On May 10, 2011, ginalove294 Youngstown, OH wrote:
I'm very disappointed with Great Garden Plants customer service, which is sad, because I have had great luck with their plants over the last several years. They tried to charge my cc twice two separate times, and never released my order. The Customer Service rep I spoke with was unapologetic, rude, and insisted that my CC was declined, even though my CC company confirmed in writing that on both occasions the error was made on the vendor side. They've lost my business for good.
A couple of weeks ago I discovered the Great Garden Plants web page while searching for hellebores and ordered eight (8) plants. I requested an April 11, ship date and the order shipped as scheduled. Upon receipt of the order I was amazed at the quality of the plants - all were healthy and the sizes were as advertised. The plants were clearly labeled as to type & color. It was apparent they were careful to package the plants to stabilize them during shipping. I had the opportunity to contact the company after placing the order to add an item. I left a message and they returned my call within a couple of hours which I found acceptable. I will not hesitate to order from Green garden Plants again.
On Apr 4, 2011, sseiber6 West End, NC (Zone 7b) wrote:
I ordered plants last year, and due to our hard Winter, two did not survive. I was in doubt about another one. I called them yesterday, which was a Sunday, left a message and also sent an email. Within a hour or so, they called me back, and I explained the problem. They said they would replace the two that had died, and if the other one did not survive, they would replace it also. They were VERY nice and courteous, more so than a lot of other ones I have had a die off, and had to call about. Prompt with the call back, which I appreciated, being as it was a Sunday. The plants that I ordered last year, were very nice and healthy. The day lily that was free, did come in a plastic bag, but was very nice. Big and healthy!
09/06/2010 I just ordered from this company for the first time. My order #37108. Upon receiving the plants I opened the box right away and was shocked. The size of the pots were tiny and 10 out of 11 plants were looking sick with yellow and torn off leaves.The free offered white lily was not even placed in a pot -open roots were placed in a plastic bag. I felt tricked. For the money I paid I could go to the closest nursery and buy large and healthy plants. I called the company to hear:"We are sorry". The company probably bases their business on one time customers.
I have ordered several times from the Great Garden plants company. All 5 of the Thuja Green Giant plants were big and healthy. I was able to divide some of the Green Giant plants and made total of 10 plants from the initial 5 due to the size of the plants received. I also ordered 7 double knock out roses and 3 Asters. The knock out roses were a bit small, but the price was excellent for the size of the plants. All plants took off quickly, within one month, they were all heavy blooming and getting quite large. I was able to divide all the asters from the initial 3 plants to become 9 plants due to the size of the plants.
I have experiences with many online/mail order nurseries. The Great garden plants company is one of the best. Although, some of the prices you see online seem to be high without viewing the actual plants, however, with the quality and the size of the plants you will receive, the price is in fact really reasonable.
Posted on May 11, 2010, updated May 27, 2010
I have not received my order yet (just placed it yesterday) but have already had a good experience with this company. I could not find any shipping information on my order, so sent them an email. I got a response back within minutes! I will update my review as soon as I receive my plants. So far, so good!
On May 27th, 2010, marieinMass added the following:
I am sold. I received my order of three different varieties of Echinacea. Two were absolutely perfect and one looked really sad - missing leaves, and most of the ones that it did have were yellow. I decided to try planting it anyway since the root system looked healthy, and I figured I would contact them if it didn't do well. Well, within 2-3 days it perked right up and now a week later has grown some new leaves, and even has a couple of buds. And, they do come in soil and in pots, and are very well packaged. PLUS, they sent a free daylily - one of the healthiest I have ever received through the mail. Again, within days of planting it, it has grown a good 3 inches. I will be buying from them again, without hesitation.
On May 8, 2010, cbarrett64 Meridian, ID (Zone 6b) wrote:
Posted on April 15, 2010, updated May 8, 2010
I ordered a japanese maple, a butterfly bush, and several coneflowers. All were packed exceedingly well, and arrived healthy. The order came with a free Joan Senior daylily. I was quite surprised at how large the roots were, but was a little disappointed with the size of the japanese maple. It was quite small for the price. All in all, I was pleased with the quality of the plants,and will purchase from them again.
