Comments regarding David Austin Roses (US)Click here to return to David Austin Roses (US)'s listing.
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|On May 7, 2015, Hanks_Mom Sherman, IL wrote:
Posted on May 3, 2015, updated May 7, 2015
On May 7th, 2015, Hanks_Mom changed the rating from negative to positive and added the following:
Angela from David Austin Roses contacted me the next day to apologize for sending the wrong rose. The correct rose was delivered the same week.
|On May 4, 2015, JacquelynKimber Houston, TX (Zone 9a) wrote:
I had a very pleasant experience. I ordered Queen of Sweden last year for Mother's day. They were delivered on time in container with some buds which was great! This year they are FABULOUS! They make my mom very happy! ordering more for my mom's bday! Thank you!
|On Apr 8, 2015, Petuniarabbit Scottsdale, AZ wrote:
I received the eight roses in February from David Austin roses. They were a mix of own root when available and grafted when own root was not available. They arrived bare root, moist and healthy.
|On Feb 28, 2015, bluebuster77 Belmont, CA wrote:
Leave positive feedback now for got what I am looking for. Some gardeners not recommended but I wants to try for first time.But there is few other downside about this company. I now no longer order grafted bare roots anywhere online, always disappointed me. Good thing is DA offers own root roses, so I choose to ordered. Not a robust healthy roots, I would say ok standard but own roots are much reliable than grafted. Packaging was minimum, just plastic bag in the box not provided moisture for a week shipment. Price and shipping also fine for me neither good deal nor too expansive. Order took about a month to ship. My first order was placed beginning of January and arrived in February, it's exactly shipping time for west and south on their website. I immediately ordered second one with note to SHIP ASAP, over 2 weeks no shipment was make and I pushed to ship my roses. I can't wait until March which is too late to growing roses in California. I will follow up and how their roses doing in my garden.
|On Aug 27, 2014, tburgos San Diego, CA wrote:
Just came in after walking around my yard and I am so pleased with my purchase of roses from David Austin that I needed to write in. I absolutely love the catalog and I keep it all year as a staple on my coffee table as I dream of what I should purchase next... I now own 4 different David Austin roses, and decided to give the climbing variety a try this year. As they grow taller, I am getting more and more excited! I have the bush variety of The Dark Lady and it produces the most spectacular blooms I have ever seen! Cant wait for next year, I have a feeling I will be purchasing new roses each year. I never thought of myself as a "rose person" but I am so completely bowled over by the "cabbage" look that I guess I am now..though I think Im more of a "David Austin person"!
|On Jun 23, 2014, Gingertia BOSQUE, NM wrote:
We bought 3 roses from David Austin Roses this spring. We agonized over the catalog because it was so difficult to narrow our choice down to just three. We settled on Munstead Wood, Our Lady Of Shalott and Queen of Sweden. We live in the high desert of New Mexico and we can get pretty hot. It was starting to get hot right after they got planted. The sun is very tough here. These plants never missed a beat and 2 have already bloomed and the third is loaded with buds. We couldn't be happier with this company. The plants were shipped when they said they'd be and they arrived perfect.
|On Jan 30, 2014, myrelle22 Belton, TX wrote:
Last year February, I ordered a Darcey Bussell tree rose. I had no problem with the planting. Very detailed instructed were provided. This beautiful tree rose bloomed time and time again. I couldn't be more pleased. This rose tree grow about 1 1/2 feet. The blooms are a beautiful crimson.
|On Jun 24, 2013, jazzy1okc Oklahoma City, OK wrote:
Posted on June 18, 2013, updated June 24, 2013
On June 18th, 2013, jazzy1okc changed the rating from negative to neutral and added the following:
I am changing this rating to neutral because the US Licensing Manager for David Austin called and emailed me today to say that she had gone to the shade house and viewed the Munstead Wood stock. All appeared, she said, to have turned bright pink, perhaps as a result of the heat. She also looked at the list of substitutions I had authorized and recommended two which, in her opinion, looked very good. I sent an email requesting that she send the best looking Carding Mill rose in stock. I will gladly change this rating to positive should the company follow through and send me the correct rose in good shape for planting.
