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Comments regarding Summerstone Nursery

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23 positives
16 neutrals
152 negatives

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RatingAuthorContent
Negative Russell372
(1 review)
On Mar 5, 2011, Russell372 Salt Lake City, UT wrote:

Posted on June 24, 2010, updated March 5, 2011
Bad, bad, bad. Only one item out of 5 is growing. I have e-mailed and faxed Summerstone several times about replacements and zip response. I see why the attorney general is filing a suit against the Summerstone owner. Do not use this company to order your plants or trees. I wish I had seen this blog before I ordered. Lesson learned.


On March 5th, 2011, Russell372 added the following:

Beware, just received a mailing. There back in business of scamming people. March 2011.
Positive beesfarm
(2 reviews)
On Feb 28, 2011, beesfarm Loganton, PA (Zone 5b) wrote:

I have had problems with Autumn Ridge Nursery but I just received 4 trees from Sumerstone Nursery (which is affiliated with Autumn Ridge Nursery) and they were packed well and in great condition. Hopefully they grow up to be what I ordered!!!

Neutral lawNorder
(1 review)
On Feb 18, 2011, lawNorder Lafayette, LA wrote:

Posted on February 18, 2011, updated February 18, 2011
Didn't this company get a cease and desist order from the TN Attorney General? I can't believe they would still be allowed to be in business after the years of negative reviews and the the legal action that was taken against them by the State of TN. I heard the heat got put to them so much that they even filled for BANKRUPTCY last year, to try and avoid legal action. Don't believe their website full of lies and trickery read the following links before ever considering doing business with them. The following link is direct to the TN Govner's Office of Consumer Affairs . If you have been ripped off by this company or Autumn Ridge I would suggest you take a number and call the TN Govenor's Office, someday justice should be done.


On February 18th, 2011, lawNorder added the following:

tennessee.gov/attorneygeneral/cases/autumnridge/autumnridge.htm
Negative joanna_carlson
(1 review)
On Jan 27, 2011, joanna_carlson Fuquay Varina, NC wrote:

In the spring of 2010, I ordered daylilies, strawberries and a number of trees and shrubs from Summerstone. The plants arrived in poor condition, especially the trees. I planted everything and very little grew. None of the six daylily plants grew. Only five of the 50 strawberry plants I ordered survived. Of the six trees that I ordered, 3 came out of dormancy. The trees that survived were not the correct trees. The "lilac" turned out to be a hydrangea, the "magnolia" was a silk tree, and the "royal empress tree" looks like a tree of heaven.

I tried calling the company and could not reach anyone. I emailed the company 10 emails over a month with no response. Finally, I faxed them a letter and they agreed to send replacement trees.

I received the replacement trees, planted them and nothing grew. I gave up at this point. Do not order from Summerstone Nursery.

I have had good results with other online/mail order companies. Arbor Day Foundation is great for trees and Colorblends is great for bulbs.

Negative nantego
(1 review)
On Nov 28, 2010, nantego Nanticoke, PA wrote:

My story is the same for Summerstone. I just wanted to be added to the list.
APRIL: Plants ordered, credit card charged
MAY: All plants arrived in POOR condition several weeks after order was placed. Despite the condition, I planted everything the same day hoping for the best. I was patient and waited for something to happen. Nothing ever did. No email was ever replied to and phone call attempts always resulted in a busy signal. Late May I finally reached the nursery, only to be told to be patient and give it a few more weeks.
JUNE: Out of my $120 order, only 2 Crape Myrtles budded.
More emails and phone calls. Finally reached Carrol at the nursery. She told me to send all the plants back to the nursery for replacements. Paid $14 for the shipping.
JULY: Got a call from my post office that my package was sent back as non deliverable. When I called the nursery, they had no explanation for the non delivered package. They said it was to late in the season anyway to ship anything and wait until the fall.
SEPTEMBER: Talked to Carrol again at Summerstone. She said my replacement plants would be shipped during their normal shipping season in a few weeks. Nothing arrived.
OCTOBER: Talked to Carrol again, she took my order number and gave me the same line, "Plants will be shipped soon." Again, nothing.
NOVEMBER: Spoke to Carrol again, this time it was "Sorry, that order was sent to shipping several weeks ago." You should see them by next week." 2 weeks passed and nothing arrived. Spoke to Carrol again. Got the line "We will overnight your plants to you and send you a tracking number. Never got a tracking number, and you guessed it, never got any plants.
This is just a brief review of what it was like dealing with this nursery. There were more phone calls and unanswered emails that would fill up the entire posting. I will be adding my name to the growing BBB case against this nursery.

