Posted on July 14, 2014, updated July 17, 2014
Posted on July 14, 2014, updated July 14, 2014
Posted on July 13, 2014, updated July 14, 2014
I just found this website or I would have posted much sooner. In February, 2012, I purchased 2 Windmill Palms which were listed as hardy in Zone 6. They were delivered in April. I immediately sent an email stating that several of the fronds were dead or dying and others were broken; I received a return email asking that I send photos - which I did, along with BB's requested form for replacement plants or an adjustment. The responding email rejected my request and suggested I "give the plants more time" and consult the planting instructions; the planting instructions had been followed to the letter, however. Well, not only did the plants not thrive, they did not survive even until the winter of that year ('12-'13). Given the complete refusal to make an adjustment or replacement, I didn't contact the nursery further. I left the plants in the ground in the hope that perhaps a root system would develop and they would revive the following year. Because of other priorities, I didn't get around to removing the dead stumps until last month; there NEVER developed ANY roots from the truncated roots that were on the plants when they arrived.
And I'm not sure just WHO or What to blame for the fact that the wisteria "tree" which I purchased a year or so before that has only produced ONE bloom - and that during the summer of 2012.
On July 14th, 2014, graham072442 added the following:
In response to Brighter Blooms' response. if you will search your records further, you will find that on April 23, 2012, I responded to Heather's email with a completed form requesting replacements or credit AND attaching 10 photographs. Sorry, but the ball WAS placed back in your court.On July 14th, 2014, graham072442 added the following:
Also, the plants were DELIVERED in a damaged condition; they did not deteriorate over a period of time after delivery. I contacted you folks as soon as they arrived. YOU delayed their delivery and the deterioration occurred prior to my receipt.On July 17th, 2014, graham072442 changed the rating from negative to positive and added the following:
I was contacted by Brighter Blooms early this week and given a credit for my full purchase price, as well as some suggestions on how to remedy my wisteria problem. I was provided with assistance in ordering self-polinating cherry trees - no more palms for me - and provided with a store credit for the remaining difference between their cost and my original purchase. The customer service rep said she'd personally select trees for me and throw in a couple bags of root stimulater/organic potting soil and that they should arrive by Friday; in fact they arrived today, Thursday. Both trees appear to be quite healthy and are nicely shaped. My handyman and I plan to plant them this afternoon. I am very pleased and surprisingly shocked that BB has reached out to restore my loss after this length of time. I'll definitely be buying more plants from BB when my next need arises.On Jul 17, 2014, Brighter Blooms Nursery responded with:
I apologize for your frustration. Cold hardy palms rarely have problems. They do, however, produce their fans in the summer. By the time you go through the winter and get all the way to late spring, they sometimes look a little worn. This is natural.
I found an email that our Rep had sent you on April 23,2012. She suggested giving the palms a little time to produce new foliage and asked that if they do not turn around by May 15,2012, to contact us so that we can replace them.
I regret that you feel that we were unresponsive. We should have communicated better. I would like to see if our horticulturalist can help with your wisteria and I would like to learn more about your palms. Please give me a call. Ask for Jackie at 704-644-4490
On Jul 15, 2014 1:49 PM, Brighter Blooms Nursery added:
Our customer service manager reached out to the customer today to assist her with questions in regards to her Wisteria tree. She was able to provide suggestions in regards her Wisteria not blooming. We also feel like we came to an amicable solution with the customer in regards to her previous order not being satisfactory and feel like the customer is satisfied with the outcome. "
On Jul 15, 2014, jennwv11 FALLING WATERS, WV wrote:
I purchased a bare rooted standard tree lilac from BB back in May. I was a little hesitant because my neighbor had a bad experience with Fast Growing Trees and had let me know BB is part of FGT. I wanted a tree lilac for while but my local nursery always seemed to have a hard time keeping them in stock so I ordered my tree and when it arrived I immediately soaked it in a clean bucket over night. I planted it, mulched, and gave it a good soaking. I watered twice a day until leaves came out which took about 3 weeks. I fertilized once a month since planting it and it is doing great. I also trimmed it to make it look tidy after it finished blooming. I didn't get many blooms but I think it will get more blooms next year. I am satisfied overall with the service I received and the quality of my tree lilac. I would buy from them again!
I placed my order and then read some of the negative comments on this site. It was too late to cancel, so I prepared for the worst. I ordered hydrangeas and azaleas and I received healthy plants, packed securely. I received exactly what I ordered, the plants were as big, maybe even bigger than advertised. Everything shipped within 1 business day of my order. I would order again.
