I just wanted to comment on the Customer Serivce Reps. and on my order. First let me explain that I'm hard of hearing. I had made a purchase of some rose trees and rose scrubs. I had made a mistake on my order and needed to let them know about it. I had emailed them and let them know about the situation and that I wasn't able to speak on the phone, that we had to do everything through emails. I reached a wonderful Customer Service Rep. that helped me from beginning to end. She was very helpful, very understanding and most important was her patience. She and I worked everything out through numerous emails. My orders are being processed and I can't wait to recieve them. I wish that more companies had Customer Service Reps. like the one I had (Devin). She was professional, very knowledgable and very friendly and we even shared a few smiles. You were great Devin. K. Mueller McAlester OK
Thank you, Brighter Blooms! I am an extremely pleased buyer. I received my Knockout Roses from Brighter Blooms in the mail this last week and was amazed at how well preserved and how safely they were packed in the boxes. Fabulous shipping! They were simply gorgeous when I opened the boxes and pulled them out. I couldn't ask for anything better. I will be buying more from Brighter Blooms.
Posted on May 17, 2012, updated October 17, 2012
Posted on May 17, 2012, updated May 17, 2012
I have bought several fruit trees from brighter blooms for almost a thousand dollars , three of those trees died and i tried to get a repacement since they were still under warranty . They refused and said that they will only give me a credit to use for future purchases and the credit was for only 40% of what i paid . I lost 60% of what i paid . I called several times then i submitted a complaint against them to the better business bureau . This is the worst company to deal with , they do not honor their warranty and their prices are three times higher than the prices anywhere else . You can buy the same plant for a lot less from walmart or home depot or lowes and with one year warranty . Stay away from this company very high prices and no warranty and very bad plants and very bad customer service
On May 17th, 2012, ematalka added the following:
My order number is 1032267 from brighter blooms . i am still waiting for a response from them and The better business bureau is still waiting for a response from them but nothing yet . They should send me a replacement for the trees or a full refund. My advice stay away from them and take your business somewhere else and you will save yourself a lot of headachesOn October 17th, 2012, ematalka changed the rating from negative to positive and added the following:
Last month in September I received a call from the company asking me what they can do to change my negative experience to a positive one .
I told them what I wanted changed and what kind of compensation would be good. They did everything they could and should be done to make everything right and correct . I must say that this company is turning things around to the better for their customers and yes I would buy from them again after this .
Posted on June 19, 2012, updated October 17, 2012
This is the first time I have used Brighter Blooms online service and I wish I had read this blog first.
I ordered two 3 gallen rose bushes. Both were supposed to be Coral color and both were pink. I can't stand pink. Anyway, the roses that were left were dried and dead. The stems were also brown and dead. No live roots. The tree I bought was also dead. A few green leaves, but no live roots. No green inside the bark. My gardener dried to save the tree, but no luck.
The best advice I can give this company is to close.
On October 17th, 2012, hillarys changed the rating from negative to positive and added the following:
Brighter Booms went out of their way to fix the problems. They sent me new roses, and a new tree. Also sent some rose food. I was very impressed with the service. Many thanks for your excellent follow-up. All the plants are doing great!!
On Oct 12, 2012, ATenisSchereck1 Lawton, OK wrote:
I could spend all day praising BRIGHTER BLOOMS and the type of service I received. However, it would be more realistic to include a copy of an email I got today in response to my experience as a first time customer. Now, THIS is a business who will get mine and I will be more than certain to pass their good work on to my friends and family! Perhaps the best part of all is the wonderful young 'cajun' I delt with and the start of a delightful business relationship!
His name is JOSH, and these are his words.
It was so nice speaking with you today. You had so much energy and life it was just beautiful!
Here is what we discussed:
I have ordered a replacement Black Magic Elephant Ear to ship the week of May 1st 2013.
Attached is your coupon code for taking care of this initial baby. Call the sales line at 1-888-504-2001 the ask for Gena, and she will take care of you, so you wont need to do anything over the internet.(this can get confusing). Just give her this coupon code and she will deduct it of your purchase.
