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Comments regarding Summerstone Nursery

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23 positives
16 neutrals
171 negatives

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RatingAuthorContent
Negative giussepata
(1 review)
On Dec 26, 2012, giussepata Aurora, CO wrote:

Summerstone nursery is a joke wrapped up into a thief.

I ordered about 20 trees. the apple trees arrived OK but all other fruit trees ( peach, apricots, plums) arrived ungrafted and as twigs. My horses eat bigger alfalfa twigs than summerstone send its trees out as. So I contacted them, returned the trees to a PO box they gave me, at my cost ( $15). and the whole box came back because there is no such PO box. I'm certain it must be a "mistake".
I hate these basturds and hope they eat manure and turn into compost real soon. I hope somebody does some shooting down there. I can't believe they still get a business license by the state of Tennessee.
I gave up, cut my losses and ordered from Van Well nurseryin WA and can already tell they are a real outfit. $15 for a 1/2" tree. They earn their money like I do. I guess I'm not old enough.....stay away, far away from summerstone and all its aliases. Thieves.

Negative virginia0369
(1 review)
On Dec 10, 2012, virginia0369 Adrian, MI wrote:

I ordered 10 dwarf fruit trees from this company, I also ordered 5 dwarf fruit trees from another company.
The trees I received from Summerstone Nursery(the 10 trees) showed up and looked like nothing more than twigs. I ordered the exact type of tree that were the same age from another company, these trees were at least 3 times the size of Summerstone trees.
Being completely unsatisfied with Summerstone, I sent them 2 emails ( they never responded). I called them, explaining the situation. The response I got was to send them back at my expense and they would replace them. They refused to reimburse me my money or to pay for return shipping. I will NEVER use this company in the future. I WOULD NOT recommend them to anyone!!!

Negative apseV
(1 review)
On Oct 15, 2012, apseV Sinking Spring, PA wrote:

Bought dry root peach tree. Arrived in May with roots frozen solid. Planted anyway per instructions. Did not grow. Asked for replacement. Had to fill out proper form which Summerstone did not send for weeks because they were "out of stamps." Returned dead tree at my expense. Received no replacement. No reply to e-mails. Telephone not answered during posted business hours. This company's business model clearly is to sell inferior stock, not honor guarantees and hope you'll go away.

Negative rosemary1108
(2 reviews)
On Oct 2, 2012, rosemary1108 Taunton, MA wrote:

I ordered 2 each, one yellow climbing roses and 2 peach climbing rose plants. I ordered them so by the time they grew, they would be covering our trellis when we got married. WELL - that didn't happen. 2 of the rose plants were dead on arrival and never grew, the other 2 are growing just OK. 3 years and they are still not "climbing" like they said they would. I was told i would have a replacement for them this past spring, but that never happened either! I'm filing a complaint with the BBB. This is absurd!

Negative carpiris
(1 review)
On Jul 19, 2012, carpiris Lees Summit, MO wrote:

This company's product and customer "service" are deplorable at best. Numerous phone calls and emails have been ignored.
Two original plants died as well as their "free" tree. This company charges for replacements. The replacement never arrived so I have now paid 3 times for 0 rose plants. A customer service rep today told me I should have paid an extra $10 for tracking the shipment (!). Why would I want to pay this company any more money, especially for a service they are in business to provide; i.e. shipping plants.
She also said they could ship my 'replacement' next February. (Any replacement now will be in 2013; my original order was 2011.)
We garden in Missouri --we don't plant roses in the middle of winter.
This is the worst mail order experience with plants in my decades of gardening. Think twice before ordering from this company and read all the reviews online.

Negative xxim
(1 review)
On Jul 17, 2012, xxim Camas, WA wrote:

Don't buy bare root roses from them!
I ordered 6 different kinds of bare root roses from their website this spring and have planted them on the ground,taking good care of them.
Last week,they finally started blooming but I found that all of them are "NOT" what I ordered.And they are all the same kind of roses!
What made me confused is all those bare roots were sent with a name tag on,and their names are the same with what I have ordered.So,how did the nursery tag those bare roots?
I called them and a old lady answered the phone said she will send me a replace form and I have to "Dig those roses out and cut the roots to send them back to the nursery as evidence ."And I have been waited for one week and there is no such a "replacement form"sent from them.
Even though I believe that it is a fraud,but as a rose lover,I would rather let them take advantage of then to dig those blooming roses out.
But, PLEASE BE REALLY CAREFUL BUYING THINGS FROM THE SUMMERSTONE NURSERY.

