Photo by Melody

Comments regarding Wayside Gardens

Click here to return to Wayside Gardens's listing.

  Feedback History and Summary  
318 positives
129 neutrals
393 negatives


« Previous Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | ... 21 Next »

Negative Debrajjackson
(1 review)
On Oct 13, 2014, Debrajjackson Vermilion, OH wrote:

Trying to get a refund is a disaster. Trying to find a real person to help you with a problem is a joke. They absolutely refuse to send my plants at the right time for my area. Why in the world would you send a rose to northern ohio in mid-to late October? Big surprise--the rose didn't make it thru the winter!! I contacted WG and guess what? They want to send the replacement rose in October. So here we go again.

Save your money. Find another place to shop. Now you watch, I'll get the standard letter stating how much WG wants to help me. Right.

Debra Jackson
Vermilion, Ohio

On Oct 13, 2014, Wayside Gardens responded with:

"On Mar 3, 2015 11:05 AM, Wayside Gardens responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate

On Apr 6, 2015 2:56 PM, Wayside Gardens added:

We havenít heard from you and would still like to assist you. Please email me so that I may help you with this situation.

Angela D
Wayside Gardens Sale Associate"

Positive srvadt
(5 reviews)
On Oct 11, 2014, srvadt Smyrna, GA wrote:

Ordered one Mountain Laurel from Wayside Gardens. It came in about 1-2 weeks, and was very healthy looking. It's in the ground now and I guess the rest is up to me. I manage to kill everything. :( No problems with WG based on my limited experience.

Negative BetNC
(6 reviews)
On Sep 21, 2014, BetNC Hendersonville, NC (Zone 7a) wrote:

This is the first and last year I will order from WG.
I ordered a Robin Hood blue beardtongue and a ghost lady fern. The fern was a sad, half-dead specimen that has failed to thrive, being scarcely larger than when I got it. Somebody in Packaging had cut the beardtongue's central stalk so it would fit in the box; what remained was a truncated half inch surrounded by a sparse ground-hugging base. It has not visibly grown this year at all.
Both plants are a dissapointment.

On Sep 21, 2014, Wayside Gardens responded with:

"On Sep 22, 2014 8:48 AM, Wayside Gardens responded with:

We have reviewed your posting on Dave\'s Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Wayside Gardens Sale Associate

On Apr 6, 2015 2:57 PM, Wayside Gardens added:

We havenít heard from you and would still like to assist you. Please email me so that I may help you with this situation.

Angela D
Wayside Gardens Sale Associate"

Positive Flowers4Seasons
(2 reviews)
On Jun 5, 2014, Flowers4Seasons wrote:

I've been ordering from Wayside Gardens for ten years and I have only had good experiences. The plants have arrived healthy and well packed. In a few rare instances, the plants did not survive, and replacements were sent without a hassle.

Their prices are higher than some other mailorder plant suppliers, but I feel the price is worth it for the quality I've received. Believe me, I have been burned by other mail order companies.

On Jun 5, 2014, Wayside Gardens responded with:

"On Sep 29, 2014 10:07 AM, Wayside Gardens responded with:

We appreciate you taking the time to let us know how pleased you have been with your orders and services received. Thank you! Your opinion is valued and we, of course, always welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!

Angela D
Wayside Gardens Sale Associate"

Negative mo_ryan
(2 reviews)
On Jun 4, 2014, mo_ryan Williamsburg, VA wrote:

Wish I could make that negative in big bold letters with flashing red lights all around. Do NOT order from this company or from Park Seed. Understand I am sadly not one to leave reviews and should have checked the reviews before doing business with either Wayside or Park Seed. If you are reading this - take heed from what others have written. I wish I had. My story is I paid a small fortune for 2 clematis that I could have bought from Brushwood for half the price. But these were supposedly 2 quart plants. The pots were 2 quart but the plants themselves were minuscule, wilted, and beaten up from shipping. I compared them to some clematis I got in from Brushwood that were 1 quart plants yet 3 times the size of the Wayside clematis, vigorous, and healthy. Called them up and had to send pics to their "horticulturist" for review. I did eventually get a response back saying that the plants in question were beautiful and healthy and had no issues. No kidding these plants were tiny, wilted and in lousy shape. I can not believe that she had the gall to say that they were in great shape. Sadly I had a similar experience with Park Seed. I Ordered some lantanas from Park Seed. They came in - get this - a big loose envelope mailer with absolutely no packing material to protect the plants. I've been mail ordering plants a long while and have never received plants like this - bulbs perhaps but plants? Needless to say all but one croaked. Stupid me, I thought this was a fluke and instead of calling them up and pitching a fit - I came back for more. This time I ordered 8 plants. I really wanted this specific lantana and couldn't find it anywhere else. As is the norm - it took about 3 weeks for them to ship the plants out and when the box arrived - I popped it open to see that once again the plants had not been secured or protected in any way. They'd just been beating around in the box. Nothing was left but little stems. Now understand that this year alone I've ordered probably thousands of dollars in plants. Recently bought an old fixer upper and the yard is a gut job. So, starting from scratch with plantings. I've gotten scores of plants that were healthy and had been carefully packed. Of all of them - I had one plant that had been broken (type of plant with a very fragile stem) I called up the company and they apologized profusely and sent out a replacement plant that day. Stupid me I thought I'd get the same customer service from Park Seed. Not even. Could not have cared less. Told me that I had to take pics of the plants and email them with an explanation to their "horticulturists" at Plant Doctor (aka expect no reply) dot com. Days pass and I call again. Told that it might take days for these supposed horticulturists to review my pics. Call again and instead of asking for customer service I went straight to the horticulturist. This guy was actually helpful, marked my account for a refund and then directs me back to customer service. Again, could their customer service be any worse? This woman tries to give me a store credit (no way will I ever shop with them again) AND she tries to - get this - NOT refund me for the shipping and handling! Yep, she tells me, okay, you'll be getting a store credit for x amount. I ask why the difference of the amount vice what I paid? She says I won't be refunding for S&H. I flip a nut at this point. Explain that there is NO way I will pay for S&H for plants that were dead on arrival BECAUSE of their improper packing! We go back and forth and finally she snippily states that I'll be given refund for the full amount but that will take 5-10 days. We shall see. In the meantime I will never ever spend a single dime with either of these companies, nor with any of the companies affiliated with them such as Jackson and Perkins. Shoddy service all around. Ridiculously undersized plants, horrible packing and shipping and the customer service is the worst I've ever seen. Their guarantee is a joke. The only bright light is that these weren't massive orders where I lost hundreds of dollars. The bottom line is - I can not say enough bad things about either one of these companies. There are some fantastic mail order companies out there that with healthy plants and superb customer service. Park Seed and Wayside are not. I can't fathom what their business model must be. I would assume that mail order garden companies rely heavily on return customers. I alone have made multiple orders to with a number of different companies this year alone. How can Park Seed and Wayside expect to conduct business in this manner and still stay in business?

On Jun 4, 2014, Wayside Gardens responded with:

"On Aug 26, 2014 3:10 PM, Wayside Gardens responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Wayside Gardens Sale Associate"

Negative gerryo1
(2 reviews)
On Jun 3, 2014, gerryo1 Lynchburg, VA wrote:

Order #WEB004076000
I've never had a problem with this company until now. Their pricing and packaging of the Japanese maple I ordered was spot on until some moron in the shipping department decided to throw their heavy catalog into the shipping box. Again, not a problem if he/she had thought to secure it, but that did not happen so the catalog bounced around the box between SC and my house in VA. As a result, the tree arrived with four broken branches, which makes for a very misshapen maple. I see on their web site that this particular maple is now sold out. I am still waiting for a response to my E-mail on a solution.

On Jun 3, 2014, Wayside Gardens responded with:

"On Aug 26, 2014 3:07 PM, Wayside Gardens responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate"

Neutral casper8802
(1 review)
On May 21, 2014, casper8802 Desert View Highlands, CA wrote:

I ordered 4 plants from Wayside in May.Each plant was about $25.Each plant arrived in good condition.The 2 Clematis plants were very small(1 shoot about 8 inches tall).The other 2 plants were about the size of a 1 gallon plant.I ordered from Wayside even though the ratings were poor because I wanted a rare plant that they carried.I would not order from them again due to the small size of the 2 clematis plants.After reading others comments I am just glad my plants all arrived in good condition here in California.

