Comments regarding Bluestone PerennialsClick here to return to Bluestone Perennials's listing.
|On Dec 15, 2011, calstateworker Sacramento, CA wrote:
You know, as potential customers, we already have the ultimate defense against being overcharged. If the prices are rediculous, don't order anything. There, fixed it.
|On Dec 12, 2011, yukons_mom Boise, ID wrote:
Sorry Bluestone, maybe your prices are OK with some customers - but not with me. At a time when people are having a hard time buying food for their tables you have eliminated the 3 packs at reasonable prices and replaced them with single plants in single pots whose prices plus shipping are exceeding my comfort level.
On Dec 12, 2011, Bluestone Perennials responded with:
"On Jan 3, 2012 3:36 PM, Bluestone Perennials responded with:
Thank you for the honest feedback, yukons_mom. We would never want you to check neutral if you were not feeling neutral. We are truly sorry if you have left us as a customer, but please allow me to mention a few cost saving options. Keep an eye on our specials - often at 50% off - that change every week to 10 days. In addition, we allow you to "build" an order thru the season by adding on to the same order and saving on shipping costs. Our shipping rates are lower than our competitors; an additional help. We then send coupons with orders that can help lower the cost of future purchases. I hope these ideas will help to keep costs down for you and that you will still consider our plants for your garden."
|On Dec 11, 2011, ladybug61 Ocala, FL wrote:
I haven't placed an order with Bluestone Perennials yet but I have been reading many of the customer comments, and in particular the negative comments in reference to their large increase in prices on plants as stated on the Garden Watchdog site and it would seem to me that Bluestone's explanation for their increase in prices was a little lame stating that the newer type of pot costs more. However, since they no longer have to purchase the packaging peanuts used for shipping AND the various size plastic pots wouldn't that HELP to defray the cost of the newer pots? Their increases in prices does seem a little exorbitant. Just wondering!!
|On Dec 10, 2011, Gsdperson Miller Place, NY wrote:
It was with much anticipation that I received Bluestone Perennials latest catalog, and with great disbelief that I saw the outrageous price hikes. While I am supportive of biodegradable pots (local garden stores have had them for years), I don't believe this justifies tripling the price of common varieties of plants that, quite honestly can be easily (and now MUCH more cheaply) be obtained elsewhere. How can your company substantiate charging $165.00 for the SAME butterfly garden that was $59.95 two months ago? As a loyal customer who has purchased from Bluestone for quite a few years, and has frequently recommended the company to family and friends, I am disappointed that in light of today's economy, a decision like this would be made. I unfortunately will not be purchasing from Bluestone anymore.
|On Dec 9, 2011, jeh1856 Fombell, PA wrote:
I have been a repeat customer for years and have always been excited when the new catalog arrives. This year, the prices of the first two items I wanted had gone up an average of 64%. How dumb do they think I am? I threw the catalog away and will support my local nurseries in the future. Good bye Bluestone.
|On Nov 7, 2011, mspencer1818 Salt Lake City, UT wrote:
Posted on November 7, 2011, updated November 7, 2011
On November 7th, 2011, mspencer1818 added the following:
I wanted to add something more after thinking a bit. I read in several reviews where those of us who are giving the increased prices and change of focus a negative review were being taken to task for this. Instead, we are asked only to rate plant size, health, and customer service.
As I stated in my earlier review, I very seldom post negative reviews of companies. I do appreciate that prices need to rise from time to time, and I appreciate that companies need to make changes to adapt to maketplaces, etc. When I have received damaged or mislabled plants from Bluestone, I have always been happy to contact their customer service department, and have never made an online complaint my first choice for dealing with issues.
But this was no small or even moderate price hike, And, frankly, in my opinion, Bluestone abandoned many long time customers. This IS a customer service issue, although it is related to company philosophy rather than to replacements or plant guarantees. I do take posting a negative review seriously, and I DO stand behind this one.
