I have ordered from Bluestone for six or seven years and I have never been disappointed. I just received this year's plants, and (as always) I gasped in joy when I opened the box. They were beautiful! All 10 perennials were tightly packaged. They were robust and healthy. Only once have I had a plant dislodge during shipping. That was a hen & chicks. Those are pretty tough little buggers with shallow root systems, and they're doing just fine now. Every gardener loses some plants along the way, but I have lost only one of the Bluestone plants over the years. That was probably my fault for siting it wrong. I would heartily recommend this company.
On Apr 25, 2014, Bluestone Perennials responded with:
I'm shocked to find myself giving Bluestone Perennials a negative review, but I can't help it.
I started ordering from BP back in the last millennium--before they even had a web site. I was always, ALWAYS thrilled with the plants I received, both in terms of how they arrived and how they ended up growing.
But last year's order yielded a terrible surprise of plants that were not thriving when they arrived--and 90% of which have since died. They included several varieties of Iberis, along with Stachys, Penstemon, Viola, and Clematis.
In the past, on the very rare occasions when I had a problem with a BP plant, I contacted them and they immediately and fairly took care of the issue. This time, though, I've held off contacting them because I'm concerned that it'll seem outrageous, as in I'm making it up so I can get a bunch of free plants. But I'm not making it up, and I am extremely disappointed.
Also, while I wholeheartedly approve of their switch to biodegradable pots, what I'm finding with their new coir pots is that they're not dissolving as expected, even a year after being planted. So it's a good idea, but not quite there yet as far as working as expected.
On Apr 18, 2014, Bluestone Perennials responded with:
I hope you will be in touch with us so that we can make amends on your order. We appreciate that growing perennials in California can be challenging, especially with the recent drought conditions in much of your state, but we stand behind our plants and we can always, if nothing else, refund your purchase price. I also wanted to let you know that we have made several changes in our pots, and continue to make improvements every year as our experience with them grows. Our current pots are much thinner than the originals, and we have found that, rather than dissolving (so to speak) they are gradually becoming part of the soil - a soil amendment as it were - and will be identifiable/visible for years, especially if your soil is not consistently moist (which allows the pot to decompose). You should not hesitate to cut off the top rim if your area is hot and dry, as this will improve the look and tucking the pot below the soil line will allow the needed contact with moisture that speeds the breakdown."
On Apr 12, 2014, LysmachiaMoon Waynesboro, PA (Zone 6a) wrote:
Received an order of three Delphiniums and three Johnson Blue geraniums yesterday (April 11, 2014) in EXCELLENT condition. I was very impressed with not just the good condition of the plants, but with their size. The geraniums are nearly a foot tall and they were packaged with cardboard box inserts so that the foliage would not be bent or crushed. All six plants look as fresh and healthy as if they were just purchased from a local greenhouse. I'm also very happy with the company's environmental consciousness re: coir pots. I will most definitely be ordering from Bluestone Perennials again.
I had an ornamental oregano on backorder. Bluestone left a message that they were no longer stocking this plant and to choose a replacement. As the oregano was on sale, I chose a plant of equal value (also on sale). Customer service advised that I didn't have to worry about matching the cost but since I had they would send me two. Great customer service,
Posted on July 1, 2013, updated April 5, 2014
Posted on May 27, 2013, updated July 1, 2013
Posted on April 21, 2012, updated May 27, 2013
Posted on April 10, 2012, updated April 21, 2012
Posted on June 11, 2011, updated April 10, 2012
I had ordered 3 Salvia plumosa as part of an order in April. Only 1 of 3 survived (all other plants were fine). I called customer service and they replaced all 3 plants, received within 4 days of the call. These are actually nicer than the first group. A great company to deal with. The nicest and most efficient customer service staff, and true to their word regarding 100% customer satisfaction. This is my 3rd experince with them and I hope to have many more. Highly recommended.
On April 10th, 2012, planter52 added the following:
I just received my fourth order and the plants are in fantastic condition. Large, healthy and beautifully packaged. I'm sorry so many shoppers went negative due to the price and packaging change. They're definitely a plus, and folks should give the change a chance before they criticize. I'll definitely be ordering again. Great company and products.On April 21st, 2012, planter52 added the following:
Another order, great communication, fast shipping and excellent quality. I really think Dave's Garden should remove the negative posts which were based on price increases and new packaging. Too many opinions were expressed before trying out the new set-up. The costs are a bit higher, but the plants are larger and I'm personally having an easier time establishing the larger sizes. They should be a top 10 company again! Keep up the great service and products.On May 27th, 2013, planter52 added the following:
Just received my latest order.3 Heucheras, 2 Astilbes , 2 Echinaceas. All arrived in great condition. Very nice specimens, especially the Astilbe which are sending up flower buds already. Terrific communication regarding delivery. I wish the new price structure's negative comments weren't counted against them as they should be a top 30 company. Keep up the good workOn July 1st, 2013, planter52 added the following:
Had a problem with the Joe Pye Chocolate Eupatorium I'd ordered. The small specimen seemed O.K. but collapsed and died within days. Called customer service, and as usual they were courteous and sent a replacement immediately. Much better size and it's already doing well. I've read some reviews and have purchased at big box stores as well, only to find the plants don't return the following year. Bluestone's quality is excellent and once established, the plants do beautifully each year. Thanks.On April 5th, 2014, planter52 added the following:
Just received another order- Plants are in great condition, beautifully packaged and great shipping information. One of the best companies to do business with- always a winner.On Apr 5, 2014, Bluestone Perennials responded with:
I love this company. I have ALWAYS received fabulous, healthy, quality plants from them. I know that when I order from them, I will get a great product. I have recommended them to several of my friends and family who have asked where I bought a particular good-looking plant.
