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On Jun 11, 2011, WorcesterAnglo Worcester, MA (Zone 5a) wrote:
Romence has a great selection, and two of the four plants I received from them were simply the largest and healthiest plants I've ever bought online. The other two were comparable to other reputable online sellers. All were very carefully packaged.
It's worth ordering four plants in the same size pots as these will ship for the same cost as a single plant.
I just unpacked my order of 12 perennials and I'm not sure which was more impressive: the plants, the packaging, or the prices! The service was very good, they kept me abreast of the order and the plants were in perfect condition upon arrival. I order a lot of plants and Romence's excellent packaging has far exceeded anything else I've ever received.
They are #1 in my opinion. I'll definitely be ordering from them again.
I am rating this company's customer service. Unfortunately the roses I ordered were unavailable, but what I thought stood out was that they called to tell me rather than an impersonal email. The girl apologized and explained that their Black Magic Roses didn't survive the winter. I was disappointed, but their service would have me order again.
First time I have ordered plants on line, and I would not hesitate to order from this company again. Good communication, excellent packaging. No complaints at all.
On May 25, 2011, enviroplanter North Wales, PA (Zone 5b) wrote:
Great service. Reasonable prices. Prompt shipping. Excellent packing. Plants in great shape on arrival. What more could one ask? I'll definitely order from them again.
On May 17, 2011, idanou Provincetown, MA (Zone 7a) wrote:
The selection is great, and I like how on the website they help you minimize shipping costs. I ordered a couple of poppies, a foxglove, and a hosta. First there was an issue with my order, which was their fault and they did fix. Second when the plants arrived one of them looked pretty beat, but I was sent a free replacement right away. Overall when I factor in the cost and look at what I got I think I was better off buying from the local nursery. The plants would've been much larger for the same price. However, I did get the exact varieties that I wanted (not that my local nursery wouldn't have ordered them for me if I was so bent on having them). So... all in all, it's a coin toss for me, so I'm keeping the feedback as neutral.
On May 16, 2011, mbhughes Grosse Pointe, MI wrote:
Visited Romence three days ago. If anyone is looking for the Montauk daisies(Nippon) they are in stock despite their website stating otherwise. They told me it is difficult to keep the site updated at this time of year. I was thrilled to find them since I have been looking for them for awhile.
On May 13, 2011, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I have been looking for Heucherella 'Redstone Falls' for months. This spring I bought some small plant plugs from another vendor and will have to wait a year before they will be big enough to plant out side. I found Romence Gardens website by accident while on Dave’s Garden site. They had the plants and they were only $3.00 more then what I spent for the small plugs. I ordered them. They arrived today after only 5 days from the time I ordered them. They were huge, healthy specimen plants in large pots, that were packaged so well that not one of the leaves were broken and none of the potting mix was spilled in shipment. I will order from this company again. They are honest and know how to give great customer service. You get value for your money, excellent communication and delivery in a timely manner. What more could you ask for? They have my business.
I buy a lot of plants online, and recently placed an order for the first time with Romence. My order (all annual flowers) was delivered today and these are by far the biggest and healthiest plants I have ever received via mail-order. Would definitely order again!
After 20+ years of buying mail-order, somebody finally got it right! The communications and shipping---great. The packaging---over the top. The price---best value on the internet. But---the thing that ultimately matters the most---the plant material---absolutely top notch. I cannot rave enough about their plants.
I have never received plants of this quality via the mail---ever. When I opened the boxes today, the huge plants looked as though I just bought them at my local nursery and put them in a box for the ride home---they were that good! Unbelievable!
On May 12, 2011, Scooty Peterborough United States wrote:
Expert packaging- perfect shipping and timing. I expected the hollyhocks to be around 4 inches but they were 15 inches or more- all 30 of them!
Great company- will use them again.
Caroline Galus- Peterborough
On May 2, 2011, guiniviere Teaticket, MA (Zone 7a) wrote:
I concurr with all the positive reviews of this company: splendid large plants, expert packaging, speedy delivery, and best I have bought from online... They should be on the top-ten list!
guiniviere, Cape Cod, MA
On Apr 28, 2011, syclone5 Salt Lake City, UT wrote:
I have been ordering plants online for multiple years now. Each spring I have the fun of opening my shipment and carefully attending to the needs of my newly arrived family.
