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|On Mar 22, 2012, woodweasel Fleetwood, PA wrote:
Posted on February 21, 2012, updated March 22, 2012
On February 21st, 2012, woodweasel changed the rating from negative to neutral and added the following:
I am changing my rating from negative to neutral. I am still not happy about the price increases and I have to say the plants I got in the new pots didn’t look a whole lot different than the 3-packs. Prices have been creeping up over the years anyway from 10-11-12 dollars to 14-15-16 dollars per. Now I will buy the 50% off sale plants when I see something I can use.
Here is why I am changing my review to neutral: great customer service. I had multiple little problems using the website yesterday and in the end I was not sure if my order went through or not. So I called. Problems solved right away, my order was attached to a previous order saving me a few additional dollars on shipping (I tried to order a certain plant that was on special. By the time I got to pay for it it was off special – yikes! Then, a few weeks later, I saw it was put up on the special page again and decided to place an additional order). The operators always sound so kind and concerned. In addition to being competent at their job they are knowledgeable about the plants and they will still replace failed plants without question.
And, it’s worth calling just to listen to the voice of the man who answers the phone!
Additional bonus of high Bluestone prices: I get to try out some of the other recommended companies whose prices I previously thought were too high!
On March 22nd, 2012, woodweasel added the following:
I decided to give Bluestone’s much touted coir pots a try and ordered 6 plants from them last fall. Here is my assessment of the new product: One plant is doing fine. When I brushed away the mulch of chopped leaves of four other plants I found them sitting up in their little square holes like cups in a cup holder – the soil was moist around them but because the plants had popped up (no roots extended beyond the coil shell) and the coir pot was sticking up in the air wicking moisture, the plants themselves were dry. These were not happy plants. I picked them out, cut off the “pot”, replanted and watered. Hope for the best…The last two plants disappeared over the winter. Curiously, their pots were still there sunk in the ground and moist. But no plant. If you order from Bluestones you must plan to cut the pot down by half before planting (I cut a half inch of mine before planting but it wasn’t enough.) It’s tough stuff, but remove it you must. If you aren’t planting right away you must take them out of the coir pot and slip them into one of the square plastic pots you surely have hanging around or submerge temporarily in a tray of compost. This is progress?
On Mar 22, 2012, Bluestone Perennials responded with:
"On Mar 23, 2012 8:19 AM, Bluestone Perennials responded with:
|On Mar 16, 2012, janetgot Boxford, MA wrote:
I used to love Bluestone Perennials, and, like many others here, I ordered many of their three packs to try out new varieties in my garden. What a great market advantage to offer SMALLER plant so people could try them and see how they did in their own garden. I was so disappointed this morning when I opened their catalog, to see that they are now just like all the other catalog companies out there in terms of pricing. I thought they were a great company, with excellent customer service. Several times I had to have plants replaced that didn't survive shipment, but they were always a pleasure to deal with. Now with the higher prices, there's really no incentive for me to buy with them, as I can get the same pricing at my local garden center, not pay for shipping and be able to pick my own plant. I'm sorry to see them change their policies, and I will miss them. Too bad. I'm hoping to find another company that will fill the void, but in the meantime, I'll plant more perennial seeds, I guess.
On Mar 16, 2012, Bluestone Perennials responded with:
"On Mar 22, 2012 9:04 AM, Bluestone Perennials responded with:
Dear janetgot and other concerned customers;
|On Mar 9, 2012, HankerB Jordan, MN wrote:
Thank you, thank you, thank you, everybody. We love to garden. So much so, we just bought a 10-acre hobby farm so we can go crazy.
On Mar 9, 2012, Bluestone Perennials responded with:
"On Mar 10, 2012 10:11 AM, Bluestone Perennials responded with:
Dear HankerB and other concerned customers;
|On Mar 8, 2012, jenturk71 Dallas, TX (Zone 8a) wrote:
I have been a devoted client of Bluestone for years. Great selection, quality, prices, and customer service. I have no doubt that they continue to offer the same top-notch quality as ever, but sadly with their slightly shocking price increases this season I can no longer afford to buy from them (at least not to the extent that I once did.) Love the company, sad about the changes. That being said, if you can afford it I highly recommend Bluestone.
|On Mar 8, 2012, LindaWillaredt Davenport, IA wrote:
Every winter, right after the holidays, I eagerly anticipate the arrival of the new Bluestone catalog so that I can begin to plan my garden for the upcoming season.
