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Comments regarding Bulbs Direct (bulbsdirect.com)

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  Feedback History and Summary  
40 positives
2 neutrals
13 negatives

Comments:

RatingAuthorContent
Positive brandykins09
(4 reviews)
On May 8, 2014, brandykins09 Knoxville, TN wrote:

I purchased Pink Lily of the Valley. I received my order confirmation immediately and then a shipping confirmation the next day. My purchased arrive in less than a week! I planted them, and they seem to be doing well.

Positive Bullock903
(2 reviews)
On May 2, 2014, Bullock903 Mission Hills/Vandenberg Village area, CA wrote:

I placed an order with Bulbs Direct. They have several very hard to find plants I'd been looking for. I had a problem with 1 of the plants. Contacted them got response Next day. There customer service is extremely quick & very pleasant to deal with. They reshipped the plant & I received a few days later from the Netherlands! Couple wks later contacted them asking about their guarantee. One of the rare plants / ordered & planted just died. Sent them a picture & received response again Next day. They are resending the plant to me. In all my years of gardening plant ordering I have Never had such great customer service! I sent a reply thanking & got reply thanking me for making her smile after a long day. Real live customer service not chain/form letter. Welcome change of pace. Highly Recommend!

Positive BrisbaneAnne
(24 reviews)
On Nov 22, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:

I ordered Lily of the Valley, Crocus, and Gladiolus nanus from them via 2 separate orders. Will not know how they do until next year. I am giving them a positive review based on the service I received. Very prompt shipment (free all the way from Netherland). The pips and bulbs look fine when arrived. One crocus I ordered was out of stock. To my pleasant surprised, they replaced it with a different kind (Cream Beauty) that is not on their website. I just love the color! I had a question about the size of the Gladiolus nanus (6/7 cm) being too small to bloom next year. Their customer reps reassured me they will bloom next year. Since they are the size as described in the ad, I can't really fault them even if they don't bloom. I appreciate their prompt response to all my request and questions. Especial thanks to Nikki for all her help.

Positive jessflowergirl
(6 reviews)
On Apr 30, 2013, jessflowergirl Fort Bragg, CA wrote:

I placed an order from this company through Amazon.com. I ordered 60 freesia bulbs. The estimated delivery date from amazon was going to be about 3 weeks. I was suprised when I found my package a week later sitting in my mailbox! The bulbs are very very small, and inconsistent with size, but all looked healthy. Seeing as how I just planted them I can't speak to how many have grown, but will update soon. I am giving a positive experiance for price, selection, and expediancy of shipping. If they grow, I hope to do more business!

Positive karenmsmith7
(3 reviews)
On Apr 30, 2013, karenmsmith7 Chicago, IL (Zone 5b) wrote:

I just received my latest order from this company, and the plants were sturdy and clearly alive. Over the years I've ordered from them a number of times and most of my experiences have been positive. I now have thriving clumps of Echinops, Aconitum, Brunnera, Anemone hybrida Pamina, Dicentra, and Geranium himalayensis acquired at little cost from this source. There have been failures, however, most notably Astrantia major a few years back, which arrived dried out but did sprout before succumbing. On the whole the successes are worth the occasional failure, given the price and the usual quality.

Positive Mylena1
(10 reviews)
On Apr 20, 2013, Mylena1 Cliff Island, ME wrote:

I like to deal with this company. I like their plants and their prices and they always ship very fast. I am sure that all the companies have problems with their plants, and Bulbs Direct is no exception, but I like the way they settle all the problems, and I have always been satisfied. Not all has been ideal in my work with this company, but if I like something they offer I will never have doubt about ordering because I am sure they will do their best to please me. Thank You.

Positive reeve1
(39 reviews)
On Apr 18, 2013, reeve1 Plano, TX (Zone 8b) wrote:

Posted on April 6, 2013, updated April 18, 2013
I received my order today and upon unpacking I saw the all too familiar and very disappointing sealed plastic bags of dried roots in peat moss, like you used to get from cheap nursery sources. These things are factory sealed by the supplier one season without a date stamp and can sit on the shelf for years without knowing how old they are. When they are finally shipped, a new sticker is stuck on them. This appears to be the case with the Monarda, Astrantia and Heuchera I received. The Astrantia fell apart like dust in my fingers and the crown completely disintegrated before my eyes. The Monarda was small and completely dry sticks that easily broke in half when bent, and the Heuchera were the same. These all definitely looked like they were more than 1 season old. Conversely, the Gladiolus and Anemone bulbs were of the proper count and looked very healthy. I would order bulbs again from them but I highly recommend you stay away from any roots and rhizomes. They are not potted, just dry (supposedly dormant) roots in peat moss. The problem is, it would appear they've been dormant for more than a year and have become a fire hazard. I've emailed and am waiting for a response.


