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Comments regarding Bluestone Perennials

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1077 positives
97 neutrals
77 negatives


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Positive gdionelli
(29 reviews)
On Jun 4, 2011, gdionelli Huntington, WV (Zone 6a) wrote:

It's been several years since I ordered from Bluestone. I decided to place an order because of their ongoing sale. I was a little concerned when I received a ship notice that said the plants had been shipped on Friday - and it was predicted to be a really hot weekend. I pictured the plants sitting in hot trucks all weekend.

But not to worry! They arrived vie FedEx on Saturday. In beautiful shape. A few plants were back-ordered till August - I don't think I can complain about that, since they were sale purchases.

Yes, they were packed in styrofoam peanuts - lots of them. The plants were in great condition because of that. I always recycle peanuts anyway, so I'm not too concerned, and I know that Bluestone is working on the problem of finding better packing materials for the environment.

I was impressed by the speed of delivery, and by the quality of the plants, for sale plants. Thanks, Bluestone!

Negative fiwit
(3 reviews)
On Jun 2, 2011, fiwit Lebanon, GA wrote:

I've shopped with BP for several years, and never had a problem until now. I'm posting a negative revew here because my emails to BP are not being answered in a timely fashion, and they owe me money.

On Saturday May 14, I ordered several plants from them, and used the free shipping coupon that I had from sending back previous packing material. My credit card was not charged until May 18, and the plants were shipped the same day, arriving on Sat May 21.

My purpose in placing the order on a Saturday was so the order would process on Monday and hopefully ship the same day, arriving by Wed, before our streak of cool weather turned hot again. Their delay in shipping meant my plants traveled via USPS trucks in 90F weather to my house. Of the 7 plants I ordered, 4 arrived half-dead and another has died since arrival, despite my precautions.

I had to email them twice to get a response on my refund request. I was told by Pat at BP that she would refund the agastache and the liatris. That was May 24. It's now June 2 and no refund has appeared, and my reminder email of May 27 is still unanswered. If Pat said on May 24 she would refund the $$, why was the refund not processed the same day? That makes no sense to me.

This is not normal behavior for Bluestone Perennials, and I am deeply disappointed that they are not living up to their usual high standards. Maybe seeing this review will wake them up.

On Jun 2, 2011, Bluestone Perennials responded with:

"On Jun 2, 2011 9:34 AM, Bluestone Perennials responded with:

Our apologies for the delay in the processing of your credit. We submitted the credit on the day you requested it, but thanks to your input, we have discovered a handful of credits that were "stuck" with our new credit card processing company. These are now "un-stuck" and you should see the money for your credit in the next 2-3 days (normal processing time on their end - and it is worth noting that that is a standard time frame with any processor). You may be able to see it being processed if you view your credit card account online as early as today. Again, our apologies.

Regarding your first shipment - our shipping time online acknowledges that your plants will reach you within 2 weeks of receipt of your order. However, if you (or anyone) would like to request a specific shipping day, there is a place to enter that in our checkout sequence, and we will honor it. "

Positive linette2001
(22 reviews)
On May 31, 2011, linette2001 Gainesville, FL (Zone 8b) wrote:

Received my plants quickly. All plants are healthy with good root systems. Would definitely order from them again.

Positive Shelly221
(13 reviews)
On May 29, 2011, Shelly221 Denver, CO (Zone 5b) wrote:

I am very pleased with what I received. The plants were a great size for the right price. I will be ordering from them again.

Positive sunsign5
(21 reviews)
On May 25, 2011, sunsign5 Ipswich, MA wrote:

Received 3 beautiful healthy large plants. Quick shipping with shipping notice sent by email. Very impressed! Would buy again from them without any hesitation at all.

Positive cabarnes
(4 reviews)
On May 23, 2011, cabarnes Westfield, NJ wrote:

I've ordered from them many, many times and have never been disappointed. I do think their 3 plants really equal one plant, but the price is reasonable enough that I just plant all 3 together as one plant. Great customer service. They always replace the plants if there is an issue, unlike another garden source who will argue with you that the plant will survive and even after it dies, will not replace it. Their specials are unbeatable. Great selection and price.