|On Mar 7, 2012, littlegray46 Point Roberts, WA (Zone 7b) wrote:
Looks like I'm not alone here. I, too, was a long-time customer of Bluestone Perennials, placing orders twice a year. While the plants were small, the prices were great, and they came in 3-packs, and they were healthy & living. In 2012, the prices increased, the price was for a single plant, and then when my plants arrived, they were the same very small perennials and shrubs. I detected no difference in the size I had gotten for years and what I was now getting. Whats more, for the first time, I had two varieties that arrived dead on arrival. So-o-o-o, it would seem the great new pots were not that great a deal after all, and I was getting the same tiny little plants, not arriving in as good a condition and at a much increased price. Now, my Bluestone catalog will serve as a reference for me, and I will not be ordering from them again. Sometimes, a merchant might want to consider that there is no need to change the system at all.
|On Feb 20, 2012, sussexgirl Sussex, NJ wrote:
I just got off the phone with a Bluestone representative after asking that my name be removed from their mailing list. The representative was most helpful, as they always have been. The new prices, though, are unconscionable. Since I like to plant in groupings, one of the things I loved about Bluestone was that I could order three little plants at a time for a very reasonable price. I'm patient in my garden. I don't mind waiting for little things to mature. For the price I'd have to pay now for three plants, I'm better off going to my local nursery, which carries a wonderful variety of native plants, and saving the postage.
|On Feb 19, 2012, juliabears Harrisburg, PA wrote:
Posted on December 12, 2011, updated February 19, 2012
On December 12th, 2011, juliabears changed the rating from positive to negative and added the following:
I used to really love Bluestone because the of the wide selection at decent prices. The plants were small but they grew quickly so the small size was okay for me.
But a +60% price increase? Fortunately I purchased most of the perennials I needed before the drastic price increase.
Smart business people don't increase prices by +60%, especially in today's economy.
Bluestone, go back to what made you a Top 30 company.
On February 19th, 2012, juliabears changed the rating from negative to neutral and added the following:
I may have been a little too critical with my comments from 12/12/11. Yes, they are a lot more expensive than previous years. But in comparison with the other vendors, they are fairly close. I will use their website for ideas and possibly purchase in small quantities in the future. They do have a fantastic selection.
|On Feb 6, 2012, l_m_stephenson Saint Louis, MO wrote:
Posted on April 30, 2010, updated February 6, 2012
On February 6th, 2012, l_m_stephenson changed the rating from positive to negative and added the following:
I'm giving up on Bluestone. Many of the plants I ordered last year died (the 2 oakleaf hydrangeas I ordered were VERY poorly rooted and died very quickly). I didn't have much death from any of the other vendors I ordered plants from (and I ordered plugs!) Since the quality of the plants seems to be declining and the prices went through the roof, I'll support other nurseries.
|On Feb 6, 2012, LinL Carlisle, PA wrote:
I've ordered from Bluestone in the past, and have been very pleased with their plants and their customer service. The prices have gone up this year, which is disappointing, but prices for *everything* have gone up, including the prices in other garden catalogs I receive. Bluestone's effort to use ecologically sound practice in their business is one reason I continue to buy from them; as a gardner, the well-being of nature is a concern for me, and I'm glad it's a concern for them as well.
|On Jan 25, 2012, yardenman2118 Waldorf, MD wrote:
I was surprised when I opened the 2012 catalog and saw the price and quantity changes. Comparing prices to last year's order, I see I would be paying 33% to 60% more per plant. I don't need to start with larger plants, I don't mind the packing peanuts, and I don't trust biodegradable pots. What I DO mind is suddenly paying $22.50 per 3 plants instead of $13.95 (or less). I can't afford that increase.
|On Jan 23, 2012, jhughbanks Story, AR wrote:
I made a good sized order on plants and was OK with them when they arrived but not really excited because they looked puny and sickly. Not surprisingly they died very shortly. I won't be ordering from them again.
