On Jun 28, 2011, SheilaMcDevitt Pittsburgh, PA wrote:
Bluestone has, for many years, been my go to mail order plant source but I am so sad to see that they are changing their inventory to larger, more highly priced plants. They will be sent in coco fiber pots which is nice but I have always liked that most plants came as a quantity of 3 very small healthy plants very reasonably priced which, once planted, quickly adapted to their new environment. Their service has always been, and I assume will continue to be wonderful but there are a handful of great nurseries carrying a large variety of healthy plants in 4 in pots within 10 miles of my home. Their prices are 1/2 the new prices being charged at Bluestone. I will, however, continue to use Bluestone for shrubs, bulbs and harder to find perennials and hope they never go to 1 gallon pots for their shrubs.
On Jun 26, 2011, gardadore Saylorsburg, PA (Zone 6a) wrote:
Posted on May 4, 2005, updated June 26, 2011
This is the third year I have ordered from this company and as usual, I am very pleased with the prices and quality of the plants received. They sent the plants exactly when I requested them. They have superb customer service. This company is a class act and it shows by all the positive statements it receives. I hope they can maintain these high standards as they continue to gain in popularity!
On April 28th, 2006, gardadore added the following:
This is my fourth year ordering from Bluestone. Any concerns I might have had about their standards dropping as they continue to grow vanished when the order arrived yesterday. The plants arrived bigger and better than ever before. I ordered early and used the coupons so feel that they still offer a good deal even if the deals aren't as good as when they offered the third plant free. However costs are going up in all industries so it makes sense that plant growers have to increase their prices or cut back on previous great deals. As long as the quality remains the same or improves I am satisfied.
I was sorry to read that a couple of customers received poorly packaged, dried out or very small plants. I must admit that has never been my experience with this company. While it is true that there are other reliable companies which send larger plants I find that I am usually paying a good deal more. With Bluestone I expect to wait longer for the plants to catch up but the price is therefore lower. At least I can depend on getting healthy plants and that is what I have always received.On June 6th, 2009, gardadore added the following:
I see I have not updated my comments for the last two years. I placed orders in 2007 and 2008 as well and was very satisfied. This year, for the first time, I took advantage of the 50% sale. The plants arrived today and were among the strongest and healthiest I have ever received from this company. Thank you, Bluestone, for continuing to maintain such high standards and offering your wonderful 50% deal in these demanding economic times. This old customer really appreciates it!!On June 26th, 2011, gardadore added the following:
Again I took advantage of the 50% sale (9th year ordering from them) and was well pleased with the plants I received. All were healthy and are doing well. Plants I received last year 2010 were also excellent quality. Happy to hear they will be changing to coir pots.
On Jun 26, 2011, Hemhostaholic Scranton, PA (Zone 5b) wrote:
Posted on May 26, 2011, updated June 26, 2011
This was my first time ordering from Bluestone, and it will be my last. As any reading this can see, I have done, and will continue to order from various online nurseries. The kick in the pants for me, was that this order was going to be a surprise from my significant others Mom. The first order was: 3 Achillea, 3 Adenophora, 3 Agastache, 3 Aster, 3 Chrysanthemum, 3 Digitalis, 3 Echinacea, 3 Alcea, 3 Monarda, 3 Perovskia, 3 Stachys, and 2 Centaurea. The total bill, with s/h, was just shy of $200. I got that order, first, when I opened the box I was greeted by packing peanuts and fungus gnats...I can deal with fungus gnats...as I was unpacking I touched something slimey, I thought it was a dead leaf that happened in transit, NOPE, slug...I found 6 slugs all in all...they pretty much munched down the Monarda to nubs...at the soil line! For this particular order I was happy with about 1/2...the plants looked health, the roots were nice, foliage was green and fresh. The other half of the order, one was mowed down by slugs, the others to puny to even mention...one of the Russian Sage was a mere 2" tall...no side branching!!! I mean, seriously? The Achillea looked like they were thrown in the box last minute, all were crushed, the Adenophora just looked pathetic, I wasn't happy at all with the other Russian Sage, they were maybe in the 2-3" range, the Monarda was the slug buffet, and the Agastache were extremely spindly and sad looking. I called their Customer Service, I believe her name is Dawn...she was extremely apologetic, and put in a replacement order, for the plants I was unhappy with. Well, I got the replacement order today (the first order I received last week...so props to them for promptness!)...The reason for this negative review, is for what they had the nerve to send me as a REPLACEMENT. The Russian Sage and the Achillea...were excellent, no complaints at all...but, here goes again with the 1/2 thing...the other 3 plants in the replacement order...oye...Adenorpha...one was almost rotted, and looks dead, the Mondarda...2 are black, one looks like it should make it, the Agastache...tall, spindly, one has no leaves, one has 1 leaf, and the other has 2 leaves...no slugs in this order...fungus gnats, yes, AND now I see spider mites...I called Customer Service back again, and Dawn apologized, and offered to send a replacement...I politely told her that I really didn't want any more plants from Bluestone, and that this was supposed to have been the replacement. So that would have meant, I would need a replacement to the replacement...seriously? After reading all of the positive comments, and other people speaking highly of them, I for one, will gladly spend my money else where.
