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After reading all of the negative on this site I still decided to roll the dice and ordered 1 tree from them just to see for myself. I ordered a rainer cherry tree. it was 10 bucks. They sent a walnut tree with the order. all together with shipping it was $16.45. As soon as I hit order I logged onto my bank and they had already placed a charge for it. No email saying they received the order or anything. Never any email. I was pretty sure I had been ripped off but one week later I had a box on my doorstep. I opened it up and had two trees in there wrapped up in black plastic and wet newspaper that were alot bigger than expected, 3 feet root to tip. Each tree had a flag on it marking which was which. I popped a bud back to see underneath and it was still green and the roots looked a little rough but not too bad. I put them both in a pitcher of pond water overnight and when I got home from work the next day I planted them in containers to see if they make it before I go digging a hole. I'm not an expert but I've got 32 fruit trees and I couldn't tell where the graft was on this one. Could be there. Either way. For 10 bucks. If it grows up to be a cherry tree and can at least pollinate the others it'll work. I'll be let down and annoyed if it isn't a rainer but I'll be happy with watching it grow from this little stick into a tree anyway. I could end up with a one of a kind sweet cherry. So far I am pleased with the product. bumped down to neutral because of the poor communication or at least the complete absence of.
I ordered over $52 worth of roses and other plants through Summerstone Nursery's online web site on 3-13-09. Their web site looked nice, the plants healthy and at a reasonable price. I wanted a red Mirandy Rose for my 81 year old mother and couldn't seem to find them here. I typed on a search for them and the Summerstone ad came up. So I ordered those plus a few more roses and plants. The ad and the email I received stated 72 hour shipment. I called them this morning, March 23, 09,10 days later, and was told the order had not been shipped yet. When I told him I had tried to email them and their email address was invalid, the guy made no comment about that. They don't even have a toll free order number. After reading the many negative reviews about this particular nursery, which I wish I'd done first, before my order was placed, I wonder if I will be another victim, and not get what I ordered or if it will be alive or live after I get them here and plant them. At this stage, I guess I'll just have to wait and see what and when I get my order.
On Jun 3, 2008, 4girlsrmyheart Brunswick, OH wrote:
I was very nervous after I placed this order and after NOT receiving my plants in 72 hrs. I found this website. I e-mailed Summerstone 2 x but found that calling is the best method for getting results. It had been over 2 weeks since I ordered. I spoke to a friendly representative who told me that they are really behind on getting orders out. She got my order # and told me she will have it shipped. The next day or 2 I received an e-mail for my shipment. It took about 5 days to receive the tube. Everything looked o.k. except I was missing a shrub. I called and let them know that I was missing part of my order and she wanted the initials on the tube which I had already thrown out. So it would be a good idea to keep the tube if you need to call to report a problem. 2 days later I got an e-mail saying my order has been shipped. I am not sure if I will order from any on-line nursery again but I was glad to have gotten the products I ordered and for the friendly receptionist.
On May 27, 2008, deadhead9 Shawnee Mission, KS wrote:
Ordered 2 Royal Empress trees, Both were reasonable damp when received, planted in same size pot, same growing medium, placed side-by-side, both get same water etc. One leafed out app 2 weeks sooner than the other, it is much larger, leaves 3-4 times as large. Other one has very small leaves, but a lot of them, do not hardly look like the same tree. Called cust service, was told give the one with small leaves that looks dwarfed a little fertilizer, give it time. They 'buy all their trees from the same group of growers,' but these might have come from different growers. Give it time and keep the faith.
Told them this is not giving me a warm fuzzy feeling!!!
On May 12, 2008, CO_Gardener Broomfield, CO wrote:
I placed an order with Summer Stone Nursery prior to finding this site, but only minutes before. Minutes after placing my order, I emailed them and told them to cancel my order. Although my order, 3 clematis and a trumpeter vine, only totaled $25, I prefer to shop at reputable places. They obviously fail to read or regard correspondences because a few days later I received an email stating my order had shipped. I called them for a tracking number. I was informed that "tracking numbers do not exist for general mail shipments". This order shipped on a Thursday from Tenessee to Colorado - normally 4 days for USPS, adding another day for Sunday. Surprised that a functioning mail order plant business would ship so slow, I inquired about this. I was told that the plants are dormant and packaged "really well" for the trip. When the tube arrived, it was very hot, but all plants seem dormant. Only the trumpeter vine had any sort if liquid material on the roots. The clematis were in plastic baggies. The trumpeter vine looks dead but the clematis' roots feel like moisture exits in them. The planting directions are horrible - very generic. I placed them in pots and will see if any grow. In the past the plants I purchased mail order arrived in pots and shipped very quickly, minimizing the stress to the plants. I could accept "bare root" with faster shipping. Even if these plants sprout, to who knows what type of vines, I will not order from this comapny again. I should've paid a bit more to receive a lot more in return.