Positive sheephearder
(1 review)
On Nov 12, 2010, sheephearder Nashua, NH wrote:

I know that the general con-census here is that summerstone does bad business but i'm gonna have to strongly disagree. Last week i placed an order with summerstone for 25 trees and was given 6 free for a total of 31. The day after, I stumbled onto this site and noticed the overwhelming negative rep and reviews. I gotta say that it was getting in my head and i was very nervous that i got ripped off.
Here's my experience.
I placed the order on a Friday night, after 11:00 pm, and almost immediately got a order conformation and receipt of purchase. On Monday morning, first thing, I got a shipping conformation.
72 hrs. later, on Thurs. i came home from work to find a shipping box on my doorstep. Upon opening the box, I became very excited because i could clearly see that all the trees were in great shape and clearly alive and well. i took off the wrapping from around the roots to find them all very moist and wet, with good root structure on all of them. I soaked the roots for a while and planted all of them in pots, as i will be using them for Bonsai stock. When i got to the center of the root mass, i noticed that the white pine's had some needle die-back and looked a little worse for ware. This is OK though because i only ordered 2 and they sent me 5. They also gave me some extras here and there on some of the tree varieties i ordered. All and all, i couldn't be happier with my experience with summerstone and I'm sure i will order from them again in the future. Did i get lucky? Possibly. But i made sure i selected priority shipping so they didn't spend too much time in a box drying out. I'm sorry for everyone who had a bad experience with them, but for me, that's not the case.
Two very enthusiastic thumbs up Summerstone.
If anyone is pondering whether or not to place an order i offer this advice. Make sure you call and ask a lot of questions, and make it clear that your concerned about the health of the trees being shipped bare-root. I called and talked to them twice before i placed the order online.
That reminds me. I don't know why so many people have such a hard time getting in touch with them. Every time i called, either before hand or after i placed the order, they answered the phone. At least 4 times out of 4.

Negative gerrybishop
(1 review)
On Nov 5, 2010, gerrybishop Chickasha, OK wrote:

I ordered from this company in early October. They didn't have any problems taking my money, but I have yet to receive anything from them and they won't answer my emails asking where my merchandise is. I wish I'd seen all these posts BEFORE I spent money with them. I'm contacting my credit card company to see if it will do any good. DO NOT DO BUSINESS WITH THESE CROOKS!

Negative egret1
(1 review)
On Oct 29, 2010, egret1 Glenwood, IA wrote:

I was so excited when I first saw their catalogue. Too good to be true! And, boy, was it! Plants were very, very small, including one bareroot tree that was so small it blew away and I couldn't even find it. The plants took all season to get established, and never flourished. More than one were dead on arrival. They suck! I would never ever do business with them again.

Negative edecop
(2 reviews)
On Oct 9, 2010, edecop Sparks, NV wrote:

The owners of this company and its affiliate named Autumn Ridge Nursery have filed for bankruptcy. The Attorney General of TN has filed a law suit against both companies and their owners: Melinda & Samuel (Sam) Womack. They took $111.66 from me, which I have no hopes of being reimbursed for.
BE CAREFUL! Autumn Ridge's website was taken down, but Summerstone's is still active.
DO NOT ORDER FROM THEM!! They don't even have a real nursery, they just re-sell dead sticks purchased who knows where, according to the law suit documents.
I filed online complaints against them through BBB and the Attorney's office just a couple days ago. I encourage everybody to do the same. They are seeking a restitution of approx $23,000 but I'm sure there are other consumers like me who had not been accounted for, and they need to know!

Negative rickoshay
(2 reviews)
On Sep 7, 2010, rickoshay Pearcy, AR wrote:

I ordered an 2 American Lindens, 1 mimosa, 3 plum trees, and a paw paw.
When the order came, all of the plants were in poor condition, but the package insert said some were in dormant state. The plants were only identified with paper labels that quickly disintegrated. The Lindens were labeled incorrectly and turned out to be some other type of tree (oaks?), the paw paw, and three plum trees never did even develop a single bud after 3 months. I emailed the company twice, but no one ever responded. About $80 loss and very frustrating--DO NOT ORDER FROM THIS FLY-BY-NIGHT OUTFIT

Negative msqueenvee05
(1 review)
On Sep 2, 2010, msqueenvee05 Willisburg, KY wrote:

Posted on July 6, 2010, updated September 2, 2010
Received plants the first part of april 2010. April 12th emailed company about plants arriving dry and weak and did not survive. That I needed to know their return policy. I received email from the company on April 15th that I needed to send plants back in. I did as requested. The company received the plants April 23rd. 3 emails later still no response from company.I would call and no answer. I finally contacted credit card company for dispute charges. Credit card company was advised of their No Refund Policy. So credit card company rebilled my account on June 30th for $179.50 I redisputed the charge again July 6th. We will see what happens. I will not hold my breath. Why did the company ask for my plants to be returned if they weren't going to make this right. In my own personal account I would never purchase from this company again. I wish I had seen all the negative stories prior.