Plant material from them= 1/2 arsed
Packaging= The packing peanuts...come on...everything, literature, was all green this and green that...I don't know about anyone else, the closest Post Office is about 10 miles from me, and the closest UPS store is about a 20 minute drive, so to recycle them, I'd have to drive...Not happy with their choice of packaging materials...and with my two orders it didn't really protect anything.
Customer Service= for the one person I spoke with, this is, by far, the only thing excellent about this company.
If opening a box of perrenials you just spent hard earned money on, and expecting a box full of goodness, is your thing, SHOP ELSE WHERE.
On June 26th, 2011, Hemhostaholic changed the rating from negative to neutral and added the following:
I hate to leave a negative comment, so I'm updating this review from negative to neutral. My significant other called, spoke to someone in customer service, and they immediately put him on the phone with the manager of customer service, they refunded the whole lot/cost to his CC. A complete refund! I was not even bothering to call, as it was his CC that was charged. I thought that BP would have refunded just the plants I was not happy with, not the entire order. So, again, in my dealings with this company, their customer service is second to none!
I was informed by a few members on the NE Forum that have ordered from BP, that my plants should bounce back, they there's always had. I went down to my SO's Mothers house, and checked on the plants. About 1/2 of them look like they will make it, about a 1/4 of them are down to the ground, with no visible signs of growth, and the other 1/4 of them are not just going strong, but are flowering and look about what you would expect from a trade gallon nursery pot from a local nursery! I believe the reason for 1/4 of the plants being gone was poor plant material + a rabbit population that is crazy. I'm not down there every day to see what gets mowed down by the furry things, but I have seen the outcomes.On Jun 26, 2011, Bluestone Perennials responded with:
"On May 26, 2011 2:52 PM, Bluestone Perennials responded with:
We're just as disappointed as you are. Please contact us directly for a full refund. We hope you'll give us a chance to salvage our reputation with you sometime in the future, and certainly understand your frustration. Gardening is supposed to be fun.
After this spring we will have all the plastic out of our boxes except for the plant tags. We've been looking for an good alternative to packing in peanuts for decades and are very pleased with our new system of growing in coconut fiber pots which ship in cardboard carriers. (no peanuts!)The pot plants directly in the ground with no transplant shock, and quickly breaks down.
Again, we apologize profusely for the condition of your two packages and hope you will be in touch."
Posted on September 22, 2007, updated June 25, 2011
My first order from Bluestone Perennials arrived exactly when I requested it. The plants were in excellent condition and larger than expected. They have been in the ground for about a month and are thriving. I don't mind the styrofoam peanuts - they're easier to deal with than a mashed plant.
On May 15th, 2008, go_cats added the following:
I placed an order for perennials in February, with delivery scheduled for early May. They arrived right on time, and a number of the plants (salvia and viola) had blooms. After planting, they've continued blooming, despite the coolish (actually, downright awful) weather we've had. Though a few of the plants I ordered last year for late summer/fall planting didn't make it through the winter, they had a better survival rate than the 1-gallon garden center plants that I set at the same time. On June 4th, 2009, go_cats added the following:
I took advantage of Bluestone's half-off sale to fill in some bare spots. The plants were shipped promptly, and a couple of the plants were a little mashed up from shipping. Most are thriving (new foliar growth and even some flower buds three days after planting), but even the slightly damaged ones are sending up new growth. Top quality plants for a great price.On June 25th, 2011, go_cats added the following:
We're moving some things around, and will have a bare patch. Naturally, I went to Bluestone to find plants to fill in. They revised their website and raised prices about 30%. Still, they have excellent plants. I'll have to wait for next May's sale, I guess!
