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Comments regarding Willis Orchard Company

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154 positives
20 neutrals
181 negatives


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Negative BeulahRanch
(2 reviews)
On Oct 25, 2012, BeulahRanch Siguatepeque
Honduras wrote:

Posted on February 11, 2012, updated October 25, 2012
Posted on February 11, 2012, updated February 11, 2012
Recently I came across the Willis Orchards' website when searching for several Berry varieties I wanted. Since I was not familiar with them, I came here to see what kind of reputation they had. Seeing all the negative feedback, I thought it best to look elsewhere. However they were one of the few who had what I wanted, so I decided to try them anyway.

I ordered the plants on Feb 7, 2012 and told them that I need them ASAP, and was told that they could get them out the following day. The next day they called to say there was a problem with the card number I had given them, and so we were able to give them another number. The same day they sent me an order confirmation and shipped out the plants. I also recieved a shipping notice from Fed-Ex on the 8th with the tracking number. On the 10th (3 days after ordering) I recieved my plants in good condition. I couldn't have wished for any better service.

On February 11th, 2012, BeulahRanch added the following:

As a note of clarification, I had these plants shipped to MS to be taken to Honduras after I have my Import Permit completed.
On October 25th, 2012, BeulahRanch changed the rating from positive to negative and added the following:

To be fair to all I feel I need to change my rating and give an update. To bring these plants to Honduras I had to get them inspected and have a Phytosanitary Certificate issued. Below I have included an excerp from the MS Sate lab concerning that inspection. After doing a little more research on this type of root rot, I decided that I sure do not want those plants on my property. I imported quite a few other plants and trees from several different nurseries and they al passed the inspection but we decided it was best to destroy these plants from Willis rather than contaminating anyones property with them. I sent Willis several emails about this, but they have never replied. I, for myself, do not want to risk buying from them again, and would warn anyone else to first do a little research on this type of root rot before buying from them. WARNING---

ďA non-regulated Pythium species was found causing root rot in this sample. Plants that have limp or obviously rotted roots should be destroyed. Pythium is a watermold and can survive in infested soil indefinitely so you will want to prevent introducing it to your planting if at all possible. Pythium is favored by excessive soil mositure. Avoid overwatering plants and make sure the soil drains well.Ē


Clarissa Balbalian(Pathologist)


Cooperative Extension Service - Mississippi State University

Extension Entomologists: Box 9775 - Mississippi State, MS 39762-9775 - Office (662) 325-2085 - Fax (662) 325-8837

Extension Plant Pathologists: Box 9655 - Mississippi State, MS 39762-9775 - Office (662) 325-2146 - Fax (662) 325-8336


Negative sherryhiines001
(1 review)
On Oct 10, 2012, sherryhiines001 Moultrie, GA (Zone 8a) wrote:

This morning, Oct 9th, 2012 I drove up to Willis Orchards Nursery at Berlin, Ga to get my free replacement plants and could not believe that the place was padlocked, shut down and out of business, but they are still advertising fruit trees for sale on the internet. The trees that were in the field were grown up in weeds 6 feet tall and higher than the fruit trees and most plants looked dead. The Willis Orchards signs that had been out front last year had all been taken down. There was a white truck marked Emc electrical company parked at the gate and there was a man there disconnecting the power who said that they were cutting the power off at Willis Orchards because they had been leaving messages and calling for 2 months to collect the electric bill and no one would respond. After contacting law enforcement in Colquitt, County to see about my replacements, they said Willis Orchards had been closed down and several lawsuits had been filed against them.

On Oct 10, 2012, Willis Orchard Company responded with:

"On Oct 16, 2012 1:19 PM, Willis Orchard Company responded with:

WOW, with friends like this.....right. And this is the one post they ever made on DG. Big surprise!

It's been a year in the making but we finally, in July, moved to our new facility in Cartersville, GA. We have twice the amount of land, a better climate, larger population and easier access to visiting customers, close to I-75, no gnats, close enough to Atlanta to have many more options for life away from work and for business, etc. The land in Berlin will be for sale soon if anyone wants to live in the pines and fields of south Georgia, just let us know.
FYI, our toll free number has remained the same. "

Positive Haviland1970
(2 reviews)
On Oct 9, 2012, Haviland1970 Butler, NJ wrote:

Posted on May 14, 2012, updated October 9, 2012
Wow! This place is getting rocked by bad reviews here. My experience has been good thus far. I had ordered 3 apple trees and a weeping willow from them. The apples were Honeycrisp, Golden Delicious and Gala. They were shipped when I had requested and arrived in a timely manner. They actually sent me an extra weeping willow tree, probably because the size was a bit smaller than I had ordered. I thought that was nice of them.
I had pre-dug the holes for them, so after soaking the roots I planted them. That was the end of March. As of now, the Gala and Golden Delcious have full branches of leaves. Unfortunately, the tree that I was most excited about, the Honeycrisp still shows no buds or signs of growth. I am assuming it is dead, but will give it a couple of months before I pull it out. One willow has no leaves, but the other one has finally leaved out, and is looking good. Since one was free I am not worried about it.
I will update this post later on after I return the assumed-dead Honeycrisp tree to them for a replacement per their guarantee, but so far my experience has been a good one with this company.