I have never been so delighted as today when I opened the boxes from Romence Gardens. Fantastic plants. Healthy, happy, and big. And put a big smile on my face. Thanks RG!
On Apr 28, 2011, mad4roses Georgetown, TX (Zone 8a) wrote:
Today I received five healthy, thick and full spireas from Romence Gardens. They were each shipped in their own box, securely packaged in a clever manner which did not require the use of peanuts and was easy to unpack. There was no damage at all to any of the plants. They were in tall pots and full of roots. The plants were perfect for transplanting.
I rely on mail order for many plants each season as there is only one small family owned nursery nearby and my only other choice is Home Depot. The local nursery is nice and the people are friendly and helpful, but they just don't always have what I'm looking for. So I appreciate places like Romence Gardens that offers such healthy stock and also knows how to pack the plants for shipping. I will definitely check with them again when looking for something that is unavailable locally.
Ordered some Devil's Advocate and an Empress Wu March 16th. Was nofitified April 26th they just figured out they never got any Devil's Advocate. Was advised they'd hold shipment in case I wanted to substitute and did I still want the Wu? An hour and a half later before I even had time to respond I got a FedEx tracking notification assuming they shipped something. I had no idea what. Found out March 28th the FedEx notice was sent in error and nothing was ever shipped. They don't quite seem to have it together so I asked them to cancel the whole order. I got a nice apology but still have no plants after a month of waiting for MI to thaw out. I ordered from them partly for their high rating on this site and partly due to them being one of the few nurseries that supposedly had both types of Hosta I wanted. I definitely won't use them again.
On Sep 24, 2010, NLaw Fort Worth , TX (Zone 8b) wrote:
I am very very happy with the Anemone Robustissima plants that arrived today. They are very large and healthy, --and most have some blooms with plenty more buds. They were packed in a way that held in the moisture during shipping. I'm so impressed.
BEST plants available on the internet! I have done a LOT of internet plant-shopping over the last 3 years, and hands down, Romence is the best: these are the largest, fullest, healthiest plants I've ever received. I placed two orders from Romence this summer, both for perennials. The selection is excellent-many that are a bit 'off the beaten path', so to speak, as well as many classic, tried-and-true varieties. I received extremely large, full, healthy plants. Most of their plants are listed as gallon-sized (which I love!), some are quarts (and still big!); they shipped the plants in big, tall boxes, and I don't think they cut any of them back at all! The 'Chocolate' eupatorium,' tradescantia 'Concorde Grape,' and belamcanda chinensis that I received must have been close to 2 feet tall! Most came with buds and flowers. All have taken off in my garden without missing a beat. The prices are totally reasonable, with less shipping charges, than any place I've ordered from. They give you a percentage off if you order over a certain amount...they list what number of plants gives you the most economical shipping charge, love that...my plants got shipped very fast; in fact I placed one order in the wee hours of the morning on a Sunday, and they had shipped out my plants that Monday afternoon! They are really the best, and I have ordered from many! They really deserve to be DG tops for perennials. I see that they are top for annuals but I am just not an annual person. I'm sure they are great for those too. Definitely give them a try.
This is my second year to order from this company, and I continue to be amazed at the speed and care with which the orders are shipped. Almost all plants are healthy and in superb condition when they arrive. One salvia from last year's order did not survive the winter, and all three plants were replaced free of charge this spring. The staff is quick to call about any problems, and all e-mails are answered immediately. I am also impressed by the number of unusual plants offered at their website.
On Jul 1, 2010, appalachiangirl Hurricane, WV wrote:
I ordered a climbing Eden rose bush from this company, and received it in 3 days! I was so excited when I opened up the package. The rose bush was HUGE and healthy! It had roses covered all over it:) The packaging was exceptional, and their website was very professional and easy to navigate. I also received detailed instructions on how to plant my rose bush. I am so thankful for such a good experience, because this rose bush was purchased for my 10 year wedding anniversary. This company made it all more special:)
Wow! Super fast shipment of very large and very healthy plants that are not locally available. I have never received better service, better packing, better plants for a better price. I agree with other posters that this company should be on the top 30 list. I will definitely be ordering from them again very soon.