Posted on May 12, 2010, updated June 20, 2011
I have ordered plants for several years from this company and am never disappointed with both quality and service. Their selection is outstanding and they have a very knowledgeable staff to answer any gardening questions. I highly recommend this company for both great service and great variety of plants offered.
On June 20th, 2011, sdube60 added the following:
I have ordered for several years from Bluestone Perennials and have always been very pleased with my order. This year's order shipped during a heat wave and one set of plants arrived in very poor condition. It seemed like they had been overlooked when the order was watered prior to shipping. I called customer service immediately and spoke with a pleasant woman who asked if I would prefer a replacement or refund. I chose a replacement and the new, beautifully healthy plants arrived within three days. I have never been disappointed in the selection, quality or service from this company and the staff is extremely pleasant and helpful.
I wish there was a "splendid!" rating. I started gardening when I purchased my house 9 years ago and have been shopping with Bluestone since then. I LOVE that they grow their own plants.
In all these years and my many orders, only one plant in one threepack was unsatisfactory. I didn't request replacement because in that same order I received 2 free threepacks as premiums. I LOVE sales and coupons.
I'm sure they would've replaced it though, as the only two times I needed to contact customer service in 9 years I found the representatives to be professional, helpful and friendly.
Shipping is prompt and reasonable. In fact, last fall I took advantage of a bulb clearance sale and--I swear--I got up from the computer and walked to the front door and the box was on the porch already!
As long as I keep finding a square foot of free space, I will remain a happy loyal Bluestone customer.
Posted on June 10, 2011, updated June 10, 2011
I have purchased several times in the past usually during sales and have always received healthy plants in a timely fashion and they carry a lot of new varieties that my local nurseries don't or are more expensive.
My only complaint has been that they keep mailing me catalogs after I've requested no catalogs more than once. I buy online and don't want paper catalogs, they go straight to the recycle bin .
This time my box took over a week to arrive and the hydrangea I ordered 'Little Lamb' was totally defoliated and dead. I don't call a 3" grower pot a "large pot" either but I should have read the fine print on that one. The hardy geraniums were covered with dead blooms and foliage but I am sure they will be just fine. The hosta was fine. The packing peanuts were so full of dirt and dried leaves that I had to throw them away rather than re-use them.
I sent an email right away with photos but it wasn't answered so I sent another one without photos thinking the attachment might have been the problem. Then I called and was told they would get back to me that they were checking on stock of the hydrangeas to know if they could replace. I later got an email that day that I would get a credit. It wasn't clear if my card would be credited or I would receive store credit.
I am disappointed. Even at the tiny size the hydrangea is one I haven't found locally. I've never had a shipment of mail order plants take so long to arrive nor had them arrive looking so bad. I believe I've read that they changed shipping companies and maybe this is the problem.
On June 10th, 2011, LeeAnne151 added the following:
Oops, it was Little Honey not Little Lamb hydrangea.
On Jun 4, 2011, gdionelli Huntington, WV (Zone 6a) wrote:
It's been several years since I ordered from Bluestone. I decided to place an order because of their ongoing sale. I was a little concerned when I received a ship notice that said the plants had been shipped on Friday - and it was predicted to be a really hot weekend. I pictured the plants sitting in hot trucks all weekend.
But not to worry! They arrived vie FedEx on Saturday. In beautiful shape. A few plants were back-ordered till August - I don't think I can complain about that, since they were sale purchases.
Yes, they were packed in styrofoam peanuts - lots of them. The plants were in great condition because of that. I always recycle peanuts anyway, so I'm not too concerned, and I know that Bluestone is working on the problem of finding better packing materials for the environment.
I was impressed by the speed of delivery, and by the quality of the plants, for sale plants. Thanks, Bluestone!
I've shopped with BP for several years, and never had a problem until now. I'm posting a negative revew here because my emails to BP are not being answered in a timely fashion, and they owe me money.
On Saturday May 14, I ordered several plants from them, and used the free shipping coupon that I had from sending back previous packing material. My credit card was not charged until May 18, and the plants were shipped the same day, arriving on Sat May 21.
