On May 19, 2012, flowerscrazed Davenport, IA wrote:
I put in an order for 2 peony roots (an itoh and a herbaceous variety ) in January. I received them in late April. They looked sort of small, but I soaked them in transplant solution for an hour and planted on the same day. After three weeks, they're about 8" tall now, and look really healthy. Overall, it was a good experience for me.
Posted on April 29, 2012, updated May 3, 2012
I ordered from this company and when my hydrangeas arrived, I found them with brown leaves curled up and pretty much DOA.. I emailed the company twice and have yet to hear anything from them, surprised?, not really. I found them to be in great company with Cottage Farms. They promise you anything but if there is a problem, they don't care to know you.
A lesson well learned, buy local people.......
On May 3rd, 2012, catsumrs added the following:
Update: Heard from American Meadows, they did offer to refund or send 4 more plants. Giving them the benefit of the doubt, I agreed to try again.. Shame on me this time... Wish I could show you what they sent. I even took pics this time so they could see the dead, brown sticks, with black curled leaves I opened..... They tried to tell me it was a natural thing for them to be this way,,,"they were waking up".. Then wished me "Happy Gardening".. Wish I could put pictures up.
Save your money people, buy local.......On May 3, 2012, American Meadows responded with:
"On Apr 30, 2012 3:20 PM, American Meadows responded with:
Thank you for your order with American Meadows.
I apologize that your Hydrangea arrived to you in poor condition. It looks as though one of our gardening team members has responded to your emails that you sent on the 28th. As I’m sure you can imagine, April is our busiest month of the year and we strive to return every message within 48 hours.
We have been serving gardeners for over 30 years and pride ourselves on exceptional customer service and 100% customer satisfaction. As stated in the email that was just sent over, we are more than happy to honor our guarantee with healthy replacements or a full refund. Please write back to us at your convenience and we can work together to make sure you have healthy Hydrangeas to plant!
Thank you for your business and feedback. We really appreciate it.
I'm sorry that you are still not happy with replacement plants that we sent you. I've reviewed the photos that you emailed and those plants appear to be vibrant and ready for transplanting. It's not easy sending live plants through the mail, but we've been doing it for many years and have an outstanding reputation. Here are two blog entries that address this concern:
On Apr 25, 2012, Terry Murfreesboro, TN (Zone 7a) wrote:
I placed a sizable order for several perennial plants and dahlias earlier this year. They arrived exactly when I was told they were and the plants were in snug in their packages and in very good condition; most were just coming out of dormancy and leafing out. Thanks, American Meadows - great job!
Today I planted 12 tuberous begonias from American Meadows. Three each of scarlet, pink, yellow and white. The tubers were very large, firm, and healthy. Just beginning to show signs of life as I tucked them into the sun-warmed potting soil this afternoon. I know to be patient with begonia tubers, but I look forward to seeing their beautiful blooms this summer in my large front porch flower pots.
Having never ordered from American Meadows, I decided to try their services by taking advantage of a no shipping charge promotion they were offering. After placing my small order on their website, I received a prompt acknowledgement including a delivery time. At the appropriate time I received a second email advising me of shipment. The package arrived containing full, healthy plants with well established root systems in excellent, easy to open, secured packaging. As an unexpected bonus, the package also included several packets of wildflower seeds and a discount coupon for a future purchase. No company could possibly have provided better service or product. I will order from them again.
On Apr 4, 2012, scleghorn Copperas Cove, TX wrote:
I've ordered from this company several times over the years, and I'd give them four out of five stars.
For seeds, they are the first people I go to. Great prices, seriously awesome results. Hands down, the best.
For live plants, my experience was a little mixed. Their shipping is fast, but their packaging could be better. Their prices are great, but their quality control could use some work (got slugs one memorable year). Some of the best plants in my garden came from here, but I've had to request replacement plants more than once. On one hand, they have the nicest and most helpful customer service people I've ever talked to. On the other hand, I've had to call them a couple times.
All things considered, I'll keep buying from them. They stand behind their guarantee.