On September 2nd, 2010, msqueenvee05 added the following:

Sept 1st. Updated information. Credit Card Company could not help. The c/c did credit my account of $40.00 to try and help the situation. I did contact the BBB of Tennessee. No luck there either. But it will be on their records also. The only step left is The Attorney General Office.
PLEASE DO NOT USE THIS COMPANY!!
Neutral flowerchild1959
(1 review)
On Aug 30, 2010, flowerchild1959 Painesville, OH wrote:

I bought 3 peonies from summerstone. I was very excited about getting them. they were suppose to be Honey Gold, Gold crown, and Primavera. Memorial day week end. I have no idea what the plants are. I just know they are not peonies.
They have big fat leaves and are short to the ground. I emailed 3 time with no respond after several calls of them not answering. The man I finally got a hold of said the girl was out sick and would take care of it the next day. Ya right. Well long story short. I just called my credit card company and they are now handling it. so if you can't get help from them GET YOUR CREDIT CARD COMPANY INVOLVED.
That's why I love DISCOVER!!! I know they will get it right for me.

Positive moskie
(1 review)
On Aug 15, 2010, moskie Corpus Christi, TX wrote:

I had a great experience with ordering from this company. I ordered four trees and was also sent a free fith tree. It is true that the trees do come as bare root trees, but if properly planted as soon as possible after delivery they do very well. I have had my trees for six months now and they are doing wonderful. I live in a region where apple trees dont usually tend to thrive but with these trees from summerstone, I have had a truly positive experience. I sure do hope to continue to do business with them.

Negative Skinnercreek
(2 reviews)
On Aug 6, 2010, Skinnercreek Sun Prairie, WI wrote:

Needed a "Gizmo" miniature rose to replace one I have in an arrangement around a water fountain. The Garden Center I purchased it from no longer carried it so I thought I would try to find some online. Ordered 3 Miniature roses from the "Summerstone Nursery".
Well, 3 dead roses and the free plant arrived 10 days later. Not 72
hours later. They were not Miniature roses at all. The canes were large and obviously grafted to root stock. Doesn't really matter because they were dead anyway. I did my due diligence and put the sticks in water for 24 hours and planted them. No signs of life.
Don't bother contacting the company about a refund or that the wrong plant was sent. They'll say you are an idiot.
Now I'm over 50 years old, not some newlywed planting his first rose. My father grew grapes to make his own wine. My grandparents had a cherry orchard, my mother was an avid flower gardener. I've planted,moved,cloned and grafted plants with much success for many years now. So I resent the idea I "don't know
what i'm doing". I wish I had read the Garden Watchdog before this
happened.
But I do know one thing for sure, only God can raise the dead.
So...SAVE YOUR MONEY!!! Don't buy ANYTHING from these Knuckleheads!!!
P.S. what about the "free" plant? I chose "purple fountain grass"
It was pretty sad. But I did get it to grow!! But it's not fountain grass, trust me. I'm not sure what it is, but it just looks like rough grass from a cornfield. Some gift......

Negative ruchi123
(1 review)
On Aug 3, 2010, ruchi123 Springfield, VA wrote:

Very bad experience
I ordered about 49 dollar's plant on May 2010 ,after week I got piece of paper with hand written saying that they are out of stock and going to mail in coming October .I tried to called more than 20 times nobody answer the phone do not have even voice mail to leave message .Wrote several emails do not have any response.I am just waiting until October ,l do not believe - I will never ordered online with small company like this .Why the legal authority do not arrest the owner of the company .Its very bad .
ruchi
Virginia

Negative GardenCrazed
(1 review)
On Aug 2, 2010, GardenCrazed Sioux Falls, SD wrote:

In April I ordered 2 WHITE iceberg climbing roses. They arrived in approximately 2 weeks. One died and the other is blooming YELLOW. I contacted the company requesting my money back - no reply. I contacted my credit card to get my money back and was refused because summerstone says I never contacted them. AVOID this company! They do not care about customer service. They will lie. They send inferior products, with inferior planting directions. Who needs this hassle - gardening is supposed to be fun. Pay a little extra to do business elsewhere and save yourself a big headache.

