Last year February, I ordered a Darcey Bussell tree rose. I had no problem with the planting. Very detailed instructed were provided. This beautiful tree rose bloomed time and time again. I couldn't be more pleased. This rose tree grow about 1 1/2 feet. The blooms are a beautiful crimson.
I have purchased and grown David Austin roses for several years. One rose bush failed to grow and was immediately replaced. I couldn't ask for better customer service.
I have found that I really like the tree roses. I just ordered a Charlotte tree rose. I already have a Winchester Cathedral bush nearly by. I had a Shakespeare 2000 in Wisconsin that I loved, but have not been able to find another.
On Jun 24, 2013, jazzy1okc Oklahoma City, OK wrote:
Posted on June 18, 2013, updated June 24, 2013
Posted on June 17, 2013, updated June 18, 2013
I work at a large, local, family-owned nursery and usually purchase all of my plants there at a very nice discount. I could have purchased any number of lovely roses where I work. However, because so many of my friends who grow roses swear by David Austen, and because I so admire the founder of the company, I poured over their lovely, well-written catalog and website and ordered three roses. When the order arrived, two of the three roses were exactly what I had requested. I was beyond thrilled. However, one, which was supposed to have been a deep red rose, bloomed apricot.
Not one to waste plants, I found a spot for the rose and, on the advice of a former DA employee with whom I work, sent a gently worded email to DA. I received a kind, timely, and businesslike response that included an invitation to order a cost-free replacement rose.
When I ordered a replacement rose, thinking that DA's stock of the variety I wanted might be depleted by mid June, I authorized DA to send me any rose from a list of several options that, having done my research, I knew would grow well in a container in my area. I even authorized DA to send me a rose that was NOT on my list IF they had one that was NOT PINK and would grow well in a container in my area.
I was so happy when a lovely container rose, clearly marked as the deep red variety I had originally ordered, arrived last Friday. However, when it bloomed yesterday, the rose was obviously pink. Because I no longer have space for a rose, I had planned to give this rose to a friend who had lost her home in one of the recent tornadoes. I know my friend's likes and dislikes very well and had chosen accordingly. I do not want to purchase another pot and grow this rose. I will find a home for it, but it is not a rose I want.
I have sent another email to DA, along with a photo of the rose I received, and am waiting to hear back. I understand that mistakes can happen. I truly want to continue to do business with DA and would like to be able to recommend this company to other gardeners. However, in order to do so, I need tangible proof that DA can do what they say they will do. I want them to make good on their offer to properly correct their error.
On June 18th, 2013, jazzy1okc changed the rating from negative to neutral and added the following:
I am changing this rating to neutral because the US Licensing Manager for David Austin called and emailed me today to say that she had gone to the shade house and viewed the Munstead Wood stock. All appeared, she said, to have turned bright pink, perhaps as a result of the heat. She also looked at the list of substitutions I had authorized and recommended two which, in her opinion, looked very good. I sent an email requesting that she send the best looking Carding Mill rose in stock. I will gladly change this rating to positive should the company follow through and send me the correct rose in good shape for planting. On June 24th, 2013, jazzy1okc changed the rating from neutral to positive and added the following:
I received the Carding Mill four days after sending an email. Considering the heat, and that it could easily have ended up stuck somewhere over the weekend but did not, it looked pretty good. I have also discovered that the original "mistake rose" is most likely a Carding Mill as well! It is now on its second flush of bloom since being planted in the border so I hope the new Carding Mill will do as well in a pot. I gave the so-called Munstead away to a good friend. I will post again should the pink rose decide to turn deep read and be a real Munstead.
On May 6, 2013, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on May 22, 2012, updated May 6, 2013
Posted on May 17, 2011, updated May 22, 2012
Except for the fact that I eventually got my roes and it was in good shape despite the crappy lack of packaging, I'd give a negative. Poor communication barely covers it. When you place an order, you get an acknowledgement, and that's all, no estimated ship date, nothing. I had to inquire a couple of times, one time I was told it would ship on a Friday - I said I really didn't want it sitting in a post office over a weekend, "Ok, we'll schedule it for Monday". The end of that week came and went, and no rose. I emailed again, and was told "it's going out THIS Monday". Why the heck did you say it was going last Monday then? it arrived bareroot, in a box, inside a plastic bag with nothing. No excelsior, peat moss, newspaper, NOTHING, barely damp. WTH? These people either don't have a clue or are being deliberately deceptive about when things will actually ship. I don't understand the mystery, give a ship date and stick to it, and if there is a problem SAY SO without me having to bug you. Would David Austin approve of such crap customer service and mismanagement of his brand? I shouldn't think so.... I wont' be buying from them again, I'll buy locally or do without.