Negative robinhuggles
(1 review)
On Jul 5, 2012, robinhuggles Cincinnati, OH wrote:

3 years ago I had recently lost my job to illness and was in remission, money was tight of course but I desperately needed to do something to take my mind off of all the stress & though its hard work I loved to garden & saw it as nurturing, constructive & therapeutic.
For years I had wanted and tried without success to grow a flowering dogwood tree. Its what I wanted more than anything… they cost $80.00 and up at most garden centers so when I did a search on Google and found one for only 8.95 from Summerstone Nursery I was very both leery & excited but when I saw I could garden my whole yard if I spent $60 I could get 3 free plants…. I was ecstatic… now at the time $60 was stretching my budget but I could not resist the idea of building a garden along with my dog wood tree so I pushed my limits and ordered 18 plants, I ordered my tree lots of flowering / showy bushes and perennials that were meant to thrive on my nurturing and make my yard beautiful forever…
Never having delt with internet nurseries before I was admittedly quite disappointed when a bunch of sticks with roots showed up, a number of them had lost the paper tag and I was forced to try to guess what was what…. I even took things to other garden centers trying to find out what was what,….but before I did anything I called the company & did exactly as instructed, I placed them in water immediately for 48 hours….. then I planted each plant that was tagged in the predetermined spot and potted the plants I was not sure of in hopes that they would bloom & let me know what was what….
Bottom line….and sad ending was…. Out of 18 “dormant” plants sent only 5 survived… and the rest of the sticks were dead not dormant….
Out of the 5 that survived…. Only 3 were actually what I ordered & my pink dogwood tree I wanted sooooo bad turned out to be what I believe is a dogwood shrub out of place in the center of my yard hiding the best part of my garden….and I do not find it or its little cluster of “white” flowers to be pleasing in anyway & the pink crapemertle I planted in the “perfect” spot in my back yard is… an unknown wild looking shrub that gets berries and some unattractive tiny white flowers… & I have no idea if its toxic to my dogs or grandchildren! So out of 18 plants and for $60 I got 2 Althea’s that were $ 3.75 each ($ 7.50) & a Pink Spirea $ 3.75 total cost of correct living plants is $11.25…. The first complaint to the company got me a few more dead plants delivered then after that, although I was told they would make things right nothing was sent. And my calls and emails were ignored & or put off…
It was clear they relied on another company to do the shipping…. They just take your order & money and then leave it up to an off site place to handle things…
My therapy garden turned into a truly sad place…I got sick again the next summer and have been sence... so I can not even dig up the unknown bushes….

A few days ago as I looked at the ugly shrub where my pink dogwood was suppose to be, I throught about the complaint I made to the BBB without a response & decided to check them out again…

I was happy to see we are now asked to call :

The Tennessee Division of Consumer Affairs at http://tn.gov/consumer/ or 615.741.4737.

And I did I hope you all do too!

Negative Sharon_C
(2 reviews)
On Jul 4, 2012, Sharon_C Norman, OK wrote:

I'll add my experience to this list for anyone who checks here before ordering.
I purchased 2 daylilies from Summerstone in December of 2010. My card was charged that month and my order was to be shipped when spring shipping began. My plants (along with a free Stella De Oro daylily) arrived in mid-February 2011. All were in good condition and, at the time, I was pleased. When they bloomed in May, they were both the wrong color. All 3 were Stella De Oro. I called the company the second week of May 2011 and was told that it was too hot to ship replacements, but that if I called back in September it would be taken care of.
I called again in September of 2011 and the company sent me a claim form. I was told that I should return the form and ship the incorrect plants back COD. When I shipped the incorrect plants COD, I had to pay the shipping and a COD charge, with the understanding that when the package was delivered and Summerstone paid for it, I would be reimbursed by the post office. I heard nothing for a more than a month, so at the end of October 2011, I called the post office. I was told that the returned plants had arrived the 3rd week of September and a notice had been left for Summerstone, but the package had never been picked up. A month after they arrived, they were scanned as unclaimed and sent back to me. I never received them, though I'm sure they'd have been dead anyway, and I was never reimbursed for returning them.
I also called Summerstone at the end of October to find out why my returned order was never claimed and when my replacement plants would arrive. They told me the plants would ship the next week. After calling a second time, my replacement plants arrived the last week of November 2011. They were already dormant for the winter, so I waited for spring....
In mid-April 2012, the replacement plants broke dormancy, and not only were they not the right kind of daylilies, but they weren't even daylilies at all. I had 2 hostas. Almost a year and a half after I was charged for my order, I still didn't have the correct plants and I had paid extra to ship back the unclaimed first plants.
Since that time, I have called and emailed Summerstone to request a refund for my order and they have refused to answer me. They won't reply to my emails, and when I call they tell me I need to call back and speak to someone who isn't there at that time.
At this point I've decided to just call it a lesson learned and order from a company I trust. I don't know if the problem is incompetence, negligence, or just outright dishonesty, but regardless, I echo the sentiments of those who have said don't ever order from this company.

Negative riaria17
(1 review)
On Jun 28, 2012, riaria17 Cumberland, IN wrote:

I ordered last year 2 soaring spirits roses they died shortly after I got them them I paid the money to get replacements and I received them this year the stalks but when they finally bloomed they we pink roses and not my soaring spirits they were regular roses with more than 20 petals. Now I have to pay for shipping to send them back because someone missed marked the roses they still have the tag on them saying that they are soaring spirits and they were supposed to have 5 to 8 petals and large swirl striped pink outside white in the middle not a solid pink with more than 20 petals. I have to pay to send them back and possible get the right roses that I paid for last year twice. now it is going to cost me again to get what I originally ordered and paid for once now I have to pay for the 3rd time for someone elses mistake riaria17

Negative nonasgarden
(1 review)
On Jun 28, 2012, nonasgarden Leeds, UT wrote:

I ordered 4 Royal Empress trees and received four dead sticks. They came with no instructions so I put them immediately in water hoping they would live. I then planted them in potting soil. They are still four dead stick. I've ordered from several different catalog companies in the past and, yes, received sticks but the roots are always protected, moist and they grew. Theirs were not...just dried up and no moisture.