Negative ricecj1
(1 review)
On Jul 30, 2010, ricecj1 Hollis, OK wrote:

I had searched my area for cherry trees and could find none. Went on the internet and found Summerstone Nursery, ordered 6 cherry trees, received 5 and 2 free plants. Needless to say the only thing that is alive is the crepe myrtle (free plant). I, like others, have attempted contact with these people and have received no response. I guess this will teach me not to buy anything unless you can actually see it!!

Neutral lauraja
(5 reviews)
On Jul 19, 2010, lauraja Madison, WI wrote:

Posted on May 11, 2010, updated July 19, 2010
Posted on May 4, 2010, updated May 11, 2010
Posted on May 3, 2010, updated May 4, 2010
Wow, I wish I had checked here beforing ordering from Summerstone. I was excited about a new kind of rose(s) {"Drift" roses} I hadn't heard of before, that I somehow ran across on Summerstone's site, searching for something else. The price was pretty good and I attributed it to (probably) small, young plants, which I don't mind starting with. I am not ready to rate the transaction yet, because there may be more developments to come. I know roses (and Altheas) are often are sent 'dormant' by vendors, but wow. This look like pretty lifeless sticks. We'll see...


On May 4th, 2010, lauraja added the following:

Checking on all the plants again this evening, I am nearly certain at least two of them (roses) are completely dead; have hope for the 3rd rose, that looks desiccated, but at least greenish. (I don't know if the Althea is dead or just very dormant - anyway it was a 'free selection' that came with the rose order). I was going to send back the dead roses (trying to decide how long to wait to see if the 3rd comes out of dormancy), but reading the comments here, am thinking I might just cut my losses - has anyone successfully returned dead plants to Summerstone and gotten healthy replacements?
On May 20th, 2010, lauraja added the following:

Still haven't been able to get through to Summerstone. I don't know if they are overwhelmed and can't keep up with the business, or what. In fairness, I don't know that they intentionally sent me dead plants. The plants came wrapped in newspaper, with chunks of this weird gel I haven't encountered before, that presumably was suppposed to keep them moist and alive (it didn't work, though). It is clear at this point, I believe, that the plants are truly dead, not dormant or ever coming out of dormancy. Taking a cue partly from some comments on this forum, I finally contacted my credit card company about challenging the charge for the plants. Not sure how the process will come out, if Summerstone doesn't respond to them either...
On July 19th, 2010, lauraja added the following:

I am adding to my post(s) below. The three plants I ordered, which arrived dead, never did come out of "dormancy" (not really dormancy, death). There is a company I can give a positive review of, though. Not that I am rah-rah over major banks or anything, but I have had "citicard" credit cards, probably for over a decade, and have been very pleased with their programs and service. I rarely have had to challenge a charge or anything, but anyway, I challenged the charges from Summerstone, after I couldn't reach them about returning the dead plants. I just receive notification that the conditional credit Citi made to my account while investigating has become final. (Yeah Citicards!) I feel grateful, they have bailed me out of the mistake I made ordering from this place (Summerstone Nursery)!!!
Negative FWHITE2455
(1 review)
On Jul 2, 2010, FWHITE2455 College Park, MD wrote:

Well you can add me to the long and growing list of gardeners who have been disappointed by this company.
Briefly, Ordered 2 Scarlet Honeysuckle, and received a letter back saying the date for shipping was past their normal shipping schedule of June 5th? Not sure WHY this is, but I guess things don't survive in the back of a hot truck in summer is the reason.
It seems like if my order was adequately watered right before shipping that it should arrive OK. So now I wonder if other Nurseries also do this - only ship in the spring and fall.
Then went on to say that My CC was Charged Automatically -OK. It was a small order and for not a lot of money, so I'm OK with that too.
My Scheduled Shipping date is now Oct. 28th, 2010 and they offered a reward for my patience of 3 additional plants. OK Summerstone,- Fair enough I guess.
Except that I had hoped to plant these in the Summer so that I could begin attracting Hummingbirds into my yard. Ain't too many Hummers left around in Maryland after October 28th.
My Local Nursery has these, but want $40 for a single plant, and Summerstone's were 2 for under $10 Plus 1 Free Tree or Plant. Sounded like a Great Deal to me at the time, and to be fair it still is.
What really bothers me now are all of the Negitives I see posted here for this place - wow! Overwhelmingly Negitive.
Had I known before hand I would probably have ordered from another Nursery that ships immediately. Who knew?
I can't comment on the quality of their plants since I haven't received my order yet.
I'll post again when my order arrives in the fall. And in the meantime I'll find Scarlet Honeysuckle elsewhere. My Hummers can't wait.

