I was not impressed with my plants I received from Bluestone. I ordered 11 Lavender plants and only 3 have survived. A few were okay looking when received but for the most part they were scrawny, dried up and dead or dying. The Campanula were also anemic and are trying to hold on but we'll see.
I contacted Bluestone and they have promised to replace them but I have as yet to get anything from them. I hope the replacements are in better standing than the original.
To member Shriver in Boston - check out Santa Rosa Gardens. Outstanding plants, shipping practices, and service.
On Jun 25, 2010, Bluestone Perennials responded with:
"On Jun 25, 2010 1:14 PM, Bluestone Perennials responded with:
I am sorry that your Lavender plants arrived in such poor condition. I understand our office manager has been in email contact with you over the past weeks and we are holding your replacement plants for Fall shipping (due to the heat) as we mutually agreed. You should expect them in September. I have every faith that you will find them to be the vigorous healthy plants you expected originally. Again, our apologies for the condition of your plants upon arrival. We will make every effort to regain your trust."
I've ordered from Bluestone many many times, and I have always been pleased! I especially like that I can send back my packing peanuts for cheap, and they issue a "free shipping" voucher for your next order! I must have three of those vouchers hanging around for next time. So for the $2 it costs to send back the box with just peanuts, I get almost $8+ on free shipping on my next order - can't beat that!! I almost always buy the plants on "Special". And they always arrive in decent shape and do very well after planting. Only once or twice I've had to contact them about something that didn't survive, and they are always right on top of sending out a replacement. After spending hundreds of dollars at local nurseries, Home Depot, and Lowe's, I love that it's a Lifetime Guarantee at Bluestone. Can't get my money back at the other places! I am very very pleased with this company, and will continue to shop with them!
Would recommend this company. My order was as expected and plants did well. Prefer their smaller plants to bareroot stock from some other companies. My astibilles especially look even prettier the 2nd year.
Posted on April 24, 2010, updated June 14, 2010
I ordered plants both last spring and in the fall. The plants appear small when they arrive but given a year (or winter) I am pleased with all of them. Everything I planted last spring is the size of what I'd get at my local nursery or bigger, best of all I get varieties that I can't find find locally.
The plants I planted last fall survived the Iowa winter and all all doing great. I'm anxious to see how these newer plants bloom this fall.
I am awaiting my plants I ordered this winter, but have no doubt they will flourish as well. Bluestone Perinials is my FAVORITE mail order company.
On June 14th, 2010, jwasson added the following:
Update - June 13
I received my spring order and planted everything. The plants I ordered last fall are thriving. My saliva, rudibeckia look at if they are on steriods. When I received my spring plants I did have 2 plants that died after planting. I called customer servie and they immediately said they would reship new plants to me. I also learned about their late spring clearance sale so I order 4 different dianthus plants. Again all plants arrived and after planting have taken off. I will continue to order from Bluestone.
This was my first purchase with Bluestone Perennials. I bought some plants during their recent spring sale. I am IMPRESSED with the plants I rec'd! They literally looked better than the plants I would have gotten from my local nursery. They are large and healthy. The packing was done with much care. A couple of leaves were broken, but nothing major that would make me hesitate to order from them again. I give this company an A+++!
On Jun 10, 2010, immigrant_punk Pittsburgh, PA wrote:
I ordered from the end-of-season special offers, so I knew that the plants would probably have deadheaded stems, a few browning leaves and so on; I also expected them to be quite small. But I thought the prices were very good and there were some interesting plants I fancied so I ordered. I received an acknowledgment, an order number and the information that they would email me when the plants were shipped. Just over a week later I got an email stating they were being shipped, but with a different order number, which was confusing. They arrived when scheduled - several of the stems were broken, quite possibly by me when I was trying to find them and get them out of those damn packing peanuts (which my puppy loved cos they got everywhere). However the plants seemed OK for the money and as I'd expected.
Then I realised that the set of dianthus I ordered was missing. They didn't send a packing note, so I emailed to find out why and got an email back saying they were out of stock and I hadn't been billed. I checked, and that was correct, but I would have expected them to notify me that they were not able to fulfil my order. I'd even got the place for them all ready...
Not the world's worst experience, but far from the best. I'd expected better.
On Jun 9, 2010, woods787 East Aurora, NY (Zone 5a) wrote:
I was certainly very pleased with my order from Bluestone and have ordered more plants from them. Healthy and very well packed for shipping the plants arrived healthly, not broken, and their soil still damp. They are all planted in my garden and are doing fantastic. I will shop them again.
