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|On Jun 3, 2014, nevadagdn Sparks, NV (Zone 7a) wrote:
Posted on May 27, 2014, updated June 2, 2014
On May 11th, 2005, nevadagdn added the following:
This year's order was much better than the orders I received 10 years ago. The pot size is a little larger (no more 72's, I assume), and the plants are also correspondingly larger. They arrived in good condition, even though picking out styrofoam peanuts is a pain. My order this year consisted of 12 chrysanthemum plants (the football mum and quilled/spoon collections). I ordered from Bluestone because I couldn't find this kind of mum except through one other source, and I didn't want quite as many plants as they offered.
On May 26th, 2005, nevadagdn added the following:
I have to add another non-complaint--Bluestone sent a packet of all these great coupons for my next order. But I already HAVE all the varieties of the specified plants that I want and/or have room for! I wish Bluestone grew more unusual plants more to my unusual tastes, but to be fair, there are other companies that cater to the plantlover in search of the extremely unusual. Bluestone fills its niche admirably and I can't justify asking them to change because I'm a plantoholic.
On September 15th, 2005, nevadagdn added the following:
With all the coupons I used and a half-price sale on selected bulbs, I can't complain about my most recent order. Some plants were a bit small, or a bit anemic-looking, but overall they are healthy and I'm sure all will grow just fine. The mums I ordered in May have done beautifully. Overall, good value for the money.
On April 3rd, 2006, nevadagdn added the following:
Can I complain because I FORGOT where I planted many of my bulbs and plants and it's still too early for many of them to emerge? Naaah...that would be silly!
On November 1st, 2007, nevadagdn added the following:
An order of half-price bulbs from the recent sale is completely satisfactory; they aren't the largest bulbs available, but they are still excellent value for the money. Ordering, communication and timely order processing/delivery were excellent as usual. The asters I thought were a bit anemic in 2005 have survived and grown beautifully.
On April 3rd, 2008, nevadagdn added the following:
I placed a very large order this spring, just received. The 3-pak plants range from small to good-sized, all perfectly healthy and vigorous and ready to either go straight out in the garden or be moved up to 4" pots. I have no complaints.
On June 7th, 2008, nevadagdn added the following:
My end-of-season sale order was exactly as I expected. Very nice.
On April 13th, 2013, nevadagdn added the following:
I can't decide if I like the new coir pots or not. The plants themselves look really nice. Prices seem to still be reasonable for what I got.
On May 27th, 2014, nevadagdn added the following:
I just wanted to point out that I always (and did so in 2013) remove plants from coir pots, regardless of where I bought them. Coir pots may be more ecologically "friendly" than plastic pots, but my experience with them is that they do not degrade, even in the compost heap.
My guess is others' results will be better if they remove the plants from the coir pots.
On June 3rd, 2014, nevadagdn added the following:
I placed an end-of-season sale order. It arrived in a timely fashion, and the plants are intact, good-sized and healthy.
|On Jun 2, 2014, lbgardens Palatine, IL (Zone 5a) wrote:
Posted on May 3, 2008, updated June 2, 2014
On June 2nd, 2014, lbgardens added the following:
Ordered several more varieties this year which arrived in perfect condition. They are happily growing and blooming even though I did not have the opportunity to plant them right away. Yes, I do slip them out of there coir pots. They adapt with no problem. My only problem was not being notified of their shipping until they arrived. Luckily I had been on the lookout for them. A 100% positive experience and would order from them again without hesitation.
On Jun 2, 2014, Bluestone Perennials responded with:
"On Jun 2, 2014 3:18 PM, Bluestone Perennials responded with:
I'm glad to hear to you are enjoying your plants, and thanks for the nice comments! I apologize for the missing notification of shipment - we had an email glitch for 2 nights when our shipping notifications looked like they went out but didn't. Unfortunately, by the time we noticed, there was no way to recreate the list and re-send them. Shipping notifications go out every night and are very helpful - especially when they work! Again, our apologies."