Negative foreseen
(2 reviews)
On Jul 1, 2010, foreseen Hamtramck, MI wrote:

I ordered 3 roses from summerstone, they arrived much later than I expected. I suspected that I may have fallen victim to a scam before the plants arrived, because it took so long, so I searched and found this page. I went and e-mailed summerstone a request to cancel my order immediately but there was no response, I also called many times (more than 100 times), there was no answer! They claim to have 72 hour shipping but my plant arrived about 2 weeks after my order was placed.

All of the plants were dry and obviously dead. Again, I called summerstone and there was no answer. I planted the dead plants anyway and I am not surprised that nothing came up. I watered and took care of the plants really well and I have had success with other mail order roses before, but the plants from Summerstone Nursery are as dead now as they were when they arrived.

It would have been a better experience if I had burned the money I spent on Summerstone instead. Not only is the money a complete waste, the time, energy, water, and the garden space I wasted on the dead plants are what makes me really angry. I could have had flowers instead of dead sticks burried in my small garden this season if I had only read this first. I'm so frustrated and there is nothing I can do about this complete scam of a company.

STAY AWAY from Summerstone Nursery if you value your money and your garden!

Negative ralfie
(1 review)
On Jul 1, 2010, ralfie Langhorne, PA wrote:

NONE of the products ordered grew not even the FREE ones. NO response from company after 6 tries. Would not recommend to even peruse their website. DO NOT BUY ANYTHING FROM THIS COMPANY!

Negative walkerdog1
(1 review)
On Jun 28, 2010, walkerdog1 Quinwood, WV wrote:

I bought 4 trees and none of them made it! I called and sent email and never got a hold of anyone or got a email back. I will never buy again!!!! BEWARE

Negative socalguy1973
(1 review)
On Jun 23, 2010, socalguy1973 Lancaster, CA wrote:

I just wanted to inform everyone who had a problem with summerstone nursery, that help is on the way. The Tennessee Attorney General has filed a lawsuit against the owners. Please contact them to let them know there are more people out there who have had problems.
http://tn.gov/consumer/
Here is a link to a copy of the lawsuit:
http://www.tn.gov/attorneygeneral/cases/autumnridge/autumnri...
They got me too, I have been filing complaints everywhere I can!
Government Actions

On June 16, 2010, the Tennessee Attorney General filed suit against owners of Summerstone Nursery, for using deceptive practices to sell nursery goods to consumers.

According to court documents, Summerstone Nursery sells goods primarily through mail order catalogs and from their websites. The State claims that, while the defendants' websites and catalogs show photographs of healthy, mature and viable plants and trees for sale, the goods actually shipped out by the defendants are often in a "dormant" state, "bare root," or even dead. Consumers have also complained the defendants fail to deliver the ordered goods within promised time frames, fail to deliver complete orders, and in some cases, fail to deliver goods at all. Additionally, the lawsuit alleges the defendants fail to refund or replace orders for consumers who are dissatisfied and misrepresent their businesses guarantees, promises, free offers, refund or replacement policies, and shipping time frames.

Negative danmeshnick
(1 review)
On Jun 22, 2010, danmeshnick Montague, NJ wrote:

Well, I've been taken as well. Bought a number of small trees from Summerstone, and all but one have failed to show any life after a month of careful watering and care. Should have been more vigilant.

And responding to phone calls and e-mails? Good luck! Very poor business practices. A company that is more interested in fleecing the internet community!

Negative Kennethd
(7 reviews)
On Jun 18, 2010, Kennethd Killeen, TX wrote:

Posted on June 12, 2010, updated June 18, 2010
Posted on June 4, 2010, updated June 12, 2010
****************************NEGATIVE****************************
This is by far the worst company I have ever had dealing with. The phone is busy, it rings without answer, when you do get an answer the owner is a rude nasty person. I ordered just under $100 worth of trees. They never came within the 72hour shipping. I called the "Autum Ridge Nursery" number and canceled my order. Was promised a refund in 72 hours. A week went by and no refund. I called again and was promised a refund in 5 days, which happens to be today. Still no refund. I will contact them again on Monday. If No refund that day I will call my credit card company and have my money refunded. Something these so called business people don't understand is if you pay for a service, then provide the service. I will not get ripped of by these jokers. My credit card company will get their money as well. Do yourself a favor DO NOT ORDER ANYTHING from these idiots!!!!