Positive ebsgirl04
(2 reviews)
On May 23, 2011, ebsgirl04 Gallatin, TN (Zone 7a) wrote:

I ordered many plants from Bluestone last year. The plants were of great quality, and most survived the flooding we got in our area last May. The growers at Bluestone replaced the plants that did not survive, even though I, or mother nature, were responsible for their demise.
I highly recommend them to everyone I know.

Positive ATekk
(2 reviews)
On May 23, 2011, ATekk Morristown, NJ wrote:

This was my first time ordering from Bluestone, and for that matter any mail order nursery.

I just started gardening so buying items from the local nurseries or big box stores was convenient however variety is almost always very poor and it is difficult to sometimes tell exactly what your buying and how it will look when fully grown (at least for a newbie like myself). I LOVED how easy it was to not only find plants that met my garden environment but also how they provide you with all the needed information on the plant including best care practices. This is ideal for someone like myself to be able to print out and keep for future reference.

Their specials were great and I feel I was able to get a wide variety for a very fair price. After my order was already placed, but before shipment, I noticed that new plants were added to the specials so I called the 800 number and the rep was very helpful in adding some new plants on special to my order that was about to ship that day!

Plants arrived in overall great condition except for one poor guy who just didn't seem to handle the moisture in the box too well. After a few days of letting them sit in the shade with some water I wasn't sure if they were going to recover so a short email to customer support and they are sending me out replacements this week.

This was my first and definitely not last time shopping with Bluestone. Their quality of plants and amazing no hassle customer support are alone enough to keep me from even checking out other places.

Thank you Bluestone! More companies should follow your business model.

Positive angelfromheaven
(1 review)
On May 23, 2011, angelfromheaven Saint Paul, MN wrote:

Received plants and shrubs today, I couldn 't be happier. They were packed well and were still very healthy five days after the shipping date. Please note that I wasn't home at the time of the attempted first delivery on a Saturday and had to wait until Monday to pick the plants up from the post office. I was worried about what their condition would be sitting there over the weekend, but they were fine. They do use packing peanuts, which work much better then the air bags that I normally receive with my plant orders. If their use concerns you, they do have a recycling program for the peanuts. The box was clearly marked as containing live plants so that care would be given to them by the USPS. One of the shrubs that they sent was smaller then I had ordered, and they credited my account for $4.00 at the time of shipment. They also included fertilizer tablets for each of my shrubs at no extra cost. I am always nervous when ordering plants online, because of previous negative experiences. My experience with Bluestone Perennials was nothing but positive and I certainly will be ordering from them again.

Positive laraMO
(1 review)
On May 22, 2011, laraMO Bolivar, MO wrote:

I love Bluestone Perennials! They are the only mail-order company I have purchased from for my garden, and I am so satisfied, I think I will keep it that way. Their prices are great, and their catalog and website are attractive, stream-lined, and easy to maneuver. Over the past year and a half, I have ordered foxglove, bluebell, bleeding heart, lobelia, lamium, ajuga, hosta, cranesbill geranium, heuchera, and spirea from them, and all of the plants are doing great. I am a beginner gardener trying to build up my perennial base, and they are a great place to start! Thank you, Bluestone.

Positive Grandmasooz
(2 reviews)
On May 21, 2011, Grandmasooz Florence, KY wrote:

I ordered 3 HEUCHERA Ginger Ale on May 17th and received them on May 20th. They are much bigger than I expected, very healthy looking and packed in a way that not one stem was broken.

As an added bonus - I saved the packing "peanuts" to use as filler for some potted plants.

Positive markshelly
(2 reviews)
On May 19, 2011, markshelly Tipton, IN wrote:

Ordered five purple emperor butterfly bushes on a Friday and they arrived Tuesday. Great plants and service, will definitely be ordering from them again in the future.

Neutral idanou
(9 reviews)
On May 17, 2011, idanou Provincetown, MA (Zone 7a) wrote:

Posted on October 27, 2010, updated May 18, 2011
I was looking for a particular Simple Pleasures tulip mix and that's what led me to Bluestone. I ended up adding a couple of other things to the order (some Muscari and an Echinacea). Everything came very fast, and was in decent condition (couple of the bulbs were mildewy but no biggie). I'll have to wait and see how their product performs, but what made me choose "neutral" is that when I looked at the total of my fall order (used three companies this season) I did feel the product was overpriced for what I got. I'll have to see how the bulbs and the perennial perform. Will update if necessary.