|On May 31, 2014, CarynDalton Marysville, OH wrote:
Just received my order from Bluestone this past week. I ordered during their 50% off spring sale which is the best time to buy, in my opinion in order to beat the heat of summer (which means almost certain death if plants are not babied in my hot and dry clay Ohio soil) and to get the best prices from this company. The first part of this review is only for the shipping and the condition of the plants that I received. I can update later as I see how the plants perform. I planted most of the plants the same day and the rest are being planted today, so they are going in the ground right away. They came packed very well. I am impressed with their packaging inside the box though the outside of the box had taken a bit of a beating during shipping and was softer than normal due to the fact that the soil was moist when they shipped. There was adequate airflow in the box and the moisture during shipping did not cause any mold. The hosta that I ordered was beautiful and the root system very healthy and large. I scored some harder to find elderberry bushes and can't wait to plant these today. All but one of the elderberry bushes already had multi-stems as they should. The one that didn't has a healthy stem and I trust more will grow. If not, I trust Bluestone will replace if necessary. This is not the first time I have ordered from Bluestone and I was happy the last time I ordered from them too but never placed a review. The last time I ordered, they were using different shipping methods and were not using coir pots. While their coir pots are thin, I knew better than to use them in my "soil" which is heavy on the clay. Here in my area (midwest OH) starting around first part of June the soil begins to transform into hard pan unless it has been amended diligently every year with a ton of compost (my yard is too big for that so I stick to amending around certain plants). The fact that I have a lot of shade does help but still, I do not have enough moisture throughout the summer for even the thinnest coir pot to break down. I DO appreciate that they are using coir pots but I simply peel the pot off the plant (some just slid out) and plant the rootball which were (mostly) all intact and nicely formed. Peeling the coir plant off of healthy root systems does stimulate root growth and as long as the planting hole is nice, I find plants respond very well. So, please don't freak out about those coir pots! If you have nice friable, moist soil, then you can tear off the top part of the pot and plant the pot. I still recommend tearing the bottom off the pot, though to encourage downward root growth. The pot will break down over the season. However, if you have any kind of dry issue, or have clay, I'd just peel the pot. I compost my coir and it breaks down over the season. Anyway, the condition of my plants were all fine. For the most part, healthy large root systems. One or two plants (lamium for dry shade) had smallish root systems but are healthy. I know how to work with what I purchased so I am not concerned that they will do fine. I was so pleased with the hosta that I ordered that I was sorry I didn't order more. Maybe next year... I saw no insect activity in the roots or the plants but did find a couple of worms which is a good thing. A few of my dead nettle (lamium) didn't have the most attractive foliage but who knows why. They looked healthy to me and I planted them. Overall, a very positive experience and I would order from them again..but only if they have another 50% off sale. No way could I afford their normal prices.
|On May 27, 2014, psychloman Brooklyn, NY (Zone 7a) wrote:
Posted on July 28, 2004, updated May 27, 2014
On May 27th, 2014, psychloman added the following:
Very happy with the three plants I ordered. Plants were a nice size, very sturdy and well packed. I haven't ordered from them in a long time, but I will order again.
|On May 26, 2014, Gully Ellicott City, MD wrote:
Posted on July 8, 2013, updated May 26, 2014
On July 8th, 2013, Gully changed the rating from positive to neutral and added the following:
Plants ordered this spring have not thrived. They are still alive but not doing as well as other plants purchased elsewhere, having very little, if any, growth. I have come to believe this is because of their coir pots. Like others have said, I wish I had removed them before planting.It looks like I will have to replace them with plants purchased elsewhere.
On May 26th, 2014, Gully changed the rating from neutral to negative and added the following:
Sadly, not one single plant survived the winter which I believe is due to the Coir pots. The plants died but the coir pots are still completely intact. I would highly recommend to future buyers to remove them before planting. Disappointing experience.
On May 26, 2014, Bluestone Perennials responded with:
"On Jul 21, 2014 2:49 PM, Bluestone Perennials responded with:
I am so sorry to hear your plants did not survive this year's brutal winter. So many people have lost so many plants!
|On May 16, 2014, esanita TYASKIN, MD (Zone 7a) wrote:
Customer service is top-notch. But the coir containers don't seem to work well. I've received plants in plastic containers and even in plastic bags, and they all grew better than ones in the coir pots. I've cut off the top of the pots so that there isn't any coir above the soil line. Even so, these plants don't seem to do as well as from other mail-order companies.
|On May 13, 2014, esharon1 Murray, NE wrote:
I have been buying from Bluestone Perennials for several years. They are, by far, the best mail order nursery I have ever done business with.
|On May 12, 2014, annarborite Ann Arbor, MI wrote:
Very pleased with the quality of plants and promptness of service at Bluestone. Their packing is exceptional as well as product information that is included. I would rank it tops in the mail order plant category. I have dealt with this company for several years and had several plants that didn't survive as you frequently do. No questions asked, they sent replacements. I prefer to buy locally but can't always find everything that I want so when mail order is the answer I would go first to Bluestone with the assuarance of getting quality product.