On June 12th, 2010, Kennethd added the following:


--------------------------------------------------------------------------------
On June 7th, 2010, Kennethd added the following:

07 June 2010, Still no refund This owner really thinks he can get away with ripping people off. Never order from this place! NEVER!! Next, the local paper in Morrison, TN.
--------------------------------------------------------------------------------
On June 9th, 2010, Kennethd added the following:

Check this out. Owner has been found guilty by the FTC for the same business practices he is conducting now. This is documented and public information. This guy is in business to rip people off!!!

http://www.ftc.gov/os/decisions/n.shtm

Look for "NURSERY BARN ( also trading as), 92 F.T.C. 924"

Look at page 88

--------------------------------------------------------------------------------
On June 9th, 2010, Kennethd added the following:

Check out BBB

http://www.bbb.org/nashville/business-reviews/nurseries-plan...
--------------------------------------------------------------------------------
On June 9th, 2010, Kennethd added the following:

BBB Identifies Misleading Advertising, Products and Services that Middle Tennessee Consumers and Businesses Can Do Without - July 2009
07/13/09
Your Better Business Bureau has identified the following businesses as offering services and products, which have resulted in numerous complaints alleging misleading ads/offers, unsatisfactory services and misrepresented products.

Each business identified in this BBB Accredited Business Member/Media Update has been contacted by BBB concerning their business practices, unresolved customer complaints, and failure to discontinue the cause of customer complaints.



Summerstone Nursery/Autumn Ridge Nursery -- BBB Rating: F
931-668-7991 & 931-474-3387
8627 Morrison Hwy, Morrison, TN 37357 - http://www.summerstonenursery.com
81 Union Hill Rd., McMinnville, TN 37110 - http://www.autumnridgenursery.com
Is it a coincidence that both of these companies have a similar pattern of complaint? The BBB thinks not! There is a perennial problem in the 242 complaints (228 for Autumn Ridge and 14 for Summerstone) that consumers have filed with the BBB. Consumers report that when the merchandise arrived what they received was dry, dead sticks. One consumer who ordered an apricot tree stated "what I got was a clump of roots with a peach pit attached."
--------------------------------------------------------------------------------
On June 9th, 2010, Kennethd added the following:

Filed a complaint with the FTC. I figure if he has been found guilty by them before he can again.
--------------------------------------------------------------------------------
On June 12th, 2010, Kennethd added the following:

Still no refund, I called owner. He really thinks he is untouchable. That is his weakness.
On June 18th, 2010, Kennethd added the following:

Still after repeated attempts to contact owner which met with negative results. I Files a complaint with the TN Dept of Consumer Affairs. s. Here are the facts in my attempts to get my money back,
17May 2010: Ordered several trees. Promised 72 hr delivery
19 May 2010: Account charged
22 May 2010: Sent email requesting update/order shipping information. No reply
24 May 2010: Sent email requesting update/order shipping information. No reply
25 May 2010: Sent 7 emails requesting updated/order shipping information, No reply. Called Summerstone well over 10 times, no answer just constant busy signal. Had to search previous company name (Autumn Ridge). Finally answered and sounded extremely surprised.
Spoke with gentlemen, would not give name. Advised him I wanted to cancel order and refund. I would contact my bank if it did not happen. Stated if I threatened him I would not receive a refund. Very rude on the phone. Cancelled order and promised refund would be on Mon 31 June or 72hrs.
01 June 2010: Spoke with Amanda, stated I am due a refund and it should be Friday 04 June 2010. Amanda stated, The girl that does refunds hasnít come into work yet.
07 June 2010: Attempted to call Summerstone and Autumn Ridge 4 times and ask about refund. Phone was busy
Sent out certified letter requesting refund and formal cancelation of order.
08 June 2010: Sent email requesting refund. (No Reply)
Attempted to contact by phone, busy signal. I called the Summerstone and Autumn Ridge numbers.
09 June 2010: sent email requesting refund. (No Reply)
Attempted to make contact by phone, no answer
Filed a complaint with the FTC for a business offering services and products, which have resulted in numerous complaints alleging misleading ads/offers, unsatisfactory services and misrepresented products.
13 June 2010: Sent email requesting refund, (No Reply)
15 June 2010: Sent Email requesting refund, (No response).
Attempted to make contact by phone, Summerstone and Autumn Ridge numbers are busy. No response.
17 June 2010: Sent email requesting refund.(No Reply)
Filed a complaint with the Department of TN Consumer Affairs.
Sent Fax Requesting refund. (No Reply)
18 June 2010: Sent email requesting refund.
Negative jetjack11
(1 review)
On Jun 17, 2010, jetjack11 Williamsburg, VA wrote:

I strongly suggest not doing business with them.
They will charge your CC when product not available!