I purchased a large Rose of Sharon tree 5' and a "Lo and Behold Blue chip Butterfly Bush". I noticed the bush was very dry and brittle when I put in the ground. I watered it good but I never got a single green leaf or stem. I emailed.
Kim and Jackie at nursery and told her I was disappointed, with the bush, but realized I waited, too long. They told me to email them a picture and I did. Next thing I know I get an email with their regrets and a notice that a replacement plant would soon arrive. An it did and it's beautiful like their rose of Sharon. I thanked them and they asked me to post this site. WONDERFUL, SELECTION, STAFF AND OVERBOARD SERVICE.
I cannot express how pleased I am with BrighterBlooms. Yes, there were some issues with my orders but it was rectified so well and so promptly that I continued to order. I started by ordering 2x 2 gal pots of Peach Sorbet Blueberries. There was an issue with that order and FedEx sent it back for some reason. When I called CS, I spoke with Sara. Sara had exceptional customer service!! She promptly stated that they sent out a double order and recalled one of them but both went back. I followed the tracking to make sure everything being said was true and it was. Sara then sent out 2 new ones. the PS Blueberries came in beautiful condition. They came so beautiful that I ordered 2 more. The additional order came in beautiful as well! I then ordered a Meyer Lemon and a Clementine. Well, that order was destroyed by FEDEX. They folded the box in half breaking my clementine. Again I called and this time spoke with Jerry and he was fantastic as well as Sara. He requested that I take my photos (I took photos of the delivery and then the damage tree) and forward them over to them which I did. I then called a few hours later and spoke with Haley...she reviewed the photos and was just fantastic with her customer service!! She arranged to send me a new clementine and made sure I knew that if I had an issue with the Meyer lemon, they would take care of that as well. Yesterday I received the Clementine and it is just GORGEOUS! I would do business with them anytime. In fact, I ordered another Meyer lemon because of this. To date I have 2 Raspberry Shortcakes, 4 Peach Sorbet Blueberries, 2 Meyer Lemon (1 on the way), and a Clementine. All seem to be thriving so far Meyer Lemon is still bent over from the shipping but I am hoping she will get straighter with love.
I will say this...I don't trust FEDEX AT ALL. Could it be just the FEDEX in my area? Sure! But, they don't seem to care that it is clearly written all over the box live plants fragile handle with care. I was home each and every time FEDEX delivered and he(they) mishandled each and every box. From now on, I will only order 1 tree at a time because of this. It has a better chance of not being damaged than 2 in a box.
When ordering online (especially LIVE and delicate items) it is a risk. There are challenges and there are mistakes that can definitely be made. Once the plants are out of the company's hand and into the shippers hands, it is even more challenging. My question is how is the company going to handle it? Are they sensitive to my needs...Respecting me and my hard earned money. Kudos to BrighterBlooms.com for taking care of me and making me feel important.
A big thank you to Sara(h?), Jerry, and Haley!! Great Customer service and fast results!! Major assets to BrighterBlooms.com They increased sales because without their wonderful CS, I would have stopped ordering. A big thank you to BrighterBlooms for providing such beautiful specimens!
On May 1, 2014, LiteraryLady Locust Grove, VA wrote:
We ordered a lemon tree online. I read reviews about Brighter Blooms Nursery and felt confident in the order. I was particularly pleased with the communications from the Nursery. A lovely woman named Jennifer alerted us when they shipped.
When I sent a generic question about the planting of the tree she was responsive in searching out the answer from the head of the Nursery and giving us the information.
I am truly happy thus far with the personal service we are receiving. The tree arrived yesterday and looks very healthy and in great shape. We are anxious to plant and start harvesting lemons.
Thank you Brighter Blooms and Jennifer for your excellent service.
I will definitely reorder from Brighter Blooms - though the tree looks wonderful, the customer service is absolutely terrific.
This was not my fist time dealing with Brighter Blooms (BB). I like and appreciate the quality of their plants , which come in the best packaging I've ever seen! The responsiveness and attention to provide the best customer service exceeded my expectations this time around. Personal "thank you" to Jennifer who went far and beyond to make sure my order finds me(not BB's fault). Thank you again for being a great business.
Brighterblooms help me alot on a purchase from this past summer of 2013. With the help of their staff I was able to order again on a certain item that did not make the winter and given great advise on their warranty and the plant. I have ordered many of their azealeas and never lost a one. The quality of the plants and the careful way of packaging was top notch. I will continue to buy from their company in the future. Thanks to Jennifer for all of her responses to my email questions and the timely manner they were returned. Keep up the good work.
