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|On Oct 19, 2013, buddhalovesme Beverly Hills, CA wrote:
I have ordered products from this company twice now.
|On Jul 20, 2013, Tl49burne Laurel Hill, FL wrote:
Don't waste your time and especially money with these crooks! My first and only order with them was a disaster. First, one plant that I ordered, a kava plant, was actually a root beer plant( a closely related kava cousin). I emailed them about this and received no response. Secondly, I've been waiting 4 months for the rest of my order( a packet of seeds and a kratom plant).I emailed them 3 months ago about not receiving these 2 items and they replied that I would have these items in 2-3 weeks. Three months later and no seeds, plants, or explanations. I wished I had read the reviews about these scammers before I sent them my hard earned money! Learn from my mistake, DON'T SEND YOUR MONEY TO THESE PEOPLE!!!!!
|On May 6, 2013, BobDillon wrote:
There are so many reasons to give this company a negative feedback. First off, they lie, lie, lie. Second off, they DO cut their Kratom. They even admitted it to me (unknowingly to them). That is why all you people are complaining about their stuff seeming so low grade and cheap. It's because its not pure! It's cut with other inert plant material so they can stretch it out and make more money off all of us.
On May 6, 2013, KT Botanicals responded with:
"On May 8, 2013 3:49 PM, KT Botanicals responded with:
|On Apr 9, 2013, homeostatic leicezter,
United Kingdom wrote:
I have recently received an order of mitragnia speciosa from KT botanicals and was unhappy with the quality, I emailed them to ask if they might have sent me the wrong product because the particular listing comes in two grades and it seemed as though I had the non superior type.
|On Dec 7, 2011, GreenGal44 Boulder, CO wrote:
Posted on October 27, 2011, updated December 7, 2011
On October 27th, 2011, GreenGal44 changed the rating from positive to negative and added the following:
I had truly hoped KT Botanicals had upgraded its customer service recently, but it seems I was wrong.
I placed another order early on Monday and can already see the old pattern of ultra-slow shipping emerging, along with no response to emails and no movement toward sending my package to the post office. Of course, I received the electronic shipping information shortly after I placed the order. But since then, nothing. Nada. Zilch. The tracking number isn't even showing up on the USPS track and confirm site.
It seems like what I thought was a customer service transformation is a mirage. This is quite disappointing to me as I was hoping to buy some products wholesale from them in the near future. But that's not going to happen if I can't depend on timely shipping--and now, it appears that I can't.
Like it or not, we live in an age where good customer service is almost a given. If you can't keep up with orders and ship the order in a few days' time, you're bound to have scores of unsatisfied customers. It's not that I'm unwilling to wait for a good product, it's that I don't like to wait unnecessarily because of poor customer service.
KT Botanicals CAN ship quickly. But I've been the beneficiary of it only twice in the past few years and their shipping is uneven at best.
I still think they do a wonderful job in the area of ethnobotanical research. Where they fall far short is customer service and shipping. If they could only address this shortcoming and improve their system, I imagine they could easily increase the number of satisfied customers.
Sadly, at this point, I'm not one of them.
On October 27th, 2011, GreenGal44 changed the rating from negative to neutral and added the following:
On December 7th, 2011, GreenGal44 changed the rating from neutral to negative and added the following:
I've really tried to give KT the benefit of the doubt several times, but once again I placed an order that was placed more than a week ago and it has yet to be shipped.
I have read the FAQs and according to those, orders should be processed within 1 to 3 business days. In my case, it's now been more than 5 business days and only the electronic shipping information has been received by the USPS. Love KT's products (which are hard to find elsewhere), but their service still needs a LOT of work. If it weren't for their slow-as-molasses shipping process, I'd give them a positive rating without a second thought.
If you do order from them, just be willing to wait weeks before you see your order. Set low expectations from the start and you won't be disappointed.
|On Sep 19, 2011, 4983100 wrote:
I ordered products from KT on 8/29/11 and received an e-mail that my order had shipped on 9/2. Thus far I haven't had any package from KT Botanicals and my e-mails went unanswered. I have never had such poor customer service from any company that I have thus far dealt with. If they just sent accurate tracking info I would know where and when my order would be delivered. I would really like this matter resolved as I hope too place many future orders. Their selection is truly awsome.
|On Apr 30, 2010, Jack01 Roseville, CA wrote:
DO NOT ORDER FROM THIS COMPANY.
On Apr 30, 2010, KT Botanicals responded with:
"On May 1, 2010 8:23 PM, KT Botanicals responded with:
Hello Jack and other Dave's Garden members. I'd like to introduce myself, my name is Travis. I am the Chief Operations Officer of KT Botanicals and as such, I oversee, among other things, all of the shipping and receiving activities for KT Botanicals. I'd like to start off by saying that KT Botanicals has shipped over 11,000 orders already this year. 11,000 orders have gone out in these past 4 months and we've received 2 complaints during that time, both of which are from first time posters on this board. We've been providing our loyal customers with quality botanicals for years and never have complaints about our product quality. In fact, 74% of our revenues come from our REPEAT customers. Our advertising budget is 0 dollars- We don't need to advertize to attract business because our reputation speaks for itself in the ethnobotanical community.
On May 16, 2010 9:51 PM, KT Botanicals added:
Interesting- "Jack" from Santa Rosa never did answer ANY of the PM's sent to him nor did he provide an order number, legitimate contact info, or anything to substantiate ANY claims made against our company. I love it when the competition does this! This industry has changed quite a bit in recent years, thats all I have to say."
|On Mar 13, 2010, khp Kirkland, WA wrote:
I placed a small order with this company (roughly $20) on 2/17. On 2/18, I received a delivery confirmation number that showed electronic transmission only - meaning that the label was purchased but not yet used, so the order had not yet been shipped. My credit card was charged about two days later.
On Mar 13, 2010, KT Botanicals responded with:
"On May 1, 2010 8:39 PM, KT Botanicals responded with:
Hi KHP and Dave's Garden members,
|On Aug 13, 2009, S_Cheetah Andover,
United States wrote:
DO NOT PURCHASE ANYTHING FROM THIS SITE!!! Company is an outright scam. I paid over $80 for salvia foliage and 20x salvia extract as advertised. What I received looked like dead leaves from your standard backyard leaf dump and charcoal dust. 3 different people confirmed this stuff was absolute garbage. Even worse, after my repeated email inquiries, this company refused delivery of the goods when I paid additional shipping to return them. Now I'm out almost $100. The order was packed by "Travis" and the return was authorized by someone claiming to be "Tyler."