Comments regarding Summerstone NurseryClick here to return to Summerstone Nursery's listing.
|On May 19, 2012, amneris73 Carbondale, IL wrote:
I ordered plants almost two weeks ago and have received nothing. Have sent two emails, tried to call them and received a message stating "the mailbox is full, please try again later." I am disgusted and feel I will have to eat the money they deducted from my card. I truly wish I had read reviews of Summerstone BEFORE I placed my order!!!
|On May 15, 2012, mschulte Westminster, SC wrote:
The company sent a 4' tall peach tree but it had a blight & turned black never saw a speck of green.. received the tree late in the year - late october I believe, so watched it til spring just in case it revived or whatever....no such luck and so I sent them a portion of the tree so they could see what had killed it and they were adament that I must pay 1/4 of the price of a new tree and the shipping (which I had included in the package) talking to customer service was like talking to a two year old No No No...Unreasonable! I would caution anyone from dealing with them in the future especially after I saw their huge number of dissatisfactory ratings.
|On May 9, 2012, Aeyla Lake City, FL wrote:
Posted on April 9, 2012, updated May 9, 2012
On April 9th, 2012, Aeyla changed the rating from neutral to negative and added the following:
One of the roses is sprouting leaves but they do not look like a shurb rose leaves. I am going to assume I got duped like everyone else. The smaller of the rose is still sticks and I have no hopes for that one since it has been three weeks or so.
I went ahead and ordered replacements from my normal online nursery that has never failed me before. Live and learn I guess.
I am glad I only ordered two plants from them.
To everyone DO NOT ORDER FROM THEM!!!!
On May 9th, 2012, Aeyla changed the rating from negative to positive and added the following:
I guess I may have jumped to negative conclusion because of all the negative comments. The rose that got leaves first is already blooming, and true to form. the second that I thought was dead started sprouting leaves a couple days after my post and now has buds on it. I do not know the color yet but I am sure it is the same as the other. I know because of all the problems I see in the comments I doubt I will order from this company again when there are so many other that I have ordered from and trusted for years. But because my roses are doing great I have to change this to positive.
|On Apr 29, 2012, Susieqbarker Neshkoro, WI wrote:
I read all the bad things about this company AFTER I had placed the order and waited in dread. I didn't wait long! I think this company is GREAT! I ordered on a Monday by phone. Within seconds I got an email order confirmation. On Wednesday I got an email saying the order had been shipped. On Saturday it was delivered by the USPS.
|On Apr 21, 2012, sweetwoodfarm Jacksonville, FL wrote:
I ordered a Mr. Lincoln rose Nov 14, 2011 to ship to Florida, roses rebloom in late January. It was shipped 3/20/2012.& took 10 days to arrive DOA. I requested a replacement 4/8 and was shipped a replacement 4/11/2012.
|On Apr 17, 2012, wcmorris San Antonio, TX wrote:
Where do we begin......
|On Mar 24, 2012, Widdershins3 Oakland, CA wrote:
Should have looked for reviews, because I've never received such nearly-dead plants in decades of gardening. Reading other gardeners' experiences getting refunds, I'm not sure I'll try for one, but I'll certainly never EVER order from them again.
|On Mar 20, 2012, tiffanydorsey Leetonia, OH wrote:
I ordered 5 packs of seeds and 2 of the 5 were wrong. Also, the "free plant" a pink rhododendron arrived dried up and on the brink of death. I doubt I can revive it. The dried up leaves on it look bug bitten and possibly diseased, not healthy looking stock. They are supposed to be sending the right seeds out ...we shall see !!!
|On Feb 26, 2012, VAhorselady Charles City, VA wrote:
I almost didn't order from them because of all the negative reviews, but I'm very glad that I did!
|On Feb 9, 2012, shafted Quartz Hill, CA wrote:
Placed an order online. After placing my order I found all of the really bad reviews online. I obviously should have looked at the reviews prior to ordering. I immediately called them within 5 minutes of placing my order online and cancelled my order. Over a week later and still no refund to my account. I called to find out what was going on and was told that I should see my refund in the next three weeks. Really, a month to see a refund to my account. Unacceptable.
|On Dec 14, 2011, diwucbs Minneapolis, MN wrote:
I live in MN and the reason I gave this bad-famed company a positive rating is that I experienced 4 positive and 3 negative issues with them, and considering that I only paid less than $9 for goods+S&H, i think they are doing a ok job. Maybe they learned their lesson from the lawsuits and are behaving better now? anyway, I would use caution when buying large orders from them still, but for smaller orders they are my nursery to pick.
