Comments regarding American MeadowsClick here to return to American Meadows's listing.
|On May 2, 2014, Doublec Tyler, TX wrote:
Posted on May 1, 2014, updated May 2, 2014
On May 2nd, 2014, Doublec added the following:
Update, was the fact of being called a liar that I will not use this business again!
On May 2, 2014, American Meadows responded with:
"On May 1, 2014 9:14 PM, American Meadows responded with:
Doublec, I'm very sorry for your negative experience with our customer service department. Both myself, and my business partner physically sit in that department to help ensure that our customers are only getting the best information and service. Although we obviously don't hear every call, I can assure you that a response such as you had would be highly unusual from anyone on our team.
|On May 1, 2014, webchemist Vista, CA wrote:
I've only ordered the one golden raspberry plant so far, but it arrived healthy (and in soil, not bareroot). I did think it was kind of a cop out to tell me they wouldn't honor a warranty since I'm a zone 10 and its rated zone 4-8, but thankfully a year later its still growing strong. I really wish they had a wider variety of berry plants, as I would order again except none of their offerings aren't anything already widely available from local sources.
|On Aug 7, 2013, pamela_isley Nashville, TN wrote:
I ordered saffron crocus from American Meadows last year, and they all came up although not all bloomed.
|On May 28, 2013, urcindys Morris, CT wrote:
I'm a avid gardener and I buy online a lot from various places but I've found american meadows the absolute BEST to deal with. where do I start : quality, size, health of the plants, shipping, and if by some chance your product doesn't make it. There is NO PROBLEM in getting a new one and they almost always send you a little gift in each order. I recommend this site to everyone and I expect to have a long relationship with this company forever. I just love them!! Cynthia C. Dionne
|On May 24, 2013, elfeik Near Kansas City, MO (Zone 6a) wrote:
Posted on May 23, 2013, updated May 24, 2013
On May 24th, 2013, elfeik added the following:
The woman I talked to was telling me plant them and see how they grow until I sent photos. Do you want to see pictures of the Bloodroot?
On May 24, 2013, American Meadows responded with:
"On May 23, 2013 12:37 PM, American Meadows responded with:
|On May 23, 2013, dmshrike Salem, NH wrote:
Posted on April 29, 2013, updated May 23, 2013
On May 23rd, 2013, dmshrike changed the rating from neutral to positive and added the following:
of the 6 plants i had received that i thought may not survive 2 did make it, emailed AM about the other 4 and AM asked if i wanted plants or a refund, i still wanted the plants and they arrived the other day. as much as the soil was dry the plants looked ok.
I do find AMs customer service outstanding, as much as i feel they do need to train their employees better in quality control, their good service i feel i have to change the rating to positive
On May 23, 2013, American Meadows responded with:
"On Apr 29, 2013 8:13 AM, American Meadows responded with:
|On May 9, 2013, bryana Albany, NY wrote:
Posted on May 6, 2012, updated May 9, 2013
On May 9th, 2013, bryana added the following:
I ordered a package of wildflower seeds for dry areas, a hydrangea and a columbine. The seeds appear to have germinated and are growing in basically sand. The plants were small as described but healthy green and growing nicely.
|On May 6, 2013, Tropicman Bushland, TX (Zone 6a) wrote:
Bought weeping love grass seeds,followed the directions,7 weeks no germination,contacted them,and received a response very quickly ,and was told they had 100% guarantee,or refund,but they would like a picture of proof,which I could understand,so I sent picture,within just a few hours,week has gone by,not a word back,sent another e-mail requesting another try of seeds,still no reply,mind you,I have water twice daily for seven weeks,time and cost of watering,trying to germinate the seeds.Now I know they have had time to read my e-mails,and it would take less than a couple minutes to answer,whether they will send refund or seeds,so I can get on with my project,that I have been working on for over 7 weeks on my landscape,as a greenhouse owner my self return visits is over 50% 0f my business,so prompt response was very much essential for my company,last thing I would want would be to ignore the problem,I have read all the responses here on Garden Watchdog,and it seems they ignore the follow ups on all the cases reported here,I also know this is a busy time for them,but your first costumer is your job to take care fast as possible,if you want repeat customer.