On Nov 12, 2013, lynnen12 San Francisco, CA wrote:
Posted on November 11, 2013, updated November 12, 2013
I am anxiously waiting for my plants to arrive, and I am already having a bad experience with this company. Customer service rep Jamula was not at all helpful in my questions about my order, and I did not appreciate her negative attitude. I had to contact Fedex directly to have my questions answered. I wish I had read these reviews before I placed an order with this company, and I would have chosen more wisely.
On November 12th, 2013, lynnen12 changed the rating from negative to positive and added the following:
I just got a follow up phone call from Josh, head of customer service. He was extremely courteous and apologetic, and wanted to work things out. I feel bad that he has to take responsibility for someone else's behavior. He offered to refund me and reship my order so it would arrive when I am home. He heard me out, and was very understanding. Clearly understood that customer support has to support the customer:)
Eucalyptus and Dwarf Cavandish Banana arrived VERY quick. The Eucalyptus looks great, but concerned the zone was incorrect on the site. Claims 7 is in the region it grows, but 8 on other sites. It can freeze here in my area which this species does not like very well and why the zone 8+. I hope it will do fine considering it is not a small growing plant and doesn't like potting. I will not be able to shelter it when it grows or if it snows. The Banana is a bit brown on its area from the top of the soil up to the green leaves. It looks a little soggy and rotten, but I have never had a banana. I can't wait to pot it and get this one growing too. The eucalyptus had a cute sheet enclosed giving hints on planting and growing. The Banana I will have to find one. They gave me two sites, but the first one doe not have the Banana listed. I will find information on it and get this little one growing and keep it safe from cold. I am happy with billing, discount shipping and speed of shipping and packing. Plants look better than I have seen from other places, but were 59.00 each with a 50.00 discount for buying both. The only other concern I have was a fee I did not pay for a 1 year guarantee. I am not too happy about thinking they will tell me that these things will not be replaced if they die prematurely.
On Aug 3, 2013, WheresJS Bronx, NY (Zone 6b) wrote:
This was my first of hopefully many more orders from Brighter Blooms. I ordered 1 3 gal "Heavenly Bamboo Nandina" 2 2 gal "Firepower Nandina". &"Everything about this experience was great. Starting off with a smooth, easy to navigate website. I also emailed them to ask to have a 1 yr warranty put on my order, they promptly replied and I called to have it added with my credit card #.
They also emailed me with the FedEx tracking #'s, once from customer service and once from when the labels were printed, this was fantastic.
Customer service was great, they were friendly and quick to the point.
My packages arrived, and they were boxed AWESOME. The way the put it together was great, they bag the pot, zip tie the base, once inside the box is another cardboard barrier so nothing moves around.. no dirt in the boxes..
I am a happy customer and will DEFINITELY be deailing with Brighter Blooms again!
I ordered 18 Nelly Stevens Holly bushes. So far the majority of them are growing very well. I did purchase the 1-year warranty which I encourage everyone to do because it is inexpensive! I have 4 bushes that are on the verge of dying if not dead. I called customer service and was so pleased with how nice they were and literally within 5 minutes of me hanging up the phone, I received a credit for the 4 dying bushes! I just ordered those bushes plus a couple other trees to try out!
Posted on July 3, 2013, updated July 9, 2013
I have to agree with all negative comments about the Brighter Blooms nursery .I just got my oakleaf hydrangea and plants look horrible .They look sick .Some of the brunches were broken.There is nobody to answer the phone on the costumer service end . It was a big mistake to order from Brighter Blooms I would never order again.
On July 9th, 2013, brendon1969 changed the rating from negative to positive and added the following:
After I contacted Brighter Blooms I was pleasantly surprised. Josh have cold me and he was very understanding and helpful .He explain what could have gone wrong with the plants and offer replacement for the damaged plant. he made me feel like they care for a costumer after all.I would be more comfortable to do business with Brighter blooms in the future.For now,I just give my plants extra TLC.
I first ordered from Brighter Blooms in April of 2013. Realizing that the order was likely to arrive before I could get my planting helper, I called to ask that the shipment be delayed. Dale was helpful, and scheduled delivery for the last week of April.
The six Sunny Knockout Roses arrived on schedule, and although I was initially dismayed by some difficulty in dislodging all of the heavy copper staples, the plants were certainly well protected, and very well leafed out. I felt confident enough to order again–this time a Knockout Rose Tree. Again I was extremely pleased by the specimen sent; well leafed out. its trunk well supported by a stake, and with small rose buds already set. All the plants are doing well, and I am looking forward with some excitement to seeing the young rose tree in bloom. Although I had never heard of this company beforeI received its advertisement, it now has my full confidence. I am impressed with its service, well-packed shipments and the quality of its offerings, which arrive as well-developed plants, and I will certainly order from Brighter Blooms Nursery again.