|On May 6, 2014, divvajacko Hinckley, OH (Zone 6a) wrote:
I have received 2 orders this year. this is my first buying experience. so far, very healthy plants and very fast shipping. I'll see how things grow but no complaints here.
|On May 4, 2014, oscarkat01 Rochester, NY (Zone 6a) wrote:
Posted on May 20, 2008, updated May 4, 2014
On May 4th, 2014, oscarkat01 added the following:
I continue to use Bluestone Perennials. Their plants are reliable and they just hold up. I recommended them to my Dad this year as he caught the gardening bug. I'm really picky about where I buy my plants. Certain items are just way more reasonably priced at Bluestone than our local nurseries or some other mail order places. I trust that my plants will thrive from Bluestone.
|On Apr 29, 2014, Sequoiadendron4 Lititz, PA (Zone 6b) wrote:
This is my first experience with Bluestone and it was definitely a good experience! They have an amazing selection of plants. All but one of the plants I ordered came in great condition. I called them about that plant and they promptly replaced it for free. Excellent customer service! Also, they have the best packaging I've ever seen. The way they package the plants makes it nearly impossible for them to get damaged. What a great company to buy from!
|On Apr 25, 2014, cactusdog29 Lincoln, NE wrote:
I have ordered from Bluestone for six or seven years and I have never been disappointed. I just received this year's plants, and (as always) I gasped in joy when I opened the box. They were beautiful! All 10 perennials were tightly packaged. They were robust and healthy. Only once have I had a plant dislodge during shipping. That was a hen & chicks. Those are pretty tough little buggers with shallow root systems, and they're doing just fine now. Every gardener loses some plants along the way, but I have lost only one of the Bluestone plants over the years. That was probably my fault for siting it wrong. I would heartily recommend this company.
On Apr 25, 2014, Bluestone Perennials responded with:
"On Apr 25, 2014 1:41 PM, Bluestone Perennials responded with:
Thanks, cactusdog29! "
|On Apr 18, 2014, CalifNative Arcadia, CA wrote:
I'm shocked to find myself giving Bluestone Perennials a negative review, but I can't help it.
On Apr 18, 2014, Bluestone Perennials responded with:
"On Apr 21, 2014 11:01 AM, Bluestone Perennials responded with:
I hope you will be in touch with us so that we can make amends on your order. We appreciate that growing perennials in California can be challenging, especially with the recent drought conditions in much of your state, but we stand behind our plants and we can always, if nothing else, refund your purchase price. I also wanted to let you know that we have made several changes in our pots, and continue to make improvements every year as our experience with them grows. Our current pots are much thinner than the originals, and we have found that, rather than dissolving (so to speak) they are gradually becoming part of the soil - a soil amendment as it were - and will be identifiable/visible for years, especially if your soil is not consistently moist (which allows the pot to decompose). You should not hesitate to cut off the top rim if your area is hot and dry, as this will improve the look and tucking the pot below the soil line will allow the needed contact with moisture that speeds the breakdown."
|On Apr 12, 2014, LysmachiaMoon Waynesboro, PA (Zone 6a) wrote:
Received an order of three Delphiniums and three Johnson Blue geraniums yesterday (April 11, 2014) in EXCELLENT condition. I was very impressed with not just the good condition of the plants, but with their size. The geraniums are nearly a foot tall and they were packaged with cardboard box inserts so that the foliage would not be bent or crushed. All six plants look as fresh and healthy as if they were just purchased from a local greenhouse. I'm also very happy with the company's environmental consciousness re: coir pots. I will most definitely be ordering from Bluestone Perennials again.
|On Apr 8, 2014, tsalage Ashland City, TN wrote:
I had an ornamental oregano on backorder. Bluestone left a message that they were no longer stocking this plant and to choose a replacement. As the oregano was on sale, I chose a plant of equal value (also on sale). Customer service advised that I didn't have to worry about matching the cost but since I had they would send me two. Great customer service,
|On Apr 5, 2014, planter52 Whitestone, NY wrote:
Posted on July 1, 2013, updated April 5, 2014
On April 10th, 2012, planter52 added the following:
I just received my fourth order and the plants are in fantastic condition. Large, healthy and beautifully packaged. I'm sorry so many shoppers went negative due to the price and packaging change. They're definitely a plus, and folks should give the change a chance before they criticize. I'll definitely be ordering again. Great company and products.
