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Comments regarding KT Botanicals

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  Feedback History and Summary  
71 positives
14 neutrals
9 negatives

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RatingAuthorContent
Positive montage
(1 review)
On Jun 25, 2013, montage Blythewood, SC wrote:

Posted on November 19, 2012, updated June 25, 2013
The product I order is always great. The Kratom true full spectrum 50X is very effective. They have been out of it for about a month but I'm going to reorder it again to see if they have it back in stock. They've always had it when I order it except recently. They were great about refunding my money, since I couldn't tie up that money for an indefinite amount of time. I had to go to a competitor to get a less effective product. Hopefully, I'll get my order in a few days like I always do. Big thumbs up for KT Botanicals!!


On June 25th, 2013, montage added the following:

I certainly hope this comment qualifies for the 15% coupon. I still am pleased with KT Botanicals. They once again have in the Kratom 50X so I'm placing an order about once a week just to be sure I have it. I recently realized that their 10 grams goes a lot further than the Kratom King's 10 grams. I never realized that TKK was cheaper because I was actually getting less. Keep up the good honest work KTBotanicals. Your Kratom allows me to garden, cook, and play with my grandkids without too much pain. Thanks!!!
Positive MrBachelor
(1 review)
On Jun 14, 2013, MrBachelor Hemby Bridge, NC wrote:

I ordered a small batch of the "Rapture" product from KTB, my payment went through on the same day and my product was shipped promptly. I was surprised to see it arrive only three days after placing my order. I am quite pleased with the efficiency and speed of delivery. I have yet to test the product but I have high hopes that it is fresh and of a high quality. I have recommended this site to friends even before ordering and now I only have more reason to now!
Keep up the good work and you can assure that I will continue to show loyalty for a long time.

Positive Onthebrightside
(1 review)
On Jun 4, 2013, Onthebrightside Plano, TX wrote:

I have been ordering from KT Botanicals for a little while, and I must say, I have been very impressed. The quality of the products I have ordered has been superb, especially with their kratom. The only problem I have is that everything they sell is so enticing, I have trouble controlling myself and end up spending more money than I intend. Customer service has been excellent, and I am always happy to see my orders ship so soon after I order. I will keep using buying from this website for the foreseeable future!

Positive jta10243
(1 review)
On May 4, 2013, jta10243 South Haven, IN wrote:

First I will say that KT had a very nice selection of the seeds i was looking for. I placed an order for my seeds on Monday and by Friday they were in my mailbox. Ordered, processed , shipped and delivered in 5 days!!! Awsome! I needed to get my seeds going while it is still cooler outside and was extremely pleased with how quickly they arrived. 5 stars from me!

Positive lkjhg
(1 review)
On Apr 26, 2013, lkjhg Mountain City, TN wrote:

I've been ordering Bali from KTbotanicals for the last 2 yrs. or more because it has by far the best price for a large (longterm, infrequent) quantity. I'm surprised other people don't notice this unless they just buy other kinds besides Bali, or small, uneconomical quantites, or extracts (IMO those could be unhealthy and are a poor value). Anyway, the quality is at least as good as the Bali I used to get from other vendors, or has been since they got the powder fine enough like it is now. Thank goodness the quality of this herb is more consistent than most other herbs, eg. green tea or coffee! In the beginning of this couple years there was one time they hadn't mailed a package, but after that it was always on time. Their no-nonsense way of referring people to an FAQ to discourage questions that they have already answered has won my respect... because to my chagrin my question WAS in the FAQ. Yet they have been there for the other type of question--have not been fly-by-night.
By the way I would hate it if they went to UPS--the last thing anyone who does a lot of mail ordering needs is for USPS to be driven out of business so all mail order shipping will be privatized and between Fedex and UPS they'll have us where they want us and it'll cost nigh on $20 bucks to order a single item. You who have more money than patience, please don't put the rest of us in this situation, as USPS does have tracking if you go to the right site.

Positive lotas
(1 review)
On Mar 26, 2013, lotas wrote:

Posted on March 22, 2013, updated March 26, 2013
I have ordered from KTBotanicals twice now, and first off I must say they have a great selection of products, offered at great prices.

My first experience with them was great, my order took about 3-4 days to process, and once it was marked as "shipped", it arrived on my door step 3 days later.

My most recent order has not gone nearly as smoothly. I placed my order on 03/05/13, expecting to wait a few days before it shipped out and processed. To my surprise, it was shipped out that very same day! Awesome, right?!

After 2 weeks, I still have not received the order. I patiently waited the 10 business day waiting period before contacting the company directly. That was several days ago, and still nothing.

It's now been 17 days since I placed my order, and 17 days since my CC has been charged. I've received NO emails back from the company, absolutely no communication, and this is an order totaling close to $200. I paid almost $20 for shipping, which seems incredibly steep for shipping that takes 12+ business days.

I am trying to patiently wait for either a response from the company or the package in the mail, but at this point I'm starting to feel like neither may happen. I hope this can be resolved so I can change this review to a positive one, as before this incident, my review would have been 100% positive.


On March 26th, 2013, lotas changed the rating from negative to positive and added the following:

03/26 Kacey @ KT Botanicals contacted me and informed me that my order was essentially MIA in the mail, and it was something that happened on rare occasion. She apologized for the frustration and inconvenience and offered me a refund or to re-ship my order, no questions asked.

I am so impressed with their customer service, as a package lost in the mail is not their fault, yet they offered to ship out another order with no hesitation. Great people here, and I'm glad I now have two positive experiences with this company.

