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|On Apr 28, 2017, Spideyandus Arlington, TN wrote:
False advertising. Paid $200 extra to get 6 foot palm tree. Trunk was one foot. Branches standing straight up were 6 feet. Pictures of 7 foot palm they use as example had 3+foot trunk. (Sent a birds of paradise free of charge, I think because they knew they were sending less than advertised). charmed me on phone and then blew me off. Will never order from again
|On Aug 28, 2015, MarkWarwarick Vancouver,
Beautiful user-friendly website. But don't be fooled. On January 29, 2015 I ordered 2 small Foxtiail palms. The order was processed and they took my money. These were to be shipped to me in Vancouver, BC Canada, so they said they had to wait until temperatures were a bit warmer for shipping. Fine.
|On Sep 28, 2014, lawguyIllinois Columbia, MD wrote:
Posted on September 28, 2014, updated September 28, 2014
On September 28th, 2014, lawguyIllinois added the following:
Just for those of you that think my case is isolated.
|On Jul 21, 2014, crunch56 Roswell, GA wrote:
Last Sept.2013, I ordered a Washingtonia Robusta for my son Malcolm as a coming home present from the hospital. He had fractured his neck in a boating accident in July, and was confined to wearing a halo around his head and shoulders. He picked out the palm from Real Palm Trees .com, and I paid about $270.00 for the tree plus shipping.
|On May 21, 2014, stal533 Grovetown, GA wrote:
I placed an order on the 1st and 2nd May 2014. Trying to get a person to talk to has proven to be difficult and e-mails go unanswered. When I did get someone on the line, I was told my order will ship in 24 hours. I was told this on three different occasions. I have still yet to receive my orders. They create or request a UPS label but do not ship the order. I have contacted FL Governor's office as well as other agencies to include my bank to get my money back. I will never again use this company. If you do use them, use Pay Pal to pay for the order.
|On May 19, 2014, Thescann Eastlake, OH wrote:
Placed an order for an acai palm. Received shipping notice next day but the item didn't actually ship for weeks. I had to call and inquire about when it would actually ship. I also asked them to let me know when it really did ship, which they did not. My real complaint is that they sent this delicate, ultra tropical palm over the weekend and at the slowest speed mail. It took 6 days to arrive, although it was delayed one day. They palm didn't have a chance. It arrived weak and shocked and continued to decline it my 15,000 sq ft conservatory under part shade. I've ordered thousands worth of plants from Florida mail order this year and this was the slowest to be shipped, with the longest shipping time. I contacted the company, but have not received a response.
|On Apr 9, 2014, NorthSC North, SC (Zone 8a) wrote:
Posted on July 23, 2013, updated April 9, 2014
On April 9th, 2014, NorthSC changed the rating from neutral to negative and added the following:
Hard, very very hard to have them follow up or respond to the email and to keep the promise. This spring 2014 I wanted to buy 43000 worth of palm trees from them and inquired them to send me photos of the palms before I order the palms. They responded to give them a moment and they will email me the photos same day. Not a chance. Almost a month and a few emails later, nothing, no photos no response, no sale, It's OK! I will buy elsewhere! Never buy from these people again! My mistake to ever lower myself to bother contacting these idiots! I am now growing all my palms from seed and never buying from "professional" "nurseries". Never ever again I will buy from a dealer. I will always grow my own! Save money and save the frustration! Stay away from "real " palm trees. Not recommended. They are a joke.
|On Feb 19, 2014, smithgn Irmo, SC wrote:
I placed an order with Real Palm Trees in late December of last year. I still have yet to receive the seeds that I ordered. As with many other of the negative feedbacks, I placed many e-mails and phone calls. Some of the e-mails were answered and seemed sincere, but when I responded back to further inquiry there was no answer, particularly from one person that works there named Jeff. At one point, they said they had to repackage my order because the seeds they provided were not of good quality. Then, they said that their telephone lines were down (for a week?!). I finally got through to a nice lady and she packaged and labeled my seeds for shipment starting on the 10th of February. I'm actually calling now to find out why they haven't been shipped out yet, as it has yet to reach a UPS facility. Typical. This company seems to be hit or miss from the reviews I'm reading. On the website, they get you with all the nice pictures, photographs and claim customer service and quality as a top priority. So far for me, it has miserably failed in that department. I will never place an order with Real Palm Trees ever again. Be weary, if you do and stay on them every day after you place the order.
|On Jan 14, 2014, stanr Mannville,
I ordered palm trees. And paid over $750 for two trees. 2 months after placing the order I contacted them as I still had not recieved them. They said that there was a problem with shipping and they were going to resend them. They never did and I have been contacting them for over 6 months and they do not respond to emails or call back when I leave them a phone message. If they do answer they tell me that I need to talk to JOE and they just keep me on hold but no one ever answers. The one time I did talk to someone they said that they were going to refund my money and said that they had refunded my money but gave me a fake confirmation number. And never refunded my money.
|On Jul 23, 2013, wagmaneh Feather Sound, FL wrote:
I would love to give a thorough review of the plant my girlfriend has badly wanted and I ordered for her birthday, but after being assured through MULTIPLE emails that it would be delivered on her special day, it didn't show up. I took off work to be here to get it and plant it properly for her but it was all for naught. And they would have never even told me or emailed me that there was a delay if I hadn't called them to get an update. I was assured an email to track the shipment - which I have still not received - and naturally that never showed up. What makes this particularly disappointing is that I emailed with "customer service" - oxymoron - multiple times so I could get a guarantee of the delivery date. What a disappointment and if you're reading this I would suggest you avoid this from happening to you.
|On Jul 3, 2013, gecko26 East Patchogue, NY wrote:
There aren't enough characters to explain all the trouble I have had and my friend has had with this company. My friend purchased a gift cert for me for my bday and the problems started there and continued for the next 2 months. They do not call you back. They do not always respond to emails. They make promises and do not keep them and I don't know how healthy the tree they sent me is. I've NEVER worked with a company so unprofessional before. I can't imagine how they're still in business. I've had issue after issue with them and they do not care. My next step is the BBB. I would be very cautious in dealing so these people. They're TERRIBLE! I'm sick over my experience with them.
|On Jun 27, 2013, cal3100 Springfield, IL wrote:
Placed an order for a small plant on 6/10. Received an e-mail on 6/13 that package had been shipped. I constantly tracked package and there was no movement for nearly a week. 6/18 E-mailed company for status on package. After receiving NO response on 6/19 E-mailed company again to complain about poor customer service and to let them know I noticed that the plant was FINALLY on its way.
|On Sep 10, 2009, slave041379 Santa Clarita, CA wrote:
I purchased 2 phoenix sylvester palm trees (5ft) from realpalmtrees.com. The ordering was easy, but at times the site does slow way down. Ultimately I bought the palms from them b/c I couldn't find any sylvesters in California (and they actually ship here, where many others don't ship here).