On Jan 23, 2012, Bluestone Perennials responded with:
"On Jan 23, 2012 4:02 PM, Bluestone Perennials responded with:
Sorry you waited so long to speak up, jhughbanks. Your guarantee is still in effect, so give us a call (or an email) and let us know what you lost. We will refund or reship (starting in late March) at your preference. You will love the new size!"
|On Jan 21, 2012, warrennj Great Meadows, NJ wrote:
Posted on May 27, 2010, updated January 21, 2012
On January 21st, 2012, warrennj changed the rating from positive to negative and added the following:
I hate to do it but I have to change my rating. After many years of doing business with Bluestone I was very saddened to see my 2012 catalog. Gone are the great prices for small plants and now comes the high prices for "bigger" plants. What made this company so attractive was being able to buy multiple plants of the same species at a reasonable price. Those "small" plants were perfect, they always arrived in great condition and always caught up to the larger plants I bought locally by the end of the season they also allowed me to plant larger groupings of the same plant at a reasonable price. It is sad to see a nursery that filled a perfect niche decide to become just like all the rest.
|On Jan 17, 2012, dave12122 East Haddam, CT wrote:
I haven't dealt with Bluestone in a number of years....I do remember getting some nice grasses in small pots that all lived and 8-10 years later, are still flourishing!
|On Jan 17, 2012, claire25 Salisbury, MD wrote:
Posted on May 9, 2010, updated January 17, 2012
On January 17th, 2012, claire25 added the following:
I had been counting on making yearly orders from Bluestone for the foreseeable future, but the price increases have made this impossible. I truly hope they are doing what is best for them as a company, but I can tell by reading many of these comments that I'm not the only gardener who'd rather have smaller, less expensive plants. Ah, well. My positive rating for them stands, of course. I just hope they're still around to do business with when (and if) I can afford to order from them again!!
|On Jan 16, 2012, Skypilot3474 NELLYSFORD, VA wrote:
I'm really disappointed with Bluestone. I bought perennials from them for years, but their prices have gone up on the plants I was going to order this spring a huge 60%! My 12 plant order would have increased about $30 from last year's catalog.
|On Jan 16, 2012, crocus1 Lawrence, KS wrote:
Posted on October 18, 2008, updated January 16, 2012
On October 18th, 2008, crocus1 added the following:
Almost forgot, the ONLY company I order from so far who offers to recycle their peanuts for shipping credit. Good for you.
On January 16th, 2012, crocus1 changed the rating from positive to negative and added the following:
Sad to see Bluestone price themselves out of business. Yes, the plants are excellent, but the real draw was the 3-pack good pricing for GOOD healthy SMALL plants. Telling customers how thrilled we'll be with the bigger healthier plants is missing the point. You were the only nursery that I could afford to buy plants from in bulk. Now I can't. I am happy to see biodegradable pots, but you should keep the 3-packs OR get the pot company to produce 3-pack biodegradable that can be cut/pulled apart. Can't be that difficult. Again, an increase in price is understandable, but 60%!!! Very unreasonable. I prefer to give my money to nurseries, but now will be forced to buy from a local grocery store that supplies 4 in pots for under $4. At least in 2011, they did. If Bluestone is going to price up to match regular mailorder nursery prices, there is no point in going mailorder. The local grocery orders from local wholesale nurseries, so I don't feel bad about supporting them per se. But I do feel sorry that Bluestone Perennials that had a GREAT huge inventory of plants not available locally is now too expensive for me. I may still order 1 or 2 of these unavailable plants, but will no longer buy in bulk. Too bad as Bluestone is a great company and their SMALL plants were as healthy as 4 in elsewhere. I was willing to wait for them to grow in. Most gardeners would be, and I see from other comments that you are hugely disappointing a major portion of your customers. Maybe you will survive but you will lose those of us who valued you as a company that provided options for those of us who don't have tons of extra money to buy plants. Last year I couldn't afford any and this year--finally--I had planned to buy hardy geraniums and other perennials from you. Will have to find another source. Sad. I will keep an eye on your 50% sales, but it's ridiculous to have to check every week for what MIGHT be on sale. And impossible to plan a garden that way. For you all to tell us to check the sales if we can't afford big plants is a big ... well, the polite thing is to say, I guess you don't care about your lower income customers and maybe you are looking to enter a higher income market anyway. Sad and somewhat disappointing in an old established nursery. Heirloom Bulbs has been struggling and god knows their prices are high, but whenever possible, they give discounts on bulbs that are particularly abundant. They are ALWAYS thinking of their customers first and understand that gardening is a luxury for most people who are currently struggling in this economy.
|On Jan 16, 2012, seedreemer Springfield, MO wrote:
I've ordered from Bluestone several years in a row now, but this year I'll be looking elsewhere. Bluestone filled a much needed niche with their small plant sizes for such affordable prices. I've never minded waiting for my plants to grow, and it was a delight to be able to obtain so many varieties to experiment with.
|On Jan 16, 2012, FLStu Lowell, IN (Zone 5b) wrote:
Posted on March 27, 2006, updated January 16, 2012
On February 12th, 2009, FLStu added the following:
I continue to use Bluestone and there is a definate reason that they are in DG's Watchdog top 30....... friendly and courteous service, qualityof plant material and the fact that they stand behind their product. I look forward to this year's catalogue.