On October 9th, 2012, Haviland1970 added the following:

Just an update on my trees. The two weeping willows had to be cut down to about a foot tall after the top several feet turned black and died a couple of months after planting. They have actually grown back to their shipped height by now and both have plenty of leaves and look healthy. Not sure if they will ever amount to anything as they are thin, but I guess thats how willows start off.
All of the apple trees, including the Honeycrisp had good summers. They all are fully leafed and grew since planting. The Honeycrisp which took so long to leaf, actually grew the most-almost two feet-but they all look good. I would expect them to make it through the winter and do very well next year as the roots branch out.
I would suggest just ordering small willows and save some money and let them grow. They certainly grow quickly.
The apple trees all seem to be of quality stock and I can say that I would order again from this company if I ever was looking for more fruit trees.
Negative Tony_Miller
(1 review)
On Sep 25, 2012, Tony_Miller Mandeville, LA wrote:

I ordered four pear trees from Willis two years ago. Two of them have fruited and are positively not the varieties that I ordered. When I spoke to the lady at Willis to explain the problem she hung up on me. Don't waste your time or money with this company.

Negative dirtlover2
(1 review)
On Sep 20, 2012, dirtlover2 Stockbridge, GA wrote:

I ordered almost $200.00 worth of fruit trees which arrived in very poor condition, after a couple of months I returned some of the plants that were dead for replacement, when my request was not acknowledged. I followed up with a call to their customer service and found a unhelpful, unwilling, and rude employee. To date, they have not granted me my request for replacement.

Positive kmickna
(1 review)
On Sep 16, 2012, kmickna Holt, FL wrote:

Fantastic experience! I ordered 5 olive trees and the trees came excellently packaged and healthy. An added bonus is they are almost triple the size advertised. I will be ordering all of my fruit trees from Willis Orchard.

Negative KatyWalker
(1 review)
On Aug 23, 2012, KatyWalker Round Rock, TX (Zone 8b) wrote:

I have just gone through a most hideously unpleasant experience with the so-called "customer service" department at Willis Orchards trying to get some satisfaction for a dead tree they sent me. They are beyond rude and I add my vote to all the negative reviews they have received here. If you order from them, I hope you receive your order in perfect condition and you have no need to contact them--because if there is a problem, you may as well forget trying to get a reasonable resolution.

Negative breadreaders
(1 review)
On Aug 13, 2012, breadreaders Raleigh, NC (Zone 7b) wrote:

Last March I received my Willis Orchard order of berries and grapes that was fouled up, first by being a month late. The phone rep was nice enough in promising to include a free plant with his acceptable excuse of being overpowered by a huge, surprising number of unexpected orders at the last minute. The raspberry and blackberry plants were misrepresented by sending dead sticks that never sprouted. Out of 3 muscadine grapes ordered, 2 grape vines sprouted, but the other vine is a dead sprig. After receiving no telephone satisfaction on replacing my order, I surfed the internet checking out Willis Orchards and found the terrible reputation of the company on Daves Garden and many other Garden Web complaints claiming as a rip off site, and even in their home town of Moultrie, Ga and Berlin Ga, where they operate is claiming that Willis orchards is abandoning its prime location there and is moving the operation several hundred miles away and will be changing the name to another untraceable nursery. The Topix web site says that a bankruptcy is predicted as the Willis Orchards pattern of complaints pile up bad faith responses to customer problems. Hopefully my plants will be replaced before the company sinks into bankruptcy. My fingers are crossed that the replacement will be alive when received this Fall.

Negative hofstra
(1 review)
On Aug 11, 2012, hofstra 30666
United States wrote:

In December of 2010 I purchased a 6 ft.' fuyu' persimmon tree from Willis orchards. Upon receipt of the tree, I inspected it and found the roots to be black, spongy and peeling, I immediately called and a rude employee,Cynthia told me to take pictures and email them which I did and received no reply. I planted the tree properly and as of this day, over 2 years later, there is still no sign of life. I scraped the bark and there is no green. I called my credit card company to get assistance with a refund since Willis orchards made it clear I would not get a replacement because of the time factor. I feel Willis operates with very deceptive and tricky business practices and a sinister policy designed not to replace inferior trees. I will contact the Georgia Department of Agriculture and file a formal complaint, along with the BBB in Ga and the Governor's office of consumer complaints in Atlanta. So much for my $$$, though.

