Comments regarding American MeadowsClick here to return to American Meadows's listing.
|On Sep 30, 2012, karenmsmith7 Chicago, IL (Zone 5b) wrote:
I recently received my first order from this company, and I will not order again. The order was for several "bare root" iris cristata plants. What I received was tiny sections of underground runners, 2 to 3 inches long, with one or two very small nodes on each. These little wisps were so small I at first thought they had forgotten to put any plants in the peat-filled plastic bags at all. I often plant bare root plants, and am used to dealing with small starts, but I am highly skeptical that these tiny fragments will produce usable plants.
On Sep 30, 2012, American Meadows responded with:
"On Oct 5, 2012 4:03 PM, American Meadows responded with:
|On Jul 24, 2012, Kraeutertrulla University Place, WA wrote:
I am very disappointed in American Meadow and I will never order anything from them again. First it took almost 4 weeks until the order arrived. I ordered one Forsythia, Hollyhocks and Lavender. The Forsythia was a joke. It was very tiny and half dead. I sent them a picture and told them I want the money back since the plant is way overpriced and it died finally after I planted it. (They wanted $21.42 for it). First they told me, I should wait a few month.They did not want to believe the plant was dead. After threatening them with the Better Business Bureau they finally gave me the money for the Forsythia back. Now, 3 month later, the Hollyhocks and the Lavender did not grow at all. They are still very small and it doesn't look like they ever will grow. It was a big waste of money.My advise: Stay away from this company.
On Jul 24, 2012, American Meadows responded with:
"On Jul 25, 2012 11:45 AM, American Meadows responded with:
Dear Kraeutertrulla, We're sorry that you were not satisfied with your experience with American Meadows. We work diligently every day to meet the needs of our customers and for over 30 years, we've been one of the most trusted names in mail-order gardening due to our quality products and dedication to our customers. In your case, we failed and I apologize.
|On Jul 10, 2012, WoodlandLisa KILLINGWORTH, CT wrote:
I've placed 2 orders with American Meadows. The first order was shipped promptly and all arrived in top condition.
|On Jul 7, 2012, marytopeka1964 Topeka, KS wrote:
I have ordered bareroot hosta 3 times this season. Each time the plants leafed out quickly. One of the hosta was not the correct variety & was quickly replaced with another bag of 3, not just one. I was more than pleased. Also have ordered some plants in pots, they came in good condition and are thriving. I just wish they weren't sold out of many of their spring plants. I will know next year to order early.
|On Jun 20, 2012, yumabase Youngstown, NY wrote:
Over the past three years, I have ordered quite a few (potted) plants from American Meadows.
On Jun 20, 2012, American Meadows responded with:
"On Jul 2, 2012 12:46 PM, American Meadows responded with:
|On Jun 20, 2012, cherry_bloss Dresden, OH wrote:
|On Jun 17, 2012, virginiarose Portsmouth, VA (Zone 8a) wrote:
Well, I will not go into a lot of detail just so I can be attacked by Lizotte. I have read comments over the past three years where the customer is always the blame, the customer is always mistaken, the customer is always dead wrong.
On Jun 17, 2012, American Meadows responded with:
"On Jun 19, 2012 2:10 PM, American Meadows responded with:
|On Jun 13, 2012, suepap1 Montrose-Ghent, OH wrote:
Posted on June 13, 2012, updated June 13, 2012
On June 13th, 2012, suepap1 added the following:
Follow up to my post. I did receive an apology phone call from one of the owners. He was very nice. He said they would refund the amount of my order and sent me a confirmation e-mail to that effect. Sorry about the mix up in dates. That is because I was having a similar problem with another on-line plant company, too. The problem as listed with American Meadows was accurate, but they appear to be making it right. Will keep checking my on-line banking for the re-fund. I purchased items in good faith. I would love to buy plants on-line, but my recent experiences are leading me to only buy local. I saw that others had a positive experience and I'm glad. I wish I were one of them.
