Posted on April 25, 2011, updated May 30, 2012
This is my first order from this company. I am very pleased. I ordered 3 Hellebores and a Hakonechloa. The company representative contacted me and informed that Hakonechloa plants are small and offered to postpone the order or to remove H. from the order. I needed Hellebores as soon as possible, so I canceled
Hakonechloa . When the Hellebores arrived, I was really impressed with the size and the condition of the plants. Shipping cost was reasonable; the plants were packed very well. Would definitely recommend this company.
On May 30th, 2012, alina_1 added the following:
Placed my second order this May. Bought four plants. Absolutely happy with the size and quality! The Hakonechloa 'Fubuki' is on the smaller side, but I know that this variety is very slow to grow. When I replanted it, the root ball still had size and shape of the 3" pot (covered with potting medium in 1 gallon pot).
Very well packed. Shipping cost is really low compared to other companies. Two Heuchera plants are very large and healthy.
On May 22, 2012, julianchandler Stillwater, OK wrote:
I recently bought 10 Obsidian heucheras from Romence (a first-time customer). The plants arrived at my door in two huge boxes more quickly than I would have thought possible. They were so well packed that I believe nothing short of a direct hit with a hand grenade would have disturbed them at all. I have ordered many plants online, and most of them were packed pretty well, but Romence goes above and beyond.
On May 16, 2012, steve1young Huntington Station, NY wrote:
I still can't get over how incredibly wonderful my ordering experience has been with Romence Gardens. I order online from a number of different sources including Bluestone Perennials, Santa Rosa Gardens, Forestfarm, and Lazy SS Farm. I've always been very satisfied with them, but I'm even more impressed with Romence Gardens. The plants were HUGE and the packaging was very smart and very easy to unpack. I still can't believe S&H didn't cost more! I still can't believe the plants didn't cost more! I can't wait to order from them again!!
On May 10, 2012, clpgirl Chippewa Lake, OH (Zone 5b) wrote:
All I can say is WOW! My friend couldn't find White Russian petunias around here, and Romence had them. I ordered some of those, as well as some lantana I had been searching for. My order was acknowledged
right away, the plants arrived so quickly I couldn't believe it! Beautifully packed, not as leaf out of place, with very reasonable shipping cost.....What more can you ask for? Romence has five stars in my book and I WILL be back!! Thanks Romence for a great experience and beautiful plants!
I placed my first order with Romence Gardens at the end of April. I was very impressed with the breadth of their selection as I was seeking a plant variety, while being native to my area, not easily available locally or on the web. The other posted comments are extremely accurate about the fast response regarding delivery timing and the packaging really is remarkable!
My plants rrived yesterday and I was very pleased with how easy it was to unpack everything (100% mess free!) and the outstanding condition, rigor, and size of the plants. Now if only the rain would stop long enough so I can get these babies in the ground!
I look forward to many future orders with this company!
Everything came as promised when promised. Very good plants. Unlike the big box stores they hadn't already bloomed out and their selection is outstanding. many varieties that can't be found locally. I have nothing but praise for their operation.
On Apr 30, 2012, plantgnome1 nowhere land, NY (Zone 6b) wrote:
I first ordered from this company only a few weeks ago because they had a daylily "Nosferatu" at such a reasonable price and reasonable shipping cost. It arrived pretty quickly and was packaged very well-no dirt all over the box. It was potted and had healthy fans. I was going to order a rose bush from them, but that shipping cost was too high. But today I just ordered another daylily, Bella Lugosi, much more reasonable than another daylily site and reasonable shipping, again almost half the cost of another sites shipping minimum charge. Will continue to give this company my business for items that ship at the low rate.
On Apr 26, 2012, Pinetucky Swainsboro, GA (Zone 8b) wrote:
My first order with Romence arrived today and it was even better than expected. The plants were large and very healthy. Packaging was outstanding too. I was also impressed with the communication throughout the transaction. A couple of items were not ready to ship on the scheduled date, and Romence informed me of this and provided a revised ahipping date for those items. Very few companies can match Romence for professional level of service and excellent quality of plants. I will be ordering again soon.
Just received the first half of my order. Shipped on date promised. Plants look great. Romance Garden also has the best communication! Fast reply to e-mail questions and sent tracking links too. I have purchased from them before and will continue to do so.
