, Bluestone Perennials responded with:
Thank you so much, pmabreu! You have hit the nail on the head, and we are grateful for your support. We have just posted a video showing our new pot, the new size (with a size comparison) and the new packaging. The link is above, but it is http://www.youtube.com/user/BluestonePerennials?feature=mhee We start shipping next week and the plants look fantastic!"
|On May 11, 2012, glk641 Iowa Falls, IA wrote:
I have ordered many plants from Bluestone in years past with no problem. I needed 2 day lilies and saw the new use of coco planters and that the size of the plants were larger than in past years. Trusting the fact they guarantee the plants, I ordered them. They arrived on time and WOW. The plants arrived healthy, green, safe and secure and well packaged. They were so easy to plant and had no wilting problems. To say I was impressed is an understatement. Very very satisfied as usual. Can't wait to see the first blooms.
|On May 8, 2012, nitadrend Yorkville, IL wrote:
I have ordered from Bluestone about 4 times in the past few years. I have always been pleased with the plants. My most recent order arrived Friday 5/4/2012. The plants were a good size and very healthy, with blooms on some plants. I have no problem paying a bit more for larger plants. I agree with other posters who object to negative ratings due to price and packaging changes. I found Bluestone because of good ratings on Daves Garden. If they had changed their prices 2 years ago, they would not have made the top 50 and I would not have tried them.
|On May 5, 2012, bluecolumbine Milwaukee, WI wrote:
I have ordered from Bluestone several times and I haven't had any trouble. I just received my first order since they changed to the coco pots and the plants all arrived in good condition. If you don't like the coco pots they are easy enough to cut apart to get the plants out of them, but I left them on when I planted. I like that you don't have to worry about disturbing the roots in these coco pots.
|On May 4, 2012, LAS14 Albany, ME (Zone 4b) wrote:
I've shopped at Bluestone for over 20 years, but this year I opened my first shipment since the packing change with fear and trepidation. Somehow I'd stumbled on a lot of negative comments about the packing. But I was absolutely delighted. The plants were bigger than they used to be, no spilling at all. They were more evenly moist than I was used to. I think this new packaging is terrific. And no peanuts to try to sweep up! I'm wondering if they changed anything in response to the negative feedback. Specifically, did they always have a tight plastic band around the top edge to hold everything together?
On May 4, 2012, Bluestone Perennials responded with:
"On May 4, 2012 2:16 PM, Bluestone Perennials responded with:
Thanks for the nice comments, LAS. We always listen and constantly strive to improve our product and our delivery. We want you to be delighted every time you open a box from Bluestone!"
|On May 1, 2012, Jlmyers72 Commerce Township, MI wrote:
Posted on January 6, 2012, updated May 1, 2012
On April 12th, 2010, Jlmyers72 added the following:
Ohh, and I forgot to add that I also purchased an additional 30 or so plants for the sun last spring and that every plant that I ordered did bloom their fist season, including the 3 daylilies (Chicago appache I think they were called). All of these plants except the one I noted above (and possibly my leadwort) made it through the winter and are looking very strong this spring. The leadwort is said to be late to start up in the spring, so I still have hopes for those 6 plants, but I have every confidence that if they don't make it, Bluestone will replace with no problems
On May 13th, 2011, Jlmyers72 added the following:
Receive my order for the spring. I put in a rather large 6 x 32 ' shade garden. Again, I was very happy with most of the order. A couple of plants arrived a little off, but I e-mail the company and received replacements for the 4 plants I noted in less than a week.