On Jun 13, 2012, American Meadows responded with:
"On Jun 13, 2012 2:07 PM, American Meadows responded with:
On Jun 13, 2012 2:39 PM, American Meadows added:
Suepap1, just a clarification - our records indicate that you placed your order on Sunday, May 27th (Memorial Day weekend) and not May 3rd, as you indicated. We reached out to you on the 31st (3 business days later) to discuss a course of action for the over sold items. (2 of the 12 items on your order sold out over Memorial Day weekend.)
|On Jun 4, 2012, LD1234 Winsted, CT wrote:
I ordered the following for this spring and so far everything has taken and is growing rapidly. They sent free wildflower seeds which was a nice touch. I like their website and find it easy to navigate, their email notifications are accurate and prompt, their packaging was good. I have an order in for the fall and am looking forward to receiving it. Will order from them again for sure.
|On Jun 3, 2012, paulng Bothell, WA wrote:
Bought 3 Annabel Hydrangeas from the company. The plants were packed well. But within 2 weeks of planting, they are all brown. Not sure if they are truly dead yet. I used the recommended planting instructions that came with the plants.
On Jun 3, 2012, American Meadows responded with:
"On Jun 3, 2012 9:46 PM, American Meadows responded with:
Paulng, All of our products are guaranteed. I'm not sure how you contacted us, but during the spring busy season we strive to reply to all contacts within 2 business days.
|On Jun 3, 2012, Dave39 Mount Wolf, PA wrote:
Ordered clematis. Came as 2 for 1, so got 6 in total. Nicely packed in 3 inch pots well held within cardboard box designed for the pots and designed to hold in the planting soil. Very nice top growth and roots to the plants. Quick shipment. They tossed in some Siberian iris for a bonus.
|On Jun 2, 2012, Lesa1961 Dunean, SC wrote:
I returned to their site to place a larger order yesterday, after receiving my first shipment. The plants were all very healthy and thriving. I loved the careful packaging, and was stunned at how quickly the order arrived.Their prices were very reasonable too. I'm impressed!
|On May 30, 2012, Gootzie Dover, TN wrote:
I received my first (small) order from American Meadows and the experience was not only a positive one, but all around, one of the best in years. Service was very, very fast and the plants arrived as fresh as if they were dug up this morning. I am very pleased. I not only recommend them, I will be ordering from them again.
|On May 19, 2012, flowerscrazed Davenport, IA wrote:
I put in an order for 2 peony roots (an itoh and a herbaceous variety ) in January. I received them in late April. They looked sort of small, but I soaked them in transplant solution for an hour and planted on the same day. After three weeks, they're about 8" tall now, and look really healthy. Overall, it was a good experience for me.
|On May 3, 2012, catsumrs Meriden, CT wrote:
Posted on April 29, 2012, updated May 3, 2012
On May 3rd, 2012, catsumrs added the following:
Update: Heard from American Meadows, they did offer to refund or send 4 more plants. Giving them the benefit of the doubt, I agreed to try again.. Shame on me this time... Wish I could show you what they sent. I even took pics this time so they could see the dead, brown sticks, with black curled leaves I opened..... They tried to tell me it was a natural thing for them to be this way,,,"they were waking up".. Then wished me "Happy Gardening".. Wish I could put pictures up.
Save your money people, buy local.......
On May 3, 2012, American Meadows responded with:
"On Apr 30, 2012 3:20 PM, American Meadows responded with:
On May 3, 2012 4:16 PM, American Meadows added:
|On Apr 25, 2012, Terry Murfreesboro, TN (Zone 7a) wrote:
I placed a sizable order for several perennial plants and dahlias earlier this year. They arrived exactly when I was told they were and the plants were in snug in their packages and in very good condition; most were just coming out of dormancy and leafing out. Thanks, American Meadows - great job!
|On Apr 22, 2012, citizenjosh D.C.,
United States wrote:
Responsive chat service helped me choose the best seeds and quickly got me to the checkout. This non-gardener appreciates it!