On April 18th, 2013, reeve1 changed the rating from negative to positive and added the following:

This should be positive.. Thanks!
Positive dylanrose123
(1 review)
On Mar 28, 2013, dylanrose123 West Jordan, UT wrote:

I E mailed the company regarding planting instructions on my bulb order. The instructions were on the website however wanted to verify that I understood them correctly as I am a beginner. Within a day I received a detailed well thought out e mail from Nikki. She went the extra mile in answering my questions. There are a lot of online providers that provided the same services however outstanding customer service and impeccable knowledge is what separates the good from the best. Bulbs Direct is the best. I do intense research before making a purchase. If you are the same , save yourself a little time and buy here. You will be glad you did.

Positive buggzter
(5 reviews)
On Mar 27, 2013, buggzter Ypsilanti, MI wrote:

I ordered a number of items (36 bulbs/plants total, 10 different items) on March 9th from Amazon.com as one item they did have was showing as out of stock on their main page. It took only 10 days to get to me - although it's a tad early to put in the ground here, I'll be able to plant in about another week or so. All the plants look wonderful and very good size. I can hardly wait for them to come up! Great packaging too.

Very pleased right now - will update if there are problems with growth or customer service issues in the future, but I do plan on ordering from them again for sure!

Positive mpfund1
(1 review)
On Jan 20, 2013, mpfund1 Ukiah, CA wrote:

I ordered bulbs for a xmas gift, and ordered timely per their website. The bulbs did not arrive in time. I emailed the company stating that I was disappointed and they refunded the total purchase! I know things go wrong sometimes, but these folks did more than necessary to make it up.

I will definitely order from them again.

Positive bluntforcemama
(5 reviews)
On Oct 3, 2012, bluntforcemama Bothell, WA (Zone 8a) wrote:

This year is my second season ordering from Bulbs Direct. Their prices are wonderful, and I've never had any problems with their products. Sometimes the shipping can take a while (they ship from Denmark), but they're never too late that I can't plant the bulbs. This year, one of the packages got lost in the mail, and they promptly sent a replacement without charge.

Positive LD1234
(3 reviews)
On Jun 4, 2012, LD1234 Winsted, CT wrote:

We ordered a large quantity of bulbs (600 - too many varieties to name) and are very happy to report 50 have sprouted already. The bulbs looked to be in great condition and we look forward to the rest coming up as well; overall very pleased with their performance so far, especially for the price. We will order from them again.

Positive Old_Gardener
(38 reviews)
On Jun 1, 2012, Old_Gardener Calabasas, CA wrote:

Posted on March 12, 2012, updated June 1, 2012
Posted on March 5, 2012, updated March 12, 2012
I recently placed an order for (30) Gladioli nanus mix, (1) Crinum Powellii White, (3) Hymenocallis Sulphur Queen, (1) Sauromatum guttatum, (60) Tigridia pavonia mix, (60) Allium moly, (20) Sparaxis tricolor mix, (1) Crinum Powellii Pink, (20) Ranunculus asiaticus Mix, and (30) Gladiolus Rose Laguna. All of the bulbs received were as advertised (yes, smaller than what many walk-in nurseries offer but the sizes are clearly stated and the bulbs priced accordingly) and within the time frame given (2 weeks). When I received the shipping notice, I saw that the Sauromatum guttatum was on back-order. I emailed the company for a tentative ship date and received a response in less than 5 minutes. Happily to say, the bulb has already been sent - also within the time frame given. Although I was a bit nervous ordering out of country, I am very pleased with the order (and you can't beat the free shipping). Items are as advertised, reasonably priced, healthy, firm, and shipped/received rapidly. Their customer service is fantastic and I would order again in the future.


