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|On Nov 15, 2016, kibs33 wrote:
I ordered 5 one-gallon sized THUJAS in early summer and planted them in Southern California. That was my big mistake, considering the drought conditions here. This company's BIG MISTAKE was sending the Thujas too early, before sufficient root balls had formed. When I removed them from their black containers, the soil around the immature root systems fell away. Within a month they were turning brown. I emailed Great Garden Plants and they said they would extend my 'warranty' after seeing photos. Now 2 are dead and there's no offer of any refund, even after sending photos showing skeleton branches. Think twice before ordering from this company.
On Nov 15, 2016, Great Garden Plants responded with:
"On Nov 16, 2016 11:29 AM, Great Garden Plants responded with:
|On Sep 8, 2015, JessicaC15241 Oxford, MI wrote:
I ordered 7-8 plants, all of which shipped quickly, and arrived looking healthy. My problem is that they sent me an incorrect item. I ordered the sedum maestro, but they sent me sedum matrona as I have both plants. I immediately contacted them, and they brushed me off. They told me that they look the same as young plants, and to wait for it to mature. It is not maestro as I ordered, it is matrona. They do not look the same and it is living, but it isn't the correct plant. They did not ask me for a picture or anything. They just told me that I was wrong and that was the end of it. So, the plants were healthy, but you may not get what you actually order and they do not care if you receive the correct item, so I can't give them a positive review.
On Sep 8, 2015, Great Garden Plants responded with:
"On Sep 8, 2015 6:58 PM, Great Garden Plants responded with:
Jessica, We are a bit perplexed. We never have grown either Sedum Maestro or Matrona. I believe you ordered this from another online company.
|On Jun 25, 2015, gdlpsanznnn Saint Louis, MO wrote:
I purchased $156 of plants from Great Garden Plants . Received/planted them at the end of Oct. This spring, they did not come up. I asked Great Garden Plants to replace them. They refused, stating their 30 day guarantee had expired. I explained at 30 days, I could not tell if the plants were dead or just dormant. Again they refused to offer replacement. In the past I have bought plants from Wayside Gardens, and Steambank who have graciously replaced merchandise. Indeed Wayside has a ONE YEAR guarantee! When I ordered from "Great" Gardens, I did not look/see their short guarantee. Hope this is a warning to plant shoppers.
|On May 27, 2015, cleininger2 Bonner Springs, KS wrote:
Placed an order for 2 roses of the same variety that were not available elsewhere. I think it took about a month to receive them, which was fine, however they were small and droopy, appearing to me as if they had been recently rooted from a large cutting. One survived and one did not, so I requested a replacement. They did ship that, and it was worse than the first. It died after about 2 days. I asked for another replacement as I was planning to plant one on each side of a window in front of my house. I have no other place to plant a climbing rose as I ordered about 30 roses this year from various companies and the rest are all planted and blooming (and I received most of them after the original shipment from Great Garden Plants). They responded that 1) They only issue a one time replacement and 2) they are out of that rose. Now I have an unhealthy rose that I don't need, and cannot propagate it myself due to it's current state. Also ordered 2 other roses from them last year, am awaiting a replacement for one that died. My success rate with roses from other companies has been 100% so pretty sure I'm not the problem. Will not use this company again.
On May 27, 2015, Great Garden Plants responded with:
"On May 28, 2015 1:06 PM, Great Garden Plants responded with:
We truly regret to hear of the issue with the Rose Garden Sun and are happy to issue you a 100% refund. Please contact us at info@GreatGardenPlants.com with any further questions.
|On May 6, 2015, kdunnmon Alexandria, VA wrote:
Posted on May 6, 2015, updated May 6, 2015
On May 6th, 2015, kdunnmon added the following:
On May 6, 2015, Great Garden Plants responded with:
"On May 11, 2015 3:47 PM, Great Garden Plants responded with:
We were pleased to have an opportunity to chat with you and clarify a few things along with resolving this issue to your complete satisfaction. Let us know if we can provide any additional assistance at 877-447-4769."
|On Jan 13, 2015, aichau Bethel, CT wrote:
Horrible experience, will never use them again!