On Mar 26, 2012, GardeningFun45 Hightsville, NC wrote:
I ordered quite a few fall bulbs from American Meadows back in November. With the warm weather we have been having, they are starting to grow and bloom and I could not be happier with the wonderful spring display! Their customer service department is extremely helpful and I will be ordering from them again!
I ordered Hydrangeas and they arrived packed better than any plant material I have received from other companies. It is truly wonderful to know that your company cares enough to to the job of packaging plants properly. Thanks
Posted on July 19, 2011, updated August 2, 2011
Very nice and helpful customer service.
I recieved my order promptly and they were very well packaged ( Peonies and Begonias) Out of the 15 bulbs recieved , 1 begonia did not have any eyes and 1 peony no eyes ( I don't know the name since it was in the cotton candy mix) BUT I have planted and waiting to see if anything sprouts up.
I do plan to order more items this fall
On August 2nd, 2011, dartstar1 added the following:
I had recieved the root/tubers on 7-9 and planted on 7-11
all the peonies have grown and on one there is even a BUD as of today 8/2 am very pleased with their product
Purchased many plants, bare roots, and seeds. Wonderful customer service, plants packaged perfectly every time, beautiful results. In spring I planted coneflowers, rudbeckia, yarrow, lavender, Russian sage, catmint, and sedum. They were in 3 in pots. They are now all to my knees and filled with blooms. I will always buy from this company. Smaller plants than from the nursery centers- cheaper too- but always perform just as good if not better than nursery grown plants in gallon pots.
I ordered the Fall Wildflower and Spring Wildflower seeds for my new wildflower bed, and the results have been fantastic. I couldn't be happier. At my SO's house, fewer annuals appeared than he had expected from the Spring Mix he bought, and the Customer Service rep couldn't have been nicer or more helpful when I contacted them. They are sending a replacement pound of seeds, and I'm left with a very positive impression of this company. I will certainly order from them again.
On Jul 5, 2011, OceansofGreen North Ogden, UT wrote:
This company is awesome! Many items that I've ordered through them immediately took to and thrived in our garden and what didn't, they either replaced or refunded promptly. I've e-mailed them questions which they thoughtfully and promptly answered. I will continue to buy from American Meadows with confidence.
I can't speak for most of their items, but I bought several iris rhizomes from them and they are doing well. I placed two orders and both arrived just fine. The prices were excellent as well; the plants were on sale.
I ordered several bare-root astilbes, monkshood and lilies from American Meadows as a first time customer. The astilbes are growing well as are the monkshood. I have yet to plant the lily bulbs but all had new growth on arrival and are "thriving" in a shallow container of water anticipating planting. I was very pleased with the quality of the bare-root plants and the quick service.
On Jun 14, 2011, morgen San Luis Obispo, CA wrote:
Posted on July 30, 2007, updated June 14, 2011
I ordered two bags of white glads, two bags of Biltmore Estate glads and 4 Akita dahlias.
All are up and doing well. I tracked my shipment all the way from VT to CA via UPS website.
All items were shipped the day after I ordered them. I can only say good things about American Meadows- + they gave me some bonus seed packets!
On October 6th, 2007, morgen added the following:
My 4 Akita dahlias are blooming and they are simply stunning! I never knew anything could be so beautiful.
I am hooked on dahlias now and can't wait to get some more in the ground.
100% of the glads are ready to start opening. I can't wait!On June 14th, 2011, morgen added the following:
This year I ordered kniphofia, dahlias, crocosmia and gladioli. The 3 kniphofia looked a little puny and pale coming out of the plastic bags, but they have been in the ground now for about a month and are doing great! I just planted the crocosmia finally this weekend, so don't know-no prior experience with those. The dahlias and gladiola came up in record time! I have tried dahlias from Home Depot in the past with little or no luck but American Meadows dahlias just pop right up. I have very heavy clay soil and they have never come back the following spring, so this year I will pull them before the rains start in November because I think they have been rotting over the winter. The other thing I have found is that as soon as they start to break through the soil, the snails eat them up. This year I am using Deadline around each one and they seem to be doing great. Super happy with my purchases again this year. Thanks!