How disappointing that they are not a reputable company. Ordering from them again is not an option and I will definitely put out the word to others to avoid doing business with this company.

Negative steiste
(1 review)
On Jun 28, 2012, steiste SOUTH WEYMOUTH, MA wrote:

Hello, just a warning for any potential customers...this company is a complete disaster...I wish I read some reviews before ordering...I wasted $90...After placing an order nothing happened for 2 weeks..I called the customer service and they finally shipped the package....I ordered fruit trees, clematis, strawberries, raspberries and blackberries..received dry sticks and tiny plants only..I was told they were in a dormant state and that I had to wait ..of course most of the plants (trees and berries) were completely dead...nothing happened after 2 months...clematis and strawberries- received tiny plants that are not doing well at all...they said they would send me a free replacement in October..I hope they will go bankrupt soon...Cannot believe they dare to fool their customers like this...

Negative ddusza
(1 review)
On Jun 13, 2012, ddusza Boyce, LA wrote:

I ordered several roses from Summerstone, while most of them came in descent conditions 2 were almost black. I planted them anyways, Waiting 4 weeks, I contacted the nursery by email, because 4 plants died, the two original black ones and two more. I understood that we would be paying 1/3 cost plus $3.95 shipping.

No response. Called - got a nursery worker that said he would transfer me to the "girl" who took care of that, she would have to send me a special form. Transfered then disconnected. Email again- no response. Customer service is GARBAGE, don't look for a replacement from this place, or a backed Guarantee, because they won't stand behind it. If you ordered: you just have to accept that they plants may live or die but what you get is all it will be.

Negative Clara_Bow
(1 review)
On Jun 5, 2012, Clara_Bow San Diego, CA wrote:

I ordered 3 rose bushes & they were dried sticks, w/ moldy roots (DOA) & packaged in a ridiculous little box w/ newspaper around the roots. My attempts at soaking & planting them could not revive any of them. I emailed the company & they said they are out of roses & will put a note in my file for next spring.
I have never felt so ripped off by an internet company & I think it is terrible that these types of complaints have been going on for years.
Why is this company able to continue to do business & what does it take to close down thieves?
In this terrible economy these horrible people have no problem stealing from the consumer. I have also filed a complaint w/ the BBB, along w/ bunches of other people. I would like a refund for all this trouble; however, I really want to see this company CLOSED.

Negative ianita
(1 review)
On Jun 4, 2012, ianita Elmont
United States wrote:

All six of my trees died. I will never ever buy from this company again - you shouldn't either.

Negative storlie
(1 review)
On Jun 1, 2012, storlie Princeton, MN wrote:

ibid for the last poster - they are frauds and need to be confronted, because it's more problematic than another example of con-artistry. I ordered pear, apple and cherry trees. about half survived. I called the company, and they said they'd send a form. The form said I could order replacements at 1/4 the cost. So I should be excited about paying less for nothing. The added problematic part is that these people are cons, not nursery people. I have no confidence in the trees that have survived - they are probably some junky seedlings from seeds. The summerstone cons don't know or care. they possibly know nothing about plants and genetics. I think I'll write the attorney general of tennessee and the US.

Negative StevenColorado
(3 reviews)
On May 29, 2012, StevenColorado Englewood, CO wrote:

Ordered six trees and got three raspberry plants free. They arrived in a very timely manner in way too small a box. When I opened the box, six dead twigs were there, no buds or leaves, with the roots in a gel. The raspberry plants had full leaves but the leaves were completely dried due to not having been watered properly.

I planted them all ASAP in case the spark of life remained and belatedly did some web research and found out they're basically a fraud. Both telephone numbers written on the package failed to connect. I wrote a nasty letter to them demanding a refund with no answer as yet. Next I notify the attorneys general of TN and CO, and try to get a chargeback.

Negative Pdail
(1 review)
On May 22, 2012, Pdail Garner, NC wrote:

I placed 2 orders on the same day in order to maximize the free plant offer. The second order came one day after the first order and 4 of the rose bushes never produced any growth. They were dead. The labels on the rose bushes were pieces of paper that in many cases had already been torn off in shipment. Now the roses that survived are blooming and NONE of them are what I ordered. Four bushes are the very same and are some kind of small shrub looking roses not at all resembling a hybrid tea rose. I've raised roses for 40 years and know what I'm doing and what the roses are supposed to look like. This company should be forced to refund all the customers and held legally responsible for shipping falsely labeled roses. This company is deplorable, dishonest, and should be investigated and closed.

