On Jun 14, 2011, morgen San Luis Obispo, CA wrote:
Posted on July 30, 2007, updated June 14, 2011
I ordered two bags of white glads, two bags of Biltmore Estate glads and 4 Akita dahlias.
All are up and doing well. I tracked my shipment all the way from VT to CA via UPS website.
All items were shipped the day after I ordered them. I can only say good things about American Meadows- + they gave me some bonus seed packets!
On October 6th, 2007, morgen added the following:
My 4 Akita dahlias are blooming and they are simply stunning! I never knew anything could be so beautiful.
I am hooked on dahlias now and can't wait to get some more in the ground.
100% of the glads are ready to start opening. I can't wait!On June 14th, 2011, morgen added the following:
This year I ordered kniphofia, dahlias, crocosmia and gladioli. The 3 kniphofia looked a little puny and pale coming out of the plastic bags, but they have been in the ground now for about a month and are doing great! I just planted the crocosmia finally this weekend, so don't know-no prior experience with those. The dahlias and gladiola came up in record time! I have tried dahlias from Home Depot in the past with little or no luck but American Meadows dahlias just pop right up. I have very heavy clay soil and they have never come back the following spring, so this year I will pull them before the rains start in November because I think they have been rotting over the winter. The other thing I have found is that as soon as they start to break through the soil, the snails eat them up. This year I am using Deadline around each one and they seem to be doing great. Super happy with my purchases again this year. Thanks!
I have ordered frpm American Meadows for several years. I have always been happy with what I recieved .I mostly order their lillies & some perenials. Last fall I ordered some bearded iris. None of them survived the winter. I have been growing iris for a long time, so I don't think it was me or my beds. American Meadows was happy replace them. The oriental lillies I buy from the are of very high quality. I also orderd some columbine & foxglove. The live plants mad it to me happy & healthy.I will continue to order from American Meadows. They stand behind what they sell.
On May 13, 2011, kattrox Floyds Knobs, IN (Zone 6b) wrote:
Fantastic company for both bulbs and for seeds! I took advantage of the bulb sale recently and was amazed at how healthy and size wise the lily bulbs were. They are coming up nicely. The seeds I ordered were the midwest wildflower mix, all perennial mix and purple conflowers all 1/4 lb all seeds with no fillers! Also ordered hummingbird and butterfly mix, daisies and veggie seeds (for the fall season) as well. I planted the single flower species and flower mixes then came all the rain. I was skepical and had some wash into the grass. A few days later half of them had germinated (some of the seedlings are bunched up and I will have to divide sometime later) and now almost all have germinated even the coneflowers! I did have to cover the seeds with bridal illusion because I caught some sneaky birds eating them. For value and quality you can't beat American Meadows even scored free shipping for orders over $50.00 and used a coupon and saved more. Thanks guys!
On May 5, 2011, nitzi1944 Kings Park, NY (Zone 7a) wrote:
Posted on February 4, 2010, updated May 5, 2011
I ordered Amarylis bulbs fromm this company last week on clearance. They just arrived and I am so pleased. Well packed. They are huge! And, I got a coupon for 10% off a future order. I will use them again. Great value and great service!
On May 5th, 2011, nitzi1944 added the following:
I ordered some Mt. Dragon Biltmore Estate Tulips and Tet a Tet daffodils. They all came up but weren't as spectacular as those ordered from Brent and Becky or Colorblends. But, they came up and I enjoyed them.
On Apr 27, 2011, reeve1 Plano, TX (Zone 8b) wrote:
Posted on April 12, 2011, updated April 27, 2011
Unfortunately, my experience is beginning just as a carbon copy of that from "tucume66" below. Although the top of the box was also not labeled properly and the box was inverted during shipping, I feel that with proper packing the plants should withstand this and arrive in reasonably good condition. All of my Leucanthemum lost most to all of their soil and some were completely out of their containers and lying in the bottom of the box. They were all dry and shriveled and it is certain that 2 of them won't survive while the jury is still out on the others, despite my immediate emergency care. The fact that they were very small, 3-4 inch plants (bottom of roots to top) makes it more difficult for them to recover from such poor handling. How basic is it that plants be packaged so they don't lose their soil during shipping? This just amazes me. I also emailed the company and have yet to receive a response, which is usually not a good clue. A good company responds immediately to customers, even to problems. I also will have no problem reversing the credit card charges if they fail to make this right. Meanwhile, I suggest you avoid these people. There are too many others who offer better service, better plant stock, and most importantly, understand that a good packing system insures that their plants will get to you so that customers don't have to deal with things like this when trying to prepare for a nice garden year. Now I have a big hole in my gardening design to deal with while other plants are already here and planted and will surely have a head start... while I wait...
On April 27th, 2011, reeve1 added the following:
Thank you for the response Mike. Since you were kind enough to respond to each comment, I'll do the same.
