Comments regarding Bluestone PerennialsClick here to return to Bluestone Perennials's listing.
|On Sep 9, 2011, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:
Posted on August 31, 2011, updated September 9, 2011
On September 9th, 2011, echinaceamaniac changed the rating from negative to positive and added the following:
This company has such wonderful customer service. They have gone out of their way to help me with my problem order. I really believe they deserve our patience until they get their new shipping system corrected. The new pots have great potential. The Clematis that came is doing really well.
No other company stands by their plants so much. I'm impressed with their friendly staff!
On Sep 9, 2011, Bluestone Perennials responded with:
"On Sep 9, 2011 12:42 PM, Bluestone Perennials responded with:
We are so sorry to hear your order was incorrect. We are working the bugs out of an entirely new shipping procedure, and there are have been some bumps in the road. I hope you have or will contact us directly as we won't rest until you are satisfied. We have hopefully fixed the problem of plants going out too dry, so I hope you will allow us to reship. A refund is also available to you, but I hope you will give us a second chance to get it right."
|On Sep 3, 2011, Mogirl Atchison, KS wrote:
Just received th Heuchera I ordered and was thoroughly disappointed. Their new packing was used and my plant roots were all dried up in fact it fell out of that "pot" and I had dusty dry dirt all over my floor. Unhappy,may not order again.
On Sep 3, 2011, Bluestone Perennials responded with:
"On Sep 8, 2011 3:37 PM, Bluestone Perennials responded with:
Please be in touch with our office as your plants are guaranteed and we can reship or refund as you see fit. We have made some 'tweaks' to our packaging and what you experienced should not happen again."
|On Aug 26, 2011, mrsrudy Wappingers Falls, NY wrote:
I have been ordering plants from Bluestone for a few years now. I appreciated the low prices of the 3-packs and have had much success with their plants. I was dismayed to see the price hikes this fall, like others were, but I just received a shipment of 3 Ceratostigma in the new coco pots, which was from a backorder from last spring. The plants are very nice - big and healthy looking. I was unsure if they were going to charge me the new prices since this was a backorder from spring when the prices were lower and the plants were smaller. But they sent the bigger plants in the new pots and only charged me the spring prices. They are a good, reliable, responsive company. Although I probably won't order as many plants as I have in the past due to the higher prices, I will certainly still continue to order from them.
|On Aug 18, 2011, beblue3333 Madison, WI wrote:
Posted on May 20, 2005, updated August 18, 2011
On July 12th, 2005, beblue3333 added the following:
This is a great company that offers a wide range of perennials and shrubs.
They are however small but for the price I can wait. Most perennials do great the 2nd year anyways. You can also get quite a bit of a deal with their specials and closeouts. I have always received live and healthy plants from them and most are doing great.
Their shrubs are small though, so if u can't wait for these, i'd get gallon ones from elsewhere.
Will definitely order from them again and again.
On August 18th, 2011, beblue3333 changed the rating from positive to neutral and added the following:
I have been ordering from them for a number of years now. And I, like others on here, am shocked by the new prices for the Fall catalogue! This canít just be from the new eco pots. (I think itís great that they switched to this). I canít no longer afford to order from them much anymore. Some of the items cost even more than the local nurseries here! Really too bad!
|On Aug 16, 2011, bookreader451 Troy, NY (Zone 5b) wrote:
Posted on May 7, 2009, updated August 16, 2011
On August 16th, 2011, bookreader451 changed the rating from positive to neutral and added the following:
I have been ordering from Bluestone consistantly for the last few years and I too was shocked at the price increase. I am disappointed because I was always able to find a great selection at a reasonable price.
|On Aug 15, 2011, mudbugs56 Monessen, PA (Zone 6a) wrote:
Posted on May 23, 2008, updated August 15, 2011
On August 15th, 2011, mudbugs56 changed the rating from positive to neutral and added the following:
After several orders with Bluestone over the years that I was mostly satisfied with, I must express my disappointment with the changes they have made. I had already planned a fall order, but now that the catalogue has arrived I am dismayed at the astronomical price increases. I can no longer afford to order from Bluestone Perennials; my money will go a lot further elsewhere.