My only dissapoitment were the 2 shrubs that I ordered. One was a flowering Quince and one Clethera Vanilla Spice. Both of those were not much larger than a stick with leaves. But they appear heatlhy and the leaves on them are very green, but will take MANY years before they are an acceptable size. Exp. for the fact that I paid $15.00 a piece for them
I found both of these plants at another company here in Mich. Garden Crossings, LLC and for $35.00 each they shipped to me Huge 2 gallon plants. The Clethra allready has flower buds on it. I will use Garden Crossings in the future for all larger shrubs, but will stick with Bluestone for all the rest. If able, I will post photos of the 2 shrubs side by side here at the site
On January 6th, 2012, Jlmyers72 added the following:
Am I dissapointed in the huge mark up in price? You betcha, but I went ahead and order a couple of hunder dollars in plants again this January. Thankfully they had a ground cover that I was looking to purchase anyways in the 50% sale. I own over an acre of land, hilly in the back and wanted to start goundcover there so I no longer have to try to mow it.
Honestly I have been looking for a new supplier, but I have always been so happy with Bluestone that I can't see me never ordering from them again. Tthis fall I recevied a few replacement plants from them in the Coca pots and they were a very good size and healthy.
I will still order from Bluestone, but I just won't over as much as I used to. No reason to give them a negative. Their plants always have been and I feel always will be a good choice. (But I really do wish they would still offer the 3 packs)!!!
On May 1st, 2012, Jlmyers72 added the following:
Just received my 58 plants that I ordered in January. They are very large and very healthy. The only complaint that I have and it's not a huge complaint, is that I do not like the potting mixture that they now use. It dried out and spilled in the bottom of the boxes. I just swept it up and replaced it in the pots. The core of the plants were still wet so no harm no foul.
Use their 50% off sales and they are by far still the best value for plants you can't find locally. Their customer service is one of the best in the business. Just don't order shrubs, they come way to small.
On May 1, 2012, Bluestone Perennials responded with:
"On May 2, 2012 4:18 PM, Bluestone Perennials responded with:
Thanks, Jlmyers72, for the post. We also noticed the soil was drying too quickly and we have changed our potting soil mix for the future. "
|On May 1, 2012, Lindyhc Ann Arbor, MI (Zone 5b) wrote:
I have had nothing but excellent results and service from Bluestone Perennials, and this year was no exception. True, the prices are higher, but the product I received was in excellent health and growing condition. Shopping the sales gets the customer back to that sweet price where one can buy three of an item and get larger plants for the same $10-15 price. Of course not everything is on sale, but Bluestone usually has a 15% off early season sale. The packing of my order was a thing of beauty and so good I took a picture of it in the hope of posting it here. Plants are nestled into cardboard cartons of three items each and then placed in shipping cartons in such a way that they are not crowded, cannot tip onto their greens and be crushed or mold from lack of air. They are easy to maintain and carry to their planting spots. I highly recommend them.
|On May 1, 2012, terri_emory Alba, TX (Zone 8a) wrote:
Posted on May 19, 2010, updated May 1, 2012
On May 1st, 2012, terri_emory added the following:
I just received my latest order! All plants in excellent condition and NO PEANUTS! Love it. The pricing allows me to buy multiples of the same plant and the new potting method is nice. I did score the pots prior to planting to give the root system a head start. Still my favorite source for perennials!
|On Apr 30, 2012, hquiggins Maumelle, AR wrote:
I think Bluestone's change to biodegradable pots is a good thing.
|On Apr 28, 2012, hepzabah Royal Oak, MI wrote:
This was my first order with Bluestone Perennials and it will be my last. I received my plants today they were very small, in scraggly condition and not worth the price that was charged. I am a master gardener and frankly, I am not sure even I can help them survive. Waste of money.
On Apr 28, 2012, Bluestone Perennials responded with:
"On Apr 29, 2012 12:02 PM, Bluestone Perennials responded with:
Please be in touch! Your plants are guaranteed, and we will reship or refund immediately at your request. We hope you will give us a chance to make this right, and we apologize for the condition of your shipment. We will do better if you will give us the opportunity."
|On Apr 28, 2012, JulieBW Geneseo, NY (Zone 5b) wrote:
My box of plants arrived in excellent condition. I have been served well by Bluestone in the past, and will continue to order from them. I don't miss the three-packs, many times the plants were just too small to do well without a lot of extra attention. I am reserving judgement on the new pots. Some of the roots had grown into the coir, as described in the video, but several had not. I would not recommend planting the whole pot: if the top edge pokes above the soild surface, I believe it will wick moisture away from the roots. I used a scissors to cut off the top inch or so, bringing it below the soil surface level.