I have ordered frpm American Meadows for several years. I have always been happy with what I recieved .I mostly order their lillies & some perenials. Last fall I ordered some bearded iris. None of them survived the winter. I have been growing iris for a long time, so I don't think it was me or my beds. American Meadows was happy replace them. The oriental lillies I buy from the are of very high quality. I also orderd some columbine & foxglove. The live plants mad it to me happy & healthy.I will continue to order from American Meadows. They stand behind what they sell.
On May 13, 2011, kattrox Floyds Knobs, IN (Zone 6b) wrote:
Fantastic company for both bulbs and for seeds! I took advantage of the bulb sale recently and was amazed at how healthy and size wise the lily bulbs were. They are coming up nicely. The seeds I ordered were the midwest wildflower mix, all perennial mix and purple conflowers all 1/4 lb all seeds with no fillers! Also ordered hummingbird and butterfly mix, daisies and veggie seeds (for the fall season) as well. I planted the single flower species and flower mixes then came all the rain. I was skepical and had some wash into the grass. A few days later half of them had germinated (some of the seedlings are bunched up and I will have to divide sometime later) and now almost all have germinated even the coneflowers! I did have to cover the seeds with bridal illusion because I caught some sneaky birds eating them. For value and quality you can't beat American Meadows even scored free shipping for orders over $50.00 and used a coupon and saved more. Thanks guys!
On May 5, 2011, nitzi1944 Kings Park, NY (Zone 7a) wrote:
Posted on February 4, 2010, updated May 5, 2011
I ordered Amarylis bulbs fromm this company last week on clearance. They just arrived and I am so pleased. Well packed. They are huge! And, I got a coupon for 10% off a future order. I will use them again. Great value and great service!
On May 5th, 2011, nitzi1944 added the following:
I ordered some Mt. Dragon Biltmore Estate Tulips and Tet a Tet daffodils. They all came up but weren't as spectacular as those ordered from Brent and Becky or Colorblends. But, they came up and I enjoyed them.
On Apr 27, 2011, reeve1 Plano, TX (Zone 8b) wrote:
Posted on April 12, 2011, updated April 27, 2011
Unfortunately, my experience is beginning just as a carbon copy of that from "tucume66" below. Although the top of the box was also not labeled properly and the box was inverted during shipping, I feel that with proper packing the plants should withstand this and arrive in reasonably good condition. All of my Leucanthemum lost most to all of their soil and some were completely out of their containers and lying in the bottom of the box. They were all dry and shriveled and it is certain that 2 of them won't survive while the jury is still out on the others, despite my immediate emergency care. The fact that they were very small, 3-4 inch plants (bottom of roots to top) makes it more difficult for them to recover from such poor handling. How basic is it that plants be packaged so they don't lose their soil during shipping? This just amazes me. I also emailed the company and have yet to receive a response, which is usually not a good clue. A good company responds immediately to customers, even to problems. I also will have no problem reversing the credit card charges if they fail to make this right. Meanwhile, I suggest you avoid these people. There are too many others who offer better service, better plant stock, and most importantly, understand that a good packing system insures that their plants will get to you so that customers don't have to deal with things like this when trying to prepare for a nice garden year. Now I have a big hole in my gardening design to deal with while other plants are already here and planted and will surely have a head start... while I wait...
On April 27th, 2011, reeve1 added the following:
Thank you for the response Mike. Since you were kind enough to respond to each comment, I'll do the same.
As for the plants being outside of their containers, my particular package had none of these specially designed cardboard inserts used in the packing of any of the plants. These were left out completely. So, rather than look at the logistics of the placement or displacement of the cardboard inserts, I suggest that you do periodic checks on the person(s) packing the plants to insure whether these are being included at all.
