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I ordered from R&R for the first time this year because a friend of mine alerted me to a few of the sale items that they had back earlier this summer. Hostas, daylilies, and some assorted perennials. When they arrived, the shriveled roots that were in the bags did not look very promising. I still planted them, but figured that this would be my first and last association with the company.
A week or so later things began to sprout. After that, the plants began to take shape and looked really nice. As the summer moved on and many of the plants I received from other companies or bought as plants locally began to look sickly and diseased, the R&R plants are outstanding! The daylilies all bloomed and the hostas are just perfect. I could not be happier!
I will definitely be doing business with them in the future and will be eliminating a lot of the other lesser companies that I purchased from in the past. Thank you Roots and Rhizomes!
On May 13, 2009, LinkM Williamsville, NY (Zone 5b) wrote:
Against my better judgement I placed an order because they were the only place I could find some plants I really wanted. I was rewarded with nice, healthy plants in a very imaginative packing system. I would like to think they have learned from some other reports here, and I may try them again.
we received everything we ordered and all of the plants were absolutely wonderful. I will be ordering from them again. I found alot of shade perennials i couldnt find anywhere else.
On Apr 24, 2009, jayt36 Ashland, PA (Zone 6a) wrote:
I ordered six day lilies and five oriental lilies from R & R. My day lilies arrived in excellent condition and are already showing about 4" of growth. My oriental lilies were back ordered but came today. They are of a size much bigger than I expected and I am very pleased with them. I hope to get them planted tomorrow.
Also, I must comment that customer service was excellent. I wrote to ask when my day lilies would be sent and received a reply that they would get them out immediately. A couple of days ago, I wrote to ask about my back ordered oriental lilies, and was told that they were ready to be shipped. I was thanked for my order. I will certainly order from this company again.
On Apr 6, 2009, PinetopPlanter Auburn Four Corners, PA (Zone 5a) wrote:
I'm relatively new to daylilies, and ordered from several individuals on eBay, and this catalogue. While I haven't yet received plants from the other sources, I did get my R&R order last week. While they are not potted and green, the roots are alive and healthy looking. They arrived in individual, sealed plastic bags with holes punched in the bag. There was a modicum of peat with them, and the beginnings of growth on each. Each bag was printed with the variety name. They were not at all dried out.
The catalogue IS beautiful, but I agree with another poster that the website needs some work. They do offer some fine varieties, and their prices are good.
I was really impressed with their collection of dicentra. I ordered quite a few last year. Two of them didn't make it last year. I emailed and asked for replacement and soon received nice plants. I am really impressed with their professionalism. I'll surely order from Roots and Rhizomes again because they stand behind their plants. Thank you so much.
I found these guys through a friend and ordered using their website (which by the way could definitely use some work, my one negative comment!).
Plants arrived about a month after I ordered them, well packaged and healthy all. There was no "warning email" that they were coming, but that was ok by me. So far they are doing well in my city garden. I thought the prices were quite good for the size and quality of plants I received.
Plus the addition of a bonus gift (a daylily) was a nice touch. I will gladly order from them again.
On Apr 7, 2008, Sootfoot5 Mobile, AL (Zone 8b) wrote:
I have been a long time customer of Jung, but this is the first time I've ordered from R&R. I was not disappointed.
The plants arrived in excellent condition being packed exceedingly well. They were also surprisingly large for the price.
Another surprise was the free gift. Most companies offer a free gift as a "come on." This free gift was not mentioned when I ordered - it was just given, FREELY! (as it should be!) It is a lovely plant, a phlox, in very good shape, not a "second."
I will definetely order for R&R again, and I highly recommend them. Great bargains, and great product.
On Mar 2, 2008, jajtiii Richmond, VA (Zone 7b) wrote:
I ordered from these folks in the Spring of 2007 and I believe it was a positive experience.
The plants were some of the most inexpensive plants that I had seen advertised, so I knew that I would be getting single tubers with not a lot of meat on them (I expect to get what I pay for and this seemed reasonable and acceptable.)
For the most part, the plants came in better health then expected and the one that was showing some rot was immediately replaced (I think there was a wait for the shipping, but the customer service rep was very friendly and squared me away immediately.)
It seems that the biggest thing to watch for with Daylily companies is them sending you some unnamed variety (and you don't know it til a couple of years go by, when the plant has had time to bloom.) Of the 9 daylilies that I ordered last year, 7 bloomed and all appeared to be the variety that I ordered.
I am going to order from them again (right now in fact.)
I have ordered from R & R for the past 2 years and have been very happy with this company. There prices are good and there plants do well. I have had a couple of plants fail, but they were either replaced or refunded. There customer service was very helpful and friendly.
