PlantFiles is getting a new look! Just in time for spring, we're rolling out a new look for the best online plants database. It will also work with your smart phones and mobile devices, so now you can take it with you on garden center visits or botanical garden tours. Questions or comments? Please post them here.
I was excited to find an online source for a plant I've been looking for and ordered immediately using my smartphone. The next day I received a Paypal refund -- minus $1 as a processing fee -- and a nasty note stating Rose Franklin doesn't ship to my state, instructions on reading fine print, along with some other unpleasantries. Having never experienced an issue with shipping plants to my state, I revisited the site using a full sized computer. The fine print did state that Rose F doesn't ship to my state; however, she listed the states she doesn't ship to (almost all) instead of listing the states she doesn't ship to (would be a much shorter list). I can see how this might be confusing; however, I didn't even see the list on my smartphone.
I emailed Rose Franklin expressing my disappointment with her lame, and extremely rude, customer service. Luckily she wasn't authorized to charge for her precious time to respond to my email. All-in-all, it was well worth the $1 to get screamed at by an uptight old bitty. This person and company doesn't understand customer service in the year 2014... reviews like this one are a good way to spread the word.
Based on the negative way Rose Franklin treated me, I wouldn't give this company my business... even if I did live in one of the two states she ships to. Make sure to read the fine print and don't poke the hornet nest that is Rose Franklin... unless you have a dollar to spare and want to yelled at by a senile old coot.
I placed my order in May, and as anticipated, the plants shipped June 16. In the shipment notification email, they took the time to tell me that if this is a rural mailbox, to not let the plants sit outside for very long. I noticed there was no tracking number so I emailed back asking for one. My mail is delivered between 10am and 3pm and I work an hour from my house, so I thought I'd keep an eye on it and buzz home when they were delivered. Rose Franklin took the time to email me back...saying she didn't have the time to email 40 tracking numbers a day and wouldn't provide me with one. I emailed back, and her suggestion was to contact my local post office and have the plants held. By this time, the time she'd dedicated to three emails easily could have been spent sending me a tracking number.
To date, I still have no tracking number. This is horrendous customer service, and I will never be ordering from this company again.