On May 8th, 2010, cbarrett64 added the following:
I placed another order with GGP, and received the order this week. The plants are even bigger than the first order, and in really good condition. The only complaint I have with this company is there billing practices, as the web site says they do not charge your order until it is shipped, which is not exactly correct. Twice the charge showed up before shipping, and when inquired, they indicated the bank sometimes places a hold on the money, but it does not actually post until the order is shipped. I did find this to be true, frustrating none the less. Unlike some other customers, I have received responses to all my email inquiries. One of the original coneflowers did not make it, and they are shipping another one to me at no charge. I am till impressed with the size and quality of their plants.
I received my first order from Great Garden Plants today, and am thrilled with the results. The Hosta Sagaes and Helleborus are all very large and healthy...the largest I've ever seen for a comparable price from any mail order nursery. I was also impressed with their eco-friendly method of packing that ensures the plants arrive with no damage to leaves and stems but minimizes packing materials and waste. And no styrofoam peants! And the free day lily was a nice touch :) I will definitely order from them again.
On May 4, 2010, lilacsrgr8 Campbellsport, WI wrote:
Received one of my two orders from this company, and I am very pleased. The 6 Green Giant Thujas I ordered were beautiful, healthy plants, the largest I have ever received through the mail.
The Viburnum Burkwoodi Mohawk (Korean Spice Bush) was shipped in a separate box and unfortunately the shipping sticks were forgotten. The bush was a nice size and also very healthy looking, but due to lack of protection, most of the branches were broken. I called customer service and a replacement is on the way.
I would recommend this company, and am looking forward to seeing my second order, which will be mostly flowering plants. Dealing with this company's Customer Service was a pleasant experience. They couldn't have been any more helpful and understanding.
I had ordered Hellebores in January for Spring delivery. I had been told of the ship date and to my dismay got called out of town the Friday before the Monday ship date. I was able to reach them and Great Garden Plants postponed shipping my potted plants one week per my request. The plants arrived in great shape and are doing nicely. My most recent order of Caryopteris and Echinicea has once again arrived with healthy and big plants. Don't hesitate to order from this company.
Posted on April 28, 2010, updated April 28, 2010
Posted on April 25, 2010, updated April 28, 2010
Posted on April 19, 2010, updated April 25, 2010
Posted on April 13, 2009, updated April 19, 2010
I placed an online order on 02/23/09 and printed invoice stated May 10, 2009 as ship date. Afew weeks later I called to change the credit card used and was told that my order would not ship until the fall. I indicated that the order was placed to arrive for spring planting and that the ship date given was 5/10/09. I was not given a backorder notice as the invoice indicates. I emailed them about the inconsistent information and was told my order would not be ready until "some time in June" I emailed again in response and told them I expected them to arrive in time for "spring planting" as agreed this time being told it would be the end of June. Well, I decided to call "Mary" one of the original owners who told me my plants would not be ready until sometime in June. I sent another letter as it surely seems they do not have a good grip on their shipping. I got a return call from them wanting to set up my order for "fall delivery". I told them my order was placed for spring delivery and I would will wait until the end of June to receive my order however, I have good reason to believe they will not arrive by then. I will cancel the order at that time. I also found the plants in stock elsewhere. If you have a specific time you need your order you may just want to check around.
On May 2nd, 2009, dansb changed the rating from neutral to negative and added the following:
Received an email today, 5-2-09 stating my order was canceled and I would be placed on a "want list". What I want is what I have been waiting for since Feb 23! I really do not believe they have a good sense of inventory-shipping. I have received several different excuses and ship times only to be canceled in the end. If you plan a garden and need to purchase, you may want to avoid this company unless you can wait for the unexpected to occur. All I got was a run around!On April 19th, 2010, dansb changed the rating from negative to neutral and added the following:
I thought I would give them another chance and ordered some hostas for spring planting this year. I emailed to find out the shipping status and was informed that it would be a couple weeks away yet. I asked if they could possibly ship sooner and was told they could not. It was then that I took them up on their more than happy to cancel my order. I found another vendor that was cheaper and willing to ship.On April 25th, 2010, dansb changed the rating from neutral to negative and added the following:
Received an email shipping notice today even thought they said they cancelled my order. Its clear they do not have a good idea on what goes on there. I do not want their plants so I guess I will refuse the shipment but I'm sure I am in for more hassles. They cancelled the order so they will have to take the responsibility to resolve this newest issue. If you order please be prepared for the unexpected!On April 27th, 2010, dansb changed the rating from negative to neutral and added the following:
I received the order today as it was left at my door while I was away. Mary emailed me this morning and told me to keep the order and I would not be charged. They took quite a hit on this but then again they did not do what they said they would. Very sad way to end doing business with them but there were just too many issues. On April 28th, 2010, dansb changed the rating from neutral to positive and added the following:
Well, I am going to have to eat crow on this one. I got a chance to open the order today and I found very healthy, good size, (even one blooming), well package hostas. I could not let them absorb the cost. Yes, they still have some stocking-shipping issues but the order I received was superior... I'm sending the money!