On May 17th, 2011, idanou added the following:

I remain neutral to this company. The Echinacea didn't sprout and they sent me a replacement which is doing fine. And I think that's very nice of them. The tulip mix and the muscari have done very well as one would expect from a Simple Pleasures product.

I want to make it clear that I think mail order perennials is just not my thing. Again, when you factor in the cost plus shipping and the size of plant you are getting (small so they take awhile to settle and grow), it's just not worth it to me. Nursery stock from my local nursery comes in much larger sizes for not a whole lot more.

So if you want to do mail order perennials, then I can tell you Bluestone have great and speedy service. But I'd check your local nursery for more immediate gratification for a few dollars more.
On May 17, 2011, Bluestone Perennials responded with:

"On Nov 2, 2010 11:16 AM, Bluestone Perennials responded with:

Please don't hesitate to let us know if you have any problems, and I will pass along your feedback."

Positive PinetopPlanter
(24 reviews)
On May 16, 2011, PinetopPlanter Auburn Four Corners, PA (Zone 5a) wrote:

Just a small order this year - three 'Peaches and Dreams' hollyhock plants. They arrived at the perfect time, looking great. No issues whatsoever.

Positive lscott4413
(5 reviews)
On May 15, 2011, lscott4413 Port Angeles, WA wrote:

Ordered 5 Exbury type Azaleas for $9.95 or 8.95 each. They arrived a day early in excellant shape, well branched to about a foot high and fully leafed - not a bit of damage. All this for under $10 each!! Plus they had info about their search for green packing materials and an offer to take back the box they were shipped in with the packing material and credit the entire shipping cost of the next order.

Positive rkwright85
(4 reviews)
On May 14, 2011, rkwright85 Horton, MI (Zone 5b) wrote:

Ordered from them earlier this Spring and very happy with the plants I received. They have a good selection and I'm sure I will be ordering from them again.

Positive ycn4chin
(36 reviews)
On May 13, 2011, ycn4chin Dickson, TN wrote:

Bluestone has a great selection of perennials. My plants arrived in perfect condition, and are growing as expected.

Positive mossbound
(3 reviews)
On May 12, 2011, mossbound Annapolis, MD wrote:

This is the first time I've ordered from Bluestone but it won't be the last. My plants were well packed and healthy and I appreciated the planting & gardening info & the coupons for future purchases. The plants have been in the ground for 2-3 weeks now & are doing well. The rudbeckia are small but doing nicely, the clematis has at least doubled in size & has new side shoots, the coreopsis is budding. I had thrown out the peanuts BEFORE I read the recycling info but appreciate the effort on their part & glad to read they're going "greener" this fall. Great service.

Positive myescape
(1 review)
On May 8, 2011, myescape Plainfield, IL (Zone 5a) wrote:

Just received my Bluestone Perennial Border collection of plants via FedEx on Friday, 5/6. Very good follow-up from the company - I received an email notice on Thursday 5/5 that my shipment was on its way via FedEx, and I received them in great condition the very next day! Packed in a large box, filled with recycled peanuts and air bags. They provided a large, information-filled customer packet thoroughly explaining what to do next, along with helpful suggestions. They even give detailed instructions on how to return the box and packing materials to them for re-use, and for a complete credit on my next shipping bill. My wife told me that the garden will make a great Mother's Day present, so despite the fact that it's Mother's Day today, I'll be renting a tiller and getting the garden planted.

We built our home about four years ago, and it was a great feeling to actually break ground on our first large garden (63' x 8' w/ curved front edge). I don't know about you, but it was a little intimidating trying to figure out where to lay the garden out, considering we have a very large lawn, small trees, and no fence to give us the typical visual boundaries I was accustomed to working with at our old home. I'm excited about getting everything planted.

While the plants are small right now, they all came very healthy and I'm sure will "grow into themselves" quite well over the next year or two. I'm patient and it will be fun watching everything mature into a fine perennial border.

I'll keep you posted.

