On Apr 19, 2012, ippslee Grass Valley, CA (Zone 9a) wrote:
Posted on February 4, 2012, updated April 19, 2012
I ordered three Drift roses which arrived in very poor shape. There was a lot of dead growth on each spindly plant. I have contacted them several times. The first time they said I could receive a credit, but never explained the process. Since then I have received no responses to my inquiries.
On April 19th, 2012, ippslee added the following:
After 7 months I finally received an email asking for me to fill out a form and send pictures, which I did.
I purchased three roses and was credited for only one. Their customer service is very poor as far as acknowledgement and worse in resolving the problem. On Apr 19, 2012, Brighter Blooms Nursery responded with:
Unfortunately I was unable to locate this customers order with the information above to offer personal assistance.
However, all of our items are covered under a One Year Warranty, and our replacement application is very short and easy.
We are very sorry that this customer feels he did not receive the service we pride ourselves in and are uncertain how he had tried to contact us.
We have phone representatives available Monday through Friday. In addition, emails are typically answered within 48 business hours.
We'd like to request that this customer call us at
800-399-9514 so we can be of assistance.
4/6 ordered 2 dwarf trees. Immediately emailed back cancelling order. Dwarfs wouldnt work for my situation. That evening email again cancelling order. Two calls the following week didnt get through. 4/20 Sunday get an email from fedx telling me BB was shipping Monday. Emailed again Sunday night cancelling order. After all this they shipped in the pm anyway. Refused shipment. Called them and they want to charge me 60 bucks. I believe they did this on purpose. This is not fair business dealings. I wish I would have seen this site before my order. With a preponderance of negative reviews...gotta wonder about these folks scruples.
On Apr 12, 2012, sheeshintx North Richland Hills, TX wrote:
I was a little worried because I came across this site AFTER I placed a $350 order. I ordered 4 Wisteria, 4 Hydrangea and 2 Snowball bushes. I placed our order the end of Feb. since we live in Texas and our planting season starts earlier. We received the items within a week to two weeks. The plants were packaged wonderful and there was no damage. The plants arrived in a dormant state so I was a little surprised by the twigs I received, but understandable based on the time I ordered them. I put them in the ground that weekend and oh my! They have taken off! Within 3-4 days I had leaves popping out. The Wisteria is taking off and the Hydrangea's are about to bloom. The Snowball bushes are growing by leaps and bounds and I just had two beautiful flowering snowballs. I wouldn't hesitate to order from them again. I beleive people need to keep in mind the growing seasons. I had zero problems and will be recommending this company to my family and friends.
On Apr 3, 2012, botanyhobby Hilton Head Island, SC wrote:
Posted on April 2, 2012, updated April 3, 2012
Posted on April 1, 2012, updated April 2, 2012
Posted on March 31, 2012, updated April 1, 2012
I have a B.S. in Botany and am a master gardener. I ordered nearly $1000 dollars of block buster roses. Four double pink died immediately. Their response was that I had planted them to deep (not true) and the fact is you cannot plant them to deep as their is no graft. In spite of their web page guarantee of one year they refuse to replace them, are very rude and time consuming. AVOID DEALING WITH BRIGHTER BLOOMS.
On April 1st, 2012, botanyhobby added the following:
Don't let Brighter Blooms say they can't locate the customer. I am the guy who is out $200 bucks for 4 3 gallon double pink knockouts and anyone who wants a verbal assurance can contact me at 843 842-4249. Richard Bolt, MD Certified by the American Board of Surgery, Alpha Omega Alpha........How about it Brighter Blooms...got the courage to step up to the plate?On April 2nd, 2012, botanyhobby added the following:
IT HAS KNOW BEEN OVER TWO MONTHS AND YOU HAVE ALL MY CONTACT INFO. ARE YOU GOING TO HONOR YOUR WARRANTY OR FACE A CLASS ACTION LAW SUIT FOR UNFAIR AND DECEPTIVE TRADE?On April 3rd, 2012, botanyhobby changed the rating from negative to neutral and added the following:
I finally received the 3 replacement pink knock outs and they are in great shape. Thank you Brighter Blooms. I give them a neutral as yesterday I was in the local Wal-Mart and they had equally nice roses for half the price and are much easier to deal with. I will use BB only for specimens I cannot find and realize they may not be easy or efficient but their plants are good and they honor their warranty but only if you grab them and don't let go!
