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Comments regarding KT Botanicals

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71 positives
14 neutrals
9 negatives

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RatingAuthorContent
Positive khul81
(1 review)
On Aug 30, 2011, khul81 Birmingham, AL wrote:

Posted on August 26, 2011, updated August 30, 2011
Posted on August 22, 2011, updated August 26, 2011
Posted on August 19, 2011, updated August 22, 2011
Posted on August 19, 2011, updated August 19, 2011
I placed a better than $330 order (#19068) on 08-07-2011, on 08-08-2011 I received an email stating the order had been shipped. It is now 08-19-2011 and USPS still has not indicated they have received the package from the shipper ( KT Botanicals LLC). I have sent multiple requests pertaining to the whereabouts of this order and the only response I have received from Tyler at KTBotanicals.com was that "I know this package has left" and "will be taking a closer look". A reputable website doesn't use a site listed email to conduct business transactions as spammers use spiders to crawl the web and search for emails meaning that KTBotanicals@aol.com ( a free email address) must be constantly swamped with spam. Most reputable web sites will use an email address like sales@xxxxxxx.com or customerservice@xxxxxxx.com.

I believe this thread was started by operators of KT Botanicals. If you google KTBotanicals,
"The Scoop on KT Botanicals" is listed as the 2nd web site. It does NOT say "The Scoop on KTBotanicals.com" Meaning that who ever started this thread knew that "KT" should be separate from "Botanicals", now most anybody who wanted to start a reputation thread on a web site or a company would most definitely use the name for which they are the most popular (KTbotanicals.com) not the registered business name (KT Botanicals) KTBotanicals is active on many numerous forums which doesnt sit well with me. Also these 1 review posters are too numerous and sound way over hyped for your average Kratom purchase.
I am a Top Rated Power Seller on a popular site meaning that I have 100% positive feedback AND I'm a power seller. I have a USPS account and ship many items on a daily basis using the same 2-3 day priority shipping that KT Botanicals stated it used for my shipment and I NEVER have EVER had ANY kind of problems with USPS taking 12 days to indicate receipt of a package that I had shipped through them. Quite the opposite, they nearly ALWAYS indicate receipt within 24 hours usually much less than that. These people seem to be quite dishonest as on their website it doesn't list any products as OUT OF STOCK, yet if you read the FAQ it states that if it is then it may take an even more considerable amount of time to receive your order. If this is the case then the items should be marked as OUT OF STOCK on the site and claiming that a customer will receive their order in 2-10 business days is a FLAT OUT LIE. Also this company has among the WORST customer service I have experienced in 15 years of internet purchases. I would NEVER EVER EVER choose to do business with a company like this ever again. I have requested a refund but have been ignored probably due to the fact that ktbotanicals@aol.com probably get 200 or better spam emails everyday.


On August 19th, 2011, khul81 added the following:

Read ALL the posts below. Is it USPS they use or USPS because UPS DOESN'T OFFER PRIORITY SHIPPING! That is a USPS service. UPS offers ground, next day, 2 day, 3 day and express critical. This thread couldn't hold water w/ a sponge. KTB is a scam that uses forums to dupe customers.
On August 22nd, 2011, khul81 changed the rating from negative to positive and added the following:

I WAS WRONG!!!!
This company did not try to scam or defraud me. Travis from KT Botanicals contacted me today and fixed the problem with my order. Not only did they re-ship my package but they shipped the new order overnight and totally free of charge while refunding the total cost of my order as well. Boy, I couldn't have been wrong about these guys. I am so sorry. KT Botanicals, I want to thank you for taking the time to straighten everything out. I wish I could delete my post about this company as I feel I have done some damage to the reputation of this company by making my complaint in haste. Please forgive me KT Botanicals, I know we can enjoy many years of continued business with each other. Thank you Travis and Tyler.
On August 26th, 2011, khul81 changed the rating from positive to negative and added the following:

LIARS! FRAUD! THESE GUYS PROMISED THEY WOULD RESHIP MY ORDER OVERNIGHT SINCE THEY COULD NOT PRODUCE IT AND THEIR TRACKING NUMBERS WERE BUNK. I FIXED MY COMMENT AND RATING BEFORE I RECEIVED MY ORDER. THESE GUYS HAVE $336 OF MY MONEY AND HAVE LIED MULTIPLE TIMES ABOUT THE WHEREABOUTS AND SHIPPING OF MY ORDER. DO NOT BUY. FRAUD READ THE ENTRY ABOUT THEM ON RIPOFFREPORT.COM GIVE OUT TRACKING NUMBERS THAT WILL NOT WORK DUE TO THE FACT THAT USPS NEVER RECEIVES THE SHIPMENT.
On August 30th, 2011, khul81 changed the rating from negative to positive and added the following:

Nothing negative to say here. I'm very sorry about the loss Travis, I can completely understand for the delay and lack of communication due to unanticipated circumstances. THESE GUYS ARE TOP NOTCH. Very sorry for jumping the gun 2x.
Positive a_j_c_85
(1 review)
On Aug 24, 2011, a_j_c_85 Ferndale, PA wrote:

I have placed a couple orders with Ktbotanicals and both times I've been impressed with shipping speeds and quality of the specimens. I will certainly be ordering again.

Most impressive was the response time with their customer service. I was kinda curious about not receiving a order confirmation or tracking number. So I checked my account info and sure enough it was a user error, haha. By the time I sent the first email and finished fixing my account info, Travis had already emailed me the tracking number! Also my package was already at my PO! Much faster customer service than I'm used to and much faster shipping!

