On May 8, 2009, loveblossoms CA United States (Zone 8b) wrote:
I'm actually surprised with all of the positive comments ARE has received considering I would rate them as average at best. I placed an order with them via telephone several months ago when a specific rose I was looking for was out of stock at other rose vendors I buy from. I was met with a seemingly curt and indifferent sales person right from the start which should have been a good indication of what I was to expect down the road. The sales person took my order as if she were doing me a favor by answering the phone, then abruptly hung-up. The transaction took less than 2-minutes. I was a bit baffled considering I never received an order confirmation for my one rose after that even though I provided her with all of my information. It took two requests for over a week via email to finally receive an order summary. I remained optimistic about the experience considering the feedback posted here. I was excited to receive my rose. As the shipping date approached two months later, I received no updates as to its status even up to the day it was to arrive. I decided to email them to request an update. No reply for over a week. I emailed them again. Someone finally replied almost two weeks after I had originally emailed them only to tell me that my rose had just shipped. No other details were provided, not even a tracking number, so I had to email them again just to acquire it. When my rose finally arrived I was not impressed. I received a shabby 2-gallon nursery pot full of dirt and some thin canes (the foliage had been removed for the trip which I actually appreciated however). The plant appeared healthy, but I was disappointed to have paid more for what looked like a band-size seedling I could've just ordered from Heirloom Roses for less without the large pot of excess soil. Suffice it to say, the plant only produced a few leaves of new growth at the tips, then suddenly dried-out and died. I decided not to ask them to replace the plant since I wasn't eager to relive the experience I had had with their seemingly indifferent and unreliable customer service throughout the entire experience. While I'm sure other customers have had pleasant experiences and results with ARE, I would have loved to also. I think I will stick to Northland Rosarium and Heirloom as well as a couple of other rose retailers I consider much more superior in price, selection, quality and customer service.
Yesterday, April 24, 2009 I received two rosebushes each one was in a two gallon size pot from Antique Rose Emporium. The roses are extremely healthy looking and a very good size. They were packed with great care and I received the shipment via UPS very quickly. They had notified me via email when the roses were shipped and the tracking number was supplied too. I am very happy with this transaction with Antique Rose Emporium!!! I would highly recommend this company. Joyce, Ormond Beach, Florida
On Apr 24, 2009, divvajacko Hinckley, OH (Zone 6a) wrote:
This is my first order from ARE. I'm impressed.
The roses have arrived in amazing condition. I'm looking forward to planting and growing them.
I'm already placing another order.
On May 14th, 2009, divvajacko added the following:
And I did place another order and my Kirsten Poulsen arrived fine.
The only problem I have with ARE is the price. I have found the equivalent quality for less money at other online rose nurseries. I check with the ones closer to me first and then I "fan" out if I'm looking for something specific.
Other than that, you won't be disappointed.
I can not comment about the customer service as I have had no need to call them.
I ordered an Altissimo climbing rose from the antique rose emporium in early february, and also requested delayed shipping (to try to get past the frost a bit). The rose that arrived was healthy, and seems vigerous, several new canes are emerging already. It arrived in great condition, without damage from its ride. Great company, great selection, great service.
What a wonderful place to visit! As a Winter Texan from Wisconsin, my wife & I enjoyed the Rose Garden so much. One year coming back from Galveston and once while staying at Round Top(another great place to visit, I suggest the Outpost as a place to stay in a 1836 log cabin). Heading for Galveston in a couple weeks, we'll see....
On Nov 29, 2008, BlissfulGarden Baton Rouge, LA wrote:
A champion of reviving old garden and found roses, Antique Rose Emporium is an expert choice for these varieties. Their publications, videos, and rose stock are second to none. Healthy plants, easy ordering, quick and reliable shipping and excellent customer service continue to make this nursery a premier source for your mail order needs. The display garden is also phenomenal and well worth the trip in the springtime. This nursery is particularly helpful to the Southern gardener, as Michael Shoup's publications often specifically address our needs. A++++!!!!
On Sep 16, 2008, mrs_colla Marin, CA (Zone 9b) wrote:
I ordered 2 roses in July. To my surprise, the earliest shipping would be beginning of September.
Oh well... But my credit card got charged immediately, which to my knowledge has not happened anywhere else I ordered plants, and they sit on my money for 2 months!
Half September I called and it will take another week to get my plants, by then it will be END September, and I wouldn't have bought their roses if I knew this in advance.
They ship roses on a Friday, which makes the plants sit in a box over the weekend. For bare root roses I don't mind, but plants with leaves get diseases and funghi. I asked the customer care lady about this, and she said they will just drop all the leaves and be fine. Why do I buy plants WITH leaves than?! They will be underway for a week!