On June 17th, 2009, FLStu added the following:
I, again, have received two orders this season from Bluestone Perrenials. Can you get addicted to a company? I have nothing but high praises for the plant quality and their response if any problems occur. Beware of the half price plant offers...... you can wind up with a garden.....LOL
On January 16th, 2012, FLStu added the following:
I have to say that last year, ordering the three for 'x' priced plants, I was highly disappointed with the size of the plants and conditions in which they were arrived. Between the weak or dead plants that arrived and those that didn't survive long once in the ground, I almost gave up on bluestone. However, they replaced the plants without question, some even twice. I blame the in-route deaths on the unpredictable heat during the shipping season. and,once again, they were replaced without issue.
The last replacements were in the compostable pots. I think that this is a big improvement. While the three-packs may go away, starting with slightly larger plants and not having the shock of replanting did make a big difference in the ability of the plants to accept their new locations. Time will tell how they wintered, but, though I'm sorry that the multipacks may be a thing of the past, I look forward to plants that actually live and grow. And, without them, the # of selections will need to be less this season to stay within budget, but I will still be ordering plants unavailable to me locally.
|On Jan 15, 2012, sheepwrecked Lake Lynn, PA (Zone 6a) wrote:
A couple of comments: First, I work in the plastics industry and plant pots are highly desirable recyclables. We make as much of our products as possible out of "regrind" plastic, for which we pay a premium price, and we never have enough. I personally put all my plastic plant pots in my recycle bin at the curb and they are all taken, even the trays under the pots. Here's something to think about re plastic--we make plastic pallets vs. wooden ones. Wood pallets come from cutting down trees, are generally used once, and most often end up in the landfill. (yes, I know some people burn them for fuel, more pollution by the way, but most are landfilled). Our plastic pallets are re-used over and over again and when they get damaged are ground up and remade into a new pallet. Plastic resin is much too expensive (as high as 70 cents a pound) to waste in a landfill. We buy old plastic from every source we find. Our process does not produce ANY air pollution and we don't need any EPA air permits and don't even have any "smokestacks" or vents.
|On Jan 12, 2012, MrSteven Pinardville, NH wrote:
While price increases are never something anyone likes, I will say my review is based on the quality of the plants. People can decide for themselves if the quality product is justified by the price. But I bought an assortment of plants for my shade garden and was quite happy. Plants were packaged well and in good shape. And best of all, almost all bloomed at least somewhat in the first year.
|On Jan 11, 2012, Kate1970 Manassas, VA wrote:
How can Bluestone justify selling the butterfly garden that was $59.95 in December 2011 at $165.00 in January 2012? At first I thought it was a mistake, or a larger/different butterfly garden with more plants. Imagine my surprise & dissapointment to realize its the same package. That's an additional $106.00! How can you justify this?
On Jan 11, 2012, Bluestone Perennials responded with:
"On Jan 13, 2012 9:45 AM, Bluestone Perennials responded with:
Before you leave us, please consider watching our video showing the new larger size in direct comparison to our previous size. Our new pot holds a plant that is 2-3 times the size of the our previous 3-pak size. The environmental friendliness of the coir pot is a nice bonus, but the new larger size / larger plants are the real plus. We know things are tight, and we are continuing our deeply discounted specials, reward coupons, and early order promotions to help. The video link is above and it is also viewable on our home page http://www.bluestoneperennials.com We hope you will reconsider and stay."
|On Jan 10, 2012, awholenewworld Ambler, PA wrote:
It was so upsetting to see the new pricing. I have been an enthusiastic customer for many years. Goodbye Bluestone. You are no longer the value you have always been. Sniff
|On Dec 30, 2011, aglading Rochester, NY wrote:
Spring of 2010 I placed an order with Bluestone and was extremely pleased with the product. Of over 75 plants, all had nice sturdy root systems, and only one was lost due to predation.