On Apr 7, 2012, sglennen Columbia, MD (Zone 7a) wrote:
I ordered Going Bananas Day Lilies from Romence and they were huge when they arrived. At least 10-12 starts on each plant and they were really healthy. The plants were well packed and Romence communicated the status of sending the plants all the way. I will definitely order from them again.
On Mar 28, 2012, Ispahan Chicago, IL (Zone 6a) wrote:
I just received my first order from this company, which included Angelica gigas and chives. I was very, very impressed with both packing and the size and quality of the plants. Everything was much larger than expected and also very easy to unpack with no excessive tape or annoying packing peanuts. Shipping rates and plant prices were quite reasonable.
I am expecting the second half of my order at the end of April and I have no doubt it will be of the same wonderful quality. I only wish they would expand their plant selection. Highly recommended!
I ordered 6 -Gaillardia Blanket Flower: Gaillardia Burgundy .There was a 40% for a purchase over $30.
My complaint is these are baby/ seedling plants...about 1/4 the size I usually get from the local big box stores in the spring.Unfortunately I can't find anymore locally...I will have to nurse them to get them to bloom,,,,,
I will say the shipping was cheap.
Posted on June 9, 2011, updated July 20, 2011
I was seeking a particular plant for a friend, found it here at Romence, which I chose partly because we are neighbors. My whole experience is overwhelmingly impressive!! Shipment was at my doorstep in record time. Packaging was the most innovative I've ever seen. Plants are robust and gorgeous. I intend to be a regular customer!
On July 20th, 2011, louherbs added the following:
This morning I took delivery on my third order this season. The plants are large and robust, far surpassing anything I've seen locally. You have got to place an order with this company, if for no other reason, to see their innovative packaging. Lou Hendrickson
My best experience ordering live plants online. From the email communication to the packing to the robustness of the double knockout rosebushes... everything was as good as the other happy customers have stated. You could tell that a lot of effort was spent packaging the rosebushes in their gallon pots so no dirt would spill out and the leaves wouldn't be damaged. If I can't find other plants at local nurseries, then I would have no problem ordering from them again.
On Jun 13, 2011, farmkitty Saint Clair Shores, MI wrote:
I ordered most recently in May (2011): Outstanding packing, very fast shipping, excellent vigorous plants. I highly recommend this vendor. I ordered 3 peonies, 5 trays of Pachysandra, and a blue muffin viburnum. They were packed like they would be if they were Faberge eggs. Not a leaf was even mussed. Fantastic. I also ordered bulbs last fall and they came up well this spring.
On Jun 11, 2011, WorcesterAnglo Worcester, MA (Zone 5a) wrote:
Romence has a great selection, and two of the four plants I received from them were simply the largest and healthiest plants I've ever bought online. The other two were comparable to other reputable online sellers. All were very carefully packaged.
It's worth ordering four plants in the same size pots as these will ship for the same cost as a single plant.
I just unpacked my order of 12 perennials and I'm not sure which was more impressive: the plants, the packaging, or the prices! The service was very good, they kept me abreast of the order and the plants were in perfect condition upon arrival. I order a lot of plants and Romence's excellent packaging has far exceeded anything else I've ever received.
They are #1 in my opinion. I'll definitely be ordering from them again.
I am rating this company's customer service. Unfortunately the roses I ordered were unavailable, but what I thought stood out was that they called to tell me rather than an impersonal email. The girl apologized and explained that their Black Magic Roses didn't survive the winter. I was disappointed, but their service would have me order again.
On May 17, 2011, idanou Provincetown, MA (Zone 7a) wrote:
The selection is great, and I like how on the website they help you minimize shipping costs. I ordered a couple of poppies, a foxglove, and a hosta. First there was an issue with my order, which was their fault and they did fix. Second when the plants arrived one of them looked pretty beat, but I was sent a free replacement right away. Overall when I factor in the cost and look at what I got I think I was better off buying from the local nursery. The plants would've been much larger for the same price. However, I did get the exact varieties that I wanted (not that my local nursery wouldn't have ordered them for me if I was so bent on having them). So... all in all, it's a coin toss for me, so I'm keeping the feedback as neutral.