We appreciate your kind words and are thankful we were able to help you with your order. As a company, we work to achieve positive responses from any customer service and sales interactions. We do not post all of our positive reviews to our website, because there is a popular website used within the gardening community where we encourage our satisfied customers to share their kind words. It is a non-biased website, and reflects a myriad of customer responses; be it positive or negative. Our company has taken a new direction with customer service, and we are confident that the positives will quickly outshine the negatives. Thank you for taking your time to share with us, and we hope you will be willing to share your comments with others.
Please click the link below to visit Dave's Garden Review Website
In April I ordered 5 evergreen trees from this company. They arrived fast and I planted them the same day. By July all 5 had died. Granted, it was a hot summer with severe conditions. I filled out an online replacement request and heard nothing for months. However, in October I called and received the best service. I was informed they were aware of and correcting their customer service issues. Without hassle they offered to replace all five trees. The shipment went out the next day. I'm waiting on them to arrive but grateful for the helpful assistance so far!
On Sep 24, 2012, dkb7133 Deschutes River Woods, OR wrote:
I went against the grain and ordered some plants from this company. They were shipped four days after I ordered them and arrived promptly.
To my delight, I opened the box immediately and found large, healthy, well-packaged plants! The soil around them was moist, and there was a breatheable, adjustable plastic cover. Only the weigela was a bit worn, although that probably is simply an artifact of the seaon. It was much larger than I expected and clearly alive.
It remains to be seen how these plants perform in the future, but I am encouraged by the condition in which they arrived.
On Sep 18, 2012, MeMaz North Plainfield, NJ wrote:
In addition to the numerous issues I had prior to receiving my order, I received diseased plants.
I received diseased plants including the crape myrtle sent with the very damaging fungus cercospora lythracearum, the hydrangeas sent with the disease anthracnose, the lilacs with the plant disease powder mildew, and the roses sent with large amounts of insect damage. I requested my refund and took many pictures of the plants & send them documentation for my refunded.
Due to the plentiful issues had with Brighter Blooms and the literal lack of response from their customer service reps (their customer service is terrible, I may post more details on that later too) I contacted their company via email, multiple times. I received no response yet again.
I will definately be recommending against this company to those who are looking for healthy plants & no aggravation or refund issues. I have spent 2 hours on the phone it total with them & sent multiple emails. I even emailed them back & told them I'd like to work it out with them but if they continue to not address the issue I will have take the resolution efforts elsewhere. To date they still have not addressed my refund for which I have extensive documentation of the diseased plants sent.
Also, in my experience calling brighter blooms I have found that if you hit #1 "For a problem with an existing order" no one answers and you get put through to a machine & if you hit #2 "to place an existing order" a customer service rep will answer the phone but will not provide assistance regarding this problem! When I have gotten through I have asked for a manager & I have been told no one was available.
This company (Brighter Blooms) is a terrible fraud. We can only imagine that people's good reviews are because they received a healthy plant. We have twice received damaged and diseased plants. If you have a problem, you will wait weeks for response, spend months trying to resolve, and from day one their inept customer service staff will demand they provide no refunds even if it is their fault, and not allow you to be escalated to management. The website may look nice, but shopping here is playing Russian Roulette. If you ever have a problem, you are screwed, and they will refuse you a refund! Just look at the reviews on here, and even their BBB rating and list of complaints!
I purchased three 3 gallon double knock-out roses from BrigherBlooms and they arrived with dull yellow-green leaves with black spots and white fungus. There were blooms on the plants. I planted them and they have had no new growth and have not bloomed since planted. The leaves have more black spots and white fungus. About a month after planting I purchased two more 3 gallon double knock-out roses from Home Depot. Those plants are now double the size of the ones from BB and they have bloomed twice. I started emailing BB on May 6th about the issue. They take over a week to respond to each email and each time they did not answer my questions or call me back. I called customer service and they put me on hold for 1/2 hour and then I was automatically directed to voice mail. When I called back I got a message that they were closed. I finally received an email with a replacement code. I wanted my money back not a replacement however I went online and the amount credited was not enough to purchase replacement plants and the code did not work. They said wait one day for the code to be valid and I waited 8 days and it still doesn't work. My replacement number is 960654. I have never experienced such poor customer service. I didn't want to post a negative response until I gave them time to do the right thing but at this point it doesn't appear that it will happen.