|On Nov 24, 2011, rajadave Centerville, TN wrote:
Posted on June 18, 2011, updated November 24, 2011
On November 24th, 2011, rajadave added the following:
State of Tennessee Sue Summerstone Nursery
Following More Than 400 Consumer Complaints
"These defendants sell nursery goods through mail order catalogs and from their websites. Primarily, the defendants allegedly ship non-viable nursery goods, fail to ship complete or accurate orders, and employ deceptive refund and replacement policies in violation of the Tennessee Consumer Protection Act. The State and these defendants have entered into an Agreed Judgment resolving the State’s lawsuit. The agreement provides for extensive injunctive relief and money for consumer restitution for unresolved complaints."
Better Business Bureau Rating
Summerstone Nursery, Inc.
Score = F
On a scale of A+ to F
Factors that lowered Summerstone Nursery, Inc.'s rating include:
• 151 complaints filed against business
• Failure to respond to 38 complaints filed against business.
• 28 complaints filed against business that were not resolved.
• 8 serious complaints filed against business.
• Government action(s) against business.
Business has failed to resolve underlying cause(s) of a pattern of complaints.
This company has a serious pattern of complaint. Specifically, complaints allege consumers paid for live trees and plants; however, when the merchandise arrived it was not as advertised. Consumers describe the items as dry, dead sticks. In addition, complaints indicate delivery took longer than promised or items were never delivered.
On January 3, 2011, BBB sent certified correspondence to this company requesting their immediate attention in resolving the unanswered and unresolved complaints on file with BBB by January 12, 2011; however, the company failed to cooperate with BBB's request.
Summerstone Nursery sells fruit trees, nut trees, roses, berry plants, flowers, flower seeds, vegetable seeds, shade trees, flowering trees, grapes, lilies, hedges, organic seeds, ornamentals and more. They are located in Morrison, Tennessee. Their website is: http://www.summerstonenursery.com
|On Nov 14, 2011, Sapello Wichita, KS wrote:|
|On Nov 5, 2011, dominator_1320 Haymarket, VA wrote:
Everyone should be aware these people are everyday plain thieves. I ordered $300 worth of trees six weeks ago and nothing has arrived.
|On Sep 23, 2011, plantgnome1 nowhere land, NY (Zone 6b) wrote:
I had ordered Peonies from them before there was this site-I got the bareroots which did not grow. I put a stop payment with my credit card company immediately because I never received a response from my numerous emails. Amazingly they sent new plants. which did grow-but its now been over 5 years and neither plant ever got a flower on it. So I have moved them to what I call my plant cemetery (ie: any plant that doesnt do what its supposed to gets planted there) lets see what happens. I feel so bad for all you people who got scammed. If your plant does not grow and you can't get hold of the company-immediately put a stop on your credit card-do not wait months for a dead twig to sprout. Do not pay by check or money order. If per chance the plant does sprout after waiting months-contact the credit card co. again and they will release the funds to the company.
|On Sep 13, 2011, Whirlwind2000 Monroe, CT wrote:
WARNING! DON'T BUY FROM SUMMERSTONE NURSERY!
|On Sep 3, 2011, ruthiebell Indianapolis, IN wrote:
Posted on September 3, 2011, updated September 3, 2011
On September 3rd, 2011, ruthiebell added the following:
After doing some research, I learned that Summerstone Nursery has a government action against them for advertising live plants and selling people dead plants that do not grow. There is a way to file a claim against them.
Check out this website at the Better Business Bureau in Nashville for information about filing a claim with their state consumer protection agency. They were fined $30,000 to provide restitution to consumers who have been ripped off.
|On Aug 19, 2011, summerkrae Bloomfield, IN wrote:
I am an experienced gardner. On April 15, 2011, I placed two large order with Summerstone Nursery. The orders arrived, and the following items were dead sticks upon arrival and never came out of dormancy: Iceberg Rose ($9.95); Bolera Rose ($10.95); Bonica Rosa ($9.95); Climbing Angel Face Rose ($8.95) Fredric Mistral Rose ($10.95), Betty White Rose ($8.95) and Climbing Garden Sun Rose ($8.95). Total of dead merchandise $68.65. The roses never came out of dormancy even after immediate and proper planting, and careful watering. One of the free white birch trees was dead. Regarding the other order of 15 April, 2011, only 1 of the 7 trees was other than a dead stick, and the climbing Fourth of July Rose was a dead stick. Total of dead merchandise: $54.65. The company has no refund policy. I do not want to again pay one-fourth of the original purchase price plus shipping for plants that will likely be dead on arrival. The dead merchandise totaled $123.30 plus a portion of the shipping and handling I paid of $17 for the dead merchandise equates to $10.00. I do not recommend doing business with this company.