Thanks Guys!

Positive Wagerng
(1 review)
On Aug 22, 2011, Wagerng Fayetteville, NC wrote:

I've ordered from this company multiple times and every time it's been a positive experience. Their Bali Kratom is always potent and I wouldn't drea
of ordering it anywhere else. I've purchased Mulungu, Lady's Slipper, Kanna, Piracetam, and Ephedra and I've been pleased with each and every one of my purchases.

Shipping has never taken more than a week. I've noticed that the larger the package is, the longer it gets delayed. For example, a package containing 114g of Kratom and 100g of Piracetam took about 4 days to arrive on my doorstep while a package containing a pound of Mulungu took 6 days( ordered on Sunday, there on Saturday)

This company has made a loyal customer out of me with their great products, decent prices, quick shipping, and customer service( never takes more than 24 hours)

Positive peacerose45
(1 review)
On Aug 19, 2011, peacerose45 silver spring, md
United States wrote:

Posted on August 14, 2011, updated August 19, 2011
My experience so far with KT Botanicals has been very poor. On July 18 I placed an order for 3 items with a total value of $143.92 for which I received a confirmation email the same day. On July 19 I received an email from stamps.com saying "KT Botanicals has sent you a package" with a tracking number. I also received another email from KT Botanicals that one of the items I ordered is not in stock and will be sent separately. When I clicked on the tracking number, the only information on the number was "Electronic notification" on July 19 at 10:44:00, location 95628 . As it is a USPS website, I knew it meant that a mailing label with postage had been printed but the package had not yet arrived at a post office location. As I was about to leave on a trip and very busy, I did not worry about it, thinking that the package would have been delivered by the time I returned. But the package had not arrived. I sent an email to KT Botanicals on August 11 and have not received a reply. The tracking number still gives the exact same information. In the meantime, my credit card was charged the full amount of the order, including the items that were not in stock, on July 18. Other online companies I have ordered from do not usually charge my credit card for items that are out of stock and only do so once the items are available to be shipped. I am hoping to get some results through this forum. Otherwise, I have no choice but to contact my credit card company to dispute the charge.


On August 19th, 2011, peacerose45 changed the rating from negative to positive and added the following:

The day after my negative rating and comments, I received a call from Travis, their Operations Manager, who admitted that my order had indeed fallen through the cracks, apologized profusely and said that they would send the package as expeditiously as possible, including a bonus pack of one of the items I ordered. He also promised me a discount on future orders. The package has arrived, my credit card account has been refunded the amount for the out-of-stock item, I am very pleased with the quality of what I received and I am changing my rating to positive.
Positive Hesperidae99
(1 review)
On Jul 22, 2011, Hesperidae99 Grain Valley, MO wrote:

It was with this forum that I decided to give KT Botanicals a try. I ordered Amanita Muscaria Caps and Pedicularis Densiflora (Indian Warrior). I placed the order on Tuesday and received on Friday! Super fast (I'm in the Midwest). The specimens arrived precisely as described on their website and actually exceeded my expectations. They were beautiful specimens and were packed well. I will definitely do business with these people again. Thank you KT Botanicals; you have a new customer!

Positive pattygreengenes
(10 reviews)
On Jul 20, 2011, pattygreengenes Lansdale, PA wrote:

I ordered a trichocereus cutting and two varieties of poppies. Both poppy packets contained amounts equivalent to those provided by sellers on eBay and the cutting was enormous, way bigger than I anticipated - over 4" across and 6" high. Arrived in about a week, well packaged and I received emails keeping me up to date on my order.

Positive J__B
(1 review)
On Jul 11, 2011, J__B Stratmoor, CO wrote:

Posted on July 11, 2011, updated July 11, 2011
While their product list was large and the shipping was prompt the product was not as advertised. When I purchase something as "foliage" by definition that would mean "leaves". My order of Machona Brava arrived as a bag of sticks. The Indian Warrior (buds only) were actual buds. Unfortunately those buds were covered in while fuzz not seen in the advertised picture and I can only assume to be mold.

Sadly it was only their offering of those two hard to find products that convinced me to purchase from them.

All other products were received as advertised but that only means 60% of my order is usable.

I have sent them an email expressing my concerns but after reading their FAQ I have little hope that they will respond. I am hoping I'm wrong but as it stands I would not use this vendor again and would definitely not recommend them to anyone else.


On July 11th, 2011, J__B changed the rating from negative to positive and added the following:

Less than an hour of leaving my concerns here I was contacted first by email then by phone. They were very helpful in addressing my concerns. It turns out what I had feared to be mold was infact the products natural appearance and they were more than willing to make accommodations for the zornia which they agreed wasn't up to their usual standards.
Positive michaelreach
(1 review)
On Jun 26, 2011, michaelreach Santa Monica, CA wrote:

I have a Ph.D in molecular biology and have used KT Botanicals for a few years, and have found their products excellent. I have also used several different merchants, and always was disappointed. For instance their Kratom is far superior to anyone elses. Their only drawback is that they are not as fast as McDonalds, and I have had to wait a week or so. Thank You Tyler and Travis. Michael

Positive jasontru
(1 review)
On Jun 22, 2011, jasontru Austin, TX wrote:

Posted on June 22, 2011, updated June 22, 2011
Posted on June 22, 2011, updated June 22, 2011
Posted on June 22, 2011, updated June 22, 2011
I am a first time customer with KT and have experienced a lack of customer service with them so far. I placed an order on 6/12 and received a shipping confirmation on 6/14 without a tracking number. So I emailed them on 6/18 just asking for a tracking number but no response. So I sent another email and still no response. Gave them a call yesterday and left a message,no response. The only thing I have an idea about is that they already credited me with a quick response. Hoping this will get a response from them.