On Nov 7, 2011, Bluestone Perennials responded with:
"On Nov 10, 2011 9:17 AM, Bluestone Perennials responded with:
Sorry to hear of your disappointment with our discontinuing our 3 pak line, and our pricing. It is a decision we did not reach lightly. Moving to an earth friendly product does cost more to produce. (There is a reason why everyone uses plastic!) We realize we are ahead of most nursery companies, but we feel strongly that removing all the plastic from our packages it is the right thing to do.
|On Oct 17, 2011, khoy Somerville, MA wrote:
Posted on September 13, 2011, updated October 17, 2011
On October 17th, 2011, khoy changed the rating from negative to neutral and added the following:
My plants finally arrived in 4 business days, and one was certainly worse for wear. There was dirt scattered around the package and one of the plants was ejected from its pot. The company is using eco-friendly coco pots, which is a nice gesture, but I think the pots dry out too quickly. One of my three plants flourished beautifully, but the other two never acclimated and died. I emailed the company, received a prompt response in two days, and received a refund soon after that. I did not have a good experience with this company but they handled the situation appropriately.
On Oct 17, 2011, Bluestone Perennials responded with:
"On Sep 14, 2011 3:55 PM, Bluestone Perennials responded with:
We can certainly appreciate your frustration, khoy. We as a company have never (in 38 years) had to deal with the level of disruption that Irene caused in the shipping stream. We chose to err on side of caution and not burden our storm-beleaguered customers or our shippers by sending a perishable product into a storm ravaged area. Unfortunately, there is no clearing house of information regarding areas that are closed to shipments so we took our best guess and held the shipments to most of the East coast. Who could possibly have predicted that the next week would bring 10" of rain and flooding to the same area? It was a nightmare. I have checked and your package was sent UPS Surepost, and is scheduled to arrive Friday per UPS. I apologize for the misrepresentation of the usual time in transit. Don't hesitate to call us if there is anything less than perfect about your plants when they arrive, since we want to make this right for you despite the numerous delays."
|On Oct 14, 2011, bottlegreen Saint Paul, MN wrote:
Two years ago I ordered 12 Lobelia 'Ruby Slippers' from Bluestone. The very small plants arrived in the fall, and only 6 survived. But those 6 were so lovely that I didn't complain and promptly ordered 3 more. These were specimens I wouldn't even have given away to anyone (limp, yellowish, fragile); they didn't come through the winter, and this time I did complain, choosing their offer of replacement instead of refund. They're obviously having trouble with this plant. I got a check for $12.50 (less than the cost of the plants) and a coupon. I remember when Bluestone sent you tiny but healthy and very cheap plants. Now they cost what you'd pay anywhere and are measly specimens, at least in my experience (the wedding phlox didn't survive either).
|On Sep 26, 2011, focusme2 Greenbrier, TN wrote:
I love this company and although the plants are small-- they are healthy and it is no deterent for me to reorder from them. I have received 4 or 5 orders from them. The plants are consistently healthy, they quickly grow and develop well, and they are nicely packaged. It's obvious that Bluestone takes pride in shipping healthy plants. (I did receive a note from Bluestone about their 'new packaging materials' and did notice the price increases in their fall catalog; however, the price increase is not a deterent to prevent me from ordering from this great company because I am aware of what great plants they ship).
|On Sep 16, 2011, coolnigh Gilmanton, NH wrote:
Posted on September 10, 2011, updated September 16, 2011
On September 16th, 2011, coolnigh changed the rating from neutral to positive and added the following:
All plants arrived 2 Day FedEx in perfect condition. no spills, no dry soil, not even wilted. Absolutely beautiful.
The coir containers make it SO easy to transplant.
I have nothing but positive things to say; will order again in a heartbeat. A++
|On Sep 14, 2011, Dogwood33 wrote:
The first time I ordered from Bluestone Perennials I was disappointed that the plants came unsecured in a box filled with white styrofoam peanuts. The plants had definitely suffered from their trip but the customer service was very good and they replaced the destroyed plants, the problem was that even some of these replacements suffered because the packing method had not changed. Now I am happy to fine that not only have they changed their packing methods but these must be the best packing methods in the industry. They now use biodegradable coco pots that you can plant directly into the ground (no waste), and each plant is packed separately and secured so the dirt isn't thrown around during transportation and the plants look hydrated and without damage.