Negative amneris73
(1 review)
On May 19, 2012, amneris73 Carbondale, IL wrote:

I ordered plants almost two weeks ago and have received nothing. Have sent two emails, tried to call them and received a message stating "the mailbox is full, please try again later." I am disgusted and feel I will have to eat the money they deducted from my card. I truly wish I had read reviews of Summerstone BEFORE I placed my order!!!

Negative mschulte
(1 review)
On May 15, 2012, mschulte Westminster, SC wrote:

The company sent a 4' tall peach tree but it had a blight & turned black never saw a speck of green.. received the tree late in the year - late october I believe, so watched it til spring just in case it revived or whatever....no such luck and so I sent them a portion of the tree so they could see what had killed it and they were adament that I must pay 1/4 of the price of a new tree and the shipping (which I had included in the package) talking to customer service was like talking to a two year old No No No...Unreasonable! I would caution anyone from dealing with them in the future especially after I saw their huge number of dissatisfactory ratings.

Positive Aeyla
(3 reviews)
On May 9, 2012, Aeyla Lake City, FL wrote:

Posted on April 9, 2012, updated May 9, 2012
Posted on March 22, 2012, updated April 9, 2012
I ordered two roses from them because I was looking for a specific type that I could not find at my normal on-line nurseries. After the order was placed I noticed they did not have any way to check your order for shipment. This worried me so I looked on-line for reviews and OMG!!! I just got the roses on Monday and soaked them for two days (they look dead). I planted them yesterday and now crossing my fingers. I ordered old fashioned shrub roses for a foundation planting. Now that I hear how most orders are not what they are supposed to be I am nervous because I wanted a specific rose. So if they are not I will have to dig them up and try to find something from another nursery. The places here in town only carry Knock out roses and I am so not interested in them. I wanted something that can withstand the heat and humitiy of Florida and not end up with a ton of fungus problems. Oh well I guess now is the waiting game.
Oh the stella de oro that came free looks good and is already sprouting leaves.


On April 9th, 2012, Aeyla changed the rating from neutral to negative and added the following:

One of the roses is sprouting leaves but they do not look like a shurb rose leaves. I am going to assume I got duped like everyone else. The smaller of the rose is still sticks and I have no hopes for that one since it has been three weeks or so.
I went ahead and ordered replacements from my normal online nursery that has never failed me before. Live and learn I guess.
I am glad I only ordered two plants from them.
To everyone DO NOT ORDER FROM THEM!!!!
On May 9th, 2012, Aeyla changed the rating from negative to positive and added the following:

I guess I may have jumped to negative conclusion because of all the negative comments. The rose that got leaves first is already blooming, and true to form. the second that I thought was dead started sprouting leaves a couple days after my post and now has buds on it. I do not know the color yet but I am sure it is the same as the other. I know because of all the problems I see in the comments I doubt I will order from this company again when there are so many other that I have ordered from and trusted for years. But because my roses are doing great I have to change this to positive.
Positive Susieqbarker
(1 review)
On Apr 29, 2012, Susieqbarker Neshkoro, WI wrote:

I read all the bad things about this company AFTER I had placed the order and waited in dread. I didn't wait long! I think this company is GREAT! I ordered on a Monday by phone. Within seconds I got an email order confirmation. On Wednesday I got an email saying the order had been shipped. On Saturday it was delivered by the USPS.

The trees were in wonderful condition.... Jung's have purple/black mulberries (same size) for $20.00 each -- about 12" high. I got two (and they actually sent 3) for less than what one would cost at Jung's garden center. That took care of the $6.50 postage! The persimmon is also comparable in size to the ones at Jung's Garden Center and was also much cheaper from Sunneystone. I got a "free" sugar maple. All of the trees were healthy, budded out, great root system, packed with a moist wrap around them and in gel.

I am going to place another small order yet this spring and will certainly order in the future. (If I have one MINOR complaint, it was that the young lady who took my order, incorrectly spelled the name of the town I live in. (She added an extral "L" to the end.) I emailed and asked them to change it and it wasn't changed....it didn't deter fast delivery! They probably are swamped with orders this time of year.)

Thanks Sunnystone for nice trees at a great price.

Negative sweetwoodfarm
(1 review)
On Apr 21, 2012, sweetwoodfarm Jacksonville, FL wrote:

I ordered a Mr. Lincoln rose Nov 14, 2011 to ship to Florida, roses rebloom in late January. It was shipped 3/20/2012.& took 10 days to arrive DOA. I requested a replacement 4/8 and was shipped a replacement 4/11/2012.
The mail came today and still no rose next shot is Monday the 23rd that's 11 days from Morrison, TN to Jacksonville, FL. It takes 3 days UPS... They must not be shipping when they say.

DO NOT PURCHASE FROM Summerstone Nursery

Sweetwoodfarm

Negative wcmorris
(1 review)
On Apr 17, 2012, wcmorris San Antonio, TX wrote:

Where do we begin......
We don't have a lot of money,just a desire to improve the lifestyle of our twin boys who are Disabled; diagnosis Cerebral Palsy.
We thought we would design and impalement a Wheelchair accessible garden. Work began in the last week of March and planting started on April 2 (the boys Birthdays).

