Comments regarding Rose Franklin's Perennials & Herbs (Butterfly Bushes.com)Click here to return to Rose Franklin's Perennials & Herbs (Butterfly Bushes.com)'s listing.
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|On Jul 24, 2015, aocanas11 Sherman, TX wrote:
I just spoke on the phone with Rose, as I was trying to order some butterfly larvae, and I ended the call feeling disrespected and hurt. Bottom line - I was treated very rudely. It may have been a short 2 minute call, but it was enough to throw off my morning and send me here to write my first review of any business EVER.
|On Jul 28, 2014, Tummygoat Draper, UT wrote:
I was excited to find an online source for a plant I've been looking for and ordered immediately using my smartphone. The next day I received a Paypal refund -- minus $1 as a processing fee -- and a nasty note stating Rose Franklin doesn't ship to my state, instructions on reading fine print, along with some other unpleasantries. Having never experienced an issue with shipping plants to my state, I revisited the site using a full sized computer. The fine print did state that Rose F doesn't ship to my state; however, she listed the states she doesn't ship to (almost all) instead of listing the states she doesn't ship to (would be a much shorter list). I can see how this might be confusing; however, I didn't even see the list on my smartphone.
|On Jun 17, 2014, Cassie19625 Anoka, MN wrote:
I placed my order in May, and as anticipated, the plants shipped June 16. In the shipment notification email, they took the time to tell me that if this is a rural mailbox, to not let the plants sit outside for very long. I noticed there was no tracking number so I emailed back asking for one. My mail is delivered between 10am and 3pm and I work an hour from my house, so I thought I'd keep an eye on it and buzz home when they were delivered. Rose Franklin took the time to email me back...saying she didn't have the time to email 40 tracking numbers a day and wouldn't provide me with one. I emailed back, and her suggestion was to contact my local post office and have the plants held. By this time, the time she'd dedicated to three emails easily could have been spent sending me a tracking number.