On May 22nd, 2012, HeidiNH added the following:
Still a neutral, I'm afraid. I forgot my own vow, once faced with a discount coupon of 20%. I ordered a Climbing Shropshire Lad, Charlotte, and Eden Climber, in separate orders. First I emailed and asked if they could all be combined to save on shipping. No problem, I was told they would and got a refund on the shipping. At the end of April I emailed and asked when my roses would ship, I was told April 30. Never happened. Instead they shipped on 5/1 (over a weekend) and 5/4, in two separate shipments, for no apparent reason.
The roses all arrived in good shape, big canes and all had leaf buds, they had been sprayed with something that would keep them moist for ten days. All were soaked and planted are now leafing out, for which I am relieved, but I am still giving DA USA a neutral for being unable to give accurate information about ship dates and not following through on the customer's explicit wishes.On May 6th, 2013, HeidiNH changed the rating from neutral to positive and added the following:
Credit where credit is due..... I got sucked in by another Horticulture discount coupon, so I ordered a climbing James Galway and a Munstead Wood rose. I inquired at the end of April as to the ship date, and was told they'd be shipping on Thursday. I asked if they could be shipped on a Monday instead to save them sitting somewhere over the weekend, and I was told they would ship them Monday instead. And they did....my roses arrived on Friday, in excellent shape , got plunked in water overnight and planted the following day. The cane size is good and all are breaking bud so if they continue they'll be fine. The roses I bought last year - Shropshire Lad, Charlotte and Eden climber are all doing beautifully, miraculously survived our long and bitter winter - I'm impressed. Glad they seem to have worked the issues with deliveries and the customer service, I'm a happy customer this time.
Posted on March 18, 2013, updated March 18, 2013
David Austin roses shipped these antique roses to me on February 4: Roseraie d L'Hay; Mme Isaac Pereire; Comte de Champagne; Rose De Rescht; Ferdinand Pichard.
They arrived intact, moist and robust. I planted all of them after soaking them overnight in water, as per instructions. Within three days, every one had sprouted. Of course, the mild weather in South Louisiana accounts for this eagerness to burst forth and break dormancy. The stocky root systems and the massive, growthy roots impressed me powerfully.
Any time a bare root rose arrives in the mail and I find branches and stems the size of a cigar or a pencil, and roots that look like an octopus, my jaw drags the ground. These roses from David Austin made my jaw drag the ground. They have found a regular customer in Scott Louisiana. Scott is only 300 miles southeast of Tyler Texas. I strongly recommend buying antique roses from this grower.
On March 18th, 2013, jimfrankmartin added the following:
To update my previous entry, I planted the five roses from David Austin roses on February 5. On March 18 I discovered the first colored bud formed on the Rose de Rescht. It is the size and color of a red grape. The firm tight bud looks like a Tokay red grape. Fans of the University of Alabama football team would call the bud crimson. Let's just say I find myself exuberantly impressed with every one of these roses.
On Oct 12, 2012, May_Z Grass Valley, CA (Zone 9a) wrote:
My experience with DA Roses has been very very positive. I ordered 3 roses in February, Princess Alexandra of Kent, Crocus Rose, and Bishop's Castle. I received confirmation by email a week later, but due to my own email problems it went to spam. When I requested a confirmation via email, I promptly got a confirmation with a copy of my order.
I recieved my roses about 3 weeks later and was very pleased with the condition of the roses, except Princess Alexandra. But I soaked them and planted all. Crocus Rose and Bishop's Castle went crazy, grew beautifully, vigorous uniform growth and many many blooms, even now. Princess Alexandra declined, until I contacted DA regarding it in about May. They were fabulous at DA, Angela Folse (now Benson) was amazing at customer service, very helpful and quick replies to the problem, asking the right questions without any insinuation of fault. DA promised a replacement in 2013 (too hot in CA to ship after May!).
