Comments regarding Brighter Blooms NurseryClick here to return to Brighter Blooms Nursery's listing.
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|On Sep 16, 2014, Hammer18 Libertyville, IL wrote:
Posted on September 16, 2014, updated September 16, 2014
On September 16th, 2014, Hammer18 changed the rating from negative to neutral and added the following:
Let me amend this review as I did just receive an email from the customer service manager resolving this issue. The company has not only corrected their website description for these bushes (yes I checked before writing the amendment to the review), but they have also refunded our money on the bushes, which I do really appreciate. While I was very upset about this issue as you can see below, I do have a lot of respect for companies that correct issues with their customers and do the right thing and this company has done that. THANK YOU!
|On Jun 3, 2014, rivermare Lincoln, CA wrote:
I was really apprehensive about buying from Brighter Blooms. Their ads seem to be everywhere and the mixed reviews were not really helping me decide. I finally triggered some buys on my cart because their prices were reasonable and shipping was free. I ordered 2 vines and a tree. The plastic planters were set on top of each other and the middle one, a vine, did not look to happy being sandwiched between the other two. The vines recovered but do not have a lot of leaf. I could have gotten better price somewhere I am sure but I wanted to try this out. Will not buy vines from them again.
|On Jul 29, 2013, sonata314 Brockport, NY wrote:
Posted on June 25, 2013, updated July 29, 2013
On July 29th, 2013, sonata314 changed the rating from negative to neutral and added the following:
Josh, the BB's customer service manager, contacted me shortly after I posted my review. He was great to work with, and sent replacement plants for the incorrect azalea and the hydrangea. Both replacement plants were in good condition. I changed my rating to neutral because I would definitely shop at my local garden center next time I buy plants. I like being able to look over the plants ahead of time and know that I'm getting the best quality the first time around.
|On Apr 22, 2013, KLRA wrote:
Posted on April 5, 2013, updated April 22, 2013
On April 22nd, 2013, KLRA changed the rating from negative to neutral and added the following:
About an hour after I posted my negative review, I received a phone call from Josh who apologized up and down for my experience and made no excuse for it. I really appreciated that. I was also issued a refund and sent 2 tea olives since the eucalyptus was no longer an option. The tea olives arrived and while they weren't as attractive as my first, they were healthy and are doing great.
My overall impression is that this company is in over its head. My advice is to hire more people to manage inventory and make sure that what's in stock is accurately reflected on the website. I'm sure these guys are stressed to the max and I feel for them--I really do. Making a few changes will make everyone's experience much more enjoyable. I'll give it one more shot next year and hope I will be able to leave a better review.
|On Apr 3, 2012, botanyhobby Hilton Head Island, SC wrote:
Posted on April 2, 2012, updated April 3, 2012
On April 1st, 2012, botanyhobby added the following:
Don't let Brighter Blooms say they can't locate the customer. I am the guy who is out $200 bucks for 4 3 gallon double pink knockouts and anyone who wants a verbal assurance can contact me at 843 842-4249. Richard Bolt, MD Certified by the American Board of Surgery, Alpha Omega Alpha........How about it Brighter Blooms...got the courage to step up to the plate?
On April 2nd, 2012, botanyhobby added the following:
IT HAS KNOW BEEN OVER TWO MONTHS AND YOU HAVE ALL MY CONTACT INFO. ARE YOU GOING TO HONOR YOUR WARRANTY OR FACE A CLASS ACTION LAW SUIT FOR UNFAIR AND DECEPTIVE TRADE?
On April 3rd, 2012, botanyhobby changed the rating from negative to neutral and added the following:
I finally received the 3 replacement pink knock outs and they are in great shape. Thank you Brighter Blooms. I give them a neutral as yesterday I was in the local Wal-Mart and they had equally nice roses for half the price and are much easier to deal with. I will use BB only for specimens I cannot find and realize they may not be easy or efficient but their plants are good and they honor their warranty but only if you grab them and don't let go!
|On May 5, 2011, Rottenpiecez Staten Island, NY wrote:
Posted on May 4, 2011, updated May 5, 2011
On May 5th, 2011, Rottenpiecez changed the rating from negative to neutral and added the following:
Ok they finally shipped my order yesterday evening. Once I receive the plants in satisfactory condition I will change my rating to positive.
|On Apr 16, 2008, Timwv New Haven, CT wrote:
Brighter Blooms may be a good source of plants, but there lack of communication leaves a lot to be desired. I ordered a plant 2 months ago, they never emailed to advise what was going on with the order, so I called and was told it would be shipped by April 15, due to weather. I called again this week, this time I was told the plant is on back order. In my opinion this is poor customer service, as Brighter Blooms, never sent emails advising of status of order.