We could not be more happy with this nursery. We recently purchased four Encore Angel Azalea bushes and received quickly four beautiful healthy plants with excellent packaging. Only a slight problem. When we opened the box they were Encore Autumn Embers Azalea bushes. I notified them and asks what I should do that the wrong plants were sent. Their representative I talked to was very helpful and told us to just enjoy the plants and they would be sending the Angel plants as soon as possible. One week later the plants arrived. Beautiful, healthy, large plants that had blooms and a few flowers. We had never bought plants online but that is the only way now we will buy them and Brighter Blooms is the only nursery we will be buying from. We highly recommend.
Posted on June 18, 2013, updated June 19, 2013
I ordered 6 Double Pink Knock Out Roses from Brighter Blooms on 5-16-13 at a cost of $122.20 counting shipping. I received 3 big boxes, roses packed great but they where single bloom. I had already dug up a single bloom rose I had for years that I did not like. I called Brighter Blooms and told the guy that answered they sent me single bloom instead of double. He said "how do you know? I said "because they are blooming". They said to take pictures which I did and sent to them. But they said they couldn't open the pictures. I sent the pictures to a friend and she had no problem opening them. On Friday 6-6 after getting no where with these people, I called and told this girl what am I going to do with these roses, they are sitting in my carport with plastic around them, do you want me to sent them back. She said yes send them back. It cost me $67.74 to send them back. I received the double pink roses the following week. They have not said a thing about refunding me the shipping money. The roses end up costing me $189.94. ----Order ID #1063091
On June 19th, 2013, janice930 changed the rating from negative to positive and added the following:
I just got an e-mail from Brighter Blooms and they are sending me my re-fund back. The roses are beautiful and were packed great.
Posted on May 23, 2013, updated June 13, 2013
Posted on May 19, 2013, updated May 23, 2013
Well its a long story so I will make it short. You would be better off buying plants from an abandon nursery or taken from a dumpster than buying from this company. I ordered 4 plants-Bamboo Multiplex and only received two as two got lost. The two I did receive were just about dead. Called the company and was first told you should have reported it and taken photos. Well I did report it and had proof from an e-mail. Then was told to send photos which I had right out of the box. After about a week or so they agreed to send me a credit voucher, no shipping just a credit for the plant only. Even though I didn't pay for shipping originally the replacement should be identically sent. Then I received the two missing plants that were very much alive compared to the original two I got that looked dead. Well having to wait until the credit voucher for (one) was activated which was totally stupid on their part(took a week). Why would they issue a voucher and forget to put it in your system. I saw someone else post the same thing about this voucher problem. Also I should mention their customer service department-not placing orders they are happy to do that, is almost always closed and you can't leave a message(call back later were up to our ears on complaints).
Well stupid me I finally kept calling and got thru to a salesman who said sorry about customer service I think they are just overwhelmed right now. I placed an order for two plants, using the voucher that was now good after a week and buying one more bamboo plant. After two weeks both plants arrived and one is almost completely dead. I am embarrassed from my neighbors who wonder why I would order another one from this same company. I just can't believe that they would employ people who would box up a plant that looked liked mine do. The verbage in the ad says very healthy plant will arrive. LOL not so. I have given up as it makes my blood pressure go up just talking to them.
On May 23rd, 2013, bigcats11 added the following:
Well having planted the almost dead bamboo, it appears that it is DOA and won't be joining me for the summer R.I.P.
Bamboo Multi-plex......On June 13th, 2013, bigcats11 changed the rating from negative to positive and added the following:
I have completely changed my rating on this company. I was contacted by Brighter Blooms Nursery after having such a difficult time with my Bamboo plants. Josh from the customer service department went way over and above fixing the situation. He sent me new Healthy Bamboo plants and was very sympathetic to my issues. I am once again a very happy customer of Brighter Blooms and now I will order some more plants happily and will pass the name to friends and neighbors.......Thanks Josh for making a bad situation good!!!!!
I had ordered a Gardenia Tree that arrived smaller then I was expect and in a so-so condition. It started yellowing and loosing leaves in a few days. A month later my tree lost almost all leaves. I sent email with pictures to customer service, and next day I got response from Deisha. She was letting me know that she is working on my tree replacement. I got my beautiful tree in a few days. New tree is healthy, expected size, and has some buds on it. I’ve been ordering from this company for few years. I will recommend this company to all my friends.
Thank you Deisha for your speedy responce.
