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I ordered some freesias, agapanthus and dahlias in April '09.
The order came as promised within 14 days and everything was planted right away. Only about half of the freesias sprouted, only 3 out of 9 dahlias and the agapanthus struggled the whole growing season to survive. I contacted the company and they quickly send me a replacement for the freesias and dahlias.
As of November none of the freesias have bloomed and all their bulbs have died. Of the dahlias not a single one has been what I had ordered. I got some nice blooms and some not so nice ones. I was very surprised how I did not get even one match out of 9 ordered dahlias. Needless to say I will not order from them again, what is the use of good prices when you don't get what you paid for.
On Oct 15, 2009, color_queen Lake Village, IN (Zone 5a) wrote:
In April I ordered a set of (6) Alstromeria Princess Lily. They arrived quickly but the tubers were tiny, about the thickness of a pencil and quite shrivelled looking. I planted them a couple to a pot but had no sign of life all summer. I contacted the company to ask for a replacement per their guarantee and they graciously replied that they would be sending replacements, I assumed at proper planting time. Then I was notified that my order had been shipped! To northwest IN where our winters get to -20 F. !! I contacted customer service to ask if the order could not be delayed till Spring and received a reply that the order was on its way and that these are hardy and can be shipped Spring or Fall. The package arrived today with a label "protect from frost" and instructions inside to lift tubers before freezing weather...... Obviously I am not very optimistic about the chances these new tubers have of surviving being stored all winter now until next Spring!
I ordered 6 Hippeastrum bulbs (2 each of 3 kinds) back in January. Of the 6, one was just complete mush with nothing left, and one was pretty badly gone. Of course they were two different types so I no longer had the bulb pairs that I wanted. The company did refund my money, but was unable to resend the bulbs I had waited for since they were no longer in stock. I've since planted the remaining good ones and they're just not performing as well as others I've purchased from other places. True, the cost was cheaper here, but I definitely got what I paid for. I think I'd rather pay more for better quality in the future.
I'd like to think this was an unusual experience, but the 5 canna bulbs sent to me a month ago were very small - really, suprisingly small considering how prolific cannas are - and worse, shrivelled and dried out. I am still trying to wake them up, but doubt at this point that they are viable.
I purchased 440 bulbs and 80 tubers. I gave bulbs direct a neutral rating only because of the problems contacing them via email or by phone. I contacted them by email to see when my order was going to ship as it was going on two weeks and I had not recieved a shipping date. The site states 14 day shipping. I recieved no response to my email. Two days later that I recieved a automated email from them stating "the order was delayed". But did not state how long. In the automated email it states it is a email that is created by the computer. I then contacted the customer service number listed on the site. The person on the phone was very nice and tried to be helpful. I explained the delayed message I recieved and was wondering how long it was delayed for? She stated that because I ordered online and not by phone she could not help me? I then explained that when I tried to contact them by email it was just never responded to and the only info I recieved from them was automated by the computer. She then stated she could email them for me to find out when they would be shipped. I recieved another automated response from them stating that the customer service agents email she had sent them had failed to be recieved more then to times, it recieved a failur notice? Two days later I recieved another automated response from them stating "my order had shipped". It had no tracking number or who it was shipped with. The bulbs arrived on 5-2-08. I ordered on 4-19-08, so they arrived exactly on the 14th day as stated on the site. The bulbs and tubers were very quality and nicely packaged. They are a good company to buy from, but if you need to contact them it is almost impossible.That is why I gave them a Neutral instead of Positive.
On April 23rd, 2009, bjohns changed the rating from neutral to negative and added the following:
Only 3 out of the 440 bulbs came up this year 2009. I will never order from them agian.