On May 29, 2007, debincincy Cincinnati, OH (Zone 6a) wrote:
Well, I am going to give R&R a positive rating. I too received the nice catalog for the first time this year but I was cautious due to the ratings here. But this year I did a mail-order test of my own, ordered from Jungs, R&R, Gurneys, Audubon Workshop, using coupons, etc. So far the only company that has sent me EVERYTHING I ordered has been R&R. All the others I am still waiting on backorders. The plants from R&R were small, as expected but green and healthy. (no smaller than Bluestone). I kept them in the pots while it has been so hot the last few weeks and they are still fine. Planted some over the weekend.
Right after I ordered in February, I realized I did not get an email confirmation so I called and I talked to one of the nicest customer reps ever. Very pleasant and she verified my order was in the system.
At first I did think it took long to receive the plants, but they did come from Wisconsin and I'm in Ohio, but since they arrived healthy, that was OK.
Once I see how they do this summer, I may have to admit that I would order from them again, I would so far.
Hello, I ordered 4 cypripedium plants all came in good condition but a little dried. The adversment stated blooming sized plants for 70.00 each 65.00 if ordering 2 or more, what I recived was 2 to 3 year from blooming sized plants whitch sell for 25.00 each from Roberts Flowers, I was very very dissipointed. I called to complain but they told me my only choice was to send them back, they are all ready coming up and that would mean death to these rare plants. this is a case of false advertisement, and to those of you who ordered from there got riped off! I will never purtch from them again! I spent $280.00 with this company and you would think they would have offered me something in compansation!
On April 25th, 2007, Russy changed the rating from negative to positive and added the following:
A series of miscommunications lead to my last feedback comments but after better communications as of today, the situation has been resolved and I am a satisfied customer of Roots & Rhizomes once more. This is a hectic time for all of the ordering companies so try not to be as rash as I was and carefuly explain what is wrong, without getting too upset with the person on the other end, they are under stress as well!
I have been an addictive Gardner for over 9 years, and got to know many Garden Centers, but I need to tell you about an awesome Garden Center, right here in my State, WI !!!
"Roots & Rhizomes"
Somehow I contacted them or they send me a Catalog, either way I am sooooooooo happy they found me :)
There Catalog alone is truly awesome, and I proceeded to order lots of stuff !!
Almost everything arrived when it was supposed to, and the packing of the seedlings was perfect, because nothing was disturbed, or messed up, and the Seedlings were nice and large, which is rare with other Garden Centers !!
I planted everything and felt good about it , as I said, I never had to worry that the seedlings were to little and I had to watch them continuously.
Some stuff was back-ordered, they all arrived in perfect health also, and to this day, everthing is growing so well!!!
I did have 2 death, I wrote them, and with in 2 days I had the replacements, also in perfect health, and large seedlings again.
There were NO questions ask by them, nothing !!
I will for sure order plants from them from now on :)
I recently purchased 6 "Twilight Sunset" Big Sky Coneflowers from Roots and Rhizomes. They arrived two days later, packed well, and completely unscathed (amazingly un-ruffled). Though small (I didn't expect big plants, as these are new cultivars and very popular), they were obviously vigorous and happy. I had never ordered from Roots and Rhizomes before, and was very pleased both with their shipping (speed and packing) and quality of the plants.
On May 15, 2006, Live2garden Waterford, WI (Zone 5b) wrote:
I placed my first order with this company a few months ago. I received the plants this Saturday. They are all in excellent condition, well packed and shipped safely. I am very pleased with the condition of the plants - both the size and vitality. In fact the size of the hostas are very impressive - no microscope is needed to see this guy! I will be ordering from them again. The only "bad" thing I could say is that an email to notify me that the plants were shipped would have been nice, but I am learning that not many companies provide this service. Maybe in the future there will be a way to link a shipment with an order and it can automatically send an email like the brand name pharmacies do. But this is a minor problem as far as I am concerned.
judging from the user ratings and comments I must be one of the few that got what they paid for. I've ordered plants a few times & never had a problem. The prices were right & the plants were a nice size.
On April 11th, 2008, woof12 changed the rating from positive to neutral and added the following:
Geez. I spoke too soon. this spring's 2008's order arrived & I wouldn't send this to a sick dog. Half of the order was only so-so. The other half was the pits. Out of the pots, leaves pruned all the way back & dried out/ wilted from the trip. Totally unprofessonal to send stuff like that no matter what the price.On April 14th, 2008, woof12 changed the rating from neutral to positive and added the following:
Well, at least they made it right. The replacement arrived sooner than I thought it would. On May 5, 2006, Roots and Rhizomes responded with:
"
On Apr 11, 2008 12:41 PM, Roots and Rhizomes added:
We hope you'll contact us directly to resolve this problem.