On June 24th, 2013, jazzy1okc changed the rating from neutral to positive and added the following:
I received the Carding Mill four days after sending an email. Considering the heat, and that it could easily have ended up stuck somewhere over the weekend but did not, it looked pretty good. I have also discovered that the original "mistake rose" is most likely a Carding Mill as well! It is now on its second flush of bloom since being planted in the border so I hope the new Carding Mill will do as well in a pot. I gave the so-called Munstead away to a good friend. I will post again should the pink rose decide to turn deep read and be a real Munstead.
|On May 6, 2013, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on May 22, 2012, updated May 6, 2013
On May 22nd, 2012, HeidiNH added the following:
Still a neutral, I'm afraid. I forgot my own vow, once faced with a discount coupon of 20%. I ordered a Climbing Shropshire Lad, Charlotte, and Eden Climber, in separate orders. First I emailed and asked if they could all be combined to save on shipping. No problem, I was told they would and got a refund on the shipping. At the end of April I emailed and asked when my roses would ship, I was told April 30. Never happened. Instead they shipped on 5/1 (over a weekend) and 5/4, in two separate shipments, for no apparent reason.
The roses all arrived in good shape, big canes and all had leaf buds, they had been sprayed with something that would keep them moist for ten days. All were soaked and planted are now leafing out, for which I am relieved, but I am still giving DA USA a neutral for being unable to give accurate information about ship dates and not following through on the customer's explicit wishes.
On May 6th, 2013, HeidiNH changed the rating from neutral to positive and added the following:
Credit where credit is due..... I got sucked in by another Horticulture discount coupon, so I ordered a climbing James Galway and a Munstead Wood rose. I inquired at the end of April as to the ship date, and was told they'd be shipping on Thursday. I asked if they could be shipped on a Monday instead to save them sitting somewhere over the weekend, and I was told they would ship them Monday instead. And they did....my roses arrived on Friday, in excellent shape , got plunked in water overnight and planted the following day. The cane size is good and all are breaking bud so if they continue they'll be fine. The roses I bought last year - Shropshire Lad, Charlotte and Eden climber are all doing beautifully, miraculously survived our long and bitter winter - I'm impressed. Glad they seem to have worked the issues with deliveries and the customer service, I'm a happy customer this time.
|On Mar 18, 2013, jimfrankmartin Scott, LA wrote:
Posted on March 18, 2013, updated March 18, 2013
On March 18th, 2013, jimfrankmartin added the following:
To update my previous entry, I planted the five roses from David Austin roses on February 5. On March 18 I discovered the first colored bud formed on the Rose de Rescht. It is the size and color of a red grape. The firm tight bud looks like a Tokay red grape. Fans of the University of Alabama football team would call the bud crimson. Let's just say I find myself exuberantly impressed with every one of these roses.
|On Oct 12, 2012, May_Z Grass Valley, CA (Zone 9a) wrote:
My experience with DA Roses has been very very positive. I ordered 3 roses in February, Princess Alexandra of Kent, Crocus Rose, and Bishop's Castle. I received confirmation by email a week later, but due to my own email problems it went to spam. When I requested a confirmation via email, I promptly got a confirmation with a copy of my order.
|On Aug 17, 2012, rosepetal2 Danvers, MA wrote:
Fortunately I live near a nursery where I can purchase David Austin premium potted roses. The problem is the nursery is not stocking quite the number and selection of roses they have stocked in the past so I've ordered online occasionally. I like to plant these roses in multiples rather than single rose to really experience the heavenly fragrance. So I wanted to add one more Winchester Cathedral to a pair I had purchased locally and resorted to online. The online purchase arrived relatively as scheduled, well-packaged and in good shape. I planted the rose along with locally purchased WCs. Everyone took off and it was difficult to see a difference in the bushes - the first flush was delightful, however the online WC bloomed pink - but not pink like the Mary Rose (which I also have). This bush then flushed even pinkier and on the flush this week, the pink a weird pink and nearly no fragrance! Mind you not one blossom or a few but the entire bush. was this weird pink I contacted David Austin and had a positive experience. They are replacing the rose. Over the years I've had excellent experience with both the DA local potted roses and the online purchases. Seems they may have addressed their shipping challenges.
|On Apr 12, 2012, LysmachiaMoon Waynesboro, PA (Zone 6a) wrote:
I ordered a 'Claire Austin' rose in February and it arrived April 4 2012 in excellent condition. (Arrival was timed to our planting season in PA.) Bareroot and only wrapped in plastic, but the stems were green and the entire plant was moist, plump, and fresh. Planted it the next day; by April 9 it is in full leaf. Very pleased.
|On Apr 6, 2012, melody Benton, KY (Zone 7a) wrote:
Posted on March 23, 2009, updated April 6, 2012
On September 22nd, 2009, melody added the following:
My Abraham Darby's have bloomed their heads off this year. The plants have grown admirably and the gorgeous blooms are always commented on by guests. The helpful descriptions and designations in the catalog were instrumental in letting me choose the rose that would have the attributes that I desired, to thrive in the area where I planted it. I already know what I want next year...and this is from a person who thought they would never successfully grow roses!
