On Mar 24, 2009, SerenaBeth Valles Mines, MO wrote:
This was my second year ordering from Meyer Hatchery. In 2008 I ordered about 25 chicks. I had quite a few dead on arrival and I went through the process of getting replacements sent out. The process was over all time consuming and by the end of last year ALL the chicks I had ordered had died, including the replacements. We had during that time also purchased a number of chicks by a variety of means and from a number of different locations. I try never to judge based on one experience, BUT.... forgetting that all of last years stock died, I was once again lured in by the catalog that was sent to me and the prices listed for the different breeds. I made an order of 33 chicks the second week of February. The first available ship date was expected to be on March 16th. I also noticed that my Visa was charged that very same day and not on the 16th of March as I had been told on the phone.
I was waiting at the post office the morning of the 18th and was very surprised that my chicks were not there. I called and was told that they had in fact shipped a day late. Well that was Okay as long as they were not in transit. It would have been nice to get a phone call or an email but I guess they assume that we would just wait for the postmaster to call to know our chicks are ready for pick up.
On Thursday morning I went to the post office to claim my chicks that I had been waiting a month for. When I arrived home I discovered 6 dead chicks in the box. They had sent ONE extra.
I also discovered that the chicks were all different ages. We hatched over 200 eggs last year that we purchased off eggbid.com and I would have to say that I know at least enough to know that we were talking about a week difference or more in the ages. The first day was rough and we lost 5 more through out the day. The next day I was gathering my documents to call Meyer when my husband brought in 2 more dead chicks and asked that I wait a little longer to see what our total number of dead was at the 48 hours. Since the 48 hours landed on a Saturday I expected to call on Monday after calling and receiving a machine.
By Monday morning we had a total of 17 dead chicks!
I called customer service and was told that I would get no refund, credit or anything since they only allow a 48 hour window to claim.
I actually understand that but I could not get through to anyone on SATURDAY to make my claim. I decided not to fight it. Of our remaining chicks we have three that have pasty butts and two we are watching closely. I will not be ordering from Meyer again and in fact I did call again to ask to be taken off the mailing list.
Instead I have found a really good hatchery with even better prices and a great reputation- Cackle Hatchery. I will be ordering all my "replacement" chicks from them.
Iím very pleased with my experience with Meyer Hatchery. I only wanted a few female chicks, not 25, so I tried Meyerís small order program. I ordered 2 Barred Rocks, 1 Rhode Island Red, and 1 Black Star. There was a minor issue at first. I requested a 2 Sep 08 delivery date, but when the chicks didnít show up by 4 Sep I called to find out where the chicks were. The Customer Service person was very nice and apologized. She said they didnít know what happened, but the chicks didnít ship. She reentered the order to be delivered on 9 Sep. Sure enough the chicks showed up on the 9th. I was impressed with the packaging. The box was very sturdy and lined with soft material with a little heat pack. All 4 chicks are very healthy and full of energy. I would buy from them again because they have this option for people that can only accommodate a small number of chickens.
I have ordered for many years from Murray McMurray and been very pleased with their birds and their service. This year I decided to place a second poultry order and McM was sold out so I decide to try Meyer. I live in Canada and require health papers. I also have to pick up in the US, which requires a 4 am wake up , a long drive, a ferry ride to Pt. Angeles, WA and then another ferry back and another drive home: all told about 15-18 hours. So it's a coordinated event to get birds. On the last day the Meyer order was supposed to arrive [they give you a 3 day window] (and the last day I had arranged to have someone work my shift for me at my job if necessary), someone called me from Meyer to say they had pushed my order to the next week because they didn't have all the birds I wanted. I had of course already paid for the birds and the health papers. But Meyer had forgotten to actually get the health papers so if the birds HAD been shipped, I wouldn't have been able to bring them into Canada. We went back and forth trying to find dates when I could get both the health papers and the birds I ordered and finally found one a month or so later. When the birds arrived they seemed quite lively except for a couple croakers in the box. There were another 3 dead by the time we were on the ferry. And another 6 or so by the time I got home. I have never had that many lost with McM. And I lost a fair amount more. I also had guinea fowl and they kept dying. And dying . And dying. Of the 72 guineas I ordered I have ended up with 42. I finally got someone at Meyer who admitted that they had a lot of trouble with the guineas this year- but , like the person above noted, they only guarantee for 48 hours and since I kept losing them for two weeks, I only got credit for a few of them. Of the other birds, some others have just died at 6-8 weeks for no apparent reason. Some of these I had already sold to other experienced chicken people and some were mine.