|On Apr 27, 2012, marhar123 New York, NY wrote:
First-time order: beautiful plants, excellent customer service, good prices!!!
|On Apr 26, 2012, shamrock46 Bay, AR (Zone 7a) wrote:
I just received a my latest order from Bluestone, the first since they have revamped their packaging and changed to the new coco fiber pots. I love the new packaging! No more peanuts! The larger plant size is also wonderful. They appear to be very healthy and vigorous. The plants all have large root systems growing through the sides of the coco pots. I can't wait to get them into the ground and see how quickly they start to grow. The pricing is very competitive. The shipping charges are better than most. I also like the coupons you get with each order. Good job, Bluestone!
|On Apr 26, 2012, OHGardenGuy Loveland, OH wrote:
Posted on May 20, 2011, updated April 26, 2012
On May 20th, 2011, OHGardenGuy added the following:
Just an update. Everything I ordered was planted and is now growing wonderfully! Even despite the miserable cool, rainy May we have had here. Thanks again.
On April 26th, 2012, OHGardenGuy added the following:
I just received and planted my 2012 shipment of plants from Bluestone and, like last year, everything was in great condition. This was a bigger order than the previous year and I do like the new pots and packing method.
Of course, UPS left the box on my doorstep, upside down, so there was some soil that came out of the pots, but that was obviously not Bluestone's fault. Just UPS's fault in not heeding the "this side up" message. Thankfully, no harm done.
My 2011 Bluestone perennials are growing like mad. I expect the new plants will do just as well.
|On Apr 25, 2012, edelbevan Carmel Hamlet, NY wrote:
Third year I have been using Bluestone as a primary source for plants. Experience has been consistently great: excellent plant quality, fast service, plants arrive extremely well-packed and in good condition, customer service knowledgeable and pleasant -- even replaced some plants that failed that I did not ask to be replaced! I love their new coir biodegradeable pots! Really easy to plant.
|On Apr 24, 2012, cinti5291 Cincinnati, OH wrote:
I ordered 3 Blacklace Elderberry plants. They were approx. 4" tall and had good growth. The plants revived with a quick soak. The price was quite fair for the size. I'm pleased with these plants that I could not find locally.
|On Apr 23, 2012, Samlau Cincinnati, OH (Zone 6b) wrote:
Just received my 4 plants today i ordered from Bluestone.
On Apr 23, 2012, Bluestone Perennials responded with:
"On Apr 23, 2012 12:40 PM, Bluestone Perennials responded with:
Please be in touch, Samlau! We will immediately reship your entire order. You should not have received plants in such condition, and I apologize that they had such a rough ride. You are welcome to nurse the original shipment along if you want to, but you deserve better, and we ship again."
|On Apr 22, 2012, ellep Lansdale, PA (Zone 6b) wrote:
I have been a loyal Bluestone Perennials customer for a number of years, so I was saddened to see all the negative comments here at the Garden Watchdog about the changes the company made. I have always been satisfied with the plants I purchased from the company and thought most of the negatives were premature. Yes, the prices are a bit higher than in past years, but they are still comparable to those of most other mail order companies and my local garden centers. Plus, the sheer variety of plants Bluestone offers means I don't have to order from several different places and pay each company's shipping!
|On Apr 21, 2012, ladyisle Bohemia, NY (Zone 7a) wrote:
Posted on November 9, 2011, updated April 22, 2012
On August 14th, 2011, ladyisle added the following:
I am disappointed to see negative comments before people have even tried the new pots. At least give a Neutral if you want to vent so as not to negatively affect the company's rating.
I applaud Bluestone for considering the environment. Also like the option of ordering just one plant if I don't need more, but if I do want 3 or more I will get a discount. The prices are very competitive with other mail order companies. Also the shipping rates are excellent.
