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Order plants on 9/27/09 and have never receive them. Sent email several times to Marlene, she said she would send me the plants I ordered but I have never receive them. This been going on for three months. In the process of contacting the Better Business Bureau and Paypal. I will never order plants from her again, and would highly recommend that anyone who is thinking about purchasing plants should reconsider it.
In early Spring, I ordered 3 "Pride of Barbados" Plants for a total of $56 with postage. After several email inquiries, they were finally shipped about mid-April. All plants were dumped from their pots, dry and broken. I managed to save 2 broken stems and the free Plumeria cutting.
It took so long that I could not cancel PayPal. By then I was so annoyed that I gave up trying to deal with this company. Too many broken promises.
On Mar 23, 2009, KayJones Panama City Beach, FL (Zone 8b) wrote:
I am having a problem with Marlene - no response to my emails or phone calls - if anyone has any questions, feel free to dmail me.
I am really surprised by the 'no response', because when I placed my orders, she would call me back immediately - now that I am due a refund, I am getting no response to my calls. 2 weeks ago, she said she had mailed my refund check - maybe it got lost in the mail - ya think - I've not received the check - something is not right here!
Does anyone know if she's ok?
On March 28th, 2009, KayJones added the following:
Today I received a check for $30 (from Marlene), and there is still $14.95 due on the total amount charged on my Visa.
I have dmailed her AND emailed her today, requesting the balance of the charges. I will post again if/when I hear back from her or receive a check for the balance.On May 1st, 2009, KayJones added the following:
I am sad to say that this vendor is $15 richer and I still have no living Stictocardia vine. She stated she 'had me covered' for a replacement vine - still haven't heard any more from her. I will NOT order from, nor recommend this company again!
Ordered bougainvilleas from Plumeria Gallery back in late September/early October via Visa/PayPal. When I had not received the plants before our temperatures here started cooling down, I contacted Marlene (and yes, I get the impression this is her company as she is the only one answering the phones) in late October, mid November and mid December, to ask for a refund because I feared that the plants would not survive over the winter since they are frost tender in my area (New River, Arizona). To date (1/2/09), I have not received the refund I requested so I have filed a complaint with Visa and with the Better Business Bureau in Clearwater, Florida. My money has been taken and I have nothing in return so I now consider this to be a fraudulent transaction and I will be following up with the appropriate authorities to seek reimbursement. ORDER FROM THIS COMPANY AT YOUR OWN RISK.
On Aug 23, 2008, Fallbrookguy Fallbrook, CA wrote:
I placed an order for Delonix regia with Marlene from Plumeria Gallery over a month ago. I was told my tree would be shipped on a specific date. After waiting several days I would call Marlene and tell her that my tree hadn’t arrived. I’d then be told that she wasn’t able to ship as she promised but that she would certainly do so the following Monday. This pattern has now been repeated weekly for a month.
If you can’t do something please don’t promise that you will. If circumstances change please do me the common courtesy of returning my emails or perhaps even take the initiative to inform me that my shipment will not be sent when specified. Today I decided to cancel my order out of frustration since I have no idea when or if my order will be shipped.
On Aug 23, 2008, The Plumeria Gallery responded with:
"
On Aug 26, 2008 7:46 AM, The Plumeria Gallery added:
Your tracking information was sent last week. You should have your tree by the time I saw this post. We are in rainy stormy season with flooding, which slows down our shipping. You also received a tree that needs to get to California from Florida in the least possible time so you can get it planted, which required it to leave on a Monday or Tuesday, which have been our worst days of the week for storms this summer. We apologize for the delays."
On Jun 8, 2008, docgipe NORTH CENTRAL PENNSYLVANIA, PA (Zone 5a) wrote:
Placed order March 18, 2008.
Payed for using PayPal March 18, 2008.
Buyer follow-up telephone call status of order April 15, 2008
Buyer E confirming telephone discussion April 15, 2008.
Seller response giving no shipping date. April 15, 2008.
Buyer E asking for shipping date May 13, 2008 (2 months)
Seller reported shipping tomorrow May 14, 2008.
Buyer E inquiring about order May 26,2008.
Seller reported shipping tomorrow May 27, 2008
Buyer canceled order and requested refund June 2nd.
No communication from Seller. Filed this report as apparently my only recourse.
This is the first internet negative difficulty I have experienced while being a good customer for many sellers. I of course can not know what administrative problems this company has but it is evident there is much room for improvement.
On June 12th, 2008, docgipe added the following:
June 12th. No communication, no money returned.On June 29th, 2008, docgipe added the following:
June 29th. No money returned. On June 30th, 2008, docgipe added the following:
JUNE 30th.....more confusion! My response to some attempt on the part of this firm to communicate.
