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|On Aug 16, 2017, AnnaKo New Milford, CT wrote:
Dishonest to the core! I ordered 3 collections of their plants. As they arrived I was disappointed- the bulbs and roots were small and wilted, but I planted them anyway. Nothing (!) performed at all! I contacted the company for the refund, as they give money back guarantee, but in the SECOND letter they wanted me to take photos of the soil and plans. I bought something from them a couple of years ago and frankly I was not paying attention if anything grew back then. But now the markers next to two agapantus plants that never did anything have been a constant reminder. I was appalled at the audacity to request more work from me - as I planted the poor quality bulbs and cared for them all this time. They refused to honor my complaint. They were also trying to prolong the process, as I paid with pay-pal and paypal stands by their users for 180 days. I am reading now about people who actually took photos of their soil and whatever was left of the plants , and were still refused the refund on the basis of their soil being bad!!! Everything else is growing! This is a horrible company and I wish I read the reviews before I ordered anything at all!
|On Jul 22, 2017, AnnesFlowers Toccoa, GA wrote:
I had a very difficult time with customer service with this company. Their website says, " MONEY BACK GUARANTEE
|On Jun 29, 2017, GardnerGreg Norwalk, CT wrote:
Posted on May 31, 2017, updated June 29, 2017
On June 29th, 2017, GardnerGreg added the following:
Update: Customer service was not as friendly as I had hopped. After multiple phone calls, emails and even pictures I was told I had to plant my dead roots and wait a month (note by this time the planting season is over so they can't ship you a replacement until they open the catalog back up). To no ones surprise, none of the Astrantia grew and I only got 2 out of the 9 Geraniums. Fortunately, this time I got a very reasonable customer service rep and I will be getting a refund.
|On Jun 1, 2017, Janna Mahwah, NJ (Zone 6a) wrote:
I placed my first (and last) order with this UK company. Plants arrived relatively fast, most were barefoot, packed in plastic bags with peat moss, and some completely barefoot with no protection. The plant quality was mediocre, to say the least, with most being very very small and half-dried out. Three of the plants were dead on arrival. The customer service of that company puts you through a ringer to prove that the plants are dead! I had to send them photos and multiple emails, and even then they recommend that I should just plant the dead stuff and wait! It's a crappy company that doesn't stand for it's crappy products. Do yourself a favor and don't buy from them! Waste of time and money.
|On May 3, 2017, saeleemm1 Kent, WA wrote:
I've received all 7 boxes of my order in a very speedy shipment. I was very excited in getting the dahlias but the excitement becomes disappointment as soon I open the boxes and find dried, shriveled dahlia tubers. I'm so sad for spending almost $500 to get such poor tubers. I wish I could post the photos here for all of you to see.
|On Sep 5, 2016, LIY Indian Trail, NC wrote:
Instead of huge order, I received a piece of packing paper with my address! I would not recommend to by abroad as the US has lots of restrictions to the import of plants
|On Mar 2, 2016, Kbroschart1 Darlington,
United States wrote:
I made an order a month ago and never recived it. When i emailed the people they kept saysing wait paciently and i did but the order never came. A month later the they tell me i gave them a diffrrent address and i webt online to check and i admit i gave the wrong address. They said it was up to me to let them know but how was I supposed to know when none of the emails i recived had the address i sent it to? If i had seen the address in the email i would have contacted them right away. Upon saying this the lady i spoke to over the phone was very rude. She did not care about me as a custumer. I asked her what they were going to to. I did not want my money back i wanted the bulbs sent to my mother. They said that i have to wait 8 months for them to get their order sent back to them so they can resend it. If it was alive! That they were going to lose money too. I orderd a huge number of bulbs from them. When i asked to speak to the supervisor she said to call back later that i cant speak to them. How am I supposed to know when to call? I said i want to hear back right away and she said she cant do that. I am thuroughly disappointed by this company and suggest that everyone who wants to order from this company to please go somewhere else becouse they dont care about the custumer at all. I have never delt with such horrible custumer service.