Thanks


On June 22nd, 2011, jasontru changed the rating from negative to neutral and added the following:


On June 22nd, 2011, jasontru added the following:

And I do understand that some order can take a while. I just wanted to get a tracking number because it would give me an idea of when it will arrive. I have had issues with delivery companies just leaving a package at my door and having the package be stolen.
On June 22nd, 2011, jasontru changed the rating from neutral to positive and added the following:

Of course. A couple hours after posting I receive the package! I'm dumbass. Thanks KT and Travis.
On Jun 22, 2011, KT Botanicals responded with:

"On Jun 22, 2011 12:11 PM, KT Botanicals responded with:

Hi Jason,

I'm glad everything worked out for you. I apologize about not getting the tracking info to you- I was locked out of the UPS system until this morning- the day that it was delivered, go figure. Anyhow, enjoy, and thank you for updating your rating. I really appreciate your support and there are absolutely no hard feelings here. I look forward to assisting you in the future. You have the perfect climate for your order!"


Positive rjh1
(1 review)
On Jun 14, 2011, rjh1 brisbane
Australia wrote:

I have ordered product from this company a few times and have been pleased by their response time as well as their range. My last purchase had one item that was mistakenly substituted for what I had ordered and when informed of this I was told to keep the item and the correct product (with a little extra amount by way of apology) was sent. As I am an overseas buyer it's nice to bookmark suppliers you can trust.

Positive Musicman321
(1 review)
On Jun 9, 2011, Musicman321 San Angelo, TX wrote:

I've had a great experience with KT Botanicals and wanted to put in my two cents. Before ordering from this company I read through all of the reviews and comments, as well as the company's FAQ. I admit I was amused by parts of the FAQ, as they were bluntly straight-forward and kind of funny. I placed my order on June 3rd and received my order on June 8th. Everything that came was correct, and I must say that the quality of these products is great. I am especially impressed by their UEI Kratom. I saw a few negative comments on this board, but I found their level of service to be good. I believe in giving credit where credit is due. I will definitely be ordering again in the future.

Positive blizzard2587
(1 review)
On Jun 8, 2011, blizzard2587 Morgantown, WV wrote:

Posted on June 5, 2011, updated June 8, 2011
I have placed 2 small orders of rare seeds from kt botanicals yesterday, I am confident in recieving these in a timely fashion as the other reviews seemed very positive, and i hope to soon change my experience to positive. I will keep everyone posted


On June 8th, 2011, blizzard2587 changed the rating from neutral to positive and added the following:

I have recieved the package VERY quickly and was very impressed with the company. Thank you Kt botanicals and I will definitely be ordering again !
Positive kayleidoscope
(1 review)
On Apr 13, 2011, kayleidoscope Aldie, VA wrote:

I'm am very impressed with KT Botanicals! My order was shipped not even a day later than when I placed it. The package arrived a day earlier than the posted expected date! Very fast shipping :)!
I am very pleased with the service I received from KT Botanicals. I will deffinately be a returning customer.

Positive padi61
(1 review)
On Apr 7, 2011, padi61 Fort Worth, TX wrote:

Posted on April 4, 2011, updated April 7, 2011
Still waiting on a PRIORITY shipment 7 BUSINESS days old. No reply to emails. I love the fact they have my money and my product. I now get to contact my bank to get my money back. Masking my living online as well, I am VERY aware of what it costs to send a 2 ouce package ( first class) so I know Ive been ripped off on shipping. I also am aware of how long it takes to ship either 1st class or priority, nationwide and am almost at past twice that time frame. Ripoff artist. STAY AWAY.


On April 7th, 2011, padi61 changed the rating from negative to positive and added the following:

Travis and I reached an agreement. I just want to say, If KT botanical is looking for a warm fuzzy, wrong Grandma here.

That said, he spent some time talking with me. He SUGGESTED: A full refund. A reshipment via ups 3 day select, and imparted some homeopathic wisdom to me.

End result, As of 4-06-11 I had all my money back. As of 4-7-11, I had everything I ordered. He also included a sample from his wares, and a recommendation on some websites where I could do some research on other products. The recommendation proved invaluable. I wish that he had of gotten things right first. He did go above and beyond to repair the situation.

In the end, he was above pay grade in delivery and time spent. A priceless source of information. A treasure in personality. Get your stuff in a tighter formation Travis. Your energies are best used getting it correct the first time. His mom did a good job. In the end, I will be back and order again and again. I'm not concerned at all about reordering. Give em a try, but bust him if it aint right.

All of that said, Please DO try them. If you hit a snag in the road, be proactive and email, call, do whatever you have to do. Sometimes, we have to do extra. All of us. None are exempt.
Positive petersoldan
(1 review)
On Mar 15, 2011, petersoldan Livingston, TX wrote:

I have purchased from this company several times. The kratom was of excellent quality,nicely packaged and shipped PROMPTLY. I am not affiliated with the company but just wanted to add my positive 2 cents worth. If concerned about the shipping....I suggest you read their FAQ. You will see that you recieved the product well in advance of their stated time frame-which is at least as fast as the other companies. It appears that they print the shipping label first and then fill the order.(All well within their stated times in the FAQ). This causes you to recieve an email saying the item was shipped. SOME people then believe there is a problem with the shipping. This is not the fault of KTbotanicals,but merely a side-effect of using the postal system and stamps.com endicia etc.If all else fails then follow these 3 steps:
1. READ THE FAQ
2. READ THE FAQ
3. READ THE FAQ.