On May 6, 2013, American Meadows responded with:
"On May 6, 2013 1:39 PM, American Meadows responded with:
|On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
American Meadows really got me started into gardening in 2012. Their website is not only good for ordering quality items, but also for planning a garden. You can use the filters to suit your ideas.(sun or shade or flower colors) I especially like to search for certain flower colors and really appreciate this feature. I ordered five types of spring planted lily bulbs which all thrived and bloomed exactly like the picture on the photo tags. I also ordered a phlox David, which, although quite small, still managed to produce an amazing number of stunning white flowers. Everything thrived despite the long hot East Coast summer. In the fall I ordered 188 crocus, tulip, and daffodil bulbs which all are beautifully blooming this spring. I also planted a Colchicum, which quickly produced an amazing number of flowers for a small plant. Everything was packaged and shipped correctly. Excellent customer service.
|On Apr 11, 2013, cathy166 Stamford, CT (Zone 6b) wrote:
This was my second order with AM. As before they sent an email upon shipping, and the order arrived the next day. Perfect condition and correct. A quick glance at the Oriental lily bulbs, and they are large and fresh. When I placed the order, they emailed it back with my confirmation which helped to refresh my memory and not double order.
|On Apr 10, 2013, nicomyth Toccoa, GA wrote:
I ordered this Spring (2013) some seeds and a set of onions. I was at first disappointed because the one packet of seeds was very small (only 5 seeds!) for their organic beans. The website did not list a seed number but even so I thought this was a bit small. I emailed them through Dave's Garden and was very impressed with their promptness in responding. They didn't brush me off and they sent me some extra seeds since the site had not listed the number per packet to expect. (I had also received a very small packet - there should have been more seeds in it.) Overall I was very pleased with their customer service
|On Apr 4, 2013, girlfeia7 Morrisonville, NY wrote:
I ordered 1 purple shamrock bulbs(10) on march 11, 2013
On Apr 4, 2013, American Meadows responded with:
"On Apr 4, 2013 7:48 PM, American Meadows responded with:
|On Mar 27, 2013, Frank1965 Shreveport, LA wrote:
I placed an order for a pound of seeds and received it in 5 days- that's pretty good service in my book! Nothing else need be said.
|On Feb 26, 2013, Barbara1987 wrote:
I had a great first experience with American Meadows. I just placed my first order with them, ordering seed packets for my early spring wedding. I emailed with questions about the packets and received a response right away from a lovely customer service representative. I then placed my order, got free shipping :) and the packets just came in the mail yesterday. I am thrilled with the service I got and am excited for my guests to plant the seeds! I would highly recommend this company.
|On Sep 30, 2012, karenmsmith7 Chicago, IL (Zone 5b) wrote:
I recently received my first order from this company, and I will not order again. The order was for several "bare root" iris cristata plants. What I received was tiny sections of underground runners, 2 to 3 inches long, with one or two very small nodes on each. These little wisps were so small I at first thought they had forgotten to put any plants in the peat-filled plastic bags at all. I often plant bare root plants, and am used to dealing with small starts, but I am highly skeptical that these tiny fragments will produce usable plants.
On Sep 30, 2012, American Meadows responded with:
"On Oct 5, 2012 4:03 PM, American Meadows responded with:
|On Jul 24, 2012, Kraeutertrulla University Place, WA wrote:
I am very disappointed in American Meadow and I will never order anything from them again. First it took almost 4 weeks until the order arrived. I ordered one Forsythia, Hollyhocks and Lavender. The Forsythia was a joke. It was very tiny and half dead. I sent them a picture and told them I want the money back since the plant is way overpriced and it died finally after I planted it. (They wanted $21.42 for it). First they told me, I should wait a few month.They did not want to believe the plant was dead. After threatening them with the Better Business Bureau they finally gave me the money for the Forsythia back. Now, 3 month later, the Hollyhocks and the Lavender did not grow at all. They are still very small and it doesn't look like they ever will grow. It was a big waste of money.My advise: Stay away from this company.
On Jul 24, 2012, American Meadows responded with:
"On Jul 25, 2012 11:45 AM, American Meadows responded with:
Dear Kraeutertrulla, We're sorry that you were not satisfied with your experience with American Meadows. We work diligently every day to meet the needs of our customers and for over 30 years, we've been one of the most trusted names in mail-order gardening due to our quality products and dedication to our customers. In your case, we failed and I apologize.
|On Jul 10, 2012, WoodlandLisa KILLINGWORTH, CT wrote:
I've placed 2 orders with American Meadows. The first order was shipped promptly and all arrived in top condition.
|On Jul 7, 2012, marytopeka1964 Topeka, KS wrote:
I have ordered bareroot hosta 3 times this season. Each time the plants leafed out quickly. One of the hosta was not the correct variety & was quickly replaced with another bag of 3, not just one. I was more than pleased. Also have ordered some plants in pots, they came in good condition and are thriving. I just wish they weren't sold out of many of their spring plants. I will know next year to order early.
|On Jun 20, 2012, yumabase Youngstown, NY wrote:
Over the past three years, I have ordered quite a few (potted) plants from American Meadows.