On April 6th, 2012, melody added the following:
I just received my 2012 order and the bare root roses are robust and extremely healthy. Thanks for the wonderful service!
|On Apr 5, 2012, Citro Eden, MD wrote:
Posted on February 23, 2012, updated April 5, 2012
On April 5th, 2012, Citro changed the rating from neutral to positive and added the following:
I received my roses on time and in great condition. The roots were still wet and the roses have broken dormancy. My only complaint is the lack of communication, I wish they had sent an email saying they had shipped. I emailed them and received a quick response that they were on there way. Much improvement over last year!
|On Mar 18, 2012, AresDraco San Francisco, CA (Zone 10a) wrote:
Posted on March 17, 2012, updated March 18, 2012
On March 17th, 2012, AresDraco changed the rating from neutral to negative and added the following:
I have to downgrade my "neutral" rating to "negative". I sent a message to DA and posted here. Not even the courtesy of a reply. I'm in retail, so my expectations from a company to a customer are not unrealistic. It's unfortunate when a complaint goes unattended. Customer service is the only thing that differentiates on-line transactions.
I truly LOVE the Austin roses, though this order was for a non-Austin. rose, and I will always include them in my gardens. It's unlikely I'll order them from this company. That limits my choices, but there you have it.
On March 18th, 2012, AresDraco changed the rating from negative to positive and added the following:
I'm changing my rating back to a guarded positive. Ms Caine at DA has responded to my e-mails with an explanation I find reasonable. I'm still disappointed in the lack of a note regarding the arrival of my package, but that's a UPS issue, not DA.
I will give them another try and this time prepare for unexpected deliveries.
|On Feb 2, 2012, amberroses Largo, FL wrote:
I received 6 roses from David Austin this year. They were all in good shape except one and that issue was promptly addressed by the company to my satisfaction. All of the roses have broken dormancy and some even have new basal breaks on the graft. So far so good. I would order from them again. Maybe they could release Wollerton Old Hall in the US next year... hint, hint.
|On Jan 28, 2012, reeve1 Plano, TX (Zone 8b) wrote:
Posted on January 26, 2012, updated January 28, 2012
On January 26th, 2012, reeve1 changed the rating from negative to neutral and added the following:
Angie from DA called me immediately to apologize and send out immediate replacements. They indicated that they have been tracking and keeping close tabs on their packages and had received good feedback from across the country. My package had some how slipped through without the plastic bag being properly closed and sealed up, and they wanted to make it right. So, I'm changing my rating to a Neutral pending receiving the replacement plants. It does appear that they are attentive to their recent problems and are making some effort to fix this. I guess this is a good example of how sudden popularity can overwhelm and potentially ruin a business. But it does look like they are trying to do something to insure this doesn't happen. I'm giving them the benefit of any doubt and will post more if there are any more issues.
On January 28th, 2012, reeve1 changed the rating from neutral to positive and added the following:
I feel like they have made sufficient changes and effort to fix packaging and delivery issues and I really had no problems with anything else. They corrected my initial problem and made it right. For their attentiveness and willingness to accept responsibility to do what's right, I'm changing this rating to Positive. I will try additional orders with them and let you know if I have any further problems.
|On Jul 25, 2011, phdler Homer, NY wrote:
I ordered five own-root bare-root roses from Austin for the first time this year. I was afraid one would not survive as it was one of 3 "Crown Princess Margarets" roses and the only one that had no signs of growth at all, but once planted it caught up with the others and is blooming like crazy. What I did not expect is that the purchases from the U.S. site are converted from dollars to pounds, so I wound up having to pay currency conversion fees. My only other complaint is that I wish they offered more of their roses as own-root.
|On May 18, 2011, bookreader451 Troy, NY (Zone 5b) wrote:
Posted on May 13, 2011, updated May 18, 2011
On May 18th, 2011, bookreader451 added the following:
I planted all the roses I received last week and all but one has already broken dormancy and has new growth. I expect this group to perform as well as my others.
|On May 13, 2011, lisaaj Columbus, OH wrote:
I ordered 3 bare-root Harlow Carr roses, with a first-time customer coupon that helped quite a bit! They arrived on schedule, in early to mid April. I planted the bare roots promptly; they have all broken dormancy beautifully and seem to be off to a great start. If I can find more room in my garden ) : I would love to order more roses from David Austin!