They even offered to throw in some free samples for me for my troubles. I'm so glad customer service like this still exists!

Positive wimplo22
(1 review)
On Mar 25, 2013, wimplo22 Burke, VA wrote:

I love KT Botanicals. I just wanted to put that right up front. I have ordered at least 20 times from them so this review isn't based on a couple of experiences.

Not only do they have the best selection of botanicals, they also have great customer service. And they've really stepped up their game in the last year. When I first ordered 2 years ago it would take 10 days at a minimum to get my order here in Virginia. Now it routinely only takes 3 days from the time I order to get my package. On the occasion that there are issues with the order they quickly let me know if something is out of stock or delayed. They are very quick to respond to inquiries and are more than happy to substitute for the item that's out of stock.

I am very happy with the quality of their inventory and service and do not hesitate to refer my friends.

Buy with confidence!

Positive TrevCorleone
(1 review)
On Feb 11, 2013, TrevCorleone Louisville, KY wrote:

When I first started kratom, a local headshop was the go to place, considering they are the best price and quality in town. I thought kratom couldn't be any better than that. Then after browsing the internet I came across KT Botanicals. Figured at the amazing prices they are offering I could risk a few bucks and try them out. I'm so glad I did, because WOW for half the price the stuff I've been getting from them is just far SUPERIOR. These guys know whats going on in the kratom world... I can promise you that.

Now I've seen complaints about this company and their shipping, but let me start by shining a little light on this. When a company deals in rare stuff, sometimes they can't get it and ship it immediately, sometimes we need to have patience on items like this. The only issue I have had with shipping is that an order took a week to go to my house... But not because of ktbotanicals, they sent it out within HOURS after I placed this order. It was the post office that decided it needed to get sent half way around the world 1st. So, all I can say is, don't blame kt.. blame the uber slow post office.

Which brings on my complaints/feedback.. They ship through usps.. Granted it is probably there cheapest option and helps keep there prices down for you and me, however it would probably work wonders if they could get a solid deal with ups...

Now my one major complaint came with ordering there 50x full spectrum kratom..1st of all its amazing, but the problem lies in there packing.. I really thought it would come in a small 1-5 gram baggy, but it actually came in there 1 ounce bag, that really can hold probably 3... So 1 gram smashed in this over sized baggy causes it all to stick to the sides and the seeminly only way to get it all out.. is to pour your preferred drink into the bag then dump it into a cup. I would be happy to see this product come in a smaller bag or some kinda vile or whatever.

In conclusion if you have any reservation's about ordering from this place, don't... They are amazing.. go order now..I mean it.. go. :)

Positive adkcub
(1 review)
On Jan 26, 2013, adkcub South Glens Falls, NY wrote:

I have ordered from KT Botanicals on three separate occasions and every one has been great. Easy website to negotiate, easy to place an order and super fast shipping. All three orders arrived within 3 days and I'm on the east coast.
The prices have also been very good.
I plan to continue doing business with this efficient and fast business.

Positive cyrick610
(1 review)
On Dec 4, 2012, cyrick610 La Riviera, CA wrote:

My experience with Ktbotanicals has always been great,they have a huge selection of products at a good price.I live in the same city where they operate and I have had the chance to meet the people behind the website:Tyler,Travis,Melanie etc..,they are great people who are very knowledgeable about their products so personally I have learned a lot by just interacting with them.I only have positive feedback,I have only had a great experience therefore this is a great company that I will continue to support.

Positive darren1
(1 review)
On Oct 22, 2012, darren1 Lady Lake, FL wrote:

Posted on October 9, 2012, updated October 22, 2012
I placed an order with KT Botanicals on 9/30/12. Within 4 days I received my order. I was pleased to get it so quickly. Everything in my order was there and arrived in perfect shape. I sent them a thank you email for the products and quick response. They actually emailed back to thank me for my order. I plan to place future orders with this company.They definitely are on top of their game. Darren


On October 22nd, 2012, darren1 added the following:

I've placed my second order with KT Botanicals. Once again, they have succeeded in service and delivery! As long as they continue to offer quality products and service like this, I plan to continue to do business with them. They offer a large array of products from herbs and spices, books, supplements, teas, coffee and more. You should check them out. Once again, way to go KT Botanicals! Darren
Positive nikitablack
(1 review)
On Oct 14, 2012, nikitablack Olmos Park, TX wrote:

This is the first time I have done business with KT Botanicals. I purchased 2 packages of seeds, 1 plant, and a bar of soap. The seeds and soap arrived together within 5 days of placing the order. The plant was shipped separately and arrived one day later. Seeds from both packs have sprouted nicely already (within 2 weeks) and the plant is healthy and growing new leaves. I am very satisfied with the quality of the items I purchased and the professionalism. I will certainly do business with them again.

Positive SquirrelEDoom
(1 review)
On Oct 10, 2012, SquirrelEDoom Erie, CO wrote:

KT Botanicals, for approximately 2 years now have gone above and beyond every single time. Questions are answered by knowledgeable staff, orders are shipped lightning quick and arrive well packaged and safe. Advice is given when asked for by people I know I can trust, and the prices are the best I have found. Not to mention the quality of the product is the best available. They go the extra mile to ensure all of the above every time and have without question shown me that they care about their customers, big or small. Want more details about my experience/s with tem? Just ask me at squirrel.e.doom@hotmail.com and I will be happy to share. Just put something in the subject line to let me know it's not spam and I will do my best to provide any answers I can as quickly as possible. KT Botanicals has earned my trust and continued business by always providing the best service, price and selection - period.