I asked about 2 day shipping, but it would be $ 60 for 2 plants. 3 Day shipping would cost $ 40, which still is more than I can afford.
All in all, a negative experience already. I am giving a neutral rating because I expect great plants. Keeping my fingers crossed for plants that live in a dark moist box for so long.
No matter how nice the plants might be, I will not order here again.
Will update when I receive the roses.
On September 18th, 2008, mrs_colla changed the rating from neutral to positive and added the following:
Today I received a phone call from the owner.
He was very sympathetic to me as a not-so-happy client.
He explained a few things and changed my mind about my so-so rating.
Any nurseryman who takes time to speak with customers to make things right deserves a chance.
I have rated other companies negative with no reaction from the seller at all. This shows me the involvement of the nursery as a whole.
Still an update coming when I get my plants, but I wanted potential buyers to know about this call.
ChristieOn January 11th, 2009, mrs_colla added the following:
The roses did great. I had them in a pot for a while and put them in the ground in the fall.
They are very healthy and big.
Will buy again.
On Aug 3, 2008, txboy65 Austin, TX (Zone 8b) wrote:
They are just a a short drive down the road and a wonderful place to visit in the Spring when the wild flowers are in full bloom and the air is filled with the scent of roses. The folks who work there are very helpful and they have a tone of other items besides roses. I look forward to my first Spring visit every year!
On Jul 8, 2008, evelyn_inthegarden Sierra Foothills, CA (Zone 8a) wrote:
I have only ordered one rose from them. It was SO lovely and started blooming as soon as I planted it. This was a very heathy specimen. I do not have a rose garden, but I incorporate them into my mixed borders, and I must say it really looks wonderful. It is a part shade spot, and the rose has no disease whatsoever. I am so pleased! I will order from them again.
On Jun 25, 2008, cmsobx Kill Devil Hills, NC wrote:
This is the second time I have ordered roses from Antique Rose Emporium and I will be ordering all my roses from them. The first time was two years ago. I now have a total of four roses from them and all four are the most disease and black spot resistant I have ever had.........no small feat in coastal NC. Even at this time of year, the leaves all look great and the blooms are good. I do not spray these roses on a regular basis. Great company to deal with.
This company completely deserves their excellent reputation. I ordered 5 roses, and got a bonus rose. They were all large and robust and delivered right on time and were extremely well packaged. Compared to other internet plant deliveries I've received, I am by far the happiest with their product, and feel that it was money well spent.
The plant I received was absolutely beautiful. It's already blooming and growing well and it's only been in the ground for about a month. I have an uncanny ability to kill roses, but this one is flourishing in my garden. I would definitely order from Antique Rose Emporium again!
On May 8th, 2008, okgardener2 added the following:
Forgot to add: their customer service was fantastic. I emailed to get recommendations for my garden. The rose had to be a shade-tolerant climbing re-bloomer that smelled nice, was a certain color, and would be hardy in my zone. They quickly responded with several recommendations. Wow!
Great place to shop for roses. I have always had the best service there. Over the past 2 years I have purchased 8-10 bushes. Of all the places I have shopped, they have the healthiest roses in my opinion.
April 7 2008
This company has a Watchdog 30 rating for a very good reason. They are first class all the way. My order was absolutely flawless; the packing unbelievable and the roses as fresh as if they never traveled. No need to deal where you are treated rudely or your order substandard. I learned that the hard way. I realize the Watchdog 30 listings are in alphabetical order but these folks deserve to be first ANYWAY!!!!!
On Jan 5, 2008, ElizabethAnneM Birmingham, AL wrote:
I can't believe how perfect the packaging was and how great these roses look! I am thrilled. Huge, perfectly designed packages! Carefully done and the roses look like they haven't been through a thing at all!
Wow! Very impressed with everything about this purchase. Came very well packaged, in great shape, & great price. Questions answer quickly and professionally. You will be hearing from me again! Thx ARE!
Just received five rose bushes in excellent packing! We were very impressed with them, they looked very healthy and were packed very well. Placed our order months ago and they shipped out just as they said they would. Informative email giving us the tracking number, which we were very happy to receive. Thankfully, UPS delivered them upright and not turned over. Will certainly order from this nursery again. Nice!
On Sep 16, 2007, charlenesplants Buffalo, TX (Zone 8b) wrote:
I love ARE roses and the people there.
I was fortunate enough to get to attend a class taught by one of the men who started that company. (I have oldtimers and can't remember his name)
The class was informative and the teacher was very friendly and helpful.