|On May 12, 2011, sunsign5 Ipswich, MA wrote:
Received a great looking rose. Quick shipping. Best practical planting instructions ever from any rose company. So far so good!
|On Mar 31, 2011, rowrowroe La Place, LA wrote:
DA puts out some of the most marvelous roses I have ever smelled in colors I am only blessed to be able to see!
|On Mar 30, 2011, RuthBee Hempstead, TX wrote:
I purchased a Climbing Heritage last Spring (2010) directly from DA online. It came perfectly and carefully packed. Our weather was so warm that my rose had started growing before I planted it. In a matter of days it had new growth everywhere and it bloomed so much during the Summer I thought it was going to exhaust itself. We had a very unusual cold spell for Texas this past Winter with several days in the 20s and my rose sailed through it without even a burned leaf! I am getting ready to order more thornless from David Austin, I highly recommend them.
|On Mar 30, 2011, dawn83 Covington, LA wrote:
Absolutely wonderful experience with this company. Super friendly and helpful customer service. I planted my David Austins 2 weeks ago and they are already getting huge. Best quality roses I've ever bought!!!!!
|On Mar 24, 2011, ATLGARDEN Atlanta, GA wrote:
I 2nd the comment from the earlier review about finding it hard to believe anyone could have a negative opinion about David Austin roses. While I have gardened for many years it was always shade gardening. I finally have a sunny yard and last year I purchased 18 roses from DA. These were my first roses ever! I received these bare root "sticks with roots" that I thought they would take a whole growing season to get established. Was I wrong! I planted them just as DA suggests and all of the roses took off like fireworks. Very very vigorous and they all bloomed well the first season and grew several feet. This year all 18 have come back more vigorous then ever and several already have buds in MArch! David Austin Roses made me a rose fan. They are a first class company and Mr. Austin is a rose patriarch in my humble opinion. I appreciate what he has done with these plants. I will definitely order again.
|On Mar 5, 2011, tweeterrabbit San Angelo, TX wrote:
I have ordered from David Austin for several years now and have always recieved very nice roses. If ever there is a problem, they are more than happy to solve it. The roses grow very well, and are as described. I highly recommend this company!
|On Sep 30, 2010, JonSchneider Fleming Island, FL (Zone 9b) wrote:
It is hard to imagine that there would be any negative ratings for this company. I have had nothing but complete success with both their bare root plants and their container plants. The plants are generous in size and come well packaged. The other huge plus is the excellent customer service I have had from Angela Fossie. Angie has assisted me with a special order on short notice and her concern would tell you she has genuine/ excellent skills in customer relations. I would rate my experience with David Austin "right up there' with Chamblee's (another top rose nursery)
|On Aug 30, 2010, 67red1 Porterville, CA wrote:
I have had orders from several companies over the past 10 years and my experiences have been totally disappointing. But then I tried ordering from DA. I could not believe the large rose bushes I recieved from DA. They have been in the ground for over a year and I have just convinced my wife to pull about five department store roses and replace them with DA roses, because their roses were the only plants to go throughout the year without any pest or disease problems and they really look good!! I also, proved to my wife that you might spend more than you would at Target or Wal-Mart, but it is worth a lot more, too.
|On Jun 21, 2010, rfsk Stanfordville, NY wrote:
Posted on April 19, 2010, updated June 21, 2010
On June 21st, 2010, rfsk added the following:
It is now mid June and every David Austin I had planted earlier this season is covered in an array of beautiful blooms. I am certainly looking forward to ordering more next year.
|On Jun 16, 2010, mickeyj1 Ringtown, PA wrote:
i just made my first purchase from DA roses and i couldn't be happier. being impatient to plant my mothers rose garden i went against the advice of the CS representative as to the correct planting time for my area. nonetheless they shipped my roses except for two of one variety that would not be ready until the spring. what follows gets even better. my roses arrived shortly after our conversation very well packed with plenty of moisture on the roots.after following all included instructions i heeled the bushes in for a week until final bed preparations were complete and then proceeded to plant. new growth on all 6 roses within two days and progressing nicely. mom stated she never saw such nice robust plants as these anywhere else. cannot wait until spring to order many more as soon as the rose bed is increased in size to accomodate many more. i am one extremely satisfied customer. i will continue to update my roses progress.
|On May 26, 2010, MorsisX Lockport, IL (Zone 5b) wrote:
Posted on June 10, 2008, updated May 26, 2010
On May 26th, 2010, MorsisX added the following:
Needed to chime in again as this company has more than impressed me with the quality of their bare root roses, their customer service, and value.