Positive wolfgang504
(1 review)
On Oct 6, 2012, wolfgang504 New Orleans, LA wrote:

I have been doing business with this company for around 1 year and have never been disappointed. Great customer service, fast shipping, broad variety of quality products, and great deals. They are probably tied for first place as the best company for purchasing ethnobotanicals...i say tied b/c i have yet to find another company that has better products at better prices than them, but hey anything is possible.

Positive harknet2
(1 review)
On Sep 9, 2012, harknet2 Reno, NV wrote:

Posted on September 8, 2012, updated September 9, 2012
Hi I placed an order with KT Botanicals on Wed. 9-5-12, and it is now Sat. 9-8-12. My order number # 25554 has been billed in my bank account, it is not pending it is billed. Here is what is making me nervous. In the past I have received shipping information from them within a day or two so all my previous experiences have been extremely positive. However, This is now day 4 and all I have received is the order notification that always goes to my email. My account still only says processing, but I have already paid the full amount of $145.95. I know their FAQ says to wait atleast 1-3 days for shipping, but I have to admit I am a little on edge with concern that my order may have been overlooked, missed, or is on back order and I was not made aware of the items being back-ordered. I am hoping this just means my order will ship Mon. 9-10-12, if that happens I will immediately come back to Daves gardens and post a glowing positive review; however, I plan on spending $300-$500+ on my next order with them, but I need to know I can rely on KT to be reliable at shipping in a timely manner. Again my previous order came in record time, and I am just hoping this order will do the same so I can trust making future orders, So if KT immediately addresses this issue Mon. 9-10-12 I will change my review to glowing and positive.


On September 9th, 2012, harknet2 changed the rating from neutral to positive and added the following:

As I promised I came back to change my rating to positive, KT changed status of order to shipped at 4:30pm. Sat 9-812 and provided a tracking number. Since it is late Sat. I assume the item will ship Mon. if it has not already shipped, but I am sure the items I ordered will arrive within this next week.
Positive Jenwright224
(1 review)
On Jun 8, 2012, Jenwright224 Terre Haute, IN wrote:

Posted on June 4, 2012, updated June 8, 2012
Posted on June 3, 2012, updated June 4, 2012
On Saturday 6/2 I placed an order with KT for a 1 x Mitragyna Speciosa var. Rifat (Kratom) Tree.
Since I placed this order on a Saturday, I don't expect it to start processing until at least Monday. However after reading all these posts I am a bit ... nervous perhaps.
At this time I shall stay neutral, patient, and atempt to contain the excitement of receiving my tree. :)
Fingers crossed. :)


On June 4th, 2012, Jenwright224 added the following:

2pm, Monday June 4 I receive an email saying my order has been shipped. No tracking number was included with this notice.
On June 8th, 2012, Jenwright224 changed the rating from neutral to positive and added the following:

Got the package yesterday. 6/7
Package had been seriously smashed on one end, but product was fine.
Positive YashYarmo
(1 review)
On May 22, 2012, YashYarmo Candia, NH wrote:

I sent them an e-mail after noticing my order was short. Within 5 minutes, Tyler responded and reshipped my missing item. Wish more companies could do that. Thanks KT

Positive chickortega
(1 review)
On Mar 29, 2012, chickortega Portsmouth, NH wrote:

I have ordered from several companies of this nature, and found KT to have the best quality products, as well as the lowest prices.

I'm surprised to see that there are so many comments about shipping times, because I've received every order I've placed in about 4 business days. This is particularly impressive because I live in New England and KT ships from southern California, so you would have a hard time finding two more distant places in the continental U.S. All of my orders have been placed recently, so I suspect that they have improved their shipping based on the feedback they received here.

On my most recent order, which consisted of about ten items, one item was missing. I wrote a quick e-mail informing them of the mistake on Saturday night, and was contacted by Travis on the following business day to apologize and inform me that my product was being sent that day. Three days later, I'd already received it!

These guys are absolute pros, and they bend over backwards to keep their customers happy, even if you've just started dealing with them. Add their low prices and the awesome quality of their products, and I see no reason to shop anywhere else. Thanks, guys, and keep up the good work!

Positive sweetleaf64
(1 review)
On Mar 1, 2012, sweetleaf64 Lucas, TX wrote:

I have ordered from this company many times over the past year or so. Their products are better in quality and are cheaper than their competitors, which is why I have been a loyal customer to them for a long time. They also post on several forums related to what they sell and they offer great advice and really know what they are talking about.
On a past order they accidently mixed up one of the items with another and after I notified them they sent it out the next day free. They return emails and calls very fast. They really do care about thier customers.
There is just one issue that they need to work on.

Their shipping time is rediculous. Sometimes it's very fast, actually the last two orders were sent out the day after I ordered them, which was great. This time around I ordered on saturday. It is thursday and the tracking information still just shows electronic notificaiton. In the past it has taken longer to recieve my package (during the holidays which is understandable).
I love KTBotanicals, but they really need to work on turnaround times.
They should be shipping out everyday, but it really doesn't seem like this is the case.
Also I have ordered a product in the past to find out that it's actually out of stock (happened twice). The first time they sent it out when they recieved thier shipment (Took about a week and a half), the second time they gave me a refund but I was not notified that it was out of stock until my package arrived. On the reciept it said that that item was out of stock and I had been given a refund. I'm actually really surprised this happened and I fully believe that it was a fluke and it just fell through the cracks, because they are usually really good about catching things like this.