Happy Mother's Day to any moms out there!

Positive museumgirl
(4 reviews)
On May 5, 2011, museumgirl Royal Oak, MI (Zone 6a) wrote:

Received my first order Saturday, and couldn't be more pleased. The plants were packed upright in a box, and all were moist and vigorous. It has been almost a week and they don't appear to have suffered any transplant or transport shock, either. Also, I was thrilled with the fact that I could mail them my packing materials, which I did today, and receive a voucher for free shipping on my next order. And I will be ordering again. I like their wide variety of plants, and I didn't mind paying a little more for shipping, considering the excellent condition in which the plants arrived.

Negative kate8771
(1 review)
On Apr 25, 2011, kate8771 Pittsburgh, PA,
United States wrote:

I just recieved Munstead Lavender and they were all dead:( I thouht this place would be a perfect place to order plants from because they are close....not to mention all the great reviews. I was wrong!!!

On Apr 25, 2011, Bluestone Perennials responded with:

"On Apr 26, 2011 9:01 AM, Bluestone Perennials responded with:

Please be in contact with us so that we can make this right. Your plants are guaranteed and we will reship immediately. I apologize for the condition of the plants."

Positive marialvsflowers
(2 reviews)
On Apr 23, 2011, marialvsflowers Irwin, PA wrote:

I wanted to be sure to leave some positive feedback about my order with Bluestone Perennials. I have recently moved and needed to place a large order to help fill in my empty flower beds. I ordered back in January and carefully made choices based on the company description. My order arrived yesterday and I am so happy with it! The plants arrived packaged beautifully (even though the FEDEX rep left the box standing on its side) and look so very healthy. Can't wait till it stops raining so that I can plant! Thanks for the great service.

Positive Doug_Prince
(3 reviews)
On Apr 22, 2011, Doug_Prince Alexandria, VA wrote:

Posted on April 23, 2011, updated April 23, 2011
Posted on June 7, 2010, updated April 23, 2011
Everything I ordered arrived in great shape. I will definitely do business with Blue Stone again!

On April 22nd, 2011, Doug_Prince added the following:

Received my second order from Bluestone. All plants appear to be doing well. And the plants form my order last year, especially the creeping blue veronica, are blooming like crazy.
On April 22nd, 2011, Doug_Prince added the following:

I forgot to add that they replaced a few plants that died on my last year's order (ARMERIA Ballerina Red). Alas, it probably just wasn't suited the hot summers we can have in Northern VA.
Positive pattygreengenes
(11 reviews)
On Apr 17, 2011, pattygreengenes Lansdale, PA wrote:

An elderly woman I visit with ordered a few plants from them last year on my recommendation. They have not returned this spring but, as with many older folk, she 'did not want to be a bother' and request replacements so I wrote to them and they said they would be happy to replace the plants. What with Comcast and BP and Bank of America it is difficult to remember that there are companies that are honest and value their customers, like Bluestone.

Positive RabbitSoup
(3 reviews)
On Apr 9, 2011, RabbitSoup Fort Wayne, IN wrote:

I get a little excited when I receive a catalog from Bluestone. The plants I received were grown with love and packed with care. Their website lists many more plants than in the catalog, and it's very easy to use. They even send you coupons for your next order's shipping if you send their packing materials back. If I have my heart set on a special plant, I order it from Bluestone.

Positive grollcat
(6 reviews)
On Apr 9, 2011, grollcat Virginia Beach, VA wrote:

This is my second year ordering from Bluestone and they are definitely one of my favorites. Each order arrived with plants packed very well and I like the free shipping credit I get for returning the packing materials.

Heuchera and Echinacea were purchased last August. Both plants had strong roots upon arrival and proved themselves by surviving a rough winter. They are off to a great start in the garden this year.

This year I purchased more tried and true Echinacea and, because last year's order came with a multitude of coupons (and I can't resist a coupon), tried a couple of other plants that I would not normally buy: Japanese Painted Fern, Sea Holly and Hakenechloa (free with my coupon). The Echinacea is backordered, but everything else looks great and I can't wait to get them in the garden. I also love the fact that the coupons are good until next spring and that I can use as many as I want in an order.