Even though I had numerous problems with my last orders ( damaged plants upon arrival, wilted, small, barely grown plants, top of the plants cut even though there was plenty of room in the box) I can't help to rate this company as positive. Every time I call customer service I am taken care of to my satisfaction. That said I really wish I had no reason to write or call.
I am their customer for many years. Almost all of the perennials and many shrubs in my gardens are Bluestones.
I welcomed coco pots idea- I am very environmentally conscious- until I planted them and many perennials did not survived. Now, year later I simply remove the pots before planting. Coco pots end up in compost pile. There are some plants that that are able to shoot roots thru Coco pots but plants with finer roots just suffer.
Prices are significantly higher -comparing to the prices when I started shopping with them- but so are prices of other suppliers with no comparable customer service. I somehow try to compensate by placing larger orders at the end of the May when Bluestone announce summer sale. For smaller orders I use offered coupons and also buy special collections that Bluestone puts together- Like Echinacea Red Hot Trio, Heucherella Trio...
I hope to see Bluestone Perennials again as TOP 5.
I believe that the heart of the company is in the right place.
On Jan 8, 2014, daigwil Iowa City, IA (Zone 5a) wrote:
Sorry Guys, I used to order from Bluestone quite a lot, but I had the same experience with others with these coir pots. Quite a lot of the plants died, and when I looked the following spring the pots were still there, in one piece. It seems like a good idea, but it just didn't work reliably enough, at least in my experience. And the prices increased enough that I really couldn't justify paying thata much for their plants. They do have an awesome selection, so if you are looking for something really specific, it might be worth a shot, but now I just stick to my local nurseries.
On Nov 21, 2013, lsm1 Williamstown, MA (Zone 5a) wrote:
I frequently buy with them and the plants are usually excellent. The few I got that did poorly were promptly replaced. They also have an excellent variety and good prices (not the cheapest, but for a great service and great plant quality it is well worth it).
I have had excellent experience with Bluestone Perennials. In October of this year, I ordered 2 Penstamon Huskers Red. I received 2 well-packaged, perfect plants, and they are doing very well in my garden.
I would highly recommend this company.
Posted on May 19, 2013, updated October 30, 2013
Posted on May 15, 2013, updated May 19, 2013
Posted on May 15, 2013, updated May 15, 2013
Posted on May 14, 2013, updated May 15, 2013
Posted on May 21, 2012, updated May 14, 2013
Posted on April 17, 2012, updated May 21, 2012
Posted on April 17, 2012, updated April 17, 2012
Posted on April 29, 2011, updated April 17, 2012
Posted on October 12, 2010, updated April 29, 2011
Posted on May 21, 2008, updated October 12, 2010
I have just received my 4th order from this company. I was quite disappointed as the Astibles were in terrible bent over and broken condition due to the packing peanuts. I wrote the company and they immediately shipped out a replacement order without further questioning. You cannot beat that for customer service. I would highly recommend buying from this company. I will most surely continue buying at Bluestone.
On April 24th, 2009, stormcloud added the following:
Bluestone Perennials remains one of the best online nursery's in customer satisfaction as well as fairly priced plants of high quality. In my opinion and I have ordered from many !On October 12th, 2010, stormcloud added the following:
BLUESTONE is the best....you can count on them to always be reliable and stand behind their products without giving anyone a hardtime. On April 29th, 2011, stormcloud added the following:
I placed an order here mid winter and it arrived as scheduled in early April.
Apparently shipped too early as some teeny tiny seedlings were crushed,and broken. The quickly replaced them with hearty looking plants so they are as good as their word regarding their guarantee.
Their packing is just terrible and things arrived dumped and broken when you finally get thru the peanuts to locate the plants.
I DO THINK THEY ARE THE BEST ONLINE NURSERY TO ORDER FROM AND I WILL CONTINUE.On April 17th, 2012, stormcloud added the following:
Yesterday my Bluestone order arrived and was I ever shocked ! Opened the box quickly since it was very hot here....the little plants are just as full and perky as can be,
The new packaging is fantastic and well worth paying more for.NOW ALL I HAVE TO DO IS HOPE THEY GROW !! LOVE THIS COMPANY !On April 17th, 2012, stormcloud added the following:
P.S. With all the poor companies online, and I have had my fill of them, I cannot imagine why anyone would give a negative rating to Bluestone.On May 21st, 2012, stormcloud added the following:
I received another terrific order from Bluestone !! Went ahead and placed yet one more since there were coupons in the box with the order.
The first group are in bloom already !! I just love these new pots....top soil did fall out during shipping but added a few spoons of soil until I got to planting..This has been a great experience for me as I am handicapped and do most all of my ordering on line. I have received so much junk and so many problems from several online nurseries and am just delighted with what I have received from Bluestone !! MANY THANKS FOLKS !On May 14th, 2013, stormcloud changed the rating from positive to neutral and added the following:
I am no longer happy with Bluestone perennials. Not a one of the plants I ordered and planted last year (2012) has returned this Spring. Each of my other perennials is up and thriving. I was so pleased with the coir planter pots when they arrived but I am so disappointed now.