On Jun 7, 2010, bbrookrd Nantucket, MA (Zone 7a) wrote:
Posted on June 9, 2006, updated June 7, 2010
Yesterday I received two very well packed boxes of especially nice perennials that I had ordered during Bluestone's sale. The plants were much larger and healthier than many ordered for mid May shipment from their competitors. I was greatly impressed and will certainly order again from Bluestone. Plus they included all sorts of discount coupons for future orders. Thanks, Patti
On April 11th, 2009, bbrookrd added the following:
I placed an order on Jan 14, 2009 , using my many coupons thus saving lots of money and this week I recieved as requested a fine big boxes of well grown, healthy plants. Including was a nice bonus of six very good plants that I am thrilled with as I had none of them in my garden. Well done Bluestone people, as always. Thanks, PattiOn May 2nd, 2009, bbrookrd added the following:
I received a half price sale order yesterday that was beyond expectations. I am happy to be a customer of this fine company. PattiOn June 7th, 2010, bbrookrd added the following:
I decided to place rather late half price sale order again in May I received the order yesterday and was greatly surprised that the quality was even better than ever. Didn't think that possible. The big box was filled with very healthy and happy plants packed in peanuts which I don't like, but the plants were all in great shape, so the peanuts did the job. Patti
On Jun 2, 2010, Junkie4Plants Statesville, NC wrote:
Ordered 3 complete kits (butterfly garden, perennial starter garden etc.) Plants were not huge but all were healthy and arrived in great shape. I don't think any haven't survived and almost all are flourishing. I sent the company an email thanking them for the great service and mentioned what I assumed had been a substitution (2 of a certain cultivar sent instead of 1 each of different cultivars) and they immediately sent me the missing original. What a refreshing change from most of today's customer 'service' departments. I will definitely use this company again!
I placed a large order with Bluestone and the box arrived half smashed. I opened the box and many plants were broken into bits. I called Bluestone and they were great. Everything that hadn't survived the UPS truck ride was replaced, no questions asked, didn't need photos etc.
I am also very appreciative of a company that reuses there packing supplies. Send back the box. peanuts and even the plastic packs the plants came in, with the label they include and receive shipping incentive for your next order.
On May 30, 2010, MiniPonyFarmer Gilmer, TX (Zone 8b) wrote:
WOW. This is an awesome company. They are fast, friendly and carry first rate products. I could not be more pleased with each and every order I have placed. The only minor aggravation is diggin through all those packing peanuts just because they fly all over creation. But that is well worth the treasure that lies at the bottom of the box. Way to go, Bluestone! You guys are the best!
This year, for the first time, I purchased plants and seeds by mail rather than waiting for my local garden centers to get their stock. I ordered from 3 companies: Bluestone, White Flower Farm, and Burpee. I've reviewed all three.
I ordered several plants on-line from Bluestone: two clematis and three packs each of Gaillardia, Coreopsis, and Echinacea. When I called the company about my order and the rep learned that I'd hoped to receive the plants in time to plant them before I left on vacation, she made a special effort to rush my order (during a very hectic shipping time) which I greatly appreciated. (White Flower Farm did the same thing.- Burpee was another story. See that review.)
The plants arrived quickly, were well-packaged and in good shape. The plants are small but the prices are good, so they are still a good value, and they arrived in mostly good condition. The Gaillardia was a little wilted but revived quickly in the ground. I planted everything about three weeks ago and the Gaillardia already has buds on it.
My rating for this company is positive. Prompt shipping, good customer service, and plants that are a good value. I would definitely order again.
I have been ordering from Bluestone Perennials for 14 years and have always had excellent results. Their customer service is awesome. Plants arrive in excellent condition and thrive once in the ground. Plant sizes are small, but quality great. My 1/2 acre garden is made up mostly of plants from them. If for whatever reason the plants dont make it despite your best care, a simple email always results in a no questions asked money back/replacement guarantee. I have shopped with other online nurseries before, but this is the only one I use and recommend to all my gardening friends. Highly recommended.
On May 25, 2010, gianetta Charlottesville, VA (Zone 7a) wrote:
Posted on April 8, 2010, updated May 25, 2010
I ordered 20+ perennials from Bluestone a couple of weeks ago and requested that they send them at their earliest mailing date for my region. They arrived as scheduled, with emails sent ahead of time letting me know when to expect them and letting me track the package so I could ask my husband to go directly home from work to unpack them on the day they were to arrive.