Negative sb6151
(1 review)
On Jul 4, 2012, sb6151 Concord, NH wrote:

my stock was shipped dead (discolored and shrived up so clearly it has been dead for a while), when I called the were very defensive and rude and told me "to bad", I was very polite and non-accusatory. When I asked for a manger, I was told "the manger does not want to talk to you", I was shocked. Their over all demeanor was very sarcastic and they went out of their way to be rude and disrespectful, This was very disappointing as they are very high priced and thought I would try a few items to see if received more for your money which was not the case. Honestly, of all the companies in any industry they were the rudest, not sure how they survive.

Negative abbeyp
(1 review)
On Jul 2, 2012, abbeyp Fayetteville, AR wrote:

Posted on July 2, 2012, updated July 2, 2012
HORRIBLE CUSTOMER SERVICE AND DOES NOT STAND BEHIND THEIR PRODUCT. After being in customer service for over 30 years, this is the first company that would not refund my credit card. I ordered 4 crepe myrtle trees on 8-8-11 which were immediately charged to my credit card, not shipped until December 2011. 4 sticks arrived and stayed that way into they all bit the dust in June. I have a yard of 40 roses bushes, 50 hostas, 21 dogwood trees etc. I have a half acre yard of plants that are mulched and very well cared for. I have e mailed Sarah several times and was told to scratch the bark and if it was green, it was thriving?? Did I miss something here?? I requested a refund, but was told that I would be given a credit for something else. Why would I want anything else from this company? I lost a whole summer of growing time and am not young, this is the one thing I treat myself to is something pretty for my yard. Has anyone reported them to the BBB in Georgia? I am writing my cc and disputing the charge.

On July 2nd, 2012, abbeyp added the following:

I checked the BBB and they are not accredited with them. They do have to have a license to operate. Sam Olens is the Georgia Attorney General and his number is 1-800-436-7442. If anyone can get an address, please post it.
Negative flwchld
(1 review)
On Jun 23, 2012, flwchld Florence-Graham, CA wrote:


Here's my experience:

$50 minimum order - that's okay. I placed an order for several items on 6/9/12 to meet the order minimum. Credit card charged immediately for the full amount.

A couple days later I received an e-mail informing me some of the trees will not be shipped until the fall of 2012. The e-mail offered to hold the entire order until fall, substitute other trees, or split the shipment...for a $17.00 up-charge. I do not remember reading anything about an up-charge for split shipments!

After considering the options I decided to cancel the entire order. After I cancelled the order It took several e-mail inquiries to get a refund (none of which were answered)...guess what: the refund is for 90% of the total paid; there is a 10% order cancellation fee if you do not cancel an order in 24 hours.

I'm guessing these people make a pile of money on cancellation charges.


Negative nukusjeff
(4 reviews)
On Jun 11, 2012, nukusjeff Wendell, NC wrote:

Posted on April 16, 2011, updated June 11, 2012
I ordered an almond tree, peach tree, and two paw paw trees in 2009. I had some concerns about the peach tree as I had done forestry projects overseas and know you should get tree seeds/plants from similar climates.

Only the almond tree was alive. Willis Orchard sent replacements for the three trees that perished. They sent a Saturn peach (recommended by NC extension) as the first peach was not for North Carolina. The peach tree is doing fine.

The two additional different varieties of paw paw have shown no signs of life. So I'll do the math for you. 5 dead 2 living trees.

On June 11th, 2012, nukusjeff added the following:

The Saturn Peach and Almond tree are still doing fine.
Negative nsraghuraman
(1 review)
On Jun 6, 2012, nsraghuraman Charlotte, NC wrote:

My order:
Angel Red Pomegranate Tree $84.95
Hosui Pear Tree $44.95
Celestial Fig Tree $119.95

None of them grew, ever after 4 months, they are dodging without sending any replacement. The owner's son Austin is "missing" and I am unable to reach him. When I talk to him he promises to send the plants, but when I talk to his associates, they give a reason why it was not sent.

I will never buy anything from them again. The trees received were also of no good quality, compared to what I found latter in local nursery.