On March 12th, 2012, Old_Gardener added the following:

I received the Sauromatum guttatum today as promised. It came well packed and is a nice, healthy bulb. I will definitely order from Bulbsdirect.com again.
On June 1st, 2012, Old_Gardener added the following:

I placed another order - this time for a couple of Amaryllis, 20 Freesia, various Callas, and 3 additional Sulfur Queens (the ones I ordered before are stunning - extremely healthy and full of blooms). Nicola sent me an email (she is very polite and quite professional) notifying me that the Sulfur Queens were sold out and that she would refund my paypal account. I checked paypal and, sure enough, she had already refunded my account. I received my package today and everything looks good. I will definitely order again from BulbsDirect - a really nice company with healthy, viable bulbs coupled with great customer service.
Positive lcoc
(2 reviews)
On May 7, 2012, lcoc Westport, CT wrote:

Very happy with them. Got a fast email confirmation with shipping info for 7 business days. The bulbs arrived sooner than promised and in fine conditions. No complains and would use them again.

Positive diPomi
(4 reviews)
On Mar 23, 2012, diPomi VALLEY VILLAGE, CA wrote:

I recently placed my first order with this company, for c. 200 bulbs and 20 bareroot plants and planted it right away. All the plants are growing, and maybe a fourth of the bulbs have come up in the last week. The bulbs looked to be of average size but generally quite healthy. Out of the entire order, only one 'Erlicheer' daffodil bulb was mushy and had to be tossed rather than planted - I didn't register any complaint with them, but suspect they'd replace it if only I'd ask. I wonder if the begonia tubers will yet sprout - the only thing in my order that I'd question so far.

Positive jthuck
(2 reviews)
On Mar 15, 2012, jthuck Bremerton, WA wrote:

Excellent customer service! I had a few questions about my order status and got a reply within two hours.
I have not received my bulbs yet, but they are due to arrive in 7-9 days. I will update as soon as they arrive!

I ordered:
Voodoo Lily x3
Tigridia Pavonia x20
Lillium Cernuum (Turk's Cap Lily)x3
Canna Panache x1
Gladiolus Nymph x10
Calochortus Venustus (Mariposa Lily)x10

Positive Fracture
(11 reviews)
On Oct 9, 2011, Fracture Auburn, GA (Zone 7b) wrote:

This was my first time ordering plants by mail in about 4 years. But anyway I placed a small order with this company: 6 tiger lilies and 6 stargazer lilies. I probably would have ordered elsewhere, but BulbsDirect was one of the cheapest sites that I came across, so that was ultimately my deciding factor. 12 specialty lilies for under $20 is hard to beat.

The bulbs are fair sized for the price, about 2 inches in diameter. I even received an extra free small bulb piece as occasionally happens, so that was nice. All of the the bulbs show good signs of life (purple) and I have no doubt about them coming up fine next year. I will certainly consider ordering from this company in the future.

My order arrived about 2 1/2 weeks after it was placed. I never had any correspondence from them via e-mail. (My only order confirmation was that my credit card was billed.) And lastly, there was no planting information for the tiger lilies, neither on their website or on the packaging. But I suppose lilies are pretty much lilies and they just assume you'll know what to do with them!

Positive Petulia
(3 reviews)
On Apr 28, 2011, Petulia Flushing, NY wrote:

I ordered a large quantity of daffodils and tulips and was very pleased with how many of bloomed this spring and with the quality. I was skeptical because the prices were low, and the shipping, free, however, so far I am very happy with this company. I've ordered from a few of the top rated Dave's Garden companies, but I believe this is by far the best purchase I've made on line so far. When I ordered bulbs from other companies noted on Dave's Garden, such as Bluestone Perenials, the results were not as good. I've just planted a variety of summer blooming bulbs, so we will see whether I have as good luck as with the others. The bulbs are flown directly from Holland to your home, which is a fact I also liked.

Positive pchyeung
(2 reviews)
On Mar 25, 2011, pchyeung Anaheim, CA wrote:

I placed two orders within days of each other and they were shipped on the same day but the first order, the larger of the two, came several days later than the other one. I suspect that US Custom might have been an issue. I found green mold growing on the oriental lilies bulbs and the astrantia roots. I contacted bulbsdirect and Gerard Hoek sent out replacement even though apparently, the mold is ok. I'm very happy with my purchase. Some of my liatris are already sprouting!