Ruth
800-546-4399 ruth@jungseed.com"
On Apr 14, 2006, hugeposiepatch Clearfield, PA (Zone 5a) wrote:
I received plants from this company today and they were in fairly good condition. I received a Corydalis elata--it was potted--a little dry--but still a nice plant. The other 2 I received were in bags--not much top growth but still both had good roots. I have planted them and will see if they grow or not. From what I saw today--I would order from this company again.
On Jan 24, 2006, zechickadee Philadelphia, PA wrote:
I'd never order daylilies from anyone but Oakes, but R&R's Siberian irises arrived large and healthy to me. Perennials were lower-priced than the "big-name" catalogs, and no smaller than Bluestone's, for example... and perfectly healthy. Online ordering is easy, too. As with any plant, prices are often fairer at local nurseries, but R&R has certain items I can't find nearby, even at the notable nurseries in my area. My orders were more recent than most of the negative comments here, so maybe the company is working to improve.
I've ordered several times from R&R and never had any problems with their daylillies, hostas or other plants. This year I faxed my order from work and within an hour someone called to let me know that one of the plants I ordered would probably not be available and she offered me suggestions as substitutions. Very nice of them.
The plants I received arrived in good condition and at the right planting time. All are doing well so far. Their plants and bareroot lillies and hostas are small when they arrive. It may take a year or two for them to grow to their full size. This year all my lillies and hostas that I have purchased from them in past years are gorgeous and some will need to be
divided in the fall. Their prices to me are very reasonable, their variety is great and the service is also very good.
On Apr 16, 2004, KDePetrillo North Scituate, RI (Zone 6a) wrote:
I received an order of several plants (and was surprised they were sent in plastic bags!). The verbascum was rotted, and I sent an e-mail complaint. They responded quickly and sent another plant within a few days. So far, so good: now I'll see if the plants respond to planting.
This is my second year of ordering - the first(last year)
there were a few problems but they were resolved by the friendly customer service department. Because of the way things were handled, I decided to try again. My order of daylilies (a variety of 12) arrived awhile ago and tho some were extremely small, they all looked very strong and healthy. They have been planted only a short time but I have every reason to believe that they will be a great asset to my garden. They have such a wonderful variety of potted and bareroot - I prefer potted and the pots that were received were in good condition and well packed. Of the 6 bareroots that were ordered, 5 were in good condition and 1 was mush - but there again, with one
quick call, that was taken care of. Overall, my experience with the company has been good and I would order again. I am always looking for something that is a little bit different and they seem to have what I am looking for.
Huh.... If I had found this website earlier I might not have ever tried R&R. I had a good experience, but these comments make me wonder if I just got lucky? I ordered the back-page special of six daylilies right at the end of their shipping schedule for the spring. I got six really nice, good sized daylilies. They were planted in July, which isn't a good time to plant _anything_ around here, and all six did just fine. Three of them even bloomed yet that summer, and they were all true to name. I'll probably order from them again, but I'll be cautious and make it a small order until I see if they're consistent or not.
I like this company because they have a much greater variety of perennial plants than the run-of-the-mill mail orders, and I disagree with other complaints about price - these are bargains compared to White Flower or Wayside. Packaging, as I remember, was average, but the plants I received did fine except for one (difficult to grow anyway, and I definitely neglected it so don't want to blame them.)
I had a very positive experience with Roots & Rhizomes last year, and as a result I have been passing the company's catalog around my office. The 7 miniature daylilies I ordered all bloomed before the end of last summer. The trollius bloomed beautifully within several weeks of planting. The 2 thyme plants took off and put the established ones to shame. Everything arrived in good time, in perfect condition, and with efficient packaging. No black mold (a problem I've had with plants purchased from other catalog vendors); just healthy plants. It might help that this supplier is in Wisconsin and I am planting in Western Michigan, but I continue to RECOMMEND this company -- especially to those who live in Wisconsin, the Chicago area, and Michigan. Fabulous selection of perennial geraniums. Good varieties of Siberian Iris. The prices are considerably lower than those of Wayside Garden. I placed my order 2 weeks ago with confidence.
Roots and Rhizomes has a great daylily selection! I've ordered twice now and have been very happy with the results. Even when I received something that seemed a bit small or unimpressive, the vigor with which the plant has shot up has shocked me. The daylilies I've gotten bareroot have been nice and beefy, and have been packed well. They are my favorite mail order house right now - and I've ordered from many.