Positive green76thumb
(5 reviews)
On Apr 8, 2011, green76thumb Radford, VA (Zone 7a) wrote:

I ordered again from Bluestone, because their plants are of very good quality, their prices are very good and their packing is outstanding!

Their plants are commonly sold as a package of 3. For most other companies I'd consider that 'insurance', since 1 or 2 probably wouldn't survive. However, with Bluestone, all 3 usually make it!

This order arrived quickly and the plants were scarcely wilted. I didn't need to go to great lengths to revive them--I simply planted them into the ground.

Positive Hindernone
(4 reviews)
On Apr 7, 2011, Hindernone Broadway, NC (Zone 7b) wrote:

Today I received my first ever mail order perennials. (Rudbeckia, Echinacea, Agastache and Malva) I must admit I was truly terrified of how mail order plants would look upon arrival. Bluestone Perennials have made my day. Seven different three packs which all arrived looking healthy, soil still a bit damp and a very nice size for the price. Although I've read some complaints here about the packaging, especially the peanuts, my plants were not destroyed in any way. I just cannot say how pleased I was with the plants. Thanks Bluestone for making my first mail order plants a success. The plants are resting in a shady area for now and I cannot wait to get them in the ground. I would also mention that ordering was a breeze. I used the web site and had no problems placing the order.

Positive prichardjames
(1 review)
On Apr 3, 2011, prichardjames Portland, OR wrote:

I've been buying from them since 2007. Living in Oregon, I've purchased from local nurseries and even some other mailorder houses. Bluestone has always been the best company to work with and of the 100+ plants we've gotten from them, we've only had a couple plants that didn't make it and they were promptly replaced. My order this year came via FedEx ground (Ohio to Oregon) and couldn't tell the difference between ground and next-day.

Positive plantingoaks
(8 reviews)
On Mar 16, 2011, plantingoaks Marysville, OH (Zone 5b) wrote:

I consider this place to be 'the standard' for perennials (I've never ordered their woody plants or bulbs, so I cannot speak to those).

You can find places with (a little bit) lower prices, and you can find places with (a little bit) better selection, but not both, and bluestone hits a great balance in the middle.

I have placed several large orders over the past two years, and the plant material is always A+ condition (though I admit, it does not ship far to me), and is nicely mature and developed without being pot-bound and tired out.

I find their jumbo three packs to be an ideal size for early transplants: big enough for deep, developed roots, but not so large that you are shipping a lot of extra soil, or that the plant will not reestablish readily after transplanting.

Positive midwestfigs
(6 reviews)
On Jan 25, 2011, midwestfigs Springfield, IL wrote:

You can't beat their prices on perennials so it's easy to buy larger quantities. I got their Agastache Black Adder last spring and it was the highlight of my black garden with my black fig. Also rec'd hefty tulips and peonies last fall and look forward to my spring order. They know when to ship safely and communication is good.

Positive mellykins
(1 review)
On Jan 18, 2011, mellykins Tahoka, TX wrote:

Ordered the butterfly garden set last spring and it arrived alive and some of the plants were blooming. I did receive 2 dark knight butterfly bushes instead of the one that came with the set and the peacock I ordered, but they are beautiful so I will just reorder the peacock this year. The plants have done wonderful and I will order from the again this spring.

(4 reviews)
On Jan 16, 2011, LCROCKERC Florence, MT wrote:

I ordered from this company for the first time last year and WOW was very impressed with the plants I ordered. I had ordered approximately 15 different daylilies and they were very big, healthy plants and most of them already had blooms. They arrived in good shape and were packed very well. All of them bloomed this past summer and did very well. I will definately order from this Co. again. Cost of the plants were reasonable and they were shipped to me in a timely manner.

Positive lovemyhouse
(4 reviews)
On Nov 6, 2010, lovemyhouse (Debra) Garland, TX wrote:

Posted on November 6, 2010, updated November 6, 2010
Posted on September 11, 2010, updated November 6, 2010
Posted on April 10, 2010, updated September 11, 2010
Reasonable prices for what you get, especially on those items not readily available in my area. Shipping rates comparable or better than other large mail order nurseries. Have always had well-packed healthy plants on arrival. Only one of several dozen over the years did not survive transplant and was immediately and cheerfully replaced without question. Highly recommended for service during and after the sale.