On Dec 30, 2011, Bluestone Perennials responded with:
"On Jan 3, 2012 2:57 PM, Bluestone Perennials responded with:
Hello aglading, and thanks for letting us address your concerns. First let me apologize for the need to backorder from your spring order. Our standard policy is to grow more plants than we think we will need so that we can fill every order through to the end of the season, and not disappoint anyone, ever. Unfortunately, crop problems arise at any time from any direction, and even plants that are ordered early can bump into them. Mother Nature plays a large part in the equation and this year she certainly had her way with us. The long and the short of it is, we strive to do the best we possibly can, and then stand by our guarantee. Please let us know if your fall plants are not gorgeous next spring and we will reship fresh vigorous plants to you or issue a refund, at your discretion. I hope you will allow us this chance to rebuild your trust in us, as the new product line is very exciting!"
|On Dec 23, 2011, mikerotell Franklin Park, NJ wrote:
I've ordered from Bluestone in past when they sold in 3 paks and have always been pleased with my purchase. Bluestone filled a niche, strong young plants at reasonable prices. There were no other quality mail order nurseries that were offering the same quality and value. Sadly, Bluestone lost it's focus. The very thing that made them unique and great is no more. There is no dispute that their plants are still top notch but unfortunately there is no longer anything that sets them apart from other nurseries. Granted, going 'green' is nice, but do I really need to a pay a premium for the cadillac of biodegradable pots? Where is the value in that? Besides, bidegradable pots in one form or another have been around for years. This isn't exactly new technology. Do I need or even want larger plants? Well, to be honest, not really. I was perfectly happy with smaller plants, they were healthy, well rooted and sturdy. They offered an excellent value and within a year or two proved to be superior to other plants that I paid much more for. I won't go off the deep end and say that I will never order from Bluestone again, but what I can promise you is this- you will no longer be my first choice. Judging by the recent customer comments on this forum it seems as though I am not alone. Please reconsider your marketing tactics. I would hate to see you lose you Garden Watchdog Top 5 rating.
On Dec 23, 2011, Bluestone Perennials responded with:
"On Jan 3, 2012 3:14 PM, Bluestone Perennials responded with:
Thank you for your concern, mikerotell. We still strive to be your first choice for perennials. Our product is now larger with superior root growth compared to our previous 3-pak (wait til you see!) and pricing on the plants that were previously in 3-paks has, obviously and necessarily, gone up. Our goals in all of this were to offer a better plant at a competitive price while improving our impact on the environment. We have looked at options for years that would allow us to quit using huge quantities of plastic, and to get away from the packing peanuts. This new coir pot and its packing carrier fit the bill for both, and as a fringe benefit, is producing plants with fantastic growth and vigor. I hope you will stick with us and give this new product a try - I know you will be impressed!"
|On Dec 15, 2011, calstateworker Sacramento, CA wrote:
You know, as potential customers, we already have the ultimate defense against being overcharged. If the prices are rediculous, don't order anything. There, fixed it.
|On Dec 12, 2011, yukons_mom Boise, ID wrote:
Sorry Bluestone, maybe your prices are OK with some customers - but not with me. At a time when people are having a hard time buying food for their tables you have eliminated the 3 packs at reasonable prices and replaced them with single plants in single pots whose prices plus shipping are exceeding my comfort level.
On Dec 12, 2011, Bluestone Perennials responded with:
"On Jan 3, 2012 3:36 PM, Bluestone Perennials responded with:
Thank you for the honest feedback, yukons_mom. We would never want you to check neutral if you were not feeling neutral. We are truly sorry if you have left us as a customer, but please allow me to mention a few cost saving options. Keep an eye on our specials - often at 50% off - that change every week to 10 days. In addition, we allow you to "build" an order thru the season by adding on to the same order and saving on shipping costs. Our shipping rates are lower than our competitors; an additional help. We then send coupons with orders that can help lower the cost of future purchases. I hope these ideas will help to keep costs down for you and that you will still consider our plants for your garden."
|On Dec 11, 2011, ladybug61 Ocala, FL wrote:
I haven't placed an order with Bluestone Perennials yet but I have been reading many of the customer comments, and in particular the negative comments in reference to their large increase in prices on plants as stated on the Garden Watchdog site and it would seem to me that Bluestone's explanation for their increase in prices was a little lame stating that the newer type of pot costs more. However, since they no longer have to purchase the packaging peanuts used for shipping AND the various size plastic pots wouldn't that HELP to defray the cost of the newer pots? Their increases in prices does seem a little exorbitant. Just wondering!!
