I placed an order with Real Palm Trees in late December of last year. I still have yet to receive the seeds that I ordered. As with many other of the negative feedbacks, I placed many e-mails and phone calls. Some of the e-mails were answered and seemed sincere, but when I responded back to further inquiry there was no answer, particularly from one person that works there named Jeff. At one point, they said they had to repackage my order because the seeds they provided were not of good quality. Then, they said that their telephone lines were down (for a week?!). I finally got through to a nice lady and she packaged and labeled my seeds for shipment starting on the 10th of February. I'm actually calling now to find out why they haven't been shipped out yet, as it has yet to reach a UPS facility. Typical. This company seems to be hit or miss from the reviews I'm reading. On the website, they get you with all the nice pictures, photographs and claim customer service and quality as a top priority. So far for me, it has miserably failed in that department. I will never place an order with Real Palm Trees ever again. Be weary, if you do and stay on them every day after you place the order.
I ordered palm trees. And paid over $750 for two trees. 2 months after placing the order I contacted them as I still had not recieved them. They said that there was a problem with shipping and they were going to resend them. They never did and I have been contacting them for over 6 months and they do not respond to emails or call back when I leave them a phone message. If they do answer they tell me that I need to talk to JOE and they just keep me on hold but no one ever answers. The one time I did talk to someone they said that they were going to refund my money and said that they had refunded my money but gave me a fake confirmation number. And never refunded my money.
On Jul 23, 2013, wagmaneh Feather Sound, FL wrote:
I would love to give a thorough review of the plant my girlfriend has badly wanted and I ordered for her birthday, but after being assured through MULTIPLE emails that it would be delivered on her special day, it didn't show up. I took off work to be here to get it and plant it properly for her but it was all for naught. And they would have never even told me or emailed me that there was a delay if I hadn't called them to get an update. I was assured an email to track the shipment - which I have still not received - and naturally that never showed up. What makes this particularly disappointing is that I emailed with "customer service" - oxymoron - multiple times so I could get a guarantee of the delivery date. What a disappointment and if you're reading this I would suggest you avoid this from happening to you.
There aren't enough characters to explain all the trouble I have had and my friend has had with this company. My friend purchased a gift cert for me for my bday and the problems started there and continued for the next 2 months. They do not call you back. They do not always respond to emails. They make promises and do not keep them and I don't know how healthy the tree they sent me is. I've NEVER worked with a company so unprofessional before. I can't imagine how they're still in business. I've had issue after issue with them and they do not care. My next step is the BBB. I would be very cautious in dealing so these people. They're TERRIBLE! I'm sick over my experience with them.
Placed an order for a small plant on 6/10. Received an e-mail on 6/13 that package had been shipped. I constantly tracked package and there was no movement for nearly a week. 6/18 E-mailed company for status on package. After receiving NO response on 6/19 E-mailed company again to complain about poor customer service and to let them know I noticed that the plant was FINALLY on its way.
Package was finally received 6/24, 2 weeks to the day after paying $30 to ship a $60 plant. Plant was received in OK condition, but not great packaging for the price you pay. It has now been 9 days since my first attempt to contact them and 7 days since the second. Needless to say I feel as though this company’s services is TERRIBLE. I will not order from them again nor would I ever think about recommending them. I will tell people to find an alternative source of purchasing instead of using them.
Horrible service, sub standard shipping and handling, OK product. I would grade Real Palm Trees a D-.
Only order if you have NO other alternatives!
On Sep 10, 2009, slave041379 Santa Clarita, CA wrote:
I purchased 2 phoenix sylvester palm trees (5ft) from realpalmtrees.com. The ordering was easy, but at times the site does slow way down. Ultimately I bought the palms from them b/c I couldn't find any sylvesters in California (and they actually ship here, where many others don't ship here).
So the reason this review isn't positive is that when I received the palms they were dried out and both were partially dead (I brought them around as soon as they were delivered, so don't think that they dried out on my porch). I watered them immediately and put them in a shaded area until I could get them planted (later that same day). After planting I really thought that I'd definitely lose the 1 that was the most dead. I had never mail ordered palms before so I figured this was the most logical course of action, to give the palms a chance to recover.
I decided to look at realpalmtrees.com to review the return policy and it wasn't very friendly. I believe you were to call them in an unreasonable amount of time and you have to pay to ship back the dead palm. When I read this I was already on the cusp of the return cut-off. Nevermind that you have to destroy the box to get the palm out of it (getting popcorn all over my yard), therefore you have to not only be inconvenienced shipping a dead tree back, but you have to pay to ship it, and pay for a new box! How's about I send a picture of the dead palm and you send me another?
I was going to review this site neutral, but after reviewing the ordeal I really think they deserve a negative. To conclude: The palm that was less damaged actually recovered after I cleaned up all the dead leaves and the totally dead branches. I had to cut the other tree down to hardly anything (I definitely thought I was going to lose it) and the tree made it, but it really bothers me that I paid premium prices for a 5 ft tree that I had to cut down to hardly anything (putting it's growth considerably behind the other tree's growth). I considered the neutral rating b/c the trees ultimately made it, but decided negative b/c of how bad things were when I received them.
I mean buyer beware, take your chances b/c others have rated this site highly, however, I would search locally first before you buy from them, and only go to them if you can't find it locally. They do have a very large selection of trees, they sent food with the plants (which I liked), and certificates of authenticity (for what that's worth).