On Mar 15, 2012, lindseyrockers Little Rock, AR wrote:
I was very nervous about ordering from this company because of all the negative reviews I had seen. However, they had the hydrangeas that I wanted on sale for the best price that I had seen and the "sale" was ending that night. I decided that I would go ahead and order them with a credit card instead of a debit card.... that way, If had any problems with my order, I would have recourse through my credit card company, since I had seen a lot of people saying that getting ahold of customer service and getting refunds was almost impossible. That night I hastily ordered 12 endless summer hydrangeas in 1 gallon buckets. The next day I went back to the site and realized that the "sale" that was ending "at midnight that night" had refreshed and that it was actually something they offered every day. This little gimmick is the only complaint I have about the company and it's hardly even a complaint. As I perused their site looking at hydrangeas, I realized that I had ordered too hastily. There we other hydrangeas that I liked better than the endless summers for a multitude of reasons. I wanted to call and change my order but was a little nervous, thinking.... 'Oh geez, here's where the problems start". But I went for it anyway. When I called, I got a very friendly customer service rep right away. I told him that I would like to change my order. He looked up my account and told me that my order had already been printed and was being pulled for shipping, so he would send a note over the the greenhouse to try and get them to stop. He said he would call me back later to let me know if he had reached them on time and if I was going to be able to change my order. Totally thought he would never call me back or would say that I couldn't. He called me back 2 hours later and told me that they had stopped my order and that I could change it. I ordered 10 (2 less than my last order) incrediball hydrangeas in 1 gallon buckets at about $6 less per plant than my original order... so I was due a refund of around $80. I thought to myself... "Ok, THIS is where the problems are going to start... I'll never get my refund". Two days later I received an email from Brighter Blooms saying my refund had been issued so I checked my account and there it was. Then I thought to myself... "Ok, they have been REALLY great so far... maybe it will be forever until I get my plants or they will arrive in terrible condition and THAT'S where my problems will start?". I called to ask when my order would arrive and they said that I could expect them in about 10 days. I waited, and on the Wednesday of the following week, about 1 week after I placed my order, my plants arrived. I was like "Ok, so they were EARLY, but here's the last chance for the problems to start... my plants are gonna look like crap". WRONG. They looked great! The plants are young so there are no blooms and it's still early in the season the the new growth is just starting... but they look seriously awesome. Each plant had moist soil and was well packed. Each one has tons of new leaves starting out and look super healthy. I have NOT ONE COMPLAINT about this company. Everything about the entire process was easy and my order arrived quickly and in great shape. Even though my experience was great, I typically wouldn't bother to write a review. But since I had read so many negative ones and they almost kept me from ordering... I figured I would go ahead and write to help Brighter Blooms out a little bit and also to encourage other people to order from them so they don miss out on a good deal or a hard to find plant. Bravo, Brighter Blooms !
On Nov 30, 2011, pondlady2000 Harrisburg, PA wrote:
This summer I ordered three encore azaleas from Brighter Blooms. I was thrilled. I quickly received three azaleas with careful shipping, the pot was stapled carefully to the box to prevent damage and had plastic around it to retain moisture. I have to admit I was really busy expanding my gardens and didn't plant them for months. They sat in the shade with only the plastic pulled away so they could get water. Even so, they bloomed sporadically. I planted them in late September. They are STILL blooming and it's the end of November here in zone 6. Flowers blooming into December, what more could you want from an azalea??!! I contacted Brighter Blooms to let them know how thrilled I was and received a very nice response from customer service. My experience with them has been a perfect 10 plus. I can only hope that they might have had a temporary issue that has been corrected. I know I will order from them again and hope others give them a chance.
