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On Feb 23, 2007, EileenAZ Tucson, AZ (Zone 9a) wrote:
I've never had a problem with the quality of their merchandise, and have little shrimp from them eating and breeding away in my aquarium, and the apon bulbs have been a real joy.
That said, they really need to join the real world when it comes to their shipping practices. They're an easy 40 minute drive from my house, but flat-out would NOT let me go there and pick up the merchandise. I had to pay for shipping from the other side of town. I don't think I'll order from the any time soon for that reason. They have too much competition who really go out of their way to court your business to behave as if they were the only show in the galaxy.
Just ordered some blue lobsters from the site. The shippment arrived in good condition and the cost are fair. The cost of the lobsters were around $55, but the shipment cost is $70 for a 5lb. package from AZ to CA!!. It might not be their fault, but there is not even an estimate of the shipping charge. I called them to ask them if they can just put an estimate of the shipping charge on the website in the future, it seems the person on the phone was not very friendly and insists the website provide enough information on the shipping charges. I wish I have done a little research and found this site before I made the purchase.
I ordered water plants from them. The plants arrived in very good condition and were very reasonably priced. Why didn't they get a positive review? Their site doesn't list shipping costs when you order, and I know thats my fault for not looking into it closer, but their shipping costs are very high. If you can get the shipping cheaper, a good place to buy from.