Positive amf94597
(6 reviews)
On Feb 28, 2011, amf94597 Walnut Creek, CA wrote:

So far, have had a thoroughly positive experience with Bulbsdirect.com. I placed two orders for immediate delivery and both arrived in an extremely timely fashion (I had asked that they ship immediately, rather than waiting two weeks for their mid-February 2011 start-of-shipping, and that is indeed what they did). Customer service responds within 24 hours via email to questions. Items ordered were bulbs and bare root-- most of the bareroot is now potted up and sending up shoots. Prices are very low, shipping is free (perfect for ordering "just one more thing") and the bareroot was a decent size. I had two minor issues with one order-- they accidentally sent the wrong kind of Rudbeckia and one Echinacea was short. Customer service immediately fixed the issue (the replacements shipped three days later) and the "wrong" Rudbeckia was offered to me as a gift. I'm looking forward to seeing how these bulbs grow-- Bulbsdirect has some fun pre-planned bulb gardens that I'd like to try. Overall, I would strongly recommend for inexpensive bulbs and bareroot.

Positive themikeman
(7 reviews)
On Nov 15, 2010, themikeman Concord, NC (Zone 7a) wrote:

This is my first time ordering from this company and i am quite pleased..I found them when searching for Crocus bulbs which i had never ordered before, and found their website had the largest selection of crocus varieties, highest quality selections and cheapest prices and free shipping to the States!!! I was kind of nervous ordering from overseas but they accepted paypal so i didnt have to worry about them having my credit card#. i began to get nervous because i got a confirmation number immediately but no shipping date, but then 2 days later received a letter from Mr. Gerahard Hoek the warehouse manager that my crocus bulbs were pulled and shipped that morning..it only took me 4 days to recieve my bulbs from Amsterdamn, Holland to here in NC!! all healthy looking with shoots sticking out of the tops of the bulbs..only 16 dollars and 0 dollars shipping for 80 healthy rare 'firefly' crocus bulbs.Highly recommended!!!!!A++++++++++++

Positive Katie7b
(3 reviews)
On Oct 18, 2010, Katie7b Washington, DC wrote:

I recently ordered some viridiflora tulips from bulbsdirect.com that I had been unable to find anywhere else. I was hesitant to try a company that I had never used before, but the lure of those Formosa tulips was too strong. Not only did I receive my bulbs promptly — within 7 days of ordering — but the bulbs themselves were excellent, plump and firm, without a blemish, and were packed very nicely as well.

I'm very pleased with my ordering experience from bulbsdirect.com and will certainly buy from them in the future.

Positive quixotic_in_AK
(2 reviews)
On Oct 1, 2010, quixotic_in_AK Eagle River, AK wrote:

I honestly can't say enough good about this company. I've ordered from them multiple times, and despite severe abuse on my part, the bulbs flowered profusely. All the bulbs I received were large, plump and very clean. The shipping really is free and fast, even to Alaska. The customer service is very helpful and friendly. I plan on placing yet another order with them in the near future as the bulbs I can buy locally pale in comparison.

Positive bobbi_s
(16 reviews)
On May 29, 2010, bobbi_s Richland, WA (Zone 7a) wrote:

Posted on May 4, 2008, updated May 28, 2010
I have placed two orders with Bulbs Direct, and the shipping was very fast. I ordered some eremurus, hostas, alstroemeria, calachortus, crocosmia, and some dutch iris. I will be shopping again in the future due to price, and the speed of their delivery. The bulbs are clean, nice looking, and are fresh. Their website has a god assortment of bulbs and perennials for sale, and some good bargains also.


On May 29th, 2010, bobbi_s added the following:

I ordered some more spring bulbs which included more crocosmia, some japanese iris, and much more. I am extremally pleased in my orders, and they ship for free.
Positive el_jardin
(1 review)
On Feb 23, 2010, el_jardin Orlando, FM (Zone 9b) wrote:

My first visit to bulbsdirect.com is what led me to the Garden Watchdog website. Despite some negative reviews from consumers I did find it honorable for them to post the Garden Watchdog link on their website.

They offer a good selection of bulb collections, the prices are reasonable and the free shipping is a bonus. I received my order on time and everything was neatly packaged. The bulbs were clean and a sensible size but most importantly everything I purchased has sprouted. I will definitely order from them again.