I have ordered 3 times so far and EVERYthing I got was either in flower or buds. Each bush or vine had roots to fill up the one gallon container. I thought maybe they would use 1 gal and put in 2 inch bushes but NO they are FANTASTIC. I have never received rose bushes in total bloom with lots of buds before. Other companies say they don't have them this year but this one did and gorgeous knock outs. FedEx messed up one of my shipments and held it at their facility over a hot weekend. FedEx even said they did wrong and Brighter Blooms sent another plant the following week and the size of it was amazing. Over 2 feet tall. The first shipment was 3 weeks ago and vines and bushes are in bloom and lots of new green leaves. I can not for the life of me understand any of the negative complaints. The customer service is always very friendly.
I even asked when I place my expensive 2nd order how could I be sure my order would be as good as the first since I read all these bad comments. They calmed me down with true knowledge and friendly to me. They talked to me and listened to ME which many other companies do not.
I have mostly filled up my garden with bushes and vines from Brighter Blooms and if I find any more room and get more this winter it will most positively be from Brighter Blooms.
I live in South Central Texas where we have not had hardly any rain this whole year but I thing with all their advice that my bushes and vines will be GREAT!!!
After reading the posted reviews, I was skeptical about my purchase from Brighter Blooms, wondering if it would arrive, when and in what condition. I ordered one dozen "double knockout roses" on 10/17 and they arrived on 10/27 in the a.m. I was sent a tracking number from FedEx. I am very satisfied with my purchase. The roses were packaged well and arrived in fine condition. They are now in my flower garden, sleeping until next spring. I regret the negative experiences of others. My experience couldn't have been better.
Posted on October 23, 2011, updated October 25, 2011
I ordered 2 Knockout Rose Trees. We received one only after 3 weeks or so. No communication from the company.
The second tree did not arrive. So we reached out via email. After a feew days we were told that it would be shipped in the fall.
Come late october: still nothing. After inquiring we are told that it'll be next year.
So then we have to ask for a partial refund. We get less than half back as they fully leave shipping charges with us???? Even though it has not shipped.
So now we are working with VISA to get a refund.
This company is absolute cow manure.
They do not communicate, have poor service and heed this:
YOU GET WHAT YOU PAY FOR.
Go to an honest local shop instead of these amateurs.
On October 25th, 2011, Yellowshock changed the rating from negative to positive and added the following:
Obviously, the review was written after quite a frustrating sequence of events. Main issue was the duration between ordering and the way I found out I did not get the second tree until next year, and then, at the end the financial correction that was goofed up.
BB did actually reach out to me recently, through Alyson/their Customer Service rep. They were able to correct the mistake on the refund, acknowledged my pain and offered to make it right.
Given that I went from a negative experience to a positive one in that they do ultimately seemed to care.
Also, the one knock out that we did receive originally, and I did not mention this in my original post, was very much on par with the local nursery quality (they were out of stock, hence us trying BB). They shipped it in a well wrapped carton and I did get a good plant for a good price, so that should be noted as well.
Anyways, from a negative to a positive experience in that I got a humane reaction that cared about my issues and wanted to be sure that I could be turned in a positive client, which I did. Conclusion there is: they are trying.
On Oct 13, 2011, Mkelly04 Commerce City, CO wrote:
I ordered a kwanzan cherry tree from Brighter Blooms for my birthday. Two weeks later, after a very pleasant communication with them, my tree arrived. It was bigger and in better shape than I thought it would be. The leaves were a little droopy and colored, but the tree it'self was very much alive with fresh little buds just waiting to grow. I had a great experience and received a beautiful tree. I will be ordering from them again.
