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Comments regarding Antique Rose Emporium

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  Feedback History and Summary  
170 positives
9 neutrals
2 negatives

Comments:

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RatingAuthorContent
Positive wickerparker
(10 reviews)
On Sep 15, 2006, wickerparker Chicago, IL (Zone 5b) wrote:

I ordered only one rose from this company, but I can tell you it seems a very healthy plant, arrived exactly when I'd requested and in perfect condition. I'm not that experienced with buying roses online, but when I have ordered elsewhere in the past, that company shipped bare root and had a minimum purchase requirement. ARE seems an especially good choice if, like me, you only need a plant or two.

Positive ceejaytown
(1 review)
On Jul 15, 2006, ceejaytown The Woodlands, TX (Zone 9a) wrote:

I am fortunate to live close enough to make the drive (about 1 1/2 hours) when I purchase from the ARE. And I have made the drive many times, because it is well worth it. The grounds are a beautiful tribute to cottage gardens. And the roses - well the roses are in great shape. I recently purchased three Lafters, the runts of the litter - the last ones left. They didn't look great, but I know the ARE and I knew they would be just fine. They are more than just fine - they are fantastic. In two months they have more than tripled in size, are blooming like crazy, and healthy as can be. This is not a big impersonal operaton; it is "family" style with some of the nicest, most helpful people I've ever dealt with. You can't go wrong when you purchase from the ARE.

Positive vabyvlue
(10 reviews)
On Jun 18, 2006, vabyvlue Taylorsville, UT (Zone 6b) wrote:

I absolutely love this company. I have been ordering from them for years. I ordered some plants in spring and have just ordered some more for the fall. Thank you very much!!!

Positive cmabbott
(1 review)
On Jun 3, 2006, cmabbott Oklahoma City, OK wrote:

Packaging is excellent. The roses are large, bushy, and perky, in large pots (which I'm sure helped them travel in the heat without wilting). Many plants were listed as sold out since I ordered so late in the season, but still found 2 climbers that fit my needs. To top it all, I think that the plant prices and the shipping (while not bargain basement) are much less than many other suppliers. I will order again from this company.

Positive DCUrbanGardener
(15 reviews)
On Jun 1, 2006, DCUrbanGardener Washington, DC (Zone 7a) wrote:

I placed an order for the 'New Dawn' climber after a previous order from another nursery didn't come out of dormancy. Since this particular cultivar has been sold out at the other nursery, I thought I would check ARE out. I emailed them asking when if I had missed the last shipping date, as it was mid-May, and they told me to place the order as soon as possible.

The order was placed, and the rose arrived within a week. The plant was securedly packed, and the soil was a little damp still in the plastic pot. It has been transplated since in the ground, and it has been doing well (no signs of stress) in the hot sun with southern exposure.

Great shopping experience this has been; no hassle to deal with.

Positive terri1106
(6 reviews)
On Apr 28, 2006, terri1106 La Vergne, TN (Zone 7a) wrote:

Wow. This company really delivers a great product! Their shipping was excellent and the plants arrived looking healthy. The roses were larger that I have ever received through the mail and they have taken off and already bloomed for me despite my delay in planting them in the garden.
Thanks too for the print catalog included with my order. I've already shared it with friends and they can't wait to order based on what they saw me get!

Positive Corneliabloom
(1 review)
On Apr 22, 2006, Corneliabloom wrote:

I bought roses from Antique Rose Emporium several years ago and was elated with how healthy they have been! Over the last couple of years, I have sent rose bushes as gifts to my mother-in-law in Utah and to my sister in North Carolina. Both reported how pleased they were with the shipments and have sent photos of the now growing bushes and vines. They have used this company to give gifts of their own. ARE will continue to be my source for roses. Well worth the money!

Neutral berrygirl
(15 reviews)
On Apr 21, 2006, berrygirl Braselton, GA (Zone 7b) wrote:

I just rec'd a rose from ARE today via UPS. This is my first time buying from this Co. The rose is slightly damaged as the box seemed to have been turned upside down. All the dirt was at the top of the box and all over the rose leaves. The papers, invoices and catalog were soggy and dirty as well. The rose wasn't too fresh and was wilted- looks like it took a long time to get to me.
Am contacting them ASAP.

I will edit my rating according to how the rose does. I really won't care about this at all if the rose thrives.

Positive rosephan
(12 reviews)
On Apr 18, 2006, rosephan Hopatcong, NJ wrote:

All in all very nice plants and well packaged. One of the penelopes had only a few leaves on it, but the company said it should develop more to replace the ones that dropped in transit. Only problem I had with them is that that shipped one week too early, but the roses appear to be doing good. Very courteous customer support.