On May 21, 2014, Wayside Gardens responded with:

"On Aug 26, 2014 3:06 PM, Wayside Gardens responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate"

Negative cottelpg
(6 reviews)
On May 20, 2014, cottelpg Hamilton, OH (Zone 6a) wrote:

Early last fall I ordered some perennials from Wayside. Beginning on October 7 I began calling to esquire about the status of my order. In each instance I was given assurances that the order was about to be shipped, but it was not. I ended up calling the company seven times about this issue. The plants did not arrive until mid Nonmember. I doubted their viability when planted that late and I was right. This May I confirmed that all had died. I wrote the company a letter expressing displeasure about all of this this, explaining that I had been a customer of Park Seed for over forty years. My letter was ignored. i don't know if there has been a change of ownership in this company or what. I used to get good service from Park Seed. I do know this: I will absolutely never do business with Wayside or any affiliate of Park Seed again.

On May 20, 2014, Wayside Gardens responded with:

"On Aug 26, 2014 3:05 PM, Wayside Gardens responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate"

Negative shighlander
(1 review)
On May 16, 2014, shighlander Fruit Hill, OH wrote:

I have 2 issues to is the condition of my plants....I ordered 5 hydrangea's and a butterfly bush...they were all quart size plants...they were shipped all together in a slender long box..the were in they were overlapped in the bottom of the box and packed with lot's of many that the plants had fractured they plants I paid a lot of money for were not much more than bareroot.....the other issue I have is that a mere 6 days after I ordered the items I purchased went on a significant I email customer service and asked for an in-store credit for the difference...most retailers will honor discounts on merchandise up to 7 days after purchase,...they responded first by saying my order was shipped and they couldn't give me a refund....and I responded by again describing the situation and that I was not asking for a refund but for an instore credit...emailed me back saying the won't or don't do that...I work for an online retailer and started in customer service...and I can tell you this is not how you handle this situation...I will NEVER buy from them again...I'm going to copy the last email response:

Unfortunately, we do not give credit for items that go on sale. The sale prices are for new orders only and we do not credit previous orders.

Again, thank you for writing to us. If you have any further questions or comments, please do not hesitate to contact us (number and address listed below). And thanks for gardening with Wayside!

On May 16, 2014, Wayside Gardens responded with:

"On Aug 26, 2014 3:03 PM, Wayside Gardens responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate"

Negative cabbageleaf123
(3 reviews)
On May 7, 2014, cabbageleaf123 Bayard, IA wrote:

Placed order in Jan 2014. Received plants in May 2014. The Blue Bird Clematis was bent and a flimsy slip of vine that will no doubt die. One of the poppy roots was spoiled and gooey, The other two were alive but poor quality. I reported my dissatisfaction about the Blue Bird Clematis and they emailed back days later and said they needed photos. I am beyond livid. I sent photo of the plant and have not heard back. It's pretty clear to me that they don't care about customer satisfaction. I will buy my plants elsewhere from here on out. When you pay $24.95 for a vine you expect a plant of quality.

On May 7, 2014, Wayside Gardens responded with:

"On Aug 26, 2014 3:02 PM, Wayside Gardens responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate"

Negative bluntforcemama
(5 reviews)
On Apr 4, 2014, bluntforcemama Bothell, WA (Zone 8a) wrote:

I ordered an Illumination Flame Digiplexis this winter, and it arrived dead in early March. I emailed about Wayside Gardens three or four weeks ago asking for advice or inquiring about regeneration and received no reply. Sometimes plants die during shipment, but there is no excuse for no customer service.

On Apr 4, 2014, Wayside Gardens responded with:

"On Aug 26, 2014 2:58 PM, Wayside Gardens responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate"

Positive elizabethbaxley
(1 review)
On Aug 11, 2013, elizabethbaxley Middleburg, FL wrote:

Posted on August 5, 2013, updated August 11, 2013
ordered tree in march 2013. didn't get it. they cashed check. called three times long distance over a four month period. wouldn't let me talk to owner or manager. wouldn't send tree from new catalog. said three times, check in the mail $74.00. no check no tree. am tired of calling and getting the same person and not getting any results. always before, great plants. packed right. a real dissapointment not to be able to order from them again.

On August 11th, 2013, elizabethbaxley changed the rating from negative to positive and added the following:

Negative ivygarden
(1 review)
On Jul 6, 2013, ivygarden Odell, IL wrote:

I wrote to Wayside Gardens regarding a Burgundy Iceberg Rose I purchased last Fall.It is now Summer and it has not come back - NO growth at all.

This was their reply - "Our Horticulturist do feel that varieties planted in the fall should be up and growing by mid to late spring of the following year. If you do not have growth at that time, please do not hesitate to let us know during the guarantee period. I'm sorry but the guarantee is no longer in effect for your fall order"
Seriously?!?!? Talk about contradiction!