|On Sep 10, 2011, klbolt Roswell, GA wrote:
My order arrived on time, healthy and complete with the exception of one backorder. The backorder did arrive on the exact date it was scheduled for and was in one of the new coconut pots, which I love. In spite of the severe drought in my region this year, my plants did well, and even thrived, especially the Boltonia Snowbank - this thing was not deterred by dog 'attention', drought, my neglect or an iffy location, and grew from one tiny sprig to a plant that actually looks bigger and better than the picture in the catalog. The biggest problem I have had with the plants I've ordered from Bluestone is their sheer health - they tend to grow so well and enthusiastically, I've had to divide and move several of them to give them more space, or give several of the divisions away to neighbors. I'm an extremely picky consumer, and I can't think of anything negative to say about this company.
|On Sep 9, 2011, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:
Posted on August 31, 2011, updated September 9, 2011
On September 9th, 2011, echinaceamaniac changed the rating from negative to positive and added the following:
This company has such wonderful customer service. They have gone out of their way to help me with my problem order. I really believe they deserve our patience until they get their new shipping system corrected. The new pots have great potential. The Clematis that came is doing really well.
No other company stands by their plants so much. I'm impressed with their friendly staff!
On Sep 9, 2011, Bluestone Perennials responded with:
"On Sep 9, 2011 12:42 PM, Bluestone Perennials responded with:
We are so sorry to hear your order was incorrect. We are working the bugs out of an entirely new shipping procedure, and there are have been some bumps in the road. I hope you have or will contact us directly as we won't rest until you are satisfied. We have hopefully fixed the problem of plants going out too dry, so I hope you will allow us to reship. A refund is also available to you, but I hope you will give us a second chance to get it right."
|On Sep 3, 2011, Mogirl Atchison, KS wrote:
Just received th Heuchera I ordered and was thoroughly disappointed. Their new packing was used and my plant roots were all dried up in fact it fell out of that "pot" and I had dusty dry dirt all over my floor. Unhappy,may not order again.
On Sep 3, 2011, Bluestone Perennials responded with:
"On Sep 8, 2011 3:37 PM, Bluestone Perennials responded with:
Please be in touch with our office as your plants are guaranteed and we can reship or refund as you see fit. We have made some 'tweaks' to our packaging and what you experienced should not happen again."
|On Aug 26, 2011, mrsrudy Wappingers Falls, NY wrote:
I have been ordering plants from Bluestone for a few years now. I appreciated the low prices of the 3-packs and have had much success with their plants. I was dismayed to see the price hikes this fall, like others were, but I just received a shipment of 3 Ceratostigma in the new coco pots, which was from a backorder from last spring. The plants are very nice - big and healthy looking. I was unsure if they were going to charge me the new prices since this was a backorder from spring when the prices were lower and the plants were smaller. But they sent the bigger plants in the new pots and only charged me the spring prices. They are a good, reliable, responsive company. Although I probably won't order as many plants as I have in the past due to the higher prices, I will certainly still continue to order from them.
|On Aug 18, 2011, beblue3333 Madison, WI wrote:
Posted on May 20, 2005, updated August 18, 2011
On July 12th, 2005, beblue3333 added the following:
This is a great company that offers a wide range of perennials and shrubs.
They are however small but for the price I can wait. Most perennials do great the 2nd year anyways. You can also get quite a bit of a deal with their specials and closeouts. I have always received live and healthy plants from them and most are doing great.
Their shrubs are small though, so if u can't wait for these, i'd get gallon ones from elsewhere.
Will definitely order from them again and again.
On August 18th, 2011, beblue3333 changed the rating from positive to neutral and added the following:
I have been ordering from them for a number of years now. And I, like others on here, am shocked by the new prices for the Fall catalogue! This can’t just be from the new eco pots. (I think it’s great that they switched to this). I can’t no longer afford to order from them much anymore. Some of the items cost even more than the local nurseries here! Really too bad!
|On Aug 16, 2011, bookreader451 Troy, NY (Zone 5b) wrote:
Posted on May 7, 2009, updated August 16, 2011
On August 16th, 2011, bookreader451 changed the rating from positive to neutral and added the following:
I have been ordering from Bluestone consistantly for the last few years and I too was shocked at the price increase. I am disappointed because I was always able to find a great selection at a reasonable price.