So while many have had problems, I only have very positive feedback for them. My Crocus Rose is now 3ft high and 4 ft wide, and is covered in blooms and buds. Bishop's Castle is also growing it's little heart out, at 3ft high and 3 ft wide, and also is still in bloom. The Austin bareroot Crocus Rose and Bishop's Castle out-performed 7 other floribunda roses I purchased locally at two very reputable nurseries that were in gallon and 5 gallon pots. I couldn't be happier with my purchase, and will order again. I am extremely satisfied with customer service and I'm content to get my Princess Alexandra replacement in 2013 rather than insist on shipping and planting during weather that is too hot and stresses the plant.
I would like to stress that the customer service I received from Angela Folse-Benson was top notch--she has it down to a fine art. She in genuine as well. It was a great experience. I'll order again and do myself a favor and skip the nursery roses. Any I can't get from Austin I'll get from Burlington roses as a band--another great company.
Fortunately I live near a nursery where I can purchase David Austin premium potted roses. The problem is the nursery is not stocking quite the number and selection of roses they have stocked in the past so I've ordered online occasionally. I like to plant these roses in multiples rather than single rose to really experience the heavenly fragrance. So I wanted to add one more Winchester Cathedral to a pair I had purchased locally and resorted to online. The online purchase arrived relatively as scheduled, well-packaged and in good shape. I planted the rose along with locally purchased WCs. Everyone took off and it was difficult to see a difference in the bushes - the first flush was delightful, however the online WC bloomed pink - but not pink like the Mary Rose (which I also have). This bush then flushed even pinkier and on the flush this week, the pink a weird pink and nearly no fragrance! Mind you not one blossom or a few but the entire bush. was this weird pink I contacted David Austin and had a positive experience. They are replacing the rose. Over the years I've had excellent experience with both the DA local potted roses and the online purchases. Seems they may have addressed their shipping challenges.
On Apr 12, 2012, LysmachiaMoon Waynesboro, PA (Zone 6a) wrote:
I ordered a 'Claire Austin' rose in February and it arrived April 4 2012 in excellent condition. (Arrival was timed to our planting season in PA.) Bareroot and only wrapped in plastic, but the stems were green and the entire plant was moist, plump, and fresh. Planted it the next day; by April 9 it is in full leaf. Very pleased.
On Apr 6, 2012, melody Benton, KY (Zone 7a) wrote:
Posted on March 23, 2009, updated April 6, 2012
I placed my order over the phone and the staff was helpful and educated. My order arrived when they said it would and the roots are huge. These are obviously well cared for stock. Packing was great and everything arrived undamaged and healthy. I'm already planning my next year's order.
On September 22nd, 2009, melody added the following:
My Abraham Darby's have bloomed their heads off this year. The plants have grown admirably and the gorgeous blooms are always commented on by guests. The helpful descriptions and designations in the catalog were instrumental in letting me choose the rose that would have the attributes that I desired, to thrive in the area where I planted it. I already know what I want next year...and this is from a person who thought they would never successfully grow roses!On April 6th, 2012, melody added the following:
I just received my 2012 order and the bare root roses are robust and extremely healthy. Thanks for the wonderful service!
Posted on February 23, 2012, updated April 5, 2012
Last year I ordered 3 Claire Austin roses very early in the season. I had hoped to plant them in early march. I called in may when I hadn't received them and was told they would be shipping soon. I received them in late may. They never really took off last year, I think because it was just too hot at that point for them to get established.
I've read the reviews here and they say things are better with their new computer system, so here I go again. I ordered 4 roses yesterday, they were friendly and easy to order from. I requested a delivery the first week of April and they said no problem. I'm a little concern that the receipt mailed to me did not mention the date to be delivered. Hopefully I can update this review to positive.
On April 5th, 2012, Citro changed the rating from neutral to positive and added the following:
I received my roses on time and in great condition. The roots were still wet and the roses have broken dormancy. My only complaint is the lack of communication, I wish they had sent an email saying they had shipped. I emailed them and received a quick response that they were on there way. Much improvement over last year!
On Mar 18, 2012, AresDraco San Francisco, CA (Zone 10a) wrote:
Posted on March 17, 2012, updated March 18, 2012
Posted on March 16, 2012, updated March 17, 2012
I ordered a "Châpeau de Napoléon" rose from DA. It arrived and I can say, the delivered plant has great roots and many canes. No complaints there.
The problem is the packing. The rose was placed in an empty plastic bag, nothing was included to keep the roots moist... No shredded newspaper, no wood shavings. The only moisture was the water left on the roots from the washing they got prior to shipping. I understand the need top reduce shipping weight, but REALLY?