|On Apr 16, 2012, RebeccaLynn Winston Salem, NC (Zone 7a) wrote:
Today I planted 12 tuberous begonias from American Meadows. Three each of scarlet, pink, yellow and white. The tubers were very large, firm, and healthy. Just beginning to show signs of life as I tucked them into the sun-warmed potting soil this afternoon. I know to be patient with begonia tubers, but I look forward to seeing their beautiful blooms this summer in my large front porch flower pots.
|On Apr 7, 2012, woodxmn Slanesville, WV wrote:
Having never ordered from American Meadows, I decided to try their services by taking advantage of a no shipping charge promotion they were offering. After placing my small order on their website, I received a prompt acknowledgement including a delivery time. At the appropriate time I received a second email advising me of shipment. The package arrived containing full, healthy plants with well established root systems in excellent, easy to open, secured packaging. As an unexpected bonus, the package also included several packets of wildflower seeds and a discount coupon for a future purchase. No company could possibly have provided better service or product. I will order from them again.
|On Apr 4, 2012, scleghorn Copperas Cove, TX wrote:
I've ordered from this company several times over the years, and I'd give them four out of five stars.
|On Mar 26, 2012, GardeningFun45 Hightsville, NC wrote:
I ordered quite a few fall bulbs from American Meadows back in November. With the warm weather we have been having, they are starting to grow and bloom and I could not be happier with the wonderful spring display! Their customer service department is extremely helpful and I will be ordering from them again!
|On Nov 2, 2011, Daveone Remus, MI wrote:
I ordered Hydrangeas and they arrived packed better than any plant material I have received from other companies. It is truly wonderful to know that your company cares enough to to the job of packaging plants properly. Thanks
|On Aug 2, 2011, dartstar1 Woodcrest, CA wrote:
Posted on July 19, 2011, updated August 2, 2011
On August 2nd, 2011, dartstar1 added the following:
I had recieved the root/tubers on 7-9 and planted on 7-11
all the peonies have grown and on one there is even a BUD as of today 8/2 am very pleased with their product
|On Jul 21, 2011, wenreyn Brookville, PA wrote:
Purchased many plants, bare roots, and seeds. Wonderful customer service, plants packaged perfectly every time, beautiful results. In spring I planted coneflowers, rudbeckia, yarrow, lavender, Russian sage, catmint, and sedum. They were in 3 in pots. They are now all to my knees and filled with blooms. I will always buy from this company. Smaller plants than from the nursery centers- cheaper too- but always perform just as good if not better than nursery grown plants in gallon pots.
|On Jul 11, 2011, twinmom12054 Delmar, NY wrote:
I ordered the Fall Wildflower and Spring Wildflower seeds for my new wildflower bed, and the results have been fantastic. I couldn't be happier. At my SO's house, fewer annuals appeared than he had expected from the Spring Mix he bought, and the Customer Service rep couldn't have been nicer or more helpful when I contacted them. They are sending a replacement pound of seeds, and I'm left with a very positive impression of this company. I will certainly order from them again.
|On Jul 5, 2011, OceansofGreen North Ogden, UT wrote:
This company is awesome! Many items that I've ordered through them immediately took to and thrived in our garden and what didn't, they either replaced or refunded promptly. I've e-mailed them questions which they thoughtfully and promptly answered. I will continue to buy from American Meadows with confidence.
|On Jun 25, 2011, CTYankeegirl Mystic, CT wrote:
I can't speak for most of their items, but I bought several iris rhizomes from them and they are doing well. I placed two orders and both arrived just fine. The prices were excellent as well; the plants were on sale.
|On Jun 20, 2011, sdube60 Charlton, MA wrote:
I ordered several bare-root astilbes, monkshood and lilies from American Meadows as a first time customer. The astilbes are growing well as are the monkshood. I have yet to plant the lily bulbs but all had new growth on arrival and are "thriving" in a shallow container of water anticipating planting. I was very pleased with the quality of the bare-root plants and the quick service.
|On Jun 14, 2011, morgen San Luis Obispo, CA wrote:
Posted on July 30, 2007, updated June 14, 2011
On October 6th, 2007, morgen added the following:
My 4 Akita dahlias are blooming and they are simply stunning! I never knew anything could be so beautiful.