On Jan 13, 2015, Great Garden Plants responded with:
"On Jan 15, 2015 6:37 AM, Great Garden Plants responded with:
Our records indicate you will be receiving a 100% refund on your order since you notified us within the 30 days.
|On Jul 3, 2014, phkat Libby, MT (Zone 5b) wrote:
Posted on June 10, 2014, updated July 3, 2014
On July 3rd, 2014, phkat added the following:
On June 9th they refunded me $8.45 for the one echinacea Raspberry Truffle, this was the first plant they told me they didn't have (and wanted to sub for a different one, but I declined the substitute). Today, July 2, I received a check for $35 for the roses that they ended up not being able to send either. I paid $35.90 for them so I'm not sure why they only sent $35. I did end up with the "deal of the day" and one other plant that I ordered, plus a sedum that was a freebie. My main gripe is that I only ordered anything extra at all because I wanted 2 of the Climbing Rose Zephirine Drouhin. So I ended up paying $14.95 for shipping for plants I added to that rose order and lost $5.90 on the roses. I wouldn't have placed an order at all without the roses.
All in all, I do not plan to order anything from this company again. I can't count on them at all. By the time one finds out that you're not getting your plants, they've had your money for 5 months, and its also too late to order the plants elsewhere. Not worth the gamble for me. Your mileage may vary.
On Jul 3, 2014, Great Garden Plants responded with:
"On Jun 12, 2014 4:31 AM, Great Garden Plants responded with:
I understand that Jen has contacted you and provided an update. Your order is being shipped next week and the credit is being processed. We trust everything has been communicated to you in a satisfactory manner. Please contact us at info@GreatGardenPlants.com or 877-447-4769 if we can provide any additional assistance in this manner. Thank you."
|On Jun 6, 2014, Daisy333 Flanders, NY wrote:
27 out of 30 plants arrived in good shape when my first order arrived, so I ordered again. I ordered two collections which each contained 1 ornamental grass as the focal point and 2 or 3 each of 3 other plant varieties. The ornamental grass was not available, so they sent the rest of the collection without it, indicating it was back-ordered. I called to see when it would arrive, and was told it was not back-ordered as indicated on my shipping statement, but was totally unavailable. They told me I could not return the other items and that I had only two choices - take a refund for only the grass or choose a different grass. This is absolutely unacceptable so I called back and was told the same thing again by a different agent. I chose the collection because it was exactly what I was looking for, and if the whole collection couldn't be shipped, they should not have shipped a portion of it. I sent an email days ago to let them know I would be disputing the charge, there was no reply. I just looked at the website and they are still selling the Heat-Lovers Delight Sun Collection even though they know they know a portion of it is not available. Very bad business practices, I will never shop with them again.
On Jun 6, 2014, Great Garden Plants responded with:
"On Jun 9, 2014 11:19 AM, Great Garden Plants responded with:
Thank you for your comments. I truly regret your recent experience. I have looked into this and we have turned off this collection page. I will be happy to issue you a 100% refund on the entire collection if you contact me directly at mary@GreatGardenPlants.com
|On Mar 17, 2014, phoenix1943 Hawk Cove, TX wrote:
I placed an order, paid for it, but my items remained in the cart.
On Mar 17, 2014, Great Garden Plants responded with:
"On Mar 17, 2014 10:13 AM, Great Garden Plants responded with:
We are happy to assist you with this issue. If you call us Toll Free at 877-447-4769, we can verify your order and send you another copy if need be. If 2 separate carts where started at separate times and one completed, it is very possible that there other is still remains in your cart, thus explaining why you might be receiving emails from us. Anyway, we are here and happy to help you resolve this. Our email address is firstname.lastname@example.org
|On Jun 8, 2013, phissy Eastgate, WA wrote:
I have ordered from them for 2 years. I have come to realize that the actual plants I received were not the specific type I ordered. I ordered dwarf Blue Chip butterfly bushes (at a premium) and last year I emailed them that all but 2 are now 6-7 feet tall!! No response after emailing pics for them to evaluate. This year my Dwarf Shasta daisies are 2-3 feet tall except for 2 that are actual dwarfs. I am very angry that my small front garden bed has to be completely re-done. The butterfly bushes are just the "native" variety and not worth the very expensive price I paid to get something special. They offer "specialized" varieties of plants but, send common types often found at Home Depot for much less money. Not worth the time or effort. Poor customer service. You are better off ordering special plants from your local nursery.