Negative blythe197
(1 review)
On Jun 5, 2012, blythe197 shelby
United States wrote:

I placed an order with Willis Orchard Company for 3 Kwanzan and 1 Yoshino Flowering Cherry Trees. I was told the plants would ship the next day in time for my wife's birthday, and I would have them by the weekend. Several weeks later after many unsuccessful calls I still didn't get my plants. Finally they arrived three weeks later. I ordered these trees for my wife to specifically fill in gaps in my landscape to extend lines of Yoshino and Kwanzan Flowering Cherry Trees. After arriving three weeks late, I was shocked to find that they sent me 4 Flowering Cherries of the same but wrong Cherry variety. Willis Orchards was very uncooperative when I called them back and were in total denial, demanding that I take photos and send them and other extensive ďrun aroundĒ. Do not order from this incompetent and unreliable company. I will return the trees and take my losses on shipping charges, but I will charge back on my credit card and be happy to cut my losses after a bad experience with Willis Orchard.

Negative greenerisbetter
(1 review)
On Jun 4, 2012, greenerisbetter west linn
United States wrote:

Last January I ordered by phone 2 Reliance peach trees in the 5-6 ft size, and one Satsuma plum 3-4 ft. size. When I received the trees in late March I was immediately disappointed, the trees were starting to come out of dormancy - in fact the peach trees were beginning to blossom, they were smaller than stated on their website, and the roots were heavily pruned back and did not appear to be large enough to support the top structure .I bought the large peach trees to shorten the wait for fruiting. When the trees failed to grow I called Willis in late May and they told me if the bark was still green when scratched to wait. When it was obvious they were dead in mid-June I called and after the women on the phone suggested Miracle grow (to raise them from the dead?) I was told to return the trees for new ones that would be shipped in October. I shipped them back to Willis today and it cost me almost twenty dollars. Willisís stock were the only ones that failed to grow I planted this spring from six different providers. Not a bargain by any means.

Negative vaccinateme
(1 review)
On Jun 2, 2012, vaccinateme concord
United States wrote:

I ordered 10 trees from Willis orchards and planted them within 72 hours of receiving. When they failed to bud in a few weeks I called their nursery and asked how long I should wait, I was told the end of May. Of the 10 trees, only 4 have survived. There is no evidence of life in the rest of the trees at all. I called to ask for a refund and Cynthia was VERY rude and combative stating they only replace trees the following season. The bottom line is I ordered and paid for 10 trees 6-7 feet tall. What I received were 10 trees 5 feet tall and only 4 lived. This company sells an inferior product and wont refund. Be smart and don't deal with Willis!

Negative myerroberts
(1 review)
On Jun 1, 2012, myerroberts (Zone 7a) wrote:

The four grapevines I ordered from you were supposed to be at least 3 feet tall. What I received did not match your websites description. What we got were slender twigs, without leaves and in NO way close to 3 feet. Two of the grapevines have failed to show any sign of life- we have had a perfect spring, with perfect temperatures and rainfall. The other two have some leaves but certainly are not of a size that should bear fruit this year, unless they hit a tremendous growth spurt, in a hurry. Now that I have read the fine print on your warranty I am more than a little disappointed to learn that it will be a major hassle to get replacement plants or a refund. Your advertising is very misleading and your products are less than satisfactory.

Negative desilva
(1 review)
On May 30, 2012, desilva Canton, OH (Zone 5a) wrote:

I spoke to you by phone sometime this month about some crape myrtle trees I received. I expressed my concerns because of the small size of the trees and the generally delivered poor condition. I may be dumb as you insinuated, but, I am not plumb dumb; I have been gardening all my life! By the size of the stems cut back I don't think the trees were even 6' high before they were pruned, not to mention how scraped and banged up they were. Most of their little branches were dangling by the skin. They have steadily lost virility and will most likely be dead soon. I have called my daughter who works with the New York City Parks department to recommend a reputable nursery to sell me some replacements for your unhealthy pitiful product.

Negative Wildchild53
(1 review)
On May 20, 2012, Wildchild53 Clarksville, TN wrote:

I ordered from this Co. last 05/10/2012. The order was for an African Banana tree. I was informed that the tree would be shipped on the week of 05/14/2012. I never got the FedEx conformation email that there site says you will get when shipment has been made. I emailed Willis Orchard back with my concerns and asked if the tree had been shipped. I got no reply, I called there phone number and never got an answer. Now I'm very worried after reading all these negative postings about Willis, I'm very skeptical if I will ever see my tree.But one thing is for sure ( My bad for not reading about them before ordering from an unknown website sales,but never again). Even If I ever receive the tree I will never order from them again, They are very unprofessional in there business. I'm starting to fill like the only thing they are professional about is Scamming out of your money.