There also was another episode where they charged a friend's birds on my credit card on her say so, without ever checking with me. She paid me, but I don't think they should be charging on my credit card without my okay.
My comment is neutral because I will probably try Meyer once more next year. I know McM is very expensive, but for me , their service and birds have been great. With Meyer, I have lost a lot and the entire ordering was a mess.
I am a very satisfied customer. I ordered 100 Buff Orpington pullets and 12 Buff Orpington males. Meyer Hatchery delivered on the date as promised. ALL of my chicks arrived alive and healthy. They began to eat and drink as soon as I put them in the brooder. 5 hours later they were running around flapping their wings. They are 9 days old now and I still haven't lost a one of them. They are healthy, lively and very friendly little birds. BTW - I recieved 3 extra males and 4 extra females with my order.
I ordered from McMurray last year and ended up with chicks that I know are cross bred. After phone calls and e-mails and pictures sent. Still no response from them. I will NEVER order from McMurray again. I was not even asking them for a refund or anything. I just wanted to know what my chickens were a cross of or for them to say " hey, we are sorry our breeding stock stinks." Still no response. Not to mention how over priced the chicks they sell are. 100 buff orpington pullets from McMurray were $100 MORE than what I paid at Meyer.
So, I have found a new hatchery with Meyer Hatchery. I WILL order from them next time. VERY VERY Pleased with Meyer and they were very friendly and the chicks are wonderful. :)
On Jul 7, 2008, greenhouse_gal Southern NJ United States (Zone 7a) wrote:
We had always gotten our poultry from Murray McMurray in the past and been very satisfied, but this time we wanted only a few Toulouse geese rather than the minimum order of 10 that MMcM requires. Meyer had gotten good reviews as well as offering poultry in limited quantities. So we ordered eight Toulouse geese from them.
They arrived in the beginning of June and looked fine. However, a couple of weeks later one of them became sick and died, and then a second one. When the third began to fail we brought it in and after doing some research decided it was coccidiosis and fed it with chick starter, which contains the antibiotic Amprolium. It slowly recovered and is now back with the flock, but meanwhile another became weak. We treated that as well, and added Terramycin to the water for the others, and that one is also on the road to recovery. However, we have raised poultry for many years, have a flock of 50 or so healthy chickens, four healthy adult geese, and about fifteen geese that we put in the freezer last fall, all without the need for medication or other intervention.
When I called Meyer this morning the customer service woman was very polite but told us that they don't assume responsibility for losses beyond 48 hours. I can understand that, but in view of our long history with poultry I have to assume that the loss of goslings had to have something to do with the quality of their stock. Needless to say I won't order from them again.