What has further happened is i wanted Dorothy Rose Aquiligia and nowhere cold I locate them except at Bluestone. So I took a chance and ordered 3 and they arrived last night...Another great disappointment !
One of these tiny little plants has the main stem broken off. They are each 2 leaved plans and a total disgrace at $9.5 each plus $9.99 shipping I thought I could expect a reasonable order to be delivered. NOT SO.
I do not know what has happened to this former top 30 garden center.On May 15th, 2013, stormcloud changed the rating from neutral to negative and added the following:
Unfortunately I feel the need to post NEGATIVE on my feedback now.
I wrote to the company about the defective plant I was sent along with other issues....
They have not responded to either my personal e mail or my neutral post on here. I am so disappointed...what has happened to this once great company ?On May 15th, 2013, stormcloud changed the rating from negative to neutral and added the following:
OK..perhaps I changed my original rating too quickly, however they do say to notify them as soon as possible if plants arrive damaged.
I am terribly aggravated over all the dead and not dissolved plants from last year .
I will wait until the new plants arrive and then may upgrade once again. Original email was sent on the 13th.
Thank you for responding here.On May 19th, 2013, stormcloud added the following:
Bluestone is a reliable honest company. They have replaced the the 3 Columbine they originally sent with reasonable plants. However, I am not changing my rating from neutral because I do not think it should be necessary to go through all this in order to get something reasonable for their high prices. The new plants are more than double the size of the original ones which should never have been shipped in the first place.On October 30th, 2013, stormcloud changed the rating from neutral to negative and added the following:
I need to update my comments for others to read. Not even 1 of the items I bought from Bluestone in the past 2
years has survived.
When I remove the dead plants from the ground they are still intact in the coir pots having not ever grown at all.
I do not know what has happened to this once A+ company .
It is much too embarrassing to be writing to complain to Bluestone so I will just not be buying from them again.On Oct 30, 2013, Bluestone Perennials responded with:
"On May 15, 2013 1:30 PM, Bluestone Perennials responded with:
We received the email you sent last night when we opened this morning, and the office will be responding directly via email to resolve your shipping damage with either a reshipment or a refund, at your request. Also, we were notified of your change in our ranking this morning, and I have every faith we will be able to regain your trust in us. We are the same company we have been for 40+ years, and we stand behind our plants - guaranteed! Note: the office advises me we are reshipping your Aquilegias today."
On Oct 22, 2013, lilaclily Lombard, IL (Zone 5a) wrote:
Posted on June 28, 2013, updated October 22, 2013
Posted on June 19, 2013, updated June 28, 2013
This year marks the last time I order from Bluestone. There are some things that I don't mind - the coir pots, even getting 1 plant when you used to get 3. But what I do mind, and mind enough to take my business elsewhere - is the price paid for what you actually get.
I order from their 50% off sale every year. And even 50% off is too much to pay for the plant that you receive. Maybe if it's harder to come by, one doesn't mind paying $7 for what amounts to a tiny stick, but paying that for something one could procure at a big box store for $5.99 that is literally 5x the size? (recently came across a bunch, that was kind of a sinking feeling). I just can't do it any more.
Looking back at all my orders for what amounts to dozens of different plants, I can't recall even one of them standing out as impressing me as to its size and quality upon receiving. Looking out at my gardens, many of those plants - all perennials - died. Even their replacements. While I am an experienced gardener that enjoys nurturing a plant and watching it grow, after making all the correct efforts in planting it the first time around (light, soil conditions, etc), one thing I don't have time for is babying something that arrives barely a grade above a plug/liner. One shouldn't have to for that price - even at 50% off.
I ordered about a dozen shrubs in my order this year. 2 of them arrived basically DOA (no longer in stock so a refund was issued), 1 went into the ground, and the other 9 have been potted and I am babying them along for the summer before I can even think about planting them in the ground. Out of the echinaceas, 2 were plugs that had been uprooted in transit (even their packaging could not secure these, they were so small). Their replacements won't arrive until the end of August.
Their customer service is top-notch, but one reaches a point where one just doesn't want to call and complain any more.
Before writing this review, I stopped myself and stepped back and did the old, "Is is me?" before posting it. I buy a lot of plants, both in-person and through mail order. My expectations are not extraordinarily high because I base them on pretty much a rolling average of all experiences. Have I received plants from other companies in worse condition or much smaller? Of course. Have I received worse customer service? Or course. Hence my neutral rating. To some, Bluestone is exactly what they need and never disappoints. To me, I just can't justify the price with what I actually receive. Not any more.
On June 28th, 2013, lilaclily changed the rating from neutral to negative and added the following:
Wow. Talk about going downhill fast.
4 of the "shrubs" I potted up have since died. The weigela "Ghost" was the first to go, followed by all 3 of the chaenomeles that I ordered. I had them in a sheltered spot (filtered sunlight), not too dry, not too damp.
Never again.On October 22nd, 2013, lilaclily changed the rating from negative to positive and added the following:
In retrospect, I am a bit embarrassed that I let my emotions write such an unhappy review. Yes, the plants died. Yes, many have died in the past as well. But the truth is, I did not alert Bluestone to the problem and didn't allow them the chance to turn my frown upside down before posting feedback here. For that, I apologize.
