Photo by Melody
Congratulations to all our photo contest participants! Check out the winning photos here. We will have the 2015 calendars available to order from Zazzle soon.

Comments regarding Summerstone Nursery

Click here to return to Summerstone Nursery's listing.

  Feedback History and Summary  
23 positives
17 neutrals
172 negatives

Comments:

« Previous Page 1 | 2 | 3 | 4 | 5 | 6 Next »

RatingAuthorContent
Negative amyrosez
(1 review)
On Jul 15, 2011, amyrosez Clarksville, TN wrote:

I am a military wife whose husband is gone the GREAT majority of the time. I am also the mother of a now 3 year old daughter who was 2 at the time of my order. I say these things to stress how precious our time and money is. Spring of 2010 my husband was deployed and I ordered $150 worth of Apricot Sparkles daylilies from Summerstone. They were healthy when I got them and I planted them right away. That summer when they started blooming I saw that not ONE of them was Apricot Sparkles. They looked to be the purple Stella d'Oro type and some kind of banana yellow type that is larger than the purple ones. I promptly emailed Summerstone. After emailing them several times, I called them. Incredibly unprofessional. They seemed to have no clue as to what was going on or how to resolve the situation. I told them I was willing to dig them all up and send them back to them, at their cost, if they can assure me that I can receive what I actually ordered. They agreed to that and told me they were sending me a form of some kind in the mail for me to fill out and send with the daylilies. I never received it. I get no email responses from them. When I call, I ask for a supervisor and I'm on hold forever or they hang up on me. At this point I have given up except I am considering going to the BBB. I get ticked off everytime I look at those flower beds. My color scheme is coral/apricot and purples. These flowers totally throw it off along with the wasted work, time, and money. I will warn everyone about my experience with Summerstone in order to try to spare them the trouble for as long as I can speak/type or Summerstone goes out of business.

Negative Shimi
(1 review)
On Jul 14, 2011, Shimi Santa Fe, NM wrote:

I was looking for a blue girl rose as I had lost several roses in the extreme freeze coupled with extreme drought that New Mexico experienced last winter. Summerstone seemed to have reasonable prices and a reasonably professional-looking website, so I ordered from them. Ten days later I also ordered a pink peace rose, as I had loved the one I had gotten from Costco a few years before. Both orders arrived in a timely manner, so I soaked and planted them and the free altheas. Six weeks later the blue girl rose finally sprouted, as well as one althea. I called Summerstone to ask about the dead peace rose. The phone rang and rang. I checked the hours, and it was supposed to be their business hours. I e-mailed. No reply. I called again the next week and reached someone who said they'd send me a form to fill out. No form arrived. I called again and let it ring for ten minutes at a time. I e-mailed with the heading URGENT, a week ago. Tried to call again today till the phone company automatically cut me off. Finally looked at reviews on this page and saw the Better Business Bureau alert and the info on lawsuits. I've asked Discover Card to dispute it. Thankfully it's a small amount, but I'd rather donate to orphan children, disaster relief, local food bank etc. than have these scoundrels at Summerstone get it! I don't really have a lot of time to look up reviews on every single merchant I do business with, but from now on I will take the extra time to look at the Dave's Garden site. What a shame that the regulatory environment in this country is now so weak that corporations and online businesses are allowed to get away with this kind of business practice.

Negative richy_rich
(1 review)
On Jul 10, 2011, richy_rich Pearce, AZ wrote:

Ordered 10 trees and 3 other plants. Received 19 pathetic trees of wrong type and no plants. After 2 months, 5 trees actually came alive. But of course they are not the ones I wanted!

Negative ntugman
(1 review)
On Jul 8, 2011, ntugman Jefferson, NC wrote:

I ordered $160 worth of Echinacea plants in May and have never been more disappointed. I would have rather received an empty box which is what my shipment was worth. I have ordered from nurseries across the country for 20 years and almost all of my experiences have been positive. I wish I would have checked Dave's Garden before I ordered from this company. I will never do business with them again and will go out of my way to tell everyone that I know how unprofessional this company is.

Positive yo_mare
(2 reviews)
On Jun 15, 2011, yo_mare Raleigh, NC wrote:

my favorite nursery!