Also, I was not given an e-mail notice that the plant was on its way, or when it was due here, so when it arrived and was delivered to a neighbor, as requested, it was a couple days before the package was opened.
It is raining here, has been for a week and will be for another week, so it's going to be impossible to plant anything for a while. A heads-up e-mail would have allowed me to get a big pot and some soil in advance.
I sent a message to DA a couple days ago, and so far have not gotten a reply. As I said in my message to DA, this is not the quality of service I expected from what I consider to be a generally fine company.
On March 17th, 2012, AresDraco changed the rating from neutral to negative and added the following:
I have to downgrade my "neutral" rating to "negative". I sent a message to DA and posted here. Not even the courtesy of a reply. I'm in retail, so my expectations from a company to a customer are not unrealistic. It's unfortunate when a complaint goes unattended. Customer service is the only thing that differentiates on-line transactions.
I truly LOVE the Austin roses, though this order was for a non-Austin. rose, and I will always include them in my gardens. It's unlikely I'll order them from this company. That limits my choices, but there you have it.On March 18th, 2012, AresDraco changed the rating from negative to positive and added the following:
I'm changing my rating back to a guarded positive. Ms Caine at DA has responded to my e-mails with an explanation I find reasonable. I'm still disappointed in the lack of a note regarding the arrival of my package, but that's a UPS issue, not DA.
I will give them another try and this time prepare for unexpected deliveries.
I received 6 roses from David Austin this year. They were all in good shape except one and that issue was promptly addressed by the company to my satisfaction. All of the roses have broken dormancy and some even have new basal breaks on the graft. So far so good. I would order from them again. Maybe they could release Wollerton Old Hall in the US next year... hint, hint.
On Jan 28, 2012, reeve1 Plano, TX (Zone 8b) wrote:
Posted on January 26, 2012, updated January 28, 2012
Posted on January 25, 2012, updated January 26, 2012
Well, I dont think things have gotten back on track at DA quite yet. I live in North Texas and just received my order for 4 rose bushes today. I received all 4, they were nice sized, but they were wrapped in a single plastic bag and were dry as a bone, just the same as others have complained about for months. It's pouring rain outside and has been for a few days. I immediately put the roses in a large bucket of water for the usual overnight soak. But, I can't plant them yet because the ground is soaked (I'm sure it's raining at DA in Tyler, too (it's a little over 1 hr drive east from me)! It really would have been thoughtful to receive an email from them informing me that my order was on the way, especially during this rain, or for them to maybe hold up the order until I could actually plant these. No consideration was given in either case. So, I will try layering or potting them up until I can put them in the ground and to see how and if they respond. I am hoping that, with as much rain as we are having across the lower half of the country, that the humidty has helped them to remain hydrated enough to keep from being totally dried out. Some look fine, but it's hard to tell at this point if any are damaged. Sheesh, for what I paid for these, and when you are dealing with someone who actually created some of these roses, you kind of expect that they would have enough professionalism (or even common business sense) to care for and handle these a little better. Minimal effort was put forth in packaging these or handling my order (emailing me or keeping the customer informed, including ANY paperwork in the box, etc.). I specifically wrote "Please let me know when these ship" on the order. But I shouldn't have to. It's aggravating to spend a little extra and justifying it by convincing yourself that you are getting something more than the cheaper providers (in the way of customer care, plant care, knowledge, expertise, plant health, handling, etc.) and then to actually get less. Come on DA. Is it going to take losing all your customers to finally change this? People have complained, you responded that you acknowledged this, but nothing appears to have changed at all. I'm afraid to order anything else.
On January 26th, 2012, reeve1 changed the rating from negative to neutral and added the following:
Angie from DA called me immediately to apologize and send out immediate replacements. They indicated that they have been tracking and keeping close tabs on their packages and had received good feedback from across the country. My package had some how slipped through without the plastic bag being properly closed and sealed up, and they wanted to make it right. So, I'm changing my rating to a Neutral pending receiving the replacement plants. It does appear that they are attentive to their recent problems and are making some effort to fix this. I guess this is a good example of how sudden popularity can overwhelm and potentially ruin a business. But it does look like they are trying to do something to insure this doesn't happen. I'm giving them the benefit of any doubt and will post more if there are any more issues.On January 28th, 2012, reeve1 changed the rating from neutral to positive and added the following:
I feel like they have made sufficient changes and effort to fix packaging and delivery issues and I really had no problems with anything else. They corrected my initial problem and made it right. For their attentiveness and willingness to accept responsibility to do what's right, I'm changing this rating to Positive. I will try additional orders with them and let you know if I have any further problems.