On Aug 27, 2011, Youngtreegenius Yellow Springs, OH wrote:
I got two clematis Niobe and two jackmanii and they are in terrible shape really. Stock looks like the garbage clematis tied to a shady tress u would see out side of walmart or kmart.they are broken held to the support with twist ties u would see on your loaf of bread. My plants are badly wounded they are terrible Containers where stapled to the box, leaving holes in the bottom of the pots. Never buy from this place ever ever ever 3 months after I ordered I received my stock. Unacceptable
On Aug 26, 2011, kelly2000sarah Phoenix, AZ wrote:
I was weary about ordering from this company when I saw all of the negative reviews. I choose them because they had the palm trees that I was interested in. I ordered my brother a windmill palm tree as a house warming gift on Sunday and he had it in IL in less than 1 week on Friday. He said that the plant was in excellent condition. I am very happy with the communication with this company. I received an email instantly after my order and then I was notified when it was shipped. I could track the package and see where it was at and it was delievered ahead of schedule. Thank you Brighter Blooms for your quick processing and shipping time and picking out a quality product for my gift. Kelly from PHX.
I only ordered because my other favorites did not carry the product I wanted. After 3 weeks with no shipping notice, I followed up and they said that they would ship in another 1-2 weeks. Plants I had ordered the same day had already been in the ground and growing. We have a short growing season and a 5 week turn around was unacceptable and frankly unheard of for ordering plants unless they are not available.
I cancelled my order before they were even planning on shipping and was assessed a $10 charge. That is 1/3 the price of my order. My suspicion is that this is the the business model for the company in that they live off the cash flow of billing without incurring costs and the cancellation charges. Quite a racket.
Sure wish I had reviewed this site before I placed the order. Terrible, disreputable company.
On Jun 29, 2011, greenthumbdude Holtsville, NY wrote:
Hey Charlie Brown! I found Linus' Christmas tree! No wait, it's my just delivered apple trees from Brighter Blooms Nursery. They are more like two twigs with some brown,withered leaves. I spent $300 and could've gotten a better looking plant pulling a weed from my driveway. Do not but from this company! Boy my wife is gonna kill me!
I wish I had known about Dave's web site a couple of weeks ago. I have lost about $300 in plants and trees purchased from both Brighter Blooms and their sister company Fast-Growing Trees. Dead on Arrival was a razzle-dazzle crape myrtle accompanied by two walking wounded rose bushes. This company does not mind selling the runts of the litters. I too called and complained with a response that their 'expert' would help me bring the plants back to life. I will never buy a plant from them again. They also sent a Japanese Maple with no branches on one side ( a complete180 degree arc) of the trunk. It looks like it had been leaning against a wall from germination until now. And I pray for the rest.
On Jun 10, 2011, Claudia4 South Hamilton, MA wrote:
I ordered a gift for mothers day. When not received after 2 weeks I called. I are on hold forever then must leave a message and they do not call you back. They do not answer e mails. Finally after days of calling I got a rude live person. I was told the lemon tree I ordered would ship May 30th! I could not request for credit because they have 30 days to ship. They were rude and uncaring. It is now June 10th and no lemon tree. Time to call credit card company to put in a challenge, better business bureau.
I do not recommend anyone to use this company, just read all of the bad reviews!
I am an experienced gardener. The local nurseries did not carry a "Whiteout" rose. I ordered two, 1-gallon sized roses and some other plants from Brighter Blooms Nursery. The instructions were to let the plants rest a few days before planting them. After a few days, I planted the roses and discovered that one of the rose bushes had all but one of its canes broken. The plant will probably live, but it will be very small this year. I wanted a partial credit, but no, only consideration I would receive was an extension in the amount of time to report a dead plant.
Should have read the blog posts here first. I won't purchase from this company again.
On Jun 1, 2011, TriniStar Ridgefield Park, NJ (Zone 6b) wrote:
I was a bit skepitcal ordering from this company @ first because of all the negative reviews I've read on here. But I decided to take a chance because they had the Encore Royalty Azalea's I wanted.
I was informed the plants would be shipped in 2 weeks, but to my surprise they were delivered within two weeks.
2 of the plants looked bit brownish and dried out, but that's most likely due to shipping (they are a bit neglected because they are boxed up). They are planted and I'm waiting to see the outcome of the 2.
So far the company gets a POSITIVE from me, because the sales person was VERY friendly, helpful and the items shipped and were delivered within the time frame. I will keep you posted on the outcome of the plants.