I HAVE compared them and purchased from several other companies on the internet. So far this one is my favorite.

Positive tex198
(1 review)
On Feb 16, 2011, tex198 Austin, TX wrote:

Posted on January 12, 2011, updated February 16, 2011
Hello, I live in Austin, TX. I placed an order with this company on Wednesday 05 January, 2011 for Indian Warrior, Skullcap, and Wild Dagga. I was pleased to receive an email regarding the status of my order, which was shipped on Friday 07 January, 2011. Since the package was shipped via first class USPS with a tracking number, so I decided to check the tracking. Apparently USPS didn't receive any information until the 8th of January. It was only that USPS was expected to receive a package on the 8th. A package that was supposed to be already shipped, according to KT botanical. This would have been fine with me, but on January 11th I receive an email saying my wild dagga flowers are on back order, a full 6 days after placing the order.... Then to make matters worse I check the USPS tracking info today (today would be the day I should be receiving at least part of my shipment) I see that it has just now Processed through Sort Facility, January 11, 2011, 6:10 pm, WEST SACRAMENTO, CA 95799. Well that is interesting, four days after my item was supposedly shipped I find out it hasn't even left California. I am a patient person, but have no tolerance for inaccurate information regarding purchases that I have made. I have never had any package from any company take this long to ship an item. At least if they did; they would have had the gumption to be accurate about the delay and inform my promptly of a back order on a particular item. I want to like this company, but just haven't really gotten a professional vibe yet.


On February 16th, 2011, tex198 changed the rating from neutral to positive and added the following:

So my products came and they were exactly as described. The manager called me and apologized for the delay, he sounded sincere and offered me a discount on my next purchase. As far as ordering from them again, I will. Sometimes you have to wait a bit longer for good things.
Positive Jakiddy
(1 review)
On Jan 25, 2011, Jakiddy Minneapolis, MN wrote:

Posted on January 21, 2011, updated January 25, 2011
I recently placed my very first order with KT on 1/19 and promptly received a shipping confirmation, I was very impressed. Today I decided to do a little more research on them and stumbled upon Dave's. I then learned that it is simply a notification of processing. Nothing was hurt except for my anticipation I suppose. Although I must say, this seems like it causes much confusion for customers but would have a simple solution: don't e-mail the delivery notification unless it has actually left the building ;)
I am, however, very impressed with what looks like their responses to remedy any problems, and upon reading some took it upon myself to actually read their FAQ! It explicitly addresses every negative topic on Dave's reviews here.
I am curious to see delivery time (to Minnesota) or if any problems occur with my shipment, if only to prove the haters wrong. I am confident from what I have seen that it will go smoothly.
I will reply with an update!


On January 25th, 2011, Jakiddy changed the rating from neutral to positive and added the following:

What they said is completely accurate. I received my package in a very timely order (but just haven't been able to get to reposting), and am very pleased. I will continue to use KTB, and recommend them to anyone. If you work with them, they will definitely work with you.

Don't let any *cough* slightly ignorant people *cough* on here persuade you otherwise ;)
On Jan 25, 2011, KT Botanicals responded with:

"On Jan 25, 2011 1:22 PM, KT Botanicals responded with:

Customer ordered on the 19th and received his package on the 24th,
which is a mere 4 business days after placing the order.

USPS Tracking number 9101010521297471524229

We would appreciate it if you would update the world with your dealings with us and change your rating to reflect our service now that you have sufficient experience to provide a review. Thanks!

Tyler
KTB"


Positive mmky
(1 review)
On Jan 24, 2011, mmky Rockledge, FL wrote:

I placed an order on Friday, 1/21 and it shipped within hours. Received the package via USPS on Monday, 1/24 in Florida. Was a really quick response. Will continue to do business with them, for sure.

Positive Jack_o_Roses
(1 review)
On Jan 3, 2011, Jack_o_Roses Casper, WY wrote:

This is a great example of a webstore: They seem to care about a) their line of work, b) the customer, and c) their business:
a) Before deciding to purchase from them, I discovered that they participate in several forums that I had found independently. They have a broad line of rare & specialty products that are not collectively available anywhere else. Their online catalog spurred interest in the science behind their products; I found the information and scientific literature referenced to be valid & not exaggerated.
b) It appears to me that they have always tried to resolve, to the customers' satisfaction, any complaints. Just look at the comments here! (e.g., $250 returned to the customer after the product was delivered...). I found other ecommerce review sites with on my own before making a purchase with them. It was clear there that they always tried to responsibly fix any problems.
c) Truthfully this is a new site to me. KTB offered a 15% discount on my next order for an "accurate" review here(yes, they asked for a post that "accuately reflects" my experience). I wouldn't make something up just for the discount (but this might explain multiple reviews from the 'same' person with a different nickname). I wouldn't bother with this unless I liked them & planned to use them again.
Respectfully, Jack..., PhD

Positive jimeleason
(1 review)
On Dec 31, 2010, jimeleason Winona, MN wrote:

I have dealt with KT Botanicals for a couple of years now. I often order multiple times per month. In this time I have had one issue receiving the wrong shipment information . I sent an email and got a response in half a day . I live in Minnesota and my orders come in about five days. If you like to track orders like I do, I cut and paste the tracking numbers to USPS tracking. I find this to be more up to date then the STAMPS.COM information that come with your order conformation. I have no reason to change vendors. I do have reasons to stay with KTB. Product quality is high. I find they are reliable and the price can't be beat. I know I have tried .