Wow what a wonderful company to buy from, they really seem to appreciate the business. I received my order the next day in Ohio. The plants were exceptionally packed and very large for the money. I love being able to get 1 gallon healthy plants. I will definately buy from them again. they shoud be in the top 30 at Dave's Garden.
On Jun 5, 2010, kencwu3 Milwaukee, WI (Zone 5b) wrote:
Order the Rebecca's Red Clematis. Great customer service and ship the product on time. The plants arrive in good condition and the package designed to deliver the plants are great. Even though the shipping cost is a little bit high, it is definitely worth it since the plants all arrive not damaged. Will definitely order from them again.
On Jun 3, 2010, kentstar Ravenna, OH (Zone 5b) wrote:
Posted on May 14, 2010, updated June 3, 2010
Just received my Lobelia's and my Geum. Huge and Healthy looking, Thankyou! I also received them in one day from when they shipped, awesome!They were very well packed too :)
On June 3rd, 2010, kentstar added the following:
Romence does it again! Thankyou!
I ordered a heuchera "Georgia Peach" and it came healthy, large and quickly!
Just my opinion but, this place should be on Watchdog's top 30! Exceptional packing, larger plants then you can find elsewhere, great communication and quick shipping. I will never go anywhere else for perennials.
As a midseasoned gardener lol, I've bought perennials in many places, but I am happy that I can find gallon sized ones here. It really makes a difference in survivability, especially in a cold zone like mine.
On May 31, 2010, MaryNeedsSleep Morgantown, WV wrote:
Posted on March 15, 2010, updated May 31, 2010
Last year I bought 2 lantana plants and was very pleased.
On May 31st, 2010, MaryNeedsSleep added the following:
This year I bought 4 hostas. The customer service and communication were outstanding. The hostas are gorgeous and growing well. I can't say enough good things about this company.
On May 24, 2010, timothyogden West Chester, PA wrote:
Ordered a variety of perennials including new dahlia cultivars that I couldn't find elsewhere.
Fed Ex destroyed one of the boxes, despite the incredible care taken to packaging the plants. Plants themselves were healthy and large. Exactly what I would expect from a nursery around the corner.
Romence immediately shipped out replacements no questions asked. I had the replacement plants before I had finished planting the original order.
try to oder based on their packing, b/c they seem to charge by the box, not by the plant. Ordered one perenial, it came in a 4X4 container. very nice sized plant with great roots. packed well.
The Take-Home Message:
Without me asking, they sent me a picture of the actual plant I was buying just to make sure I would be happy with my purchase. Outstanding customer service!
The Story:
I have done my share of internet plant buying (especially for hard-to-find cultivars) and happened upon Romence while I was looking for Climbing Hydrangea ‘Firefly’. To my delight, they actually had a 2 gal-sized plant which I ordered right away. I had already bought this plant from a different vendor a few weeks ago and was very disappointed by the size and health of the plant that arrived (One stem, four leaves, in a 3” pot…and this was a from a Watchdog 30 company). The day after ordering from Romence, I received an email with a picture of ‘Firefly’ attached…apparently the plants had not been performing the way the perennial manager had hoped and they wanted me to take a look at the exact plant I was buying, just to make sure I would be happy with it and still wanted to buy it! The irony is that the picture was of the best looking, largest ‘Firefly’ I have ever seen!! That level of unsolicited concern for their customer’s happiness is something you simply cannot find anywhere else. I am still floored by it! Romence has a customer for life.
On May 1, 2010, sperki North Providence, RI wrote:
I recently bought 4 asarum europaeum, which I previously had difficulty finding, the plants I received were much bigger then I expected and looked very healthy. An excellent value and I look forward to placing future orders.
I ordered a Pink Knockout Rose and Lantanas I could not locate locally. Being a skeptic about shipping live plants imagine my surprise when the packages arrived with my plants 1)Uncrowded 2)Firmly secured to interior supports 3)Fresh and great shape and 4) Looking as If I picked them up at a nursery this morning and all that was after they were handled by FEDEX from Michigan to the Texas Gulf Coast. I will not be shopping anywhere else - Romence Gardens is my new online plant home!!!!!