On April 21st, 2012, planter52 added the following:
Another order, great communication, fast shipping and excellent quality. I really think Dave's Garden should remove the negative posts which were based on price increases and new packaging. Too many opinions were expressed before trying out the new set-up. The costs are a bit higher, but the plants are larger and I'm personally having an easier time establishing the larger sizes. They should be a top 10 company again! Keep up the great service and products.
On May 27th, 2013, planter52 added the following:
Just received my latest order.3 Heucheras, 2 Astilbes , 2 Echinaceas. All arrived in great condition. Very nice specimens, especially the Astilbe which are sending up flower buds already. Terrific communication regarding delivery. I wish the new price structure's negative comments weren't counted against them as they should be a top 30 company. Keep up the good work
On July 1st, 2013, planter52 added the following:
Had a problem with the Joe Pye Chocolate Eupatorium I'd ordered. The small specimen seemed O.K. but collapsed and died within days. Called customer service, and as usual they were courteous and sent a replacement immediately. Much better size and it's already doing well. I've read some reviews and have purchased at big box stores as well, only to find the plants don't return the following year. Bluestone's quality is excellent and once established, the plants do beautifully each year. Thanks.
On April 5th, 2014, planter52 added the following:
Just received another order- Plants are in great condition, beautifully packaged and great shipping information. One of the best companies to do business with- always a winner.
On Apr 5, 2014, Bluestone Perennials responded with:
"On Apr 21, 2012 10:50 AM, Bluestone Perennials responded with:
Thanks for the nice post and for your loyalty. We really appreciate it!"
|On Feb 18, 2014, cotsygardens Gahanna, OH wrote:
I love this company. I have ALWAYS received fabulous, healthy, quality plants from them. I know that when I order from them, I will get a great product. I have recommended them to several of my friends and family who have asked where I bought a particular good-looking plant.
|On Jan 21, 2014, zahradka1 Blakeslee, PA wrote:
Even though I had numerous problems with my last orders ( damaged plants upon arrival, wilted, small, barely grown plants, top of the plants cut even though there was plenty of room in the box) I can't help to rate this company as positive. Every time I call customer service I am taken care of to my satisfaction. That said I really wish I had no reason to write or call.
|On Jan 8, 2014, daigwil Iowa City, IA (Zone 5a) wrote:
Sorry Guys, I used to order from Bluestone quite a lot, but I had the same experience with others with these coir pots. Quite a lot of the plants died, and when I looked the following spring the pots were still there, in one piece. It seems like a good idea, but it just didn't work reliably enough, at least in my experience. And the prices increased enough that I really couldn't justify paying thata much for their plants. They do have an awesome selection, so if you are looking for something really specific, it might be worth a shot, but now I just stick to my local nurseries.
|On Nov 21, 2013, lsm1 Williamstown, MA (Zone 5a) wrote:
I frequently buy with them and the plants are usually excellent. The few I got that did poorly were promptly replaced. They also have an excellent variety and good prices (not the cheapest, but for a great service and great plant quality it is well worth it).
|On Nov 13, 2013, nosopradio Syosset, NY wrote:
I have had excellent experience with Bluestone Perennials. In October of this year, I ordered 2 Penstamon Huskers Red. I received 2 well-packaged, perfect plants, and they are doing very well in my garden.
|On Oct 30, 2013, stormcloud Yonkers, NY wrote:
Posted on May 19, 2013, updated October 30, 2013
On April 24th, 2009, stormcloud added the following:
Bluestone Perennials remains one of the best online nursery's in customer satisfaction as well as fairly priced plants of high quality. In my opinion and I have ordered from many !
On October 12th, 2010, stormcloud added the following:
BLUESTONE is the best....you can count on them to always be reliable and stand behind their products without giving anyone a hardtime.
On April 29th, 2011, stormcloud added the following:
I placed an order here mid winter and it arrived as scheduled in early April.
Apparently shipped too early as some teeny tiny seedlings were crushed,and broken. The quickly replaced them with hearty looking plants so they are as good as their word regarding their guarantee.
Their packing is just terrible and things arrived dumped and broken when you finally get thru the peanuts to locate the plants.
I DO THINK THEY ARE THE BEST ONLINE NURSERY TO ORDER FROM AND I WILL CONTINUE.
On April 17th, 2012, stormcloud added the following:
Yesterday my Bluestone order arrived and was I ever shocked ! Opened the box quickly since it was very hot here....the little plants are just as full and perky as can be,
The new packaging is fantastic and well worth paying more for.NOW ALL I HAVE TO DO IS HOPE THEY GROW !! LOVE THIS COMPANY !
On April 17th, 2012, stormcloud added the following:
P.S. With all the poor companies online, and I have had my fill of them, I cannot imagine why anyone would give a negative rating to Bluestone.