Positive gamody
(1 review)
On Jun 15, 2011, gamody South Bend, IN wrote:

Ordered some fruit trees and with that they also added in some ornamentals. All arrived in about a week and were shipped dormant (i.e. they looked like sticks) Followed directions and kept them watered and in about 2-3 weeks all had 'woke-up' with green buds and clear signs of life. I was only really worried about the peach as it was the last to bud but it too eventually came out of its shell although I will need to prune off quite a bit that looks to be well and truly dead at the ends but overall I am pleased with the results and impressed with the prices.

Negative dsharka
(1 review)
On Jun 15, 2011, dsharka Methuen, MA wrote:

I ordered $80 worth of of plants from this place - (15 hedges and four grasses) all but five died. I've been trying to contact them for some sort of refund of explanation on what happened and I am unable to reach them. I've made 3 attempts now and today will be my fourth.
I would NEVER buy from them again. I think I am completely out my money.

Negative fred40
(4 reviews)
On Jun 8, 2011, fred40 Middletown, NY wrote:

These are the same vile scum that ran Autumn Ridge nursery. Few years ago I ordered dozens of trees from them. Four survived, and instead of the european pears they were labeled as, they turned out to be rootstock. So I had to dig out these now 8' trees. I also had shipped back a bunch of dead sticks that they had sent me at my cost and never heard from them again, despite many attempts to contact them. In my opinion, the worst thing a nursery can do is send the wrong item, since it can be years of effort and care only to find you now have a hard task of digging it out and have wasted precious time. To the few positive reviewers (those that are not shills for the putrid Womacks) be very careful until you confirm that fruit tree you think you have is not something else entirely.

Negative spowen
(1 review)
On Jun 6, 2011, spowen Blacksburg, VA wrote:

i ordered 12 creeping phlox, 10 dragon sedum and was sent 1 fountain grass, a crepe myrtle and red maple as a prize for the size of my order. all but the sedum arrived bone dry. i hydrated everything according to directions and got them in the ground. they came a little early for my region which surprised me since they said they'd ship at the appropriate time. a quick check of my zipcode would have showed i'm in the mountains and stay colder than the rest of VA. sigh.

so far 5 of the phlox ordered have made it and nothing else lived. they were notified and weeks go by with no response. i have responded to the 2 emails they sent but am waiting 2 months now for word on how they plan to make this right.

i am particularly enraged by the religious materials they included in their catalog and shipments. do they think that smoke screen will distract us from realizing they despicable? this company is offensive on so many levels. they should be shut down. i wish i had read about them before ordering.

Negative MichelleSt
(1 review)
On May 20, 2011, MichelleSt Arlington, TX wrote:

I ordered plants and flowers on May 13. Got an email telling me my plants was shipped on May 16. Today is May 20, they have debited my bank on the day the order was placed but I still havent seen the ghost of my plants yet. I sent email but no reply. Called but nobody picked up. Cant spend all the time calling them. Probably already lost some money on this order and I do not want to add up to the statistic. Do not buy from this company. Not worth the heartache and single dime of saving.

Positive dattilo0691
(1 review)
On May 16, 2011, dattilo0691 Erie, CO wrote:

I ordered about 20 various fruit trees in the 2-4ft. range (bare root) at the end of April. The plants arrived in a prompt manner (I did spend the extra $7.50 for express shipping) and they looked to be in good shape. I was missing a couple of the ordered items though so I called them and talked to a very nice customer service rep. This was over the weekend and I just received a notification that the missing trees had been shipped (Monday morning).

One thing to note is that all bare root trees look like dead sticks but they will most likely start growing after a couple weeks of sitting in moist soil. So, beware all the negative reviews... They had a great selection of fruit trees that are well suited to growing in Colorado and I am very satisfied with the entire transaction (especially given the price).

Neutral makenice
(1 review)
On May 12, 2011, makenice Greenwood, IN wrote:

Okay, now i'm a little scared! On May 7th I just ordered a big order that included some trees and various flowers. They did have a huge discount compared to other sites and I thought, well it's a nursery, surely it will be good. But I didn't do my homework, I never would have taken a chance with so many negative reviews. I received a confirmation of my order but what made me a little suspicious is no dates were listed for shipping ect... Also words were spelled wrong (petty I know, but supposed to be a professional site.) and I started looking for reviews. I will let everyone know if I ever receive my order and if it's good shape. Fingers crossed! I will only anticipate the best at this point but i'm scared. It was a lot of money to lose out on.