Hosta 'Blue Umbrellas'
The Hostas were of good size and had great root development.
After 2 weeks in the ground a couple of the plants weren't going to make it so, I called to see how they wanted to proceed. At this time I also placed another order. The 2 plants were added to the order for free.
The second plant shipment were in better shape and a bit larger. Plants in the second shipment were:
Coreopsis 'Creme Brule' - Threadleaf Coreopsis, Tickseed
Geranium 'Rozanne' - Hardy Geranium
Stokesia 'Peachie's Pick' - Stokes Aster
Lonicera sempervirens 'John Clayton' - Honey Suckle
Very easy to talk to on the phone. The call back when you leave a message and also seem very willing to help.
I would order from these folks in the future, but might for an April ship date for spring planting.
On Apr 24, 2010, bjplack Benton County, AR (Zone 6b) wrote:
3 times in the past 2 yrs. I have tried to order from this company, and 3 times I have had to cancel my orders because the shipping dates were bumped-up, not once, but twice each.Ordered from another company, and got them when scheduled, and long before GGP's est.dates. Enough is enough. They aren't worth the frustration to me.
On Apr 9, 2010, ldy_gardenermd Highland, MD (Zone 6b) wrote:
First order from them will not be my last! The prices were fantastic on the Burning Hearts and the Hellebore's that I ordered, the sizes and condition of the plants overall was above and beyond anything I've ever gotten via mail order before. Two of the Burning Hearts look a little rough and so I contacted them the day the order arrived. I told them about the condition and attached pictures so that they could see how the plants arrived. The promptly replied and said that if the plants did not recover they would get replacements out to me. I'm incredibly happy with this company!!!
I received an order of 12 Thuja "Green Giant", sent on the day I specified and received within four days...They were exceedingly well packed and very healthy, and were planted within a few days..I just am hoping they grow the three feet a year as indicated...but must wait!
I've seen some erratic plant quality with GGP -- I'd say I'm pleased 50% of the time. Some plants in my two shipments (like the Leptinella and Carex Evergold) arrived in good size and in great health. Others (such as the 3 Goatsbeard) were surprisingly small for being $11.35 each -- they were probably about 2 inches high (these are 5-foot plants at maturity), and though two of them were well-rooted in the 1 quart pots as promised, one wasn't. It had clearly been fairly recently repotted into the quart pot from a tiny round nursery container with little root development outside of the original nursery rootball.
That said, the company was very prompt in responding over email. They weren't able to replace my goatsbeard this year (out of inventory), but offered an alternative replacement which won't ship till two months from now. Not good if you're time-conscious about getting your garden going.
Also, I've found I get much better bang for my buck at some of my local garden centers for some plants. I've seen Endless Summer hydrangeas being sold locally (I live in WI) for $14 (granted they were on sale and this was before tax) -- gallon pots in great shape for sustained blooming this year. The ones I received from GGP at $16.95 were less than one foot high and in 1 quart pots instead of the promised 2 quarts. Admittedly, pot size isn't everything, but I'm left wondering if the plants will even be ready to bloom next year.
Until I get a much better hit rate than 50-50, I think I'd rather use my own judgment in picking plants. For now, the convenience of online ordering doesn't make up for the other disadvantages I've seen.
I just ordered from this company for the first time and am very disappointed in their plants. I feel their prices are very high for the size and quality of plants. The hollies were tiny plants in a big pot. Several other plants were spindly, floppy, or yelllow, even though I immediately opened the box. I will not order from this company again.
On Jul 14, 2009, iowamomof3 Oskaloosa, IA (Zone 5a) wrote:
Nice to business with have ordered from them before. Happy with the products recieved. Mary called before to inform me that one of the daylilies that I ordered wasn't going to be available. Apprectiated being kept informed. Will do business with again
Very nice people, very good prices, but I have to say the plants were not so great. I ordered 10 plants. Out of those ten, one is on backorder, 2 were DOA (Hydrangea Little Lamb and Clematis - both looked like they were probably in bad shape when first shipped. They gave me credit for both of them), 2 are close to death (Tokajer and Salvia Caradonna-both very small and weak looking but might survive with some nurturing) and the other 5 are fine. The Lavender Hidcote was small but healthy, beautiful and smelled delightful. Sedum Maestro and Sedum Autumn Joy were also healthy and of decent size. The Dryopteris Brilliance was also beautiful and healthy and the Thuja Green Giant was excellent. So I guess it's a 50% success rate. The customer service is very good and very responsive. The packaging and shipping was good. I don't know if I would order from them again. It depends on the outcome of the plants I got and the one on backorder that is yet to come.