As for the plants being outside of their containers, my particular package had none of these specially designed cardboard inserts used in the packing of any of the plants. These were left out completely. So, rather than look at the logistics of the placement or displacement of the cardboard inserts, I suggest that you do periodic checks on the person(s) packing the plants to insure whether these are being included at all.
I think whether the box is marked "this side up" or not was offered as an after thought in case you intended to continue shipping in the manner in which I received my plants. If the plants are going to continue to be packaged in a way that dirt falls out of them when the box is overturned, then it might be a good idea to mark the box so that it is not inverted and the dirt doesn't fall out. This is obviously a moot point if the first issue is resolved. The main point being here, I don't have this problem with other suppliers of seeing the dirt in the bottom of the box and the plants floating loose, all dried out when I open their boxes. Most people that use these cardboard inserts also include couple rubber bands to hold them in place. These were also not used in either shipment. Nonetheless, you said this was resolved. Hopefully, it is now. Because it appears to be a repeating complaint from other customers from years past, and mine was not the first complaint of this.
Next, when I was referring to plants being small, I wasn't speaking in general terms, but speaking in terms of plants of the same Genus, species and variant. These Leucanthemum Fiona Coghill plants that I received from you are approximately half (or less) of the size of oher Leucanthemum Fiona Coghill plants that I purchased from Wayside Gardens and another supplier this year and the year before, and were in the same price range ($6.50 or less). The other supplier's plants were well beyond the boundary of whether or not the plants would be capable of surviving shipment. You are right that these are tough plants. These plants are herbaceous and they take a while to show decline. They also take some time to grow and respond to care as well, so size makes a big difference on getting a head start for the season. It is clear to me that even before they were packed, the ones I first received from you were sent without leaves, they were sparse, they were not good specimens, and they were not previously well watered, if at all. This is obvious from inspecting the ones that did not loose their dirt when I received them. Of course, keeping the dirt in the container is a big help, but I believe that if your plants had been more mature, they would have likely survived this mishap. Either way, when a person makes a side by side comparison of the plants I received from you and the exact same plants I received from another supplier, it doesn't take a rocket scientist to figure out where the best value lies. I tried to share this concept with you in my letter for your future benefit. Again, mine is not the first and only complaint of this.
Lastly, my first response to you was on the evening of the 10th, not the afternoon of the 11th. My email was sent to you on Sunday evening, as can be seen from the dating on the email. So, it would have been there first thing Monday morning. Not a big deal, but this follows the general lack of attention to detail that I experienced with my first order. It wasn't until I posted on Dave's that I got a response from you. I understand that you are busy, but it would be a good idea to have someone dedicated to issues and watching emails as well, especially in busy times. 3 days is not terrible for a response, but I feel like it might have been longer had I not posted a negative message on Dave's, which would have triggered an alert to you to respond rather than someone being more proactive.
The extras arrived without too much dirt out of them and the cardboard inserts were present and in place. I appreciate your sending these without reservation and as soon as you were able to respond. But, these plants were smaller than the ones sent before. These did have leaves on them, which appeared to make them look larger and they looked a bit healthier, although still babies. I also appreciate the effort you made to contact me at home and that you have made to try to make this right. But, the fact remains that I can get plants from other suppliers that are generally healthier, larger and better able to withstand travel and the elements without special initial care to insure their survival. Even after comparing those plants that I received the second time, after dealing with your customer service, at which time you could hand pick your best replacements, they just don't compare. If I use the first ones I received, the ones that did not lose their dirt, there is no comparison.
I thank you, but I believe I will be getting my plants elsewhere from here forward. Good luck to you and your company and may you take these complaints as constructive criticism. If you look at many of them, they are repeating, and not first time complaints. On Apr 27, 2011, American Meadows responded with:
"On Apr 13, 2011 8:59 PM, American Meadows responded with:
Dear Mr. Lewis,
We’re sorry for your negative experience with our plug perennials. I wanted to personally address a few points in your email:
The status of your plants: As both you and tucume66 have unfortunately discovered, we had some acknowledged issues with a few of our plug perennial shipments. It was a problem on our packing line and not an issue with the packaging itself. The specially-designed tabs that hold the dirt in where coming loose in shipping. We fixed this problem shortly after your order shipped and have had no subsequent complaints. We’re sorry for the inconvenience and as always, stand behind everything we sell.
Marking boxes: Ahh, the age-old question, to mark ‘This Side Up’ or not? In the past we did this, but unfortunately, multiple studies have shown this to be counter-productive. From Popular Mechanics, Nov, ’10: ““One disheartening result was that our package received more abuse when marked "Fragile" or "This Side Up." The carriers flipped the package more, and it registered above-average acceleration spikes during trips for which we requested careful treatment.” You’re correct – when packaged properly, this doesn’t matter.
Plant Sizes: All of our products are different, so it’s not easy to generalize, but we ship plants that our experience has shown are at the optimal phase of growth to withstand transporting and transplanting. At the bottom of every page on our website is a link to our How Are Plants Are Shipped guide and the plants stage of growth is listed in the product details.