I never enjoyed fishing around in the peanuts anyway, and now won't have to deal with them or pots for that matter, which will make unpacking and planting a breeze.
100% guarantee works for me too. Local garden centers don't ever offer that. Bluestone, you still have a loyal customer.
On November 9th, 2011, ladyisle added the following:
I just received my bulb order and am very pleased. Very large healthy bulbs from their bulb sale. So sorry to see all these negative comments for a company that has always stood by their plants. Can't wait to try live plants in their new pots. Keep up the good work and don't let the negatives get you down. Change, even positive, is never painless.
On April 21st, 2012, ladyisle added the following:
I recently received my Spring order. Every plant is healthy and vigorous. The packaging excellent. I ordered many plants from their 'Specials' and am impressed by the quality. Even replacement plants were top notch. Bluestone, you did not disappoint and I am so happy that I supported your environmentally conscious changes. I don't know about all you folks out there who think that a local nursery is a better deal. Have you ever tried to get replacement plants at no charge? My experience: never happens!
|On Apr 20, 2012, runner73 Milwaukee, WI wrote:
I have been ordering from Bluestone for a number of years and always been happy. I know that they have changed this season. I have a number of things coming in a few weeks. Hope that I am as happy as I have been in the past.
|On Apr 20, 2012, chre Randolph, MA wrote:
I have been a customer of Bluestone Perennials for a few years. I have been quite satisfied with the old and as well as the new sizes of the plants. I just received my order today the plants look very healthy and were well hydrated when I opened the box. I will be planting them in the next day or 2. As far as the prices go I think the new prices are competitive with other vendors who are offering similar products and sizes. I will continue to business with them.
|On Apr 20, 2012, aileen246 Priest River, ID wrote:
Posted on September 20, 2011, updated April 20, 2012
On September 20th, 2011, aileen246 added the following:
Just received an order for three Hemerocallis, Chorus Line and am well pleased with the plants Bluestone sent. Their customer service is excellent. I had to change my order and had no problem getting the plants I wanted. The new packing is fine. Will continue ordering from Bluestone.
On April 20th, 2012, aileen246 added the following:
In February when I discovered I had a certificate for free shipping, my catalog came. On it was a certificate for 15% off the next order. I e-mailed Bluestone and was assured I could use both coupons. I ordered three Sedum Autumn Fire to be sent in mid-April. They arrived today by Fedex, delivered to my door. I'm just amazed at the freshness of the plants, with not a leaf out of place. The new packing system is amazing. There was a scant teaspoon of loose soil in the bottom of the package. I'm very happy with this purchase.
On Apr 20, 2012, Bluestone Perennials responded with:
"On May 11, 2011 12:17 PM, Bluestone Perennials responded with:
You are in luck! We are going peanut-less this fall, and I think you will like our plant offerings even more! Watch for our Fall catalog and check our website in about a month for lots of environmentally friendly changes!"
|On Apr 19, 2012, roadster3791 Ellicott City, MD wrote:
I ordered a variety of perennials and received them on time, all well-packed and in excellent condition.. I appreciate the new packaging and the coir pots. I am very satisfied with my order. Yes, Bluestone is definitely pricier than the home improvement chains, but is on a par with local nurseries. The difference is that Bluestone's quality is clearly a cut above the chains, and their catalog is considerably more expansive than the selections at local nurseries. Even though I live in a major metropolitan area (Washington-Baltimore), Bluestone offers a wide range of plants that are simply unavailable locally. For example, looking at their catalog I see 22 different varieties of aquilegia. I won't find anything close to that at even the largest local nurseries. For the most common plants you may/may be better off at local stores, and local nurseries can at times provide better bang for the buck for less common plants. But beyond the relatively small local selection of plants Bluestone clearly, and pretty effectively, fills a major gap, providing (in my experience) consistently good quality plants over a huge range of selections. BTW, I do not understand the logic in giving Bluestone a negative rating just because they did away with their three small plant specials or because their prices may have gone up. Shouldn't ratings hinge on whether they give good value for the money? And if you haven't ordered from their new catalog, how can you possibly judge that?