|On Aug 10, 2011, onionfarmer Cody, WY wrote:
Prices enticed me into giving this place a try. I ordered 10 apple trees, 5 burning bushes, and 6 red weigela. I was surprised to receive the dormant plants in February, as I expected to get them nearer to a later planting date here in Wyoming. However, I kept the plants covered with a towel in a dark cold place and dampened them about once a week. In March, the ground thawed enough to plant and water them. We had a cold late spring, but when it finally warmed up, all 21 plants produced green buds and started growing. Now it is mid-August and every plant looks healthy and promising, making allowances for rabbits chewing on the burning bushes.
|On Jul 29, 2011, majdan FAIRFAX STATION, VA wrote:
Posted on July 5, 2011, updated July 29, 2011
On July 29th, 2011, majdan changed the rating from positive to negative and added the following:
Okay, nearly all of the roses have bloomed now. I ordered a wide variety of colors (no two roses in my order were the same), but what I got were two varieties of red roses (only 3 of them should have been red). The weak one that I thought MIGHT make it did not survive. While 9 of 10 roses are doing well, I have no confidence that ANY of them is actually what I ordered. Their guarantee states "If by mere chance any plant or tree, due to an error on our part, turns out to be the wrong item or color from that ordered, you may return it to us at our expense for a free replacement within six months after arrival." This was no mere chance or error... it was outright fraud (they all had individual paper labels indicating they were what I'd ordered). I have no intention of digging up perfectly healthy (although of unknown variety) roses to send back to them, especially since other feedback here indicates what I get will likely be even worse. I'll just say "STAY AWAY!!!" and order future roses from elsewhere.
STAY AWAY... STAY AWAY... STAY AWAY!!!
|On Jul 20, 2011, kathystrong San Juan Capistrano, CA wrote:
Posted on February 27, 2011, updated July 20, 2011
On November 17th, 2010, kathystrong added the following:
Update November 2010 -- I send them an email every month asking for either replacement roses or a refund. I have NEVER gotten any response from them. Do not even try to do business with them. I got ripped off.
On February 27th, 2011, kathystrong changed the rating from negative to neutral and added the following:
Well, I'll be darned. They actually shipped a replacement order to me, which arrived yesterday, with all roses in good shape, and alive. So I will change this to a neutral. A year late, but at least they did it.
On July 20th, 2011, kathystrong changed the rating from neutral to negative and added the following:
Back to negative -- all the replacement roses they shipped to me were mislabeled. I had ordered a variety of hybrid tea and floribunda roses, and what I received was all one variety that bears no resemblance to any variety that I actually ordered.
|On Jul 15, 2011, amyrosez Clarksville, TN wrote:
I am a military wife whose husband is gone the GREAT majority of the time. I am also the mother of a now 3 year old daughter who was 2 at the time of my order. I say these things to stress how precious our time and money is. Spring of 2010 my husband was deployed and I ordered $150 worth of Apricot Sparkles daylilies from Summerstone. They were healthy when I got them and I planted them right away. That summer when they started blooming I saw that not ONE of them was Apricot Sparkles. They looked to be the purple Stella d'Oro type and some kind of banana yellow type that is larger than the purple ones. I promptly emailed Summerstone. After emailing them several times, I called them. Incredibly unprofessional. They seemed to have no clue as to what was going on or how to resolve the situation. I told them I was willing to dig them all up and send them back to them, at their cost, if they can assure me that I can receive what I actually ordered. They agreed to that and told me they were sending me a form of some kind in the mail for me to fill out and send with the daylilies. I never received it. I get no email responses from them. When I call, I ask for a supervisor and I'm on hold forever or they hang up on me. At this point I have given up except I am considering going to the BBB. I get ticked off everytime I look at those flower beds. My color scheme is coral/apricot and purples. These flowers totally throw it off along with the wasted work, time, and money. I will warn everyone about my experience with Summerstone in order to try to spare them the trouble for as long as I can speak/type or Summerstone goes out of business.