Positive ynot1979tony
(1 review)
On Dec 21, 2010, ynot1979tony Fort Wayne, IN wrote:

Posted on December 4, 2010, updated December 21, 2010
So I studied the somewhat sarcastic and well prepared FAQ page, even read until it was suggested that one who hadn't read thus far should raise their hand and commence to slapping themselves (which did make me chuckle), what didn't make me chuckle was the fact that I've been patiently waiting for my order to be completed for the past 5 months. I've been waiting since 6/30/10 for 10lbs of Marshmallow leaf. I read their big red letters informing everybody that they will not communicate on this topic.

Their reasoning is this as quoted from their page,

" **This is a Pre-Order Item!!**
We are now shipping all pre-orders placed from July 31st - September 15th! Future Shipments will cover pre-orders from September 15th onwards. We will not respond to inquiries such as, "When is my MM leaf shipping?" because we update everyone right here in big, red, bold, letters! There is a 15% order cancellation fee for Marshmalow Leaf pre-orders. The Next major shipment expected November 15th with minor shipments incoming every week. Breathe guys, its coming!
All Orders for Marshmallow Leaf are special order items which will be shipped in the order that they were received! "

If you notice my order was placed before the dates listed and I have yet to receive any Marshmallow Leaf. If I cancel then I get charged 15%. Good Luck getting Marshmallow Leaf from these people, as far as I can tell it's a racket to acrue 15% commissions from those who attempt to buy. I considered phoning KT Botanicals until their FAQ page informed my that their phone number was basically a filter for future orders and a requirement for using credit cards, so I sent them an e-mail.

To be fair I'm waiting for a response, but to insure I get a response I'm contesting the charge through Discover and posting here. KT Botanicals writes in their FAQ " We will charge your card for no more than the authorization amount after we can verify the receipt of your package. Therefore, we charge your card anywhere from 2 to 14 days after your order has shipped. "
If this is true then I should not have been billed ($139.20) for the Marshmallow Leaf almost 6 months ago.

Order Information - Order #12092 Qty.

Products Total
10 ea. Marshmallow Leaf (Althaea officinalis) 1 lb C/S $139.20
1 ea. Damiana Leaf (Turnera diffusa) 1lb C/S WC $10.67
1 ea. Papaver Rhoeas (Red Poppy) Flowers
•Weight - 28 grams
$4.99
1 ea. Scutellaria Lateriflora (Skullcap)
•Weight - 454 grams foliage
$18.35

--------------------------------------------------------------------------------

$173.21Sub-Total:

$30.00Zone Rates (Shipping to US (13.30lb(s))):

$0.00Shipping Insurance:

$203.21Total:

Status History & Comments Date Order Status Comments
06/23/2010 Processing
06/23/2010 Processing Credit Card payment. AUTH: 02362B. TransID: XXXXXXXXXXXX.
06/30/2010 Update 10 lbs of MM leaf will ship separately

$203.21 was applied to my discover card.


On December 21st, 2010, ynot1979tony changed the rating from negative to positive and added the following:

I was immediately contacted after posting my issue here, the representative was completely understanding and admitted the error. KT Botanicals went above and beyond the typical rectification that most retailers offer. They not only refunded my purchase and S/H charge, but because of the oddity surrounding my situation they offered a 30% inconvenience fee. I will point out that the correction was made and my refund check cashed within a week. I am totally satisfied and will speak highly of this interaction to whomever I meet wishing to discuss KT Botanicals.

Totally professional A+
Positive jers88
(1 review)
On Dec 20, 2010, jers88 Baltimore, MD wrote:

I was hesitant to order from KTBotanicals after reading some of the negative reviews, but I'm REALLY glad that I did. Based on what I had read, I expected my order to take a few weeks to arrive, but it showed up just a few days after it was placed online. Everything I received was of great quality, much better than other vendors I have ordered from in the past. Their Full Spectrum 50x Kratom extract and Blue Lotus extract are AMAZING and very competitively priced. I'll definitely be ordering from them again.

Positive eiose
(1 review)
On Dec 9, 2010, eiose Cape Coral, FL wrote:

I have ordered from this company three times now and it has been great all around. The product was delivered in a decent amount of time and is what was specified. I really enjoyed the Indian Warrior bug and the Leonotis leonurus is a very good quality. I recommend this website to my friends and family.

Positive Shari85
(1 review)
On Dec 9, 2010, Shari85 Los Angeles, CA wrote:

Posted on October 30, 2010, updated December 9, 2010
Posted on October 26, 2010, updated October 30, 2010
I recently ordered 60.00 dollars worth of products from kt botanicals on the 17th of October. I live in Los Angeles only 3-4 hours away from their location. Two days after my order I received a confirmation number. It has been over a week now after receiving my confirmation number and my package has still not been shipped. I'm a very understanding person and emailed the company twice now politely asking for an update or estimate of when they plan on shipping the package. I have received no response. On their website they stated expect your package within 10 days from the order, and even sooner if you live close by. I'm starting to get a little skeptical now. I will definitely update as soon as I receive or decide to take any action :)


On October 30th, 2010, Shari85 changed the rating from neutral to positive and added the following:

My order arrived on October 30. KT Botanicals called to apologize for the delay as well as offer me a bonus gift item with my order.
On December 9th, 2010, Shari85 added the following:

3rd time ordering. Last time shipping was extremely fast. The staff seems friendly. Exceptional quality with the products. Will order again :)
Positive arkady09
(1 review)
On Dec 5, 2010, arkady09 Houstonia, MO wrote:

Loyal customer for 2 years, always good service and in time. I will continue to order from you guys.