On May 21st, 2012, stormcloud added the following:
I received another terrific order from Bluestone !! Went ahead and placed yet one more since there were coupons in the box with the order.
The first group are in bloom already !! I just love these new pots....top soil did fall out during shipping but added a few spoons of soil until I got to planting..This has been a great experience for me as I am handicapped and do most all of my ordering on line. I have received so much junk and so many problems from several online nurseries and am just delighted with what I have received from Bluestone !! MANY THANKS FOLKS !
On May 14th, 2013, stormcloud changed the rating from positive to neutral and added the following:
I am no longer happy with Bluestone perennials. Not a one of the plants I ordered and planted last year (2012) has returned this Spring. Each of my other perennials is up and thriving. I was so pleased with the coir planter pots when they arrived but I am so disappointed now.
What has further happened is i wanted Dorothy Rose Aquiligia and nowhere cold I locate them except at Bluestone. So I took a chance and ordered 3 and they arrived last night...Another great disappointment !
One of these tiny little plants has the main stem broken off. They are each 2 leaved plans and a total disgrace at $9.5 each plus $9.99 shipping I thought I could expect a reasonable order to be delivered. NOT SO.
I do not know what has happened to this former top 30 garden center.
On May 15th, 2013, stormcloud changed the rating from neutral to negative and added the following:
Unfortunately I feel the need to post NEGATIVE on my feedback now.
I wrote to the company about the defective plant I was sent along with other issues....
They have not responded to either my personal e mail or my neutral post on here. I am so disappointed...what has happened to this once great company ?
On May 15th, 2013, stormcloud changed the rating from negative to neutral and added the following:
OK..perhaps I changed my original rating too quickly, however they do say to notify them as soon as possible if plants arrive damaged.
I am terribly aggravated over all the dead and not dissolved plants from last year .
I will wait until the new plants arrive and then may upgrade once again. Original email was sent on the 13th.
Thank you for responding here.
On May 19th, 2013, stormcloud added the following:
Bluestone is a reliable honest company. They have replaced the the 3 Columbine they originally sent with reasonable plants. However, I am not changing my rating from neutral because I do not think it should be necessary to go through all this in order to get something reasonable for their high prices. The new plants are more than double the size of the original ones which should never have been shipped in the first place.
On October 30th, 2013, stormcloud changed the rating from neutral to negative and added the following:
I need to update my comments for others to read. Not even 1 of the items I bought from Bluestone in the past 2
years has survived.
When I remove the dead plants from the ground they are still intact in the coir pots having not ever grown at all.
I do not know what has happened to this once A+ company .
It is much too embarrassing to be writing to complain to Bluestone so I will just not be buying from them again.
On Oct 30, 2013, Bluestone Perennials responded with:
"On May 15, 2013 1:30 PM, Bluestone Perennials responded with:
We received the email you sent last night when we opened this morning, and the office will be responding directly via email to resolve your shipping damage with either a reshipment or a refund, at your request. Also, we were notified of your change in our ranking this morning, and I have every faith we will be able to regain your trust in us. We are the same company we have been for 40+ years, and we stand behind our plants - guaranteed! Note: the office advises me we are reshipping your Aquilegias today."
|On Oct 22, 2013, lilaclily Lombard, IL (Zone 5a) wrote:
Posted on June 28, 2013, updated October 22, 2013
On June 28th, 2013, lilaclily changed the rating from neutral to negative and added the following:
Wow. Talk about going downhill fast.
4 of the "shrubs" I potted up have since died. The weigela "Ghost" was the first to go, followed by all 3 of the chaenomeles that I ordered. I had them in a sheltered spot (filtered sunlight), not too dry, not too damp.
On October 22nd, 2013, lilaclily changed the rating from negative to positive and added the following:
In retrospect, I am a bit embarrassed that I let my emotions write such an unhappy review. Yes, the plants died. Yes, many have died in the past as well. But the truth is, I did not alert Bluestone to the problem and didn't allow them the chance to turn my frown upside down before posting feedback here. For that, I apologize.
Pat contacted me and was very patient with me as we went back and forth trying to figure out the high percentage of fatalities. Because I am an experienced gardener, it is hard for me to accept when I or my conditions are responsible for the fatality but I do feel I was honest in listing the plants that died at my hand - there were not many of them but they did exist. The rest, who knows? Circumstances are mysterious at best, especially when I have a garden filled with literally hundreds of successful perennials.