Negative IndaShade
(24 reviews)
On May 19, 2012, IndaShade Kylertown, PA (Zone 5b) wrote:

Posted on March 31, 2012, updated May 19, 2012
I wish I had read the reviews here before I placed an order for two fruit trees: Green Gage Plum and Moorpark Apricot. They arrived this past Wednesday, well packed. Planted yesterday (Friday). Green Gage plum was a nice tree, no leaves and well branched. Moorpark Apricot was a six foot tall bent stick, no leaves, NOT well branched. After reading the reviews, I am a little worried that they are not what they are supposed to be, but I won't know that for a couple of years. :-( They are planted and I am hopeful, but I would not place another order with Willis.

On May 19th, 2012, IndaShade changed the rating from neutral to negative and added the following:

Well, not quite two months later and both trees are dead. I am not interested in paying postage for more of the same from these people, so I'll just have to suck it up. That's $75 I'll never get back. My fault for not checking GW feedback.
Negative pepper11
(1 review)
On May 17, 2012, pepper11 Tonganoxie, KS wrote:

Posted on May 28, 2011, updated May 17, 2012
Posted on December 30, 2010, updated May 28, 2011
I ordered a dozen golden rasberry plants. I called later about the shipping date. Mid October. OK. Mid Oct I call. First week of November I'm told. They finally arrive in November. Most November's in Kansas, the ground is frozen. Got them in the ground, but the next week it dropped below freezing. Would have been tough to plant normally. These were supposed to be 3 yr old fruiting size. Total length of plants from top to bottom edge of roots was about 14 inches. I actually got an extra because 2 of them were less than 1/8 inch in diameter. Small cane cut way back, tiny root ball. I'll follow up in the late spring to let you know how it goes. Oh, the two phone calls I made, I got the impression I was interrupting something. Not rude, but,,,,,

On May 28th, 2011, pepper11 added the following:

Of the plants ordered, only 4 survived. While they did survive, the foliage is thin and at the very base of cane.
Cane that is litlle more than 1/8" mentioned. These were advertised as "fruiting size". If they fruit at all this year, I'll be surprised if they turn out to be golden rasberry. I lost the money spent on the plants-less than 50% survival rate.
They were not fruiting size, so I lost money on sales. All preexisting bushes I purchased at local nursery's, and they turned out fine, so I know how to prepare the soil, and maintain the bush. I guess they stay in business through sheer volume. Less than 50% positive ratings. Wasting people's time and money.
On May 17th, 2012, pepper11 added the following:

ok, the 4 survivors (3 year old fruiting size?) are finally bearing some fruit. They aren't the goldens I ordered.
Just red rasberries. I already had lots of those. Willis can't even get the variety right, let alone the age. Oh yea, too late for returns and no refunds. What a business model.
Positive greyhaven
(1 review)
On May 17, 2012, greyhaven Lewiston, ME wrote:

I ordered 10 high bush blue berry plants from willis orchard on 5/4/12 and received them on the 5/10 all plants were as advertised and and survived the handling well. I was pleased with Willis' service and the quality of the plants I received.I will from them order again.
Lewiston, Maine

Positive wlj
(11 reviews)
On May 15, 2012, wlj Rochester, MN wrote:

Despite what I read below, I have had nothing but good experiences with this company.

My last order was Pink Banana (2x). It arrived, as promised, in the expected condition (trimmed) and has been growing ever since being planted.

I will order again from this company.

Negative evevan
(1 review)
On May 14, 2012, evevan RICHWOODS, MO wrote:

We purchased 5 trees. Two were dead. They would not replace without us sending them more money . Cynthia was very rude and hung up the phone on us. Told me we were very stupid for trying to plant the dead trees.. Was very rude and we will not purchase anything from this company again. Their warranty is worthless.

Negative rrrutah
(1 review)
On May 4, 2012, rrrutah Fruit Heights, UT wrote:

Posted on April 23, 2012, updated May 4, 2012
Below Is an email I sent to Willis Orchards today. The first windmill palm was smaller than expected and had a dead center frond. I called and spoke with one of the owners about my dissapointment, I think if you talk to these people instead of yelling or demanding you will get the results I did. All people make mistakes and these folks restored my trust and faith in thier company.