On May 23, 2011, jeeziebell Wading River, NY wrote:
last fall I bought over $700 worth of plants/shrubs from this company to refinish my front walkway,had them professionally installed by a local landscape company with a new walkway .....EVERYTHING FROM THIS COMPANY DIED!!!!!
I wouldnt buy from them, I contacted the company by phone and by email and no response.No customer service at all heed my words dont buy from them. Please Please
Ordered plants and paid for them and I did not even get a confirmation or plants been waiting for something from them nothing I will either get the plants or my money back I will pay them a visit when we go to North Caroling in July for vacation.,
I spent another 24 minutes on the phone yesterday with this company trying to reach Customer Service. This brings my total time to 77 minutes. At the end of 24 minutes an automated message came on saying they had high call volume, and I would need to email them. This is my third such attempt at reaching this company. I ordered 4 different kinds of plants. I received 1 Rutgers tomato, not the quantity of 3, I ordered--no note, no "this is all we have," nothing. I have yet to receive anything else from them, and no communication from them either. I would like to respond to the person answering for the company : It becomes difficult to resolve issues, when you cannot speak to someone on the phone. I will try to email once. If I do not hear from them, I will dispute the charge on my credit card. Don't waste your time ordering from this company!! You will spend lots of time trying to reach them!!!
Let me join the other negative respondents concerning Brighter Blooms. My prior orders for Knock out roses and azaleas were acceptable. Plants a little smaller than I anticipated but healthy and arrived in secure packages. However my order for three rhodos and a frost tolerant gardenia was a totally different story. The plants arrived in February, zone 7, freezing temps and snow on the ground. The company prompting picked the plants up and promised to ship at the "proper" time. Didn't happen. Phone calls were made promises were made but not kept. Gardenia finally arrived, smaller than I anticipated and didn't look too bad. A week of TLC and the little guy is coming around. Now, the rhodo's still had not arrive and when they did the packaging was fine but the plants were very small. At best seven inches tall, supposed to be one gallon plants, but there is no way they are one gallon size. Planted them the next day and noticed one rhodo was looking rather peaked. It is now black. I called BB and was told I hadn't called within the 48 hour window so their was nothing they could do. I could down load a form and take pictures but that was my only recourse. I asked to speak with a supervisor and was advised that she was training and I could leave a voice mail, which I did. Tuesday evening, no call back so I used the web sit "contact us" feature. Still no response. Now Thursday, ten minute wait to speak to a human being, also known as a customer service rep. To rub salt in the wound, I visited Home Depot this morning and they have beautiful three gallon rhodos for $24.98. Three dollars more than I paid BB for small one quart plants sold as gallon plants. Will I ever learn??
On May 12, 2011, jessica_nj_17 Cream Ridge, NJ wrote:
STAY AWAY! I'm wondering if I'll ever get my plants. Backordered plants never arrived, two emails and a phone call to customer service completely ignored for weeks. Finally received lame email below weeks later with no commitment still to send the plants I've already paid for. Worst customer service I'm ever experienced from a gardening company. I wish I had googled them before I bought from them and found this website, there are lots of other good companies out there who work hard to get you what you've ordered and I would so much prefer to give them my money rather than these jokers.
I ordered 18 azaleas/hydrangeas and after the order arrived only partially shipped, I used their "email us" customer service form to inquire on the ship date for my backordered plants. A week went by, no response. I emailed again. Another week, no reply! So I tried calling the 800 number--after holding for 15 minutes I spoke to a seriously disinterested woman, gave her my order number and asked how long the backorder delay would be. Didn't even get a chance to tell her that I had already emailed inquiries twice. Without so much as a word, or a "hold on" I was flipped on hold again and left there for 28 minutes! I finally hung up and of course she never called back even though she had my order number and therefore my contact information. Today, another week later (so it's been about 6 weeks now since I ordered my plants) I got this note:
From: Denise at Brighter Blooms
Date: Thu, 12 May 2011 11:35:40 -0400
We apologize for the delayed response. This item is on backorder, and hopefully it will be in next week. Once it is in stock you will receive notification from FedEx as to when it will be shipped. Thanks
Brighter Blooms Nursery
On May 11, 2011, T_W_J WESTPORT United States wrote:
I ordered 5 flowering trees last autumn from Brighter Blooms / Fast Growing Trees. None survived the winter. I am currently in the process of applying for a replacement or refund / store credit.
