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|On Apr 29, 2015, KrisN Lemon Grove, CA wrote:
Posted on April 28, 2015, updated April 29, 2015
On April 29th, 2015, KrisN added the following:
An update: I did get a pleasant phone call from Glenn. The bottom line is that they ship so many roses successfully that they simply write off the ones that do not. Hence their guarantee of refund or replacement. He also pointed out that it is the end of the season - they ship September to May - so it's kinda bottom of the barrel time. That black ring I mentioned earlier has gotten much bigger now, so I have a feeling I will need the guarantee. Bummer.
|On Feb 16, 2015, ladenamoss Lufkin, TX (Zone 8b) wrote:
In January or February 2014 I received an email from ARE about a "phone in" special for roses. One of the roses listed was Belinda's Dream. I looked it up on the website and it states that it is a fragrant repeat bloomer with hips ,which is just what I wanted, so I ordered one. I received it in the mail and it was packaged well and looked good. I potted it up and noticed that it wasn't rooted very well but it grew and bloomed and it has absolutely no fragrance. I should have emailed them when I noticed but I didn't. Last week I finally got around to emailing them to ask if it may have been mistagged or if the fragrance varies from plant to plant. No response has been received as of this date. Even as a special the rose was not cheap and I understand that you get what you pay for but I paid for fragrance and didn't get it.
|On May 8, 2009, loveblossoms CA
United States (Zone 8b) wrote:
I'm actually surprised with all of the positive comments ARE has received considering I would rate them as average at best. I placed an order with them via telephone several months ago when a specific rose I was looking for was out of stock at other rose vendors I buy from. I was met with a seemingly curt and indifferent sales person right from the start which should have been a good indication of what I was to expect down the road. The sales person took my order as if she were doing me a favor by answering the phone, then abruptly hung-up. The transaction took less than 2-minutes. I was a bit baffled considering I never received an order confirmation for my one rose after that even though I provided her with all of my information. It took two requests for over a week via email to finally receive an order summary. I remained optimistic about the experience considering the feedback posted here. I was excited to receive my rose. As the shipping date approached two months later, I received no updates as to its status even up to the day it was to arrive. I decided to email them to request an update. No reply for over a week. I emailed them again. Someone finally replied almost two weeks after I had originally emailed them only to tell me that my rose had just shipped. No other details were provided, not even a tracking number, so I had to email them again just to acquire it. When my rose finally arrived I was not impressed. I received a shabby 2-gallon nursery pot full of dirt and some thin canes (the foliage had been removed for the trip which I actually appreciated however). The plant appeared healthy, but I was disappointed to have paid more for what looked like a band-size seedling I could've just ordered from Heirloom Roses for less without the large pot of excess soil. Suffice it to say, the plant only produced a few leaves of new growth at the tips, then suddenly dried-out and died. I decided not to ask them to replace the plant since I wasn't eager to relive the experience I had had with their seemingly indifferent and unreliable customer service throughout the entire experience. While I'm sure other customers have had pleasant experiences and results with ARE, I would have loved to also. I think I will stick to Northland Rosarium and Heirloom as well as a couple of other rose retailers I consider much more superior in price, selection, quality and customer service.
|On Aug 23, 2005, afr Dallas, TX wrote:
The ARE website is exceptionally well organized in helping customers choose the roses they like for their own hardiness zone. I was very impressed to discover that one could specify the month and week of desired delivery when placing the order.