We placed an online order with "Summerstone nursery" on the 2nd April, decided against our order and cancelled on the 6th April due to closer and cheaper product.We were told we would be refunded.. between 72 hours and 1 week.
April13th still no refund, so we called to find out why we had not received our refund. we were told that our order had been shipped on the 6th April and it would take 7 to 10 days to arrive.
We were not happy about it but thought we may as well honor our side of the purchase and wait for our trees etc. We never received a tracking number or shipping details, prompting us to call and ask for said items on April 16.

On April 16 we contacted the company and were told the order was never sent...( confused? we were!). At this point we had put up with enough and just wanted a refund.. that's when the abuse started. Someone claiming to be "Hal Graham the owner", told my wife repeatedly that she was stupid.My wife passed the phone to me and I proceeded to introduce myself...I were interrupted by "Hal Graham the owner" and told,I weren't American and should learn to speak English.( Yes I am an Australian,but I speak and write fluent English, as apposed to the "drawling gibberish" that we were forced to endure!)

My wife happens to be a Major in the field of Research and Statistics!.... Shock to you now "Sam Womack" .. Yes" Hal Graham the owner" has a number of Alias'..but his Alias' still doesn't catch the number Lawsuits this entity has had since 1975!

So... for anyone else out there wondering who to call, this is the chain we pursued:

McMinnville Sheriff's Department
Local Authorities: The San Antonio Police Department
The Australian Commonwealth Bank Fraud Investigative Team
The Better Business Bureau of Middle Tennessee Inc.
The Office of The Attorney General Tennessee
The Tennessee Division of Consumer Affairs
The Federal Trade Commission
The Office of Civil Rights
Internet Crime Complaint Center (IC3)
Tennessee News Affiliates: WSMV-Channel 4 Nashville and WKRN-Channel 2 Nashville

The reason for contacting so many agencies is fairly simple.. it is not about our money alone, it is the fact that these "Rogues" have been operating a "scam" for too long. Innocent people all over the country or being "Duped" of their HONEST Dollars,Verbally Abused, lied to, Racially Vilified
and laughed at for personal gain and disregard for HONEST citizens.



Negative Widdershins3
(1 review)
On Mar 24, 2012, Widdershins3 Oakland, CA wrote:

Should have looked for reviews, because I've never received such nearly-dead plants in decades of gardening. Reading other gardeners' experiences getting refunds, I'm not sure I'll try for one, but I'll certainly never EVER order from them again.

Most of the bareroot stock was severely dehydrated--the roots were shriveled and several plants are not reviving despite prolonged soaking. And I've never seen spindlier roses--they must be "Grade D" or whatever the lowest grade is. I'll try potting up or planting everything, but at this point I don't expect most of the poor little plants to live.

Oh--and beware ordering clematis: mine arrived with its roots exposed to the air (most of them were below the drainage hole of the minuscule pot) and it looks as if it has a fungus infection, too. The top growth is pale and the budding leaves are turning black and shriveling.

Negative tiffanydorsey
(1 review)
On Mar 20, 2012, tiffanydorsey Leetonia, OH wrote:

I ordered 5 packs of seeds and 2 of the 5 were wrong. Also, the "free plant" a pink rhododendron arrived dried up and on the brink of death. I doubt I can revive it. The dried up leaves on it look bug bitten and possibly diseased, not healthy looking stock. They are supposed to be sending the right seeds out ...we shall see !!!

Positive VAhorselady
(2 reviews)
On Feb 26, 2012, VAhorselady Charles City, VA wrote:

I almost didn't order from them because of all the negative reviews, but I'm very glad that I did!

I have a growing rose garden (60 different varieties and counting!) My garden is a large area and I can't afford to pay $20plus for a rose (unless its a very special type).

I found that this company has a large selection of unusal roses, plus they have a bargain price $6-$11. I ordered 5 bare-root roses and they gave me two free Rugosa roses. They came about two weeks after I ordered them. They were a little dry, but I soak all of my bare-root roses in a bucket of water for at least 24 hours. I soaked these for three days. The canes were all green and looked great after I soaked them. In fact, some of them are beginning to grow little tiny red buds. I planted them today and we'll see how they look in a couple of months.

Last year I ordered my bare-root roses from Burgess (another company that gets a bad rap). Those roses are thriving. I only lost one and that's because I forgot to plant it!

I can't tell the different between my discount catalog roses and the fancier nursery bought roses.

I highly recommend going with this company (and Burgess) for bare-root roses. Take a chance! Start with a small order and see how it goes. I'll be ordering from this place again.

Negative shafted
(1 review)
On Feb 9, 2012, shafted Quartz Hill, CA wrote:

Placed an order online. After placing my order I found all of the really bad reviews online. I obviously should have looked at the reviews prior to ordering. I immediately called them within 5 minutes of placing my order online and cancelled my order. Over a week later and still no refund to my account. I called to find out what was going on and was told that I should see my refund in the next three weeks. Really, a month to see a refund to my account. Unacceptable.