I highly recommend this company, but be aware that they are not consistent with turnaround times.


On Mar 1, 2012, KT Botanicals responded with:

"On Mar 2, 2012 12:59 PM, KT Botanicals responded with:

HI Sweetleaf!

I appreciate your honest feedback with regards to shipping times and out of stock items. I fully acknowledge the above stated points. Know that we are constantly working to improve. The following isn't directed at you, but more of a general explanation to anyone else who is wondering why turnaround times are variable from order to order.

With regards to shipping. We ship every day, except for Saturday and Sunday. On an average day, we have 40+ retail orders to process, not including business to business sales which account for 75% of our total business. Retail orders can be for a gram of an item up to 1kg, and with 40+ of these coming in per day on a 7500 product catalog, there can be a huge variation in our stock levels in just one day. We do our best to keep everything in stock, but it is enormously difficult to predict the supply and demand for rare botanicals, especially when we are one of the relatively few vendors that the world relies upon for these things. Know that we are continuously striving to improve all aspects of our company, including standardizing turnaround times.

Thank you for chiming in with constructive feedback. I appreciate your support over the years!

Sincerely,

Tyler - CEO
KT Botanicals LLC"


Positive lucious
(1 review)
On Feb 10, 2012, lucious Humble, TX wrote:

i have made orders with this company for well over a year, probably 2. i have never had trouble receiving orders, or with their contents. recently i received an item that i thought was under par, not that the item was useless just not up to the standards ive come to expect.

so i emailed and complained. I asked that they look into the problem to prevent a repeat on my next order. the next day i received an email acknowledging the trouble, and the tracking information for another of the item i ordered. this is not something i expected or asked for.

this makes me question the reviews floating around claiming bad customer service. this company is a+ all around.

Positive Ded_Savage
(1 review)
On Jan 2, 2012, Ded_Savage Hammond, IN wrote:

Now that the holiday chaos is over, I have time to write about my first experience with KT Botanicals. I had been researching various ethnobotanical sites, and what drew me to KTB was their extensive selection of products, and that their prices, when compared to the other companies I was considering buying from, were unbeatable. So, I decided to place an order with them. I thoroughly read the FAQ page, then I ordered several products.

I did some further research on the company, and found this forum. I bookmarked it for reference, and after reading some of the other posts, I concluded that it might take awhile for my order to arrive. But, based on what I read, I was confident that the company would work with me to resolve any problems, should one occur. I also realized from reading the FAQ page that since my order was a fairly large one (13 items), and considering that it was just getting into the height of the holiday shipping season, that there would be delays, and that my order would probably take longer than usual to process.

My order was placed on December 13th. I received my shipping notification/tracking number on the 15th. Again, from reading other posts on this forum, I realized that the order had not actually shipped. Being a rational and patient person, I concluded that I might receive the package sometime between the Christmas and New Years holidays. I followed the advice from one of the posts, and did a "cut and paste" of the tracking number to the USPS site. I agree with the other post that the stamps.com site doesn't get updated as often. My package was shipped on the 21st, and I received it on the 24th, just in time for the holidays.

I was initially concerned when I received the package with a small hole in it (compliments of a USPS employee, I'm sure). A couple of the products I had ordered were in small quantities, and I feared that they could have fallen out of the box. Fortunately, due to the secure packing done at KTB, all products were present and accounted for. Taking into account the afore-mentioned factors (large order and holiday shipping season), along with adding in non-business days, I feel this transaction was a reasonably timely one, and I am overall happy with it.

I do have one issue, but it is a minor one. I had ordered 14 grams of Pedicularis Bracteosa (the site has it spelled "braceteosa") BUDS ONLY. But the bag I received is foliage. Like I said, it is a minor issue, but I was looking forward to seeing the Bracteosa buds in all their green glory. I did email KTB regarding this issue last week, but I did not hear back from them. It is possible that my email went to their spam folder. So, I am mentioning it in this post, just so they are aware of it. The order number is 21510, placed on December 13th.

Due to this minor error, I can't give them a perfect 5 star rating, but they are definitely worthy of a 4.9 rating. I am overall pleased with my first experience with KTB, and even though it will be awhile, I will definitely order from them again.

Positive mysticsoaps
(1 review)
On Nov 10, 2011, mysticsoaps Oak Island, NC wrote:

I see a lot of initial complains on the shipping from KT, and wanted to suggest to everyone to first read the FAQ. Second, the tracking information they initially provide points you to stamps.com which 3 days after my order still says it's only been electronically notified. However, when I checked the same tracking on usps.com there was much more information including the last area it was scanned.

So for all of you who are worried about your shipment, after reading the FAQ, my suggestion would be track your order view usps.com versus the provided tracking link @ stamps.com.

All in all, so far so good! Still awaiting delivery of product but I have no doubt it'll be perfect for my soap!

Positive rfrazer72
(1 review)
On Nov 5, 2011, rfrazer72 wrote:

Posted on November 3, 2011, updated November 6, 2011
I ordered over $100 worth of product from ktbotanicals on Friday, Oct 28, 2011. Within 15 mins I had received an update and a separate email stating my package had been shipped. The tracking on the package has never changed or updated (Confirmation Number: 9101010521297220035341
Shipped on: October 28, 2011
Shipped via: USPS Priority Mail
October 28, 2011 12:09:00 95628 Electronic Notification), and after reading all of this, I hope it is not a "bogus" tracking number. The package is supposed to be coming priority mail, but it is Thursday now, and I have not recieved my package yet. Priority does not take that long. I really wanted my products by this weekend, but I am getting nervous now after reading all of this.