I didn't see the packaging because my husband unpacked them, but he said that it was very good and that only 1 plant was a little dry, even though we had temps in the 80s for most of that week (highly abnormal for this part of VA this time of year). All of the plants arrived in good shape, and those that have been planted are doing fine, even though we had record-breaking (93+) temps this past week. I'd been worried that such little plants wouldn't stand a chance in this heat so soon after being planted, but I've been watering them every day and they're looking great.
Note that the plants were extremely healthy, but SMALL compared to what I usually would buy at a local garden store. I ordered because they carried varieties that I had never seen locally. They are a good value (so far) for that type of purchase, but for more common varieties, I'll stick with the local garden store.
I'll definitely order again.
On May 25th, 2010, gianetta added the following:
6 weeks update: All perennials are thriving (except for the two eaten by critters...) and have grown at an incredible rate - you wouldn't believe that these are the same plants that arrived in tiny pots 6 weeks ago. The violets have been blooming on and off since they arrived, and the obedient plants have flower buds on them. The Siberian irises probably are too small to bloom this summer, but they're looking very healthy and are growing well. The sea holly is small, but blooming beautifully.
As I said in my original post, the value is not there IF you are buying COMMON varieties that you can get locally - you'll get bigger plants for the same price at a good local nursery, but for things like sweet violets that they just don't carry at my local nurseries, Bluestone's plants are small, but extraordinarily healthy. I definitely will order again.
On May 23, 2010, dodges7 Alna, ME (Zone 5b) wrote:
The easiest gardening website I found to use with complete information and unbelievably large and clear photos of every plant. Plants are very good quality and well packed. In half a dozen orders, I have never been disappointed.
On May 23, 2010, mountaingranny Delaplane, VA wrote:
I have been buying from Bluestone for about 18 years and have always been extremely pleased . The few times I have had a problem with a plant they have been quick to replace it with no hassles. I only wish they also dealt in seeds and other garden plants as their service and quality is tip-top.
My daughter has ordered from this company several times with good results. So, I expected the same when I placed my first order with them this spring.
I was surprised when my Looking Glass Brunera arrived after being taped into a dark box for five days looking yellowed, wilted, brown and spindly. They looked like they belonged on the bargain shelf at Walmart. My Hydrangeas looked healthier than the latter, but were amazingly small (only 3-4 inches across).
I sent them an email a couple of days ago and still have not heard from them. Disappointing considering what I paid. . .
On May 21, 2010, Bluestone Perennials responded with:
"On May 22, 2010 10:55 AM, Bluestone Perennials responded with:
We are so sorry your plants arrived in poor condition and we are reshipping your entire order at no charge immediately. Upon tracking your package, I see your shipment was rerouted, probably causing an additional day (or two) in the box. We generally get 2 day service to your area. I also apologize that the volume of email at this time of year delayed you getting a same-day reply - please be assured that the reshipment was already in process based on your original email. I trust the shipment will go smoothly this time, but please don't hesitate to be in touch again - we will always make every effort to make it right."
I've bought from Bluestone for 4 years now. Every order comes in super healthy, extra care is also shown in how the plants are placed "in the box" so all arrive perfect, they ALL appear to be "fresh" out the soil. I really was amazed. Every one of them survived and thrived during my 4 years dealing with Bluestone. Customer Service is excellent, although I only needed to call to add more plants to my order. One Echinacea plant was backordered for Fall 2010, but they just shipped it stating they found one "and hope this doesn't disturbe your Spring planting schedule." It didn't. If I ran an online nursery I'd model it after Bluestone Perennials. I'm picky.
On May 16, 2010, clpgirl Chippewa Lake, OH (Zone 5b) wrote:
Posted on May 15, 2010, updated May 16, 2010
This is my second year ordering from Bluestone. Again I am quite pleased with my selections. I ordered from several sales, one I believe in Jan, and another late Feb. They automatically combined my orders. Now this shouldn't be cause for applause but considering all the internet sellers who don't even confirm your order, I was very pleased to see this. They kept me updated when it came to shipping time, and the plants were only in transit one day (well I do live in Ohio).