Positive musaboru
(22 reviews)
On Dec 3, 2009, musaboru Ontario, CA wrote:

I recently ordered some Hippeastrums (amaryllis) and Narcisssus bulbs and another Hippeastrum bulb sometime later. Both orders arrived within two weeks, which I think is awesome.

The quality of the bulbs, I would say is about average. The bulbs usually aren't the biggest, or the greatest, but you aren't exactly paying premium prices either. To be honest, I don't think the Hippeastrums bulbs I received from them will likely bloom after being planted this fall, because only the leaves are sprouting and no signs of flower buds after more than two weeks (I will give an update later). Hippeastrums bulbs usually will show signs of flower buds soon after planting.

The packaging is not so great. They are just in brown paper bags inside a box. I feel they could at least use some wadded up newspaper to prevent such heavy bulbs like Hippeastrums from receiving damage when rolling around inside a box. Luckily, none of the bulbs I received were damaged in transit.

I will definitely order from them again since they provide such cheap bulbs, but just remember to order a particular variety when it is fresh (there is an availability date on each item's page). Beware if you expect top of the line bulbs.

Positive chubbi
(2 reviews)
On Oct 6, 2009, chubbi San Mateo, CA wrote:

I've had such pleasant experience with bulbsdirect.com that I would buy every year from them. I had bought some begonia tubers and some butterfly gladioli from them, both did really well. In fact, I told them that some of my begonia tubers were rot so they sent me another set of tubers, all of them did amazingly well. The customer service is kind and they actually listen and care for what we want. I would definitely give 5 stars to this company.

Positive missaniss
(6 reviews)
On Sep 3, 2009, missaniss Candler, NC wrote:

This was my first order with this company and so far I am very pleased. Bulbs Direct offers low prices and free shipping which is an excellent value. The bulbs look very healthy and I will definately shop with them again.

Positive KTINYSMOM
(1 review)
On Jul 21, 2009, KTINYSMOM Jamestown, NC (Zone 7a) wrote:

I ORDERED HOSTAS BULBS. THEY CAME QUICKLY, GREAT PRICE, NO SHIPPING OR HANDLING FEE AND ARE GROWING GREAT. WILL DEFINITELY ORDER FROM AGAIN.

Positive ajmcatee
(1 review)
On May 18, 2009, ajmcatee Gresham, OR wrote:

I just received my first order from them a 50 bulb garden collection. It came on time with NO SHIPPING FEE and all the bulbs look great! Unfortunately it was the wrong bulb collection - I ordered the White Moolight garden but received the Heavens Garden collection. I e-mailed them about the problem and they got back to me in ONE DAY! Plus I get to keep the Heavens Garden bulbs & will get my original order within the week. 100 bulbs for $7.99 and no shipping - a great deal. But what really makes me happy is their customer service - easy and efficient!

Positive FloweringBeauty
(1 review)
On Apr 9, 2009, FloweringBeauty Mattituck, NY wrote:

Great Site. Use this code for an even bigger discount!! GN1020059


On April 14th, 2009, FloweringBeauty added the following:

got order today 4/14 ordered on 4/6 bulbs look clean and healthy and everything was labeled neatly. plus 8 days with free shipping, that doesn't even happen with US orders sometimes.
Positive astcgirl
(10 reviews)
On Apr 6, 2009, astcgirl Brandon, FL (Zone 9b) wrote:

I ordered 200 Freesia's and they arrived in two weeks and were nice and healthy. I love that there was no shipping and it was cheap, $15 for 200 bulbs. So far very happy, I cannot comment at present if the bulbs turn out to be exactly what I ordered but will update after the season.

Positive secondchance_08
(2 reviews)
On Dec 2, 2008, secondchance_08 Dallas, TX wrote:

Last year around Oct. 07, I ordered different types of anemone flowers, almost 500 tubers. First of all, I did not receive them in 14 days and after failed attempts to track it (via e-mail and calling), I gave up and finally received it almost a month after I had ordered them. I planted them in November to have a flower border by Spring and out of the whole 500 tubers only about 10 flowers came out, although they were beautiful, I had expected to see my whole border filled with this beautiful flowers. I planted some more different bulbs in the summer and did not find any tubbers in the soil which meant they all rotted and that's why they failed to grow... This year I decided to give them a second chance, and ordered 5 x Ranunculus 'Persianbuttercup' x 80, which means 400 tuber roots... I did receive them in 14 days, which is a good start... I will plant them this month to have "beautiful flower border by Spring", well see what happens. I will post my results next year...