We needed a 3-4 foot evergreen, flowering, easy-care protection shrub to line our newly erected wrought iron fence bordering the front yard of our new house. Double knockout roses were our choice. Finding them at our local nurseries wasn't happening, so we decided to order online. The 19 plants we ordered from Brighter Blooms came well packaged, pruned severely but that was expected. We ordered 15 reds and 4 pinks and received exactly what we ordered. Trying to save some money we got the 1 gallon plants instead of the 3 - I figured we would just wait the extra time it took for them to grow. (Turns out the wait won't be long) Without amending the soil at all - all we did was remove the sod in the yard where they were to be planted - we got them in the ground 3 months ago, early March. These little gems have out performed themselves. We are extremely impressed with the fact that not one of the plants have had the least bit of problem, and they all were flowering profusely within weeks. They have at least doubled in size since we planted them. It's been triple digit temps here in the foothills of the San Bernardino mountains, and these roses haven't missed a beat. We are very happy with our purchase from Brighter Blooms and we just ordered a Forsythia for some more great color in front as well as 2 Royal Empress Trees, 1 for the front yard and one for the back, to give our little ones some much needed shade while they play. We did purchase their 1 year guarantee for all of the plants, but I sincerely doubt we will need it.
Posted on May 13, 2013, updated May 13, 2013
Last June (2012, I ordered two Royal Empress trees and two Needle Palm trees from Brighter Blooms. The Royal Empress trees failed to live up to their "fast growing" description but, as directed, I cut them back to the ground this Spring and they seem to be responding well. I ordered the Needle Palms specifically for their "cold hardy" ability, as I live in Upstate New York. Although we had a milder than normal Winter, both Needle Palms have perished. As Brighter Blooms does not guarantee their plants beyond 45 days, I wasted both money and effort on my purchase.
I have decided to only deal with local suppliers and those who provide a minimum of a one year warranty from this point forward.
I submitted a comment to the Brighter Blooms website (which, on reflection, only provides glowing comments) on the Needle Palms to warn others that they might not live up to their hardiness claims.. Although the comment was submitted more than a week ago, it has not appeared.
Caveat emptor, I guess.
On May 13th, 2013, Zephyr22 changed the rating from negative to positive and added the following:
Within two hours of this posting, I received a call from Brighter Blooms customer service. It turns out that there was an error on their website for the hardiness of the Needle Palms. Josh, of Brighter Blooms, identified the error and has changed the page to reflect the actual hardiness.
He issued me a full store credit for the Needle Palms :-) I am pleased and surprised by the quick action to addess the issue.
On May 9, 2013, lstacyb Bardstown, KY (Zone 6a) wrote:
Posted on May 6, 2013, updated May 9, 2013
Posted on May 6, 2013, updated May 6, 2013
I placed the order at 2:30 PM and I received notification of this order at 2:37 PM after placing the order! At 2:53 I emailed to cancel the order and then called and requested the order be canceled and was told the order was not in their system yet. I ordered Lilacs by mistake. In that short of time and the fact it was not yet in their system, what could they have possibly done with my mistaken order?
I then talked to Joe and ordered 3, 3 gallon Gardenias at
Product Total: $170.85
Sales Tax: $0.00
Grand Total: $163.56
They want to charge me a cancelation fee after my spending over $500 in the last year. I think they should thank me for being a good customer not charge me a fee.
On May 6th, 2013, lstacyb changed the rating from negative to positive and added the following:
Within 15 minutes of this posting, received a call and was issued a total credit. I feel much better about this company and appreciate Daves Garden for help with this matter.
I will still be a customer of Brighter Blooms!On May 9th, 2013, lstacyb added the following:
I received full credit for the Lilacs, and today received the Gardenias! What a wonderful surprise! I received 3, 3 gallon Frost Proof Gardenias that are gorgeous! I couldn't expect more from Brighter Blooms and if you have issues, just contact them and give them a chance to make it right. Thanks Josh!
On Mar 31, 2013, standianne Port Charlotte, FL wrote:
Originally, we bought some pink muhly grass and were less than satisfied, but the company has the best customer service I have ever encountered. They called me on the phone and sent new product immediately. I sincerely think they want to be a successful company and one of the keys to that end is customer satisfaction. Well, I give them a 110% AAA+++ in satisfying this customer! Thanks Chris, Crystal and Josh!!!
Posted on February 22, 2013, updated March 6, 2013
I ordered knock-out roses and paid a PREMIUM!!! relative to other outlets. Some of the roses died. Customer service argued with me that they weren't really dead. Been gardening 30 years, but whatever... Nothing about their product or service is worth the price. Just go elsewhere.