On September 2nd, 2009, msminni added the following:
The lavender plant died. I notified Great Gardens and they just shipped a replacement. I really do appreciate that.
Although I wasn't thrilled with the plants I first got from them, I must say that their customer service is excellent.
I wish their plants were as good as their service. Having said that, I probably would order from them again based on how responsive their customer service is.
On Jun 28, 2009, walla2butterfly Walla Walla, OR wrote:
I ordered a couple of times last year and once this year from this company. I am mixed about them. Sometimes there is a plant that I am just amazed at it, then other times disappointed. I had one plant that did great last year and one that didnt. I ordered some hydrangea from them, and they arrived yesterday. Two of the plants were the same type, one looked great, and the other was horrible. It looked like it should have been in the clearance bin at kmart or something. The serve has always been great, no problems contacting them ( except the time zone thing). Just never sure what I am going to get
I've enjoyed doing business with this company. Packing is exceptional! Plants arrived in great shape and bigger in size than expected. A-1 company in my book! The varieties of plants they offer are nice too.
I was slightly leary ordering from this company given some mixed reviews, but they most of the negative reviews seemed about getting plants later than desired and I wanted mine later. when the plants arrived everything was correct and the packing suberb - they used 2, 2foot bamboo stakes in the corner of each pot and fabric in each pot to keep the soil in. It took a little effort to remove them, but I had extra stakes and no popcorn!!! The plants themselves were excellent, and they have many plants, particularly heuchera, that are hard to find elsewhere.
My only complaints are that their sales are rotating, at times short-lived and seemy a little gimicky and that items don't stay in the shopping cart. Other than that, my experience has been excellent and I recently placed another order. We'll see if it arrives on time.
On Jun 4, 2009, clpgirl Chippewa Lake, OH (Zone 5b) wrote:
Found this site while looking for a bi-color buddleia,which our local 'up-scale' nursery 'perennial expert' told me didn't exist. I purchased several buddleia, and some perennials. These were LARGE plants, extremely well-packed and arrived in a very timely manner. One of the perennials was on back-order and I have received timely updates on shipping dates, etc. for these plants. Great customer service and great value. I will definitely order from them again.
I ordered 24 lavender 1 quart size. This is the first time I have used this site - i sometimes mail order but usually buy locally. Most of what I could find here was quite small and i have had better success with larger plants. I assumed that 1 quart plants would - well - deserve a 1 quart container and got these tiny plants - which I could easily have got locally from good garden centers for half the price. It is not just the price - I really don't want to plant lavender this small in June - it is planted in a very sunny sandy area where it is hard to keep at the moisture level small plants will need. it is really irritating. I have emailed the company (I tried phoning but there was something odd with the phone number), so will tell you if the triple guarantee is worth anything. fyi they arrived on time and well packed.
On July 6th, 2009, empre10 changed the rating from negative to neutral and added the following:
All the plants died...when i unpacked them i saw that they were not only small but very whithered. When I did email (no response) but later phoned and they were very nice and refunded my money. so great points for being good to deal with when there was a problem but it is back to my regular nursery for me.
I have placed several orders with this company over the last 2 years and have been very pleased with the plants I have received. The plants are packed very well and are substantial in size. Confirmation emails from the company have been very timely.
On May 25, 2009, cleonard00 Phoenix United States wrote:
Customer service was fantastic and ordering was a breeze. One of our plants didn't take off in our soil and the harsh conditions in Phoenix. I called customer service to discuss and a few days later, a new plant arrived! Great experience - I will use again in the future.
On May 13, 2009, LinkM Williamsville, NY (Zone 5b) wrote:
I found this place last fall when I was searching for plants to replace some I lost as the result of major plumbing work. I ordered from them and was later told that the order would have to be cancelled or held until spring because they did not meet their quality standards. While I was disappointed, I appreciated their candor, and their offer of 15% off anything I added to my order. Being a sucker for discounts, I of course did add to the order! All plants arrived this spring in fine shape, with 2 free daylilies added. I definitely have them on my "order from again" list!