Pat contacted me and was very patient with me as we went back and forth trying to figure out the high percentage of fatalities. Because I am an experienced gardener, it is hard for me to accept when I or my conditions are responsible for the fatality but I do feel I was honest in listing the plants that died at my hand - there were not many of them but they did exist. The rest, who knows? Circumstances are mysterious at best, especially when I have a garden filled with literally hundreds of successful perennials.
I will again say that their customer service is top-notch. Pat truly seemed to care about my unhappiness and I will say that she went completely above and beyond in trying to make me happy. She succeeded. On Oct 22, 2013, Bluestone Perennials responded with:
"On Jun 28, 2013 3:30 PM, Bluestone Perennials responded with:
If you will be in touch with our office, we will refund your purchase price. We apologize that our plants have not worked out for you."
On Oct 19, 2013, PapayalizaLiza Lincolnville, ME wrote:
I've been very pleased with everything I've ordered from Bluestone. they ship quickly, the coir pots are great, and though the plants arent giant, they really do establish much more quickly than would a larger, pot-bound specimen. By the end of the summer the plants have tripled ( at least ) in size and are thriving! Highly recommended.
I just received my order from Bluestone Perennials. It was my very first order from them but sure won't be the last. The plants were much larger than I expected and in just perfect condition; what ingenious packaging! Love the Coco Pots too; planting these without disturbing the roots will be a cinch. I couldn't be more pleased with my order and I highly recommend this company to anyone wanting the very best!
On Aug 15, 2013, ClevelandLinda Cleveland, OH (Zone 6a) wrote:
I ordered 2 viburnums - one arrived dead and the other hasn't grown beyond the 6 leaves it came with. Three dropmores also arrived dead. The aster I ordered is doing very well. Bluestone will be sending replacements of the DOA plants. Bluestone's plants are very small for the price.
On Aug 15, 2013, Bluestone Perennials responded with:
"On Aug 28, 2013 10:41 AM, Bluestone Perennials responded with:
I'm glad you have given us the chance to make good on your order. I am sorry your original order arrived in poor condition, and I have every faith that the next set will arrive in great shape. Please don't hesitate to let us know, as we can take further action if needed."
I have been ordering from Bluestone Perennials for the last 4 years. My perennial gardens (shade and sun) are comprised almost exclusively of Bluestone plants and I've only lost one and that was due to my dog digging it up repeatedly. My last experience ordering was the spring 50% off sale. When some plants didn't arrive (and weren't listed as sold out) I contacted customer service. I wasn't happy with the 1st response from them and let them know it. Pat, in the Cust. Serv. office took great pains to make it right. Fantastic, prompt response! The hosta I did order is doing beautifully, as are the salvia. The coir pots seem to do well if you rip and loosen the bottoms prior to planting. I love Bluestone's variety, online plant finder, thorough and clear instructions and plant information. It is a great site for a rank beginner (as I was 4 years ago) as well as an experienced gardener. I have tried other online sites but never had the success I've had with the Bluestone plants.
I made my first purchase here during their last 50% off sale. I had purchased several widows tears, some astilbes, and a few heuchera.
The plants all arrived in some of the largest boxes I have ever seen plants shipped in, but everything was intact and healthy. The coconut husk pots take some getting used to, and I let then soak in some water for an hour before planting. Considering how well they retain water I suspect it's the only reason the plants haven't dried out and died in this heat yet. For those complaining they don't decompose properly, I've noticed a light mulching on top of the pots helps.
I was a tad worried about the astilbes, they turned brown and withered a week after planting, but I noticed today that they're coming around and starting to bounce back.
All in all, I'm quite happy with my purchase and will continue to buy from them next year.
Posted on February 7, 2010, updated July 8, 2013
I ordered 13 plants from Bluestone during a half price sale. I ordered Astible, Sweet Woodruff, Sandwort, and White Bleeding Heart.
The plants were small but healthy. Some of the items I got were purchased with the future season in mind so I can't tell about their blooms but the plants grew and spread beautifully over the summer. My Astilbes bloomed and were lovely.
The only problematic plant was the White Bleeding Heart which arrived broken. I was assured by the friendly customer service agent to plant it and it should come up in the spring so time will tell. If it does not, I was told to call for a replacement. Reading the feedback on this site and from my own experience, I truly trust that this will be the case. I just hope I won't have to as I will love to have a blooming white bleeding heart this spring!
On July 8th, 2013, miss_sassy changed the rating from positive to negative and added the following:
I hate to write this complaint about Bluestone as I have thoroughly enjoyed ordering from them for years and given a few gift certificates. However, as another reviewer noted, you just don't want to call customer service and complain again about dead plants.
Unfortunately, over half of my order from last year did not come back this year. I think it might be their coir pots. The plant aren't there but the pots still are from last year - they haven't completely broken down. I wish I had taken the plants out of the pots to plant them.
I also have a few more expensive plants from them that have failed to thrive or died from previous years (two clematis and a hydrangea come to mind).
I wish there had been another outcome. Receiving the Bluestone catalog in the winter gets me dreaming of summer. I love their selection and while the replacement policy is great, I just don't feel comfortable calling and asking for a replacement for so many plants.