I am hooked on dahlias now and can't wait to get some more in the ground.
100% of the glads are ready to start opening. I can't wait!
On June 14th, 2011, morgen added the following:
This year I ordered kniphofia, dahlias, crocosmia and gladioli. The 3 kniphofia looked a little puny and pale coming out of the plastic bags, but they have been in the ground now for about a month and are doing great! I just planted the crocosmia finally this weekend, so don't know-no prior experience with those. The dahlias and gladiola came up in record time! I have tried dahlias from Home Depot in the past with little or no luck but American Meadows dahlias just pop right up. I have very heavy clay soil and they have never come back the following spring, so this year I will pull them before the rains start in November because I think they have been rotting over the winter. The other thing I have found is that as soon as they start to break through the soil, the snails eat them up. This year I am using Deadline around each one and they seem to be doing great. Super happy with my purchases again this year. Thanks!
|On May 28, 2011, purplekayak Bemidji, MN wrote:
I have ordered frpm American Meadows for several years. I have always been happy with what I recieved .I mostly order their lillies & some perenials. Last fall I ordered some bearded iris. None of them survived the winter. I have been growing iris for a long time, so I don't think it was me or my beds. American Meadows was happy replace them. The oriental lillies I buy from the are of very high quality. I also orderd some columbine & foxglove. The live plants mad it to me happy & healthy.I will continue to order from American Meadows. They stand behind what they sell.
|On May 13, 2011, kattrox Floyds Knobs, IN (Zone 6b) wrote:
Fantastic company for both bulbs and for seeds! I took advantage of the bulb sale recently and was amazed at how healthy and size wise the lily bulbs were. They are coming up nicely. The seeds I ordered were the midwest wildflower mix, all perennial mix and purple conflowers all 1/4 lb all seeds with no fillers! Also ordered hummingbird and butterfly mix, daisies and veggie seeds (for the fall season) as well. I planted the single flower species and flower mixes then came all the rain. I was skepical and had some wash into the grass. A few days later half of them had germinated (some of the seedlings are bunched up and I will have to divide sometime later) and now almost all have germinated even the coneflowers! I did have to cover the seeds with bridal illusion because I caught some sneaky birds eating them. For value and quality you can't beat American Meadows even scored free shipping for orders over $50.00 and used a coupon and saved more. Thanks guys!
|On May 5, 2011, nitzi1944 Kings Park, NY (Zone 7a) wrote:
Posted on February 4, 2010, updated May 5, 2011
On May 5th, 2011, nitzi1944 added the following:
I ordered some Mt. Dragon Biltmore Estate Tulips and Tet a Tet daffodils. They all came up but weren't as spectacular as those ordered from Brent and Becky or Colorblends. But, they came up and I enjoyed them.
|On Apr 27, 2011, reeve1 Plano, TX (Zone 8b) wrote:
Posted on April 12, 2011, updated April 27, 2011
On April 27th, 2011, reeve1 added the following:
Thank you for the response Mike. Since you were kind enough to respond to each comment, I'll do the same.
As for the plants being outside of their containers, my particular package had none of these specially designed cardboard inserts used in the packing of any of the plants. These were left out completely. So, rather than look at the logistics of the placement or displacement of the cardboard inserts, I suggest that you do periodic checks on the person(s) packing the plants to insure whether these are being included at all.