Positive diwucbs
(1 review)
On Dec 14, 2011, diwucbs Minneapolis, MN wrote:

I live in MN and the reason I gave this bad-famed company a positive rating is that I experienced 4 positive and 3 negative issues with them, and considering that I only paid less than $9 for goods+S&H, i think they are doing a ok job. Maybe they learned their lesson from the lawsuits and are behaving better now? anyway, I would use caution when buying large orders from them still, but for smaller orders they are my nursery to pick.

4 positive things: a good email response apparently written by real person; a protective case with an apparently strong free plant and two sachets of seeds I ordered; case labelled with the packing persons' names; CHEAP.

3 bad things: ordered in early Sep, requested to ship on early Oct, they played a trick on the confirmation page so even I get a screen display saying the system received my shipping date request, the confirmation email they sent later does not say so, and luckily I had the screenshot of the correct date so they responded and admitted their mistake; emailed me saying delivered in late Nov, actually delivered on Dec 12; the strong roots of the free plant have some tear and wound, and the paid seeds are intended for sowing latest by Dec 2011, but at the website they claimed the seed to be fresh and ok for 2012 sowing.

so, overall, they have still a bad and dishonest image in me, but i would still use them to put a few small, not urgent, and cheap orders. After all, you can't find a foot-tall dormant blackberry plant and 800+ wild flower seeds at your local store for $9.

My guess of how this company makes money is that they buy weak plants at dirt price from other good name nurseries, and sell them to you at a low but final price, and only ships when the stock accumulates to a large volume that they can find a carrier to do so at discounted price.

My advice: buy cheap, popular and plants, and learn to do some first-aid for plants, so that you have a good chance of spending 10% of the money you would spend in a good name nursery and get a plant that s 30% as good as the more expensive counterparts.

Negative rajadave
(1 review)
On Nov 24, 2011, rajadave Centerville, TN wrote:

Posted on June 18, 2011, updated November 24, 2011
I ordered 15 trees and bushes.
11 were dead on arrival.

2 of the living trees were of the wrong type. I requested replacements, and was shipped the wrong product again!

I lost $84.55 because of the dead trees and bushes. I would like my money back from this vendor.

Keep others from getting burned:

1) File an online complaint with Tennessee Consumer Affairs: http://tn.gov/consumer/index.shtml . . . click on File a Consumer Complaint.
There is already a lawsuit against Summerstone: http://www.tn.gov/attorneygeneral/cases/autumnridge/autumnri...

2) Complain to the BBB: http://www.bbb.org/nashville/business-reviews/nurseries-plan...

These are online forms, and only take a minute . . . .


On November 24th, 2011, rajadave added the following:

State of Tennessee Sue Summerstone Nursery
Following More Than 400 Consumer Complaints

http://www.tn.gov/attorneygeneral/cases/autumnridge/autumnri...

"These defendants sell nursery goods through mail order catalogs and from their websites. Primarily, the defendants allegedly ship non-viable nursery goods, fail to ship complete or accurate orders, and employ deceptive refund and replacement policies in violation of the Tennessee Consumer Protection Act. The State and these defendants have entered into an Agreed Judgment resolving the State’s lawsuit. The agreement provides for extensive injunctive relief and money for consumer restitution for unresolved complaints."
___________________________________________

Better Business Bureau Rating
-- http://www.bbb.org/nashville/business-reviews/nurseries-plan...

Summerstone Nursery, Inc.
Score = F
On a scale of A+ to F
Factors that lowered Summerstone Nursery, Inc.'s rating include:
• 151 complaints filed against business
• Failure to respond to 38 complaints filed against business.
• 28 complaints filed against business that were not resolved.
• 8 serious complaints filed against business.
• Government action(s) against business.
Business has failed to resolve underlying cause(s) of a pattern of complaints.
This company has a serious pattern of complaint. Specifically, complaints allege consumers paid for live trees and plants; however, when the merchandise arrived it was not as advertised. Consumers describe the items as dry, dead sticks. In addition, complaints indicate delivery took longer than promised or items were never delivered.
On January 3, 2011, BBB sent certified correspondence to this company requesting their immediate attention in resolving the unanswered and unresolved complaints on file with BBB by January 12, 2011; however, the company failed to cooperate with BBB's request.
____________________________________________________

Summerstone Nursery sells fruit trees, nut trees, roses, berry plants, flowers, flower seeds, vegetable seeds, shade trees, flowering trees, grapes, lilies, hedges, organic seeds, ornamentals and more. They are located in Morrison, Tennessee. Their website is: http://www.summerstonenursery.com
Negative Sapello
(1 review)
On Nov 14, 2011, Sapello Wichita, KS wrote:

Negative dominator_1320
(1 review)
On Nov 5, 2011, dominator_1320 Haymarket, VA wrote:

Everyone should be aware these people are everyday plain thieves. I ordered $300 worth of trees six weeks ago and nothing has arrived.

Multiple attempts at reaching the Womaks by email and phone has had no results.
Sad for these people really, as they have ripped off the wrong guy here...the TN State District Attorney will now take up this case of good old, plain and simple theft...anyone else want to join the fun?