On May 16, 2011, mbhughes Grosse Pointe, MI wrote:
Visited Romence three days ago. If anyone is looking for the Montauk daisies(Nippon) they are in stock despite their website stating otherwise. They told me it is difficult to keep the site updated at this time of year. I was thrilled to find them since I have been looking for them for awhile.
On May 13, 2011, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I have been looking for Heucherella 'Redstone Falls' for months. This spring I bought some small plant plugs from another vendor and will have to wait a year before they will be big enough to plant out side. I found Romence Gardens website by accident while on Dave’s Garden site. They had the plants and they were only $3.00 more then what I spent for the small plugs. I ordered them. They arrived today after only 5 days from the time I ordered them. They were huge, healthy specimen plants in large pots, that were packaged so well that not one of the leaves were broken and none of the potting mix was spilled in shipment. I will order from this company again. They are honest and know how to give great customer service. You get value for your money, excellent communication and delivery in a timely manner. What more could you ask for? They have my business.
I buy a lot of plants online, and recently placed an order for the first time with Romence. My order (all annual flowers) was delivered today and these are by far the biggest and healthiest plants I have ever received via mail-order. Would definitely order again!
After 20+ years of buying mail-order, somebody finally got it right! The communications and shipping---great. The packaging---over the top. The price---best value on the internet. But---the thing that ultimately matters the most---the plant material---absolutely top notch. I cannot rave enough about their plants.
I have never received plants of this quality via the mail---ever. When I opened the boxes today, the huge plants looked as though I just bought them at my local nursery and put them in a box for the ride home---they were that good! Unbelievable!
On May 12, 2011, Scooty Peterborough United States wrote:
Expert packaging- perfect shipping and timing. I expected the hollyhocks to be around 4 inches but they were 15 inches or more- all 30 of them!
Great company- will use them again.
Caroline Galus- Peterborough
On May 2, 2011, guiniviere Teaticket, MA (Zone 7a) wrote:
I concurr with all the positive reviews of this company: splendid large plants, expert packaging, speedy delivery, and best I have bought from online... They should be on the top-ten list!
guiniviere, Cape Cod, MA
On Apr 28, 2011, syclone5 Salt Lake City, UT wrote:
I have been ordering plants online for multiple years now. Each spring I have the fun of opening my shipment and carefully attending to the needs of my newly arrived family.
I have never been so delighted as today when I opened the boxes from Romence Gardens. Fantastic plants. Healthy, happy, and big. And put a big smile on my face. Thanks RG!
On Apr 28, 2011, mad4roses Georgetown, TX (Zone 8a) wrote:
Today I received five healthy, thick and full spireas from Romence Gardens. They were each shipped in their own box, securely packaged in a clever manner which did not require the use of peanuts and was easy to unpack. There was no damage at all to any of the plants. They were in tall pots and full of roots. The plants were perfect for transplanting.
I rely on mail order for many plants each season as there is only one small family owned nursery nearby and my only other choice is Home Depot. The local nursery is nice and the people are friendly and helpful, but they just don't always have what I'm looking for. So I appreciate places like Romence Gardens that offers such healthy stock and also knows how to pack the plants for shipping. I will definitely check with them again when looking for something that is unavailable locally.
Ordered some Devil's Advocate and an Empress Wu March 16th. Was nofitified April 26th they just figured out they never got any Devil's Advocate. Was advised they'd hold shipment in case I wanted to substitute and did I still want the Wu? An hour and a half later before I even had time to respond I got a FedEx tracking notification assuming they shipped something. I had no idea what. Found out March 28th the FedEx notice was sent in error and nothing was ever shipped. They don't quite seem to have it together so I asked them to cancel the whole order. I got a nice apology but still have no plants after a month of waiting for MI to thaw out. I ordered from them partly for their high rating on this site and partly due to them being one of the few nurseries that supposedly had both types of Hosta I wanted. I definitely won't use them again.
On Sep 24, 2010, NLaw Fort Worth , TX (Zone 8b) wrote:
I am very very happy with the Anemone Robustissima plants that arrived today. They are very large and healthy, --and most have some blooms with plenty more buds. They were packed in a way that held in the moisture during shipping. I'm so impressed.