I think whether the box is marked "this side up" or not was offered as an after thought in case you intended to continue shipping in the manner in which I received my plants. If the plants are going to continue to be packaged in a way that dirt falls out of them when the box is overturned, then it might be a good idea to mark the box so that it is not inverted and the dirt doesn't fall out. This is obviously a moot point if the first issue is resolved. The main point being here, I don't have this problem with other suppliers of seeing the dirt in the bottom of the box and the plants floating loose, all dried out when I open their boxes. Most people that use these cardboard inserts also include couple rubber bands to hold them in place. These were also not used in either shipment. Nonetheless, you said this was resolved. Hopefully, it is now. Because it appears to be a repeating complaint from other customers from years past, and mine was not the first complaint of this.
Next, when I was referring to plants being small, I wasn't speaking in general terms, but speaking in terms of plants of the same Genus, species and variant. These Leucanthemum Fiona Coghill plants that I received from you are approximately half (or less) of the size of oher Leucanthemum Fiona Coghill plants that I purchased from Wayside Gardens and another supplier this year and the year before, and were in the same price range ($6.50 or less). The other supplier's plants were well beyond the boundary of whether or not the plants would be capable of surviving shipment. You are right that these are tough plants. These plants are herbaceous and they take a while to show decline. They also take some time to grow and respond to care as well, so size makes a big difference on getting a head start for the season. It is clear to me that even before they were packed, the ones I first received from you were sent without leaves, they were sparse, they were not good specimens, and they were not previously well watered, if at all. This is obvious from inspecting the ones that did not loose their dirt when I received them. Of course, keeping the dirt in the container is a big help, but I believe that if your plants had been more mature, they would have likely survived this mishap. Either way, when a person makes a side by side comparison of the plants I received from you and the exact same plants I received from another supplier, it doesn't take a rocket scientist to figure out where the best value lies. I tried to share this concept with you in my letter for your future benefit. Again, mine is not the first and only complaint of this.
Lastly, my first response to you was on the evening of the 10th, not the afternoon of the 11th. My email was sent to you on Sunday evening, as can be seen from the dating on the email. So, it would have been there first thing Monday morning. Not a big deal, but this follows the general lack of attention to detail that I experienced with my first order. It wasn't until I posted on Dave's that I got a response from you. I understand that you are busy, but it would be a good idea to have someone dedicated to issues and watching emails as well, especially in busy times. 3 days is not terrible for a response, but I feel like it might have been longer had I not posted a negative message on Dave's, which would have triggered an alert to you to respond rather than someone being more proactive.
The extras arrived without too much dirt out of them and the cardboard inserts were present and in place. I appreciate your sending these without reservation and as soon as you were able to respond. But, these plants were smaller than the ones sent before. These did have leaves on them, which appeared to make them look larger and they looked a bit healthier, although still babies. I also appreciate the effort you made to contact me at home and that you have made to try to make this right. But, the fact remains that I can get plants from other suppliers that are generally healthier, larger and better able to withstand travel and the elements without special initial care to insure their survival. Even after comparing those plants that I received the second time, after dealing with your customer service, at which time you could hand pick your best replacements, they just don't compare. If I use the first ones I received, the ones that did not lose their dirt, there is no comparison.
I thank you, but I believe I will be getting my plants elsewhere from here forward. Good luck to you and your company and may you take these complaints as constructive criticism. If you look at many of them, they are repeating, and not first time complaints.
On Apr 27, 2011, American Meadows responded with:
"On Apr 13, 2011 8:59 PM, American Meadows responded with:
Dear Mr. Lewis,
|On Apr 23, 2011, dirthound Cohocton, NY wrote:
Posted on May 24, 2009, updated April 23, 2011
On April 23rd, 2011, dirthound added the following:
Received another order of wildflower seeds. Always prompt
service, excellent seeds. Had problem with hollyhocks last year, received 1/4 lb free to replace,these are germinating great.They are unending excellent resourse for common wildflowers, and no fillers,just seed. Thanks AM
|On Apr 23, 2011, tucume66 Kingman, AZ wrote:
Posted on April 15, 2011, updated April 23, 2011
On April 10th, 2011, tucume66 added the following:
American Meadows did contact me on Saturday via email and contrary to the comment they posted above, I was NOT offered a COMPLETE REFUND. Instead, their representative Hannah told me that the Asclepias would be replaced and I would be given a tracking number when they were sent. She also said photos would be great.