One comment about the packing peanuts. They make me crazy too. Of course we opened the box and they went flying. They are biodegradable, as noted in the BStone info. In fact, I found two that had already done so, the next mornig in my front yard, after the rain. Only tiny pieces left which dissolved when I picked them up.
Also not that if you return the box and packing materials you receive free shipping on your next order.
BStone is one of the few nurseries to stil grow almost all their own plants. They are my go to place for all my standard pernennials, and some new ones to try out..
You can't go wrong! Nice peple, good plants, safe shipping and a guarantee that works. Thanks Bluestone!
On May 16th, 2010, clpgirl added the following:
Guess we have toxic rain here!!
Yes, I will be sending the box and peanuts back and my apologies for leading anyone in the wrong direction. Gosh they sure fell apart fast........... On May 16, 2010, Bluestone Perennials responded with:
"On May 15, 2010 1:18 PM, Bluestone Perennials responded with:
Thank you, clpgirl, for the glowing review, but I have to warn that our peanuts are NOT biodegradable. Hence our recycling offer. We have found that the biodegradable peanuts break down in the warm wet inside the boxes and do not protect the plants sufficiently in transit . I am glad your plants arrived in great condition and I apologize for having to use packing peanuts. I hope you will send them back so that we can use them again!
On May 17, 2010 12:47 PM, Bluestone Perennials added:
No problem - I am betting a couple of biodegradable ones got in with someone's returned peanuts and into your box. We will send you a shipping credit as soon as we receive your return. "
I ordered my plants from Bluestone for Spring 2009 delivery. I ordered 3 types of grasses, and one type of flower. Everything arrived looking healthy. One flowering plant died soon afterward. However, the company replaced it, and in a very prompt manner.
The grasses I ordered were Dwarf Blue Fescue, Dwarf Fountain Grass, and Morning Light . They did fantastic, and I am looking forward to seeing their beauty again this year. I was amazed at how much they grew and how good they looked for plants that were just a few weeks into the ground.
Now for the negative part of my experience. I am working on a spot where I want all blue flowers. Not purple, but blue. Even though the photo showed blue flowers, prior to making my order, I called Bluestone to be sure of the color. I was told that yes, the flowers would be blue.
They are not. The plant name is Campanula Blue Clips. This is not a case of a flower being so purple that perhaps some would call it blue. The purple shade is slightly darker than a lilac, and not even close to blue.
That was a pretty big disappointment. Even though the plants are healthy, I am going to have to dig them up, as they are not what I want for that area.
On May 14, 2010, enviroplanter North Wales, PA (Zone 5b) wrote:
A plant I ordered this year was shipped via UPS on a Friday, so it sat in a hot UPS truck over the weekend and took 4 days to arrive instead of the normal 2. Needless to say, it did not survive. To their credit, they sent a replacement plant and said they would issue a refund (which I haven't seen yet). Also, their idea of packing is to stick the pot (soil uncovered and unwrapped) in a box and then fill the box with plastic peanuts (not environmentally friendly)--not the best way to insure healthy arrival.
On May 12, 2010, flowermaiden2 Saint Maries, ID wrote:
If I could give a "positive-plus" rating to this company, I would. The plants I have received from them are well started, nice and green, in pots with well-developed root systems. So much better than those I've gotten from some other mail-order nurseries. The plants in my Bluestone order are also very good sized. There are a few varieties that I would like to see them include in future catalogs that aren't in current ones, but the quality of what I've gotten can't be beaten! Bluestone Perennials is a keeper.
Just received my first order today. Plants were well packed and arrived showing no stress at all. Communication was excellent. They kept me informed of when my order was shipped and when I should expect it. I couldn't be happier and will be a return customer.
On May 7, 2010, nutsaboutnature Algonquin, IL (Zone 5a) wrote:
Wonderful company to deal with!! Great customer service!
I placed my very first order of four plants from Bluestone (based on Garden Watchdog reviews) in early September 2009. I received the order in late September. Unfortunately one plant was backordered & two had a bug problem. I was disappointed & concerned that I'd made a mistake. I called customer service & explained the problem. They couldn't have been more accommodating! They gave me several options & I decided to have the plants reshipped in spring. Even though one of the plants was fine, they insisted on sending another one, "just-in-case". I planted the first one last Autumn & it is now coming up beautifully.
I placed another, much larger, order about a week ago, adding to it by phone several times. Most of the items were on special, many at 50% off. Because I already had replacements coming from last Autumn, they didn't charge me any additional shipping, even though it was a much larger order.