Negative spiregrain
(1 review)
On Apr 30, 2011, spiregrain Marlborough, MA wrote:

These people should be ashamed of themselves -- at least as ashamed as I am for having given them my money. I paid for a bunch of plants and when I never got a shipping confirmation or an order confirmation, but my money was taken immediately in spite of this. I attempted to contact them on multiple occasions. No response whatsoever.

So, after waiting what I felt was a pretty reasonable amount of time for some explanation, about three months, I challenged the charge with my bank. About a month after the challenge, and WELL into the time when the ground in my area is frozen solid, a package arrived containing numerous EXTREMELY dead plants. We're talking snappy brown sticks that crumble at a touch. These things did not die in transit. It was obviously done in order to attempt to continue to have my money without ever sending me what I had paid for.

Also around this time, I started receiving a large amount of spam in my email all the time, so on top of it all I'm fairly certain they sold my info. They are stalling with my bank, and I still have yet to receive a refund. However, I would encourage anyone who has had a negative experience with these guys to contact your bank and dispute the charge. Most banks will take it on, and it provides a paper trail for eventual prosecution of these cons. You may even get a package of stuff for your compost, as I did! Lets hope it wasn't just poison oak or something.

Positive anchel11
(1 review)
On Apr 30, 2011, anchel11 Maryville, TN wrote:

I ordered 2 big orders from Summerstone Nursery in February, I guess I was carried away with the prices they have and variety. It did take long for them to ship and I got concerned. However, when I called, I always got someone to answer and Nicole was very nice and helpful and answered all my questions. Then I decided to check this nursery out online and ran across these negative reviews. To be honest I really freaked out reading them because my orders were big. Finally, when they arrived, I found all the plants in good shape except for a few that were small and kind of dry. But since I ordered so many and many of them came freeas a bonus, I didnt not worry much. I wanted to plant and see how they would do and all the plants are doing just great, all broke dormancy in the next few days after planting and look very healthy and happy now growing leaves and blooming. I ordered roses, fruit trees, burning bushes, red weigela, they all came big and healthy and they are all doing well. I would not recommend ordering azalea, globe arbovitae, they came really small and dry. Other than that I am very happy with the order and would order again.

Positive anzawalker
(1 review)
On Apr 29, 2011, anzawalker Anza, CA wrote:

Order was shipped 7 days after receipt. Received entire order within 8 days after shipping(we're in a rural area)...everything in good shape. The 4-5' Keiffer pear was 5' -very strong stock. Everything had gel and newspaper wrap and was still VERY wet. Rose was very green, roots looked healthy. One red Hydrangea looks dead on top, but bottom is bright green and looks like good stock. Will cut and try. Very pleased, read the reviews after ordering and was really leery. Yeehaw...I'm happy. Will order from them again...prices are great!

Negative palermo21
(1 review)
On Apr 16, 2011, palermo21 Rancho Palos Verdes, CA wrote:

I placed an order for 2 roses and some seeds from Summerstone Nursery (right, a nursery for growing thieves). I should have read reviews about this company before buying from them, but I was naive. That was 2 weeks ago. I just now got a message that they are no longer shipping "due to seasonal" difficulties. That's all fine and good, but they took my money and have not returned any of my emails, or phone calls (they don't pick up, then send you to a dead line!) Thank God I only lost $20.00. I feel horrible for those who lost more.

If you're reading this, DON"T order from this rip-off outfit, you'll be more than sorry!

Negative tooner2
(4 reviews)
On Apr 11, 2011, tooner2 Charlotte, NC wrote:

Posted on February 18, 2011, updated April 11, 2011
I received, small, damaged plants (tree branches were broken.) There is no toll-free number I am aware of to call this company. After paying for the phone call, I was told by Nicole to take my tree back to the post office where she imagined they would ship the package back to the nursery at no cost to me. This is how the "guarantee" is fulfilled. Also, while I was trying to get some satisfaction from her, someone was heard yelling "get off the phone." I have added by name to the list of complaints the Attorney General of the state of Tennessee has received about these people.