On Jun 20, 2012, American Meadows responded with:
"On Jul 2, 2012 12:46 PM, American Meadows responded with:
|On Jun 20, 2012, cherry_bloss Dresden, OH wrote:
|On Jun 17, 2012, virginiarose Portsmouth, VA (Zone 8a) wrote:
Well, I will not go into a lot of detail just so I can be attacked by Lizotte. I have read comments over the past three years where the customer is always the blame, the customer is always mistaken, the customer is always dead wrong.
On Jun 17, 2012, American Meadows responded with:
"On Jun 19, 2012 2:10 PM, American Meadows responded with:
|On Jun 13, 2012, suepap1 Montrose-Ghent, OH wrote:
Posted on June 13, 2012, updated June 13, 2012
On June 13th, 2012, suepap1 added the following:
Follow up to my post. I did receive an apology phone call from one of the owners. He was very nice. He said they would refund the amount of my order and sent me a confirmation e-mail to that effect. Sorry about the mix up in dates. That is because I was having a similar problem with another on-line plant company, too. The problem as listed with American Meadows was accurate, but they appear to be making it right. Will keep checking my on-line banking for the re-fund. I purchased items in good faith. I would love to buy plants on-line, but my recent experiences are leading me to only buy local. I saw that others had a positive experience and I'm glad. I wish I were one of them.
On Jun 13, 2012, American Meadows responded with:
"On Jun 13, 2012 2:07 PM, American Meadows responded with:
On Jun 13, 2012 2:39 PM, American Meadows added:
Suepap1, just a clarification - our records indicate that you placed your order on Sunday, May 27th (Memorial Day weekend) and not May 3rd, as you indicated. We reached out to you on the 31st (3 business days later) to discuss a course of action for the over sold items. (2 of the 12 items on your order sold out over Memorial Day weekend.)
|On Jun 4, 2012, LD1234 Winsted, CT wrote:
I ordered the following for this spring and so far everything has taken and is growing rapidly. They sent free wildflower seeds which was a nice touch. I like their website and find it easy to navigate, their email notifications are accurate and prompt, their packaging was good. I have an order in for the fall and am looking forward to receiving it. Will order from them again for sure.
|On Jun 3, 2012, paulng Bothell, WA wrote:
Bought 3 Annabel Hydrangeas from the company. The plants were packed well. But within 2 weeks of planting, they are all brown. Not sure if they are truly dead yet. I used the recommended planting instructions that came with the plants.
On Jun 3, 2012, American Meadows responded with:
"On Jun 3, 2012 9:46 PM, American Meadows responded with:
Paulng, All of our products are guaranteed. I'm not sure how you contacted us, but during the spring busy season we strive to reply to all contacts within 2 business days.
|On Jun 3, 2012, Dave39 Mount Wolf, PA wrote:
Ordered clematis. Came as 2 for 1, so got 6 in total. Nicely packed in 3 inch pots well held within cardboard box designed for the pots and designed to hold in the planting soil. Very nice top growth and roots to the plants. Quick shipment. They tossed in some Siberian iris for a bonus.
|On Jun 2, 2012, Lesa1961 Dunean, SC wrote:
I returned to their site to place a larger order yesterday, after receiving my first shipment. The plants were all very healthy and thriving. I loved the careful packaging, and was stunned at how quickly the order arrived.Their prices were very reasonable too. I'm impressed!
|On May 30, 2012, Gootzie Dover, TN wrote:
I received my first (small) order from American Meadows and the experience was not only a positive one, but all around, one of the best in years. Service was very, very fast and the plants arrived as fresh as if they were dug up this morning. I am very pleased. I not only recommend them, I will be ordering from them again.
|On May 19, 2012, flowerscrazed Davenport, IA wrote:
I put in an order for 2 peony roots (an itoh and a herbaceous variety ) in January. I received them in late April. They looked sort of small, but I soaked them in transplant solution for an hour and planted on the same day. After three weeks, they're about 8" tall now, and look really healthy. Overall, it was a good experience for me.