I just received the huge box earlier today. Everything was carefully packaged. Most everything looks very good. Some items are quite large, much larger than expected. A few of the items showed some signs of stress & too much moisture, but should be just fine when planted. Just in case, I called to let them know. Cathy contacted one of the nurserymen just to make sure the plants would be O.K., but assured me that if I'm dissatisfied, even after they've been planted for a while, to let them know & they'd take care of it.
Oh, one more thing. I ordered three shrubs & they included little fertilizer tablets for each one. I don't know, maybe that's a common practice, but I'm impressed.
I will definitely be doing business with Bluestone Perennials again & will be recommending them.
Posted on May 7, 2010, updated May 7, 2010
Posted on May 7, 2010, updated May 7, 2010
Posted on May 4, 2010, updated May 7, 2010
I have ordered from this company many times and have always been satisfied with the quality of both the plants and the service. This year, I think Bluestone outshone even their own good record. I placed an order in February, knowing that I would be out of state during the two weeks of prime planting time for our area. I sent a message to Bluestone with the order, asking if we could establish an exact shipping date in May so I could be assured that someone would be available to care for the plants when they arrived. They emailed me back immediately and we decided on a shipping date that would work for me. This week, Bluestone shipped the plants on exactly the date they promised way back in February, even though that is outside their normal shipping time for our zone. Great customer service!
On May 7th, 2010, kfw1957 added the following:
The order arrived on Wednesday and all plants were in excellent condition and of nice size. Now if the snow will go away I will plant them. :) (No, we don't usually have snow anymore at this time - tomorrow will be in the 50's)On May 7th, 2010, kfw1957 added the following:
The order arrived on Wednesday and all plants were in excellent condition and of nice size. Now if the snow will go away I will plant them. :) (No, we don't usually have snow anymore at this time - tomorrow will be in the 50's)On May 7th, 2010, kfw1957 added the following:
The order arrived on Wednesday and all plants were in excellent condition and of nice size. Now if the snow will go away I will plant them. :) (No, we don't usually have snow anymore at this time - tomorrow will be in the 50's)
Posted on April 24, 2010, updated May 5, 2010
I placed my first order based on reviews here. The plants arrived in great shape and were as described. Unfortunately, none of one variety of rudbeckia that I planted survived the winter. The customer service was quick and top notch resolving the problem right away. I would not hesitate to order from them again...when I can figure out where to put more plants!
On May 5th, 2010, JWWC added the following:
I received my replacement plants along with an additional order. Everything was packed safely and arrived in great shape. Their customer service as been outstanding and I would (and did) certainly recommend them.
On May 3, 2010, voyagergreg Lakeside Marblehead, OH wrote:
Received 2 butterfly bushes & some rasp.surprise dianthus today, all arrived in great shape...Nice healthy leaves on the buddelia butterfly plants...Will plant as suggested in 2 days after the plants rest out on the porch..
On Apr 28, 2010, cbarrett64 Meridian, ID (Zone 6b) wrote:
This is my first time ordering from Bluestone Perennials, but I will definitely be placing another order. Everything I bought was on special, so quite a bargain and I even had a coupon for 3 mystery plants. All plants were received in good condition and quite a bit larger than I had expected. The 3 mystery plants are awesome; love every one of them and cannot wait to plant my order.
On Apr 27, 2010, kentstar Ravenna, OH (Zone 5b) wrote:
Posted on May 9, 2009, updated April 27, 2010
Thankyou! Everything looked really healthy! Thankyou for sending them out a day early too! (It's nice to have you so close where I live. I think next time I'll have to take a drive up and check out your nursery lol).
I ordered a lot of perennials. Campanula's, Sweet William's, Forget-me-nots, Rebecca Clematis, Lavendula Munstead, and I can't remember what else (alzheimer's setting in lol). They all look great!
On September 10th, 2009, kentstar added the following:
Thanks again Bluestone Perennials! The asters, myosotis, achilleas, and salvia came quickly, and THANKYOU for sending them out by Fed Ex! Fed Ex is always so fast with shipping which is what I needed with fall and winter around the corner in NE Ohio! They all look great and I'm sure will look even more gorgeous next season!On April 27th, 2010, kentstar added the following:
Just wanted to update on all my perennials that I planted from Bluestone last year. All came up except the campanula White Clips and Blue Clips. I don't have the slightest idea why they won't come up. Otherwise everything else did great.