I have ordered 11 knock-out one-gallon rose bushes from this company. The order arrived promptly, but I was surprised that only one box arrived. After I opened the box, I found the 11 bushes squeezed together, with most of the soil spread in the box. Furthermore, the roses do not look healthy, with yellowish leaves and spots on them.
I called customer service and asked for a refund. After several email and phone conversations, I was asked to return the plants (but I have to pay for shipping) and I may receive a refund if the plants arrive in good health - AND after they deduct 25% restocking fees. How can these plants arrive in good health when I received them already in poor condition?
I will never buy from this company again and will adise my friends and colleagues to watch out as well. What a waste of my money and time!
On Apr 19, 2012, ippslee Grass Valley, CA (Zone 9a) wrote:
Posted on February 4, 2012, updated April 19, 2012
I ordered three Drift roses which arrived in very poor shape. There was a lot of dead growth on each spindly plant. I have contacted them several times. The first time they said I could receive a credit, but never explained the process. Since then I have received no responses to my inquiries.
On April 19th, 2012, ippslee added the following:
After 7 months I finally received an email asking for me to fill out a form and send pictures, which I did.
I purchased three roses and was credited for only one. Their customer service is very poor as far as acknowledgement and worse in resolving the problem. On Apr 19, 2012, Brighter Blooms Nursery responded with:
Unfortunately I was unable to locate this customers order with the information above to offer personal assistance.
However, all of our items are covered under a One Year Warranty, and our replacement application is very short and easy.
We are very sorry that this customer feels he did not receive the service we pride ourselves in and are uncertain how he had tried to contact us.
We have phone representatives available Monday through Friday. In addition, emails are typically answered within 48 business hours.
We'd like to request that this customer call us at
800-399-9514 so we can be of assistance.
4/6 ordered 2 dwarf trees. Immediately emailed back cancelling order. Dwarfs wouldnt work for my situation. That evening email again cancelling order. Two calls the following week didnt get through. 4/20 Sunday get an email from fedx telling me BB was shipping Monday. Emailed again Sunday night cancelling order. After all this they shipped in the pm anyway. Refused shipment. Called them and they want to charge me 60 bucks. I believe they did this on purpose. This is not fair business dealings. I wish I would have seen this site before my order. With a preponderance of negative reviews...gotta wonder about these folks scruples.
On Apr 12, 2012, sheeshintx North Richland Hills, TX wrote:
I was a little worried because I came across this site AFTER I placed a $350 order. I ordered 4 Wisteria, 4 Hydrangea and 2 Snowball bushes. I placed our order the end of Feb. since we live in Texas and our planting season starts earlier. We received the items within a week to two weeks. The plants were packaged wonderful and there was no damage. The plants arrived in a dormant state so I was a little surprised by the twigs I received, but understandable based on the time I ordered them. I put them in the ground that weekend and oh my! They have taken off! Within 3-4 days I had leaves popping out. The Wisteria is taking off and the Hydrangea's are about to bloom. The Snowball bushes are growing by leaps and bounds and I just had two beautiful flowering snowballs. I wouldn't hesitate to order from them again. I beleive people need to keep in mind the growing seasons. I had zero problems and will be recommending this company to my family and friends.
On Apr 3, 2012, botanyhobby Hilton Head Island, SC wrote:
Posted on April 2, 2012, updated April 3, 2012
Posted on April 1, 2012, updated April 2, 2012
Posted on March 31, 2012, updated April 1, 2012
I have a B.S. in Botany and am a master gardener. I ordered nearly $1000 dollars of block buster roses. Four double pink died immediately. Their response was that I had planted them to deep (not true) and the fact is you cannot plant them to deep as their is no graft. In spite of their web page guarantee of one year they refuse to replace them, are very rude and time consuming. AVOID DEALING WITH BRIGHTER BLOOMS.