I ordered 2 different breeds of chicks (26 total) on 3/25. I was told my Visa would be charged on the day of shipment, about a month later. On 4,14, the day they were to ship, I was informed that 1 of the breeds was going to be short 6 females (of the11 ordered). Customer service stated that they would have that particular breed available the next week. She then said if I wanted the 6 missing females shipped the next week, I would have to pay an additional 32.50 in shipping charges. I told her no way, and to just credit my Visa for the missing chicks and send the others. Approximately 30 minutes later after having time to apply a logical solution to the problem, I called Meyer Customer service to ask them to just hold my order until they could fill it correctly, even if it would take another month. You guessed it, no humans were available, had to leave a message. After waiting 2 hours, I called again. This time I pushed all the necessary buttons to get to a human. I explained the situation to Customer Service. She said that there should be no additional charges for shipping the extra chicks, since they were not able to fill my order. After checking on the order, she said holding my order until they were "all" available was not an option since my shorted order had already shipped. She then transfered me to another department, so that I could ask them to please send me the additional 6 female chick order, and recharge my Visa for the 6 females. You guessed it, had to leave another voice mail. After waiting another 2 hours, I called Meyer Customer Service again and explained the complete saga to yet another Customer Service person. She in turn placed me on hold while she consulted a manager. When she returned, she began by appoligizing for the information the manager had ask her to relay. According to her, the Manager said they would not ship the missing females without me paying additional shipping, as no chicks leave without shipping charges. If however I would place the order for the missing chicks, and pay the additional shipping, Meyer would give me free shipping on my next order. I explained to Customer Service that after having this experience, there would be no next order.
When the chicks arrived on 4/16, 2 of the shipped "shorted chicks" were dead, leaving me only 5 of the original 13 that I ordered. Upon opening the packing slip I discovered that my Visa had been charged on 3/25 for the full amount of the original order!! Still not wanting to believe the above saga incurred with ordering a few chicks, I went online and checked with Visa. You guessed it, to add insult to injury, no credit was issued for the shorted chicks, and my Visa was charged on the same day I placed the order, 3/25.
As you might assume, I am extremely disappointed with Meyer Hatchery, after I called several times, trying to resolve the problem. I can only conclude that their main concern is billing Visa's and not Customer Service. I can be contacted by email at .
On Apr 3, 2008, saanansandy Sue, RI (Zone 6a) wrote:
I ordered 15 Buff Orpington(females), 4 Buff Orpington(Males) and 6 straight run silkies on March 17, 2008. I called the next day to add to the order but they process your order the day you place it(process your payment that day) so I couldn't add to this order. I received my chicks on the date they stated they would arrive(April 2) and all but one silkie was very lively. Unfortunately it passed. I called the hatchery and was told they packed an extra chick so we are even. My problem is there is a price difference between buff orp males/females and silkies; also when you order 19 of one type of chick and 6 of another, it makes a big difference when you lose one of the 6.
I give pos marks on friendliness of the customer service, ship as promised and for the most part healthy lively chicks.
I would like to see customers have the ability to change an order(add to it) before the chicks are shipped. And if a small order of one type of chick is placed and one of the chicks looks much smaller than the rest perhaps add another of that breed.
On Feb 22, 2008, Catscan Lodi United States wrote:
I ordered the "special small order" of 6 chicks with a heating pad, because I really couldn't afford to have all the extra roosters most hatcheries want to put in to keep a small order warm. Then I started worrying because they were due to travel across the country during very cold weather--To my relief they all arrived healthy and happy. The packaging was very effective at keeping them safe and warm. Customer service was excellent--even when the post office temporarily lost the chicks (they were left sitting on the back dock) and I was panicking--the customer service at Meyer stayed very calm, concerned and reassuring. They did put in an extra chick, in case of loss, and it is one of the same breeds I'd ordered, so I am very happy. I will definitely order from them again.
On Dec 5, 2007, Badseed Lynchburg, OH (Zone 6a) wrote:
I had a very nice experience with this company. We are really enjoying our first time raising chickens and learning as we go. We have so many eggs that we have to sell them!
Despite our large order, they added a few extra chicks which pretty well guaranteed our success. We only lost one chick the first day so we came out ahead. Any other loss was our fault.
My only complaint is that the availability for certain breed pullets ran down quickly so we ordered mixes. We also ordered 6 straight run and only got 2 cockrels. We wanted the hens for eggs so 2 males in 50 something birds was perfect!
We received a large variety of hens and are very happy with them! Shipping was super fast and the birds arrived here on a Monday morning. We'll be ordering again!