Posted on June 25, 2013, updated July 29, 2013
My order to Brighter Blooms included 3 Autumn Angel Encore Azaleas and an Endless Summer Hydrangea. The order arrived but two of my azaleas were missing . I called customer service, who told me to call FedEx, who then told me to call customer service back. The two missing azaleas were shipped out, but this time, only one was the right kind. The most disappointing part of my order was the Hydrangea. It arrived with some blooms, but most of the flowers were dead or had fallen off. The plant's leaves fared the same way. The root system may be fine, but I am embarrassed to have such a mess in my garden...and it was not cheap.
On July 29th, 2013, sonata314 changed the rating from negative to neutral and added the following:
Josh, the BB's customer service manager, contacted me shortly after I posted my review. He was great to work with, and sent replacement plants for the incorrect azalea and the hydrangea. Both replacement plants were in good condition. I changed my rating to neutral because I would definitely shop at my local garden center next time I buy plants. I like being able to look over the plants ahead of time and know that I'm getting the best quality the first time around.
Posted on April 5, 2013, updated April 22, 2013
I ordered from Brighter Blooms on March 1st, 2013, and my order arrived March 29th. The jasmine vines looked great, but my fragrant tea olive was chewed up by pests and had brown spots, as did my eucalyptus tree. I was offered in-store credit for the eucalyptus trees, but no compensation for my tea olive. When I went to use my in-store credit, the website wouldn't accept the code. Also, my largest plant, another eucalyptus, didn't come with the rest of the order. I was never informed that it was back-ordered until I specifically asked when it didn't arrive with the other plants.
Brighter Blooms customer service has yet to answer two of my emails (regarding treatment of my eucalyptus, my missing plant, and my bogus in-store credit code). I've been patient and flexible, but at this point I'm surprised Brighter Blooms is surviving as a business with their current practices.
On April 22nd, 2013, KLRA changed the rating from negative to neutral and added the following:
About an hour after I posted my negative review, I received a phone call from Josh who apologized up and down for my experience and made no excuse for it. I really appreciated that. I was also issued a refund and sent 2 tea olives since the eucalyptus was no longer an option. The tea olives arrived and while they weren't as attractive as my first, they were healthy and are doing great.
My overall impression is that this company is in over its head. My advice is to hire more people to manage inventory and make sure that what's in stock is accurately reflected on the website. I'm sure these guys are stressed to the max and I feel for them--I really do. Making a few changes will make everyone's experience much more enjoyable. I'll give it one more shot next year and hope I will be able to leave a better review.
On Apr 3, 2012, botanyhobby Hilton Head Island, SC wrote:
Posted on April 2, 2012, updated April 3, 2012
Posted on April 1, 2012, updated April 2, 2012
Posted on March 31, 2012, updated April 1, 2012
I have a B.S. in Botany and am a master gardener. I ordered nearly $1000 dollars of block buster roses. Four double pink died immediately. Their response was that I had planted them to deep (not true) and the fact is you cannot plant them to deep as their is no graft. In spite of their web page guarantee of one year they refuse to replace them, are very rude and time consuming. AVOID DEALING WITH BRIGHTER BLOOMS.
On April 1st, 2012, botanyhobby added the following:
Don't let Brighter Blooms say they can't locate the customer. I am the guy who is out $200 bucks for 4 3 gallon double pink knockouts and anyone who wants a verbal assurance can contact me at 843 842-4249. Richard Bolt, MD Certified by the American Board of Surgery, Alpha Omega Alpha........How about it Brighter Blooms...got the courage to step up to the plate?On April 2nd, 2012, botanyhobby added the following:
IT HAS KNOW BEEN OVER TWO MONTHS AND YOU HAVE ALL MY CONTACT INFO. ARE YOU GOING TO HONOR YOUR WARRANTY OR FACE A CLASS ACTION LAW SUIT FOR UNFAIR AND DECEPTIVE TRADE?On April 3rd, 2012, botanyhobby changed the rating from negative to neutral and added the following:
I finally received the 3 replacement pink knock outs and they are in great shape. Thank you Brighter Blooms. I give them a neutral as yesterday I was in the local Wal-Mart and they had equally nice roses for half the price and are much easier to deal with. I will use BB only for specimens I cannot find and realize they may not be easy or efficient but their plants are good and they honor their warranty but only if you grab them and don't let go!
On May 5, 2011, Rottenpiecez Staten Island, NY wrote:
Posted on May 4, 2011, updated May 5, 2011
I have placed an order with the company for 20 boston ivy plants on march 31st, 2011. They said they would ship the plants in 2-3 weeks after placing the order. After over a month of waiting I still have NOT received the plants and the customer service is NOT responding to my inquiries. Oh and the funny thing is they actually tell you to contact them if you wish to receive your products earlier or later, well obviously contacting them doesn't do anything because they don't even respond. Somehow I have a very hard time believing that they would actually ship an order EARLIER. I can't even get mine at their regular shipping speed. I'm very disappointed with their service and I will never order from them again. TERRIBLE EXPERIENCE!! STAY AWAY FROM THEM !!
On May 5th, 2011, Rottenpiecez changed the rating from negative to neutral and added the following:
Ok they finally shipped my order yesterday evening. Once I receive the plants in satisfactory condition I will change my rating to positive.
Brighter Blooms may be a good source of plants, but there lack of communication leaves a lot to be desired. I ordered a plant 2 months ago, they never emailed to advise what was going on with the order, so I called and was told it would be shipped by April 15, due to weather. I called again this week, this time I was told the plant is on back order. In my opinion this is poor customer service, as Brighter Blooms, never sent emails advising of status of order.