Email Response: I apologize that we did not respond to your email faster. Our records indicate that you emailed us on Monday afternoon and we replied on Wednesday afternoon. As I’m sure you can imagine, April is our busiest month of the year and we strive to return every message within 48 hours.
As you are aware, we promptly sent you replacements for the damaged plants and again, we’re sorry for the inconvenience.
Posted on May 24, 2009, updated April 23, 2011
Have been ordering seeds for about 6 years, always great product and service.Northeast mix produces wonderful field of color, beats mowing on difficult terrain.
On April 23rd, 2011, dirthound added the following:
Received another order of wildflower seeds. Always prompt
service, excellent seeds. Had problem with hollyhocks last year, received 1/4 lb free to replace,these are germinating great.They are unending excellent resourse for common wildflowers, and no fillers,just seed. Thanks AM
Posted on April 15, 2011, updated April 23, 2011
Posted on April 10, 2011, updated April 15, 2011
Posted on April 8, 2011, updated April 10, 2011
I received two boxes from this company and they were not marked "this side UP" and were shipped on their sides. A lot of soil in the bottom of the box. I ordered Sedums and Asclepias. To be fair the bare root cuttings were fine but small for the price. The Asclepias were tiny and the soil for each of them was severely dried out, the root ball had loosened and the tiny plants were wilted. Even the sedums had lost too much water and much of the foliage was either wilted or broken. I planted everything within one hour of receipt and watered everything carefully twice a day for the first two days, but it made no difference. All of the Asclepias were toast. Everything above ground is dead. Some of the dragon's blood Sedum that I received were about two inches in length. Compare that to an entire flat that can be purchased from Home Depot for $12.00!
I emailed this company but so far have heard nothing back from them. Having spent $135.00 on all this C**P you can understand that I am very upset. In all fairness to the customer, the entire order needs to be replaced with larger, viable specimens or a total refund needs to be issued. I will be filing a complaint with consumer agencies about this company, as I am convinced that they are total RIP-OFFS!!!!!
On April 10th, 2011, tucume66 added the following:
American Meadows did contact me on Saturday via email and contrary to the comment they posted above, I was NOT offered a COMPLETE REFUND. Instead, their representative Hannah told me that the Asclepias would be replaced and I would be given a tracking number when they were sent. She also said photos would be great.
I stopped my projects, switched to my 90mm macro lens and did take photos of all the Asclepias as well as the Sedums that were along my back patio. I sent them with email message that not only were the Asclepias toast, but also the majority of the Sedums in back and front. I could not take photos of the plants in the front of the house as I had a covey of Quail sleeping under the bushes at that very moment.
They say that they have a "Happy Gardener Guarantee" well...let's see if they will honor that as I am extremely un-happy over this entire situation and now am escalating this to a demand for an entire refund to my credit card to be issued no later than April 13th. This gives them 3 working days from now to complete the refund process. I will be checking with my Credit Card company and if this transaction is not pending, I will at that time file a complaint of fraud against American Meadows. I will also be filing complaints with their local Better Business Bureau and other State and Federal Consumer Protection Agencies.On April 15th, 2011, tucume66 changed the rating from negative to neutral and added the following:
I did reach Mike Lizotte by phone and he assured me that a full refund would be issued. This he did accomplish as promised and I have confirmed with my credit card company that all is in order and actually has been posted to my account already. I told Mike that I would remove the negative and replace with a NEUTRAL. Unfortunately as all of you know who have worked in any of the service industries (I used to work as a Cat Scan Technologist in a Hospital setting) once the customer has a bad experience, they are convinced that they will not use that service again (unless they are dying and have no further recourse) So it will be with my experience with American Meadows. I lost a full 75% of my order due to mis-handling by shipper and improper packaging as well as extremely small and vulnerable plants to begin with. I stated it before and I will say it again...you can buy FAR SUPERIOR garden specimens at your local Wal-Mart or Home Depot or other Gardening Centers, so why bother with a mail order company for anthing else other than bulbs?On April 23rd, 2011, tucume66 changed the rating from neutral to negative and added the following:
In the continuing saga...not only did I get the refund promised, but they also sent more Ascfepias to replace the ones that died. These also arrived wilted, dirt totally out of one of the containers with the root ball entirely exposed and dried beyond salvaging. However, I did plant everything within one hour of receipt of package and one week later, only one shows signs of having survived the transplant. I am thoroughly disgusted with this company. They don't have their problems solved in regards to packing items for long distance shipping. They need to get out of the mail order business anywhere outside of their own state. In short...THIS COMPANY IS NOT ONE YOU SHOULD EVER BUY LIVE PLANTS FROM UNDER ANY CIRCUMSTANCES EVER!!!On Apr 23, 2011, American Meadows responded with:
"On Apr 8, 2011 8:19 PM, American Meadows responded with:
I’m sorry to hear about your disappointment with your recent order you received from us. We strive for 100% customer satisfaction with all products and services. We’ve been working with gardeners all across the country for over 25 years. All our products come with our “Happy Gardener Guarantee” so if you’re not satisfied we’d be more than happy to send you a replacement order or refund your money in full. I’ll personally make sure a customer service representative contacts you immediately to resolve your problems.
