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On Jan 21, 2007, trackinsand mid central, FL (Zone 9a) wrote:
i ordered some lime/sulphur on january 7. here it is, january 21 and still no product. i know it's only been two weeks, but i'm used to dealing with fast shippers. i'm usually very good about checking the watchdog, but i didn't on this purchase. regardless of the outcome, i won't be ordering from them again.
On January 22nd, 2007, trackinsand added the following:
well, one day after my post and fedex just pulled up with my order. unfortunatley, i am a bottle short. i just emailed customer service to give me a credit on the missing bottle, plus some shipping refund too. now we wait...now the "fun" begins. i just hate this.On January 31st, 2007, trackinsand added the following:
a follow up post: i emailed the company for a refund and waited two days for a reply. none came. i called them and talked to a nice woman who apologized and told me i would receive a refund on the missing bottle and also, after asking, a refund on half the shipping since i paid for two bottles. i also asked how soon i would get my refund and she said soon. i was pleasantly surprised when i did receive notice of a refund within two days. i think i got off good considering the bad rating this company has. i am keeping my rating neutral inspite of the fast refund. the slow shipping and missing products in the shipment are enough to let me know this isn't a place i want to trust very much.