|On Aug 15, 2011, dixiedumplin Riceville, TN wrote:
I have always been so pleased that I could buy healthy (but small) plants that fit into my budget. I was very content to wait for the small plants to take off and make beautiful large plants. No more! If I had the money to shop at Bluestone I might as well go to my local nursery and not have to wait for plants to be shipped. I'm sorry that Bluestone ignored those of us on small budgets and fixed income.
|On Aug 13, 2011, kmast Castro Valley, CA wrote:
POSITIVE: I too, have been a very satisfied customer of Bluestone Perennials for many years. Plants are very healthy, and the customer service I have experienced has been very positive. I usually spend $100-200 every year, at least. I enjoyed participating in their recycle program. Was very happy to have heard that they would be going to coco pots this year.
|On Aug 13, 2011, frk040 East Northport, NY wrote:
Been buying from these folks for over 20 years - never a problem with plants and very affordable. Not any more : add my name to the people upset with the huge (make that HUGE) price increase for individual plants. Last fall, I purchased the Shade Garden for $119 - this year it's $295!!
|On Aug 12, 2011, kofi19 Boise, ID wrote:
Posted on October 17, 2006, updated August 12, 2011
On August 12th, 2011, kofi19 changed the rating from positive to negative and added the following:
Yikes! The price increase is huge- and I will not be able to order from Bluestone this fall - and very sorry to say that since they have been so great in the past. The new rating is based entirely on price- not service or quality.
|On Aug 12, 2011, mariah222w Newcastle, CA wrote:
This company needs to go from the Top 5 to the -5 category for the biggest unrealistic price increases ever!!!! Check out the differences between the Spring and Fall catalogues! Price for the Drought Tolerant Garden in Spring was $159.95...and now folks, don't drop off your chairs, but it is a whopping $445.00. I thought it was printed incorrectly...but no...that's what it really is! ....they say it's because they are providing new pots....I say...leave things well enough alone and provide decent prices that the majority of people can afford!! I am very sorry to say...that's the end of it for me with this company...I will look elsewhere and will urge other customers to do the same.
|On Aug 9, 2011, okmbecker Warsaw, VA wrote:
I have previously and recently ordered from Bluestone and have had a very positive experience. However, I recieved by Fall Catalog yesterday and they have DRAMATICALLY increased thier prices, and eliminated the popular "3 for x$" feature. Part of the Bluestone appeal was the wonderful value, now they want you to pay half (or more) of the "3 for" price for one plant.
|On Jul 26, 2011, shine389 Pittsburgh, PA (Zone 6a) wrote:
I have been a customer of Bluestone for many years...over 20 years. I couldn't say enough good things about them.
On Jul 26, 2011, Bluestone Perennials responded with:
"On Jul 27, 2011 2:37 PM, Bluestone Perennials responded with:
Gloria - thank you for your heartfelt comments and concerns. It sounds as if everything that could go wrong with your order, did. We will of course make the situation right with you (via separate correspondence). We appreciate the chance to salvage our reputation with you and we thank you for your years of support. Look for our more detailed email shortly."
|On Jul 26, 2011, Yelena Roscoe, NY wrote:
I ordered several plants late this spring - all arrived in good shape; although they seemed small, every single one of them is doing very well. I will continue to be their customer!!
|On Jul 25, 2011, phdler Homer, NY wrote:
Posted on May 18, 2007, updated July 25, 2011
On June 20th, 2009, phdler added the following:
This year's order arrived with nice sized gorgeous healthy looking plants. Better than last year's. I'll be shopping at Bluestone again.
On July 25th, 2011, phdler added the following:
I have ordered from Bluestone again the last two years and have been very happy with their pricing, quality and service. Plants from them have been thriving. I still find their website much easier to use than their printed catalog, which is still confusing to use.