I think whether the box is marked "this side up" or not was offered as an after thought in case you intended to continue shipping in the manner in which I received my plants. If the plants are going to continue to be packaged in a way that dirt falls out of them when the box is overturned, then it might be a good idea to mark the box so that it is not inverted and the dirt doesn't fall out. This is obviously a moot point if the first issue is resolved. The main point being here, I don't have this problem with other suppliers of seeing the dirt in the bottom of the box and the plants floating loose, all dried out when I open their boxes. Most people that use these cardboard inserts also include couple rubber bands to hold them in place. These were also not used in either shipment. Nonetheless, you said this was resolved. Hopefully, it is now. Because it appears to be a repeating complaint from other customers from years past, and mine was not the first complaint of this.
Next, when I was referring to plants being small, I wasn't speaking in general terms, but speaking in terms of plants of the same Genus, species and variant. These Leucanthemum Fiona Coghill plants that I received from you are approximately half (or less) of the size of oher Leucanthemum Fiona Coghill plants that I purchased from Wayside Gardens and another supplier this year and the year before, and were in the same price range ($6.50 or less). The other supplier's plants were well beyond the boundary of whether or not the plants would be capable of surviving shipment. You are right that these are tough plants. These plants are herbaceous and they take a while to show decline. They also take some time to grow and respond to care as well, so size makes a big difference on getting a head start for the season. It is clear to me that even before they were packed, the ones I first received from you were sent without leaves, they were sparse, they were not good specimens, and they were not previously well watered, if at all. This is obvious from inspecting the ones that did not loose their dirt when I received them. Of course, keeping the dirt in the container is a big help, but I believe that if your plants had been more mature, they would have likely survived this mishap. Either way, when a person makes a side by side comparison of the plants I received from you and the exact same plants I received from another supplier, it doesn't take a rocket scientist to figure out where the best value lies. I tried to share this concept with you in my letter for your future benefit. Again, mine is not the first and only complaint of this.
Lastly, my first response to you was on the evening of the 10th, not the afternoon of the 11th. My email was sent to you on Sunday evening, as can be seen from the dating on the email. So, it would have been there first thing Monday morning. Not a big deal, but this follows the general lack of attention to detail that I experienced with my first order. It wasn't until I posted on Dave's that I got a response from you. I understand that you are busy, but it would be a good idea to have someone dedicated to issues and watching emails as well, especially in busy times. 3 days is not terrible for a response, but I feel like it might have been longer had I not posted a negative message on Dave's, which would have triggered an alert to you to respond rather than someone being more proactive.
The extras arrived without too much dirt out of them and the cardboard inserts were present and in place. I appreciate your sending these without reservation and as soon as you were able to respond. But, these plants were smaller than the ones sent before. These did have leaves on them, which appeared to make them look larger and they looked a bit healthier, although still babies. I also appreciate the effort you made to contact me at home and that you have made to try to make this right. But, the fact remains that I can get plants from other suppliers that are generally healthier, larger and better able to withstand travel and the elements without special initial care to insure their survival. Even after comparing those plants that I received the second time, after dealing with your customer service, at which time you could hand pick your best replacements, they just don't compare. If I use the first ones I received, the ones that did not lose their dirt, there is no comparison.
I thank you, but I believe I will be getting my plants elsewhere from here forward. Good luck to you and your company and may you take these complaints as constructive criticism. If you look at many of them, they are repeating, and not first time complaints. On Apr 27, 2011, American Meadows responded with:
"On Apr 13, 2011 8:59 PM, American Meadows responded with:
Dear Mr. Lewis,
We’re sorry for your negative experience with our plug perennials. I wanted to personally address a few points in your email:
The status of your plants: As both you and tucume66 have unfortunately discovered, we had some acknowledged issues with a few of our plug perennial shipments. It was a problem on our packing line and not an issue with the packaging itself. The specially-designed tabs that hold the dirt in where coming loose in shipping. We fixed this problem shortly after your order shipped and have had no subsequent complaints. We’re sorry for the inconvenience and as always, stand behind everything we sell.
Marking boxes: Ahh, the age-old question, to mark ‘This Side Up’ or not? In the past we did this, but unfortunately, multiple studies have shown this to be counter-productive. From Popular Mechanics, Nov, ’10: ““One disheartening result was that our package received more abuse when marked "Fragile" or "This Side Up." The carriers flipped the package more, and it registered above-average acceleration spikes during trips for which we requested careful treatment.” You’re correct – when packaged properly, this doesn’t matter.