On May 5, 2009, StellysPapa Dothan, AL (Zone 8a) wrote:
At this time, I'll rate them as neutral. I did place an order with them in February 09. I have gotten some of my order, all in good condition. The bulk of my order has not yet come, but, I have gotten several e-mails from them explaining the reason for the delay. Since they have been conciderate enough towards me to explain the delay, I will not say anything negative about them, yet.
One thing I have learned, not only with this nursery but others as well, we need to take into consideration that, although we may purchase items from a particular nursery, they get their plants from a grower, and therefore, can't fill an order, till they have the plants from their grower. Some nurseries grow their own, but a lot don't.
On May 14th, 2009, StellysPapa added the following:
Still keeping the neutral rating, however, I did finally get another shippment today, May 14th of the original order placed in February, still don't have the complete order yet. They do need to develope a better packing method. For the two shippments I have received, the plants were ok, but were tossed around and out of their containers/and soil, because there is no packing material within the box to prevent their tossing about.
On Apr 24, 2009, montsho Tracy, CA (Zone 9b) wrote:
I ordered 2 plants from this company and was disappointed when the plants arrived. The plants were barely more than seedlings. Whoever packed them must have dug up the plant then put some dry potting soil on top of the roots. Most of the soil was no longer in the pots. I ordered the same plant from Willow Creek and got a more mature and much higher quality plant and packing job. The only reason this post is neutral and not negative is because the plants are now thriving and look like they will make it.
Found this company while searching for an affordable "Gold Heart" Dicentra. They had good prices, good sized plant (1 quart size vs small 2.5" pots that so many companies use) and decent shipping and extras that many companies don't offer. For joining their e-mail list, they send along a free daylily with your order as well as a $5 coupon for your first order.
Plants arrived exactly when they were promised and arrived in great condition. Root/shoot ratio was perfect with none of them rootbound. They are now in my bookmark list for plant suppliers.
On Apr 17, 2009, mommagriss Saint Maries, ID wrote:
My echinaceas arrived yesterday, right on time for planting here. One is on back order, but the others were packed beautifully and couldn't have been in better shape if I had bought them at a local nursery. They are large and well developed, too. I was hesitant to mail order again as I have had such bad results in the past, but with GGP, I now have no fears!
Wonderful plants! I ordered several sedums and they were all in great condition. These plants were alot better than those that I have ordered from some other companies in the past. They were packed very well, too. I will definitely order from this company again!
I submitted an order for 12 1-gallon Green Giant Thujas on Mar 20th. They were shipped on the day requested, which was April 6th and I received them very quickly (I believe the 10th or so). They were in very good shape, packing was excellent. They were about 3-1/2 feet tall with the pot - so the plant itself was about 3'. I was hoping the plant was the 3-1/2 to 4' that their website claims, but I was still happy w/the quality/size. I will definitely be purchasing more of these from them.
On Apr 8, 2009, Cheryl8 Monroe Township, NJ (Zone 7a) wrote:
This was my first time ordering with this company so I was slightly hesitant about placing a larger order. Therefore I ordered only one hosta 'First Frost" figuring I most likely would receive a tiny little nothing. WELL, was I WRONG! The hosta I received is LARGE, very LARGE! The free daylily they sent for signing up for their newsletter is also a good sized division. My order went smoothly, was shipped on time and packed very well. I have ordered many hostas from the top nurseries listed here on Dave's garden, although I have been very pleased with them all, this company sent one of the largest, healthiest hostas I have ever received through mail order. I'm very impressed, extremely pleased, and I will be a returning customer.
On Jul 21, 2008, annagottadivito Rio Rancho, NM wrote:
HUGE- BEAUTIFUL HEALTHY PLANTS!!!
I have been very happy with my plants. I ordered coneflowers, gaillardia, scabiosa, daisies and more. In all, I ordered 20 plants. ALL were wonderful! I have ordered from several web sites and this is by far my best experience. There plants come in 1 quart containers and were bigger and healthier than ones I ordered from another site in 1 gallon pots! Not to mention their shipping is very reasonable and I received my plants lighting fast. I am happy. The most impressive part of my experience was just how HEALTHLY these plants really are. Other sites have sent me bugs, diseases, rust. Not these guys, and the packaging was very secure, no spills no worries- I highly recommend!!