| Neutral | de_transplant
(1 review) | On Apr 16, 2008, de_transplant Newark, DE
(Zone 7a) wrote:Placed online order 3/8/08, and printed it out, which clearly stated shipping would occur 4/7/08. No confirmation by e-mail received. Called two times 4/14, 4/15, when order had not arrived. First time, Chris's voice mail promised to call back later in the day-no return call. Second time, a lady promised to check on order and call back later, claimed computer problems-no return call. Then Mary called at 7 PM, claiming computer problems, heavy snowfalls and cloudy days for delays, necessitating postponing shipments for 2-3 weeks. I cancelled entire order which Mary agreed to confirm. Since this company has only been in business since the "summer of 2006", it seems its ability to fulfill orders despite "unexpected" weather problems is in doubt. Could it be that everyone in this company was put to work shoveling snow for two weeks? Presently, I can do better with many other reputable suppliers who have less in the way of web design and more in consistency. May consider them again in the future, if they can better manage their priorities, i.e., "customers come first". |