On Jun 11, 2013, lemurianne Ida Grove, IA (Zone 5a) wrote:
Posted on May 8, 2013, updated June 11, 2013
Posted on May 14, 2008, updated May 8, 2013
I received my very first order from Bluestone Perennials today, and I'm a little disappointed. I did take advantage of their recent sale, and most of those sale items look great, BUT I also ordered a viola (Etain) at $15 for 3 that is in just awful shape. It looks like something you'd find in a clearance bin in mid-July! All yellow and spindly with no blooms.. very disappointing. I love violas and was so excited to have this unique plant, but that excitement has turned to disgust. I have written to Bluestone to ask for a refund for this particular item, but have not heard back. If I do receive a response and refund I'll gladly change this to a neutral, but I really wish they'd not bother sending out these spent plants, especially at these prices!
On May 14th, 2008, lemurianne changed the rating from negative to neutral and added the following:
I received an email from Bluestone today that states they'll credit me for the violas AND send out more next week at no charge. I will update again when I receive the new violas.. if by some miracle they are in good shape I may change this to a positive -- Clearly this company wants to keep its customers happy, which I do appreciate.On May 24th, 2008, lemurianne changed the rating from neutral to positive and added the following:
After having complained about the state of a plant shipped to me, I received a refund and a free re-shipment of the same plant the following week. Though I still feel that the plant in question (Etain Viola) should be in much better shape for the price, I appreciate the service and have to admit that the other, CHEAPER plants I ordered look great so far! I will most definitely order from Bluestone Perennials again. The fantastic customer service makes up for the annoying packing peanuts and spindly, yellow-foliaged violas.On May 8th, 2013, lemurianne added the following:
It has been several years since I last left feedback, but I do think I have ordered something from Bluestone Perennials each year since and been pleased. When I was a just starting out as a gardener, I loved BP for their incredibly cheap prices and sets of 3 that would fill in a space quicker than one plant alone. But now, as a slightly more experienced gardener, I appreciate their new format -- bigger, healthier single plants for more money, but still very reasonable. I don't pay more for the plant + shipping than I would if I was buying something this size from my local nurseries this time of year. And the selection at BP is so much bigger! I received an order today and couldn't be happier -- everything is big and healthy and arrived undamaged.
I will say that I always remove the coco pots because they don't break down fast enough in my gardens' soil. The few time I did put them in the ground the plant became root-bound and died, but since I've been removing the pots I've had no trouble :) I will continue to order from Bluestone Perennials.On June 11th, 2013, lemurianne added the following:
I ordered a second time this year to partake of their great sale, and I was terrified when I received the email stating that the plants were shipped via UPS ground ON A FRIDAY!! There is no excuse for that. I almost called to complain immediately, but thought I'd go ahead and wait to receive the plants. The plants arrived the following week, alive but wilted and starting to yellow. After a couple days of nursing them along they looked no worse for wear and upon planting them I felt that they were obviously healthy, well-rooted plants when they were shipped. I still can't believe any nursery would ship via UPS on a Friday, but the plants are already sprouting new growth and buds, so I can't complain too much!
On Jun 11, 2013, wmc Oak Park, IL (Zone 5a) wrote:
Posted on May 20, 2012, updated June 11, 2013
I returned to Bluestone after having abandoned them a number of years ago, thinking that they had become too big and their delivered plants too small and insecurely packaged. I was very pleased to receive large, healthy specimens in a timely manner, package it a box with dividers fitted as if tailored to the plants. Bodes well.
On June 11th, 2013, wmc added the following:
Following up on my last review, Bluestone stands behind their plants. Without going into detail and in contrast with another vendor I have been dealing with, Bluestone's customer service was responsive to a concern I raised recently and rectified the issue without hesitation.
On Jun 10, 2013, frahnzone5 Bensenville, IL (Zone 5a) wrote:
I ordered several plants during their 50% off sale. Half of the order arrived if good shape. The other half was blackened and shriveled. This was not a case of shipping damage, those plants were boxed and sent in that condition. It only took 3 days for the plants to arrive at my door and I unpacked them immediately. I emailed Bluestone and they responded promptly and said they would either send replacements or give a credit. I received a credit. So I would give them a 'A' on customer service and a 'D' on plant quality. And I absolutely HATE those coir pots.
On Jun 8, 2013, ThrickaThrick Stillwater, OK wrote:
I have recently made 2 orders with Bluestone Perinneals and although not perfect I am pleased with the vast majority of plants and my dealings with the company.
I ordered 4 All Gold Bleeding Hearts. The packaging is well thought out to protect the plants. They all looked well and were planted immediately. For some reason 1 died immediately but the other 3 are doing well. After contacting Bluestone I was given an immediate credit, charging the cost back to my credit card. They were out of All Gold Bleeding Heart.
My 2nd order was 3 Gaillardia (Arizona Sun, Arizona Red Shades, Oranges and Lemons), and a Patriot Hosta. All of the plants were packaged well and in good health. They are doing well.
Posted on June 11, 2011, updated June 8, 2013
I wish there was a "splendid!" rating. I started gardening when I purchased my house 9 years ago and have been shopping with Bluestone since then. I LOVE that they grow their own plants.
In all these years and my many orders, only one plant in one threepack was unsatisfactory. I didn't request replacement because in that same order I received 2 free threepacks as premiums. I LOVE sales and coupons.
I'm sure they would've replaced it though, as the only two times I needed to contact customer service in 9 years I found the representatives to be professional, helpful and friendly.
Shipping is prompt and reasonable. In fact, last fall I took advantage of a bulb clearance sale and--I swear--I got up from the computer and walked to the front door and the box was on the porch already!