Don't know about the future though, as they no longer offer their "threefers" and, although I applaud their potting and packaging changes, I just wish they had kept the same sizes and prices as their prices are no longer among the best and have gotten quite a bit pricier.
|On Jul 22, 2011, Kimcoco33 Milwaukee, WI (Zone 5b) wrote:
One of the first mail order companies I've used for plants. Love, love, love their catalog. Wealth of information, especially for newbie gardeners.
|On Jun 29, 2011, kypat99 Moline, IL wrote:
My first order from this company. Plants were healthy but small. I am excited that they will be shipping in the coco pots, and will order again in the fall.
|On Jun 28, 2011, SheilaMcDevitt Pittsburgh, PA wrote:
Bluestone has, for many years, been my go to mail order plant source but I am so sad to see that they are changing their inventory to larger, more highly priced plants. They will be sent in coco fiber pots which is nice but I have always liked that most plants came as a quantity of 3 very small healthy plants very reasonably priced which, once planted, quickly adapted to their new environment. Their service has always been, and I assume will continue to be wonderful but there are a handful of great nurseries carrying a large variety of healthy plants in 4 in pots within 10 miles of my home. Their prices are 1/2 the new prices being charged at Bluestone. I will, however, continue to use Bluestone for shrubs, bulbs and harder to find perennials and hope they never go to 1 gallon pots for their shrubs.
|On Jun 27, 2011, Buddy44 Eagle Rock, VA wrote:
Posted on April 22, 2005, updated June 27, 2011
On April 20th, 2009, Buddy44 added the following:
My order has arrived. The plants are very healthy and of good size. As always, the service is the best.
On June 27th, 2011, Buddy44 added the following:
Another good season with the plants from Bluestone.
|On Jun 26, 2011, gardadore Saylorsburg, PA (Zone 6a) wrote:
Posted on May 4, 2005, updated June 26, 2011
On April 28th, 2006, gardadore added the following:
This is my fourth year ordering from Bluestone. Any concerns I might have had about their standards dropping as they continue to grow vanished when the order arrived yesterday. The plants arrived bigger and better than ever before. I ordered early and used the coupons so feel that they still offer a good deal even if the deals aren't as good as when they offered the third plant free. However costs are going up in all industries so it makes sense that plant growers have to increase their prices or cut back on previous great deals. As long as the quality remains the same or improves I am satisfied.
I was sorry to read that a couple of customers received poorly packaged, dried out or very small plants. I must admit that has never been my experience with this company. While it is true that there are other reliable companies which send larger plants I find that I am usually paying a good deal more. With Bluestone I expect to wait longer for the plants to catch up but the price is therefore lower. At least I can depend on getting healthy plants and that is what I have always received.
On June 6th, 2009, gardadore added the following:
I see I have not updated my comments for the last two years. I placed orders in 2007 and 2008 as well and was very satisfied. This year, for the first time, I took advantage of the 50% sale. The plants arrived today and were among the strongest and healthiest I have ever received from this company. Thank you, Bluestone, for continuing to maintain such high standards and offering your wonderful 50% deal in these demanding economic times. This old customer really appreciates it!!
On June 26th, 2011, gardadore added the following:
Again I took advantage of the 50% sale (9th year ordering from them) and was well pleased with the plants I received. All were healthy and are doing well. Plants I received last year 2010 were also excellent quality. Happy to hear they will be changing to coir pots.
|On Jun 26, 2011, Hemhostaholic Scranton, PA (Zone 5b) wrote:
Posted on May 26, 2011, updated June 26, 2011
On June 26th, 2011, Hemhostaholic changed the rating from negative to neutral and added the following:
I hate to leave a negative comment, so I'm updating this review from negative to neutral. My significant other called, spoke to someone in customer service, and they immediately put him on the phone with the manager of customer service, they refunded the whole lot/cost to his CC. A complete refund! I was not even bothering to call, as it was his CC that was charged. I thought that BP would have refunded just the plants I was not happy with, not the entire order. So, again, in my dealings with this company, their customer service is second to none!
I was informed by a few members on the NE Forum that have ordered from BP, that my plants should bounce back, they there's always had. I went down to my SO's Mothers house, and checked on the plants. About 1/2 of them look like they will make it, about a 1/4 of them are down to the ground, with no visible signs of growth, and the other 1/4 of them are not just going strong, but are flowering and look about what you would expect from a trade gallon nursery pot from a local nursery! I believe the reason for 1/4 of the plants being gone was poor plant material + a rabbit population that is crazy. I'm not down there every day to see what gets mowed down by the furry things, but I have seen the outcomes.