On March 30th, 2009, secondchance_08 changed the rating from neutral to positive and added the following:

On 12/3/08, I received an e-mail from customer service letting me know how sorry they were for my flower failure and guaranteed my whole order and told me I would receive it in March of '09 (for FREE). WOW, I could not believe it, this weekend I received a package from Bulbsdirect with all the tubbers inside nicely packaged. I am so happy to replant my tubbers and cannot wait for the results.
P.S. My Ranuncules are already flowering and they look so beautiful.
Positive icecreamtigers
(1 review)
On Sep 27, 2008, icecreamtigers wrote:

I had a good experience with bulbsdirect. I ordered 2 peony edulis superba and 100 anemones. And the parcel arrived in time with good packaging. There is no shipping cost and tax fees. The bulbs are clean and healthy looking I am very satisfied. Strongly recommend!

Positive sheilaquilcene
(2 reviews)
On Apr 11, 2008, sheilaquilcene Quilcene, WA wrote:

I ordered several types of bulbs from this company and received my entire order in about two weeks. All the bulbs look healthy and the numbers of each were correct. I especially like that the shipping is included in the price so you know what the final bill will be. They also print a little color picture of the bulbs in bloom, along with planting and care instructions directly on the packing slip.

Positive iris28
(19 reviews)
On Apr 10, 2008, iris28 (dana)Owensboro, KY (Zone 6a) wrote:

I had a good experience this company , the bulbs i got were healthy and all are growing , so i ordered some more . no shipping is a plus . good prices too.

Positive jhochges
(1 review)
On Mar 19, 2008, jhochges Somers, NY (Zone 6b) wrote:

I ordered 12 saponaria ocymoides and 6 anemone pulsatilla from bulbsdirect - cost $23.94, no tax and free shipping. The order arrived recently with the bare root plants in excellent condition. They had even included an extra plant of each variety. :-) I was delighted and plan to use the company again this fall.

Positive amethystsm
(2 reviews)
On Jan 24, 2008, amethystsm belleville, NJ (Zone 6a) wrote:

i was able to order bulbs after Thanksgiving which i had not found elsewhere from Bulbsdirect. i loved the free shipping, as i order smallish quantities, which can make shipping cost more than the bulbs!
i wanted Maureen tulips, and i couldn't find them anywhere. Bulbsdirect had them as part of 2 types of combination packs. i e-mailed and asked if i could get only Maureens, and received a reply the next day saying "No problem."
They also willingly cancelled another item i ordered when i changed my mind (it hadn't shipped yet).
The tulip bulbs were on the small side, but they looked quite healthy - and this was late November!

i am very satisfied with my experience with this company.

amy
*

Positive lemonwater
(8 reviews)
On Dec 12, 2007, lemonwater Mountain View, CA wrote:

From my experience so far, I'd definitely recommend bulbsdirect! The prices were very reasonable (especially for purchasing lily bulbs), and all the plants I received were packaged well, and were very healthy and clean (they even did fairly well in my hard clay soil). The site is easy to navigate, and the selection is decent as well, although they mostly sell bulbs. I received an email notification very shortly after I placed my order, which provided me my order information and number. A day or two later, I received another email stating that my order had been packaged and was on its way. They also provided the method of shipping, and the average delivery (which was 7 days).

I haven't had any problems, so there's been no need to contact customer service. The site also has 100% satisfaction guarantee, and FREE shipping!


On January 25th, 2008, lemonwater added the following:

When my last order had not arrived on the expected shipping date, I emailed Bulbs Direct and inquired about my order status. I received a prompt reply from Susan who politely informed me that the order had been sent out the original date they had said it would, and that the delay was likely due to the holiday rush (which I figured might be the case). She also let me know that if I had any problems or questions to feel free to email them again. There was no need, since my bulbs arrived shortly after and in great condition. I am very satisfied with both their customer service and product. I'll be ordering more lily bulbs from them shortly! :)


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