My purpose in placing the order on a Saturday was so the order would process on Monday and hopefully ship the same day, arriving by Wed, before our streak of cool weather turned hot again. Their delay in shipping meant my plants traveled via USPS trucks in 90F weather to my house. Of the 7 plants I ordered, 4 arrived half-dead and another has died since arrival, despite my precautions.
I had to email them twice to get a response on my refund request. I was told by Pat at BP that she would refund the agastache and the liatris. That was May 24. It's now June 2 and no refund has appeared, and my reminder email of May 27 is still unanswered. If Pat said on May 24 she would refund the $$, why was the refund not processed the same day? That makes no sense to me.
This is not normal behavior for Bluestone Perennials, and I am deeply disappointed that they are not living up to their usual high standards. Maybe seeing this review will wake them up.
On Jun 2, 2011, Bluestone Perennials responded with:
"On Jun 2, 2011 9:34 AM, Bluestone Perennials responded with:
Our apologies for the delay in the processing of your credit. We submitted the credit on the day you requested it, but thanks to your input, we have discovered a handful of credits that were "stuck" with our new credit card processing company. These are now "un-stuck" and you should see the money for your credit in the next 2-3 days (normal processing time on their end - and it is worth noting that that is a standard time frame with any processor). You may be able to see it being processed if you view your credit card account online as early as today. Again, our apologies.
Regarding your first shipment - our shipping time online acknowledges that your plants will reach you within 2 weeks of receipt of your order. However, if you (or anyone) would like to request a specific shipping day, there is a place to enter that in our checkout sequence, and we will honor it. "
I've ordered from them many, many times and have never been disappointed. I do think their 3 plants really equal one plant, but the price is reasonable enough that I just plant all 3 together as one plant. Great customer service. They always replace the plants if there is an issue, unlike another garden source who will argue with you that the plant will survive and even after it dies, will not replace it. Their specials are unbeatable. Great selection and price.
On May 23, 2011, ebsgirl04 Gallatin, TN (Zone 7a) wrote:
I ordered many plants from Bluestone last year. The plants were of great quality, and most survived the flooding we got in our area last May. The growers at Bluestone replaced the plants that did not survive, even though I, or mother nature, were responsible for their demise.
I highly recommend them to everyone I know.
This was my first time ordering from Bluestone, and for that matter any mail order nursery.
I just started gardening so buying items from the local nurseries or big box stores was convenient however variety is almost always very poor and it is difficult to sometimes tell exactly what your buying and how it will look when fully grown (at least for a newbie like myself). I LOVED how easy it was to not only find plants that met my garden environment but also how they provide you with all the needed information on the plant including best care practices. This is ideal for someone like myself to be able to print out and keep for future reference.
Their specials were great and I feel I was able to get a wide variety for a very fair price. After my order was already placed, but before shipment, I noticed that new plants were added to the specials so I called the 800 number and the rep was very helpful in adding some new plants on special to my order that was about to ship that day!
Plants arrived in overall great condition except for one poor guy who just didn't seem to handle the moisture in the box too well. After a few days of letting them sit in the shade with some water I wasn't sure if they were going to recover so a short email to customer support and they are sending me out replacements this week.
This was my first and definitely not last time shopping with Bluestone. Their quality of plants and amazing no hassle customer support are alone enough to keep me from even checking out other places.
Thank you Bluestone! More companies should follow your business model.
On May 23, 2011, angelfromheaven Saint Paul, MN wrote:
Received plants and shrubs today, I couldn 't be happier. They were packed well and were still very healthy five days after the shipping date. Please note that I wasn't home at the time of the attempted first delivery on a Saturday and had to wait until Monday to pick the plants up from the post office. I was worried about what their condition would be sitting there over the weekend, but they were fine. They do use packing peanuts, which work much better then the air bags that I normally receive with my plant orders. If their use concerns you, they do have a recycling program for the peanuts. The box was clearly marked as containing live plants so that care would be given to them by the USPS. One of the shrubs that they sent was smaller then I had ordered, and they credited my account for $4.00 at the time of shipment. They also included fertilizer tablets for each of my shrubs at no extra cost. I am always nervous when ordering plants online, because of previous negative experiences. My experience with Bluestone Perennials was nothing but positive and I certainly will be ordering from them again.