On Jun 26, 2011, Bluestone Perennials responded with:
"On May 26, 2011 2:52 PM, Bluestone Perennials responded with:
We're just as disappointed as you are. Please contact us directly for a full refund. We hope you'll give us a chance to salvage our reputation with you sometime in the future, and certainly understand your frustration. Gardening is supposed to be fun.
|On Jun 25, 2011, go_cats Wilmette, IL wrote:
Posted on September 22, 2007, updated June 25, 2011
On May 15th, 2008, go_cats added the following:
I placed an order for perennials in February, with delivery scheduled for early May. They arrived right on time, and a number of the plants (salvia and viola) had blooms. After planting, they've continued blooming, despite the coolish (actually, downright awful) weather we've had. Though a few of the plants I ordered last year for late summer/fall planting didn't make it through the winter, they had a better survival rate than the 1-gallon garden center plants that I set at the same time.
On June 4th, 2009, go_cats added the following:
I took advantage of Bluestone's half-off sale to fill in some bare spots. The plants were shipped promptly, and a couple of the plants were a little mashed up from shipping. Most are thriving (new foliar growth and even some flower buds three days after planting), but even the slightly damaged ones are sending up new growth. Top quality plants for a great price.
On June 25th, 2011, go_cats added the following:
We're moving some things around, and will have a bare patch. Naturally, I went to Bluestone to find plants to fill in. They revised their website and raised prices about 30%. Still, they have excellent plants. I'll have to wait for next May's sale, I guess!
|On Jun 20, 2011, sdube60 Charlton, MA wrote:
Posted on May 12, 2010, updated June 20, 2011
On June 20th, 2011, sdube60 added the following:
I have ordered for several years from Bluestone Perennials and have always been very pleased with my order. This year's order shipped during a heat wave and one set of plants arrived in very poor condition. It seemed like they had been overlooked when the order was watered prior to shipping. I called customer service immediately and spoke with a pleasant woman who asked if I would prefer a replacement or refund. I chose a replacement and the new, beautifully healthy plants arrived within three days. I have never been disappointed in the selection, quality or service from this company and the staff is extremely pleasant and helpful.
|On Jun 10, 2011, LeeAnne151 Portland, OR wrote:
Posted on June 10, 2011, updated June 10, 2011
On June 10th, 2011, LeeAnne151 added the following:
Oops, it was Little Honey not Little Lamb hydrangea.
|On Jun 4, 2011, gdionelli Huntington, WV (Zone 6a) wrote:
It's been several years since I ordered from Bluestone. I decided to place an order because of their ongoing sale. I was a little concerned when I received a ship notice that said the plants had been shipped on Friday - and it was predicted to be a really hot weekend. I pictured the plants sitting in hot trucks all weekend.
|On Jun 2, 2011, fiwit Lebanon, GA wrote:
I've shopped with BP for several years, and never had a problem until now. I'm posting a negative revew here because my emails to BP are not being answered in a timely fashion, and they owe me money.
On Jun 2, 2011, Bluestone Perennials responded with:
"On Jun 2, 2011 9:34 AM, Bluestone Perennials responded with:
Our apologies for the delay in the processing of your credit. We submitted the credit on the day you requested it, but thanks to your input, we have discovered a handful of credits that were "stuck" with our new credit card processing company. These are now "un-stuck" and you should see the money for your credit in the next 2-3 days (normal processing time on their end - and it is worth noting that that is a standard time frame with any processor). You may be able to see it being processed if you view your credit card account online as early as today. Again, our apologies.
|On May 31, 2011, linette2001 Gainesville, FL (Zone 8b) wrote:
Received my plants quickly. All plants are healthy with good root systems. Would definitely order from them again.
|On May 29, 2011, Shelly221 Denver, CO (Zone 5b) wrote:
I am very pleased with what I received. The plants were a great size for the right price. I will be ordering from them again.
|On May 25, 2011, sunsign5 Ipswich, MA wrote:
Received 3 beautiful healthy large plants. Quick shipping with shipping notice sent by email. Very impressed! Would buy again from them without any hesitation at all.
|On May 23, 2011, cabarnes Westfield, NJ wrote:
I've ordered from them many, many times and have never been disappointed. I do think their 3 plants really equal one plant, but the price is reasonable enough that I just plant all 3 together as one plant. Great customer service. They always replace the plants if there is an issue, unlike another garden source who will argue with you that the plant will survive and even after it dies, will not replace it. Their specials are unbeatable. Great selection and price.
