PlantFiles is getting a new look! Just in time for spring, we're rolling out a new look for the best online plants database. It will also work with your smart phones and mobile devices, so now you can take it with you on garden center visits or botanical garden tours. Questions or comments? Please post them here.
I hate to be the first one to report a negative experience but I feel it is my responsibility to share my experience.
The plants I received came in a very badly battered box which I decided to accept anyway just in case the plants survived the damage. I sent a "heads up" email to the company and instead of receiving a "I am sorry to hear of the damage" I received a rather lengthy and extremely unfriendly response that was uncalled for. Since then they have gone quiet on me with no communication at all. This leads me to believe that they don't want to deal with my problem, which they consider more their problem - I being the problem - and that customer service is not their specialty.
I am an experienced internet purchaser of live plants and it is important to be able to trust that the company will be polite and make right plants that arrive in bad condition. Things happen, damage is not their fault (though I feel the packaging could be much improved and would have prevented the damage). They don't always have control of that, but they always have control of being polite to their customers. It is truly the least they can do.
Life is short, I don't need to buy from a company that is far less concerned with my satisfaction than they are with their own self-interest. A simple polite response would have gone a long way.