|On Mar 10, 2015, peargardener wrote:
I recently called Bulb's Direct because I have not received my order. I spoke with Nicky and she was extremely rude. She spoke in a very nasty tone. After speaking with her I have no idea how my issue will be handled. She said in order to get my money back I had to refuse the shipment when it came. I explained the the problem was the shipment never came. She said to call back at the end of the week and she would "decide" if she was going to refund my money.
|On Sep 2, 2013, soundsoftexas Choctaw, OK wrote:
the minute i logged on to their site, i was hit by a serious virus which completely knocked out my machine - within 12 hours, my bank account was hit for over $1100 and the vendor, of course, was from somewhere in Europe - strange I'd say. I'll never log on to their website again.
|On Jul 8, 2013, CyndeeT Maple Hill, NY (Zone 6b) wrote:
on May 8th 2013 I placed $230.+ order with bulbsdirect.com=
On Jul 8, 2013, Bulbs Direct (bulbsdirect.com) responded with:
"On Sep 4, 2013 12:15 PM, Bulbs Direct (bulbsdirect.com) responded with:
|On Jun 21, 2013, jtallman Modesto, CA wrote:
I ordered $100 worth of ranunculus, bearded iris, and nanus gladiolus from this company because they had the best prices. You get what you pay for...the bulbs arrived and were all very small, and some of the gladiolus had rot holes. The iris rhizomes looked very, very dried out - not like other rhizomes I have planted. What's more, the planting directions given on the package were inappropriate for my zone (Zone 9A) and so the iris all rotted in the ground - not a single one sprouted. The iris were sold as being appropriate for Zone 9, but little did I know that they must be planted at the soil surface and not 4" deep as recommended on the package. The ranunculus sprouted and were weak at best, still waiting for the glads to bloom. Only bright side is that the company finally refunded me for the iris after sending 3 emails. They said they had responded twice before, but I never received their emails (from the sounds of other reviewers, this doesn't seem like an isolated occurrence). I won't order from them again as I would rather pay extra money for top-size bulbs and more informed growing information.
On Jun 21, 2013, Bulbs Direct (bulbsdirect.com) responded with:
"On Sep 4, 2013 9:08 AM, Bulbs Direct (bulbsdirect.com) responded with:
|On Jun 21, 2013, troutbend Drake, CO wrote:
Ordered last year, one bare root plant and iris rhizomes. The plant was dead, dry, and brittle. I planted it indoors anyway, to get it started, and it never did anything but sit there nailed to the perch and pining for the fjords. Honestly, it just looked like floor sweepings. Their customer service was extremely snotty about it, said their "expert inspector would never make a mistake or send shoddy merchandise" and I had to send them a picture of that dead little bit of trash to get a refund.
On Jun 21, 2013, Bulbs Direct (bulbsdirect.com) responded with:
"On Sep 3, 2013 11:18 AM, Bulbs Direct (bulbsdirect.com) responded with:
|On Apr 28, 2012, topper25 Lansing, MI wrote:
Four years ago I ordered the English Cottage Inn irises, 2 of them and I got one free. All white. They bloomed this year. One is brown, one is yellow and one is dutch iris blue. I planted them among black Irises I already had, looking for a color scheme.It took them a while to get big enough and it sucks not one is white. They evidently just mailed me whatever color and type they had laying around. Very disappointed and I nor my family and friends will ever order from there. Sorry, but it's the truth.
On Apr 28, 2012, Bulbs Direct (bulbsdirect.com) responded with:
"On May 7, 2012 7:43 AM, Bulbs Direct (bulbsdirect.com) responded with:
First of all we can imagine the disappointment after waiting for a number of years (besides the color, they should have flowered earlier anyway).
|On Apr 10, 2012, janiceRs Dalzell, SC wrote:
I ordered the cana panache they arrived well packaged but what I receivied in the package was very disapointing. 3 bulbs that was very, very tiny so small that I could hardly tell the bulbs from the durt. The price I paid was not cheap. I sent an email about this to customer service justt like the other customer stated in their review. Customer service never responed to my email. I will not order from them again.