On April 1st, 2012, botanyhobby added the following:
Don't let Brighter Blooms say they can't locate the customer. I am the guy who is out $200 bucks for 4 3 gallon double pink knockouts and anyone who wants a verbal assurance can contact me at 843 842-4249. Richard Bolt, MD Certified by the American Board of Surgery, Alpha Omega Alpha........How about it Brighter Blooms...got the courage to step up to the plate?On April 2nd, 2012, botanyhobby added the following:
IT HAS KNOW BEEN OVER TWO MONTHS AND YOU HAVE ALL MY CONTACT INFO. ARE YOU GOING TO HONOR YOUR WARRANTY OR FACE A CLASS ACTION LAW SUIT FOR UNFAIR AND DECEPTIVE TRADE?On April 3rd, 2012, botanyhobby changed the rating from negative to neutral and added the following:
I finally received the 3 replacement pink knock outs and they are in great shape. Thank you Brighter Blooms. I give them a neutral as yesterday I was in the local Wal-Mart and they had equally nice roses for half the price and are much easier to deal with. I will use BB only for specimens I cannot find and realize they may not be easy or efficient but their plants are good and they honor their warranty but only if you grab them and don't let go!
On Mar 15, 2012, lindseyrockers Little Rock, AR wrote:
I was very nervous about ordering from this company because of all the negative reviews I had seen. However, they had the hydrangeas that I wanted on sale for the best price that I had seen and the "sale" was ending that night. I decided that I would go ahead and order them with a credit card instead of a debit card.... that way, If had any problems with my order, I would have recourse through my credit card company, since I had seen a lot of people saying that getting ahold of customer service and getting refunds was almost impossible. That night I hastily ordered 12 endless summer hydrangeas in 1 gallon buckets. The next day I went back to the site and realized that the "sale" that was ending "at midnight that night" had refreshed and that it was actually something they offered every day. This little gimmick is the only complaint I have about the company and it's hardly even a complaint. As I perused their site looking at hydrangeas, I realized that I had ordered too hastily. There we other hydrangeas that I liked better than the endless summers for a multitude of reasons. I wanted to call and change my order but was a little nervous, thinking.... 'Oh geez, here's where the problems start". But I went for it anyway. When I called, I got a very friendly customer service rep right away. I told him that I would like to change my order. He looked up my account and told me that my order had already been printed and was being pulled for shipping, so he would send a note over the the greenhouse to try and get them to stop. He said he would call me back later to let me know if he had reached them on time and if I was going to be able to change my order. Totally thought he would never call me back or would say that I couldn't. He called me back 2 hours later and told me that they had stopped my order and that I could change it. I ordered 10 (2 less than my last order) incrediball hydrangeas in 1 gallon buckets at about $6 less per plant than my original order... so I was due a refund of around $80. I thought to myself... "Ok, THIS is where the problems are going to start... I'll never get my refund". Two days later I received an email from Brighter Blooms saying my refund had been issued so I checked my account and there it was. Then I thought to myself... "Ok, they have been REALLY great so far... maybe it will be forever until I get my plants or they will arrive in terrible condition and THAT'S where my problems will start?". I called to ask when my order would arrive and they said that I could expect them in about 10 days. I waited, and on the Wednesday of the following week, about 1 week after I placed my order, my plants arrived. I was like "Ok, so they were EARLY, but here's the last chance for the problems to start... my plants are gonna look like crap". WRONG. They looked great! The plants are young so there are no blooms and it's still early in the season the the new growth is just starting... but they look seriously awesome. Each plant had moist soil and was well packed. Each one has tons of new leaves starting out and look super healthy. I have NOT ONE COMPLAINT about this company. Everything about the entire process was easy and my order arrived quickly and in great shape. Even though my experience was great, I typically wouldn't bother to write a review. But since I had read so many negative ones and they almost kept me from ordering... I figured I would go ahead and write to help Brighter Blooms out a little bit and also to encourage other people to order from them so they don miss out on a good deal or a hard to find plant. Bravo, Brighter Blooms !