They have worked with me to find the right roses for my area (zone 4 climbers are not the most common...). And their recommendations have been spot on!
This company sticks to their product. After having a few roses fail (my zone 4 issues, my fault really), they were more than happy to replace them with roses that are more cold hardy.
When ordering, please call them, they will walk you through your selections and help you out immensely!
|On May 1, 2010, artcats1 Salt Lake City, UT wrote:
Last spring I ordered about 12 climbers and one bush fl from Dave Austin. Here in Utah the weather is pretty brutal. Strong winds, dry air, hot hot summers and freezing winters- oh and late spring freezes. Mildew is the only thing we don't have. I expected loss of about 1/4 of the bareroot I put in. They all survived and are doing great! My orders were available and they arrived quickly and in fine condition. Second the plants rooted in well last year and I had flowers- which I did not expect. The winter freezes did only minor damage to the climbing canes so I will have a rose hedge much faster than I had thought. This spring these roses are already growing very vigorously and the last three nights of freezing temps/dry winds hasn't seemed to bother them. I am very very happy. The only downside I can say is that one of my chickens loves to eat the leaves off of one of the bushes so I will have to fence it. I am ordering more bushes this year.
|On Apr 24, 2010, treesmoocher Spencer, WV wrote:
I ordered two roses this year--they arrived at a reasonable time, sizable and healthy, and both are growing well. As long as they turn out to be the right roses (they ARE labelled) I have no complaints.
|On Apr 2, 2010, MissGeorgia Fort Walton Beach, FL wrote:
I ordered 26 David Austin roses last year and was astonished at how healthy and vibrant they were when they arrived; I had an actual bloom within two weeks !!. I planted most of them in large pots and planted eight in the ground. The pots actually did the best and continue to do so. I only had one rose that didn't grow well, but it's putting out much better this year. I have already had a huge bloom from my Abraham Darby this spring. The plants look fabulous. I ordered twelve more a couple of weeks ago and put all of them in pots. I'm spending a fortune on pots, but I love being able to move them and they're doing great in them. I ordered 12 more last night and am going to "color co-ordinate" my yard by putting red, yellow and white in the front and pink, white and fushia in the back. I have underplanted the front pots with red and white Gerber daisies and white petunias and the back pots with pink and white petunias; it's looking great.
|On Mar 9, 2010, blueeyeskms Waverly, KS (Zone 5b) wrote:
Wow, I can't believe I haven't posted a review for this company yet. I have ordered for the past two years and just love them. I am so sad to see all of the neutral/negative reviews. I hope I didn't just get lucky with my experiences. Love these roses! I have to find room for more!
|On Feb 28, 2010, MtVernon Tomball, TX wrote:
I have grown David Austin roses in the past but moved to a different climate and had no roses. After visiting the gardens at Alnwick rose garden this summer, I knew I had to try them here even though we get very hot summers.
|On Jul 6, 2009, kat100 Belmont, MA wrote:
My initial order was for 3 bareroot standards in mid-May. I received a phone call from DA asking whether I really wanted to get bareroot as it was late in the season(?) and they couldn't guarantee them. I wasn't worried about getting them to grow so I continued with the order. I received 3 great looking standards that were huge. However, I only noticed two days ago that 2 of the standards were substitutes and I only had authorized one substitute. Oh well, partially my fault for not checking the order. But all 3 standards are doing great and looks like will be blooming this week (7/6/09). Near the end of May, DA sent an email for a sale on bareroot roses (so much for late in the season rules) and I ordered 4 roses. This order was totally correct and are now doing great as well. It helped that MA had a lot of unseasonably cool weather so that the bareroots weren't shocked. My only criticism is that I would like to see real time inventory or notification before the order is finally submitted that my selection is or is not in stock and that the order is placed correctly. Packaging and condition of the roses were wonderful. Definitely would order from them again. Would like them to expand their container rose selections.
|On Jun 20, 2009, NE_Gardener Oxford, NY (Zone 4b) wrote:
Over time I have ordered by mail and planted well over 500 bare root rose bushes. I have replacement knees to show for it! But I must say that upon opening my three David Austin roses all I could do was gaze at them and exclaim, "Wow!" These had to be some of the largest bare root roses I'd ever handled. Their names are William Shakespeare and Louise Odier (2). Like a previous customer, I had to revise my hole depth when I saw them.