On November 5th, 2011, rfrazer72 changed the rating from neutral to positive and added the following:

Travis of KTBotanicals called me on Friday and sorted everything out. He sent my package overnight and I received it on Saturday just before noon. Thanks so much!
Positive baewheel
(1 review)
On Nov 1, 2011, baewheel Lafayette, IN wrote:

Kt botanicals provided me with great service! The product was neatly packaged, slightly more than i expected, and i received it three days after ordering. They are a very reliable company and should definitely be on the top 30 list!

Positive jordanday
(1 review)
On Nov 1, 2011, jordanday wrote:

Posted on November 1, 2011, updated November 1, 2011
Hello, there was a problem with my order that was not Ktbotanicals.com fault at all. The box had seemingly been punctured during shipping and contained a large hole in the center, causing the most valuable item of my order to fall out during the transit of my package.

I sent kt an email telling him about this issue, and within 24 hours, i received a call from kt himself, and he was nothing but kind and understanding, and although i felt bad about my order, he offered so much customer care that it seems he cared just as much! he offered me an account discount code for my problems and more.

I know when i order with Ktbotanicals.com no matter what, he will make things right because he really cares about his products and his customers.

He is knowledgeable and kind, and eager to help and resolve any issue. He even offered a funny and enlightening comment that made me laugh. Definitely a kind and honest spirit who you can trust.

Thanks a lot!!!
Jordan


On November 1st, 2011, jordanday added the following:

in short:

even after a problem with my order that was 100% not his fault at all, he is still re sending me the valuable item that i ordered, and he was nothing but kind and understanding even after a mean email i sent him.

and kt, im sorry about my mean email, i wrote the email the day that my clownfish of 5 years died, so i was in a tough emotional state.

Positive Nathaniel23
(1 review)
On Oct 31, 2011, Nathaniel23 Conroe, TX wrote:

I am very impressed with the extensive range of products offered by KT Botanicals. After quite a bit of comparative research, I have found the prices to be lower than, or on par with, other high quality vendors. Compared with a few others, I would say that shipping speeds have been moderately fast. My last order arrived 3 days after placing it. I have placed other orders which seemed to ship out about 3 days after placing them, and taken a little over a week to arrive. I feel that this is excellent turnaround time, as I remember the days of mail-order when we were trained to "expect four to six weeks" for deliveries.
The products which I have received from KT Botanicals have all been well-packaged and of the highest quality. The FAQ is exhaustive, yet written in a manner that keeps it far from exhausting to read. Overall, I am very pleased with the service provided by KT Botanicals and the timeliness in which they have answered my few inquiries.
They have my highest recommendation, and I look forward to future business with them.
Thank you, KT Botanicals, and keep up the good work!


Positive ethnopassion
(1 review)
On Oct 31, 2011, ethnopassion nice
France wrote:

Hello, that a long time i handle some botanicals, and i love kratom. I see many store on the web, for me KTB is by far the best place to acquire rare botanicals with amazing quality.
Wen i have test their kratom (UEI) and their (true full spectrum kratom) whaou, i was surprised, now KTB is my only place to order kratom and botanicals.
Their have fast shiping for normal order.
Thank you again KTB, have a great long life.

Positive plantorical
(1 review)
On Oct 19, 2011, plantorical easthampton
United States wrote:

Company has provided fast shipping of products, 3 days usually to go across country. For Kratom it is the least expensive site i have been able to find although there is one company in Europe that is cheaper. The product has been good although some batches are better than others. Over all i give it a good rating.

Positive greenphytoguy
(1 review)
On Oct 14, 2011, greenphytoguy Boise, ID wrote:

Posted on October 14, 2011, updated October 14, 2011
I am trying to get ahold of KT botanicals.

recently I had a problem with an order I made from KT botanicals.
it was a moderate sized order, that was actually being sent to another company who hired me to find some less common products they needed.

we had a question about a mistake I think was made with one of the products.
but for around a month, neither I, nor the company I was contracted by, has been able to get an answer from them.

I am hesitant to make a negative post about this company, because I have done business with them before, and generally think that Tyler and his company, are one of the best companies around for the products he offers.
every time I have placed an order in the past, that a mistake was made, or a product was out of stock, the company has made good on fixing the problem

I am hoping this message can get noticed, as I really dont want to leave negative comments, unless all other resources have been unsuccessful.

In the recent past, some family emergencys kept Kt Botanicals from quickly answering emails and such. so I am also hoping that this has been a misunderstanding, rather than any deliberate, or ignorant actions, and really hope that there has not been some tragedy that has taken Kt's ability to respond away.
if so, we can sit tight and understand that even online, life and its problems happen, many times, beyond the control of anyone, even a "company owner"

I will withhold further judgement, for a month or so after this posting, and hope for the best!

thanks.
-Cliff


On October 14th, 2011, greenphytoguy changed the rating from neutral to positive and added the following:

within 20 minutes of posting this message,
Travis from KT Botanicals called me up, and we addressed the issue at hand.
I am satisfied that the matter was cleared up as far as my questions about the order are concerned.

I was blown away that a post in a gardening forum got such quick attention, and am happy to get the matter settled as far as we could.