Plant Sizes: All of our products are different, so it’s not easy to generalize, but we ship plants that our experience has shown are at the optimal phase of growth to withstand transporting and transplanting. At the bottom of every page on our website is a link to our How Are Plants Are Shipped guide and the plants stage of growth is listed in the product details.
Email Response: I apologize that we did not respond to your email faster. Our records indicate that you emailed us on Monday afternoon and we replied on Wednesday afternoon. As I’m sure you can imagine, April is our busiest month of the year and we strive to return every message within 48 hours.
As you are aware, we promptly sent you replacements for the damaged plants and again, we’re sorry for the inconvenience.
Posted on May 24, 2009, updated April 23, 2011
Have been ordering seeds for about 6 years, always great product and service.Northeast mix produces wonderful field of color, beats mowing on difficult terrain.
On April 23rd, 2011, dirthound added the following:
Received another order of wildflower seeds. Always prompt
service, excellent seeds. Had problem with hollyhocks last year, received 1/4 lb free to replace,these are germinating great.They are unending excellent resourse for common wildflowers, and no fillers,just seed. Thanks AM
Posted on April 15, 2011, updated April 23, 2011
Posted on April 10, 2011, updated April 15, 2011
Posted on April 8, 2011, updated April 10, 2011
I received two boxes from this company and they were not marked "this side UP" and were shipped on their sides. A lot of soil in the bottom of the box. I ordered Sedums and Asclepias. To be fair the bare root cuttings were fine but small for the price. The Asclepias were tiny and the soil for each of them was severely dried out, the root ball had loosened and the tiny plants were wilted. Even the sedums had lost too much water and much of the foliage was either wilted or broken. I planted everything within one hour of receipt and watered everything carefully twice a day for the first two days, but it made no difference. All of the Asclepias were toast. Everything above ground is dead. Some of the dragon's blood Sedum that I received were about two inches in length. Compare that to an entire flat that can be purchased from Home Depot for $12.00!
I emailed this company but so far have heard nothing back from them. Having spent $135.00 on all this C**P you can understand that I am very upset. In all fairness to the customer, the entire order needs to be replaced with larger, viable specimens or a total refund needs to be issued. I will be filing a complaint with consumer agencies about this company, as I am convinced that they are total RIP-OFFS!!!!!
On April 10th, 2011, tucume66 added the following:
American Meadows did contact me on Saturday via email and contrary to the comment they posted above, I was NOT offered a COMPLETE REFUND. Instead, their representative Hannah told me that the Asclepias would be replaced and I would be given a tracking number when they were sent. She also said photos would be great.
I stopped my projects, switched to my 90mm macro lens and did take photos of all the Asclepias as well as the Sedums that were along my back patio. I sent them with email message that not only were the Asclepias toast, but also the majority of the Sedums in back and front. I could not take photos of the plants in the front of the house as I had a covey of Quail sleeping under the bushes at that very moment.