On Jun 8, 2013, Great Garden Plants responded with:
"On Jun 10, 2013 7:41 AM, Great Garden Plants responded with:
Dear Gardening Friend,
|On May 22, 2013, Esuffian Washington D.C.,
United States wrote:
I ordered 9 knock out rose bushes from them and some Nepeda Walker's Low. The pictures showed beautiful plants. The plants that arrived were anything but.
On May 22, 2013, Great Garden Plants responded with:
"On May 23, 2013 6:50 AM, Great Garden Plants responded with:
We regret to hear of your recent experience with your purchase. It is important to us that you are 100% satisfied. We do take pride in what we grow and ship and want to make sure that we remedy this situation to your satisfaction. Please contact me directly at email@example.com. I look forward to hearing from you and resolving this issue. Thanks you, Mary"
|On Sep 6, 2012, haleighbob Van Buren, IN wrote:
I puchased twice from them this year and both times I was suppose to get a free Matchstick Mum with my order. I did not recieve it with either order and just figured it would be closer to fall. I contacted them to see when it would ship and Megan replied "In regards to orders #121840229 and 19900829. When these orders were shipped out the Free Mum Matchsticks did not pass quality control. Chris and Mary upgraded all orders by adding a Free Pink Lemonade Tree to the orders; taking the place of the Free Mum"
On Sep 6, 2012, Great Garden Plants responded with:
"On Sep 6, 2012 2:36 PM, Great Garden Plants responded with:
|On Jul 3, 2012, admin5467 Cedar Park, TX wrote:
I had the same experience as most of the negative responses, very small and under developed. Nothing like advertised or the video of Chris shaking the plant in a pot to show how strong and developed the plants are. When I took the plants out of the pots there were no visible roots, even after digging into the soil there were barely any roots.
|On Jun 4, 2012, Get_growing Dallas, TX wrote:
Shipping date delayed 2 or 3 times. Roots of most plants received are only moderately established, so some plants didn't make it. Bad value for the price. Advise purchasing elsewhere. Stick with Watchdog top-rated sellers.
On Jun 4, 2012, Great Garden Plants responded with:
"On Jun 6, 2012 8:17 AM, Great Garden Plants responded with:
|On May 6, 2012, faithstep Nashville, IN wrote:
After reviewing Chris's videos at Great Garden Plants for about 2 months and reading their reviews on this site, I finally took the online plant buying plunge. My first order was $730, which I felt was a substantial order.
On May 6, 2012, Great Garden Plants responded with:
"On May 7, 2012 10:14 AM, Great Garden Plants responded with:
|On May 3, 2012, katybanning Owasso, OK wrote:
I received my plants today. Pretty quick shipping, very pleasing!
On May 3, 2012, Great Garden Plants responded with:
"On May 4, 2012 8:58 AM, Great Garden Plants responded with:
|On Sep 20, 2011, JefferyLarry Chicago, IL wrote:
I ordered nearly $600 worth of plants. When I received the plants, I immediately opened the box and was surprised at the not so great condition of the plants. Because of their condition, I planted all of them that same day. Within a week, it became clear that a number of the plants would not survive. Nearly 2/3 of my order died during this season and the remaining plants do not give me a lot of confidence that they will survive.
|On May 10, 2011, ginalove294 Youngstown, OH wrote:
I'm very disappointed with Great Garden Plants customer service, which is sad, because I have had great luck with their plants over the last several years. They tried to charge my cc twice two separate times, and never released my order. The Customer Service rep I spoke with was unapologetic, rude, and insisted that my CC was declined, even though my CC company confirmed in writing that on both occasions the error was made on the vendor side. They've lost my business for good.