I cannot technically test the material to substantiate the quality of the material, but so far I have no reason to question KT botanicals from past experience.
similiar products from different companies, can differ,
that was the gist of the question I had to pose to them, not that the wrong material alltogether was sent, but that I had questions if a mistake in shipping was made and a related, but not exact product was shipped instead.
I dont think they made a mistake after all,
and only questioned the issue because I had problems getting ahold of them.

if you want to keep up with novel, up and coming ethnobotanicals, KT Botanicals is definitely on the cusp of the wave.

I only suggest to them, that they mention this website on their main page, in case of problems.

thanks Travis, thanks Tyler!

thanks for the quick reply and
Positive Nocturnalis
(1 review)
On Sep 21, 2011, Nocturnalis Coalville, IA wrote:

Posted on September 20, 2011, updated September 21, 2011
Posted on September 20, 2011, updated September 20, 2011
Posted on September 19, 2011, updated September 20, 2011
I ordered $138 of goods on Sept 12th. The order said processing for 3 days, then switched to billed, then shipped. I was sent an email stating that the heimia I ordered was out of stock, and the hops would ship monday. I was told I was refunded the price of the hemia. I told them that if they wanted that they could throw in 4 oz of damiana that was cheaper, and not worry about the price difference. I got a reply today that I had already been refunded, and that I could make a donation and they would throw in the damiana with the hops shipment. My credit card shows no transactions from them besides the intital order, and the shipping status from the tracking number shows that the electronic notification for pickup was issued, but shows no pickup. I have also heard nothing about the hops shipping today (Monday).

I HAVE gotten emails back, so I cant say they dont get back to me, but everything points to the fact that my order hasnt even been shipped out yet. I have customers getting antsy about their orders (with good cause).

I am not putting a negative or positive at this time, just hoping that everything works out soon, so I can work with them further in the future.

I ordered the following:

1 x Amanita Muscaria (Red Fly Agaric) Siberian Grade A Caps
Weight 28 grams $22.50
1 x Leonotis nepetaefolia (Lion's Ear, Klip Dagga)
Weight 28 grams foliage $6.30
1 x Humulus lupulus (Hops)
Weight 114 grams $8.15
1 x Pedicularis Densiflora (Indian Warrior)
Weight 28g Buds ONLY $21.00
1 x Leonotis leonurus (Wild Dagga, Lion's Tail)
Weight 28g Premium Resinous Buds With Flowers $10.40
1 x Scutellaria Lateriflora (Skullcap)
Weight 114 grams foliage $7.35
1 x Argemone Mexicana (Prickly Poppy) Foliage
Weight 28 grams foliage $4.20
1 x Nymphaea Caerulea (Blue Lilly Of The Nile, Blue Lotus)
Weight 28 grams dried flowers $10.50
1 x Nelumbo Nucifera (Sacred Lotus) White
Weight 28 grams dried flowers $10.49
1 x Heimia Salicifolia (Sun Opener, Sinicuichi)
Weight 28 grams foliage $8.40
1 x Selenicereus grandiflorus (Nightblooming Cactus) Flower Petals
Weight 28 grams $8.99
1 x Lavender Flowers Extra (Lavandula angustifolia) Organic - 4 oz (209390-04) $7.75
1 x Lemon Flavor Extract Organic 4 oz (470150-03) $9.92
1 x Calea zacatechichi (Dream Herb, Leaf of God) 10X Extract (KTBCalea10X_W)
Weight 1 gram 10X extract


On September 20th, 2011, Nocturnalis added the following:

I was finally refunded the price of the heimia. The shipping status switched to processed, but as far as I knew the order had already shipped. I dont know about the hops yet.
On September 20th, 2011, Nocturnalis changed the rating from neutral to positive and added the following:

Travis called me personally tonight and said that he had made sure the order shipped and included the damiana for free. I checked my credit card and the refund for the Heimia DID go through. He said the Hops were shipping as well, have not seen a shipping update yet.

So far I am impressed with the way Travis handled everything, the shipping snafu still burns a bit, but he said everything was going out airmail and the order should be here in a day or two.

I will change this to a positive based on the contact from Travis and the fact that he threw in the Damiana for free, and did refund me for the Heimia.

He also told me their last shipment of heimia was piss poor quality that they could not pass on to their customers. I appreciate him not sending me garbage. Hopefully the rest of the order is held to this sort of standard.
On September 21st, 2011, Nocturnalis added the following:

My order arrived today, just like Travis said. My order was intact, he included the Damiana free as he said. I am VERY impressed.

I am still waiting on the hops, but I tell you this much, Travis calling personally and being helpful and throwing in the 4 oz of damiana for free completely makes up for the extra wait for the hops.

I am not some paid dumbshit. I was getting PISSED. Now I am happy as hell. Nuff said.

Buy from these guys. If it seems like something is off kilter... email, call, do your part and it WILL be made BETTER than right. Seriously.
Positive Peaches777
(1 review)
On Sep 1, 2011, Peaches777 Homosassa, FL wrote:

These guys are great! My first order with them was something sent in error, but when I emailed them about it, they sent out the correct order really fast & even sent something extra to make up for my inconvenience. They are very friendly & professional, & I will be using them on a regular basis.
Thanks so much guys, I love doing business with your company!

Positive Lui
(1 review)
On Sep 1, 2011, Lui wrote:

Posted on August 30, 2011, updated September 1, 2011
Well, they took 20 bucks from me. I ordered an herb and never received it. I left 2 email inquiries without recieving any type of response. It's been several weeks since ordering, so im either robbed or perhaps I can dispute the charge with my bank.