Romence Gardens far surpassed my expectations in customer service, on-time delivery, and plant quality. Because one of the four echinaceas I ordered was out of stock, I received both an email and a phone call from owner Chris to notify me. Chris was courteous and helpful. Additional emails kept me advised of the delivery date. When my coneflowers arrived today, I was delighted to see how healthy and robust they were and how well they were packaged. Overall, a truly wonderful experience that restores my faith in mail order shopping for plants. Romence is a keeper!
On Aug 11, 2009, snapple45 Holland, OH (Zone 5b) wrote:
Received today 4 Campanula carpatica 'Blue Clips'. The plants were packed better than anything I have ever received mail order. And that's saying something because I order 80% online. The plants were top, top quality. Their customer service outstanding. They actually called to confirm the shipping method I chose because it was a special circumstance. I'll order again and again I'm sure.
I ordered two plants from Romence Gardens on Tuesday and got them via Fed Ex on Thursday. They were very large, with buds, and packaged extremely well. Excellent plants, reasonably priced, and wonderful service. I'm recommending them to everyone I can think of.
On Jul 12, 2009, vasweet123 Gainesville, FL wrote:
A WONDERFUL experience and a GREAT on-line nursery. What a surprise. I received very healthy plants, on time and had the opportunity to speak with the staff. They were beyond helpful. The packing was very good. They took the time to assist me in getting beautiful plants on my time schedule (one was a gift). I will use them again. and again and again .....
I just received an order of perennials and WOW!!!! Very nicely sized, very healthy, packed beautifully!!!! Order was shipped very quickly after being placed too, Prior to shipping, I got an email advising ne that one plant in my order was a little small, and gave me the opton of shipping now or waiting for more growth. I responded, and immediately got back an email about my decision. That's service!!! You can bet I'll be shopping with them again!!!
On Jun 15, 2009, annie_s Saint Paul, MN (Zone 4b) wrote:
This is indeed a great company. Shortly after I placed my order online (the next morning), I received a call from one of the company owners telling me that the leaves on one of my hostas was a little smaller than might be expected at this time, but the roots were fine. Would I be OK with that? I was. The order, although I only ordered standard ground shipping, arrived two days later (on a Saturday, no less!) while I was preparing the garden plot. A quantity discount negated the shipping charges. The plants were beautiful, in fine shape, and beautifully packed. A great company to do business with!
On Jun 12, 2009, barrykerry South Dennis, MA wrote:
What a great company! The website is easy to navigate and the plant descriptions and photos were extremely helpful. My order showed up in just a few days and I have to say this company should write the manual on how to ship plants! The plants were big and beautiful. They didn't seem to suffer one bit in transit. They looked like I just picked them up at my local nursery- in full size pots! Order and shipping notifications were very timely. I would highly recommend this website to anyone.
I just received my order of a High Society climbing rose. I am amazed at the size, quality and packing of the order. It is leafed out and has full buds already blooming. The cost was comparable to my local garden centers, but the rose from Romence is a much better value. An added plus - the customer service I received when I called in the order was perfect.
On May 25, 2009, jhuot South Windsor, CT (Zone 6a) wrote:
I took a chance and ordered from Romence before there were any Watchdog reviews. They had the rose that I wanted when no other catalog carried it or had any left in stock.
Their rose was a little more expensive compared to the prices of other catalog nurseries, and with their higher shipping charges it made for a pretty expensive rose. But since Romence had it in stock I decided to take the chance.
The rose arrived on time and in beautiful shape. I was impressed when I opened the carton and saw that the two gallon pot contained a fully leafed out rose bush. Also, I was pretty impressed with the packing. I joked with my wife that this rose must had rode on the truck right next to the driver.
I suppose if there was a downside to this order, it would be that the plant was completely awake when all of my other roses were just waking up. Fortunately we did not have any hard frosts, although I did have to cover it up at night a few times. And the reward is that I have already cut my first tea rose when the others are still a couple of weeks behind.
I can envision buying from Romence Garden again, but not necessarily for roses. I can't argue about the quality and service, but I have no objection to buying less expensive, bare root roses from competitors.