I will make sure that you are refunded for your entire purchase first thing Monday morning and I will personally call you to confirm and give you the refund transaction number.
As you can see from our 113 positive ratings to 13 negatives along with being selected as a “Top 5” Garden Watchdog, we take great pride in providing our customers with the best possible experience when shopping at American Meadows.
We’re certainly sorry we couldn’t live up to your expectations.
We wish you the best with all your future gardening endeavors!
On Apr 11, 2011, JAMIESMITH Decatur, MS (Zone 7b) wrote:
I ordered several varieties of lily bulbs as part of a pre-season special. I planted the bulbs a week ago and they are all growing "like weeds". I accidently deleted the e-mail I received with my invoice. A very nice girl sent it to me again within the hour. A pleasure to buy from.
I own a catering business & work form an antebellum home/banquet facility in NC. When I moved in to the facility, the flower beds were completely empty. I have purchased over $1000 worth of bulbs (tulips, daylillies, grape hyacinth, daffodils, etc.) from American Meadows over the last 3 years. I have had a WONDERFUL experience both with the company and the flowers. People continue to comment each season on the beauty of the flowers. Thank you, American Meadows, for making me look good!
On Jan 15, 2011, veggieflowers Columbia, MO wrote:
I ordered red hydrangea plants this fall and they were in perfect condition when they arrived. The packing was superb
there was no way the plants would have gotten out of their pots and cardboard packing. I also ordered some daffodil bulbs and out of the 2 bags I had some that were dried out. I got hold of AM and they immediately replaced the entire 2 bags, not just the number of dried bulbs. I'm ordering from this company again. The customer service is great.
On Jan 8, 2011, ladygardener1 Near Lake Erie, NW, PA (Zone 5a) wrote:
I just received my on Sale Amaryllis bulbs. These bulbs are huge. One has 2 buds showing already. They came with a tag the shows the bloom. They also sent 3 free packs of seeds 2 mixed flowers and one tomato. I like to try a different tomato each year so the seed pack is really welcomed.
I would not hesatate to order from AM again. They get an A+ in my book.
I just placed an order for my summer flowers with American Meadows for their Summer plants pre-sale. I had some problems with the website checkout process and tried with multiple computers. I reached out to customer service and they were very prompt in immediately emailing me back about the issue and working with me to resolve the problem. Lindsay and Cathleen were both kind, welcoming, and extremely thorough. Because they were so helpful, I didn't walk away from the transaction and I ended up placing my order on the phone. They not only knew who I was when I called but also offered me a discount for my troubles AND are also sending me a free gift. They've got a loyal customer in me now!
Finally, Lindsay followed up to let me know they'd figured out the web issue with my account and had fixed the problems so I would be able to place orders online from now on. I was very impressed with their customer service. They took it to a new level! I now have a two online gardening favorites - American Meadows and Easy to Grow Bulbs.
Now I just have to wait for months till my order ships in the spring. Patience is a virtue! :)
I bought a new home and have been doing a lot of research for flowers and some seed to plant in my gardens. After reading the reviews on DG I chose three companies to order from based on what they offer and the reviews I found here on DG. I love Daves garden communities and all of the information! :-*
I called and placed an order a few weeks ago with american meadows and receved my package a few days later. There website said my order would ship in five days so I was very excited when there was a knock on my door three days later and the fed ex man had my box in his hand. The box had all my flowers and seeds in it and even some free seeds for me to try out!! I planted them the next day and can't wait until they start to grow in the spring.
The reason I am giving this company a neutral review is because of my experience with there customer service department. I talked with a women who was very rude and mean. I had a lot of questions because this is new to me and she seemed to be getting really annoyed with me for it. She kept saying things like "as I already told you mam" and exhaling really loud like a little kid and she kept talking louder like she thought I was deaf or something. It was very difficult dealing with her.
I am sure I will buy from them again but I really hope I dont have to call customer service. I dont want to have to talk to that women again. I may just try and order on there site even though I hate doing that.
On Nov 9, 2010, American Meadows responded with:
"On Nov 12, 2010 3:51 PM, American Meadows responded with:
From the sounds of it, you clearly caught one of our customer service reps when she wasn’t in top form and for that, I’m very sorry. We strive to provide each and every customer with the level of service that they desire – many customers want to place their orders and get off the phone as quickly as possible, while others like yourself, want to take advantage of our extensive gardening knowledge in selecting products. We clearly failed to meet your needs in this case and that is not acceptable. Thank you for keeping us honest and I can assure you that your feedback has been taken to heart.
Again my sincerest apologies and please let me know if I can be of further assistance.