|On Jul 14, 2011, Shimi Santa Fe, NM wrote:
I was looking for a blue girl rose as I had lost several roses in the extreme freeze coupled with extreme drought that New Mexico experienced last winter. Summerstone seemed to have reasonable prices and a reasonably professional-looking website, so I ordered from them. Ten days later I also ordered a pink peace rose, as I had loved the one I had gotten from Costco a few years before. Both orders arrived in a timely manner, so I soaked and planted them and the free altheas. Six weeks later the blue girl rose finally sprouted, as well as one althea. I called Summerstone to ask about the dead peace rose. The phone rang and rang. I checked the hours, and it was supposed to be their business hours. I e-mailed. No reply. I called again the next week and reached someone who said they'd send me a form to fill out. No form arrived. I called again and let it ring for ten minutes at a time. I e-mailed with the heading URGENT, a week ago. Tried to call again today till the phone company automatically cut me off. Finally looked at reviews on this page and saw the Better Business Bureau alert and the info on lawsuits. I've asked Discover Card to dispute it. Thankfully it's a small amount, but I'd rather donate to orphan children, disaster relief, local food bank etc. than have these scoundrels at Summerstone get it! I don't really have a lot of time to look up reviews on every single merchant I do business with, but from now on I will take the extra time to look at the Dave's Garden site. What a shame that the regulatory environment in this country is now so weak that corporations and online businesses are allowed to get away with this kind of business practice.
|On Jul 10, 2011, richy_rich Pearce, AZ wrote:
Ordered 10 trees and 3 other plants. Received 19 pathetic trees of wrong type and no plants. After 2 months, 5 trees actually came alive. But of course they are not the ones I wanted!
|On Jul 8, 2011, ntugman Jefferson, NC wrote:
I ordered $160 worth of Echinacea plants in May and have never been more disappointed. I would have rather received an empty box which is what my shipment was worth. I have ordered from nurseries across the country for 20 years and almost all of my experiences have been positive. I wish I would have checked Dave's Garden before I ordered from this company. I will never do business with them again and will go out of my way to tell everyone that I know how unprofessional this company is.
|On Jun 15, 2011, yo_mare Raleigh, NC wrote:
my favorite nursery!
|On Jun 15, 2011, gamody South Bend, IN wrote:
Ordered some fruit trees and with that they also added in some ornamentals. All arrived in about a week and were shipped dormant (i.e. they looked like sticks) Followed directions and kept them watered and in about 2-3 weeks all had 'woke-up' with green buds and clear signs of life. I was only really worried about the peach as it was the last to bud but it too eventually came out of its shell although I will need to prune off quite a bit that looks to be well and truly dead at the ends but overall I am pleased with the results and impressed with the prices.
|On Jun 15, 2011, dsharka Methuen, MA wrote:
I ordered $80 worth of of plants from this place - (15 hedges and four grasses) all but five died. I've been trying to contact them for some sort of refund of explanation on what happened and I am unable to reach them. I've made 3 attempts now and today will be my fourth.
|On Jun 8, 2011, fred40 Middletown, NY wrote:
These are the same vile scum that ran Autumn Ridge nursery. Few years ago I ordered dozens of trees from them. Four survived, and instead of the european pears they were labeled as, they turned out to be rootstock. So I had to dig out these now 8' trees. I also had shipped back a bunch of dead sticks that they had sent me at my cost and never heard from them again, despite many attempts to contact them. In my opinion, the worst thing a nursery can do is send the wrong item, since it can be years of effort and care only to find you now have a hard task of digging it out and have wasted precious time. To the few positive reviewers (those that are not shills for the putrid Womacks) be very careful until you confirm that fruit tree you think you have is not something else entirely.
|On Jun 6, 2011, spowen Blacksburg, VA wrote:
i ordered 12 creeping phlox, 10 dragon sedum and was sent 1 fountain grass, a crepe myrtle and red maple as a prize for the size of my order. all but the sedum arrived bone dry. i hydrated everything according to directions and got them in the ground. they came a little early for my region which surprised me since they said they'd ship at the appropriate time. a quick check of my zipcode would have showed i'm in the mountains and stay colder than the rest of VA. sigh.
|On May 20, 2011, MichelleSt Arlington, TX wrote:
I ordered plants and flowers on May 13. Got an email telling me my plants was shipped on May 16. Today is May 20, they have debited my bank on the day the order was placed but I still havent seen the ghost of my plants yet. I sent email but no reply. Called but nobody picked up. Cant spend all the time calling them. Probably already lost some money on this order and I do not want to add up to the statistic. Do not buy from this company. Not worth the heartache and single dime of saving.