PLEASE NOTE THAT THE COMPANY'S CLAIM OF A 1 YEAR GUARANTEE IS FALSE. Read the fine print (the credit is only for 50% of the purchase price): "Fast Growing Trees Nursery offers a full one-year replacement guarantee. If your tree dies within 90 days of delivery, we offer a 75% store-issued credit that can be redeemed on any future purchase. If your tree dies after 90 days, but before one year, we offer a 50% store-issued credit that can be redeemed on any future purchase. Store credits do not cover the cost of shipping."
My rating will remain "Negative" unless the company provides an actual full one-year replacement guarantee (a full refund or a full replacement with no additional charges).
I ordered 5 plants. I received three promptly. the other two I waited three weeks and then called. It continued to hang up on me due to too many callers. i tried email help page and no response. I finally got through. Woman said they didn't have my item, and they don't call or contact to tell you that information. She said she canceled the order and I would get a full refund. 3 weeks later, still did not have my refund. Called again today to find out that it had not been canceled. Now, I guess, it has been canceled again....maybe. Both times, the operators were rude. I will not order from here again. Too much hassle!
On May 5, 2011, Rottenpiecez Staten Island, NY wrote:
Posted on May 4, 2011, updated May 5, 2011
I have placed an order with the company for 20 boston ivy plants on march 31st, 2011. They said they would ship the plants in 2-3 weeks after placing the order. After over a month of waiting I still have NOT received the plants and the customer service is NOT responding to my inquiries. Oh and the funny thing is they actually tell you to contact them if you wish to receive your products earlier or later, well obviously contacting them doesn't do anything because they don't even respond. Somehow I have a very hard time believing that they would actually ship an order EARLIER. I can't even get mine at their regular shipping speed. I'm very disappointed with their service and I will never order from them again. TERRIBLE EXPERIENCE!! STAY AWAY FROM THEM !!
On May 5th, 2011, Rottenpiecez changed the rating from negative to neutral and added the following:
Ok they finally shipped my order yesterday evening. Once I receive the plants in satisfactory condition I will change my rating to positive.
I gave up on this company. You should stay away...
I ordered several Boston Ivy plants, then waited the 3 weeks they require before contacted them. (see my final comments below). Was told my plants were on back-order but "a shipment came in this week", "check back next week."
I checked back the next week, and was told to check back Monday. Same run-around. I AM CERTAIN THEY LIED TO ME. Then I checked their website and noted they had listed Boston Ivy as "sold out". Ya think they could tell me that??
Finally after 5 weeks I contacted them and asked them to fill my order that week or cancel it. For ONCE they were prompt and cancelled my order. But I'm STILL WAITING FOR MY $51.90 REFUND.
>> Meanwhile, I ordered from Hirt's and Forestfarm on Friday, and BOTH orders shipped over the weekend. Any company that tells you to wait 3 weeks before inquiring isn't worth the trouble.
I ordered six snowball bush and they all arrived in horrible condition. They were also overpriced for the size. I contacted the company and they would not refund the money. I would not recommend them to anyone and will never use them again.
Should have read the other reviews.
I ordered a Heritage Raspberry and received a Snowball bush Viburnum instead. The plant was sure packed well - I still haven't
been able to get it out of the stapled box but at least did find the plant label finally. Don't want to go through their rigamarole of taking a photo of the plant then arranging to return it and then wait for my correct plant (maybe) so will get my raspberry somewhere else and find some place for this.
They e-mailled an offer for shrubs but failed to warn they were not for my area. They also shipped them way too early to plant so they were already failing when I did get them planted. They will not refund or credit me back. I will never use them again!