Positive rosesgalore
(2 reviews)
On Apr 17, 2006, rosesgalore Delta, UT (Zone 5b) wrote:

Great experience. Ordered 5 roses, and they were in beautiful condition when they arrived. However, one was the incorrect color. I telephoned them to request an exchange - they told me to keep the rose, with their compliments, and sent me the correct plant free of charge.

Very impressive

Positive DeerPhobic
(7 reviews)
On Apr 9, 2006, DeerPhobic Gig Harbor, WA wrote:

Add my voice to the chorus of cheering fans. I have been delighted with my past purchases from ARE and, as soon as I figure out a way to keep those darn deer out of my new garden, will definitely be placing another order.

Positive ooiholmes
(6 reviews)
On Apr 2, 2006, ooiholmes Pittsburgh, PA wrote:

I spoke to a gentleman on a Friday to place my order for 2 roses.

I wanted them asap but was informed that they would not be able to ship until the Tues of next week. Which means I would be getting my plants probably the following Tuesday, since I live in PA.

To my surprised, I received them on Thursday, the same week as they were supposed to ship. Perhaps they were able to ship early. Nevertheless, I am VERY VERY HAPPY as I do want to get them early rather then being in transit for days (not good the plants).

The size of the plants are HUGE in comparison with other vendors offering own rootstock that I have ordered from.

I WOULD DEFINITELY be ordering from them again!

Positive petit_potager
(29 reviews)
On Mar 29, 2006, petit_potager wrote:

ARE offers exemplary plants, packaging and service. Over 200 of their cultivars are cavorting in my garden like a gathering of pretty hussies shamelessly flaunting themselves, stopping traffic and causing others to gasp and whisper over their immodesty.

ARE is the my #1 Choice for quality rose stock and service.

Customer Service: I called to double-check the availability status of “Adam.” It was marked “Sold-Out” on the website. The representative confirmed that it was in fact, “Sold Out.” My subsequent response was, “Gee, that is too bad. I am sorry to learn that.” I gave it no further thought. The order arrived the following day with one additional rose I did not order. ARE included an additional “Adam” to my shipment at no cost! Amazing.

How many times have they quoted 7-Day delivery, and delivered roses to my doorstep in less than 24-hours! They are fabulous!

Their record of accomplishment: Over the course of four years, the rambling white “Monsieur Tillier” we think is a "Moonlight", a "Madame Joseph Schwartz" looked suspiciously to be a "Duchesse de Brabant", and the "Perle d’Or" did an untimely swan song. Their understudies each arrived the following day as if nothing had ever happened. The display goes on with less than a 2% error rate. We all applaud.

My only request is for some new “oldies” on which to dote.

Positive kristinab
(6 reviews)
On Mar 25, 2006, kristinab Denton, TX wrote:

I have nothing but positive things to say about ARE. They have a large selection of own-root roses, and a very informative website. The roses arrive quickly, well-packaged and healthy. Customer service is very helpful. My roses have always been shipped on the date I requested.

Positive margu
(1 review)
On Mar 24, 2006, margu Los Angeles, CA (Zone 9a) wrote:

I've just got to add my two cents here. I've now planted ten roses from ARE, and I can't extol their virtues enough. The roses arrive big and healthy, and they start growing immediately! One of them, "Moonlight" I think, in less than a year has already grown about 8 feet up into a fig tree. Only one plant died, and that was because the soil ball fell off of the roots as I was planting it, but I sent in the tag and they immediately replaced it. If I had a bigger garden I'd buy 100 more!!

Positive jamie68
(6 reviews)
On Mar 19, 2006, jamie68 Vancouver, WA (Zone 8b) wrote:

I am really happy with the roses I got from ARE! They were good sized, especially for own-root roses, and had really big root systems. I wish some of the other own-root rose nurseries grew them to this size before shipping!! I would order from them a LOT more were it not for their higher than most shipping charges. I do go to them, however, when none of the nurseries with more reasonable shipping have the rose I am looking for. The Antique Rose Emporium does have an amazing selection! The packaging is also really well done - not so much as a broken leaf, let alone root or cane.

Positive LI_Rose
(12 reviews)
On Feb 15, 2006, LI_Rose (Zone 6b) wrote:

ARE has a great selection of large own-root roses sold as potted plants. Every rose I've ordered from ARE over the years has been exceptional and is now thriving in my garden. Orders have always arrived precisely at the time I was careful to select during the ordering process, and customer service has been top-notch.