Mike Lizotte – Owner/Managing Partner – 1-877-309-7333 ext. 12
On Oct 25, 2010, kacton Hasbrouck Heights, NJ wrote:
I discovered American Meadows this year and have been very please with every plant and bulb I have ordered from them. I placed my tulip bulb order in March and they shipped them to me two weeks ago for fall planting. They package their plants so they are alive and safe when you get them. I enjoy the wildflower seeds they send with every order.
On Oct 20, 2010, gladgrammy Saint Paris, OH wrote:
I have for 2 or 3 years now always had good experience with American Meadows' seeds, bulbs and /or plants. This year was no exception. I ordered hostas, bulbs, and Daylily Night Beacon from them and all were great even though the daylily was a deep rose pink and not Night Beacon. I e-mailed them about the error and they immediately responded to say that they were out of Night Beacon now,but that they will send me one next year when it is the right season for planting daylilies again. I am sure they will. The hostas that I ordered from them are doing exceptionally well and were so reasonably priced.
On Sep 7, 2010, Ronni92 East Stroudsburg, PA wrote:
This past Spring I ordered a few different times with American Meadows. Many of their plants come as roots and can be very economical and rewarding when they grow well.
My frustration with this company comes from the way in which they ship live plants. Their packing system is poor. Plants arrive ripped from their pots, the soil is thrown all through the container, there is not a drop of moisture left in any of the plants to sustain them, and only a few pieces of cardboard withe rubberbands are used for the plants to stay in the pots. They aren't salvageable when they get to my door.
Every time I called Customer Service I either got a replacement or my credit card was refunded. American Meadows is very fair. But you would think that they would attempt to improve their shipping procedures. I even made suggestions, telling the reps that a few rubber bands were not enough. By the end of May I just gave up because I was still losing money on shipping costs.
Maybe I will continue to buy from them, but never live plants--- because they arrive at my door in a heap of soil and ripped to shreds.
On Sep 7, 2010, American Meadows responded with:
"On Sep 15, 2010 6:31 AM, American Meadows responded with:
I'm sorry to hear about your disappointment regarding the perennials that you ordered from us this spring. We strive for 100% satisfaction with all our products and services. We certainly appreciate your feedback regarding our packaging as we’re always looking for ways to improve and with your honest feedback it makes it easier when trying to identify areas that need to be addressed.
Thanks again for your comments and we look to earn your business back in the near future!
My experience with this company is good. I placed and received 2 orders of various ferns and astilbes.
All were in very good condition. Both the bareroot and potted ferns are doing well.
The astilbes are coming up.
In contrast to this, I ordered bareroot ferns from Direct Gardening and 9 out of 12 of them came to me dead.
This company is VERY good with bulbs, I received very healthy bulbs and peonies from them and they are all doing very well. The hardy hibiscus I ordered from them were very sickly and failed to grow but they replaced them. Overall, I would definitely order from them again. Their products are great, they ship vary fast, and the customer service is great. I can't say enough good things about this company.
On Jun 29, 2010, gardenofadam Concord, NH (Zone 5a) wrote:
This is the first year ordering from a mail order plant company, and I'm very glad I happened upon American Meadows. Their website is full of information and advice, which made it very helpful in choosing the right plants for my location and what I was looking for. Some of the plants seem small at first, but I understand that that is the best time to be shipping them far away. The plants I have planted are growing great, even one or two that I didn't plant in the ground as fast as I would have liked. I pre-ordered my plants, and they were shipped as promised. There was a delay on one of the plants I ordered, but they sent an email to notify me, and it worked out that my order was delayed because we had a late frost in NH and I would have had to scramble to cover everything I planted! I have ordered fall bulbs from them and I plan on placing another order for some fall flowering crocus and beared iris I read about on their website.
On Jun 28, 2010, Oberon46 (Mary) Anchorage, AK (Zone 5b) wrote:
Posted on June 26, 2010, updated June 28, 2010
Posted on June 17, 2010, updated June 26, 2010
I ordered five Japanese Iris and a Hibiscus. The Iris arrived. Two were just rather dead looking roots, but the other three has 3" growth and looked promising. The hibiscus, when it arrived, was a 3" stick with a little tiny 1" clump of roots. Obviously it was recently propagated. I immediately planted them all. After four weeks, two iris are definetely dead, and no sign of life on the hibiscus. I contacted AM after the first two weeks and they suggested I wait as they ship dormant. I contacted them after another two weeks. They immediately responded and offered to replace the Iris, but would have to either refund for the hibiscus or ship me one next year. I suggested they just ship me a comparable flower that I chose from their site and they agreed. They were extremely responsive, like within hours sometimes. I'm not too happy about waiting for replacements as our season is very short, but stuff happens and they are being responsive. I will change my vote to positive pending receiving the replacements which they are sending 'as we speak.'