On April 11th, 2011, tooner2 added the following:

Summerstone did eventually replace the items that I complained about, but the quality of the replacements was in no better shape, and in one case in worse shape, than the original items. You will also have to pay for postage and make a trip to the post office to return the poor quality items you will receive from this company. Do yourself a favor and just don't do business with them.
Negative jglenncox
(1 review)
On Mar 31, 2011, jglenncox Antlers, OK wrote:

Their prices are great, but I guess "you get what you pay for". Two out of five plants in one order were incorrect. Most of the plants from three different orders looked dead when received. After potting-up, great care and extensive waiting, I am convinced most were dead when received. The plants seemed to have been allowed to dry out between when they were dug and when they were boxed for shipment. They have a good guarantee policy, but it is not worth the effort to utilize it, plus it is too late in the season to await replacements. I'd rather pay more and receive quality plants.

Negative cats_meow_0911
(3 reviews)
On Mar 29, 2011, cats_meow_0911 Minneapolis, MN wrote:

I had placed an order with Summerstone in July, 2010, before I saw this website and all the problems people had with them (and found out about their lawsuit). I had ordered a couple of roses (I wanted a Whiskey Mac rose, and Summerstone was the only nursery where I located one). Of course, they had immediately charged my credit card. After seeing the problems that people had with them, I requested a refund via e-mail. No response. I reported them to the Better Business Bureau in Tennessee, but because Summerstone is being sued, the BBB could not pursue any action with them. Then, in September or so, I received a letter stating that my shipment had been delayed and asking if I wanted to still receive the order or get a refund. I made a copy of the letter and sent one back, once again, requesting a refund. My money has never been refunded.

Today I received an e-mail that they are shipping the order. In Minnesota, we still have several feet of snow on the ground and the ground is still frozen. So even if I wanted to try with the plants, I will not be able to plant them. I sent them an e-mail back letting them know I would be returning the package and that I expect a refund. Unbelievable.

Positive TupeloMS
(1 review)
On Mar 15, 2011, TupeloMS Tupelo, MS wrote:

I am new at planting trees, but must say that I took all into consideration from the posts, and even read a court document regarding complaints. Since I had already ordered the plants, I felt pretty good about it since, I bought 8 trees and plants plus shipping for 52.00. Very Inexpensive compared to other online sites. I figured it was worth the gamble. Especially since they were very clear about no refunds, but would offer replacements under a myriad of circumstances, that seem to be very natural risks of planting plants of trees from anywhere, anytime.
My trees arrived within four days. They were packaged and wrapped in plastic with news paper. I waited two days to plant so that I could have time to plant them on Saturday. I left the plants in the box outside in the garage in the cooler temperature. They had instructions in the box, which I read because I am new at this. I also read up on terms like "dormancy". When I unwrapped the plants, the roots had some type of gel on them and they were cold from refrigeration. I put the roots in water while I dug the holes. I purchased potting soil and mulch to help with planting.
I planted all 8 plants/trees. The flowering peach tree, willow tree, and the bonanza peach tree broke dormancy immediately. They "woke up", upon planting them. They had small blooms and leaves on them that began to perk up. On day 3, they have more blooms and leaves. The red bud, mimosa and forsythia haven't had any movement, but have green in the bark telling me that they are alive, and may need more time. The fountain grass is changing and getting stronger. I am only on day 3 and I am new at this. However, recognize that these are young trees and their little lives are fragile. One other point from a new person, Summerstone does not always tell the zones for these plants, so you want to research a little to make sure you are properly zoned for the plants you buy. It is a little time consuming, but worth it to me, to save a little money. Not to mention, I learned a lot about the trees I was buying. Hope to learn more in Dave's Garden.

Positive bigbike4
(1 review)
On Mar 11, 2011, bigbike4 Rogersville, TN wrote:

I have ordered several times from this company. I find their shipping to be slow-10 days to get items from Nashville area to 50 miles west of Bristol? I could have walked them here faster. But they blame the post office.

Items on all occassion arrived in decent well packed shape. I have ordered rose bushes which were unique and beautiful, fruit trees and nuts, tubular begonnias which were spectacular. If anything died during its first year, I notified the company and they sent replacements that fall or the next spring.