For northern gardeners in particular, a major benefit of ARE plants is that they arrive already hardened off, having been grown outdoors rather than in a greenhouse. This means that the plants adjust to their new climate much more quickly and take off like gangbusters!

LIR

Positive mchl
(2 reviews)
On Dec 16, 2005, mchl Saratoga Springs
United States wrote:

I've ordered dozens of roses from the Antique Rose Emporium. All large and healthy, unlike the stock of few other antique rose growers I could name. They are always always my first choice, when they have the variety I'm looking for.

My one complaint is pretty rarified: can't they experiment a bit? They've barely added a new variety in the last dozen years. The catalogue hasn't changed since I was a slip of a girl. A little excitement, please!

Neutral ladyisle
(34 reviews)
On Dec 9, 2005, ladyisle Bohemia, NY (Zone 7a) wrote:

I have ordered a couple of times from ARE. The roses are nice, but I am not impressed with their customer service. I called on several ocassions to ask cultural questions. Not only did I not get a helpful answer, but it appeared that the person on the other end didn't really care. Oh well-there are many other companies to choose from. Another one in the same state as a matter of fact, who are not only less expensive, but offer better service with more helpful staff.

Positive Desertdenial5
(26 reviews)
On Oct 25, 2005, Desertdenial5 Tolleson, AZ (Zone 9a) wrote:

I ordered a Green Rose and it arrived within a week of placing the order. The packaging was great. It was a decent size for the price.
I will definietly be ordering from this company again.

Positive admodeva
(20 reviews)
On Oct 4, 2005, admodeva Dutton, AL (Zone 7a) wrote:

I ordered Enchantress, Pink Rosette, Souvenir de la Malmaison and Hermosa from here. They shipped the order when they promised, and a few weeks ago I found an incredibly huge box on the doorstep. Only 4 roses inside, but I could barely lift it they were so big. Their shipping is really not that bad either. Roses were so healthy, I found Hermosa and Enchantress blooming beautifully today. I can see why this place has so many positive remarks.

Negative afr
(1 review)
On Aug 23, 2005, afr Dallas, TX wrote:

The ARE website is exceptionally well organized in helping customers choose the roses they like for their own hardiness zone. I was very impressed to discover that one could specify the month and week of desired delivery when placing the order.

In late winter 2004, I placed an order for roses from ARE. The roses were to be planted in a new bed (not yet even created), but I wanted to ensure availability of my desired varities, so I placed the order early and specified a delivery date several weeks later. To my complete surprise, the roses arrived at my home the very next day after they were ordered (I live in Texas)! I was extremely impressed by the outstanding packing and packaging of the plants to ensure safe arrival.

I called ARE customer service and explained that my roses had been shipped too soon (before I was prepared to accept delivery). They offered to have the plants picked up, but I declined and was therefore forced to nurse the plants in their pots for two months until the new planting bed had been created.

I thought that this must have been a fluke experience, but when I again placed another order in late winter 2005 (with a requested delivery date several weeks later), once again the roses were delivered the very next day. This time I refused the delivery by UPS.

ARE customer service called the next day to ask why I had refused delivery, and I explained that my specified delivery date was not until several weeks later. The customer service agent did not seem to understand or care about this, nor did she even indicate any awareness that her company's website offered this particular feature (ability to specify delivery month/week).

(I note here that at least two other comments here on Dave's Garden website indicate similar experiences of shipping by ARE sooner than expected or desired.)

For a company with such an outstanding national reputation, I was very disappointed by the poor handling of their orders. Given my experiences, I am inclined not to order from them again.

Positive Yankee_Rosarian
(2 reviews)
On Jul 13, 2005, Yankee_Rosarian Cary, NC (Zone 7a) wrote:

I purchased four roses from ARE this year. ARE is one of four companies from which I purchased roses this year. By far, ARE was the best supplier, the roses came as noted, in EXCELLENT health and have thrived in unquestionable fashion. I will continue to buy from this company in the future and recommend it to anyone interesed in antique roses!

Positive Moonglow
(21 reviews)
On Jun 23, 2005, Moonglow Corte Madera, CA wrote:

Ditto on the superb packing, timely shipping, and most of all - - - HEALTHY roses!

Positive paani
(5 reviews)
On Jun 2, 2005, paani Saint Louis, MO (Zone 6a) wrote:

Purchased two roses which were shipped promptly in their incomparable packaging. They had a fair bit of blackspot, and what looked like some mildew. One was smaller than the other, and more infected. Looked like it might remain the runt. They warned on their site that blackspot could develop in shipping. Still I was a bit skeptical - after all, this variety wasn't supposed to be bothered by blackspot at all, one of the reasons I'd chosen it!