Neutral EthnoMannen72
(1 review)
On Dec 4, 2010, EthnoMannen72 Berlin
Germany wrote:

While in Berlin for business, I found it very difficult to find certain items that I am usually accustomed to purchasing in the states. I was happy to know that KT Botanicals was willing to accomodate my request to ship my items overseas because I was in desperate need of these items. I suffer from anxiety and being stuck in meetings all day with foreign clients seemed to amp up that anxiety.

When all said and done, I got the package via Air Mail in 7 days. Not bad at all for a trans-atlantic shipment. The items were of good quality and have really helped me out alot.

Will be back when I run out. My invoice was hand signed by "K.C." which was a nice touch.


Note from the Garden Watchdog editors:

It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.
Neutral ISHMAEL
(1 review)
On Dec 4, 2010, ISHMAEL Little Falls, NY wrote:

Posted on December 1, 2010, updated December 4, 2010
My order # 14403 from 11/11/10 has not been recieved.
It has been 12 work days since it was "shipped".
Money involved: about $70.00.


On December 4th, 2010, ISHMAEL changed the rating from negative to neutral and added the following:

Apparently, the best way to contact this company is through this message board. I received a call from the company within 15 minutes of posting my disappointment.

I do not buy their reasoning. I received other plants in the mail this same week. I am an orchid grower and botanist who studied under Dr. Chin Chi Lin. I am familiar with what plants can take.
I ordered on 11/11 and stated in the "special instructions box" on their order form to "ignore the weather. Ship immediately. Email me if you can not."
(FAQ states that items ordered after 12/1 will be held until Spring)
They sent me an email stating my item was shipped when in fact, it was not. I took days off to wait for the mail. I was sorely disappointed.
This is the type of customer service I would expect from two kids operating a company out of their mother's garage.
My wife has also "banned" me from using this company.
Thank God for Ebay.
On Dec 4, 2010, KT Botanicals responded with:

"On Dec 3, 2010 5:07 PM, KT Botanicals responded with:

This customer ordered two very cold-sensitive tropical plants in the middle of an East Coast winter. Tropical plants that are grown in 85 degree greenhouses, must be acclimated to withstand the low light, low humidity, and cold temperature conditions that they will endure during the shipping process. This takes a MINIMUM of 1 week acclimation if the plants are expected to stand any chance of arriving in living condition.

Present weather conditions for the customer's destination feature daytime highs of 30 degrees with night time lows of 20 degrees.

We received a negative rating on Dave's Garden as the primary communication regarding this customer's order- Not an email, not a phone call- Just a negative review. Tactful. After reading the review, we immediately called the customer to explain the acclimation process but the customer abruptly responded with "I don't F*** around."

We don't either. Order canceled, money refunded, customer banned."


Positive grimeybeatz
(1 review)
On Nov 27, 2010, grimeybeatz Baton Rouge, LA wrote:

kt has an awesome selection that no other botanical supplier can match and they're service and delivery took no time at all sure they have been late before but they were moving to a new building at the time and explained their situation. They are a business and all businesses have their ups and downs really the us postal service can also be a factor in your delivery time. so these people blaming the company for the late arrival need to add in all the factors that take a package to reach a destination. kt is great and i will be ordering more from them soon.

Neutral scotched
(1 review)
On Nov 16, 2010, scotched Pasadena, CA wrote:

Posted on November 13, 2010, updated November 16, 2010
Posted on November 10, 2010, updated November 13, 2010
Hey Dave's Garden, I wish I read all of these reports before I ordered from this company!

I got sucked into the same hole as a lot of you - waited over a week for my items to be shipped - and I'm currently getting the run-around. Dishonest at best. I live in Los Angeles and ordered simply because of the proximity. I hope nobody else makes that mistake.

I placed a small order (4 items/ ~$60) on the 2nd. The invoice on the website said "shipped on the 4th" (didn't even reach the post office until the 8th according to the tracking). I contacted him earlier about an order cancellation on the 6th, no response.

He has no problem responding timely when it comes to a purchase inquiry, but when it comes to following through or assisting problems, he is no where to be found.

Not having supplies that you claim to have (ie. items actually in stock) OR not being able to keep track of your inventory is one of the most unprofessional characteristics of any businessman. Even worse, using it as an excuse to a customer just irks me even more. Why should your problems be mine? Is it really that hard to be organized?


On November 13th, 2010, scotched added the following:

Hey KT Botanicals -

Although my package was *prepared* (shipping label printed) on the 4th - the fact remains, it wasn't shipped until the 8th!

I see you've stated facts about your company, but you said nothing about your lack of customer service.

I WANTED to cancel my order on the 6th (after fully understanding your policy of a possible 10 day wait time) AND the fact that you couldn't even tell me if an item was in stock.

Sent emails to cancel my order (well before it was shipped), NO RESPONSE.
A rep from KT gives me a call the DAY my order arrives, for what? You couldn't call me earlier when I actually needed help?