Plants will be on the smaller side of their advertised height and plenty of patience is required, along with water and fertilizer to get decent growth, but in a few years you have good trees. I order from them every year, because they are here in TN and I have been satisfied with the quality of their plants and their follow thru on replacements.
Janice-Rogersville TN

Negative Russell372
(1 review)
On Mar 5, 2011, Russell372 Salt Lake City, UT wrote:

Posted on June 24, 2010, updated March 5, 2011
Bad, bad, bad. Only one item out of 5 is growing. I have e-mailed and faxed Summerstone several times about replacements and zip response. I see why the attorney general is filing a suit against the Summerstone owner. Do not use this company to order your plants or trees. I wish I had seen this blog before I ordered. Lesson learned.


On March 5th, 2011, Russell372 added the following:

Beware, just received a mailing. There back in business of scamming people. March 2011.
Positive beesfarm
(2 reviews)
On Feb 28, 2011, beesfarm Loganton, PA (Zone 5b) wrote:

I have had problems with Autumn Ridge Nursery but I just received 4 trees from Sumerstone Nursery (which is affiliated with Autumn Ridge Nursery) and they were packed well and in great condition. Hopefully they grow up to be what I ordered!!!

Neutral lawNorder
(1 review)
On Feb 18, 2011, lawNorder Lafayette, LA wrote:

Posted on February 18, 2011, updated February 18, 2011
Didn't this company get a cease and desist order from the TN Attorney General? I can't believe they would still be allowed to be in business after the years of negative reviews and the the legal action that was taken against them by the State of TN. I heard the heat got put to them so much that they even filled for BANKRUPTCY last year, to try and avoid legal action. Don't believe their website full of lies and trickery read the following links before ever considering doing business with them. The following link is direct to the TN Govner's Office of Consumer Affairs . If you have been ripped off by this company or Autumn Ridge I would suggest you take a number and call the TN Govenor's Office, someday justice should be done.


On February 18th, 2011, lawNorder added the following:

tennessee.gov/attorneygeneral/cases/autumnridge/autumnridge.htm
Negative joanna_carlson
(1 review)
On Jan 27, 2011, joanna_carlson Fuquay Varina, NC wrote:

In the spring of 2010, I ordered daylilies, strawberries and a number of trees and shrubs from Summerstone. The plants arrived in poor condition, especially the trees. I planted everything and very little grew. None of the six daylily plants grew. Only five of the 50 strawberry plants I ordered survived. Of the six trees that I ordered, 3 came out of dormancy. The trees that survived were not the correct trees. The "lilac" turned out to be a hydrangea, the "magnolia" was a silk tree, and the "royal empress tree" looks like a tree of heaven.

I tried calling the company and could not reach anyone. I emailed the company 10 emails over a month with no response. Finally, I faxed them a letter and they agreed to send replacement trees.

I received the replacement trees, planted them and nothing grew. I gave up at this point. Do not order from Summerstone Nursery.

I have had good results with other online/mail order companies. Arbor Day Foundation is great for trees and Colorblends is great for bulbs.

Negative nantego
(1 review)
On Nov 28, 2010, nantego Nanticoke, PA wrote:

My story is the same for Summerstone. I just wanted to be added to the list.
APRIL: Plants ordered, credit card charged
MAY: All plants arrived in POOR condition several weeks after order was placed. Despite the condition, I planted everything the same day hoping for the best. I was patient and waited for something to happen. Nothing ever did. No email was ever replied to and phone call attempts always resulted in a busy signal. Late May I finally reached the nursery, only to be told to be patient and give it a few more weeks.
JUNE: Out of my $120 order, only 2 Crape Myrtles budded.
More emails and phone calls. Finally reached Carrol at the nursery. She told me to send all the plants back to the nursery for replacements. Paid $14 for the shipping.
JULY: Got a call from my post office that my package was sent back as non deliverable. When I called the nursery, they had no explanation for the non delivered package. They said it was to late in the season anyway to ship anything and wait until the fall.
SEPTEMBER: Talked to Carrol again at Summerstone. She said my replacement plants would be shipped during their normal shipping season in a few weeks. Nothing arrived.
OCTOBER: Talked to Carrol again, she took my order number and gave me the same line, "Plants will be shipped soon." Again, nothing.
NOVEMBER: Spoke to Carrol again, this time it was "Sorry, that order was sent to shipping several weeks ago." You should see them by next week." 2 weeks passed and nothing arrived. Spoke to Carrol again. Got the line "We will overnight your plants to you and send you a tracking number. Never got a tracking number, and you guessed it, never got any plants.
This is just a brief review of what it was like dealing with this nursery. There were more phone calls and unanswered emails that would fill up the entire posting. I will be adding my name to the growing BBB case against this nursery.