I ordered five own-root bare-root roses from Austin for the first time this year. I was afraid one would not survive as it was one of 3 "Crown Princess Margarets" roses and the only one that had no signs of growth at all, but once planted it caught up with the others and is blooming like crazy. What I did not expect is that the purchases from the U.S. site are converted from dollars to pounds, so I wound up having to pay currency conversion fees. My only other complaint is that I wish they offered more of their roses as own-root.
I ordered 3 bare-root Harlow Carr roses, with a first-time customer coupon that helped quite a bit! They arrived on schedule, in early to mid April. I planted the bare roots promptly; they have all broken dormancy beautifully and seem to be off to a great start. If I can find more room in my garden ) : I would love to order more roses from David Austin!
I purchased a Climbing Heritage last Spring (2010) directly from DA online. It came perfectly and carefully packed. Our weather was so warm that my rose had started growing before I planted it. In a matter of days it had new growth everywhere and it bloomed so much during the Summer I thought it was going to exhaust itself. We had a very unusual cold spell for Texas this past Winter with several days in the 20s and my rose sailed through it without even a burned leaf! I am getting ready to order more thornless from David Austin, I highly recommend them.
Absolutely wonderful experience with this company. Super friendly and helpful customer service. I planted my David Austins 2 weeks ago and they are already getting huge. Best quality roses I've ever bought!!!!!
I 2nd the comment from the earlier review about finding it hard to believe anyone could have a negative opinion about David Austin roses. While I have gardened for many years it was always shade gardening. I finally have a sunny yard and last year I purchased 18 roses from DA. These were my first roses ever! I received these bare root "sticks with roots" that I thought they would take a whole growing season to get established. Was I wrong! I planted them just as DA suggests and all of the roses took off like fireworks. Very very vigorous and they all bloomed well the first season and grew several feet. This year all 18 have come back more vigorous then ever and several already have buds in MArch! David Austin Roses made me a rose fan. They are a first class company and Mr. Austin is a rose patriarch in my humble opinion. I appreciate what he has done with these plants. I will definitely order again.
On Mar 5, 2011, tweeterrabbit San Angelo, TX wrote:
I have ordered from David Austin for several years now and have always recieved very nice roses. If ever there is a problem, they are more than happy to solve it. The roses grow very well, and are as described. I highly recommend this company!
On Sep 30, 2010, JonSchneider Fleming Island, FL (Zone 9b) wrote:
It is hard to imagine that there would be any negative ratings for this company. I have had nothing but complete success with both their bare root plants and their container plants. The plants are generous in size and come well packaged. The other huge plus is the excellent customer service I have had from Angela Fossie. Angie has assisted me with a special order on short notice and her concern would tell you she has genuine/ excellent skills in customer relations. I would rate my experience with David Austin "right up there' with Chamblee's (another top rose nursery)
I have had orders from several companies over the past 10 years and my experiences have been totally disappointing. But then I tried ordering from DA. I could not believe the large rose bushes I recieved from DA. They have been in the ground for over a year and I have just convinced my wife to pull about five department store roses and replace them with DA roses, because their roses were the only plants to go throughout the year without any pest or disease problems and they really look good!! I also, proved to my wife that you might spend more than you would at Target or Wal-Mart, but it is worth a lot more, too.
Posted on April 19, 2010, updated June 21, 2010
Quality: The most robust roots, the thickest and healthiest stems. I planted the numerous (over 30) roses I ordered this year and most have already sprouted leaves! By contrast, the other rose bushes from other companies are struggling and I do hope they will survive. The weather has been erratic this year... in the 70's earlier this month (unheard of in zone 5) and now down in the 50's so it is comforting to see that the Austins are doing so well.
Service: Incredibly patient. As I was planning the garden, I changed my mind a few times. Each time, the representative did not flinch and continued top roll with the punches. Moreover, there was never a mix up on any of the orders. She was also incredibly responsive. By speaking virtually several times a week, we were able to precisely coordinate the shipping of the roses so that I could plan the timely completion of the plantings.
