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Comments regarding Real Palm Trees (RealPalmTrees.com)

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  Feedback History and Summary  
37 positives
1 neutral
12 negatives

Comments:

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RatingAuthorContent
Negative slave041379
(2 reviews)
On Sep 10, 2009, slave041379 Santa Clarita, CA wrote:

I purchased 2 phoenix sylvester palm trees (5ft) from realpalmtrees.com. The ordering was easy, but at times the site does slow way down. Ultimately I bought the palms from them b/c I couldn't find any sylvesters in California (and they actually ship here, where many others don't ship here).

So the reason this review isn't positive is that when I received the palms they were dried out and both were partially dead (I brought them around as soon as they were delivered, so don't think that they dried out on my porch). I watered them immediately and put them in a shaded area until I could get them planted (later that same day). After planting I really thought that I'd definitely lose the 1 that was the most dead. I had never mail ordered palms before so I figured this was the most logical course of action, to give the palms a chance to recover.

I decided to look at realpalmtrees.com to review the return policy and it wasn't very friendly. I believe you were to call them in an unreasonable amount of time and you have to pay to ship back the dead palm. When I read this I was already on the cusp of the return cut-off. Nevermind that you have to destroy the box to get the palm out of it (getting popcorn all over my yard), therefore you have to not only be inconvenienced shipping a dead tree back, but you have to pay to ship it, and pay for a new box! How's about I send a picture of the dead palm and you send me another?

I was going to review this site neutral, but after reviewing the ordeal I really think they deserve a negative. To conclude: The palm that was less damaged actually recovered after I cleaned up all the dead leaves and the totally dead branches. I had to cut the other tree down to hardly anything (I definitely thought I was going to lose it) and the tree made it, but it really bothers me that I paid premium prices for a 5 ft tree that I had to cut down to hardly anything (putting it's growth considerably behind the other tree's growth). I considered the neutral rating b/c the trees ultimately made it, but decided negative b/c of how bad things were when I received them.

I mean buyer beware, take your chances b/c others have rated this site highly, however, I would search locally first before you buy from them, and only go to them if you can't find it locally. They do have a very large selection of trees, they sent food with the plants (which I liked), and certificates of authenticity (for what that's worth).

Positive Infinate88
(2 reviews)
On Apr 1, 2009, Infinate88 New York, NY wrote:

I received the lipstick palm and its doing well. The box was well constructed and the plant made it well, surprisingly. I know, I know the lipstick palm is temperamental, but I plan to put it inside during the night and I have a large tank with turtles inside and will place the lipstick palm in there for most of its life. Both the turtles and the lipstick palm love the humidity in the tank. Regarding the site for palm trees, they have great customer service and great palm tree selections. I hope this is enough information, Garden Watchdog says it has to be detailed, hopefully this is detailed enough. : )

Positive jacobluvsgreens
(1 review)
On Mar 1, 2009, jacobluvsgreens Medina, WA wrote:

I ordered some palm trees for a home that I had on the market in an exclusive neighborhood, so I was surprised that they were able to deliver them at a reasonable price. I am definitely happy with their service and would use them again.

Positive mayjax
(1 review)
On Feb 7, 2009, mayjax White Sulphur Springs, WV wrote:

Great selection and good help. Also they have a palm help section which is very useful and thorough.

Got my Bismarck in under a week and it looked good.

Positive Lilygardens
(1 review)
On Jan 17, 2009, Lilygardens Nashville, TN wrote:

It was good. I wish the palm tree would have been here sooner at or at least give me an option for express mail.

I feel your pain with the kids!!! Just take it easy with the Nyquil. : )

Positive Jacobisgreat
(1 review)
On Jan 7, 2009, Jacobisgreat Cedar Grove, NJ wrote:

My palm trees are still alive that I bought from real palm trees. Everyone told me that the palm tree was going to die, but so far they're doing good. It's been cold up here with some serious snow. Forget about it the palm tree is still green. Who knew we could have palm trees in Jersey.

Positive kimberlyluvs
(1 review)
On Dec 26, 2008, kimberlyluvs Salt Lake City, UT wrote:

Great service, quick shipping! I got it in under a week.

Positive landev
(1 review)
On Dec 24, 2008, landev Tampa, FL wrote:

My experience with realpalmtrees.com was over all great. The service was fast and the sales reps were well informed. I had a ton of questions and they answered them all. Palm trees arrived in their actual container which was a surprise.

Positive marcy1956
(1 review)
On Dec 20, 2008, marcy1956 The Villages, FL wrote:

Well, my friend introduced me to Daves Garden and I love it. I just bought some palm trees for the outside of my home and the only complaint I have is that I needed a man around the house to put them into the ground! I bought 7 different types to start a tropical garden. I wasn't expecting them to be so big, they are much smaller in the pictures then in real life. Also, I had some questions regarding the palm trees and I found the answers on their website. Overall I am glad for this website and for them dropping the palm trees at my doorstep and not at the front gate!


On December 20th, 2008, marcy1956 added the following:

also, I noticed the person before me started with "well" as well...LOL, but I failed to mention the seven trees that I received.

I purchased two 6ft malayan coconuts palms
two 5ft areca palms
one 4ft bismarck palm
one 4ft canary palm
and my favorite...one flamethrower palm.

hopefully for summer I will have some coconuts! I read all about coconuts and how good they are for you, it's called the miracle water, check it out.

Positive carriemurphy
(1 review)
On Dec 4, 2008, carriemurphy Williston, FL wrote:

Well I was first skeptical at purchasing a "Winterized" palm tree online. I called the 1800 number and I spoke with a frinedly person who assured me that the palm tree would not die during its travel. I ordered it on a tuesday and recieved it on friday. So, overall the palm tree looked good, not as great as the picture, but good. I am thinking about now buying a Canary Island Date, but saving for Christmas proves to be difficult with a family of four.

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