|On Aug 15, 2011, mudbugs56 Monessen, PA (Zone 6a) wrote:
Posted on May 23, 2008, updated August 15, 2011
On August 15th, 2011, mudbugs56 changed the rating from positive to neutral and added the following:
After several orders with Bluestone over the years that I was mostly satisfied with, I must express my disappointment with the changes they have made. I had already planned a fall order, but now that the catalogue has arrived I am dismayed at the astronomical price increases. I can no longer afford to order from Bluestone Perennials; my money will go a lot further elsewhere.
|On Aug 15, 2011, dixiedumplin Riceville, TN wrote:
I have always been so pleased that I could buy healthy (but small) plants that fit into my budget. I was very content to wait for the small plants to take off and make beautiful large plants. No more! If I had the money to shop at Bluestone I might as well go to my local nursery and not have to wait for plants to be shipped. I'm sorry that Bluestone ignored those of us on small budgets and fixed income.
|On Aug 13, 2011, kmast Castro Valley, CA wrote:
POSITIVE: I too, have been a very satisfied customer of Bluestone Perennials for many years. Plants are very healthy, and the customer service I have experienced has been very positive. I usually spend $100-200 every year, at least. I enjoyed participating in their recycle program. Was very happy to have heard that they would be going to coco pots this year.
|On Aug 13, 2011, frk040 East Northport, NY wrote:
Been buying from these folks for over 20 years - never a problem with plants and very affordable. Not any more : add my name to the people upset with the huge (make that HUGE) price increase for individual plants. Last fall, I purchased the Shade Garden for $119 - this year it's $295!!
|On Aug 12, 2011, kofi19 Boise, ID wrote:
Posted on October 17, 2006, updated August 12, 2011
On August 12th, 2011, kofi19 changed the rating from positive to negative and added the following:
Yikes! The price increase is huge- and I will not be able to order from Bluestone this fall - and very sorry to say that since they have been so great in the past. The new rating is based entirely on price- not service or quality.
|On Aug 12, 2011, mariah222w Newcastle, CA wrote:
This company needs to go from the Top 5 to the -5 category for the biggest unrealistic price increases ever!!!! Check out the differences between the Spring and Fall catalogues! Price for the Drought Tolerant Garden in Spring was $159.95...and now folks, don't drop off your chairs, but it is a whopping $445.00. I thought it was printed incorrectly...but no...that's what it really is! ....they say it's because they are providing new pots....I say...leave things well enough alone and provide decent prices that the majority of people can afford!! I am very sorry to say...that's the end of it for me with this company...I will look elsewhere and will urge other customers to do the same.
|On Aug 9, 2011, okmbecker Warsaw, VA wrote:
I have previously and recently ordered from Bluestone and have had a very positive experience. However, I recieved by Fall Catalog yesterday and they have DRAMATICALLY increased thier prices, and eliminated the popular "3 for x$" feature. Part of the Bluestone appeal was the wonderful value, now they want you to pay half (or more) of the "3 for" price for one plant.
|On Jul 26, 2011, shine389 Pittsburgh, PA (Zone 6a) wrote:
I have been a customer of Bluestone for many years...over 20 years. I couldn't say enough good things about them.
On Jul 26, 2011, Bluestone Perennials responded with:
"On Jul 27, 2011 2:37 PM, Bluestone Perennials responded with:
Gloria - thank you for your heartfelt comments and concerns. It sounds as if everything that could go wrong with your order, did. We will of course make the situation right with you (via separate correspondence). We appreciate the chance to salvage our reputation with you and we thank you for your years of support. Look for our more detailed email shortly."
|On Jul 26, 2011, Yelena Roscoe, NY wrote:
I ordered several plants late this spring - all arrived in good shape; although they seemed small, every single one of them is doing very well. I will continue to be their customer!!
|On Jul 25, 2011, phdler Homer, NY wrote:
Posted on May 18, 2007, updated July 25, 2011
On June 20th, 2009, phdler added the following:
This year's order arrived with nice sized gorgeous healthy looking plants. Better than last year's. I'll be shopping at Bluestone again.
On July 25th, 2011, phdler added the following:
I have ordered from Bluestone again the last two years and have been very happy with their pricing, quality and service. Plants from them have been thriving. I still find their website much easier to use than their printed catalog, which is still confusing to use.