|On Dec 10, 2011, Gsdperson Miller Place, NY wrote:
It was with much anticipation that I received Bluestone Perennials latest catalog, and with great disbelief that I saw the outrageous price hikes. While I am supportive of biodegradable pots (local garden stores have had them for years), I don't believe this justifies tripling the price of common varieties of plants that, quite honestly can be easily (and now MUCH more cheaply) be obtained elsewhere. How can your company substantiate charging $165.00 for the SAME butterfly garden that was $59.95 two months ago? As a loyal customer who has purchased from Bluestone for quite a few years, and has frequently recommended the company to family and friends, I am disappointed that in light of today's economy, a decision like this would be made. I unfortunately will not be purchasing from Bluestone anymore.
|On Dec 9, 2011, jeh1856 Fombell, PA wrote:
I have been a repeat customer for years and have always been excited when the new catalog arrives. This year, the prices of the first two items I wanted had gone up an average of 64%. How dumb do they think I am? I threw the catalog away and will support my local nurseries in the future. Good bye Bluestone.
|On Nov 7, 2011, mspencer1818 Salt Lake City, UT wrote:
Posted on November 7, 2011, updated November 7, 2011
On November 7th, 2011, mspencer1818 added the following:
I wanted to add something more after thinking a bit. I read in several reviews where those of us who are giving the increased prices and change of focus a negative review were being taken to task for this. Instead, we are asked only to rate plant size, health, and customer service.
As I stated in my earlier review, I very seldom post negative reviews of companies. I do appreciate that prices need to rise from time to time, and I appreciate that companies need to make changes to adapt to maketplaces, etc. When I have received damaged or mislabled plants from Bluestone, I have always been happy to contact their customer service department, and have never made an online complaint my first choice for dealing with issues.
But this was no small or even moderate price hike, And, frankly, in my opinion, Bluestone abandoned many long time customers. This IS a customer service issue, although it is related to company philosophy rather than to replacements or plant guarantees. I do take posting a negative review seriously, and I DO stand behind this one.
On Nov 7, 2011, Bluestone Perennials responded with:
"On Nov 10, 2011 9:17 AM, Bluestone Perennials responded with:
Sorry to hear of your disappointment with our discontinuing our 3 pak line, and our pricing. It is a decision we did not reach lightly. Moving to an earth friendly product does cost more to produce. (There is a reason why everyone uses plastic!) We realize we are ahead of most nursery companies, but we feel strongly that removing all the plastic from our packages it is the right thing to do.
|On Oct 17, 2011, khoy Somerville, MA wrote:
Posted on September 13, 2011, updated October 17, 2011
On October 17th, 2011, khoy changed the rating from negative to neutral and added the following:
My plants finally arrived in 4 business days, and one was certainly worse for wear. There was dirt scattered around the package and one of the plants was ejected from its pot. The company is using eco-friendly coco pots, which is a nice gesture, but I think the pots dry out too quickly. One of my three plants flourished beautifully, but the other two never acclimated and died. I emailed the company, received a prompt response in two days, and received a refund soon after that. I did not have a good experience with this company but they handled the situation appropriately.
On Oct 17, 2011, Bluestone Perennials responded with:
"On Sep 14, 2011 3:55 PM, Bluestone Perennials responded with:
We can certainly appreciate your frustration, khoy. We as a company have never (in 38 years) had to deal with the level of disruption that Irene caused in the shipping stream. We chose to err on side of caution and not burden our storm-beleaguered customers or our shippers by sending a perishable product into a storm ravaged area. Unfortunately, there is no clearing house of information regarding areas that are closed to shipments so we took our best guess and held the shipments to most of the East coast. Who could possibly have predicted that the next week would bring 10" of rain and flooding to the same area? It was a nightmare. I have checked and your package was sent UPS Surepost, and is scheduled to arrive Friday per UPS. I apologize for the misrepresentation of the usual time in transit. Don't hesitate to call us if there is anything less than perfect about your plants when they arrive, since we want to make this right for you despite the numerous delays."