|On May 16, 2011, dattilo0691 Erie, CO wrote:
I ordered about 20 various fruit trees in the 2-4ft. range (bare root) at the end of April. The plants arrived in a prompt manner (I did spend the extra $7.50 for express shipping) and they looked to be in good shape. I was missing a couple of the ordered items though so I called them and talked to a very nice customer service rep. This was over the weekend and I just received a notification that the missing trees had been shipped (Monday morning).
|On May 12, 2011, makenice Greenwood, IN wrote:
Okay, now i'm a little scared! On May 7th I just ordered a big order that included some trees and various flowers. They did have a huge discount compared to other sites and I thought, well it's a nursery, surely it will be good. But I didn't do my homework, I never would have taken a chance with so many negative reviews. I received a confirmation of my order but what made me a little suspicious is no dates were listed for shipping ect... Also words were spelled wrong (petty I know, but supposed to be a professional site.) and I started looking for reviews. I will let everyone know if I ever receive my order and if it's good shape. Fingers crossed! I will only anticipate the best at this point but i'm scared. It was a lot of money to lose out on.
|On Apr 30, 2011, spiregrain Marlborough, MA wrote:
These people should be ashamed of themselves -- at least as ashamed as I am for having given them my money. I paid for a bunch of plants and when I never got a shipping confirmation or an order confirmation, but my money was taken immediately in spite of this. I attempted to contact them on multiple occasions. No response whatsoever.
|On Apr 30, 2011, anchel11 Maryville, TN wrote:
I ordered 2 big orders from Summerstone Nursery in February, I guess I was carried away with the prices they have and variety. It did take long for them to ship and I got concerned. However, when I called, I always got someone to answer and Nicole was very nice and helpful and answered all my questions. Then I decided to check this nursery out online and ran across these negative reviews. To be honest I really freaked out reading them because my orders were big. Finally, when they arrived, I found all the plants in good shape except for a few that were small and kind of dry. But since I ordered so many and many of them came freeas a bonus, I didnt not worry much. I wanted to plant and see how they would do and all the plants are doing just great, all broke dormancy in the next few days after planting and look very healthy and happy now growing leaves and blooming. I ordered roses, fruit trees, burning bushes, red weigela, they all came big and healthy and they are all doing well. I would not recommend ordering azalea, globe arbovitae, they came really small and dry. Other than that I am very happy with the order and would order again.
|On Apr 29, 2011, anzawalker Anza, CA wrote:
Order was shipped 7 days after receipt. Received entire order within 8 days after shipping(we're in a rural area)...everything in good shape. The 4-5' Keiffer pear was 5' -very strong stock. Everything had gel and newspaper wrap and was still VERY wet. Rose was very green, roots looked healthy. One red Hydrangea looks dead on top, but bottom is bright green and looks like good stock. Will cut and try. Very pleased, read the reviews after ordering and was really leery. Yeehaw...I'm happy. Will order from them again...prices are great!
|On Apr 16, 2011, palermo21 Rancho Palos Verdes, CA wrote:
I placed an order for 2 roses and some seeds from Summerstone Nursery (right, a nursery for growing thieves). I should have read reviews about this company before buying from them, but I was naive. That was 2 weeks ago. I just now got a message that they are no longer shipping "due to seasonal" difficulties. That's all fine and good, but they took my money and have not returned any of my emails, or phone calls (they don't pick up, then send you to a dead line!) Thank God I only lost $20.00. I feel horrible for those who lost more.
|On Apr 11, 2011, tooner2 Charlotte, NC wrote:
Posted on February 18, 2011, updated April 11, 2011
On April 11th, 2011, tooner2 added the following:
Summerstone did eventually replace the items that I complained about, but the quality of the replacements was in no better shape, and in one case in worse shape, than the original items. You will also have to pay for postage and make a trip to the post office to return the poor quality items you will receive from this company. Do yourself a favor and just don't do business with them.
|On Mar 31, 2011, jglenncox Antlers, OK wrote:
Their prices are great, but I guess "you get what you pay for". Two out of five plants in one order were incorrect. Most of the plants from three different orders looked dead when received. After potting-up, great care and extensive waiting, I am convinced most were dead when received. The plants seemed to have been allowed to dry out between when they were dug and when they were boxed for shipment. They have a good guarantee policy, but it is not worth the effort to utilize it, plus it is too late in the season to await replacements. I'd rather pay more and receive quality plants.