On March 6th, 2013, thw333333 changed the rating from negative to positive and added the following:
Was contacted by customer service and the gentleman was very nice. He made it right and completely changed my views on Brighter Blooms. It showed me that they do have interest in customer service. I will consider them again for my gardening purchases and I regret leaving such a negative comment.
Late last year I placed a small order--my first experience ever buying shrubs or trees over the Internet--and the juniper arrived very well packaged and in superb condition. Better than I was expecting. Given my positive experience, I ordered a tree about one month later, but changed my landscaping plans soon thereafter. The customer service was terrific and I had no issues with a change order. I will surely buy from them again. Thanks Brighter Blooms.
I had ordered a Meyer lemon that arrived in a huge box and in wonderful condition. It started adding blossoms and new growth immediately. I then ordered three more items, one of which was a dwarf banana. The banana arrived in a short box and all the fronds were broken. I notified BB and they thought the fronds might be wilted, but that they would replace it if the tree did not recover. Three weeks later I sent another picture of the broken fronds and they immediately sent a beautiful replacement in a tall box without one damaged frond. My other plants are also doing well.
I really like this company. I read that someone said you could get the same plants at Walmart for cheaper, but Walmart doesn't carry what I ordered. Also, before I ordered, I shopped around the internet, and BB had the very best prices. They get an A+ from me.
my dream came true because of these people! i've bought hundreds of gardenias only to end up with 4 sprigs of twigs that i kept til shame set in. then i found the 'no frost gardenia'. little thing came with 2 little blooms and maybe 4' tall. i stuck it in the ground with only miracle grow soil. it LIVED! and BLOOMED and didn't get yellow spotted leaves. i went to SOME of the 'depressed gardenia growers'(killers) sites and raved. some day i'll have a wall or complete yard fenced by gardenias. and brighter blooms will be my salvation.
I ordered three sweet olive trees from Brighter Blooms the other day. They wouldn't be shipped until May because of inclement outdoor weather, but I wanted them to grow indoors. These trees mean a lot to my mother, who was used to seeing them in her childhood in China.
I asked Devin if it were possible to have them shipped sooner, and to my delight, she overrode the hold and said that we should expect them by the end of the week. In addition, she immediately sent a confirmation email detailing the change and giving me instructions for tracking the trees. Devin is extremely professional and accommodating, and makes me feel confident to order from Brighter Blooms again.
I'm so excited for my mother to receive them; the trees' fragrance are going to be such a comfort and joy to her.
I just wanted to comment on the Customer Serivce Reps. and on my order. First let me explain that I'm hard of hearing. I had made a purchase of some rose trees and rose scrubs. I had made a mistake on my order and needed to let them know about it. I had emailed them and let them know about the situation and that I wasn't able to speak on the phone, that we had to do everything through emails. I reached a wonderful Customer Service Rep. that helped me from beginning to end. She was very helpful, very understanding and most important was her patience. She and I worked everything out through numerous emails. My orders are being processed and I can't wait to recieve them. I wish that more companies had Customer Service Reps. like the one I had (Devin). She was professional, very knowledgable and very friendly and we even shared a few smiles. You were great Devin. K. Mueller McAlester OK
Thank you, Brighter Blooms! I am an extremely pleased buyer. I received my Knockout Roses from Brighter Blooms in the mail this last week and was amazed at how well preserved and how safely they were packed in the boxes. Fabulous shipping! They were simply gorgeous when I opened the boxes and pulled them out. I couldn't ask for anything better. I will be buying more from Brighter Blooms.
Posted on May 17, 2012, updated October 17, 2012
Posted on May 17, 2012, updated May 17, 2012
I have bought several fruit trees from brighter blooms for almost a thousand dollars , three of those trees died and i tried to get a repacement since they were still under warranty . They refused and said that they will only give me a credit to use for future purchases and the credit was for only 40% of what i paid . I lost 60% of what i paid . I called several times then i submitted a complaint against them to the better business bureau . This is the worst company to deal with , they do not honor their warranty and their prices are three times higher than the prices anywhere else . You can buy the same plant for a lot less from walmart or home depot or lowes and with one year warranty . Stay away from this company very high prices and no warranty and very bad plants and very bad customer service
On May 17th, 2012, ematalka added the following:
My order number is 1032267 from brighter blooms . i am still waiting for a response from them and The better business bureau is still waiting for a response from them but nothing yet . They should send me a replacement for the trees or a full refund. My advice stay away from them and take your business somewhere else and you will save yourself a lot of headachesOn October 17th, 2012, ematalka changed the rating from negative to positive and added the following:
Last month in September I received a call from the company asking me what they can do to change my negative experience to a positive one .