You have a great company, I just wish that you could send larger plants that may have more of a chance here in NE Ohio.
I have ordered from Bluestone Perennials the last two years.
I noticed some comments from other users about size and price. First, I don't think it is realistic to expect nursery sized plants from mail order (the shipping would be way too expensive). They very clearly state the size and age in their FAQ (http://www.bluestoneperennials.com/b/bp/faq.html#old ).
Compared to another mail order company Spring Hill (which I ordered from once), Bluestone plants are much bigger and more vigorous. If anyone is aware of a mail order firm that provides better value I would be interested, and surprised. Compared to my local Nurseries (Boston) Bluestone has a large selection and less expensive and smaller plants (which is exactly what I want). I want to build an interesting garden over time, I donít need everything done this year.
Last year I ordered Hosta, Toad Lily, Clematis, and Ligularia (which the slugs loved even more than I did). They are all back this year and better than ever (except the Ligularia which was eaten to the ground). This year I ordered Heuchera, Polemonium, and Bergenia, and a replacement Ligularia which I will keep the slugs away from.
Bluestone has provided an excellent source of plants for me, and I look forward to visiting some time when we drive from Boston to Chicago.
I recommend them, Diane's seeds (which I found through the Watchdog), and White Flower Farms (which is expensive, and I found through my mom) without question.
On Apr 26, 2010, htcoe Oriental, NC (Zone 8a) wrote:
Bluestone replaced two shrubs that I purchased last year. One had died and the other was not doing very well. They sent two news ones with free shipping on my new order as well. No hemming or hawing over anything! Thank you so much. You are the best.
On Apr 25, 2010, 88gta350 Mechanicsburg, PA (Zone 6b) wrote:
Ordered over $100 worth of plants after receiving their catalog in the mail. Prices seemed a bit high, but they had a selection I couldn't find elsewhere. Upon placing my order I was given a rough time frame when my order would be shipped (mid-late April), then I received an email confirming that it had shipped. My plants arrived in good health, although a little wilted because they were stuck with the shipper over the weekend. i followed the instructions with the order and they perked right up after watering.
My only complaint would be that the plants were awfully small for the money I paid. Upon opening the box I initially thought it was a rotten deal. It sure didn't seem like I got much for my money. But after planting everything it turned out to be more than I initially thought, and I'll definately use them again if I need something hard to find. For common plants you'd probably be best finding somplace cheaper.
I've ordered from this company many times, but this was the first time in several years. My experience was no different from every other time: there were no mistakes in the order, it arrived at the right time for my area (it probably helps that I live in an adjacent state) and the plants arrived looking so good I wondered, again, if they really sent em through the mail or if they personally drove them over and inserted the box gently in my mailbox just before I got there...
On Apr 19, 2010, MartBright Centre Hall, PA wrote:
I placed a huge order for my dad and myself and was a little worried because I have not had such great luck with mail order nurseries in the past couple of years. But these plants look healthy and large. They are well developed and have very large roots and were packed carefully with minimal damage--just a few lost leaves--that's to be expected. And since the plants were so healthy it won't be a problem. My only suggestion would be that they switch to a more earth-friendly material; I dislike those styrofoam pieces. I am very pleased and in fact just placed an order for a few more plants. I like that they tell you what's available and whether something is sold out so you don't go through the hassle of ordering a plant and finding out weeks later that it was out-of-stock. Bluestone is located in Ohio and I'm in PA so that's another reason I think everything arrived in good shape.
On Apr 19, 2010, Bluestone Perennials responded with:
Thanks for the nice comments, MartBright! We offer a recycling program on our packing peanuts, and if you will send them back to us, we will send you a voucher for free shipping on your next order with us, and we will re-use the peanuts. Look for the form in your box. Happy Earth Day (two days late)!"
I placed a large order for shade perennials last spring. They all arrived in good condition, carefully packed, on the specified date. Although I was initially worried by their small size, they thrived once I planted them and are very vigorous this spring. However, the forget-me-nots and Ajuga didn't come up and I emailed BP to request replacements. I received an answer the following day stating they will be sending the replacements next week. I am very impressed by their excellent customer service and the quality of their plants. Their website and catalog are also easy to use and include helpful information (ie zone, sun/shade, bloom time, pruning tips etc.) for the gardener. I will be a return customer.