As long as I keep finding a square foot of free space, I will remain a happy loyal Bluestone customer.
On June 8th, 2013, bethjed added the following:
Another lovely spring thanks to Bluestone! I placed an order at the 50% off sale after seeing what did/didn't make it through the winter. Healthy plants, moist, arrived quickly and are thriving in their new spots. My previous bulb purchases showed up glorious again this spring. Love my Bluestone!!
On Jun 8, 2013, virginiarose Portsmouth, VA (Zone 8a) wrote:
Posted on April 25, 2013, updated June 8, 2013
Posted on June 1, 2012, updated April 25, 2013
Posted on May 7, 2012, updated June 1, 2012
Posted on November 2, 2011, updated May 7, 2012
I ordered 4 plants on 10-31-11 and received them 11-02-11. Very fast shipping and plants are fairly small but not unusual prices for starter plants. I noticed the good packing and soil was still moist. I have never gotten Coconut fiber pots before. Hope they work out because it's good for the environment. Millions of these plastic pots end up on the landfills.
See pictures on the Hosta forum. ( Mail order experiences good or bad ) Thank You!
On May 7th, 2012, virginiarose added the following:
Just a warning,The Hosta Great Expectations, started off great. I planted the whole thing into a large pot and it thrived. Now suddenly it started going down hill while the other hosta's were thriving. It was the coco pot. It did not decompose, it was tuff as ever and the plant was root bound. Maybe we should at least rip off the bottom, I had the same problem with the peat pots, the plants just won't grow. On June 1st, 2012, virginiarose added the following:
I do not know about the previous price list. A company does what it has to do to stay in business.
Compared to other web-nurseries I found them to be normal as far as prices go. I love the packing and not too keen on the Coco pots, but I just remove the pot and plant them.
I was really happy to get some shrubs at their 50% off sale, I've been waiting all year for these winterberries. Yes, winterberries for 7.77 each. They were ten times as big as some Caryopteris shrubs I bought from another popular company. I also got a huge Echinacea @ 4.47 it is by far the biggest and healthiest I have ever gotten. And best price, also got two baptisia that were both 12 inches tall at least and for all these plants the shipping was only 9.95.
I think this company is worth a second look, I will certainly keep ordering from them happily, and will recommend them to my friends.
I compare prices all the time and I have been happy with this company, even for small plants but sometimes they surprise me. :))On April 25th, 2013, virginiarose added the following:
Received another wonderful order from BS. They twisted my arm with that 10% off and the free plant thing. I love this company, the website is very user friendly which means a lot to me. If I see something I like I can put it in my shopping cart or wish list and it stays there. Smart Company! :))
I love the sales and the selection of plants and the prices. They have a little of everything it seems. The Coconut fiber is good for the environment and there is no plastic on the landfill. I just re-pot to a bigger size anyway.
There was a little dirt missing in a few of the pots. 'This end up' means, let's play volleyball!!On June 8th, 2013, virginiarose added the following:
I put in two orders this spring and got a lot of wonderful plants. There was a problem with UPS and my plants did not make it here on time, two shrubs died eventually. I notified Bluestone and sent a couple of pictures. They apologized right away and shipped out new plants they never made me feel like it was my fault. The replacement plants are even bigger than the first ones and my second order was beautiful too, I got a lot of things I would not have been able to afford other wise. Love the 50% off. :)
Once you register you will have a permanent shopping cart and you can add and delete stuff as you will. Also it is easy to create a wish list. Great Website!!
On Jun 6, 2013, heavenscape TabacVille, NC (Zone 7a) wrote:
This is my second purchase, in 2013 with this company.The first was a gift, and the intended receiver was very happy with the plants.
For the second one, I am enjoying the same experience. The plants were well protected and made the transit in the Southern heat. ALL the plants were healthy.
On Jun 5, 2013, neohiogardener Struthers, OH wrote:
I placed my first order with this company recently. I was impressed with the size of the plants, however two of them were damaged in transit due to crammed packaging, etc. I notified customer service via email. After about a week they responded that they would send replacements. They kept their word and I received nice healthy replacements this week. Good communication and followup. I will order again.
On Jun 4, 2013, mc003 Crown Point, IN (Zone 5a) wrote:
Posted on August 14, 2012, updated June 4, 2013
I'm not posting about a specific order but my overall experience. I have placed quite a few orders the last few years, both large and small and it has been nothing but a positive experience. I love the new coco pots. Do I miss the smaller plants that were priced in threes for the most part, yes. However, all the plants that I have ordered since they changed packaging and pricing structure have been far more robust then when they came in threes, plus they are still small enough and priced competitively that I'm still able to plant a whole bed at a time and not go broke. I just recently did five different shade gardens with plants purchased from several orders this past spring. All are doing fabulous even though we had the hottest July on record and abnormally dry conditions. I'm lucky enough to live in one of the parts of Indiana that hasn't been experiencing the extreme drought conditions. I hope this company thrives and lives just as well as the plants they sell! Thank you!