I will never order from them again....I ordered six knock out rose plants in Oct 2010...thought they would ship out when safe to plant in Indiana...but they shipped them out...I planted them in planters kept them in my home in full sun but all six died. I contacted the company requesting them to be replaced and I was told I would have to send them pictures of the plants! I was never informed of this at time of order...they claim they offer full one-year replacement but this is obviously not true. Most places will provide all the information with the order or time of order or will not ship until its safe to plant. Now I am out over $100.00. I will NEVER order from them again!! I should have done my research on them more before placing an order. An expensive lesson learned!! Because I was done so unfairly by the company I contacted the Better Business Bureau and filed a compliant with them....people need to know...if I can prevent someone else from losing money like I did...I have succeeded!!
On Jan 31, 2011, seashoregarden Round Pond, ME wrote:
I ordered a Gardenia through the website to be sent to Florida as a Christmas present on 12/16/10 - thought it would be close to ship. My mistake. After Christmas I phoned and learned their standard shipping time is 2 to 3 weeks. After the 3 week wait I reached customer service and was told the Gardenias would be in January 17th or 18th ( they were not listed as out of stock when ordered) and mine would ship "next". Well it's January 31st and I'm wondering which "next" I'm waiting for....
Disappointed. Dissatisfied. I ordered 3 of the Frost-Proof gardenias. The specimens in the video on the Brighter Blooms sight showed the plants as, oh I'd say 20"-24" and covered with tiny blossoms. What I received was 3 plants in a 7-foot long box with foliage trimmed to about 12" and no trace of buds! I wish I had come here first to see the reviews of this vendor! You won't find any negative comments on the Brighter Blooms website. The gardenias were unboxed, fertilized and watered within minutes of arriving on my doorstep. After 2 days one of the plants' leaves literally dried up and were crumbly to the touch. They said these gardenias "thrive on neglect". Well they got TLC from me. We'll see if the one plant survives but I'm not hopeful. I am dissapointed and frustrated with the purchase, though because the photographs of the plants on their website were so beautiful and what arrived was so ugly.
On Dec 25, 2010, Brighter Blooms Nursery responded with:
Because this is an anoymous review I cannot contact this customer and it doesn't sound as though this customer has contacted us.
Certainly if an item arrives damaged we will replace it.
In addition, all of our items are covered under our One Year Warranty.
Please contact us so we can assist you, as we do stand behind our products and expect them to be of high quality."
On Oct 13, 2010, cjparker Kennewick, WA (Zone 7a) wrote:
Posted on August 7, 2008, updated October 13, 2010
Warning: If you get their email about the "bizarre nursery mishap" that "Mischeivious Grandchildren turn $11.95 Daylilies into 1.99 ones."
The daylilies that they say "Many are Premium grade, collector quality plants that easily sell for $11.95 or more." will show up in a box that weighs a total of 9 pounds.....for one hundred so-called daylilies. That's because the box will contain a couple of cups of slimy mold and a few pieces of green stuff. The "daylilies" are about the size of a blade of grass, if that, and look like this year's sprouts. All of this mess will be in one plastic bag. Nothing else, just the slimy stuff that is supposedly a hundred daylilies.
I got a refund in a timely manner, but that does not change the fact that they are advertising slimy blades of grass as daylilies comparable to ones that would be worth $11.95. Nor does it change the fact that my husband and I spent two full days preparing a site for these so-called plants before they arrived.
My first order was my last with Brighter Blooms.
On October 13th, 2010, cjparker added the following:
Here we are, two years later, and apparently those mischeivious grandkids are still at it! I just got an email that said this:
"Last year a friend and local farmer was overrun with more than 60,000 daylilies. His grandchildren removed all his plant signs and his buyers cancelled their orders since he could no longer tell what varieties they were."
This is the same story I got in 2008. And I'm guessing they are still selling the same blades of grass and calling them daylilies worth $11.99 each. NO THANKSOn Oct 13, 2010, Brighter Blooms Nursery responded with:
I am sorry that this customer had a bad first experience with us.
I am glad that she said we handled the problem immediately, although I wish the fact that we stand behind our products and have great customer service people would have had a more positive impact and that perhaps this customer would have felt comfortable to try again.