I stopped my projects, switched to my 90mm macro lens and did take photos of all the Asclepias as well as the Sedums that were along my back patio. I sent them with email message that not only were the Asclepias toast, but also the majority of the Sedums in back and front. I could not take photos of the plants in the front of the house as I had a covey of Quail sleeping under the bushes at that very moment.
They say that they have a "Happy Gardener Guarantee" well...let's see if they will honor that as I am extremely un-happy over this entire situation and now am escalating this to a demand for an entire refund to my credit card to be issued no later than April 13th. This gives them 3 working days from now to complete the refund process. I will be checking with my Credit Card company and if this transaction is not pending, I will at that time file a complaint of fraud against American Meadows. I will also be filing complaints with their local Better Business Bureau and other State and Federal Consumer Protection Agencies.
On April 15th, 2011, tucume66 changed the rating from negative to neutral and added the following:
I did reach Mike Lizotte by phone and he assured me that a full refund would be issued. This he did accomplish as promised and I have confirmed with my credit card company that all is in order and actually has been posted to my account already. I told Mike that I would remove the negative and replace with a NEUTRAL. Unfortunately as all of you know who have worked in any of the service industries (I used to work as a Cat Scan Technologist in a Hospital setting) once the customer has a bad experience, they are convinced that they will not use that service again (unless they are dying and have no further recourse) So it will be with my experience with American Meadows. I lost a full 75% of my order due to mis-handling by shipper and improper packaging as well as extremely small and vulnerable plants to begin with. I stated it before and I will say it again...you can buy FAR SUPERIOR garden specimens at your local Wal-Mart or Home Depot or other Gardening Centers, so why bother with a mail order company for anthing else other than bulbs?
On April 23rd, 2011, tucume66 changed the rating from neutral to negative and added the following:
In the continuing saga...not only did I get the refund promised, but they also sent more Ascfepias to replace the ones that died. These also arrived wilted, dirt totally out of one of the containers with the root ball entirely exposed and dried beyond salvaging. However, I did plant everything within one hour of receipt of package and one week later, only one shows signs of having survived the transplant. I am thoroughly disgusted with this company. They don't have their problems solved in regards to packing items for long distance shipping. They need to get out of the mail order business anywhere outside of their own state. In short...THIS COMPANY IS NOT ONE YOU SHOULD EVER BUY LIVE PLANTS FROM UNDER ANY CIRCUMSTANCES EVER!!!
On Apr 23, 2011, American Meadows responded with:
"On Apr 8, 2011 8:19 PM, American Meadows responded with:
On Apr 10, 2011 10:06 PM, American Meadows added:
|On Apr 11, 2011, JAMIESMITH Decatur, MS (Zone 7b) wrote:
I ordered several varieties of lily bulbs as part of a pre-season special. I planted the bulbs a week ago and they are all growing "like weeds". I accidently deleted the e-mail I received with my invoice. A very nice girl sent it to me again within the hour. A pleasure to buy from.
|On Apr 7, 2011, ksjamison Wilmington, DE wrote:
Once again, American Meadows is a pleasure to do business with. Not only competitive prices but this company leads in outstanding customer service. Kudos!
|On Mar 25, 2011, shstreet Greensboro, NC wrote:
I own a catering business & work form an antebellum home/banquet facility in NC. When I moved in to the facility, the flower beds were completely empty. I have purchased over $1000 worth of bulbs (tulips, daylillies, grape hyacinth, daffodils, etc.) from American Meadows over the last 3 years. I have had a WONDERFUL experience both with the company and the flowers. People continue to comment each season on the beauty of the flowers. Thank you, American Meadows, for making me look good!
|On Mar 14, 2011, testher Hernando, MS (Zone 7b) wrote:
Ordered wild flower seeds and was amazed at how nice they look and how quick I received them.