On Nov 30, 2011, pondlady2000 Harrisburg, PA wrote:
This summer I ordered three encore azaleas from Brighter Blooms. I was thrilled. I quickly received three azaleas with careful shipping, the pot was stapled carefully to the box to prevent damage and had plastic around it to retain moisture. I have to admit I was really busy expanding my gardens and didn't plant them for months. They sat in the shade with only the plastic pulled away so they could get water. Even so, they bloomed sporadically. I planted them in late September. They are STILL blooming and it's the end of November here in zone 6. Flowers blooming into December, what more could you want from an azalea??!! I contacted Brighter Blooms to let them know how thrilled I was and received a very nice response from customer service. My experience with them has been a perfect 10 plus. I can only hope that they might have had a temporary issue that has been corrected. I know I will order from them again and hope others give them a chance.
I have ordered 3 times so far and EVERYthing I got was either in flower or buds. Each bush or vine had roots to fill up the one gallon container. I thought maybe they would use 1 gal and put in 2 inch bushes but NO they are FANTASTIC. I have never received rose bushes in total bloom with lots of buds before. Other companies say they don't have them this year but this one did and gorgeous knock outs. FedEx messed up one of my shipments and held it at their facility over a hot weekend. FedEx even said they did wrong and Brighter Blooms sent another plant the following week and the size of it was amazing. Over 2 feet tall. The first shipment was 3 weeks ago and vines and bushes are in bloom and lots of new green leaves. I can not for the life of me understand any of the negative complaints. The customer service is always very friendly.
I even asked when I place my expensive 2nd order how could I be sure my order would be as good as the first since I read all these bad comments. They calmed me down with true knowledge and friendly to me. They talked to me and listened to ME which many other companies do not.
I have mostly filled up my garden with bushes and vines from Brighter Blooms and if I find any more room and get more this winter it will most positively be from Brighter Blooms.
I live in South Central Texas where we have not had hardly any rain this whole year but I thing with all their advice that my bushes and vines will be GREAT!!!
After reading the posted reviews, I was skeptical about my purchase from Brighter Blooms, wondering if it would arrive, when and in what condition. I ordered one dozen "double knockout roses" on 10/17 and they arrived on 10/27 in the a.m. I was sent a tracking number from FedEx. I am very satisfied with my purchase. The roses were packaged well and arrived in fine condition. They are now in my flower garden, sleeping until next spring. I regret the negative experiences of others. My experience couldn't have been better.
Posted on October 23, 2011, updated October 25, 2011
I ordered 2 Knockout Rose Trees. We received one only after 3 weeks or so. No communication from the company.
The second tree did not arrive. So we reached out via email. After a feew days we were told that it would be shipped in the fall.
Come late october: still nothing. After inquiring we are told that it'll be next year.
So then we have to ask for a partial refund. We get less than half back as they fully leave shipping charges with us???? Even though it has not shipped.
So now we are working with VISA to get a refund.
This company is absolute cow manure.
They do not communicate, have poor service and heed this:
YOU GET WHAT YOU PAY FOR.
Go to an honest local shop instead of these amateurs.
On October 25th, 2011, Yellowshock changed the rating from negative to positive and added the following:
Obviously, the review was written after quite a frustrating sequence of events. Main issue was the duration between ordering and the way I found out I did not get the second tree until next year, and then, at the end the financial correction that was goofed up.
BB did actually reach out to me recently, through Alyson/their Customer Service rep. They were able to correct the mistake on the refund, acknowledged my pain and offered to make it right.
Given that I went from a negative experience to a positive one in that they do ultimately seemed to care.
Also, the one knock out that we did receive originally, and I did not mention this in my original post, was very much on par with the local nursery quality (they were out of stock, hence us trying BB). They shipped it in a well wrapped carton and I did get a good plant for a good price, so that should be noted as well.
Anyways, from a negative to a positive experience in that I got a humane reaction that cared about my issues and wanted to be sure that I could be turned in a positive client, which I did. Conclusion there is: they are trying.