|On Apr 16, 2012, Doodleng BALL GROUND, GA (Zone 7a) wrote:
I have ordered from Bluestone Perennials several times. My most recent order arrived a couple weeks ago and I was very pleased with the size of the plants and how well they were packed, especially that I didn't have to deal with all that packing material. The box was well designed to assure the plants weren't damaged in shipping. The website has many good sales and the prices are as good or better than any local nurseries. I usually only use mail order for different varieties than I can find locally. I will continue to order from Bluestone.
|On Apr 14, 2012, Pfg (Pam) Warren, CT (Zone 5b) wrote:
Posted on May 29, 2011, updated April 14, 2012
On April 14th, 2012, Pfg added the following:
I was somewhat concerned after reading negative reports last fall about the new packaging, but ordered anyway. Because of other commitments, I had to request a special shipping date. Customer service came through brilliantly. My plants arrived on schedule in perfect condition. Three cheers for the new system! My plants were moist and healthy, and the pots are full of roots. Best of all, no peanuts.
Yes, the prices are higher- but the plants are 3 times the size. I could get three little ones out of some of the ones I received, particularly the Veronica and Salvia if I wanted to. But between 3x pricing, all the discount coupons I had from my last order and the fact that so of my faves were on sale, I ordered 3 of each without breaking the bank.
And except for co-ops, I don't know where you'd get better prices anyway. Most places are more expensive.
So add my plea to all the others who are urging the complainers to think again before giving a negative rating to a company that works so hard to make us and our gardens happy. They are doing a fantastic job.
On Apr 14, 2012, Bluestone Perennials responded with:
"On May 31, 2011 1:37 PM, Bluestone Perennials responded with:
Thanks for the kind words and positive rating! Just a clarification that our packaging will change for our Fall shipments starting in late August (just in case you need something sooner!)"
|On Apr 12, 2012, Pattyw5 La Salle, IL wrote:
My Bluestone pants came last week exactly when I asked for them, Packaging was superb as good as I seen in many years of mail ordering. Plants were healthy and I followed instructions for planting pots to the letter. Hoping for good luck with them. They say the roots will grow and I trust their word.
|On Apr 11, 2012, jasperj Plainfield, NJ wrote:
I've ordered from Bluestone for years and have always been pleased. I was a little startled at the price increase last year when they switched to the new "coco" pots so I called them. They told me that with the new pots, the plants don't suffer transplant shock because the pots go directly into the ground, and as a result the plants get bigger faster. I thought I'd give it a try even tho the costs were higher.
|On Apr 10, 2012, PAMSPACE Temperanceville, VA (Zone 7a) wrote:
Posted on April 8, 2010, updated April 10, 2012
On April 10th, 2012, PAMSPACE added the following:
Just received another order from Bluestone. All the plants came well packed, glad to be rid of those peanuts. Prices are still good, you just have to shop a little. Will order from them again & again.
|On Apr 10, 2012, Ispahan Chicago, IL (Zone 6a) wrote:
Posted on April 4, 2012, updated April 10, 2012
On April 10th, 2012, Ispahan added the following:
Just received a second "mini order" from Bluestone using some of the fun coupons that were included with my first order. I am still just as pleased with the quality of the plants and shipping.
Also, as for my previous comment about possibly shipping the plants too dry, I was quite happy to note that all plants were nicely moist this time.
For all of the negative reviewers, please think twice (or three or four or five or six times) before posting a negative review. You are really hurting a business here, and if you really are so unbelievably upset about Bluestone's changes, at least give your post a NEUTRAL rating. Is it really that hard? Come on.
Isn't there any way the Garden Watchdog moderators can switch some of these unnecessary posts to neutral? Many of these people have never even tried ordering plants grown under the new (and improved) system and yet feel like they have the right to trash an excellent family-owned business with phenomenal customer service. What is wrong with that picture?