Negative plantgnome1
(31 reviews)
On Sep 23, 2011, plantgnome1 nowhere land, NY (Zone 6b) wrote:

I had ordered Peonies from them before there was this site-I got the bareroots which did not grow. I put a stop payment with my credit card company immediately because I never received a response from my numerous emails. Amazingly they sent new plants. which did grow-but its now been over 5 years and neither plant ever got a flower on it. So I have moved them to what I call my plant cemetery (ie: any plant that doesnt do what its supposed to gets planted there) lets see what happens. I feel so bad for all you people who got scammed. If your plant does not grow and you can't get hold of the company-immediately put a stop on your credit card-do not wait months for a dead twig to sprout. Do not pay by check or money order. If per chance the plant does sprout after waiting months-contact the credit card co. again and they will release the funds to the company.

Negative Whirlwind2000
(8 reviews)
On Sep 13, 2011, Whirlwind2000 Monroe, CT wrote:

WARNING! DON'T BUY FROM SUMMERSTONE NURSERY!

In late Spring I received my order of :
1 Aconitum - Bicolor (bare root)
1 Aconitum - Eleanora (bare root)
plus a bonus plant of 1 Stella D'Oro Day Lily (bare root).

They offer a 12 month guarantee which states that they will replace at 1/4 cost plus 3.50 shipping if they fail to grow.

The Aconitum - Bicolor never came up, the Stella D'Oro Daylily bonus turned out to be a hosta and the
Aconitum - Eleanora turned out to be a plant I don't reconize.

The bareroot plants were in a bag clearly marked as the plant that I ordered. 2 of the 3 plants were not the plant I ordered. Probably the dead plant wasn't correct either.

I feel that they are sending out the wrong plants intentionally. I only had a small order, but I learned my lesson. Just thought I would add my experience to help others who read this review.

Negative ruthiebell
(1 review)
On Sep 3, 2011, ruthiebell Indianapolis, IN wrote:

Posted on September 3, 2011, updated September 3, 2011
THIS COMPANY IS RUN BY SCAM ARTISTS! Please take the time to read this and inform yourself before making the same mistake that I did.

Summerstone Nursery sent me completely dead "bareroot" roses that were actually completely dead - not dormant - and never sprouted a single leaf bud. I am an experienced rose gardener and grew 5 bareroot roses purchased from a big bin in Menard's right beside these "dead sticks" that they sent me and those 5 are all thriving and 4 feet tall. The 3 I purchased from Summerstone Nursery are the same dead sticks I put in the ground the day they arrived.

To add insult to injury, this company assured me they would grow when I called with my concerns about the appearance of the "sticks" they sent me after the package arrived. Now that they have kept my money - they do not respond to voice mails and do not respond to emails.

Beware!! I should have done more research before ordering - as it would have been abundantly clear based on the experiences of others.


On September 3rd, 2011, ruthiebell added the following:

After doing some research, I learned that Summerstone Nursery has a government action against them for advertising live plants and selling people dead plants that do not grow. There is a way to file a claim against them.

Check out this website at the Better Business Bureau in Nashville for information about filing a claim with their state consumer protection agency. They were fined $30,000 to provide restitution to consumers who have been ripped off.

http://www.bbb.org/nashville/business-reviews/nurseries-plan...
Negative summerkrae
(1 review)
On Aug 19, 2011, summerkrae Bloomfield, IN wrote:

I am an experienced gardner. On April 15, 2011, I placed two large order with Summerstone Nursery. The orders arrived, and the following items were dead sticks upon arrival and never came out of dormancy: Iceberg Rose ($9.95); Bolera Rose ($10.95); Bonica Rosa ($9.95); Climbing Angel Face Rose ($8.95) Fredric Mistral Rose ($10.95), Betty White Rose ($8.95) and Climbing Garden Sun Rose ($8.95). Total of dead merchandise $68.65. The roses never came out of dormancy even after immediate and proper planting, and careful watering. One of the free white birch trees was dead. Regarding the other order of 15 April, 2011, only 1 of the 7 trees was other than a dead stick, and the climbing Fourth of July Rose was a dead stick. Total of dead merchandise: $54.65. The company has no refund policy. I do not want to again pay one-fourth of the original purchase price plus shipping for plants that will likely be dead on arrival. The dead merchandise totaled $123.30 plus a portion of the shipping and handling I paid of $17 for the dead merchandise equates to $10.00. I do not recommend doing business with this company.

The blueberries we ordered (6 each) and crepe Myrtle (free tree) were fine and lived. However, the bad outweighs the good with this company. Recommend definitely not ordering roses from them. Thank you.

Positive onionfarmer
(1 review)
On Aug 10, 2011, onionfarmer Cody, WY wrote:

Prices enticed me into giving this place a try. I ordered 10 apple trees, 5 burning bushes, and 6 red weigela. I was surprised to receive the dormant plants in February, as I expected to get them nearer to a later planting date here in Wyoming. However, I kept the plants covered with a towel in a dark cold place and dampened them about once a week. In March, the ground thawed enough to plant and water them. We had a cold late spring, but when it finally warmed up, all 21 plants produced green buds and started growing. Now it is mid-August and every plant looks healthy and promising, making allowances for rabbits chewing on the burning bushes.