On Oct 13, 2011, Mkelly04 Commerce City, CO wrote:
I ordered a kwanzan cherry tree from Brighter Blooms for my birthday. Two weeks later, after a very pleasant communication with them, my tree arrived. It was bigger and in better shape than I thought it would be. The leaves were a little droopy and colored, but the tree it'self was very much alive with fresh little buds just waiting to grow. I had a great experience and received a beautiful tree. I will be ordering from them again.
On Aug 27, 2011, Youngtreegenius Yellow Springs, OH wrote:
I got two clematis Niobe and two jackmanii and they are in terrible shape really. Stock looks like the garbage clematis tied to a shady tress u would see out side of walmart or kmart.they are broken held to the support with twist ties u would see on your loaf of bread. My plants are badly wounded they are terrible Containers where stapled to the box, leaving holes in the bottom of the pots. Never buy from this place ever ever ever 3 months after I ordered I received my stock. Unacceptable
On Aug 26, 2011, kelly2000sarah Phoenix, AZ wrote:
I was weary about ordering from this company when I saw all of the negative reviews. I choose them because they had the palm trees that I was interested in. I ordered my brother a windmill palm tree as a house warming gift on Sunday and he had it in IL in less than 1 week on Friday. He said that the plant was in excellent condition. I am very happy with the communication with this company. I received an email instantly after my order and then I was notified when it was shipped. I could track the package and see where it was at and it was delievered ahead of schedule. Thank you Brighter Blooms for your quick processing and shipping time and picking out a quality product for my gift. Kelly from PHX.
I only ordered because my other favorites did not carry the product I wanted. After 3 weeks with no shipping notice, I followed up and they said that they would ship in another 1-2 weeks. Plants I had ordered the same day had already been in the ground and growing. We have a short growing season and a 5 week turn around was unacceptable and frankly unheard of for ordering plants unless they are not available.
I cancelled my order before they were even planning on shipping and was assessed a $10 charge. That is 1/3 the price of my order. My suspicion is that this is the the business model for the company in that they live off the cash flow of billing without incurring costs and the cancellation charges. Quite a racket.
Sure wish I had reviewed this site before I placed the order. Terrible, disreputable company.
On Jun 29, 2011, greenthumbdude Holtsville, NY wrote:
Hey Charlie Brown! I found Linus' Christmas tree! No wait, it's my just delivered apple trees from Brighter Blooms Nursery. They are more like two twigs with some brown,withered leaves. I spent $300 and could've gotten a better looking plant pulling a weed from my driveway. Do not but from this company! Boy my wife is gonna kill me!
I wish I had known about Dave's web site a couple of weeks ago. I have lost about $300 in plants and trees purchased from both Brighter Blooms and their sister company Fast-Growing Trees. Dead on Arrival was a razzle-dazzle crape myrtle accompanied by two walking wounded rose bushes. This company does not mind selling the runts of the litters. I too called and complained with a response that their 'expert' would help me bring the plants back to life. I will never buy a plant from them again. They also sent a Japanese Maple with no branches on one side ( a complete180 degree arc) of the trunk. It looks like it had been leaning against a wall from germination until now. And I pray for the rest.
On Jun 10, 2011, Claudia4 South Hamilton, MA wrote:
I ordered a gift for mothers day. When not received after 2 weeks I called. I are on hold forever then must leave a message and they do not call you back. They do not answer e mails. Finally after days of calling I got a rude live person. I was told the lemon tree I ordered would ship May 30th! I could not request for credit because they have 30 days to ship. They were rude and uncaring. It is now June 10th and no lemon tree. Time to call credit card company to put in a challenge, better business bureau.
I do not recommend anyone to use this company, just read all of the bad reviews!
I am an experienced gardener. The local nurseries did not carry a "Whiteout" rose. I ordered two, 1-gallon sized roses and some other plants from Brighter Blooms Nursery. The instructions were to let the plants rest a few days before planting them. After a few days, I planted the roses and discovered that one of the rose bushes had all but one of its canes broken. The plant will probably live, but it will be very small this year. I wanted a partial credit, but no, only consideration I would receive was an extension in the amount of time to report a dead plant.