Negative Ladyeagle777
(1 review)
On Jun 16, 2010, Ladyeagle777 Wahoo, NE wrote:

Posted on June 8, 2010, updated June 16, 2010
I ordered several trees on 5/10/10 which came to $190.40. I received free trees with the order as well. They have been in the ground for almost a month and the "dormant" trees are still dead. Only one tree, an apple tree, grew and the tiny blue spruces. I have been planting trees and plants for nearly 50 years and am in Horticultural college with 4.0 gpa. I have never been so frustrated. I do not have $190 to throw away. It took me an entire day to plant these trees. At my age that is a great effort.


On June 16th, 2010, Ladyeagle777 added the following:

I've emailed, tried calling and nothing. I tried calling the number for the criminal complaint and didn't even get an answer on that phone. I guess I'm out $190 which is really frustrating. Why even send trees out if they are dead, doesn't make sense. Something needs to be done because his web site is still active and people are being duped.
Negative pdbauer
(1 review)
On Jun 16, 2010, pdbauer Lake Charles, LA wrote:

ordered 7 rose bushes from here all were dead when i got them. will not respond to emails or calls. the only thing that was alive was the free tree. free right that tree cost 80 dollars

Negative jockman
(1 review)
On Jun 14, 2010, jockman Wallkill, NY wrote:

I ordered 24 plants(6 free?)
They were shipped 4/27 and received 5/1.
By 5/2, 14 plants were in ground 10 were potted.
7 of 9 trees are dead. 6 of 9 grape vines are dead.
1 of the live trees is the wrong plant.
The Washington Hawthorne is a Mountain Ash!
Good news? 4 of 6 free plants are alive (all potted).
I have e-mailed and gotten no response.
I have tried calling and get no answer.
Order # 8545-3566-3152-1711.
I feel liked a ripped off fool.
I want good plants not money back, and a reasonable response from the vendor.
Thanks

Negative GoldenShihTzu
(3 reviews)
On Jun 10, 2010, GoldenShihTzu Kingston, WA wrote:

A Criminal Case is being built against owner. Anyone with information to add to it should contact the Warren County Sheriff @ 931-473-3784





You should not be scared away by this "attorney". He is not registered with the TN State Bar, and any contact with him should also be related to the sheriff.

According to owner's Pseudo"Attorney" We are all just a bunch of "pests" who "don't mean nothin' to him" Apparently, unless we have a criminal arrest warrant, he doesn't have the time to talk to people that owner has defrauded.

This man has built a company that relies on the fact that it is difficult to pursue someone for mail fraud. Who's going to waste the time over $100 +/-

Well, let me be the first to say that I am tired of seeing dishonest people take advantage of others. Here is a small chance for the common consumer to stand of for their rights and say " I WILL NOT BE DEFRAUDED!"

Negative dlmadison
(1 review)
On Jun 10, 2010, dlmadison Taylorsville, KY wrote:

I purchased an apple tree, pin oaks and some eastern white pine from Summer Stone on April 22, 2010. The apple tree finally showed some life but the pin oaks did not break dormancy and now one-half of the eastern white pine have turned brown. All items were planted properly the same day they were received. I have been diligent in watering at least every two days. I have emailed summerstone 3 times requesting reconciliation. No response. I wish I had read this blog prior to purchasing these items from them. Fortunately my order only came to $48.00 but this is still too steep for my budget. Do not buy from this company. They do not stand behind what they sell. Even Lowe's and Home Depot offer a one year replacement on dead stock and this is not their primary business.

Negative heartofglass
(1 review)
On Jun 3, 2010, heartofglass Fletcher, NC wrote:

I was so excited when I placed my order.
I waited and waited, my charge card was charged immediately.
I got a e-mail on May 25th stating my order was shipped. It arrived today, June 3rd. All plants totally dead. Not only are they dead, they appear to have been dead for a L_O_N_G time, there is nothing green anywhere in this package.
I contacted them twice by e-mail during the wait time, no answer. I have called them all day today, simply a busy signal.
I will NEVER place another order from this company. I will be contacting my charge card to see if anything can be done about the charges.
This is simply the worse company I have ever delt with.
I only hope someone else can benifit from my $$$ loss.

Neutral habs24
(1 review)
On Jun 2, 2010, habs24 Newport, VT wrote:

Posted on May 28, 2010, updated June 2, 2010
Found Summerstone on line in mid February 2010, wanted to start a little apple orchard up in northern Vermont. As all other comments noted on Garden Watchdog, no answer when calling and no return e-mails ( I wish I had seen Garden Watchdog prior to placing order). In any case May 13 I placed small order for 15 bare root apple trees and selected my 6 free plants with order and selected the 72 hour delivery. On May 18 I received e-mail confirming my order had been shipped. It is now May 28, no trees have arrived. Also I stumbled upon Garden Watchdog today and read all of the comments, Oh Boy Looks Like I've been taken!!!!