I told them what I wanted changed and what kind of compensation would be good. They did everything they could and should be done to make everything right and correct . I must say that this company is turning things around to the better for their customers and yes I would buy from them again after this .
Posted on June 19, 2012, updated October 17, 2012
This is the first time I have used Brighter Blooms online service and I wish I had read this blog first.
I ordered two 3 gallen rose bushes. Both were supposed to be Coral color and both were pink. I can't stand pink. Anyway, the roses that were left were dried and dead. The stems were also brown and dead. No live roots. The tree I bought was also dead. A few green leaves, but no live roots. No green inside the bark. My gardener dried to save the tree, but no luck.
The best advice I can give this company is to close.
On October 17th, 2012, hillarys changed the rating from negative to positive and added the following:
Brighter Booms went out of their way to fix the problems. They sent me new roses, and a new tree. Also sent some rose food. I was very impressed with the service. Many thanks for your excellent follow-up. All the plants are doing great!!
On Oct 12, 2012, ATenisSchereck1 Lawton, OK wrote:
I could spend all day praising BRIGHTER BLOOMS and the type of service I received. However, it would be more realistic to include a copy of an email I got today in response to my experience as a first time customer. Now, THIS is a business who will get mine and I will be more than certain to pass their good work on to my friends and family! Perhaps the best part of all is the wonderful young 'cajun' I delt with and the start of a delightful business relationship!
His name is JOSH, and these are his words.
It was so nice speaking with you today. You had so much energy and life it was just beautiful!
Here is what we discussed:
I have ordered a replacement Black Magic Elephant Ear to ship the week of May 1st 2013.
Attached is your coupon code for taking care of this initial baby. Call the sales line at 1-888-504-2001 the ask for Gena, and she will take care of you, so you wont need to do anything over the internet.(this can get confusing). Just give her this coupon code and she will deduct it of your purchase.
We appreciate your kind words and are thankful we were able to help you with your order. As a company, we work to achieve positive responses from any customer service and sales interactions. We do not post all of our positive reviews to our website, because there is a popular website used within the gardening community where we encourage our satisfied customers to share their kind words. It is a non-biased website, and reflects a myriad of customer responses; be it positive or negative. Our company has taken a new direction with customer service, and we are confident that the positives will quickly outshine the negatives. Thank you for taking your time to share with us, and we hope you will be willing to share your comments with others.
Please click the link below to visit Dave's Garden Review Website
In April I ordered 5 evergreen trees from this company. They arrived fast and I planted them the same day. By July all 5 had died. Granted, it was a hot summer with severe conditions. I filled out an online replacement request and heard nothing for months. However, in October I called and received the best service. I was informed they were aware of and correcting their customer service issues. Without hassle they offered to replace all five trees. The shipment went out the next day. I'm waiting on them to arrive but grateful for the helpful assistance so far!
On Sep 24, 2012, dkb7133 Deschutes River Woods, OR wrote:
I went against the grain and ordered some plants from this company. They were shipped four days after I ordered them and arrived promptly.
To my delight, I opened the box immediately and found large, healthy, well-packaged plants! The soil around them was moist, and there was a breatheable, adjustable plastic cover. Only the weigela was a bit worn, although that probably is simply an artifact of the seaon. It was much larger than I expected and clearly alive.
It remains to be seen how these plants perform in the future, but I am encouraged by the condition in which they arrived.
On Apr 12, 2012, sheeshintx North Richland Hills, TX wrote:
I was a little worried because I came across this site AFTER I placed a $350 order. I ordered 4 Wisteria, 4 Hydrangea and 2 Snowball bushes. I placed our order the end of Feb. since we live in Texas and our planting season starts earlier. We received the items within a week to two weeks. The plants were packaged wonderful and there was no damage. The plants arrived in a dormant state so I was a little surprised by the twigs I received, but understandable based on the time I ordered them. I put them in the ground that weekend and oh my! They have taken off! Within 3-4 days I had leaves popping out. The Wisteria is taking off and the Hydrangea's are about to bloom. The Snowball bushes are growing by leaps and bounds and I just had two beautiful flowering snowballs. I wouldn't hesitate to order from them again. I beleive people need to keep in mind the growing seasons. I had zero problems and will be recommending this company to my family and friends.