On September 11th, 2010, lovemyhouse added the following:

Also, I would suggest that new customers read the inside front page of the catalog or check the sizing information on their website before ordering. They clearly define what the sizes are that you would be getting for any particular plant. Some of them will be three-packs that are just a little bigger than plug size, some will be individual plants in larger pots. Which is why the pricing is set as it is for their customers. :-)

I am drooling over their latest catalog now :-D and will continue ordering from Bluestone, as I am completely satisfied with all aspects of doing business with this company.
On November 6th, 2010, lovemyhouse added the following:

Had my eye on a few bulbs that I wanted, but that had all been too expensive--from any outlet. Delighted to see them on Bluestone "specials" and ordered several items. Received package three days after payment tendered. I am very happy with every aspect of purchasing from this company.
On November 6th, 2010, lovemyhouse added the following:

Had my eye on a few bulbs that I wanted, but that had all been too expensive--from any outlet. Delighted to see them on Bluestone "specials" and ordered several items. Received package three days after payment tendered. I am very happy with every aspect of purchasing from this company. Good thing I don't live close to their nursery outlet...LOL
Positive DorisG
(4 reviews)
On Nov 6, 2010, DorisG wrote:

I bought some sale bulbs while fully aware that my planting season was about over. The bulbs were shipped out immediately, well-packed, and delivered within a few days. I'm impressed.

Positive evelyn_inthegarden
(16 reviews)
On Nov 1, 2010, evelyn_inthegarden Sierra Foothills, CA (Zone 8a) wrote:

Posted on July 8, 2008, updated November 1, 2010
I purchased more than one order on sale, as my gardens have been neglected due to 4 operations in these last 4 years. So the orders were quite large and mostly sale plants. When I received a few that were looking "not so good", I received a prompt replacement with no hassles whatsoever, after all, these were the ones on the last clearance sale. So, I would reccomend this company.
The service was excellent, and they even told me where I could recycle the other packing "peanuts", and from other companies as well. I hauled them off to my local UPS store and they were happy to get them. They did not pay me for them, but at least I recycled them.
So all of the plants are growing well now, even some that I have cut back (Thyme), as they were the ones that were replaced, and now all of them are looking nice now.
Yes, most of the plants are small, but if you need a lot of plants to fill in an area, their prices can't be beat! I have ordered from others as well, so I will list those ratings according to the names of the companies.

Thank you Bluestone Perennials!


On November 1st, 2010, evelyn_inthegarden added the following:

Again, I placed an order and received a nice assortment of plants. All were good but one. I waited a while to see if it would recover and then emailed them when I realized that it would not. They are sending me a new plant for a replacement.

I have ordered from this company for many years now, and have been happy with their prices, selection and prompt shipping. What more can I say?

Thank you, Bluestone Perennials!

On Nov 1, 2010, Bluestone Perennials responded with:

"On Nov 2, 2010 11:07 AM, Bluestone Perennials responded with:

You are welcome, Evelyn! And thank you for your loyalty."

Positive ericfloyd
(4 reviews)
On Oct 25, 2010, ericfloyd Weatherford, TX (Zone 8a) wrote:

Always very nice plants with quick reliable shipping and friendly customer service. Bluestone is go-to mail order company!

Positive kacton
(7 reviews)
On Oct 25, 2010, kacton Hasbrouck Heights, NJ wrote:

Everything I have ordered from Bluestone Perennials came packaged safely and alive. All of the plants are thriving. One plant that died I emailed them about and they sent a replacement no questions asked.

Positive gladgrammy
(7 reviews)
On Oct 20, 2010, gladgrammy Saint Paris, OH wrote:

I order from Bluestones almost every year and have done so for 7 or 8 years now. I have always had a positive experience with them and their plants. Only one time did they accidently send the wrong plant [tag was marked wrong] and they immediately answered my e-mail and sent the correct plant and told me to keep the mistaken plant too. It was an August Moon hosta which I still have in my garden thriving! A happy mistake! Anyway, consider me a satisfied customer. I am already studying the Bluestone catalogue and figuring out what I want to order next year!

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