On June 26th, 2010, mstella changed the rating from neutral to negative and added the following:
I received replacement ensatas that looked okay and planted them. They couldn't replace the hibiscus so I suggested replacing with coreopsis. They arrived and were in over the top packaging, but the plants themselves were pitiful. Barely any dirt, beaten up (not due to shipping, just poor plants, one broken stem). I have planted and will hope. I think the company means well, is responsive, packages super well, but their garden help is not doing them any favor. I cannot afford in growing time to order from them again. I need strong healthy plants, allowing for shipping, as our growing season is too short for mistakes. On June 28th, 2010, mstella changed the rating from negative to positive and added the following:
I was contacted by AM and it was obvious it was a personal contact not just one of the computer generated "sorry about your experience". I traded two or three emails with their representative and they are crediting both of my orders to me as well as issuing a gift certificate. Can't ask for more than that. It won't get my missed growing season back but I understand 'stuff happens' and they are making a very good faith and very timely gesture of reparation. I am okay with that. I have a large order of bulbs coming in the fall and will again hope for the best. It is a shame that such a company that has such great customer service and packaging is let down in the end (sometimes) by poor gardeners/packers. I hope they address this and become "all they can be' for all us gardeners that depend on them.
On Jun 24, 2010, sherman99 Menifee, CA (Zone 9a) wrote:
Posted on June 19, 2010, updated June 24, 2010
Posted on June 15, 2010, updated June 19, 2010
Posted on May 23, 2010, updated June 15, 2010
I am retired and have a very limited budget so i try to be as thrifty as possible. i bought from their daily specials page, and was not disappointed. my irises are thriving, the free dahlias are thriving, the cost and shipping was so reasonable and i Love the little sticks with the plant name and picture that came with all the plants. i recomment them highly and will continue to purchase from them.
On June 15th, 2010, sherman99 changed the rating from positive to neutral and added the following:
Well, the last order i recd was very disappointing. plant looked smushed and bulbs were soft and squishy. have asked for a refund. will change rating to negative if problem not resolved to my satifaction, to positive if it is.On June 19th, 2010, sherman99 changed the rating from neutral to negative and added the following:
ok, so i am still waiting for the refund to post to my account. the refund, per their cust.serv. rep, was processed the day i emailed them. it is over a week later and no credit has been issued to my acct. in these days of computers and instant billing, something is very wrong when you dont get an instant credit.On June 24th, 2010, sherman99 changed the rating from negative to positive and added the following:
I take back evrything i said. their customer service rep dealt with my credit card company directly when i could not get a satisfactory answer, and made sure the refund posted to the account. this was way beyond what they had to do. I really, really appreciate all their efforts on my behalf and will definately buy from again. thank you american meadowsOn Jun 24, 2010, American Meadows responded with:
"On Jun 16, 2010 9:22 PM, American Meadows responded with:
Hello Sherman99.....I'm sorry to hear about your disappointment with your recent order. We strive for 100% satisfaction with all our products and services. I did confirm that your refund was processed by our customer service team the day you called. Please let us know if we can be of further assistance and Happy Gardening!
Mike Lizotte - Owner...American Meadows"
On Jun 13, 2010, 1964gardener Kansasville, WI wrote:
AAA+++ I placed an order of hollyhocks and coreopsis last weekend and by Wednesday of this week received a package of very healthy, very well wrapped plants. This is the first time I ordered from them and didn't have a huge order, but will definately be ordering more from them. Great plants and good prices.
Posted on May 16, 2010, updated June 10, 2010
Posted on May 10, 2010, updated May 16, 2010
I ordered twice from AM, in 2008 The plants were astilbe and 4 different daylilys. All have perished. I am not a novice gardner, and have over 125 daylilys which are thriving, and these are the only ones that all died from a specific vendor. I did not contact the vendor, and have only recently found the Daves garden site.
I simply have written the vendor off my list of favorites to order from.
On May 16th, 2010, goldilocks0613 added the following:
I received a call from AM after I posted this comment.
They offered to replace the plants. I accepted their offer, and will wait and see the quality of daylilys they send, before I change my rating...On June 10th, 2010, goldilocks0613 changed the rating from negative to positive and added the following:
AM sent double fans of each of 5 replacement daylilys.
I potted them before I put them in the ground.
They seem to be doing fine. It is just a shame that they had to be replaced to begin with.On Jun 10, 2010, American Meadows responded with:
"On May 27, 2010 3:54 PM, American Meadows responded with:
Goldilocks0613, thank you for your feedback and for giving us a chance to rectify the situation. We strive to provide only the healthiest plants, roots, bulbs and seeds and am sorry that you didn't have a first-rate experience. "
Placed an order, 'for the first time,' with American Meadows.
Order consisted of perrenials and bulbs.
Shipment arrived promptly. Plants and bulbs were securely packaged.
I am quite satisfied with American Meadows.