I have since bought some beautiful roses from them (Caldwell pink) and they were in great condition upon arriving and have survived a drought, and a very late snow (rare for my area to even have snow at all).
I am making a list to buy from them again for next rose beds.
On Aug 25, 2007, queenofthegarde Whittier, CA wrote:
Wonderful experiences across the board. I'd like more new introductions (of old roses), but everything I have bought from ARE has thrived - - -that includes many classes of roses. I've bought from them for almost 14 years! Some of the roses have been dug up and moved several times, and some have been dug up and given to friends. I've seen no evidence of virus or weakness in the stock.
On Jul 18, 2007, trilliumfan72 Orinda United States wrote:
What a delightful nursery! I ordered some Max Graf groundcover roses, and they took off as soon as they were planted! Friends of mine have waxed enthusiastic about ARE for some time... perhaps I should have ordered from them sooner.
I ordered from Antique Rose Emporium last year (and also the year before last: 2006 & 2005). Both times, my experience was positive. They sent all the rose I ordered, in great condition, and on time as scheduled when I ordered. I would recommend Antique Rose Emporium.
I received my order a couple days ago and the roses were well packaged and labeled. They look very very healthy and I can't wait to get them in the ground (after I prepare their new home). Also appreciated the good instructions that were included since this is my first venture in nurturing roses. If I had to order roses again...would definitely order from ARE.
My mother "found" the ARE years ago, when I lived in Houston. Both of us, as well as my sister, have all ordered from them. None of us have ever had a problem with them. Considering how many years and plants we've been through in that time, that says a lot.
I have four Caldwell Pink roses in my yard now, all from ARE. Two were purchased at the same time, the other two at other times. The first one was sent by my mother at least a dozen years ago. It has survived being dug up and moved to another spot in the yard, as well as a couple of ice storms (yes, we *do* have ice in Georgia!), horrendous southern thunderstorms, and our dogs.
I have ordered roses from other sites and have bought locally as well, but, even though some of those have done well, the Caldwells always outperform them. All my roses from ARE have arrived in great shape, very large size. I'm currently restructuring things in my yard; next spring I intend to order quite a few roses from ARE.
On May 14, 2007, MarthaMoye Jacksonville, NC (Zone 8a) wrote:
I have ordered, over the past 4 years, a total of 11 roses from this company. All arrived well packed and in wonderful condition. (I had them shipped in pots. It also helps to prepare the planting area before the roses arrive.) The planting instructions were terrific, and the roses from them have grown, bloomed, and even won a few ribbons at the local county fair! Also, customer service was very helpful when I needed them.
Antique roses are a good choice for the humid parts of the USA. I do not spray the roses for anything...they are truly on their own, except for a trim a couple of times a year to keep them from getting too big, and some fresh compost each spring. Yes, blackspot takes some of the leaves each summer, but the fall always brings a fresh crop of leaves and blooms. The Antique Rose Emporium is a great company to work with. I highly recommend them!
On May 11, 2007, DriftingDude Charleston, SC wrote:
I am a first time buyer from this company. My two roses were packed very well and arrived very healthy. The packing was great. A heavy cardboard box with separate boxes for the roses. The roses were wrapped in plastic bags with a damp newspaper on top. The soil was damp also. I will order from this company again.
On May 9, 2007, floria Athens, GA (Zone 8a) wrote:
I ordered about 15 roses from this company last fall. I am a beginning gardener, and I know I should have not started with roses, but could not help myself. Not only did the roses arrive in great shape, but they survived the crazy winter we had in Pennsylvania. They started growing in January, then got hit by an extended frost in early March. They are doing well now, and I believe that this is due not to my meager beginner skills, but to the quality of plants this company is selling.
I received four roses as a gift from my brother. I was pleased on how they arrived in the box. They were very healthy plants and came with very good planting and maintaining tips. I hope my roses will look as beautiful as they do on their web site. Thank you Rose Emporium!
On Mar 8, 2007, Dieter2z7 Weddington, NC (Zone 7b) wrote:
I ordered six roses and all arrived in terrific condition and were of good size. I would not hesitate to reccommend this company, they do what they say, when they say and that is not as common as one would expect.
On Mar 3, 2007, lizbeth75 Indian Trail, NC (Zone 7b) wrote:
I am new to this website, but was estatic to see the Rose Emporium listed. I have been getting roses from them for six years. My mother also has more then twelve of there roses. We have always been satisfied with the service, the're replacment policy, and not to mention the roses grow wonderfully. If you are going to try growing roses, I highly recomend trying one for yourself.