This certainly gets more and more confusing. As a buyer I did not need a PayPal account to pay you. I do not have a PayPal account. Yet you say you sent my money refund with PayPal. You have my shipping address and home address with the order and on one or more of my E mails to you which were not answered. There is no confusion concerning my address. It remains the same. I repeat........your firm is the only firm on line that I have ever had a mess like this to deal with.
.......Under payment details your copy when compaired with what you say ends up even more confusing. This is not a shipping receipt. It is a USPO electonic notice saying you sent an intent to ship not that you actually shipped. Double talk and confuson will not solve this problem. Since there is no reciept showing from the USPO I might deduct your firm never gave the order to the USPO. If this concerns the return of funds as it appears it is further confusing because you say you did return the money using PayPal. If this is the case it still is not a receipt it is as stated the USPO electronic statement saying you notified them that you intend to do something.
I will certainly find relief when the check somehow arrives to my attention. When it clears I will also note here that you finally did make justification with me. So far this has been a nightmare like none other.
.......All you really need do is write one check in the proper amount and apply one stamp on one envelope to the proper person. Three days is the average first class mail time from your firm to my postal address. On July 6th, 2008, docgipe added the following:
July 7 No money received as promised June 21.On July 14th, 2008, docgipe added the following:
July 14th. Another month. No money as promised. Guess I
I AM BEING PUNISHED for publishing the truth
for all to see. On July 22nd, 2008, docgipe added the following:
July 22nd. No good news to report yet.On August 2nd, 2008, docgipe added the following:
August 2 Dumb De Dumb Dumb..........and still no positive response by the company. On August 11th, 2008, docgipe added the following:
August 11 This is so bad it is getting silly! Still no check has arrived.On August 18th, 2008, docgipe added the following:
August 18 th. Nope........nothing yet. This weekly entertainment is sponsored by Plumeria Gallery with funds that have not been returned.On August 25th, 2008, docgipe added the following:
August 25th. Plumeria Gallery is living up to it's earned reputation. No refund yet. On September 1st, 2008, docgipe added the following:
Sept. 1st. Here's some excuses that have not been used yet. To many snowbirds arriving in Fla. Mail trucks can not get out of Naples. Your refund was sent. Must have been lost by the Post Office. Accountants have the books. Can't get your address. Have to pay horrible taxes in two weeks.On September 8th, 2008, docgipe added the following:
Sept. 8.....post to let you know I am still alive and could use the money for better causes. On September 15th, 2008, docgipe added the following:
Sept. 15th. Who ever coined the phrase..No News is Good News?On September 22nd, 2008, docgipe added the following:
Sept 22 nd. I'm being ignored. How could this be?On September 30th, 2008, docgipe added the following:
Sept. 30th. Still no action as promised.
I HIGHLY SUGGEST THAT ANYONE CAREFULLY READ THE RESPONSE BY THE PLUMERIA GALLERY AND THEN CHECK THE FLOW OF MY COMMENTS. WHAT YOU WILL DISCOVER IS ABSOLUTE PROOF THAT THIS COMPANY HAS FLAT OUT TAKEN MY MONEY AND EVAPORATED.
THE CLAIMS IN THEIR RESPONSE ARE ABSOLUTELY A POOR POSITION STATED BY PLUMERIA GALLERY. THE FLOW OF COMMENTS PROVES THIS BEYOND A SHADOW OF A DOUBT.
THEIR PROMISES AND CLAIMS ABOUT SHIPPING WERE FLAT OUT LIES.
THE PROMISES TO RETURN MY MONEY HAVE NOT BEEN KEPT EITHER.
YOU MAY DEAL WITH THIS COMPANY. THE CHOICE WOULD BE YOURS. SEEMS TO ME THE ODDS OF GETTING EVEN GOOD SERVICE LET ALONE EXCELENT SERVICE WOULD BE VERY SMALL INDEED.
I CLOSE THIS CHAPTER OF LIFE BEAT BY A CROOK ON THIS ISSUE. SOMEHOW I STILL BELIEVE THAT WHAT COMES AROUND GOES AROUND. THE ENTIRE ISSUE IS ON THE SHOULDERS OF PLUMERIA GALLERY. I GUESS THEY NEED MY MONEY MORE THAN I DO.
DOCGIPEOn Jun 8, 2008, The Plumeria Gallery responded with:
"
On Jun 21, 2008 1:59 PM, The Plumeria Gallery added:
My apologies, this is the first I have seen of this and will check tracking information for your package. May and June were exceptionally busy, catching up shipping orders placed from January through May, over 200 orders requesting delayed shipping due to the long, cold winter. I will send you a refund and apologize for the less than stellar service."
On May 9, 2008, pirl Southold, NY (Zone 7a) wrote:
I ordered and paid on Jan. 26th believing she'd send them mid April, as promised. I've emailed her with no reply so cancelled my payment today. A lack of communication is not a wise business decision.