Don't know about the future though, as they no longer offer their "threefers" and, although I applaud their potting and packaging changes, I just wish they had kept the same sizes and prices as their prices are no longer among the best and have gotten quite a bit pricier.
|On Jul 22, 2011, Kimcoco33 Milwaukee, WI (Zone 5b) wrote:
One of the first mail order companies I've used for plants. Love, love, love their catalog. Wealth of information, especially for newbie gardeners.
|On Jun 29, 2011, kypat99 Moline, IL wrote:
My first order from this company. Plants were healthy but small. I am excited that they will be shipping in the coco pots, and will order again in the fall.
|On Jun 28, 2011, SheilaMcDevitt Pittsburgh, PA wrote:
Bluestone has, for many years, been my go to mail order plant source but I am so sad to see that they are changing their inventory to larger, more highly priced plants. They will be sent in coco fiber pots which is nice but I have always liked that most plants came as a quantity of 3 very small healthy plants very reasonably priced which, once planted, quickly adapted to their new environment. Their service has always been, and I assume will continue to be wonderful but there are a handful of great nurseries carrying a large variety of healthy plants in 4 in pots within 10 miles of my home. Their prices are 1/2 the new prices being charged at Bluestone. I will, however, continue to use Bluestone for shrubs, bulbs and harder to find perennials and hope they never go to 1 gallon pots for their shrubs.
|On Jun 27, 2011, Buddy44 Eagle Rock, VA wrote:
Posted on April 22, 2005, updated June 27, 2011
On April 20th, 2009, Buddy44 added the following:
My order has arrived. The plants are very healthy and of good size. As always, the service is the best.
On June 27th, 2011, Buddy44 added the following:
Another good season with the plants from Bluestone.
|On Jun 26, 2011, gardadore Saylorsburg, PA (Zone 6a) wrote:
Posted on May 4, 2005, updated June 26, 2011
On April 28th, 2006, gardadore added the following:
This is my fourth year ordering from Bluestone. Any concerns I might have had about their standards dropping as they continue to grow vanished when the order arrived yesterday. The plants arrived bigger and better than ever before. I ordered early and used the coupons so feel that they still offer a good deal even if the deals aren't as good as when they offered the third plant free. However costs are going up in all industries so it makes sense that plant growers have to increase their prices or cut back on previous great deals. As long as the quality remains the same or improves I am satisfied.
I was sorry to read that a couple of customers received poorly packaged, dried out or very small plants. I must admit that has never been my experience with this company. While it is true that there are other reliable companies which send larger plants I find that I am usually paying a good deal more. With Bluestone I expect to wait longer for the plants to catch up but the price is therefore lower. At least I can depend on getting healthy plants and that is what I have always received.
On June 6th, 2009, gardadore added the following:
I see I have not updated my comments for the last two years. I placed orders in 2007 and 2008 as well and was very satisfied. This year, for the first time, I took advantage of the 50% sale. The plants arrived today and were among the strongest and healthiest I have ever received from this company. Thank you, Bluestone, for continuing to maintain such high standards and offering your wonderful 50% deal in these demanding economic times. This old customer really appreciates it!!
On June 26th, 2011, gardadore added the following:
Again I took advantage of the 50% sale (9th year ordering from them) and was well pleased with the plants I received. All were healthy and are doing well. Plants I received last year 2010 were also excellent quality. Happy to hear they will be changing to coir pots.
|On Jun 26, 2011, Hemhostaholic Scranton, PA (Zone 5b) wrote:
Posted on May 26, 2011, updated June 26, 2011
On June 26th, 2011, Hemhostaholic changed the rating from negative to neutral and added the following:
I hate to leave a negative comment, so I'm updating this review from negative to neutral. My significant other called, spoke to someone in customer service, and they immediately put him on the phone with the manager of customer service, they refunded the whole lot/cost to his CC. A complete refund! I was not even bothering to call, as it was his CC that was charged. I thought that BP would have refunded just the plants I was not happy with, not the entire order. So, again, in my dealings with this company, their customer service is second to none!