|On May 3, 2012, catsumrs Meriden, CT wrote:
Posted on April 29, 2012, updated May 3, 2012
On May 3rd, 2012, catsumrs added the following:
Update: Heard from American Meadows, they did offer to refund or send 4 more plants. Giving them the benefit of the doubt, I agreed to try again.. Shame on me this time... Wish I could show you what they sent. I even took pics this time so they could see the dead, brown sticks, with black curled leaves I opened..... They tried to tell me it was a natural thing for them to be this way,,,"they were waking up".. Then wished me "Happy Gardening".. Wish I could put pictures up.
Save your money people, buy local.......
On May 3, 2012, American Meadows responded with:
"On Apr 30, 2012 3:20 PM, American Meadows responded with:
On May 3, 2012 4:16 PM, American Meadows added:
|On Apr 25, 2012, Terry Murfreesboro, TN (Zone 7a) wrote:
I placed a sizable order for several perennial plants and dahlias earlier this year. They arrived exactly when I was told they were and the plants were in snug in their packages and in very good condition; most were just coming out of dormancy and leafing out. Thanks, American Meadows - great job!
|On Apr 22, 2012, citizenjosh D.C.,
United States wrote:
Responsive chat service helped me choose the best seeds and quickly got me to the checkout. This non-gardener appreciates it!
|On Apr 16, 2012, RebeccaLynn Winston Salem, NC (Zone 7a) wrote:
Today I planted 12 tuberous begonias from American Meadows. Three each of scarlet, pink, yellow and white. The tubers were very large, firm, and healthy. Just beginning to show signs of life as I tucked them into the sun-warmed potting soil this afternoon. I know to be patient with begonia tubers, but I look forward to seeing their beautiful blooms this summer in my large front porch flower pots.
|On Apr 7, 2012, woodxmn Slanesville, WV wrote:
Having never ordered from American Meadows, I decided to try their services by taking advantage of a no shipping charge promotion they were offering. After placing my small order on their website, I received a prompt acknowledgement including a delivery time. At the appropriate time I received a second email advising me of shipment. The package arrived containing full, healthy plants with well established root systems in excellent, easy to open, secured packaging. As an unexpected bonus, the package also included several packets of wildflower seeds and a discount coupon for a future purchase. No company could possibly have provided better service or product. I will order from them again.
|On Apr 4, 2012, scleghorn Copperas Cove, TX wrote:
I've ordered from this company several times over the years, and I'd give them four out of five stars.
|On Mar 26, 2012, GardeningFun45 Hightsville, NC wrote:
I ordered quite a few fall bulbs from American Meadows back in November. With the warm weather we have been having, they are starting to grow and bloom and I could not be happier with the wonderful spring display! Their customer service department is extremely helpful and I will be ordering from them again!
|On Nov 2, 2011, Daveone Remus, MI wrote:
I ordered Hydrangeas and they arrived packed better than any plant material I have received from other companies. It is truly wonderful to know that your company cares enough to to the job of packaging plants properly. Thanks
|On Aug 2, 2011, dartstar1 Woodcrest, CA wrote:
Posted on July 19, 2011, updated August 2, 2011
On August 2nd, 2011, dartstar1 added the following:
I had recieved the root/tubers on 7-9 and planted on 7-11
all the peonies have grown and on one there is even a BUD as of today 8/2 am very pleased with their product
|On Jul 21, 2011, wenreyn Brookville, PA wrote:
Purchased many plants, bare roots, and seeds. Wonderful customer service, plants packaged perfectly every time, beautiful results. In spring I planted coneflowers, rudbeckia, yarrow, lavender, Russian sage, catmint, and sedum. They were in 3 in pots. They are now all to my knees and filled with blooms. I will always buy from this company. Smaller plants than from the nursery centers- cheaper too- but always perform just as good if not better than nursery grown plants in gallon pots.
|On Jul 11, 2011, twinmom12054 Delmar, NY wrote:
I ordered the Fall Wildflower and Spring Wildflower seeds for my new wildflower bed, and the results have been fantastic. I couldn't be happier. At my SO's house, fewer annuals appeared than he had expected from the Spring Mix he bought, and the Customer Service rep couldn't have been nicer or more helpful when I contacted them. They are sending a replacement pound of seeds, and I'm left with a very positive impression of this company. I will certainly order from them again.