I wanted to take a moment to thank you and your son Jason for restoring the trust between myself and your company. I received the replacement palm your son Jason sent me on Monday. This windmill is the same quality, age, beauty, shape as the other two I purchased last September. I thank you both for replacing this palm no questions asked, I think the world of your actions in a most difficult situation. I will let everyone I know the level of customer service I received from your most honorable actions. The windmill is perfect, Itís really a beautiful palm tree that fits in well with the other two I purchased.
Thank you for all your help and information you provided. I am really pleased with the results

On May 4th, 2012, rrrutah changed the rating from positive to negative and added the following:

Since I last posted, one of my undesized silver saw palmettos has died, Spoke to Sara today about relacement, she informed me that I can send back the dead palm for free shipping, or I can pay for shipping plus 5% for the credit card transaction and wave the send it back policy. So if you spend money shipping back a dead palm they will replace it and ship it for free. Why not just ship a new one for free they have to ship it anyways? I have pent over $1000.00 with this company in the last 6 months, not a singlke dime will I spend more. You have lost yet another client, more negitive comment on this site than good. A real shame, nice people, poor policy's
Negative Conradcheated
(1 review)
On Apr 26, 2012, Conradcheated Ellisville, MO wrote:

Fall of 2010, I ordered a Persimmon Tree. Paid for a 10 foot tree. I planted the tree professionally upon arrival. The Spring came, and there were no leaves. Willis told me that sometimes, trees dont grow leves the first year. I asked what happens if no leaves grow next year, and they said to give them a call. Now, we are in the second spring season, and still no leaves. I called Willis and they said sorry, their trees are only garunteed for a year. I referred them to the conversation from last year and they said too bad. They were rude on the phone and hung up. Warning -- DO NOT PURCHASE FROM WILLIS ORCHARD.

Negative sutton31
(1 review)
On Apr 24, 2012, sutton31 Sutton, MA wrote:

Posted on April 20, 2012, updated April 24, 2012
Posted on April 5, 2012, updated April 20, 2012
On March 29th, I ordered from Willis Orchards a fig tree which was to be delivered as soon as ready, and a magnolia tree which was noted would be delivered in the fall of 2012. I received the confirmation invoice from Willis stating the shipping charge of $17.50 for the two trees. On April 4th, I received an email from Sarah at Willis offering me "options" on the delivery of the trees. I could have both trees shipped in the fall (not acceptable since I wanted to have the fig tree aclimated before the winter), or, the trees could be shipped separately and I would have to pay extra, or the trees could be shipped now but I would have to waive my right to a replacement in the event the tree (s) died. When I called Willis today, I was treated rudely. Sarah informed me that "everyone gets charged $17.50 for shipping. Then you will receive options on the delivery. I told her that Willis had changed the terms of the confirmation invoice and that was not right. I also realized that they had charged my credit card on the 29th. Sarah finally asked abruptly if I wanted to cancel my order. I replied that I certainly did want to do that. Before I could ask her about whether they would charge a restocking fee, she hung up on me! I will check my credit card for a credit and, if it is not there in a few days, I will file a dispute with the credit card company. Perhaps the two employees I spoke with, Cynthia and Sarah, are overworked. I asked to speak with someone else in charge, and was informed by Sarah that "there is noone else". Unbelievable and upsetting.

On April 20th, 2012, sutton31 added the following:

Still no credit for this order. I emailed Willis this morning to inform them that I will file a dispute with my credit card company if I do not see a credit within the next week.
On April 24th, 2012, sutton31 added the following:

A credit to my account from Willis was posted by my credit card company on April 23rd minus $7.40 which is their 10% deduction for cancelling an order after 3 days. They sent me their "shipping options" email 5 days after my order. I am not going to dispute the $7.40 simply because I am happy to never having to do business with Willis Orchards again. I advise others to do the same.
Negative magicwanda
(1 review)
On Apr 23, 2012, magicwanda Spanish Fork, UT wrote:

I ordered blueberry bushes and a pecan tree. After two weeks and they didn't come, I called, Oh you have to pay $17.35 extra for a split shipping charge. Ok, then charge it and ship the bushes. 2 weeks later, I called again, it had not been done. Oh, we fired that lady because she didn't follow thru. OK then refund my order, and don't charge the split shipping charge.
A week later, I get an email charging the split shipping charge, and not refunding anything. Oh, we can only refund 10% of your original order. NO I AM NOT HAPPY WITH YOUR COMPANY. REFUND THE ENTIRE ORDER - BOTH OF THEM.

Positive LancasterGirl
(1 review)
On Apr 22, 2012, LancasterGirl Brickerville, PA wrote:

I bought two 5 gallon Windmill Palms from Willis Orchards.
They were to be 4-4 1/2' tall. I was concerned this included
the root system and my tree would be a disappointment, so I called and ask. The woman I talked to said that the 4' is after planting. Well, you should have seen my face when I came home from work and saw a 5 1/2' box on my porch. It had 2 of the most beautifull Windmills I ever saw. We gave 1 to our Mom for Mother's day and she said it was everything she ever could have hoped for. There was not 1 brown spot or broken leaf. We planted immediately according to instructions and it was a good 4 1/2'. If it doesn't live thru our winter in Pennsylvania, I cannot put any blame on this company. I will definetly be buying another one next year.