We do strive to make every customer a repeat customer by offering high quality items combined with knowledgeable and friendly sales and customer service people.
As for the story about the grandkids...
We do not label our daylily plantings in order to offer a true mixed lot. It is just a fun story for our customers; most customers seem to enjoy it. "
On Aug 24, 2010, Doctor_Janson Minneapolis, MN wrote:
Posted on August 24, 2010, updated August 24, 2010
Posted on August 20, 2010, updated August 24, 2010
I ordered an August Beauty gardenia which was infested by whiteflies and clearly sick upon receipt. The company was quite reasonable and after sending photos of what they had sent to me, they sent a replacement Dwarf Radicans gardenia free of charge. Unfortunately, the replacement specimen which was sent appeared to be infected with a virus which caused spots on the leaves and yellow leaf drop, and eventually death within a few weeks. I requested a refund from the company for the price of the plant, since the replacement which was sent was unsatisfactory. I am still waiting to hear back from the company. Probably just an unlucky experience, and I cannot say if this is typical for this company or not, but I will update further as events warrant and would change my review to positive if they issue a refund.
On August 24th, 2010, Doctor_Janson changed the rating from negative to positive and added the following:
Company has offerred to fix the problem by sending a replacement of another item. On August 24th, 2010, Doctor_Janson added the following:
On Aug 24, 2010, Brighter Blooms Nursery responded with:
I was shocked at the box of dead Knock Out Roses that arrived in via FedEx ground yesterday. These plants were ordered on 7/23/10, shipped several days later and arrived on 7/29. I can only conclude that they were shipped that way. You would expect to see blooms on the bottom of the box, but no blooms. You would think maybe there are buds, no buds. Dead, dead, dead and by the way these are 3 varieties of Knock Out Roses, yet all 3 arrived dried out and with half naked branches. Too bad that I can't post the picture here. In addition one of the plants if backordered with no info about delivery date.
On Jul 30, 2010, Brighter Blooms Nursery responded with:
I truly wish this customer had allowed us an opportunity to correct this before posting a negative review.
If an item arrives dead our policy is to replace it.
That said, we have arranged to ship 3 new roses out immediately.
Also, the fourth rose that was not ready to go at the time of the order was shipped via FedEx yesterday.
I hope that this customer will be comfortable ordering from us in the future as we do stand behind our products and we are very sorry if this has caused any inconvenience."
I purchased four Emerald Green Thuja trees advertised as "5'-7' tall". I measured the trees after arrival and the heights varied between 48" to 52". Eventually, I filed a complaint with the BBB. Better Blooms Nursery manager Alyson Smith requested that I upload photos of the trees to her, and I did. The trees were photographed with a ruler next to them. After viewing the photos, Alyson concluded that the trees were of the advertised height because they also calculate the container size in the height of the tree. I visited several local nurseries to shop for and measure new trees (all of their trees were advertised with accurate height information) and questioned the merchants about the practice of adding the container size to the trees, and the common response was that although unethical, its just something that some nurseries do. Mmm.....Brighter Blooms Nursery refused to replace or pay the difference relating to appropriate tree height. Their final offer was to offer me 10% off for future purchases! My advice is if all possible, go to a local nursery. Do business with these people at your own risk.
On Jul 29, 2010, Brighter Blooms Nursery responded with:
First I'd like to say that this customer never contacted us directly. Her first course of action was a complaint with the BBB. After at least three separate responses and rebuttals the BBB closed this complaint stating "Your company has made a good faith effort in an attempt to resolve this issue; therefore we are closing the case at this time."
This customer never wanted to return her trees, in fact they had been planted upon arrival. When I received the pictures they did appear to be of the correct height, but we still offered her a 10% discount on a future purchase as a courtesy.
I am sorry this customer is unhappy, and after getting no satisfaction from the BBB she has continued to post bad reviews.
Certainly if she had been this disappointed in her trees she could have returned them rather than plant them.
On a positive note, our trees are very healthy, and these are very hardy, fast growers. We wish her our best. "