Positive sheephearder
(1 review)
On Nov 12, 2010, sheephearder Nashua, NH wrote:

I know that the general con-census here is that summerstone does bad business but i'm gonna have to strongly disagree. Last week i placed an order with summerstone for 25 trees and was given 6 free for a total of 31. The day after, I stumbled onto this site and noticed the overwhelming negative rep and reviews. I gotta say that it was getting in my head and i was very nervous that i got ripped off.
Here's my experience.
I placed the order on a Friday night, after 11:00 pm, and almost immediately got a order conformation and receipt of purchase. On Monday morning, first thing, I got a shipping conformation.
72 hrs. later, on Thurs. i came home from work to find a shipping box on my doorstep. Upon opening the box, I became very excited because i could clearly see that all the trees were in great shape and clearly alive and well. i took off the wrapping from around the roots to find them all very moist and wet, with good root structure on all of them. I soaked the roots for a while and planted all of them in pots, as i will be using them for Bonsai stock. When i got to the center of the root mass, i noticed that the white pine's had some needle die-back and looked a little worse for ware. This is OK though because i only ordered 2 and they sent me 5. They also gave me some extras here and there on some of the tree varieties i ordered. All and all, i couldn't be happier with my experience with summerstone and I'm sure i will order from them again in the future. Did i get lucky? Possibly. But i made sure i selected priority shipping so they didn't spend too much time in a box drying out. I'm sorry for everyone who had a bad experience with them, but for me, that's not the case.
Two very enthusiastic thumbs up Summerstone.
If anyone is pondering whether or not to place an order i offer this advice. Make sure you call and ask a lot of questions, and make it clear that your concerned about the health of the trees being shipped bare-root. I called and talked to them twice before i placed the order online.
That reminds me. I don't know why so many people have such a hard time getting in touch with them. Every time i called, either before hand or after i placed the order, they answered the phone. At least 4 times out of 4.

Negative gerrybishop
(1 review)
On Nov 5, 2010, gerrybishop Chickasha, OK wrote:

I ordered from this company in early October. They didn't have any problems taking my money, but I have yet to receive anything from them and they won't answer my emails asking where my merchandise is. I wish I'd seen all these posts BEFORE I spent money with them. I'm contacting my credit card company to see if it will do any good. DO NOT DO BUSINESS WITH THESE CROOKS!

Negative egret1
(1 review)
On Oct 29, 2010, egret1 Glenwood, IA wrote:

I was so excited when I first saw their catalogue. Too good to be true! And, boy, was it! Plants were very, very small, including one bareroot tree that was so small it blew away and I couldn't even find it. The plants took all season to get established, and never flourished. More than one were dead on arrival. They suck! I would never ever do business with them again.

Negative edecop
(2 reviews)
On Oct 9, 2010, edecop Sparks, NV wrote:

The owners of this company and its affiliate named Autumn Ridge Nursery have filed for bankruptcy. The Attorney General of TN has filed a law suit against both companies and their owners: Melinda & Samuel (Sam) Womack. They took $111.66 from me, which I have no hopes of being reimbursed for.
BE CAREFUL! Autumn Ridge's website was taken down, but Summerstone's is still active.
DO NOT ORDER FROM THEM!! They don't even have a real nursery, they just re-sell dead sticks purchased who knows where, according to the law suit documents.
I filed online complaints against them through BBB and the Attorney's office just a couple days ago. I encourage everybody to do the same. They are seeking a restitution of approx $23,000 but I'm sure there are other consumers like me who had not been accounted for, and they need to know!