They say that they have a "Happy Gardener Guarantee" well...let's see if they will honor that as I am extremely un-happy over this entire situation and now am escalating this to a demand for an entire refund to my credit card to be issued no later than April 13th. This gives them 3 working days from now to complete the refund process. I will be checking with my Credit Card company and if this transaction is not pending, I will at that time file a complaint of fraud against American Meadows. I will also be filing complaints with their local Better Business Bureau and other State and Federal Consumer Protection Agencies.On April 15th, 2011, tucume66 changed the rating from negative to neutral and added the following:
I did reach Mike Lizotte by phone and he assured me that a full refund would be issued. This he did accomplish as promised and I have confirmed with my credit card company that all is in order and actually has been posted to my account already. I told Mike that I would remove the negative and replace with a NEUTRAL. Unfortunately as all of you know who have worked in any of the service industries (I used to work as a Cat Scan Technologist in a Hospital setting) once the customer has a bad experience, they are convinced that they will not use that service again (unless they are dying and have no further recourse) So it will be with my experience with American Meadows. I lost a full 75% of my order due to mis-handling by shipper and improper packaging as well as extremely small and vulnerable plants to begin with. I stated it before and I will say it again...you can buy FAR SUPERIOR garden specimens at your local Wal-Mart or Home Depot or other Gardening Centers, so why bother with a mail order company for anthing else other than bulbs?On April 23rd, 2011, tucume66 changed the rating from neutral to negative and added the following:
In the continuing saga...not only did I get the refund promised, but they also sent more Ascfepias to replace the ones that died. These also arrived wilted, dirt totally out of one of the containers with the root ball entirely exposed and dried beyond salvaging. However, I did plant everything within one hour of receipt of package and one week later, only one shows signs of having survived the transplant. I am thoroughly disgusted with this company. They don't have their problems solved in regards to packing items for long distance shipping. They need to get out of the mail order business anywhere outside of their own state. In short...THIS COMPANY IS NOT ONE YOU SHOULD EVER BUY LIVE PLANTS FROM UNDER ANY CIRCUMSTANCES EVER!!!On Apr 23, 2011, American Meadows responded with:
"On Apr 8, 2011 8:19 PM, American Meadows responded with:
I’m sorry to hear about your disappointment with your recent order you received from us. We strive for 100% customer satisfaction with all products and services. We’ve been working with gardeners all across the country for over 25 years. All our products come with our “Happy Gardener Guarantee” so if you’re not satisfied we’d be more than happy to send you a replacement order or refund your money in full. I’ll personally make sure a customer service representative contacts you immediately to resolve your problems.
I will make sure that you are refunded for your entire purchase first thing Monday morning and I will personally call you to confirm and give you the refund transaction number.
As you can see from our 113 positive ratings to 13 negatives along with being selected as a “Top 5” Garden Watchdog, we take great pride in providing our customers with the best possible experience when shopping at American Meadows.
We’re certainly sorry we couldn’t live up to your expectations.
We wish you the best with all your future gardening endeavors!
On Apr 11, 2011, JAMIESMITH Decatur, MS (Zone 7b) wrote:
I ordered several varieties of lily bulbs as part of a pre-season special. I planted the bulbs a week ago and they are all growing "like weeds". I accidently deleted the e-mail I received with my invoice. A very nice girl sent it to me again within the hour. A pleasure to buy from.
I own a catering business & work form an antebellum home/banquet facility in NC. When I moved in to the facility, the flower beds were completely empty. I have purchased over $1000 worth of bulbs (tulips, daylillies, grape hyacinth, daffodils, etc.) from American Meadows over the last 3 years. I have had a WONDERFUL experience both with the company and the flowers. People continue to comment each season on the beauty of the flowers. Thank you, American Meadows, for making me look good!
On Jan 15, 2011, veggieflowers Columbia, MO wrote:
I ordered red hydrangea plants this fall and they were in perfect condition when they arrived. The packing was superb
there was no way the plants would have gotten out of their pots and cardboard packing. I also ordered some daffodil bulbs and out of the 2 bags I had some that were dried out. I got hold of AM and they immediately replaced the entire 2 bags, not just the number of dried bulbs. I'm ordering from this company again. The customer service is great.
On Jan 8, 2011, ladygardener1 Near Lake Erie, NW, PA (Zone 5a) wrote:
I just received my on Sale Amaryllis bulbs. These bulbs are huge. One has 2 buds showing already. They came with a tag the shows the bloom. They also sent 3 free packs of seeds 2 mixed flowers and one tomato. I like to try a different tomato each year so the seed pack is really welcomed.
I would not hesatate to order from AM again. They get an A+ in my book.
I just placed an order for my summer flowers with American Meadows for their Summer plants pre-sale. I had some problems with the website checkout process and tried with multiple computers. I reached out to customer service and they were very prompt in immediately emailing me back about the issue and working with me to resolve the problem. Lindsay and Cathleen were both kind, welcoming, and extremely thorough. Because they were so helpful, I didn't walk away from the transaction and I ended up placing my order on the phone. They not only knew who I was when I called but also offered me a discount for my troubles AND are also sending me a free gift. They've got a loyal customer in me now!