I will again say that their customer service is top-notch. Pat truly seemed to care about my unhappiness and I will say that she went completely above and beyond in trying to make me happy. She succeeded.
On Oct 22, 2013, Bluestone Perennials responded with:
"On Jun 28, 2013 3:30 PM, Bluestone Perennials responded with:
If you will be in touch with our office, we will refund your purchase price. We apologize that our plants have not worked out for you."
|On Oct 19, 2013, PapayalizaLiza Lincolnville, ME wrote:
I've been very pleased with everything I've ordered from Bluestone. they ship quickly, the coir pots are great, and though the plants arent giant, they really do establish much more quickly than would a larger, pot-bound specimen. By the end of the summer the plants have tripled ( at least ) in size and are thriving! Highly recommended.
|On Aug 28, 2013, art33 Florissant, MO wrote:
I just received my order from Bluestone Perennials. It was my very first order from them but sure won't be the last. The plants were much larger than I expected and in just perfect condition; what ingenious packaging! Love the Coco Pots too; planting these without disturbing the roots will be a cinch. I couldn't be more pleased with my order and I highly recommend this company to anyone wanting the very best!
|On Aug 15, 2013, ClevelandLinda Cleveland, OH (Zone 6a) wrote:
I ordered 2 viburnums - one arrived dead and the other hasn't grown beyond the 6 leaves it came with. Three dropmores also arrived dead. The aster I ordered is doing very well. Bluestone will be sending replacements of the DOA plants. Bluestone's plants are very small for the price.
On Aug 15, 2013, Bluestone Perennials responded with:
"On Aug 28, 2013 10:41 AM, Bluestone Perennials responded with:
I'm glad you have given us the chance to make good on your order. I am sorry your original order arrived in poor condition, and I have every faith that the next set will arrive in great shape. Please don't hesitate to let us know, as we can take further action if needed."
|On Jul 30, 2013, shoetree1 Asharoken, NY wrote:
I have been ordering from Bluestone Perennials for the last 4 years. My perennial gardens (shade and sun) are comprised almost exclusively of Bluestone plants and I've only lost one and that was due to my dog digging it up repeatedly. My last experience ordering was the spring 50% off sale. When some plants didn't arrive (and weren't listed as sold out) I contacted customer service. I wasn't happy with the 1st response from them and let them know it. Pat, in the Cust. Serv. office took great pains to make it right. Fantastic, prompt response! The hosta I did order is doing beautifully, as are the salvia. The coir pots seem to do well if you rip and loosen the bottoms prior to planting. I love Bluestone's variety, online plant finder, thorough and clear instructions and plant information. It is a great site for a rank beginner (as I was 4 years ago) as well as an experienced gardener. I have tried other online sites but never had the success I've had with the Bluestone plants.
|On Jul 9, 2013, Chewbekka Rock Island, IL wrote:
I made my first purchase here during their last 50% off sale. I had purchased several widows tears, some astilbes, and a few heuchera.
|On Jul 8, 2013, miss_sassy Milwaukee, WI wrote:
Posted on February 7, 2010, updated July 8, 2013
On July 8th, 2013, miss_sassy changed the rating from positive to negative and added the following:
I hate to write this complaint about Bluestone as I have thoroughly enjoyed ordering from them for years and given a few gift certificates. However, as another reviewer noted, you just don't want to call customer service and complain again about dead plants.
Unfortunately, over half of my order from last year did not come back this year. I think it might be their coir pots. The plant aren't there but the pots still are from last year - they haven't completely broken down. I wish I had taken the plants out of the pots to plant them.
I also have a few more expensive plants from them that have failed to thrive or died from previous years (two clematis and a hydrangea come to mind).
I wish there had been another outcome. Receiving the Bluestone catalog in the winter gets me dreaming of summer. I love their selection and while the replacement policy is great, I just don't feel comfortable calling and asking for a replacement for so many plants.
|On Jun 11, 2013, lemurianne Ida Grove, IA (Zone 5a) wrote:
Posted on May 8, 2013, updated June 11, 2013
On May 14th, 2008, lemurianne changed the rating from negative to neutral and added the following:
I received an email from Bluestone today that states they'll credit me for the violas AND send out more next week at no charge. I will update again when I receive the new violas.. if by some miracle they are in good shape I may change this to a positive -- Clearly this company wants to keep its customers happy, which I do appreciate.