Negative Vickieje
(1 review)
On Apr 17, 2012, Vickieje Bay Minette, AL wrote:

I ordered some boysenberry and raspberry plants from Willis Orchards on Feb 15, 2012. After receiving the plants, I planted them that day. They did not look as large as expected for 3 year old plants...but, I really was not sure how big they should have been. For several weeks I waited for them to show some life. None seen. I contacted Willis Orchards via email and had several conversation with Shannon on the plants. Shannon told me to make a small scratch on the vine, if green they were alive if not probably dead. I waited another few weeks and again emailed Shannon to say I was sending back. No return authorzation needed I was told. Long story short. I sent back 7 plants, 2 shipments. Was told they never received them. Maybe one lost? Doubt it, But 2 lost shipments?

I called the company again, was proof, no plants. Terrible experience...will not recomened to anyone.

Negative 72Rover
(1 review)
On Apr 10, 2012, 72Rover Norfolk, VA wrote:

Just received an order of three blueberry plants that took three weeks. No way are these anywhere close to what was described.... Supposed to be "5 gallon" plants "4 year" old and "3-4' fruiting size". Yeah, right....

Scrawny plants with few leaves and broken or dead stems since last fall; one main stem was broken in packaging below its ID tag. And since they were 'on sale' and $.55 below there guarantee minimum of $17.50, they probably won't do a damn thing.

I've been an organic gardener for well over three decades and never seen such poor nursery stock. These plants should never have been shipped.

Negative avidorcharder
(1 review)
On Apr 9, 2012, avidorcharder 32024
United States wrote:

Last week I drove up to Willis Orchards at Berlin, Ga to get replacement plants that had died last summer. My order of fig trees, peach and plum trees was received in late Spring of last year. The fig trees lived, but the peach trees and plum trees arrived with chopped off roots. Willis Orchards promised to replace them this growing season but after many calls on the phone, no replacements ever came. Since our planting season in Florida was at an end in April and no replacements were received, I decided to drive up, even though it was the first week in April and pick the trees up at their nursery. There were several workers at the nursery, scurrying around, pulling off leaves from piles of fruit trees that were lying on the ground. One of the men was placing the leaf stripped trees in plastic and sliding the orders into cardboard boxes. Numerous boxes were being put in organized groups next to a lean-to metal shed. When I announced that I had come to get my plum and peach tree replacements, I was told that they were too buy filling orders that were all supposed to have been shipped and delivered by March 31st and I would have to wait my turn on getting the replacement plants by Fed Ex shipment. Knowing that my trip was fruitless, I felt that even if they do ship my replacements this late after pulling off the leaves prior to shipment they would more than likely die of stress if planted in Florida this late as bareroot trees. I took out my phone camera and filmed some of the workers leaf stripping and then drove along the fenced area of the nursery where a machine looking like a backhoe was digging up trees in full leaf and carrying them up to the shed. Long rows of fruit trees were planted just inside the fence adjacent to the road. Some of the rows had spaced out trees planted but others were filled with bundles of over crowded trees, many dead and tilted over. Weeds were growing tall in thick matted grass that covered the ground, most weeds were waist high and others were tall as the trees. All this entire, weedy nursery was blighted with mummy trees crowded among the living ones. All of my videos can be viewed here

Negative willyjames
(1 review)
On Apr 9, 2012, willyjames Memphis, AL wrote:

In February I ordered flowering pear trees, Kwanzan and Yoshino cherry trees from Willis Orchard Nursery and several phone calls have not gotten a definite delivery date, nothing except rude responses. Willis only says that all orders are shipped out in the order they are received and it doesnít matter if the order was for $50 or $500, the orders are all sent out as soon as they process. They claim that their business this spring has been so great that they just are delayed in processing them. I was told to wait in line just like everyone else does. Their website says they donít ship bareroot after March 31st, so am I being punished by getting my order in April, and does that mean itís too late to plant flowering trees to get flowers this year? I think I will just call my credit card company and put an end to this nonsense.