Like other comments below; I believe this company does not have actual stock, and simply drop ship orders as they get 'em.

Their products aren't bad, but it's clear that a SALE is more important to KT botanicals, than their customers' assurance and peace of mind.
On November 16th, 2010, scotched changed the rating from negative to neutral and added the following:

KT refunded my costs (November 15th) on their own (without my asking), and didn't ask me to return any items either.

I appreciate the gesture even more than the refund, shows these guys care.


On Nov 16, 2010, KT Botanicals responded with:

"On Nov 10, 2010 7:02 PM, KT Botanicals responded with:

Hello Scott and Daves Garden. This order was received on the 2nd of November and was packaged for shipping on the 4th. It arrived at its destination on the 10th of November; 6 business days after receiving the order (USPS Tracking Number 9101010521297883235669. We make it a point to process and ship orders within the shipping and processing time frames that we clearly state in our FAQ, as well as on the order confirmation page:

From the FAQ:

When will I receive my order and how is it shipped?

All orders are mailed through the United States Postal Service in Sacramento. All orders come with free delivery confirmation to ensure that your order gets to the right place within the correct time frame. Most orders normally take between 1-3 BUSINESS days to process, and 2-7 POSTAL days in postal transit within the US.

From the order confirmation page:

Please Read Our FAQ Before Contacting Us!

Charges appear as KT Botanicals LLC

**IMPORTANT SHIPPING NOTICE**

Depending on the products you ordered and our current stock, your package will be processed in 1-3 BUSINESS days. Normal shipping times for domestic packages are 2-7 POSTAL days, and 7-10 for international packages.

As you can see, we state in no uncertain terms, when you can expect your order to arrive. If there is any way that we could be more clear with regards to expected delivery times, please let us know.

We'd like to state that this year alone we have shipped over 14,000 orders. To date we've received a few negative reviews on the Dave's Garden website which we have tried our best to remedy with our clients.

-KT Botanicals

"


Neutral FlyinVito
(1 review)
On Sep 28, 2010, FlyinVito Parlin, NJ wrote:

Fast shipping but found the Kratom material to be less than substandard. I threw one order in the trash.

Positive gardenhappy22
(1 review)
On Aug 24, 2010, gardenhappy22 Waukesha, WI wrote:

I Just ordered some rare ethno botanical seeds as well as Kratom from their large selection of products it came very quick and prompt. I was vary happy with their fast shipping and great customer service. keep up the great work!!

Positive philbollig
(1 review)
On Aug 6, 2010, philbollig Derby, KS wrote:

I ordered some Kratom and some Blue Lotus from KT recently after locating their website online. I was skeptical at first, I have reservations about ordering online. I was very happy with their product and I have felt alot better after my workouts. I use kratom when I lift weights to alleviate muscle soreness and it is AWESOME!!!! They gave me a follow up call to see how the Kratom went around two weeks later and it was nice to have a personal report with the staff. I'm from Kansas and it is hard to get herbal products out here in the prairies of America's heartland. I'll be telling some of my friends about them. Highly recommended!

Thanks KT!

Neutral sagelmaurer
(1 review)
On Aug 3, 2010, sagelmaurer Putney, VT wrote:

Posted on July 9, 2010, updated August 3, 2010
DO NOT ORDER FROM THIS COMPANY. THEY WILL STEAL YOUR MONEY.

I ordered $250 worth of egyptian blue lotus 2 months ago, no lotus has arrived, and I have tried many times to contact KT botanicals with NO REPLY and NO REFUND. I am an herbalist who does not have an abundance of money to lose. Some of this order was for students of mine, so I had to refund their money out of my own pocket.

I have never had this bad of an experience ordering online from any company IN MY LIFE. There is no way to contact them, or to ensure that your money is safe. You will lose your money if you order from them, you will not receive your order, and they will not respond back to you even if you flood them with emails.

I cannot believe they can get away with this, I am going to take as much legal action as I can. This is stealing people's money with no regard for ethics or legality at all.

sagelmaurer@gmail.com


On August 3rd, 2010, sagelmaurer changed the rating from negative to neutral and added the following:


After a couple months since my order, I did finally receive word from KT botanicals. The day that I posted this review my money was refunded, and they did contact me. They sent the lotus order without charge, and called me many times asking to take down the negative reviews.

I am very grateful the money was refunded, and the lotus was sent. However I was not happy about the many phone calls and the requests/demand to take down the negative reviews. I am a very busy person running a business and did not have the time right away to write update my negative reviews. This is part of the consequence of treating customers the way they did.

I am not sure if I had not written this (and a few other) negative reviews if my money would have been refunded, and the lotus sent.

I will not work with KT botanicals again, but I am very thankful they refunded the money, and sent the lotus free of charge which they did not have to do, and I realize this.

Blessings.


On Aug 3, 2010, KT Botanicals responded with:

"On Jul 25, 2010 8:24 PM, KT Botanicals responded with:

The following is the tracking information for the above customer.... who also agreed to post an update letting everyone know that she did in fact receive BOTH A REFUND OF $250 AND HER ORDER, which actually puts US out of pocket quite a bit- Not to mention any damage done by her libelous complaint on here and 3 other complaint boards. Thanks "Sage" for honoring your promise to follow up and update your posts. Karma sweetheart... Karma.