On Apr 10, 2012, Bulbs Direct (bulbsdirect.com) responded with:
"On May 7, 2012 7:22 AM, Bulbs Direct (bulbsdirect.com) responded with:
We did have one batch of cannas that were smaller then usual.
|On Mar 27, 2012, HappyGardnerNYC New York, NY wrote:
I am writing this review after having tried to resolve my situation with BulbsDirect.com's "Customer Service" department, which apparently consists of an untrained, young adult without the slightest clue of what customer service means.
On Mar 27, 2012, Bulbs Direct (bulbsdirect.com) responded with:
"On Mar 28, 2012 5:35 AM, Bulbs Direct (bulbsdirect.com) responded with:
We try hard to do everything right, but yes, sometimes, we fail.
|On May 9, 2011, yarn56401 Pierz, MN wrote:
I ordered 20 tuberous begonias and only 7 came up.They are getting soft and rotting.They won't answer me when I email.The begonias from Jungs and Michigan bulb are doing fine.
|On Oct 17, 2009, akrychl Alachua, FL wrote:
I ordered some freesias, agapanthus and dahlias in April '09.
|On Oct 15, 2009, color_queen Lake Village, IN (Zone 5a) wrote:
In April I ordered a set of (6) Alstromeria Princess Lily. They arrived quickly but the tubers were tiny, about the thickness of a pencil and quite shrivelled looking. I planted them a couple to a pot but had no sign of life all summer. I contacted the company to ask for a replacement per their guarantee and they graciously replied that they would be sending replacements, I assumed at proper planting time. Then I was notified that my order had been shipped! To northwest IN where our winters get to -20 F. !! I contacted customer service to ask if the order could not be delayed till Spring and received a reply that the order was on its way and that these are hardy and can be shipped Spring or Fall. The package arrived today with a label "protect from frost" and instructions inside to lift tubers before freezing weather...... Obviously I am not very optimistic about the chances these new tubers have of surviving being stored all winter now until next Spring!
|On Apr 10, 2009, E36yellowM3 Raleigh, NC wrote:
I ordered 6 Hippeastrum bulbs (2 each of 3 kinds) back in January. Of the 6, one was just complete mush with nothing left, and one was pretty badly gone. Of course they were two different types so I no longer had the bulb pairs that I wanted. The company did refund my money, but was unable to resend the bulbs I had waited for since they were no longer in stock. I've since planted the remaining good ones and they're just not performing as well as others I've purchased from other places. True, the cost was cheaper here, but I definitely got what I paid for. I think I'd rather pay more for better quality in the future.
|On Jun 3, 2008, narrowminded Munith, MI wrote:
I'd like to think this was an unusual experience, but the 5 canna bulbs sent to me a month ago were very small - really, suprisingly small considering how prolific cannas are - and worse, shrivelled and dried out. I am still trying to wake them up, but doubt at this point that they are viable.
|On May 3, 2008, bjohns West Jordan, UT wrote:
I purchased 440 bulbs and 80 tubers. I gave bulbs direct a neutral rating only because of the problems contacing them via email or by phone. I contacted them by email to see when my order was going to ship as it was going on two weeks and I had not recieved a shipping date. The site states 14 day shipping. I recieved no response to my email. Two days later that I recieved a automated email from them stating "the order was delayed". But did not state how long. In the automated email it states it is a email that is created by the computer. I then contacted the customer service number listed on the site. The person on the phone was very nice and tried to be helpful. I explained the delayed message I recieved and was wondering how long it was delayed for? She stated that because I ordered online and not by phone she could not help me? I then explained that when I tried to contact them by email it was just never responded to and the only info I recieved from them was automated by the computer. She then stated she could email them for me to find out when they would be shipped. I recieved another automated response from them stating that the customer service agents email she had sent them had failed to be recieved more then to times, it recieved a failur notice? Two days later I recieved another automated response from them stating "my order had shipped". It had no tracking number or who it was shipped with. The bulbs arrived on 5-2-08. I ordered on 4-19-08, so they arrived exactly on the 14th day as stated on the site. The bulbs and tubers were very quality and nicely packaged. They are a good company to buy from, but if you need to contact them it is almost impossible.That is why I gave them a Neutral instead of Positive.
On April 23rd, 2009, bjohns changed the rating from neutral to negative and added the following:
Only 3 out of the 440 bulbs came up this year 2009. I will never order from them agian.