I notified Customer Service regarding planting time. The rep, Kathleen, was very pleasant and helpful. Toni
I was really excited to come across the American Meadows website. It was easy to use and informative. I ordered two calla lilly bulbs, two Dahlia bulb's, and Tulips. My order came with free seeds and coupons for my next purchase. The Dahlias are growing strong along with one of the Calla Lillys. Unfortunately the other Calla Lilly bulb has rotted. (I am still waiting for the tulips) However, overall I am pleased with this company and will order again.
Posted on May 26, 2010, updated May 29, 2010
Posted on May 26, 2010, updated May 26, 2010
I received my order after waiting almost a week and they look like C**P! Super small/all brown/dry/almost DEAD! I had to make 3 subs on this one order alone, I was not so upset about that as I love all plants BUT what I got for what I payed was a total RIP OFF! I'm not even going to try to get a refund as it will be more trouble than it's worth to me but I will NOT be a return buyer from this company!!!! AND BUYER BEWARE!!! Use Annie's Annuals, T's flowers and things, or Almost Eden if you want big/lush/beautiful/ALIVE plants...you will get your moneys worth from them but stear clear of American Medows unless you want to get RIPPED OFF too!
On May 26th, 2010, TrixGin changed the rating from negative to neutral and added the following:
I have not received it yet but a full refund was offered.On May 29th, 2010, TrixGin changed the rating from neutral to negative and added the following:
I was emailed by customer service and told I would receive a FULL REFUND the following day, and that it would be posted yesterday (05/28/10), well it was NOT! I'm changing my rating yet again to NEG and this time I'm not changing it and I will no longer buy anything from this company and advise other not to do so either! Go check out the other vendors I mentioned if you want your moneys worth!On May 29, 2010, American Meadows responded with:
"On May 27, 2010 3:34 PM, American Meadows responded with:
TrixGin, We're very sorry that you were not pleased with the quality of the plants you ordered from us. Although I'm not personally familiar with the other vendors you mentioned, I can assure you that we go to great lengths to try and ensure that our plants exceed expectations. As you can imagine, shipping live plants all across the country to have customer plant them in new surroundings requires that the plants be at their absolute strongest. That is why we ship most plants as either bare roots or as they are emerging from dormancy - it's when they're best suited for shipping and transplanting. The key is that the root systems need to be strong and we maintain and monitor the roots very carefully. As you learned, we want our customers to be happy and if our plants fail to grow, we honor our guaranty. We hope to have a chance to win your business again in the future.
On Jun 2, 2010 9:01 AM, American Meadows added:
TrixGin, Once again, we're sorry that you were not pleased with your experience with American Meadows. We would be happy to provide you with confirmation that your refund was processed on the 28th as promised.
Unfortunately, even though the money has been taken from our account and issued back to your credit card company, card companies often take multiple days before they show those funds as refunded in your account. This is out of our control and is something that you should discuss with your credit card company. If you would like confirmation, please contact our customer service and we can provide that to you. Thank you.
On May 21, 2010, miandoli Jamaica Plain, MA wrote:
Posted on October 4, 2009, updated May 21, 2010
Okay so this is my first experience with American Meadows. I found the website to be very easy to use and I was pleased with the large variety of plants. I also found shipping to be very reasonable, offering a low flat rate. I ordered approximately 200 bulbs. After placing my initial order I decided I wanted to add a few things but couldn't see how to do that on the website, so I sent them an email on a Saturday. I didn't expect a reply at least until Monday, but surprisingly they got back to me that Saturday night. How cool is that? I received a very nice email stating that I would need to call them in order to add on to an existing order. I did this and found customer service to be very polite, prompt, and helpful. I do have a few concerns however. I thought that the bulbs arrived kind of early in the season. Mid September seems early for my zone 6 garden and the instructions are to plant immediately. I did this as instructed. Also, the bulbs didn't seem quite up to par with easytogrowbulbs.com. I personally couldn't see the difference between these and the ones they sell at big box stores like Lowes. However I am not a bulb expert by any means and am giving these the benefit of the doubt. I am going to keep my initial rating as a neutral and then will update it this Spring depending on the performance of the bulbs.
On May 21st, 2010, miandoli added the following:
After seeing how the bulbs performed, I've decided to keep my rating as a neutral. Although the tulips and hyacinths I ordered performed adequately, they were out-performed by the ones I had bought at Lowes. Not a good sign. Also, the buttercups and anemones I ordered performed horribly. There was scant growth and I only got one anemone flower. AM agreed to send me replacements for the anemones and buttercups in the fall without hesitation, which was appreciated. However I will most likely be trying out a different company next year or just buying bulbs off the shelfOn May 21, 2010, American Meadows responded with:
"On May 27, 2010 3:38 PM, American Meadows responded with:
Miandoli, We're sorry that your bulbs didn't meet your expectations. I can assure you that we pay significantly for top-quality bulbs from our Dutch growers and importers. Contrary to your experience, we strive to offer quality and variety that far exceeds what you find in your local box store. When situations arise where our products to not perform as they should, we work hard to make sure that we stand by our name and rectify the situation. Thank you for your honest feedback. "
I always bought plants form a nursery, a place were I can hand pick and make sure they are of the best quality. I went to American Meadows because I wanted wildflowers. I ended up buying those and a few peonies. One unfortunately never came up :( I called American Meadows and the woman on the phone asked if I would like another. She was so professional and didn't drill me if I was a good gardener or anything like that. Less the a week later I received a beautiful peony root and am looking forward to ordering from them again! Great job American Meadows :)
On May 16, 2010, glendamcfadden El Dorado Springs, MO wrote:
I ordered a mix of Oriental Lilies and they are big and healthy! I bought them on sale very cheap and shipping was cheap too! I also ordered daffodils for this fall on sale, so I'm very pleased and satisfied!!! Thanks American Meadows!
