On Jul 6, 2015, Cecilia56 South Farmingdale, NY wrote:
Posted on April 6, 2014, updated July 6, 2015
I bought several tomato plants before I had my garden
ready. Every single plant stayed alive. It took me at least three weeks beore I got to plant them. they produced beautiful, tasty
tomatoes and am buying again.
On July 6th, 2015, Cecilia56 changed the rating from positive to negative and added the following:
Update to original comment: In 2014 I bought 25 plants.
After a mix up with the plants, (Tomato Girl said they were mailed) then told me they were misplaced. I accepted plants, then they all
died. As the season was over, I waited till this season to bring
it to her attention, when Tomato Girl emailed me in 2/2015.
Tomato girl asked me how I made out, when I told her all the plants died,she never emailed me back, never tried to make good on the order, nothing. Never heard from her again.
I hate to be the first one to report a negative experience but I feel it is my responsibility to share my experience.
The plants I received came in a very badly battered box which I decided to accept anyway just in case the plants survived the damage. I sent a "heads up" email to the company and instead of receiving a "I am sorry to hear of the damage" I received a rather lengthy and extremely unfriendly response that was uncalled for. Since then they have gone quiet on me with no communication at all. This leads me to believe that they don't want to deal with my problem, which they consider more their problem - I being the problem - and that customer service is not their specialty.
I am an experienced internet purchaser of live plants and it is important to be able to trust that the company will be polite and make right plants that arrive in bad condition. Things happen, damage is not their fault (though I feel the packaging could be much improved and would have prevented the damage). They don't always have control of that, but they always have control of being polite to their customers. It is truly the least they can do.
Life is short, I don't need to buy from a company that is far less concerned with my satisfaction than they are with their own self-interest. A simple polite response would have gone a long way.