Negative rickoshay
(2 reviews)
On Sep 7, 2010, rickoshay Pearcy, AR wrote:

I ordered an 2 American Lindens, 1 mimosa, 3 plum trees, and a paw paw.
When the order came, all of the plants were in poor condition, but the package insert said some were in dormant state. The plants were only identified with paper labels that quickly disintegrated. The Lindens were labeled incorrectly and turned out to be some other type of tree (oaks?), the paw paw, and three plum trees never did even develop a single bud after 3 months. I emailed the company twice, but no one ever responded. About $80 loss and very frustrating--DO NOT ORDER FROM THIS FLY-BY-NIGHT OUTFIT

Negative msqueenvee05
(1 review)
On Sep 2, 2010, msqueenvee05 Willisburg, KY wrote:

Posted on July 6, 2010, updated September 2, 2010
Received plants the first part of april 2010. April 12th emailed company about plants arriving dry and weak and did not survive. That I needed to know their return policy. I received email from the company on April 15th that I needed to send plants back in. I did as requested. The company received the plants April 23rd. 3 emails later still no response from company.I would call and no answer. I finally contacted credit card company for dispute charges. Credit card company was advised of their No Refund Policy. So credit card company rebilled my account on June 30th for $179.50 I redisputed the charge again July 6th. We will see what happens. I will not hold my breath. Why did the company ask for my plants to be returned if they weren't going to make this right. In my own personal account I would never purchase from this company again. I wish I had seen all the negative stories prior.


On September 2nd, 2010, msqueenvee05 added the following:

Sept 1st. Updated information. Credit Card Company could not help. The c/c did credit my account of $40.00 to try and help the situation. I did contact the BBB of Tennessee. No luck there either. But it will be on their records also. The only step left is The Attorney General Office.
PLEASE DO NOT USE THIS COMPANY!!
Neutral flowerchild1959
(1 review)
On Aug 30, 2010, flowerchild1959 Painesville, OH wrote:

I bought 3 peonies from summerstone. I was very excited about getting them. they were suppose to be Honey Gold, Gold crown, and Primavera. Memorial day week end. I have no idea what the plants are. I just know they are not peonies.
They have big fat leaves and are short to the ground. I emailed 3 time with no respond after several calls of them not answering. The man I finally got a hold of said the girl was out sick and would take care of it the next day. Ya right. Well long story short. I just called my credit card company and they are now handling it. so if you can't get help from them GET YOUR CREDIT CARD COMPANY INVOLVED.
That's why I love DISCOVER!!! I know they will get it right for me.

Positive moskie
(1 review)
On Aug 15, 2010, moskie Corpus Christi, TX wrote:

I had a great experience with ordering from this company. I ordered four trees and was also sent a free fith tree. It is true that the trees do come as bare root trees, but if properly planted as soon as possible after delivery they do very well. I have had my trees for six months now and they are doing wonderful. I live in a region where apple trees dont usually tend to thrive but with these trees from summerstone, I have had a truly positive experience. I sure do hope to continue to do business with them.

Negative Skinnercreek
(2 reviews)
On Aug 6, 2010, Skinnercreek Sun Prairie, WI wrote:

Needed a "Gizmo" miniature rose to replace one I have in an arrangement around a water fountain. The Garden Center I purchased it from no longer carried it so I thought I would try to find some online. Ordered 3 Miniature roses from the "Summerstone Nursery".
Well, 3 dead roses and the free plant arrived 10 days later. Not 72
hours later. They were not Miniature roses at all. The canes were large and obviously grafted to root stock. Doesn't really matter because they were dead anyway. I did my due diligence and put the sticks in water for 24 hours and planted them. No signs of life.
Don't bother contacting the company about a refund or that the wrong plant was sent. They'll say you are an idiot.
Now I'm over 50 years old, not some newlywed planting his first rose. My father grew grapes to make his own wine. My grandparents had a cherry orchard, my mother was an avid flower gardener. I've planted,moved,cloned and grafted plants with much success for many years now. So I resent the idea I "don't know
what i'm doing". I wish I had read the Garden Watchdog before this
happened.
But I do know one thing for sure, only God can raise the dead.
So...SAVE YOUR MONEY!!! Don't buy ANYTHING from these Knuckleheads!!!
P.S. what about the "free" plant? I chose "purple fountain grass"
It was pretty sad. But I did get it to grow!! But it's not fountain grass, trust me. I'm not sure what it is, but it just looks like rough grass from a cornfield. Some gift......