Should have read the blog posts here first. I won't purchase from this company again.
On Jun 1, 2011, TriniStar Ridgefield Park, NJ (Zone 6b) wrote:
I was a bit skepitcal ordering from this company @ first because of all the negative reviews I've read on here. But I decided to take a chance because they had the Encore Royalty Azalea's I wanted.
I was informed the plants would be shipped in 2 weeks, but to my surprise they were delivered within two weeks.
2 of the plants looked bit brownish and dried out, but that's most likely due to shipping (they are a bit neglected because they are boxed up). They are planted and I'm waiting to see the outcome of the 2.
So far the company gets a POSITIVE from me, because the sales person was VERY friendly, helpful and the items shipped and were delivered within the time frame. I will keep you posted on the outcome of the plants.
On May 23, 2011, jeeziebell Wading River, NY wrote:
last fall I bought over $700 worth of plants/shrubs from this company to refinish my front walkway,had them professionally installed by a local landscape company with a new walkway .....EVERYTHING FROM THIS COMPANY DIED!!!!!
I wouldnt buy from them, I contacted the company by phone and by email and no response.No customer service at all heed my words dont buy from them. Please Please
Ordered plants and paid for them and I did not even get a confirmation or plants been waiting for something from them nothing I will either get the plants or my money back I will pay them a visit when we go to North Caroling in July for vacation.,
I spent another 24 minutes on the phone yesterday with this company trying to reach Customer Service. This brings my total time to 77 minutes. At the end of 24 minutes an automated message came on saying they had high call volume, and I would need to email them. This is my third such attempt at reaching this company. I ordered 4 different kinds of plants. I received 1 Rutgers tomato, not the quantity of 3, I ordered--no note, no "this is all we have," nothing. I have yet to receive anything else from them, and no communication from them either. I would like to respond to the person answering for the company : It becomes difficult to resolve issues, when you cannot speak to someone on the phone. I will try to email once. If I do not hear from them, I will dispute the charge on my credit card. Don't waste your time ordering from this company!! You will spend lots of time trying to reach them!!!
Let me join the other negative respondents concerning Brighter Blooms. My prior orders for Knock out roses and azaleas were acceptable. Plants a little smaller than I anticipated but healthy and arrived in secure packages. However my order for three rhodos and a frost tolerant gardenia was a totally different story. The plants arrived in February, zone 7, freezing temps and snow on the ground. The company prompting picked the plants up and promised to ship at the "proper" time. Didn't happen. Phone calls were made promises were made but not kept. Gardenia finally arrived, smaller than I anticipated and didn't look too bad. A week of TLC and the little guy is coming around. Now, the rhodo's still had not arrive and when they did the packaging was fine but the plants were very small. At best seven inches tall, supposed to be one gallon plants, but there is no way they are one gallon size. Planted them the next day and noticed one rhodo was looking rather peaked. It is now black. I called BB and was told I hadn't called within the 48 hour window so their was nothing they could do. I could down load a form and take pictures but that was my only recourse. I asked to speak with a supervisor and was advised that she was training and I could leave a voice mail, which I did. Tuesday evening, no call back so I used the web sit "contact us" feature. Still no response. Now Thursday, ten minute wait to speak to a human being, also known as a customer service rep. To rub salt in the wound, I visited Home Depot this morning and they have beautiful three gallon rhodos for $24.98. Three dollars more than I paid BB for small one quart plants sold as gallon plants. Will I ever learn??
On May 12, 2011, jessica_nj_17 Cream Ridge, NJ wrote:
STAY AWAY! I'm wondering if I'll ever get my plants. Backordered plants never arrived, two emails and a phone call to customer service completely ignored for weeks. Finally received lame email below weeks later with no commitment still to send the plants I've already paid for. Worst customer service I'm ever experienced from a gardening company. I wish I had googled them before I bought from them and found this website, there are lots of other good companies out there who work hard to get you what you've ordered and I would so much prefer to give them my money rather than these jokers.