Finally, Lindsay followed up to let me know they'd figured out the web issue with my account and had fixed the problems so I would be able to place orders online from now on. I was very impressed with their customer service. They took it to a new level! I now have a two online gardening favorites - American Meadows and Easy to Grow Bulbs.
Now I just have to wait for months till my order ships in the spring. Patience is a virtue! :)
I bought a new home and have been doing a lot of research for flowers and some seed to plant in my gardens. After reading the reviews on DG I chose three companies to order from based on what they offer and the reviews I found here on DG. I love Daves garden communities and all of the information! :-*
I called and placed an order a few weeks ago with american meadows and receved my package a few days later. There website said my order would ship in five days so I was very excited when there was a knock on my door three days later and the fed ex man had my box in his hand. The box had all my flowers and seeds in it and even some free seeds for me to try out!! I planted them the next day and can't wait until they start to grow in the spring.
The reason I am giving this company a neutral review is because of my experience with there customer service department. I talked with a women who was very rude and mean. I had a lot of questions because this is new to me and she seemed to be getting really annoyed with me for it. She kept saying things like "as I already told you mam" and exhaling really loud like a little kid and she kept talking louder like she thought I was deaf or something. It was very difficult dealing with her.
I am sure I will buy from them again but I really hope I dont have to call customer service. I dont want to have to talk to that women again. I may just try and order on there site even though I hate doing that.
On Nov 9, 2010, American Meadows responded with:
"On Nov 12, 2010 3:51 PM, American Meadows responded with:
From the sounds of it, you clearly caught one of our customer service reps when she wasn’t in top form and for that, I’m very sorry. We strive to provide each and every customer with the level of service that they desire – many customers want to place their orders and get off the phone as quickly as possible, while others like yourself, want to take advantage of our extensive gardening knowledge in selecting products. We clearly failed to meet your needs in this case and that is not acceptable. Thank you for keeping us honest and I can assure you that your feedback has been taken to heart.
Again my sincerest apologies and please let me know if I can be of further assistance.
Mike Lizotte – Owner/Managing Partner – 1-877-309-7333 ext. 12
On Oct 25, 2010, kacton Hasbrouck Heights, NJ wrote:
I discovered American Meadows this year and have been very please with every plant and bulb I have ordered from them. I placed my tulip bulb order in March and they shipped them to me two weeks ago for fall planting. They package their plants so they are alive and safe when you get them. I enjoy the wildflower seeds they send with every order.
On Oct 20, 2010, gladgrammy Saint Paris, OH wrote:
I have for 2 or 3 years now always had good experience with American Meadows' seeds, bulbs and /or plants. This year was no exception. I ordered hostas, bulbs, and Daylily Night Beacon from them and all were great even though the daylily was a deep rose pink and not Night Beacon. I e-mailed them about the error and they immediately responded to say that they were out of Night Beacon now,but that they will send me one next year when it is the right season for planting daylilies again. I am sure they will. The hostas that I ordered from them are doing exceptionally well and were so reasonably priced.
On Sep 7, 2010, Ronni92 East Stroudsburg, PA wrote:
This past Spring I ordered a few different times with American Meadows. Many of their plants come as roots and can be very economical and rewarding when they grow well.
My frustration with this company comes from the way in which they ship live plants. Their packing system is poor. Plants arrive ripped from their pots, the soil is thrown all through the container, there is not a drop of moisture left in any of the plants to sustain them, and only a few pieces of cardboard withe rubberbands are used for the plants to stay in the pots. They aren't salvageable when they get to my door.
Every time I called Customer Service I either got a replacement or my credit card was refunded. American Meadows is very fair. But you would think that they would attempt to improve their shipping procedures. I even made suggestions, telling the reps that a few rubber bands were not enough. By the end of May I just gave up because I was still losing money on shipping costs.
Maybe I will continue to buy from them, but never live plants--- because they arrive at my door in a heap of soil and ripped to shreds.