On June 4th, 2013, mc003 added the following:
I don't post alot on here but I needed to say I believe this is one of the few great companies to order plants from online. I know everyones experience with Bluestone is unique, but come on people...#1 I know everyone is used to getting things immediately in this day and age but give them time to respond to emails and other correspondance, #2 they are shipping live plants to you in a box that will probably get heated up quite a bit during shipping, especially if they are in transit for a few days, most plants will bounce back very well...if not, see #1. I have ordered many large orders this year and in years past and everything for the most part was great. When I did have an issue with a plant not being what it should or a plant that came out of the pot completely during shipping, I did the adult thing and contacted them via email and waited like a good girl for a response which always came within an appropriate time. I didn't immediately go into a huffypuffy whiney, omg this company should have known better, state of mind. Crap happens, people make mistakes. As to their coco pots, I still love them but I too have experienced that sometimes they were not breaking down quick enough to allow for new root growth, so I solved that by using small garden shears and making slits on the sides and bottom of the pot. I did that last fall and this spring and I'm not having any problems. I had first tried peeling them off but sometimes the roots were a little too attached to the inside of the pot and I was afraid of pulling at the roots too much. I'm a comparison shopper and there have been many a time that even though Bluestone's price might have been a little higher, I was more willing to invest my money on their plants because of the track record I have had with Bluestone and their plants these past 4 years. Yes some plants won't survive, that's a given, but you have to own up when you're part of the issue too. Dave's does a great service to those looking for reputable companies to order from and I wholey believe Bluestone should be right up there at the top. And for those of you that actually read this whole post, sorry for being so long winded!! lol
I miss the old Bluestone. They used to be, in my experience, been the best mail-order company around. Good selection, healthy plants, and unbeatable prices. They changed all that a couple of years ago, and it's a much less appealing source now. First, they tripled their prices. Sure, they upped the size of their plants, but I think few of their regular customers appreciated the trade-off. Second, the put their plants in "biodegradable cocopots." I am not sure about how well these degrade, but I urge you to NEVER PLANT THEM DIRECTLY IN THE GROUND. Most of the plants I tried this with last year are still relegated to that little 4" x 4" space. A very few were able to grow through it, but I will never plant it directly again. Now I'm left with the choice of digging the plants up, thereby disturbing their growth, or watching them be small for however many years it takes for the cocopots to disappear. Sure, you can cut the pot and remove the plant, but this is much more likely to damage the roots than removal from a plastic pot.
In general their plants still come in decent shape, but some of this spring's shipment are a little questionable. Time will tell.
Why oh why did they have to make these unfortunate changes?????
On May 26, 2013, ferncrazy San Francisco, CA wrote:
I emailed them and to date have received no reply. I informed them that my Armeria rubrifolias arrived very dry, many buds, very dry, foliage next to the coir collar brown. I finally removed the coir collars, have watered them daily, they may or may not survive. The next order came shortly after. Planting mix bone dry.
I compared their geranium phaeum "Samobor" with another vendor's I received same time. Bluestone's is yellowed, small- leaved. Magic Garden Store's is large, green, gorgeous shape. I won't buy from Bluestone again.
On May 26, 2013, Bluestone Perennials responded with:
"On May 28, 2013 11:12 AM, Bluestone Perennials responded with:
Hello ferncrazy, I have checked into this with our office manager and I am glad to hear you are in direct correspondence with us as we resolve the situation. I apologize that we were not able to answer emails over the holiday weekend."
I have been ordering from Bluestone since 2009 and I have to admit that last year I was a bit disappointed with the size of the plants. All but 2 made it through the winter. I placed another order this year for some perennials I could not find locally and they arrived today. I was extremely happy. I ordered 16 plants and all 16 arrived in excellent condition. I think they were the largest plants I have ever received from Bluestone and everything looked healthy. I thankfully got all of them planted before the rain came and I look forward to them blooming later in the summer. I was so impressed by the high quality of Bluestones plants this year that I am placing another order tonight. Thank you Bluestone!
On May 22, 2013, jvw Clinton Township, MI (Zone 6a) wrote:
I have ordered from Bluestone for at least 5 years now. Their customer service has always been top notch. Any time I had a problem with any order they rectified the situation immediately and pleasantly. I am sad they are not in the Top 30. For the most part I have been very happy with their plants. There are a few plants I had repeated trouble growing, but I wrote it off to my conditions. Also, I enjoy taking a road trip and going directly to the nursery to shop.
It took me a bit to adjust to the new coir pots/single plant system. I have learned I get better results if I remove the coir pot entirely immediately when I get the plants. Often I do not plant my gems right away and they would dry out too fast in the coir pots for me. And if I planted with the coir pot I found it did not break down fast enough and the plant suffered in the ground. Clearly though it works great for growing the plants as effidenced by the two orders I received from them this year. WOW! Gorgeous healthy plants. I am so very pleased!
On May 14, 2013, mariaverderamo Townsend, DE wrote:
Posted on December 19, 2007, updated May 14, 2013
Bluestone is fabulous! They sent me a replacement order this past September for cyclamen that did not grow; unfortunately I never received it (I think someone took it out of my mailbox), and they credited my account immediately. Awesome.
On May 14th, 2013, mariaverderamo changed the rating from positive to neutral and added the following:
Bluestone sent me a refund check for the cost of the clematis, so I am changing my rating from negative to neutral.
Ordered perennials this year. Bigger pots, which I like,and the plants look great. The achillea are huge. Like the fiber pots as I can put them straight in the ground. Have ordered from them before and will continue to do so. I've never had a problem with a plant from them.
On May 8, 2013, revclaus (Judith) Denver, CO (Zone 5b) wrote:
Posted on February 12, 2012, updated May 8, 2013
Posted on April 9, 2004, updated February 12, 2012
Last summer I ordered a couple of sale plants from Bluestone, and they arrived quickly and in great shape. Even though planted in June, they bloomed throughout the summer, and are getting ready to bloom now.