Tracking Number:
1Z60830R0393459651
Status:
Delivered
Delivered On:
07/16/2010 2:47 P.M.
Location:
FRONT DOOR
Delivered To:
373 XXXX RD
XXXXX, VT, US 05346
Shipped/Billed On:
07/09/2010
Type:
Package
Service:
GROUND
Weight:
9.00 Lbs

"


Neutral Remmy40
(1 review)
On Jul 28, 2010, Remmy40 Beverly Hills, CA wrote:

Posted on July 28, 2010, updated July 28, 2010
Tyler is one of those rare people in the ethnobotanical world who spends his time researching alternate means to help people. Look at his personal product line-up- Anxiet-Ease, Extra Strength Pain Support, Xuan Xia, and his many exlcusive products. He is a busy man, running what has now become a very large company that supplies many of the other shops on the net with their goods- There is good reason behind his successes. Believe it or not, my first order from them was when they were on Ecrater! It's amazing how things have changed since then! Most important here is what was said above. Tyler is quite an asset to the ETHNOBOTANICAL community. His service is not exclusively with Kratom or Salvia like some of these other shops, nor should it be, as he sources and ships thousands of rare medicinal species to and from all over the world. His store is for the interested and ethno-researcher. Hats off to Tyler and KT Botanicals.


Note from the Garden Watchdog editors:

It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.
Neutral poppy68love
(1 review)
On Jul 25, 2010, poppy68love Beverly Hills, CA wrote:

Let me tell you about KT Botanicals. I have been with these guys and gals since their inception and they have always treated me kindly and gotten my orders shipped out in a reasonable time-frame (delivery in about a week). If an issue EVER came up, Tyler and his employees have always been more than fair in resolving it, which is more than I can say for most companies that I have dealt with. I have bought literally thousands of dollars in specialized herbs and extracts from them and have always been satisfied with their product quality, prices, and service. The real gem about buying from these guys is that they are the real deal and have an almost encylopedic knowledge of their field. Their competence, makes me confident in buying from them because I know that I will receive exactly what I order at the potency stated on their site.

You can't go wrong with KTB!


Note from the Garden Watchdog editors:

It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.
Neutral RickyHickson
(1 review)
On Jul 16, 2010, RickyHickson Birmingham, AL wrote:

KT Botanicals is a pilar in the ehtnobotanical community. For us researchers, Tyler's work is invaluable. He provides us with the plants we demand, at a price we can afford, and at a quality that we simply can't find elsewhere. They have been around for a long time and aren't a new kid on the block by any means and it bothers me to see a post such as this one. Surely, the below post will be resolved or removed within the next few weeks. Tyler, any words on this one? I refuse to believe that this man or his company ripped anyone off. I have yet to hear of any one of my MANY MANY refferals to KT Botanicals ending up anything less than completely satisfied with their business dealings.

Keep on the cutting edge KTB, you were made to do what you guys do and know that you have an almost cultish following behind you!


Note from the Garden Watchdog editors:

It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.
Neutral Saving_Grace
(1 review)
On May 19, 2010, Saving_Grace Franklin, PA wrote:

I tried the Anxiet-Ease last night and it really helped. It just kind of took the edge off w/out making me groggy. I was having some problems w/ my daughter and I usually take Clonapin, but trying to get away from the pharm. drugs, I thought I'd try this. It definitely helped calm me down and ease my stress.

The shipping was fast and the packaging was well marked. I would highly recommend this product to anyone who has stress or anxiety issues.

I've bought different items from KT Bot. before and Tyler is always great about getting back to me w/ any questions I have.


Note from the Garden Watchdog editors...

It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posed as "HplyEvrAftr." Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.
Neutral HplyEvrAftr
(1 review)
On May 19, 2010, HplyEvrAftr Harrisville, PA wrote:

I've dealt with Tyler @ KTB for many years and the experience has always been positive for me!! Great products - Always fresh and pkg'd professionally - Great customer service, and overall a pleasure to deal with :)

My latest transaction was for 1g of 50x Mitragyna Speciosa extract, as well as a sample of the Anxiet-Ease herbal concoction capsules. Good communication through-out the process, and the delivery was prompt as well....

The 50x is an amazing product... Nothing out there of it's kind. Great aroma that smoldered for hours!! :)

I haven't tried the Anxiet-ease yet, as I am waiting on some anxiety... Will review on my forum when I try them.

Thanks Tyler... keep on doing what you are doing ...GREAT VENDOR!!

HplyEvrAftr
Founder/Admin
Kratom Connoisseurs .


Note from the Garden Watchdog editors...

It is the policy of the Watchdog that customers cannot publish multiple reviews under different usernames in order to manipulate a company's rating. The rating of this comment was written by the same user who posed as "Saving_Grace." Therefore, these reviews have been changed from a positive to neutral rating so they will not affect the overall ratings given by customers.
Positive HenryReinberg
(1 review)
On May 18, 2010, HenryReinberg Palo Alto, CA wrote:

KT Botanicals has always done me right in our dealings. I have been a long time customer of theirs for the past 2 years and have placed over 20 orders during that time. Tyler, the owner, had custom produced a pain formula for my wife who has MS and it has been nothing short of a miracle. Her pain levels went from 9 down to 3 on most days without the need for her addictive Rx meds. He seems like a pretty busy guy, but he always finds the time to respond to any health related "emergency" that we may be having. I assume he has many people who rely upon him and his company for their health needs as well. Anyhow, I wanted to share my experience with this company because they have been a life saver for me and my family.


Note from the Garden Watchdog editors:

It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.

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