On Mar 15, 2012, lindseyrockers Little Rock, AR wrote:
I was very nervous about ordering from this company because of all the negative reviews I had seen. However, they had the hydrangeas that I wanted on sale for the best price that I had seen and the "sale" was ending that night. I decided that I would go ahead and order them with a credit card instead of a debit card.... that way, If had any problems with my order, I would have recourse through my credit card company, since I had seen a lot of people saying that getting ahold of customer service and getting refunds was almost impossible. That night I hastily ordered 12 endless summer hydrangeas in 1 gallon buckets. The next day I went back to the site and realized that the "sale" that was ending "at midnight that night" had refreshed and that it was actually something they offered every day. This little gimmick is the only complaint I have about the company and it's hardly even a complaint. As I perused their site looking at hydrangeas, I realized that I had ordered too hastily. There we other hydrangeas that I liked better than the endless summers for a multitude of reasons. I wanted to call and change my order but was a little nervous, thinking.... 'Oh geez, here's where the problems start". But I went for it anyway. When I called, I got a very friendly customer service rep right away. I told him that I would like to change my order. He looked up my account and told me that my order had already been printed and was being pulled for shipping, so he would send a note over the the greenhouse to try and get them to stop. He said he would call me back later to let me know if he had reached them on time and if I was going to be able to change my order. Totally thought he would never call me back or would say that I couldn't. He called me back 2 hours later and told me that they had stopped my order and that I could change it. I ordered 10 (2 less than my last order) incrediball hydrangeas in 1 gallon buckets at about $6 less per plant than my original order... so I was due a refund of around $80. I thought to myself... "Ok, THIS is where the problems are going to start... I'll never get my refund". Two days later I received an email from Brighter Blooms saying my refund had been issued so I checked my account and there it was. Then I thought to myself... "Ok, they have been REALLY great so far... maybe it will be forever until I get my plants or they will arrive in terrible condition and THAT'S where my problems will start?". I called to ask when my order would arrive and they said that I could expect them in about 10 days. I waited, and on the Wednesday of the following week, about 1 week after I placed my order, my plants arrived. I was like "Ok, so they were EARLY, but here's the last chance for the problems to start... my plants are gonna look like crap". WRONG. They looked great! The plants are young so there are no blooms and it's still early in the season the the new growth is just starting... but they look seriously awesome. Each plant had moist soil and was well packed. Each one has tons of new leaves starting out and look super healthy. I have NOT ONE COMPLAINT about this company. Everything about the entire process was easy and my order arrived quickly and in great shape. Even though my experience was great, I typically wouldn't bother to write a review. But since I had read so many negative ones and they almost kept me from ordering... I figured I would go ahead and write to help Brighter Blooms out a little bit and also to encourage other people to order from them so they don miss out on a good deal or a hard to find plant. Bravo, Brighter Blooms !
On Nov 30, 2011, pondlady2000 Harrisburg, PA wrote:
This summer I ordered three encore azaleas from Brighter Blooms. I was thrilled. I quickly received three azaleas with careful shipping, the pot was stapled carefully to the box to prevent damage and had plastic around it to retain moisture. I have to admit I was really busy expanding my gardens and didn't plant them for months. They sat in the shade with only the plastic pulled away so they could get water. Even so, they bloomed sporadically. I planted them in late September. They are STILL blooming and it's the end of November here in zone 6. Flowers blooming into December, what more could you want from an azalea??!! I contacted Brighter Blooms to let them know how thrilled I was and received a very nice response from customer service. My experience with them has been a perfect 10 plus. I can only hope that they might have had a temporary issue that has been corrected. I know I will order from them again and hope others give them a chance.
I have ordered 3 times so far and EVERYthing I got was either in flower or buds. Each bush or vine had roots to fill up the one gallon container. I thought maybe they would use 1 gal and put in 2 inch bushes but NO they are FANTASTIC. I have never received rose bushes in total bloom with lots of buds before. Other companies say they don't have them this year but this one did and gorgeous knock outs. FedEx messed up one of my shipments and held it at their facility over a hot weekend. FedEx even said they did wrong and Brighter Blooms sent another plant the following week and the size of it was amazing. Over 2 feet tall. The first shipment was 3 weeks ago and vines and bushes are in bloom and lots of new green leaves. I can not for the life of me understand any of the negative complaints. The customer service is always very friendly.
I even asked when I place my expensive 2nd order how could I be sure my order would be as good as the first since I read all these bad comments. They calmed me down with true knowledge and friendly to me. They talked to me and listened to ME which many other companies do not.
I have mostly filled up my garden with bushes and vines from Brighter Blooms and if I find any more room and get more this winter it will most positively be from Brighter Blooms.
I live in South Central Texas where we have not had hardly any rain this whole year but I thing with all their advice that my bushes and vines will be GREAT!!!