I will keep Garden Watchdog posted regarding my order!!!!!


On June 2nd, 2010, habs24 changed the rating from negative to neutral and added the following:

Received my trees on 6/1 and my free plants, they do not look too bad I will plant and hope for best. I will keep posted

Negative RosesNtheSun
(1 review)
On Jun 1, 2010, RosesNtheSun Denham Springs, LA wrote:

SummerStoneNursery promised 72 hour delivery. My order was submitted on May 19th, and arrived June 1. When I got the roses, they certainly didn't look very healthy. Though I'm afraid they may be dead, I planted them anyway. They didn't seem to be 1 to 2 years old either, as was promised. The free plant's root system was completely dry, and some of the leaves were yellowed. I planted that anyway, too. At this point, I can only hope for the best. They "say" that if your plants don't thrive in 12 months time, they'll charge you half price for replacements and charge a low shipping amount. However, since my emails about the long shipping haven't been returned, I can't count on getting any replacements. Why, oh why, didn't I read these posts prior to ordering from that company?! Stupid me. I'll never order from them again. That's for sure. Maybe next time I'll give Dave's Garden a try.

Negative nunpa
(1 review)
On May 24, 2010, nunpa Palm Bay, FL wrote:

I ordered roese and irises. I waited to give my roses time to bloom before writting. I had to wait much longer than promised, but that would have been OK if the product was good. I also belive it is illegal to advertise 72 hour shipping when it takes a week. I am extremely disappointed with my purchase. I ordered a John F. Kennedy Rose and a King's Ransom Rose. That is what they were even labeled when then arrived. They are both single pinkish roses nothing like what I ordered. The iris bulbs were dead when I recieved them. They looked like a lump rather than a bulb.

Negative Tbougher
(1 review)
On May 21, 2010, Tbougher Easton, PA wrote:

I ordered 11 dwarf apple trees and was therefore elegible for 3 free plants of which my choices were white birch, red cedar and crape myrtle. When the order arrived I immediately opened the box and upon viewing the contents I was mad for a moment and then started to laugh. What was I going to do, I knew I had been taken. All of the 11 apple trees were dead, long dead. They looked like broken sticks that blew off of a dead tree. And the three free gifts all ended up to be unidentified strawberries! I must admit however that at least half of them were at least alive. I chalked the experience up a $100 lesson in buyer beware. STAY AWAY FROM THIS COMPANY.

Negative alainsan
(1 review)
On May 19, 2010, alainsan Gaithersburg, MD wrote:

I ordered 6 trees (3 cherry trees + 3 plum trees). The order arrived one month late (so much for the 72 hours delivery time). The trees looked miserable but dormant trees often do look like that. Nevertheless, after five weeks of daily care in balmy Washington DC weather (reaching 90 deg in May) there is no sign of life.

After reading the Better Business Bureau report (F for the nursery, F for the owners), I came to realize that this was a fairly predictable pattern. I had been scammed!

Stay away from these crooks.

Negative Biller
(1 review)
On May 18, 2010, Biller Palmyra, NY wrote:

I purchased two fruit trees and many packages of seeds from Summerstone Nursery. I found their website while exploring the Internet. I received 2 dead fruit trees and several seed packets from 2008 and 2009 along with a few packs of 2010 seed. They sent me some substitutes for seed they stated that they ran out of. I will not ever purchase another thing from this company. Why on earth would they even bother to send seed packets from 2008. I could do better at my local 'Everythings-a-dollar store! Oh, to top it off they included two dead free gifts!

Positive robrose
(1 review)
On May 16, 2010, robrose Atlanta, GA wrote:

I decided I wanted a yellow climbing rose bush. Decided I did not want the most common "Golden Showers" for a couple of reasons and researched until I found what I thought I would like: "Royal Gold". Local nurseries didn't seem to have this one so I looked for a seller on the web. Landed quickly on Summerstone and decided to order two of them. They were shipped within 24 hours, had them within a week, and are now both exceptionally healthy, wonderful looking climbers. Wanted to post my positive experience earlier but thought I'd wait to be sure it is truly the right rose. Neither of them have had blooms but I have only had them a month, both have buds, and one is close enough to opening that I can see it will be that beautiful yellow I'm much awaiting for. So I wanted to go ahead and get my positive feedback out here.

I'm not generally an all-around lucky person. Perhaps people are more inclined to report bad experiences while many who have positive experiences are more inclined to relish in their happiness and stay quiet.

All of this to say, I'm sorry so many have been dissatisified as reported. My experience could not have been more positive by any measure.

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