Positive ritawood
(2 reviews)
On Apr 9, 2012, ritawood MIMBRES, NM wrote:

Last year when I ordered, I was shorted 4 trees-the ones I ordered double-out of a VERY large order. Willis Orchards was apologetic when I contacted them about the missing trees and promised to send them out this year, since they felt the trees wouldn't survive shipping at that time. While most of my trees died last year (2 exceptions, and the gophers got one of them this spring) I feel that it was due to a combination of problems on my end including a delay in planting and the unusually long lasting cold weather we had last spring. That's always a hazard when you live practically on top of the Continental Divide. Because of the problems I had with getting the trees planted, I didn't feel it was right to ask for a refund, and I was extremely impressed that the Winesap Apple actually survived the delay and weather! The other tree that survived was an Italian Everbearing Fig and while I thought it was dead too, it eventually resurrected itself from its roots and is now going strong! (I planted it in a large 3' container so I can move it inside for the winter.) Very few trees are strong enough to survive a weeks long delay in planting, followed by near freezing temperatures, but 2 of Willis Orchards did! I planted some additional trees, grapes and ornamental plants from a different mail-order supplier and none of them survived-even though they arrived much later in the spring (with much warmer temperatures) and were planted almost immediately after I received them. Overall, I am very much impressed with the quality of trees I received from Willis Orchards, and especially with the fact that, even though I had forgotten I was owed some trees this year, they remembered, and shipped them! I will definitely be ordering from them again.

Neutral treyloc
(1 review)
On Apr 8, 2012, treyloc Bronx, NY wrote:

l ordered two 6-7' heavy branched fruiting sized apple trees. they arrived in a somewhat untimely manner...

These trees are no where near ready to produce fruit...

The pruning on some of the branches was terrible... the lower part of my Arkansas black apple tree only had branches on the left side... All of the branches on the right were pruned off making its shape look hella foolish.

The tops were pruned abruptly nowhere close to the nodes and almost all of the root system was missing... the granny smith looks ehhh.... and alot of the branches were broken in delivery.

i bought a tree for the same price at home depot this year that is already budding with flowers... i would buy from willis again but only for rare variety's the local garden center wont have...

Also for the record l bought a baby cherry tree from 2-4 ft with a way larger root system the 7ft fruiting size tree's from Willis orchards...

l would only advise buying smaller tree's

Negative riddlemethis
(1 review)
On Apr 7, 2012, riddlemethis raleigh
United States wrote:

About 4 years ago I moved to Raleigh, NC to be closer to my elderly mother. In reminiscing about the earlier days we remembered how delicious my grandmothers apple pie was, so, we decided to recreate that memory with our own, homegrown, apples and my grandmothers heirloom apple pie recipe. I got on the internet and found Willis Orchards, amazed that I could buy a tree large enought to produce the first year, I ordered 2 golden Delicious and 2 Red Delicious, "instant orchard" size trees and paid a small fortune for the trees and a small ransom for delivery. As advertised all 4 trees produced the first year but the fruit never got larger than a golfball. I called Willis Orchards who quickly explained that sometimes, the first year, the fruit does not fully mature and to give them another season. After 2 seasons in the ground our trees produced fruit fully matured, bright red, cherry-sized, bitter, seed filled crab-apples. I called Willis Orchards for a refund and was told I could only have store credit for a replacement. After reading some of the reviews here and my own wretched experience, I don't trust them to send me the right trees. My money is wasted and my mom does not want to try again because of this great frustration and is exceedingly depressed that she cannot revisit the wonderful memory of eating fresh apple pie from home grown apples!

Negative samyalice
(1 review)
On Apr 4, 2012, samyalice Nolanville, TX wrote:

Ordered a $110 "well branched fruiting instant orchard" 7 ft Angel Pomagranate tree Feb. of 2011. It arrived in a timely manner but looked bad, and had no root structure. Planted it, and waited. It was dead and never grew. I called the company in the fall of 2011 and talked to the RUDEST female who was no help at all. They do have a 1 yr warranty so,for $25 more I sent my tree back in Feb. 2012. Again the tree came in a timely manner and it looked better than the 1st Pom that I received. But, once again the thing was pretty much dead. The top 5 ft of the tree was completly dead. Atleast this one wasn't a total loss, it does have a couple of green shoots coming out of the bottom. So much for my "instant orchard". I basically spent $135 for a 3 inch Angel Pom. I feel like I was ripped off.

Negative wand3r3r
(1 review)
On Apr 3, 2012, wand3r3r Eugene, OR wrote:

Ordered a 4-5ft king fig tree. Local trees were $60 for a 4' tree.

I had to call them because delivery still had not happened in two weeks. It arrived a week later.

Tree when planted was EXACTLY 4 foot. Top 5" were dead [cut die back].

I ended up paying $20 more for the tree than a local bought tree and ended up with a 3' 6" tree.

Total rip off IMO

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