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Comments regarding Artificial Rocks Factory

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  Feedback History and Summary  
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1 negative

Comments:

RatingAuthorContent
Negative L1229
(1 review)
On Oct 10, 2009, L1229 Glen Gardner, NJ wrote:

Web site shows the DuraRock product as theirs when in fact it is a DekoRRa product.

I do not recommend buying any DuraRock items from them. If you like the DuraRock's you see on their web site, you should look for the same item under the DekoRRa name, which is the samething and much less expensive.


On Oct 10, 2009, Artificial Rocks Factory responded with:

"On Oct 13, 2009 10:47 AM, Artificial Rocks Factory responded with:

Although websites (like Dave's Garden) that give customers a chance to provide feedback on companies and their products can be a great service to others, there is also a growing problem with individuals writing whatever they want whether it's true or not.

Despite our attempts to understand this New Jersey customer's complaint through e-mails and phone calls to him, we could only learn that he loved (!) the rock he ordered, it fit perfectly over the item he was trying to conceal, and that he appreciated our excellent customer service....BUT he didn't want the rock. It left us scratching our head.

Our website features many testimonials from satisfied customers, but it's also true that there's always one or two weird individuals that surface every once in awhile who a company can't please and who will go to puzzling efforts like registering for websites like this just so they can post false information.
"



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