I love Bluestone Perennials! They are the only mail-order company I have purchased from for my garden, and I am so satisfied, I think I will keep it that way. Their prices are great, and their catalog and website are attractive, stream-lined, and easy to maneuver. Over the past year and a half, I have ordered foxglove, bluebell, bleeding heart, lobelia, lamium, ajuga, hosta, cranesbill geranium, heuchera, and spirea from them, and all of the plants are doing great. I am a beginner gardener trying to build up my perennial base, and they are a great place to start! Thank you, Bluestone.
On May 17, 2011, idanou Provincetown, MA (Zone 7a) wrote:
Posted on October 27, 2010, updated May 18, 2011
I was looking for a particular Simple Pleasures tulip mix and that's what led me to Bluestone. I ended up adding a couple of other things to the order (some Muscari and an Echinacea). Everything came very fast, and was in decent condition (couple of the bulbs were mildewy but no biggie). I'll have to wait and see how their product performs, but what made me choose "neutral" is that when I looked at the total of my fall order (used three companies this season) I did feel the product was overpriced for what I got. I'll have to see how the bulbs and the perennial perform. Will update if necessary.
On May 17th, 2011, idanou added the following:
I remain neutral to this company. The Echinacea didn't sprout and they sent me a replacement which is doing fine. And I think that's very nice of them. The tulip mix and the muscari have done very well as one would expect from a Simple Pleasures product.
I want to make it clear that I think mail order perennials is just not my thing. Again, when you factor in the cost plus shipping and the size of plant you are getting (small so they take awhile to settle and grow), it's just not worth it to me. Nursery stock from my local nursery comes in much larger sizes for not a whole lot more.
So if you want to do mail order perennials, then I can tell you Bluestone have great and speedy service. But I'd check your local nursery for more immediate gratification for a few dollars more. On May 17, 2011, Bluestone Perennials responded with:
"On Nov 2, 2010 11:16 AM, Bluestone Perennials responded with:
Please don't hesitate to let us know if you have any problems, and I will pass along your feedback."
On May 15, 2011, lscott4413 Port Angeles, WA wrote:
Ordered 5 Exbury type Azaleas for $9.95 or 8.95 each. They arrived a day early in excellant shape, well branched to about a foot high and fully leafed - not a bit of damage. All this for under $10 each!! Plus they had info about their search for green packing materials and an offer to take back the box they were shipped in with the packing material and credit the entire shipping cost of the next order.
This is the first time I've ordered from Bluestone but it won't be the last. My plants were well packed and healthy and I appreciated the planting & gardening info & the coupons for future purchases. The plants have been in the ground for 2-3 weeks now & are doing well. The rudbeckia are small but doing nicely, the clematis has at least doubled in size & has new side shoots, the coreopsis is budding. I had thrown out the peanuts BEFORE I read the recycling info but appreciate the effort on their part & glad to read they're going "greener" this fall. Great service.
On May 8, 2011, myescape Plainfield, IL (Zone 5a) wrote:
Just received my Bluestone Perennial Border collection of plants via FedEx on Friday, 5/6. Very good follow-up from the company - I received an email notice on Thursday 5/5 that my shipment was on its way via FedEx, and I received them in great condition the very next day! Packed in a large box, filled with recycled peanuts and air bags. They provided a large, information-filled customer packet thoroughly explaining what to do next, along with helpful suggestions. They even give detailed instructions on how to return the box and packing materials to them for re-use, and for a complete credit on my next shipping bill. My wife told me that the garden will make a great Mother's Day present, so despite the fact that it's Mother's Day today, I'll be renting a tiller and getting the garden planted.
We built our home about four years ago, and it was a great feeling to actually break ground on our first large garden (63' x 8' w/ curved front edge). I don't know about you, but it was a little intimidating trying to figure out where to lay the garden out, considering we have a very large lawn, small trees, and no fence to give us the typical visual boundaries I was accustomed to working with at our old home. I'm excited about getting everything planted.
While the plants are small right now, they all came very healthy and I'm sure will "grow into themselves" quite well over the next year or two. I'm patient and it will be fun watching everything mature into a fine perennial border.