On September 1st, 2011, Lui changed the rating from negative to positive and added the following:

Was just a lack of communication, but they finally got a hold of me and smoothed everything out which I greatly appreciated.
On Sep 1, 2011, KT Botanicals responded with:

"On Aug 31, 2011 11:02 AM, KT Botanicals responded with:

Hello Luis,

Unfortunately, you ordered Plum Flower's Stephania, which has been on back order from the manufacturer for several months. I have been awaiting a shipment of this material for a few weeks, but have recently been informed that this material will continue to be on back order until next year. Below is the refund which was processed today.

PNRef 1048460
Date 8/31/2011
Time 11:56:40 AM [PDT]
Customer ID 14930
Trans Type Credit
Invoice# 19253-3E1aW4
Name Luis XXXXX
Issuer VISA
Account ************0290
Exp Date ****
Entry Method Manual
Auth Amt $21.06
Total Amt $21.06
Street 4728
Zip XX614
Result

Approved
AuthCode 511469
Message

APPROVAL
Batch Number 0"


Positive vanner
(1 review)
On Aug 31, 2011, vanner kamloops
Canada wrote:

Posted on August 29, 2011, updated August 31, 2011
I ordered some product, and a couple days later I received an e-mail that explained the product was out of stock and will be shipped when they get it in stock, I got another e-mail stating it has been shipped a week later, with out a tracking number. I sent multiple e-mails and phone messages for a tracking number I placed my order june 16... it has been 44 days , WITHOUT A SIMPLE REPLY and no package. They have utterly horrible customer service and I do not recommend KT Botanical to anyone, I feel as if I have been ripped off and treated like a piece of [deleted]. thanks guys for wasting my time and money.

Order number #18623


On August 31st, 2011, vanner changed the rating from negative to positive and added the following:

Got a hold of Travis today, a genuinely nice guy. I take back my negative status due to some confusion on his end. KT Botanicals is awesome and I would definitely recommend there service to everyone.
Positive khul81
(1 review)
On Aug 30, 2011, khul81 Birmingham, AL wrote:

Posted on August 26, 2011, updated August 30, 2011
Posted on August 22, 2011, updated August 26, 2011
Posted on August 19, 2011, updated August 22, 2011
Posted on August 19, 2011, updated August 19, 2011
I placed a better than $330 order (#19068) on 08-07-2011, on 08-08-2011 I received an email stating the order had been shipped. It is now 08-19-2011 and USPS still has not indicated they have received the package from the shipper ( KT Botanicals LLC). I have sent multiple requests pertaining to the whereabouts of this order and the only response I have received from Tyler at KTBotanicals.com was that "I know this package has left" and "will be taking a closer look". A reputable website doesn't use a site listed email to conduct business transactions as spammers use spiders to crawl the web and search for emails meaning that KTBotanicals@aol.com ( a free email address) must be constantly swamped with spam. Most reputable web sites will use an email address like sales@xxxxxxx.com or customerservice@xxxxxxx.com.

I believe this thread was started by operators of KT Botanicals. If you google KTBotanicals,
"The Scoop on KT Botanicals" is listed as the 2nd web site. It does NOT say "The Scoop on KTBotanicals.com" Meaning that who ever started this thread knew that "KT" should be separate from "Botanicals", now most anybody who wanted to start a reputation thread on a web site or a company would most definitely use the name for which they are the most popular (KTbotanicals.com) not the registered business name (KT Botanicals) KTBotanicals is active on many numerous forums which doesnt sit well with me. Also these 1 review posters are too numerous and sound way over hyped for your average Kratom purchase.
I am a Top Rated Power Seller on a popular site meaning that I have 100% positive feedback AND I'm a power seller. I have a USPS account and ship many items on a daily basis using the same 2-3 day priority shipping that KT Botanicals stated it used for my shipment and I NEVER have EVER had ANY kind of problems with USPS taking 12 days to indicate receipt of a package that I had shipped through them. Quite the opposite, they nearly ALWAYS indicate receipt within 24 hours usually much less than that. These people seem to be quite dishonest as on their website it doesn't list any products as OUT OF STOCK, yet if you read the FAQ it states that if it is then it may take an even more considerable amount of time to receive your order. If this is the case then the items should be marked as OUT OF STOCK on the site and claiming that a customer will receive their order in 2-10 business days is a FLAT OUT LIE. Also this company has among the WORST customer service I have experienced in 15 years of internet purchases. I would NEVER EVER EVER choose to do business with a company like this ever again. I have requested a refund but have been ignored probably due to the fact that ktbotanicals@aol.com probably get 200 or better spam emails everyday.


On August 19th, 2011, khul81 added the following:

Read ALL the posts below. Is it USPS they use or USPS because UPS DOESN'T OFFER PRIORITY SHIPPING! That is a USPS service. UPS offers ground, next day, 2 day, 3 day and express critical. This thread couldn't hold water w/ a sponge. KTB is a scam that uses forums to dupe customers.
On August 22nd, 2011, khul81 changed the rating from negative to positive and added the following:

I WAS WRONG!!!!
This company did not try to scam or defraud me. Travis from KT Botanicals contacted me today and fixed the problem with my order. Not only did they re-ship my package but they shipped the new order overnight and totally free of charge while refunding the total cost of my order as well. Boy, I couldn't have been wrong about these guys. I am so sorry. KT Botanicals, I want to thank you for taking the time to straighten everything out. I wish I could delete my post about this company as I feel I have done some damage to the reputation of this company by making my complaint in haste. Please forgive me KT Botanicals, I know we can enjoy many years of continued business with each other. Thank you Travis and Tyler.
On August 26th, 2011, khul81 changed the rating from positive to negative and added the following:

LIARS! FRAUD! THESE GUYS PROMISED THEY WOULD RESHIP MY ORDER OVERNIGHT SINCE THEY COULD NOT PRODUCE IT AND THEIR TRACKING NUMBERS WERE BUNK. I FIXED MY COMMENT AND RATING BEFORE I RECEIVED MY ORDER. THESE GUYS HAVE $336 OF MY MONEY AND HAVE LIED MULTIPLE TIMES ABOUT THE WHEREABOUTS AND SHIPPING OF MY ORDER. DO NOT BUY. FRAUD READ THE ENTRY ABOUT THEM ON RIPOFFREPORT.COM GIVE OUT TRACKING NUMBERS THAT WILL NOT WORK DUE TO THE FACT THAT USPS NEVER RECEIVES THE SHIPMENT.
On August 30th, 2011, khul81 changed the rating from negative to positive and added the following:

Nothing negative to say here. I'm very sorry about the loss Travis, I can completely understand for the delay and lack of communication due to unanticipated circumstances. THESE GUYS ARE TOP NOTCH. Very sorry for jumping the gun 2x.
Positive a_j_c_85
(1 review)
On Aug 24, 2011, a_j_c_85 Ferndale, PA wrote:

I have placed a couple orders with Ktbotanicals and both times I've been impressed with shipping speeds and quality of the specimens. I will certainly be ordering again.

Most impressive was the response time with their customer service. I was kinda curious about not receiving a order confirmation or tracking number. So I checked my account info and sure enough it was a user error, haha. By the time I sent the first email and finished fixing my account info, Travis had already emailed me the tracking number! Also my package was already at my PO! Much faster customer service than I'm used to and much faster shipping!

Thanks Guys!

Positive Wagerng
(1 review)
On Aug 22, 2011, Wagerng Fayetteville, NC wrote:

I've ordered from this company multiple times and every time it's been a positive experience. Their Bali Kratom is always potent and I wouldn't drea
of ordering it anywhere else. I've purchased Mulungu, Lady's Slipper, Kanna, Piracetam, and Ephedra and I've been pleased with each and every one of my purchases.

Shipping has never taken more than a week. I've noticed that the larger the package is, the longer it gets delayed. For example, a package containing 114g of Kratom and 100g of Piracetam took about 4 days to arrive on my doorstep while a package containing a pound of Mulungu took 6 days( ordered on Sunday, there on Saturday)

This company has made a loyal customer out of me with their great products, decent prices, quick shipping, and customer service( never takes more than 24 hours)

Positive peacerose45
(1 review)
On Aug 19, 2011, peacerose45 silver spring, md
United States wrote:

Posted on August 14, 2011, updated August 19, 2011
My experience so far with KT Botanicals has been very poor. On July 18 I placed an order for 3 items with a total value of $143.92 for which I received a confirmation email the same day. On July 19 I received an email from stamps.com saying "KT Botanicals has sent you a package" with a tracking number. I also received another email from KT Botanicals that one of the items I ordered is not in stock and will be sent separately. When I clicked on the tracking number, the only information on the number was "Electronic notification" on July 19 at 10:44:00, location 95628 . As it is a USPS website, I knew it meant that a mailing label with postage had been printed but the package had not yet arrived at a post office location. As I was about to leave on a trip and very busy, I did not worry about it, thinking that the package would have been delivered by the time I returned. But the package had not arrived. I sent an email to KT Botanicals on August 11 and have not received a reply. The tracking number still gives the exact same information. In the meantime, my credit card was charged the full amount of the order, including the items that were not in stock, on July 18. Other online companies I have ordered from do not usually charge my credit card for items that are out of stock and only do so once the items are available to be shipped. I am hoping to get some results through this forum. Otherwise, I have no choice but to contact my credit card company to dispute the charge.


On August 19th, 2011, peacerose45 changed the rating from negative to positive and added the following:

The day after my negative rating and comments, I received a call from Travis, their Operations Manager, who admitted that my order had indeed fallen through the cracks, apologized profusely and said that they would send the package as expeditiously as possible, including a bonus pack of one of the items I ordered. He also promised me a discount on future orders. The package has arrived, my credit card account has been refunded the amount for the out-of-stock item, I am very pleased with the quality of what I received and I am changing my rating to positive.
Positive Hesperidae99
(1 review)
On Jul 22, 2011, Hesperidae99 Grain Valley, MO wrote:

It was with this forum that I decided to give KT Botanicals a try. I ordered Amanita Muscaria Caps and Pedicularis Densiflora (Indian Warrior). I placed the order on Tuesday and received on Friday! Super fast (I'm in the Midwest). The specimens arrived precisely as described on their website and actually exceeded my expectations. They were beautiful specimens and were packed well. I will definitely do business with these people again. Thank you KT Botanicals; you have a new customer!

Positive pattygreengenes
(11 reviews)
On Jul 20, 2011, pattygreengenes Lansdale, PA wrote:

I ordered a trichocereus cutting and two varieties of poppies. Both poppy packets contained amounts equivalent to those provided by sellers on eBay and the cutting was enormous, way bigger than I anticipated - over 4" across and 6" high. Arrived in about a week, well packaged and I received emails keeping me up to date on my order.

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