On June 21st, 2010, rfsk added the following:
It is now mid June and every David Austin I had planted earlier this season is covered in an array of beautiful blooms. I am certainly looking forward to ordering more next year.
i just made my first purchase from DA roses and i couldn't be happier. being impatient to plant my mothers rose garden i went against the advice of the CS representative as to the correct planting time for my area. nonetheless they shipped my roses except for two of one variety that would not be ready until the spring. what follows gets even better. my roses arrived shortly after our conversation very well packed with plenty of moisture on the roots.after following all included instructions i heeled the bushes in for a week until final bed preparations were complete and then proceeded to plant. new growth on all 6 roses within two days and progressing nicely. mom stated she never saw such nice robust plants as these anywhere else. cannot wait until spring to order many more as soon as the rose bed is increased in size to accomodate many more. i am one extremely satisfied customer. i will continue to update my roses progress.
On May 1, 2010, artcats1 Salt Lake City, UT wrote:
Last spring I ordered about 12 climbers and one bush fl from Dave Austin. Here in Utah the weather is pretty brutal. Strong winds, dry air, hot hot summers and freezing winters- oh and late spring freezes. Mildew is the only thing we don't have. I expected loss of about 1/4 of the bareroot I put in. They all survived and are doing great! My orders were available and they arrived quickly and in fine condition. Second the plants rooted in well last year and I had flowers- which I did not expect. The winter freezes did only minor damage to the climbing canes so I will have a rose hedge much faster than I had thought. This spring these roses are already growing very vigorously and the last three nights of freezing temps/dry winds hasn't seemed to bother them. I am very very happy. The only downside I can say is that one of my chickens loves to eat the leaves off of one of the bushes so I will have to fence it. I am ordering more bushes this year.
I ordered two roses this year--they arrived at a reasonable time, sizable and healthy, and both are growing well. As long as they turn out to be the right roses (they ARE labelled) I have no complaints.
On Apr 2, 2010, MissGeorgia Fort Walton Beach, FL wrote:
I ordered 26 David Austin roses last year and was astonished at how healthy and vibrant they were when they arrived; I had an actual bloom within two weeks !!. I planted most of them in large pots and planted eight in the ground. The pots actually did the best and continue to do so. I only had one rose that didn't grow well, but it's putting out much better this year. I have already had a huge bloom from my Abraham Darby this spring. The plants look fabulous. I ordered twelve more a couple of weeks ago and put all of them in pots. I'm spending a fortune on pots, but I love being able to move them and they're doing great in them. I ordered 12 more last night and am going to "color co-ordinate" my yard by putting red, yellow and white in the front and pink, white and fushia in the back. I have underplanted the front pots with red and white Gerber daisies and white petunias and the back pots with pink and white petunias; it's looking great.
On another note, I ordered 5 roses last year from another company and was totally dismayed when they arrived. They were little twigs about 10" long and not much wider than a matchstick ..... and they were EXPENSIVE !! They are all still alive and growing, but still not much over a foot tall. One branch from a David Austin beats them big time.
On Mar 9, 2010, blueeyeskms Waverly, KS (Zone 5b) wrote:
Wow, I can't believe I haven't posted a review for this company yet. I have ordered for the past two years and just love them. I am so sad to see all of the neutral/negative reviews. I hope I didn't just get lucky with my experiences. Love these roses! I have to find room for more!
I have grown David Austin roses in the past but moved to a different climate and had no roses. After visiting the gardens at Alnwick rose garden this summer, I knew I had to try them here even though we get very hot summers.
I recently ordered 34 directly from David Austin and they arrived in perfect condition. I can't say the same for the packaging but the roses are absolutely the best barerooted roses I have ever seen! My only complaint will be listening to my helper as we dig the holes deeper to accomodate the very healthy roots.
I had asked for a confirmation as I travel and didn't want to miss the shipment. They graciously accomodated my request and they arrived exactly at the right time.
My initial order was for 3 bareroot standards in mid-May. I received a phone call from DA asking whether I really wanted to get bareroot as it was late in the season(?) and they couldn't guarantee them. I wasn't worried about getting them to grow so I continued with the order. I received 3 great looking standards that were huge. However, I only noticed two days ago that 2 of the standards were substitutes and I only had authorized one substitute. Oh well, partially my fault for not checking the order. But all 3 standards are doing great and looks like will be blooming this week (7/6/09). Near the end of May, DA sent an email for a sale on bareroot roses (so much for late in the season rules) and I ordered 4 roses. This order was totally correct and are now doing great as well. It helped that MA had a lot of unseasonably cool weather so that the bareroots weren't shocked. My only criticism is that I would like to see real time inventory or notification before the order is finally submitted that my selection is or is not in stock and that the order is placed correctly. Packaging and condition of the roses were wonderful. Definitely would order from them again. Would like them to expand their container rose selections.