Negative ruchi123
(1 review)
On Aug 3, 2010, ruchi123 Springfield, VA wrote:

Very bad experience
I ordered about 49 dollar's plant on May 2010 ,after week I got piece of paper with hand written saying that they are out of stock and going to mail in coming October .I tried to called more than 20 times nobody answer the phone do not have even voice mail to leave message .Wrote several emails do not have any response.I am just waiting until October ,l do not believe - I will never ordered online with small company like this .Why the legal authority do not arrest the owner of the company .Its very bad .
ruchi
Virginia

Negative GardenCrazed
(1 review)
On Aug 2, 2010, GardenCrazed Sioux Falls, SD wrote:

In April I ordered 2 WHITE iceberg climbing roses. They arrived in approximately 2 weeks. One died and the other is blooming YELLOW. I contacted the company requesting my money back - no reply. I contacted my credit card to get my money back and was refused because summerstone says I never contacted them. AVOID this company! They do not care about customer service. They will lie. They send inferior products, with inferior planting directions. Who needs this hassle - gardening is supposed to be fun. Pay a little extra to do business elsewhere and save yourself a big headache.

Negative ricecj1
(1 review)
On Jul 30, 2010, ricecj1 Hollis, OK wrote:

I had searched my area for cherry trees and could find none. Went on the internet and found Summerstone Nursery, ordered 6 cherry trees, received 5 and 2 free plants. Needless to say the only thing that is alive is the crepe myrtle (free plant). I, like others, have attempted contact with these people and have received no response. I guess this will teach me not to buy anything unless you can actually see it!!

Neutral lauraja
(5 reviews)
On Jul 19, 2010, lauraja Madison, WI wrote:

Posted on May 11, 2010, updated July 19, 2010
Posted on May 4, 2010, updated May 11, 2010
Posted on May 3, 2010, updated May 4, 2010
Wow, I wish I had checked here beforing ordering from Summerstone. I was excited about a new kind of rose(s) {"Drift" roses} I hadn't heard of before, that I somehow ran across on Summerstone's site, searching for something else. The price was pretty good and I attributed it to (probably) small, young plants, which I don't mind starting with. I am not ready to rate the transaction yet, because there may be more developments to come. I know roses (and Altheas) are often are sent 'dormant' by vendors, but wow. This look like pretty lifeless sticks. We'll see...


On May 4th, 2010, lauraja added the following:

Checking on all the plants again this evening, I am nearly certain at least two of them (roses) are completely dead; have hope for the 3rd rose, that looks desiccated, but at least greenish. (I don't know if the Althea is dead or just very dormant - anyway it was a 'free selection' that came with the rose order). I was going to send back the dead roses (trying to decide how long to wait to see if the 3rd comes out of dormancy), but reading the comments here, am thinking I might just cut my losses - has anyone successfully returned dead plants to Summerstone and gotten healthy replacements?
On May 20th, 2010, lauraja added the following:

Still haven't been able to get through to Summerstone. I don't know if they are overwhelmed and can't keep up with the business, or what. In fairness, I don't know that they intentionally sent me dead plants. The plants came wrapped in newspaper, with chunks of this weird gel I haven't encountered before, that presumably was suppposed to keep them moist and alive (it didn't work, though). It is clear at this point, I believe, that the plants are truly dead, not dormant or ever coming out of dormancy. Taking a cue partly from some comments on this forum, I finally contacted my credit card company about challenging the charge for the plants. Not sure how the process will come out, if Summerstone doesn't respond to them either...
On July 19th, 2010, lauraja added the following:

I am adding to my post(s) below. The three plants I ordered, which arrived dead, never did come out of "dormancy" (not really dormancy, death). There is a company I can give a positive review of, though. Not that I am rah-rah over major banks or anything, but I have had "citicard" credit cards, probably for over a decade, and have been very pleased with their programs and service. I rarely have had to challenge a charge or anything, but anyway, I challenged the charges from Summerstone, after I couldn't reach them about returning the dead plants. I just receive notification that the conditional credit Citi made to my account while investigating has become final. (Yeah Citicards!) I feel grateful, they have bailed me out of the mistake I made ordering from this place (Summerstone Nursery)!!!

« Previous Page 1 | 2 | 3 | 4 | 5 | 6 Next »


We recommend Firefox
Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Mission | Featured Companies | Submit an Article | Terms of Use | Tour | Rules | Privacy Policy | Contact Us ]

Back to the top

Copyright © 2000-2014 Dave's Garden, an Internet Brands company. All Rights Reserved.
 

Hope for America