|On Sep 6, 2010, chanasolov Monsey, NY wrote:
09/06/2010 I just ordered from this company for the first time. My order #37108. Upon receiving the plants I opened the box right away and was shocked. The size of the pots were tiny and 10 out of 11 plants were looking sick with yellow and torn off leaves.The free offered white lily was not even placed in a pot -open roots were placed in a plastic bag. I felt tricked. For the money I paid I could go to the closest nursery and buy large and healthy plants. I called the company to hear:"We are sorry". The company probably bases their business on one time customers.
|On Apr 24, 2010, bjplack Benton County, AR (Zone 6b) wrote:
3 times in the past 2 yrs. I have tried to order from this company, and 3 times I have had to cancel my orders because the shipping dates were bumped-up, not once, but twice each.Ordered from another company, and got them when scheduled, and long before GGP's est.dates. Enough is enough. They aren't worth the frustration to me.
|On Jul 29, 2009, djgardener Ann Arbor, MI wrote:
I just ordered from this company for the first time and am very disappointed in their plants. I feel their prices are very high for the size and quality of plants. The hollies were tiny plants in a big pot. Several other plants were spindly, floppy, or yelllow, even though I immediately opened the box. I will not order from this company again.
|On Jun 18, 2008, hammerhugger Belle Plaine, IA wrote:
I ordered 3 double knockout roses and 1 clematis vine and the I received an email from the company telling me that they would be shipped on May 19. I waited a couple weeks and finally called. They said they were back ordered and would be sent June 2. I called a couple of times and they reassured me they would be sent. Finally on June 17, they sent me an email telling me that they could not ship this summer. This is the poorest service I have ever received from a mail order company. I would not recommend them to anyone, let alone ever ordering from them again.
|On Jun 8, 2008, ReinaYvette Los Gatos, CA wrote:
Placed order on 5-27 and never recieved a shipping confirmation. Only when I requested a status, was I informed that one of my items was on back order AND the order had already shipped.
On June 18th, 2008, ReinaYvette added the following:
To Clarify- I did contact Great Garden plants and they responded back on 6-10-08 with "I'm sorry you have been disappointed with your Great Garden Plants experience. ..We apologize for any inconvenience". That WAS your resolution.
On Jun 8, 2008, Great Garden Plants responded with:
On Jun 12, 2008 10:51 AM, Great Garden Plants added:
We regret to hear of your recent experience. Please contact our company so that we may come to a meaningful and fair resolution on this matter."
|On Jun 7, 2008, sarazen Glen Rock, PA (Zone 6b) wrote:
After a about 10-15 mail order experiences this spring, my purchase with Great Garden Plants is proving the biggest disappointment. To begin, I found them here in the Dave's Garden files. At that time they only had a couple of reviews. None of the reviews were particularly recent, but I checked out their website, which looked great, and so decided to take a chance; I'd buy some plants from them. I placed my order back in mid to late March, and according to their e-mail confirmation, they predicted a mid to late April delivery of my Creme Brulee Coreopsis, Clematis, and Geraniums. Yet April came and went with no plants, nor any e-mail to explain the delay. They had not charged my credit card though so I wasn't terribly concerned. I was however beginning to suspect that maybe they had gone out of business, because I had heard nothing from them since that March confirmation e-mail.
On Jun 7, 2008, Great Garden Plants responded with:
On Jun 12, 2008 10:47 AM, Great Garden Plants added:
We deeply regret to hear of your unsatisfactory experience. Please contact us so can come to a fair and meaningful resolution on this matter.
|On May 20, 2008, pocketgardener Tulsa, OK wrote:
I placed an order with this company on March 25th. The shipping date was listed as April 21. When the plants did not arrive I called them. They said that due to snow they wouldn't be shipped until May 5; then it was postponed until May 17. Promised calls were never returned. I called today and was told the shipping date would be June 2nd--no explanation for the continuing delays. I cancelled my order. Two months is too long! I'm very disappointed as I had wanted those plants to be up and blooming for a garden tour June 14th. Even though positive comments on this site raved about the quality of the plants they received, I'll take my business to other companies with a better track record.