I ordered 18 azaleas/hydrangeas and after the order arrived only partially shipped, I used their "email us" customer service form to inquire on the ship date for my backordered plants. A week went by, no response. I emailed again. Another week, no reply! So I tried calling the 800 number--after holding for 15 minutes I spoke to a seriously disinterested woman, gave her my order number and asked how long the backorder delay would be. Didn't even get a chance to tell her that I had already emailed inquiries twice. Without so much as a word, or a "hold on" I was flipped on hold again and left there for 28 minutes! I finally hung up and of course she never called back even though she had my order number and therefore my contact information. Today, another week later (so it's been about 6 weeks now since I ordered my plants) I got this note:
From: Denise at Brighter Blooms
Date: Thu, 12 May 2011 11:35:40 -0400
We apologize for the delayed response. This item is on backorder, and hopefully it will be in next week. Once it is in stock you will receive notification from FedEx as to when it will be shipped. Thanks
Brighter Blooms Nursery
On May 11, 2011, T_W_J WESTPORT United States wrote:
I ordered 5 flowering trees last autumn from Brighter Blooms / Fast Growing Trees. None survived the winter. I am currently in the process of applying for a replacement or refund / store credit.
PLEASE NOTE THAT THE COMPANY'S CLAIM OF A 1 YEAR GUARANTEE IS FALSE. Read the fine print (the credit is only for 50% of the purchase price): "Fast Growing Trees Nursery offers a full one-year replacement guarantee. If your tree dies within 90 days of delivery, we offer a 75% store-issued credit that can be redeemed on any future purchase. If your tree dies after 90 days, but before one year, we offer a 50% store-issued credit that can be redeemed on any future purchase. Store credits do not cover the cost of shipping."
My rating will remain "Negative" unless the company provides an actual full one-year replacement guarantee (a full refund or a full replacement with no additional charges).
I ordered 5 plants. I received three promptly. the other two I waited three weeks and then called. It continued to hang up on me due to too many callers. i tried email help page and no response. I finally got through. Woman said they didn't have my item, and they don't call or contact to tell you that information. She said she canceled the order and I would get a full refund. 3 weeks later, still did not have my refund. Called again today to find out that it had not been canceled. Now, I guess, it has been canceled again....maybe. Both times, the operators were rude. I will not order from here again. Too much hassle!
On May 5, 2011, Rottenpiecez Staten Island, NY wrote:
Posted on May 4, 2011, updated May 5, 2011
I have placed an order with the company for 20 boston ivy plants on march 31st, 2011. They said they would ship the plants in 2-3 weeks after placing the order. After over a month of waiting I still have NOT received the plants and the customer service is NOT responding to my inquiries. Oh and the funny thing is they actually tell you to contact them if you wish to receive your products earlier or later, well obviously contacting them doesn't do anything because they don't even respond. Somehow I have a very hard time believing that they would actually ship an order EARLIER. I can't even get mine at their regular shipping speed. I'm very disappointed with their service and I will never order from them again. TERRIBLE EXPERIENCE!! STAY AWAY FROM THEM !!
On May 5th, 2011, Rottenpiecez changed the rating from negative to neutral and added the following:
Ok they finally shipped my order yesterday evening. Once I receive the plants in satisfactory condition I will change my rating to positive.
I gave up on this company. You should stay away...
I ordered several Boston Ivy plants, then waited the 3 weeks they require before contacted them. (see my final comments below). Was told my plants were on back-order but "a shipment came in this week", "check back next week."
I checked back the next week, and was told to check back Monday. Same run-around. I AM CERTAIN THEY LIED TO ME. Then I checked their website and noted they had listed Boston Ivy as "sold out". Ya think they could tell me that??
Finally after 5 weeks I contacted them and asked them to fill my order that week or cancel it. For ONCE they were prompt and cancelled my order. But I'm STILL WAITING FOR MY $51.90 REFUND.
>> Meanwhile, I ordered from Hirt's and Forestfarm on Friday, and BOTH orders shipped over the weekend. Any company that tells you to wait 3 weeks before inquiring isn't worth the trouble.