On Sep 7, 2010, American Meadows responded with:
"On Sep 15, 2010 6:31 AM, American Meadows responded with:
I'm sorry to hear about your disappointment regarding the perennials that you ordered from us this spring. We strive for 100% satisfaction with all our products and services. We certainly appreciate your feedback regarding our packaging as we’re always looking for ways to improve and with your honest feedback it makes it easier when trying to identify areas that need to be addressed.
Thanks again for your comments and we look to earn your business back in the near future!
My experience with this company is good. I placed and received 2 orders of various ferns and astilbes.
All were in very good condition. Both the bareroot and potted ferns are doing well.
The astilbes are coming up.
In contrast to this, I ordered bareroot ferns from Direct Gardening and 9 out of 12 of them came to me dead.
This company is VERY good with bulbs, I received very healthy bulbs and peonies from them and they are all doing very well. The hardy hibiscus I ordered from them were very sickly and failed to grow but they replaced them. Overall, I would definitely order from them again. Their products are great, they ship vary fast, and the customer service is great. I can't say enough good things about this company.
On Jun 29, 2010, gardenofadam Concord, NH (Zone 5a) wrote:
This is the first year ordering from a mail order plant company, and I'm very glad I happened upon American Meadows. Their website is full of information and advice, which made it very helpful in choosing the right plants for my location and what I was looking for. Some of the plants seem small at first, but I understand that that is the best time to be shipping them far away. The plants I have planted are growing great, even one or two that I didn't plant in the ground as fast as I would have liked. I pre-ordered my plants, and they were shipped as promised. There was a delay on one of the plants I ordered, but they sent an email to notify me, and it worked out that my order was delayed because we had a late frost in NH and I would have had to scramble to cover everything I planted! I have ordered fall bulbs from them and I plan on placing another order for some fall flowering crocus and beared iris I read about on their website.
On Jun 28, 2010, Oberon46 (Mary) Anchorage, AK (Zone 4b) wrote:
Posted on June 26, 2010, updated June 28, 2010
Posted on June 17, 2010, updated June 26, 2010
I ordered five Japanese Iris and a Hibiscus. The Iris arrived. Two were just rather dead looking roots, but the other three has 3" growth and looked promising. The hibiscus, when it arrived, was a 3" stick with a little tiny 1" clump of roots. Obviously it was recently propagated. I immediately planted them all. After four weeks, two iris are definetely dead, and no sign of life on the hibiscus. I contacted AM after the first two weeks and they suggested I wait as they ship dormant. I contacted them after another two weeks. They immediately responded and offered to replace the Iris, but would have to either refund for the hibiscus or ship me one next year. I suggested they just ship me a comparable flower that I chose from their site and they agreed. They were extremely responsive, like within hours sometimes. I'm not too happy about waiting for replacements as our season is very short, but stuff happens and they are being responsive. I will change my vote to positive pending receiving the replacements which they are sending 'as we speak.'
On June 26th, 2010, mstella changed the rating from neutral to negative and added the following:
I received replacement ensatas that looked okay and planted them. They couldn't replace the hibiscus so I suggested replacing with coreopsis. They arrived and were in over the top packaging, but the plants themselves were pitiful. Barely any dirt, beaten up (not due to shipping, just poor plants, one broken stem). I have planted and will hope. I think the company means well, is responsive, packages super well, but their garden help is not doing them any favor. I cannot afford in growing time to order from them again. I need strong healthy plants, allowing for shipping, as our growing season is too short for mistakes. On June 28th, 2010, mstella changed the rating from negative to positive and added the following:
I was contacted by AM and it was obvious it was a personal contact not just one of the computer generated "sorry about your experience". I traded two or three emails with their representative and they are crediting both of my orders to me as well as issuing a gift certificate. Can't ask for more than that. It won't get my missed growing season back but I understand 'stuff happens' and they are making a very good faith and very timely gesture of reparation. I am okay with that. I have a large order of bulbs coming in the fall and will again hope for the best. It is a shame that such a company that has such great customer service and packaging is let down in the end (sometimes) by poor gardeners/packers. I hope they address this and become "all they can be' for all us gardeners that depend on them.