With removal of diseased leaves and a week in the open air and sun both were putting on new foliage at a rapid clip. 10 days after arrival the larger one had bloomed! (5 days in the ground).
Now, a month or so along, they've both got lots of buds and have leafed out into lovely mounded shrubs. A few aphids have visited, but not a sign of any further blackspot.

In other words, they shipped very sound strong plants with established root systems, that can take the stress of shipping and rebound to their real glory quickly.

Will definitely order again -- both for their roses, and for their packing inserts, which make fine cat tunnels. A free bonus that they don't mention!

Positive dakotaroser
(6 reviews)
On May 21, 2005, dakotaroser Kingston, NH wrote:

Ordered several ROSES from this company in March and ROSES arrived here in Kingston, NH from Texas the week I had asked for them, in perfect condition. They are by far the largest, healthiest of all the companies I had dealth with this year. This is my first year growing roses so I have many different types of roses in different sizes and conditions!, but I trusted the feed back of Daves Garden members. I'm not dissapointed. UPS has a track record of hurling the boxes down ramps at lightning speed so you wonder what you going to get if a mishap occurs but they were packaged by a company that cares about your satisfaction. There are other rose companies that are excellent as well, but this company so far has impressed me most. I will order from them next year and tell my friends and associates abouth this great company.

Positive daintybess38
(4 reviews)
On May 17, 2005, daintybess38 Utica, MI wrote:

What a great company to deal with. I ordered two climbe'rs, and was very impressed by the size. The packaging was excellent. I will definately order from Antique Rose Emporium again. Daintybess38

Positive celestialrose
(25 reviews)
On May 10, 2005, celestialrose Belmont, NH (Zone 4b) wrote:

Because of all the positive feedback about this company I placed an order way back in October for spring delivery and spent the long winter months daydreaming of the day I would get my roses. So when the UPS truck pulled into my driveway yesterday I was like a kid at Christmas! I had no fears, because I trusted everyone's feedback here, and I was not disappointed! Its a long way from Texas to New Hampshire, but the roses looked remarkably good for being in boxes for a week...all bushy, green and healthy. The packaging was terrific, and the soil was still moist. By the way, I placed another order with them prior to receiving this order, so I should be getting more roses soon! This is a first-rate company, so deserving of the many positive ratings it has received....you can order from them with complete confidence as I did!


On July 1st, 2005, celestialrose added the following:

I would like to put in another good word for this excellent company because I am so pleased and happy with the roses I received from them! Immediately after receiving my roses in May, the weather turned unseasonably cold and rainy...seemed as though the entire month it rained, and the temps. were below normal. I worried about these roses from Texas, since they had just been shipped from where it is warm and dry. For the whole month, they either just sulked or lost a good deal of their leaves, and I was getting discouraged...then suddenly, we got some sunshine and they not only started growing new leaves by leaps and bounds, but right now ALL of them are blooming their heads off, and have been completely disease-free....I have never had to spray. This goes to show that this company grows and sends out the most vigorous, healthiest and most well-established ownroots anywhere. The only complaint I have is that they don't carry very many of the roses I can grow in zone 4.....otherwise, I would order from them exclusively! They are the best!
On June 4th, 2006, celestialrose added the following:

Here it is, one year later, and my experience with the Antique Rose Emporium is still absolutely flawless. I LOVE this company! I ordered 10 more roses from ARE this year....unfortunately the weather out there in Texas was terribly HOT, so that by the time the roses arrived here in New Hampshire after being in boxes for a week, most had begun to defoliate and didn't look too chipper. Even though its a little bit disappointing when the leaves all fall off, I wasn't concerned because these roses have the best root systems of any roses I have ever received, and their plants are extremely healthy. I simply removed what few leaves remained on the plant that looked sickly, and within a few days the bushes starting pushing out new leaf buds. They are already fully leafed out and growing quickly, every single one of them. I also wanted to mention that all of my roses from ARE that I purchased last spring sailed through my zone 4 winter with no dieback. (I winter-protect somewhat, but they were so big and strong going into winter that they had no problems.) I don't know if I should publicly mention this, but I just wanted to share this tidbit.....I wrote a thankyou note to ARE to thank them for such quality roses, and in my letter I asked about their Texas Pioneer Roses because I was curious if they would do okay here in N.H., explaining that I was a little hesitant to invest in them if they weren't going to make it through my winters, but I was intrigued by them. I just wanted to know if they had any feedback from cold-zoners on these. Well, to my surprise & delight I received a box of 2 Texas Pioneer roses, with their compliments, for me to try out for myself!! Obviously, I will continue to order from ARE until they run out of roses that are hardy here!!!
Positive roselovr
(10 reviews)
On May 4, 2005, roselovr East Hampton, NY wrote:

1. Size - the biggest own-roots
2. Vigor - the healthiest
3. Packaging/shipping - the best
4. Rating - #1 (OK so I have more than one #1 but these guys are terrific)

Positive sugarlump
(13 reviews)
On Apr 30, 2005, sugarlump Louisville, KY wrote:

You get what you pay for. This company knows its business. When I opened the box, I was a very happy girl. Big, healthy plants, packaged snug as a bug. Wonderful.

Positive tmkm5370
(1 review)
On Apr 28, 2005, tmkm5370 North Haven, CT (Zone 6a) wrote:

What a fantastic company! This year I have decided to plant a few rose gardens, and after reading the reviews about Antique Rose Emporium, I decided to give them a try. I ordered 4 rose bushes and received a confirmation email almost immediately. They even sent me an email giving me the date of delivery. The plants arrived securely packed, in perfect condition, green and much larger than I expected. I will definitely order from this company again and will refer all of my gardening friends to their website.

Positive eviestevie
(2 reviews)
On Apr 23, 2005, eviestevie Austin, TX (Zone 8a) wrote:

great communication and fast shipping (though i am in tx where they are located)! i was very pleased with my order, a gruss an aachen rose, which came well packed and healthy in a 1 gal pot. would gladly do business with again

Positive delecie
(9 reviews)
On Apr 22, 2005, delecie Homestead, FL (Zone 10b) wrote:

My order of eight healthy, well packed roses arrived on 18 April in two large and sturdy boxes and in excellent shape. I received an e-mail almost immediately after I placed the order and another e-mail when the order was shipped with tracking information. I am very pleased with ARE's service and I plan to do repeat business.

Positive heidibent
(4 reviews)
On Apr 18, 2005, heidibent Southlake, TX (Zone 8a) wrote:

I've ordered over 20 roses from ARE and they simply cannot be beat. I've redone 4 large beds this year and ordered from many sites. ARE does such a great job packaging the roses, they arrive in great shape. The roses are easy to get out of the package and quickly blooming in my gardens.

Positive SeattleSuze
(5 reviews)
On Apr 17, 2005, SeattleSuze Renton, WA wrote:

This is the kind of company that does such a great all-around job that I look for ways to spend my money there. Huge, healthy plants are flourishing quickly in my garden; great selection, easy ordering, and superb shipping are only upstaged by excellent service. Thanks, ARE!

Positive Cloisters
(15 reviews)
On Apr 8, 2005, Cloisters New Bern, NC wrote:

The order I received this spring exceeded my expectations -- healthy, well-developed plants that were carefully packed. For quality & price, ARE is hard to beat.

Positive Terri2
(8 reviews)
On Mar 15, 2005, Terri2 Roswell, NM (Zone 7a) wrote:

I ordered last year(2004), I could not have been more pleased, all five roses arrived in excellent condition. all of them have thrived! will order again and again! my sweet briar rose is wonderful,even smells like green apples! exactly like they stated!

Positive slubberdegulion
(33 reviews)
On Mar 12, 2005, slubberdegulion Roanoke, VA (Zone 7a) wrote:

The roses from ARE are always beautiful, healthy, and well-rooted. Order response and e-mail shipping notification are greatly appreciated also. A great company to do business with.

Positive elorasmom
(6 reviews)
On Mar 5, 2005, elorasmom Princeton, TX (Zone 8a) wrote:

I had a great first experience with ARE! I ordered 13 roses and asked to get one per a special offer I'd received in a catalog and they not only honored it online, they sent 2 free "Old Blush" roses. They sent an email on Tuesday the roses shipped and I received them (very well packaged) on Wednesday. All looked extremely healthy = better than many I would have gotten locally. The shipping was a little pricey but it was obvious why - as they were packaged very well and were, well after-all heavy! The roses were all bright green, no broken branced or wilted leaves. I've gotten 12 planted and 3 more to go, everything looks A-OK, I am a ver happy customer! Great selection!

A lot of the local nursery men and Radio personalities recommend this store even though they are not very close to my area which is Dallas. They even have written books on Antique roses which I had bought even before I realized they sold online as well as wrote books, they truly are experts on Antique roses!

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