|On Oct 14, 2011, bottlegreen Saint Paul, MN wrote:
Two years ago I ordered 12 Lobelia 'Ruby Slippers' from Bluestone. The very small plants arrived in the fall, and only 6 survived. But those 6 were so lovely that I didn't complain and promptly ordered 3 more. These were specimens I wouldn't even have given away to anyone (limp, yellowish, fragile); they didn't come through the winter, and this time I did complain, choosing their offer of replacement instead of refund. They're obviously having trouble with this plant. I got a check for $12.50 (less than the cost of the plants) and a coupon. I remember when Bluestone sent you tiny but healthy and very cheap plants. Now they cost what you'd pay anywhere and are measly specimens, at least in my experience (the wedding phlox didn't survive either).
|On Sep 26, 2011, focusme2 Greenbrier, TN wrote:
I love this company and although the plants are small-- they are healthy and it is no deterent for me to reorder from them. I have received 4 or 5 orders from them. The plants are consistently healthy, they quickly grow and develop well, and they are nicely packaged. It's obvious that Bluestone takes pride in shipping healthy plants. (I did receive a note from Bluestone about their 'new packaging materials' and did notice the price increases in their fall catalog; however, the price increase is not a deterent to prevent me from ordering from this great company because I am aware of what great plants they ship).
|On Sep 16, 2011, coolnigh Gilmanton, NH wrote:
Posted on September 10, 2011, updated September 16, 2011
On September 16th, 2011, coolnigh changed the rating from neutral to positive and added the following:
All plants arrived 2 Day FedEx in perfect condition. no spills, no dry soil, not even wilted. Absolutely beautiful.
The coir containers make it SO easy to transplant.
I have nothing but positive things to say; will order again in a heartbeat. A++
|On Sep 14, 2011, Dogwood33 wrote:
The first time I ordered from Bluestone Perennials I was disappointed that the plants came unsecured in a box filled with white styrofoam peanuts. The plants had definitely suffered from their trip but the customer service was very good and they replaced the destroyed plants, the problem was that even some of these replacements suffered because the packing method had not changed. Now I am happy to fine that not only have they changed their packing methods but these must be the best packing methods in the industry. They now use biodegradable coco pots that you can plant directly into the ground (no waste), and each plant is packed separately and secured so the dirt isn't thrown around during transportation and the plants look hydrated and without damage.
|On Sep 10, 2011, klbolt Roswell, GA wrote:
My order arrived on time, healthy and complete with the exception of one backorder. The backorder did arrive on the exact date it was scheduled for and was in one of the new coconut pots, which I love. In spite of the severe drought in my region this year, my plants did well, and even thrived, especially the Boltonia Snowbank - this thing was not deterred by dog 'attention', drought, my neglect or an iffy location, and grew from one tiny sprig to a plant that actually looks bigger and better than the picture in the catalog. The biggest problem I have had with the plants I've ordered from Bluestone is their sheer health - they tend to grow so well and enthusiastically, I've had to divide and move several of them to give them more space, or give several of the divisions away to neighbors. I'm an extremely picky consumer, and I can't think of anything negative to say about this company.
|On Sep 9, 2011, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:
Posted on August 31, 2011, updated September 9, 2011
On September 9th, 2011, echinaceamaniac changed the rating from negative to positive and added the following:
This company has such wonderful customer service. They have gone out of their way to help me with my problem order. I really believe they deserve our patience until they get their new shipping system corrected. The new pots have great potential. The Clematis that came is doing really well.
No other company stands by their plants so much. I'm impressed with their friendly staff!
On Sep 9, 2011, Bluestone Perennials responded with:
"On Sep 9, 2011 12:42 PM, Bluestone Perennials responded with:
We are so sorry to hear your order was incorrect. We are working the bugs out of an entirely new shipping procedure, and there are have been some bumps in the road. I hope you have or will contact us directly as we won't rest until you are satisfied. We have hopefully fixed the problem of plants going out too dry, so I hope you will allow us to reship. A refund is also available to you, but I hope you will give us a second chance to get it right."
|On Sep 3, 2011, Mogirl Atchison, KS wrote:
Just received th Heuchera I ordered and was thoroughly disappointed. Their new packing was used and my plant roots were all dried up in fact it fell out of that "pot" and I had dusty dry dirt all over my floor. Unhappy,may not order again.
On Sep 3, 2011, Bluestone Perennials responded with:
"On Sep 8, 2011 3:37 PM, Bluestone Perennials responded with:
Please be in touch with our office as your plants are guaranteed and we can reship or refund as you see fit. We have made some 'tweaks' to our packaging and what you experienced should not happen again."