This year I ordered a few more things: daisies, ornamental grass, lobelia and a hosta, and they arrived exactly when I asked them to and in great shape. The plants promise to do as well as last year's sale plants. I would definitely order from Bluestone again.
On May 21st, 2009, revclaus added the following:
Nothing but glowing comments for my Bluestone orders this year. They've increased the size of some of their plants -- much appreciated -- and they're always packed extremely well. My newest plants are up and growing, beating out all the competition (except for Rosy Dawn coleus plants!).On February 12th, 2012, revclaus changed the rating from positive to negative and added the following:
I loved Bluestone and was thrilled to see the new coir pots. But when I checked into the website earlier this year and discovered the pricing that went with the new pots I was crushed. I'm a widow on a small fixed income and can no longer afford to buy from Bluestone. As with many of the other negative comments about the price change, the value at Bluestone was the ability to buy three perennials at a low price even if I did have to wait a year for the plant to catch up to the pricier plants at other garden centers and online sources. So now I'll be shopping locally where I can still get smaller plants at a lower price.
I'm sure they've invested a lot of money in their new system, so I don't think they'll have any way of reversing course given the negative feedback from so many long-time users. It's a shame, because they filled a niche market need. But now only the well-off can purchase there.
Last year's plants were awesome and did very well. I'm sad that Bluestone can no longer serve my needs.On May 8th, 2013, revclaus added the following:
I bought a clematis in 2011. When it arrived it was dry and falling out of the pot. Bluestone sent me another. It did not do well, so they replaced it again. They didn't have to do that so I was appreciative. But it was a much smaller pot like they used to send. It did all right last year but this year not so much. Weather related: we had two days of 9 degree weather and three blizzards in late April and early May. Everything on the vine died but there are some shoots coming up. I had also bought gaillardia plants which were awesome last year and the year before. Also some campanula which are doing well. Bluestone is the place where I will buy perennials, but that will always be smaller than if I buy them locally. The beauty of Bluestone is the variety available.
I purchased several perennials. They were planted in coir pots that could just be planted, pot and all. The packaging was corrugated. Not a plastic pot or styrofoam packing peanut i sight. Thanks so much, Bluestone, for your environmentally sound materials.
On May 7, 2013, Terry Murfreesboro, TN (Zone 7a) wrote:
Posted on November 26, 2001, updated May 7, 2013
Plants are rather small, but very vigorous growers, and great prices. Nice selection of perennial plants.
On May 2nd, 2002, go_vols added the following:
The three-pack of Lamium that I ordered last year has become two very large clumps, filled with beautiful flowers - lots of compliments on them, and surprise when I tell people they started out as three little plants. Ditto for the Sedum 'Matrona'; the only disappointment is one of the Clethra I ordered isn't showing any signs of life :(
Overall, I would still order from them again in a heartbeat..On April 10th, 2003, go_vols added the following:
I placed another order with Bluestone this year, and once again, was very pleased. This time my order was for shrubs and a clematis, and the size and vigor of the plants compare favorably to other mail-order sources for similar plants (for example, I ordered two deciduous Magnolias, one from Bluestone the other from a different nursery. They are comparable in terms of size, fullness and leafing out, and the Bluestone plant was significantly less expensive.) Way to go Bluestone!.On September 18th, 2004, go_vols added the following:
I just wanted to say thanks - my order arrived right on time yesterday (despite Hurricane Ivan) and was in great shape - as usual. On June 7th, 2007, Terry added the following:
Another great order - I took advantage of their spring sale to pick up several three-packs of perennials and a Clematis. Everything arrived looking fresh and perky. A couple of the plants weren't *quite* as well-rooted as I would have liked, but I think a little extra TLC (necessary anyway due to the high temps and dry conditions we're experiencing) will help them settle in and do well, as their plants normally do.
New since my last order - they used a box that was exactly the size to snugly hold a standard plant flat, which they included with my plants, making it easy to carry everything outside to the border bed Thanks!!!!On May 7th, 2013, Terry added the following:
I haven't ordered from Bluestone in a few years, but now that we're settled in our new home and my gardens are taking shape, I took advantage of a recent offer for a free plant with $75 purchase. I'm glad I did! Love the new coir planting containers, and as always, the plants arrived well-packed and ready to go in the ground.
I needed many plants this year, ordered from Totally Tomato, Bluestone perennials, NH hostas, American Meadows, Classy Groundcovers, & Dans Dahlias. I will comment on each site as the orders come in.
My largest order, I ordered 56 perennials in 2 orders from bluestone.(first time ordering with Bluestone)
start with I found their website and catalog to be better than average. packaging is outstanding, some plants did dry a bit in the 3 Days shipping, coco pots i find a plus, plants for the most part came in good condition, my Pulmonaria i need to keep an eye on right now (transplant shock maybe?). orders over $75 you receive a free plant but this can be missed on their website and they will not inform you that you missed it. after missing it the first order i e-mailed about this and a quick responds and my free plant was in the order, some time later i put in a second order
and watched to where i put in for the free plant. ordered the plant
but i didnt feel it recorded on the website and when the order came in i found that to be true. i found this to be minor and didnt bother bluestone about it but it may be an issue with others at Dave's garden.
all in all a good experience with Bluestone.