I was informed by a few members on the NE Forum that have ordered from BP, that my plants should bounce back, they there's always had. I went down to my SO's Mothers house, and checked on the plants. About 1/2 of them look like they will make it, about a 1/4 of them are down to the ground, with no visible signs of growth, and the other 1/4 of them are not just going strong, but are flowering and look about what you would expect from a trade gallon nursery pot from a local nursery! I believe the reason for 1/4 of the plants being gone was poor plant material + a rabbit population that is crazy. I'm not down there every day to see what gets mowed down by the furry things, but I have seen the outcomes.
On Jun 26, 2011, Bluestone Perennials responded with:
"On May 26, 2011 2:52 PM, Bluestone Perennials responded with:
We're just as disappointed as you are. Please contact us directly for a full refund. We hope you'll give us a chance to salvage our reputation with you sometime in the future, and certainly understand your frustration. Gardening is supposed to be fun.
|On Jun 25, 2011, go_cats Wilmette, IL wrote:
Posted on September 22, 2007, updated June 25, 2011
On May 15th, 2008, go_cats added the following:
I placed an order for perennials in February, with delivery scheduled for early May. They arrived right on time, and a number of the plants (salvia and viola) had blooms. After planting, they've continued blooming, despite the coolish (actually, downright awful) weather we've had. Though a few of the plants I ordered last year for late summer/fall planting didn't make it through the winter, they had a better survival rate than the 1-gallon garden center plants that I set at the same time.
On June 4th, 2009, go_cats added the following:
I took advantage of Bluestone's half-off sale to fill in some bare spots. The plants were shipped promptly, and a couple of the plants were a little mashed up from shipping. Most are thriving (new foliar growth and even some flower buds three days after planting), but even the slightly damaged ones are sending up new growth. Top quality plants for a great price.
On June 25th, 2011, go_cats added the following:
We're moving some things around, and will have a bare patch. Naturally, I went to Bluestone to find plants to fill in. They revised their website and raised prices about 30%. Still, they have excellent plants. I'll have to wait for next May's sale, I guess!
|On Jun 20, 2011, sdube60 Charlton, MA wrote:
Posted on May 12, 2010, updated June 20, 2011
On June 20th, 2011, sdube60 added the following:
I have ordered for several years from Bluestone Perennials and have always been very pleased with my order. This year's order shipped during a heat wave and one set of plants arrived in very poor condition. It seemed like they had been overlooked when the order was watered prior to shipping. I called customer service immediately and spoke with a pleasant woman who asked if I would prefer a replacement or refund. I chose a replacement and the new, beautifully healthy plants arrived within three days. I have never been disappointed in the selection, quality or service from this company and the staff is extremely pleasant and helpful.
|On Jun 10, 2011, LeeAnne151 Portland, OR wrote:
Posted on June 10, 2011, updated June 10, 2011
On June 10th, 2011, LeeAnne151 added the following:
Oops, it was Little Honey not Little Lamb hydrangea.
|On Jun 4, 2011, gdionelli Huntington, WV (Zone 6a) wrote:
It's been several years since I ordered from Bluestone. I decided to place an order because of their ongoing sale. I was a little concerned when I received a ship notice that said the plants had been shipped on Friday - and it was predicted to be a really hot weekend. I pictured the plants sitting in hot trucks all weekend.
|On Jun 2, 2011, fiwit Lebanon, GA wrote:
I've shopped with BP for several years, and never had a problem until now. I'm posting a negative revew here because my emails to BP are not being answered in a timely fashion, and they owe me money.
On Jun 2, 2011, Bluestone Perennials responded with:
"On Jun 2, 2011 9:34 AM, Bluestone Perennials responded with:
Our apologies for the delay in the processing of your credit. We submitted the credit on the day you requested it, but thanks to your input, we have discovered a handful of credits that were "stuck" with our new credit card processing company. These are now "un-stuck" and you should see the money for your credit in the next 2-3 days (normal processing time on their end - and it is worth noting that that is a standard time frame with any processor). You may be able to see it being processed if you view your credit card account online as early as today. Again, our apologies.
|On May 31, 2011, linette2001 Gainesville, FL (Zone 8b) wrote:
Received my plants quickly. All plants are healthy with good root systems. Would definitely order from them again.