Though a bit concerned when I ran across the negative comments online, I now think this was a good deal. I have mail-ordered plants from "big name" nurseries several times in the past, with mixed results. So, (for me) Summerstone provided acceptable service.

Negative majdan
(1 review)
On Jul 29, 2011, majdan FAIRFAX STATION, VA wrote:

Posted on July 5, 2011, updated July 29, 2011
I ordered 10 roses and 2 lilacs in early May, a bit late for my area but not excessively. It took 4 days before they shipped and another week before they arrived. I was NOT pleased when I opened the box; everything was packed in tightly and the plants looked dreadful. The lilacs had small leaves on them, but the leaves were all yellow from being in a dark box for at least a week. All of the roses were domant, but some looked pathetic. The free trees thrown in were all brown and dried (they did NOT recover after planting).

After soaking the the plants in buckets of water for a day I went ahead and planted the roses and within 3 days more than half of them sprouted leaves. It's been about 6 weeks now and all of the roses are alive. One is just now opening leaves and looks like it may make it. Two have already bloomed; all 10 are thriving. One of the roses was mislabeled; instead of a yellow climber it's a red. I put the lilacs in a bucket of water in a shady spot for a week until the leaves turned green and then planted them. They're doing well.

Bottom line is that what I paid for has survived, the freebies were worth what I paid for them. I disliked how long shipping took and he way they were packed, but I can't argue with the fact that most everything is greening up nicely. I see from other reviews that I may have been the exception (perhaps in part because I'm experienced with growing roses). I may order from them again, but next time I will spring for expedited shipping.


On July 29th, 2011, majdan changed the rating from positive to negative and added the following:

Okay, nearly all of the roses have bloomed now. I ordered a wide variety of colors (no two roses in my order were the same), but what I got were two varieties of red roses (only 3 of them should have been red). The weak one that I thought MIGHT make it did not survive. While 9 of 10 roses are doing well, I have no confidence that ANY of them is actually what I ordered. Their guarantee states "If by mere chance any plant or tree, due to an error on our part, turns out to be the wrong item or color from that ordered, you may return it to us at our expense for a free replacement within six months after arrival." This was no mere chance or error... it was outright fraud (they all had individual paper labels indicating they were what I'd ordered). I have no intention of digging up perfectly healthy (although of unknown variety) roses to send back to them, especially since other feedback here indicates what I get will likely be even worse. I'll just say "STAY AWAY!!!" and order future roses from elsewhere.

STAY AWAY... STAY AWAY... STAY AWAY!!!
Negative kathystrong
(1 review)
On Jul 20, 2011, kathystrong San Juan Capistrano, CA wrote:

Posted on February 27, 2011, updated July 20, 2011
Posted on November 17, 2010, updated February 27, 2011
Posted on June 27, 2010, updated November 17, 2010
I am an expert rosarian and bought 6 bareroot roses from them this year. I could not get a single one of them to break dormancy, no matter what I did to try and save them. They were dead on arrival. Save your money.


On November 17th, 2010, kathystrong added the following:

Update November 2010 -- I send them an email every month asking for either replacement roses or a refund. I have NEVER gotten any response from them. Do not even try to do business with them. I got ripped off.

Kathy
On February 27th, 2011, kathystrong changed the rating from negative to neutral and added the following:

Well, I'll be darned. They actually shipped a replacement order to me, which arrived yesterday, with all roses in good shape, and alive. So I will change this to a neutral. A year late, but at least they did it.
On July 20th, 2011, kathystrong changed the rating from neutral to negative and added the following:

Back to negative -- all the replacement roses they shipped to me were mislabeled. I had ordered a variety of hybrid tea and floribunda roses, and what I received was all one variety that bears no resemblance to any variety that I actually ordered.
Negative amyrosez
(1 review)
On Jul 15, 2011, amyrosez Clarksville, TN wrote:

I am a military wife whose husband is gone the GREAT majority of the time. I am also the mother of a now 3 year old daughter who was 2 at the time of my order. I say these things to stress how precious our time and money is. Spring of 2010 my husband was deployed and I ordered $150 worth of Apricot Sparkles daylilies from Summerstone. They were healthy when I got them and I planted them right away. That summer when they started blooming I saw that not ONE of them was Apricot Sparkles. They looked to be the purple Stella d'Oro type and some kind of banana yellow type that is larger than the purple ones. I promptly emailed Summerstone. After emailing them several times, I called them. Incredibly unprofessional. They seemed to have no clue as to what was going on or how to resolve the situation. I told them I was willing to dig them all up and send them back to them, at their cost, if they can assure me that I can receive what I actually ordered. They agreed to that and told me they were sending me a form of some kind in the mail for me to fill out and send with the daylilies. I never received it. I get no email responses from them. When I call, I ask for a supervisor and I'm on hold forever or they hang up on me. At this point I have given up except I am considering going to the BBB. I get ticked off everytime I look at those flower beds. My color scheme is coral/apricot and purples. These flowers totally throw it off along with the wasted work, time, and money. I will warn everyone about my experience with Summerstone in order to try to spare them the trouble for as long as I can speak/type or Summerstone goes out of business.

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