On May 5, 2011, museumgirl Royal Oak, MI (Zone 6a) wrote:
Received my first order Saturday, and couldn't be more pleased. The plants were packed upright in a box, and all were moist and vigorous. It has been almost a week and they don't appear to have suffered any transplant or transport shock, either. Also, I was thrilled with the fact that I could mail them my packing materials, which I did today, and receive a voucher for free shipping on my next order. And I will be ordering again. I like their wide variety of plants, and I didn't mind paying a little more for shipping, considering the excellent condition in which the plants arrived.
On Apr 25, 2011, kate8771 Pittsburgh, PA United States wrote:
I just recieved Munstead Lavender and they were all dead:( I thouht this place would be a perfect place to order plants from because they are close....not to mention all the great reviews. I was wrong!!!
On Apr 25, 2011, Bluestone Perennials responded with:
I wanted to be sure to leave some positive feedback about my order with Bluestone Perennials. I have recently moved and needed to place a large order to help fill in my empty flower beds. I ordered back in January and carefully made choices based on the company description. My order arrived yesterday and I am so happy with it! The plants arrived packaged beautifully (even though the FEDEX rep left the box standing on its side) and look so very healthy. Can't wait till it stops raining so that I can plant! Thanks for the great service.
On Apr 22, 2011, Doug_Prince Alexandria, VA wrote:
Posted on April 23, 2011, updated April 23, 2011
Posted on June 7, 2010, updated April 23, 2011
Everything I ordered arrived in great shape. I will definitely do business with Blue Stone again!
On April 22nd, 2011, Doug_Prince added the following:
Received my second order from Bluestone. All plants appear to be doing well. And the plants form my order last year, especially the creeping blue veronica, are blooming like crazy. On April 22nd, 2011, Doug_Prince added the following:
I forgot to add that they replaced a few plants that died on my last year's order (ARMERIA Ballerina Red). Alas, it probably just wasn't suited the hot summers we can have in Northern VA.
On Apr 17, 2011, pattygreengenes Lansdale, PA wrote:
An elderly woman I visit with ordered a few plants from them last year on my recommendation. They have not returned this spring but, as with many older folk, she 'did not want to be a bother' and request replacements so I wrote to them and they said they would be happy to replace the plants. What with Comcast and BP and Bank of America it is difficult to remember that there are companies that are honest and value their customers, like Bluestone.
I get a little excited when I receive a catalog from Bluestone. The plants I received were grown with love and packed with care. Their website lists many more plants than in the catalog, and it's very easy to use. They even send you coupons for your next order's shipping if you send their packing materials back. If I have my heart set on a special plant, I order it from Bluestone.
On Apr 9, 2011, grollcat Virginia Beach, VA wrote:
This is my second year ordering from Bluestone and they are definitely one of my favorites. Each order arrived with plants packed very well and I like the free shipping credit I get for returning the packing materials.
Heuchera and Echinacea were purchased last August. Both plants had strong roots upon arrival and proved themselves by surviving a rough winter. They are off to a great start in the garden this year.
This year I purchased more tried and true Echinacea and, because last year's order came with a multitude of coupons (and I can't resist a coupon), tried a couple of other plants that I would not normally buy: Japanese Painted Fern, Sea Holly and Hakenechloa (free with my coupon). The Echinacea is backordered, but everything else looks great and I can't wait to get them in the garden. I also love the fact that the coupons are good until next spring and that I can use as many as I want in an order.
On Apr 7, 2011, Hindernone Broadway, NC (Zone 7b) wrote:
Today I received my first ever mail order perennials. (Rudbeckia, Echinacea, Agastache and Malva) I must admit I was truly terrified of how mail order plants would look upon arrival. Bluestone Perennials have made my day. Seven different three packs which all arrived looking healthy, soil still a bit damp and a very nice size for the price. Although I've read some complaints here about the packaging, especially the peanuts, my plants were not destroyed in any way. I just cannot say how pleased I was with the plants. Thanks Bluestone for making my first mail order plants a success. The plants are resting in a shady area for now and I cannot wait to get them in the ground. I would also mention that ordering was a breeze. I used the web site and had no problems placing the order.
I've been buying from them since 2007. Living in Oregon, I've purchased from local nurseries and even some other mailorder houses. Bluestone has always been the best company to work with and of the 100+ plants we've gotten from them, we've only had a couple plants that didn't make it and they were promptly replaced. My order this year came via FedEx ground (Ohio to Oregon) and couldn't tell the difference between ground and next-day.