On May 24th, 2008, lemurianne changed the rating from neutral to positive and added the following:
After having complained about the state of a plant shipped to me, I received a refund and a free re-shipment of the same plant the following week. Though I still feel that the plant in question (Etain Viola) should be in much better shape for the price, I appreciate the service and have to admit that the other, CHEAPER plants I ordered look great so far! I will most definitely order from Bluestone Perennials again. The fantastic customer service makes up for the annoying packing peanuts and spindly, yellow-foliaged violas.
On May 8th, 2013, lemurianne added the following:
It has been several years since I last left feedback, but I do think I have ordered something from Bluestone Perennials each year since and been pleased. When I was a just starting out as a gardener, I loved BP for their incredibly cheap prices and sets of 3 that would fill in a space quicker than one plant alone. But now, as a slightly more experienced gardener, I appreciate their new format -- bigger, healthier single plants for more money, but still very reasonable. I don't pay more for the plant + shipping than I would if I was buying something this size from my local nurseries this time of year. And the selection at BP is so much bigger! I received an order today and couldn't be happier -- everything is big and healthy and arrived undamaged.
I will say that I always remove the coco pots because they don't break down fast enough in my gardens' soil. The few time I did put them in the ground the plant became root-bound and died, but since I've been removing the pots I've had no trouble :) I will continue to order from Bluestone Perennials.
On June 11th, 2013, lemurianne added the following:
I ordered a second time this year to partake of their great sale, and I was terrified when I received the email stating that the plants were shipped via UPS ground ON A FRIDAY!! There is no excuse for that. I almost called to complain immediately, but thought I'd go ahead and wait to receive the plants. The plants arrived the following week, alive but wilted and starting to yellow. After a couple days of nursing them along they looked no worse for wear and upon planting them I felt that they were obviously healthy, well-rooted plants when they were shipped. I still can't believe any nursery would ship via UPS on a Friday, but the plants are already sprouting new growth and buds, so I can't complain too much!
|On Jun 11, 2013, wmc Oak Park, IL (Zone 5a) wrote:
Posted on May 20, 2012, updated June 11, 2013
On June 11th, 2013, wmc added the following:
Following up on my last review, Bluestone stands behind their plants. Without going into detail and in contrast with another vendor I have been dealing with, Bluestone's customer service was responsive to a concern I raised recently and rectified the issue without hesitation.
|On Jun 10, 2013, frahnzone5 Bensenville, IL (Zone 5a) wrote:
I ordered several plants during their 50% off sale. Half of the order arrived if good shape. The other half was blackened and shriveled. This was not a case of shipping damage, those plants were boxed and sent in that condition. It only took 3 days for the plants to arrive at my door and I unpacked them immediately. I emailed Bluestone and they responded promptly and said they would either send replacements or give a credit. I received a credit. So I would give them a 'A' on customer service and a 'D' on plant quality. And I absolutely HATE those coir pots.
|On Jun 8, 2013, ThrickaThrick Stillwater, OK wrote:
I have recently made 2 orders with Bluestone Perinneals and although not perfect I am pleased with the vast majority of plants and my dealings with the company.
|On Jun 8, 2013, bethjed Pittsburgh, PA wrote:
Posted on June 11, 2011, updated June 8, 2013
On June 8th, 2013, bethjed added the following:
Another lovely spring thanks to Bluestone! I placed an order at the 50% off sale after seeing what did/didn't make it through the winter. Healthy plants, moist, arrived quickly and are thriving in their new spots. My previous bulb purchases showed up glorious again this spring. Love my Bluestone!!
|On Jun 8, 2013, virginiarose Portsmouth, VA (Zone 8a) wrote:
Posted on April 25, 2013, updated June 8, 2013
On May 7th, 2012, virginiarose added the following:
Just a warning,The Hosta Great Expectations, started off great. I planted the whole thing into a large pot and it thrived. Now suddenly it started going down hill while the other hosta's were thriving. It was the coco pot. It did not decompose, it was tuff as ever and the plant was root bound. Maybe we should at least rip off the bottom, I had the same problem with the peat pots, the plants just won't grow.
On June 1st, 2012, virginiarose added the following:
I do not know about the previous price list. A company does what it has to do to stay in business.
Compared to other web-nurseries I found them to be normal as far as prices go. I love the packing and not too keen on the Coco pots, but I just remove the pot and plant them.
I was really happy to get some shrubs at their 50% off sale, I've been waiting all year for these winterberries. Yes, winterberries for 7.77 each. They were ten times as big as some Caryopteris shrubs I bought from another popular company. I also got a huge Echinacea @ 4.47 it is by far the biggest and healthiest I have ever gotten. And best price, also got two baptisia that were both 12 inches tall at least and for all these plants the shipping was only 9.95.