On Apr 10, 2012, Bluestone Perennials responded with:
"On Apr 5, 2012 9:38 AM, Bluestone Perennials responded with:
Thank you Ispahan, for the post! We heard similar reports, and are now sending our plants out a bit more moist. We're glad you are enjoying your plants."
|On Apr 10, 2012, barrykerry South Dennis, MA wrote:
I've been a Bluestone customer for 8 years and even though I enjoyed the lower pricing in past the changes made recently have made me even happier!
|On Apr 9, 2012, elklake Elk Rapids, MI (Zone 5a) wrote:
I have watched the negative ratings here for a number of weeks with puzzlement. I have ordered from this company for 9 years and it is the largest single source for my perennial gardens, which are extensive. They have exemplary customer servicer, dependable quality and amazing variety. The negatives are coming from folks who are upset that the unique (yes, some use that word) approach used by Bluestone in the past is being replaced by a more traditional approach used by most others. Really? So companies that have always used the more typical model get posiitive ratings and this company gets a negative rating for changing? Some of you sound like you are having preschool temper tantrums. These ratings are very important to these companies and it is ridiculous to punish this company for making a change that doesn't suit you to something that everybody else does! It sounds like some of you are intentionally trying to harm a good company that has been doing a much better job than most for years and continues to do so. Comparing them with what they did in the past instead of comparing them with other companies that actually exist is beyond unfair; it is irrational. How many companies guarantee their plants beyond about 5 minutes after you receive them; how many companies have awesome customer service? (They recently went to great lengths to try to reconstruct my orders for the last 9 years when most other companies I contacted did little to help me). Let's be fair folks. Be fair.
|On Apr 9, 2012, RUBYS Wrens, GA wrote:
Posted on April 7, 2011, updated April 9, 2012
On April 9th, 2012, RUBYS added the following:
I received an order this weekend and was very please with everthing. Last year I bought a 3 pack of stokesia Klaus Jelitto and none survived. I did not complain because it was a very long hot and dry summer where i live. I bought 2 replacements and the new coco pots are at least 3 times the size of the the 3 pack and the root are already coming out of the bottom of the pot. I bought 2 Aquilegia and 2 days later they are blooming. Only disappointment was a lavandula large coco pot but very tiny plant. I would order again especially when I can find a plant on my wish list on sale
|On Apr 6, 2012, emily3cat Ames, IA wrote:
Bluestone used to have a unique concept--3 packs for a reasonable price. At that rate, it was affordable to try out new plants. I'm happy that I ordered a starter garden way back when because now I can't afford to shop there anymore. For me the tradeoff of smaller plants for lower prices was terrific, as it gave me a chance to try out new plants and see if they liked my soil and climate. I grabbed the catalog this year, and WOWZA, what a change. I went to the website hoping that one could still order three packs. Nope. I can't order there anymore. Wish that they had told longtime customers about this change in store so that we could place large orders last fall. Or, why not a choice between the old size and pricing and the new size and pricing on the plants? This makes no sense to me. I found Bluestone through Dave's Garden many years ago. Now, they have no chance of rating high.
|On Apr 4, 2012, Washyourhands Richmond, VA wrote:
I've been ordering from Bluestone for several years. I ordered less this year because of the higher prices. My order of 8 plants arrived today and I am very pleased. The plants are big and healthy. The packaging is great and the cardboard is recyclable. Like another poster said, with the smaller plants, I usually lost one or two (and the company always offered a credit) but with these plants I don't think that will be a problem. Plus the package arrived with coupons I can use to buy more plants (which i plan to do this weekend). I buy locally to, so I also support local nurseries but most of what's in my garden is probably from Bluestone. I get compliments all the time on the centranthus ruber when its blooming, and is has multiplied (not aggressively) so that I have more plants. My mums from Bluestone last fall were spectacular. (and they were the tiny plants ordered last spring) I know folks are still not happy with the higher prices, but I feel like I'm getting my money's worth. Gardening is my therapy/relaxation/exercise, so I consider what I spend an investment in my physical and mental health!