On May 3, 2010, texasbelle Mid Gulf Coast, TX (Zone 9b) wrote:
I ordered some begonias from American Meadows a couple of weeks ago.....the order arrived promptly and the tubers are HUGE.....plus they included a $$ off coupon and wild flower seed.....I will definitely order from them again.
Quick and easy to use site. Great prices and very important, a great deal on shipping. I got the order fast, Fedex was at my door before the shipping confirmation. Also very pleasant when I called to inquire about shipping date. What else could you want?
Posted on April 19, 2010, updated April 19, 2010
Posted on April 14, 2010, updated April 19, 2010
Posted on June 6, 2008, updated April 14, 2010
This was the first time I ordered from American Meadows and I am so impressed with the wonderful customer service .
I had the same issue as others have stated and never got an email confirming shipment.Seems when I e- mailed them inquiring about my order, their system was down and they did not receive my message . Anyway, I got a call from a most lovely customer service representative who was very surprised to find I had never received the order.
The shipper had confirmed it was left at the door. I don't know whose door it was left at but it was not mine !
So this was all confusion and nothing was the fault of American Meadows. They are insisting on sending me a replacement order even though I told her it was unnecessary. Does it get any better than that ? Not that I know of and I will surely be ordering from American Meadows again. A-1 company.
On April 14th, 2010, stormcloud changed the rating from positive to negative and added the following:
My perennial plant order arrived and I was very disappointed.
A few plans were basically dead and the rest were borderline.
I wrote the company and their response was" wait and see"....Well, when i look forward to a flowering garden I do not want to "wait and see"..Not at all happy with this order and am now awaiting 2 more orders from them which I placed much earlier .I will have to cross this company off my reorder list....On April 19th, 2010, stormcloud added the following:
Strange that you cannot find my order. I have 2 separate orders in addition to this one pending with your company.
I have replied to your contact via e-mail. Thank you for your interest.On April 19th, 2010, stormcloud changed the rating from negative to positive and added the following:
Mr Platt has demonstrated his concern in living up to the American Gardens guarantee by crediting me for this disappointing order.
I have been purchasing from American Meadows for several years now and will continue to do so.On Apr 19, 2010, American Meadows responded with:
"On Apr 15, 2010 12:31 PM, American Meadows responded with:
Dear Stormcloud, I'm sorry that you were disappointed with your order. I have contacted you via Dave's Garden and would like to have the opportunity to discuss your plants with you as we cannot find your order in our system based on the information in your post.
Like all mail-order gardening companies, we need to ship our live plants at a stage when they are emerging from dormancy. This is when they are most hearty and able to withstand the rigors of transportation and transplanting. Depending on what you ordered, at this stage they may or may not have a significant amount of visible top growth. As a New York resident, you know that many perennials are cut down for the winter. Again, depending on what you ordered, we ship our plants as they would appear in the spring as they begin to emerge. What matters is not the top-growth but the strength of the root systems. All of our plants are carefully inspected by our horticulturists before they ship to ensure that they have vibrant root systems. As a business owner, believe me when I say that the costs (in shipping fees, packaging and most importantly, customer goodwill) of shipping sub-standard plants far outweigh any benefits. We only send plants that we are confident will thrive. This philosophy is why we have such loyal customers.
When customers contact us about the status of plants that arrive and appear to have little growth, we ask them to please plant them and follow the care instructions included with their shipment. We then offer to follow up with them in 2-3 weeks to check on the status. If at that time they are still dissatisfied, we happily honor our guaranty to replace or refund your order. People are usually pleased with how quickly our plants thrive once they are planted and watered. That said, we also know that some plants don't survive shipping or transplant, which is why we stand behind all the products we sell, 100%.
We value your business and are sorry that we failed you in this case. We've been providing creative and passionate gardeners with the products and confidence they need to succeed for almost 30 years. Please contact me directly so that we can figure out how to help get you the garden that you'd expected.
I ordered gladiolus bulbs (a color I couldn't find anywhere else). I received an e-mail with a tracking number so I knew about when they were going to arrive. The bulbs looked good, and I was pleased to discover a couple small extras with the bulbs, as well as coupons!