On Jun 20, 2009, NE_Gardener Oxford, NY (Zone 4b) wrote:
Over time I have ordered by mail and planted well over 500 bare root rose bushes. I have replacement knees to show for it! But I must say that upon opening my three David Austin roses all I could do was gaze at them and exclaim, "Wow!" These had to be some of the largest bare root roses I'd ever handled. Their names are William Shakespeare and Louise Odier (2). Like a previous customer, I had to revise my hole depth when I saw them.
They ended up soaking in buckets of water for a week before I could get them in the ground, but seem to be doing well. It has been two weeks and they are breaking dormancy with shoots coming out of their big green canes. I am really pleased, to say the least, with Bill and both Louises.
I was concerned about the shipping situation until I read here that something is put on the roots so they maintain moisture. These roses sat at the UPS center in Syracuse two and a half hours away from me all weekend before being delivered. Yet they were properly moist and almost frighteningly vigorous when I got their box opened and the wrappings off.
I never doubted that David Austin roses would be good, I just didn't know how good!
I have had many orders with DA roses over the past couple of years. I ordered five more again this spring. One came completely black. I emailed a note attached to my order form, and was answered back straight away. Another plant was mailed out the next day. I have never had anything but good service. I shall order from them again next year.
I have a large garden. I wanted english roses and finally ordered 5 david austin english rose deal for 5 of the most fragrant. They arrived 1 week later in a beautiful rose toile brown and black box and inside the roses were in plastic and moist. They included a beautiful rose catalog and planting instructions. I am keeping the box to use for storage, its so pretty. They are bare root, so there is no foilage or flowers/buds., and they are extremely healthy, completely green with no dead wood and the roots are healthy and established. I Planted them in their own rose garden area in rows with other new roses and used generous amounts of gramulch soil, I know they will do well, will post later if for some reason they spoil.
We bought 19 roses and got free design assistance which was great. Then we ordered 6 more to fill in some spaces. Shipping error and we ended up getting 6 more delievered which David Austin let us keep for free. Those went to post office who didnt tell us and let them sit there for a week. Planted them a day or so ago and hoping for the best.
I highly recommend David Austin Roses. Excellent plants. Of the first 19, all are doing well. I cannot wait to see the garden in full bloom.
Way better plants than roses we've bought elsewhere. Very healthy
This was my first time ordering from this company. No problems ordering over the internet, received a confirmation, and received an e-mail telling me roses had been shipped.
Got two large roses with great roots (nice and wet). Appreciated the detailed planting/culture instructions. Roses received Tues., planted Friday, new growth showing today, Monday. Whoopee, can't wait to see the blooms!
I wanted a David Austin rose for a very long time. This year, my husband ordered two of them for Valentine's Day. Yesterday, I received the beautiful rose-printed box at my door. I opened the box to find two plants (Christopher Marlow and Port Sunlight) that were broken and dry...ugh. I always heard DA roses were supposed to be top of the line, so I was very surprised to see them arrive in this condition. I tried calling DA several times today, but all you get is a recording. I left my name and number regarding the damage for Jo VonBargen, but hadn't heard from him/her yet. Kind of a bad first impression...:(
On May 7th, 2009, greekbecky changed the rating from negative to positive and added the following:
I changed my rating to positive, because the crew at David Austin acted swiftly to correct the situation. Everyone was so nice and frankly, even though I had a rough start, I would've ordered again...:)
Thanks folks!On May 5, 2009, David Austin Roses (US) responded with:
"On May 6, 2009 1:51 PM, David Austin Roses (US) responded with:
We do apologize for the situation, although I understand from my staff that it has all been handled. Shellie said she has taken care of reshipping a rose and Amanda said she had called you back several times about the email and you all had been playing phone tag. Sorry about that, but the phones are extremely heavy right now. I understand Shellie also took care of that for you and that everything is settled. Not the kind of first impression we'd like to leave, but happy that now it's sorted out. Many thanks for your patience.
800 328 8893"