On April 29th, 2005 I ordered enough materials to put a drip system in my garden plot from their website. The box of goodies arrived on May 4th. Personally, I think thats pretty good time from order to receipt of merchandise. I did have a problem though, as I was shipped an item I didn't order, and didn't get an item I did order. I called the Company's toll free number. The gal that received the call was very friendly and was able to pull up my order quickly. When she had the information she put me on hold to contact the warehouse regarding it. Less than a minute later she was back, and told me that the items I needed would be shipped out today at no additional cost, and that I was to KEEP the items that had been shipped in error. I suggested I could send them back but she said her supervisor said no. :)
I will be buying from this company again, and I will be recommending them to all that I chat with about yard and garden watering needs.
On May 6th, 2005, SO1 added the following:
Update --- on May 6th, the package with the items I needed arrived. I sure like the way this company does business.
DripWorks has been exceptionally patient and helpful in getting my herb garden drip design working seven years ago. We faxed plans back and forth and they helped suggest ways that I could save money but have a better design than I'd originally intended.
Also, I did find that the local Home Depot carried some similar items - some of which *seemed* identical, but after a year or so in the field it became quite apparent that the quality of the materials obtained from DripWorks was superior. For example, most all of the misters from Home Depot failed within a year of use. Not all plastic items are created equal.
I definitely agree that DripWorks has some great stuff, and they did get my order to me very quickly. My only issue is with their prices. I found a lot of the same stuff at Home Depot or Lee Valley for the same price or much cheaper. Home Depot had the standard tubing for the same price as Lee Valley. If I had bought it there, I could have saved quite a bit on the shipping. Lee Valley offers many of the same drips at a discount if you order in quantity. The biggest difference, though, was with some of the accessories. The punches cost at least twice or three times what they did in HD or LV. If you are just planning a simple system, and don't need to take advntage of DripWorks expertise, I suggest you do some shopping around first.
On Apr 13, 2004, ivory Mooresville, NC (Zone 7a) wrote:
I have ordered many, many times from Dripworks. When I placed my first order, I had no irrigation experience. They designed a system for me for no additional charge and held my hand throughout the entire process. The second year, they helped me expand on my original system. Now I've moved to a new area and am establishing a brand new garden. Dripworks will be my first call. (I have no affiliation whatsoever with this company - just a grateful customer.)
On Nov 11, 2003, SteveA Cheshire, CT (Zone 6a) wrote:
I ordered from Drip Works and was extremely pleased with the outcome. Their catalog explained everything I needed to know, their prices were inexpensive, and their customer service was happy to answer my many questions -- even if I wasn't ordering anything.