|On May 23, 2011, ebsgirl04 Gallatin, TN (Zone 7a) wrote:
I ordered many plants from Bluestone last year. The plants were of great quality, and most survived the flooding we got in our area last May. The growers at Bluestone replaced the plants that did not survive, even though I, or mother nature, were responsible for their demise.
|On May 23, 2011, ATekk Morristown, NJ wrote:
This was my first time ordering from Bluestone, and for that matter any mail order nursery.
|On May 23, 2011, angelfromheaven Saint Paul, MN wrote:
Received plants and shrubs today, I couldn 't be happier. They were packed well and were still very healthy five days after the shipping date. Please note that I wasn't home at the time of the attempted first delivery on a Saturday and had to wait until Monday to pick the plants up from the post office. I was worried about what their condition would be sitting there over the weekend, but they were fine. They do use packing peanuts, which work much better then the air bags that I normally receive with my plant orders. If their use concerns you, they do have a recycling program for the peanuts. The box was clearly marked as containing live plants so that care would be given to them by the USPS. One of the shrubs that they sent was smaller then I had ordered, and they credited my account for $4.00 at the time of shipment. They also included fertilizer tablets for each of my shrubs at no extra cost. I am always nervous when ordering plants online, because of previous negative experiences. My experience with Bluestone Perennials was nothing but positive and I certainly will be ordering from them again.
|On May 22, 2011, laraMO Bolivar, MO wrote:
I love Bluestone Perennials! They are the only mail-order company I have purchased from for my garden, and I am so satisfied, I think I will keep it that way. Their prices are great, and their catalog and website are attractive, stream-lined, and easy to maneuver. Over the past year and a half, I have ordered foxglove, bluebell, bleeding heart, lobelia, lamium, ajuga, hosta, cranesbill geranium, heuchera, and spirea from them, and all of the plants are doing great. I am a beginner gardener trying to build up my perennial base, and they are a great place to start! Thank you, Bluestone.
|On May 21, 2011, Grandmasooz Florence, KY wrote:
I ordered 3 HEUCHERA Ginger Ale on May 17th and received them on May 20th. They are much bigger than I expected, very healthy looking and packed in a way that not one stem was broken.
|On May 19, 2011, markshelly Tipton, IN wrote:
Ordered five purple emperor butterfly bushes on a Friday and they arrived Tuesday. Great plants and service, will definitely be ordering from them again in the future.
|On May 17, 2011, idanou Provincetown, MA (Zone 7a) wrote:
Posted on October 27, 2010, updated May 18, 2011
On May 17th, 2011, idanou added the following:
I remain neutral to this company. The Echinacea didn't sprout and they sent me a replacement which is doing fine. And I think that's very nice of them. The tulip mix and the muscari have done very well as one would expect from a Simple Pleasures product.
I want to make it clear that I think mail order perennials is just not my thing. Again, when you factor in the cost plus shipping and the size of plant you are getting (small so they take awhile to settle and grow), it's just not worth it to me. Nursery stock from my local nursery comes in much larger sizes for not a whole lot more.
So if you want to do mail order perennials, then I can tell you Bluestone have great and speedy service. But I'd check your local nursery for more immediate gratification for a few dollars more.
On May 17, 2011, Bluestone Perennials responded with:
"On Nov 2, 2010 11:16 AM, Bluestone Perennials responded with:
Please don't hesitate to let us know if you have any problems, and I will pass along your feedback."
|On May 16, 2011, PinetopPlanter Auburn Four Corners, PA (Zone 5a) wrote:
Just a small order this year - three 'Peaches and Dreams' hollyhock plants. They arrived at the perfect time, looking great. No issues whatsoever.
|On May 15, 2011, lscott4413 Port Angeles, WA wrote:
Ordered 5 Exbury type Azaleas for $9.95 or 8.95 each. They arrived a day early in excellant shape, well branched to about a foot high and fully leafed - not a bit of damage. All this for under $10 each!! Plus they had info about their search for green packing materials and an offer to take back the box they were shipped in with the packing material and credit the entire shipping cost of the next order.