I think this company is worth a second look, I will certainly keep ordering from them happily, and will recommend them to my friends.
I compare prices all the time and I have been happy with this company, even for small plants but sometimes they surprise me. :))
On April 25th, 2013, virginiarose added the following:
Received another wonderful order from BS. They twisted my arm with that 10% off and the free plant thing. I love this company, the website is very user friendly which means a lot to me. If I see something I like I can put it in my shopping cart or wish list and it stays there. Smart Company! :))
I love the sales and the selection of plants and the prices. They have a little of everything it seems. The Coconut fiber is good for the environment and there is no plastic on the landfill. I just re-pot to a bigger size anyway.
There was a little dirt missing in a few of the pots. 'This end up' means, let's play volleyball!!
On June 8th, 2013, virginiarose added the following:
I put in two orders this spring and got a lot of wonderful plants. There was a problem with UPS and my plants did not make it here on time, two shrubs died eventually. I notified Bluestone and sent a couple of pictures. They apologized right away and shipped out new plants they never made me feel like it was my fault. The replacement plants are even bigger than the first ones and my second order was beautiful too, I got a lot of things I would not have been able to afford other wise. Love the 50% off. :)
Once you register you will have a permanent shopping cart and you can add and delete stuff as you will. Also it is easy to create a wish list. Great Website!!
|On Jun 6, 2013, heavenscape TabacVille, NC (Zone 7a) wrote:
This is my second purchase, in 2013 with this company.The first was a gift, and the intended receiver was very happy with the plants.
|On Jun 5, 2013, neohiogardener Struthers, OH wrote:
I placed my first order with this company recently. I was impressed with the size of the plants, however two of them were damaged in transit due to crammed packaging, etc. I notified customer service via email. After about a week they responded that they would send replacements. They kept their word and I received nice healthy replacements this week. Good communication and followup. I will order again.
|On Jun 4, 2013, mc003 Crown Point, IN (Zone 5a) wrote:
Posted on August 14, 2012, updated June 4, 2013
On June 4th, 2013, mc003 added the following:
I don't post alot on here but I needed to say I believe this is one of the few great companies to order plants from online. I know everyones experience with Bluestone is unique, but come on people...#1 I know everyone is used to getting things immediately in this day and age but give them time to respond to emails and other correspondance, #2 they are shipping live plants to you in a box that will probably get heated up quite a bit during shipping, especially if they are in transit for a few days, most plants will bounce back very well...if not, see #1. I have ordered many large orders this year and in years past and everything for the most part was great. When I did have an issue with a plant not being what it should or a plant that came out of the pot completely during shipping, I did the adult thing and contacted them via email and waited like a good girl for a response which always came within an appropriate time. I didn't immediately go into a huffypuffy whiney, omg this company should have known better, state of mind. Crap happens, people make mistakes. As to their coco pots, I still love them but I too have experienced that sometimes they were not breaking down quick enough to allow for new root growth, so I solved that by using small garden shears and making slits on the sides and bottom of the pot. I did that last fall and this spring and I'm not having any problems. I had first tried peeling them off but sometimes the roots were a little too attached to the inside of the pot and I was afraid of pulling at the roots too much. I'm a comparison shopper and there have been many a time that even though Bluestone's price might have been a little higher, I was more willing to invest my money on their plants because of the track record I have had with Bluestone and their plants these past 4 years. Yes some plants won't survive, that's a given, but you have to own up when you're part of the issue too. Dave's does a great service to those looking for reputable companies to order from and I wholey believe Bluestone should be right up there at the top. And for those of you that actually read this whole post, sorry for being so long winded!! lol
|On May 31, 2013, pblge Buffalo, NY wrote:
I miss the old Bluestone. They used to be, in my experience, been the best mail-order company around. Good selection, healthy plants, and unbeatable prices. They changed all that a couple of years ago, and it's a much less appealing source now. First, they tripled their prices. Sure, they upped the size of their plants, but I think few of their regular customers appreciated the trade-off. Second, the put their plants in "biodegradable cocopots." I am not sure about how well these degrade, but I urge you to NEVER PLANT THEM DIRECTLY IN THE GROUND. Most of the plants I tried this with last year are still relegated to that little 4" x 4" space. A very few were able to grow through it, but I will never plant it directly again. Now I'm left with the choice of digging the plants up, thereby disturbing their growth, or watching them be small for however many years it takes for the cocopots to disappear. Sure, you can cut the pot and remove the plant, but this is much more likely to damage the roots than removal from a plastic pot.