I will NEVER order from this company again.

I will also let all my gardening friends know that this company is NOT trustworthy.They sell garbage and then you are out the money.

Neutral Clayfield
(2 reviews)
On Jun 7, 2013, Clayfield Germantown, WI wrote:

Posted on May 21, 2013, updated June 7, 2013
A terrible experience from start to finish.
I did not know that Wayside Gardens had been bought out by another company prior to placing a recent, hefty order.
I ordered early this year because, as a zone 5/5a gardener, you get tired of everything being out of stock when it's finally safe to plant. Wayside's website stated that plants would "ship at the appropriate time for my zone."
When I received an e-mail in early April that my plants had shipped, I immediately e-mailed to let Wayside know that my garden was still covered in snow and that a hard freeze and more snow was in the forecast.
I had to e-mail twice before I got a response saying, I should let them know about any trouble with the plants, but that the plants were shipped at a time judged safe for my zone. Hah! We don't plant anything but radishes and cabbage here, until Memorial Day. We certainly don't plant spindly, half dead infant perennials.
The plants did in fact arrive during a snowstorm and had been packed on their sides, one on top of another and covered with foam peanuts. Once I untangled the contents of the box, I could see that the tiny, spindly Caryopteris were already dropping curled dried leaves. They appeared not to have any roots at all but were just cuttings.
Each of the three pots of miscanthus had only one sickly blade of green, and a pot of "dormant" delphinium never emerged at all.
I managed to keep a number of plants alive until it was safe to plant them...Only a few have managed to survive out in the garden.
The caryopteris died within two days along with two of the Miscanthus. Never any sign of life from the "dormant" delphinium. Lost one of three echinaceas, another one is barely clinging to life. The coreopsis and a ground rose have survived.
Total $$ lost, $66.95.
Repeated e-mails about the "trouble with my plants" have garnered no response at all, and phone calls go to voice-mail.
Never again, Wayside Gardens.

On June 7th, 2013, Clayfield changed the rating from negative to neutral and added the following:

Update. I finally was able to reach someone on the phone at Wayside and customer service apologized and refunded all money for the plants that I had lost without hesitation or hassle.

You can't ask for more than that in terms of customer service, so I am changing my rating from negative to neutral.
Negative b_schr
(11 reviews)
On May 31, 2013, b_schr Wayne, NE (Zone 4b) wrote:

Posted on May 31, 2013, updated May 31, 2013
I debated neutral/negative. The last stock I received from Wayside was 2-3 yrs back and I was very satisfied as I always had been with them. I ordered from them the middle of February this year. I got an order confirmation and that was the last I heard from them. The order had not come as of today, so I went online to check. It was marked "hold, not verified". Also marked as "sold out" was the one plant on the order I *really* wanted. I called to find out why the order wasn't verified. Found out that the credit card I'd used 'bounced'. It was good when I placed the order, but had expired and was replaced with slightly different number between the order and verification process. Now I do understand and do agree with charging a person's credit card only when the plants are ready for shipment. However an email to the same email address that was on the order was all that was needed to let me know there was a problem. I could have called with the new # which could have been immediately verified before I hung up. QED. Instead I just canceled what was left of the order. Went to Burpee instead.

I've never had a problem with Wayside before. Customer service certainly has a problem, and maybe it was just as well I didn't receive the plants I'd originally ordered. I first thought to make feedback neutral, but my reaction isn't neutral. I definitely won't be ordering from them again until their feedback is whole lots better.

On May 31st, 2013, b_schr added the following:

The comment concerning Wayside's change of ownership stirred something in my admittedly decreasing memory. Seemed to me they had been aquired by Park Seed some years ago. So went digging.

Look towards the bottom there ... Park Seed hasn't been owned by Parks since 2005 and the company filed for protection in 2010. Now granted, Wikipedia is not always spot on, but if the wiki contributer/s are right the new buyers agreed to keep employees for 3 years. And 2010 + 3 = 2013. Might be that large changes, not all good are taking place.
Positive Schwager
(7 reviews)
On May 29, 2013, Schwager Pueblo, CO wrote:

Ordered from Wayside despite the reviews here. They had a couple of things I couldn't find anywhere else. Plants were small but healthy and are doing well.

Negative bpsimp
(1 review)
On Apr 24, 2013, bpsimp Grape Creek, TX wrote:

I wish I had found this forum prior to ordering from Wayside Gardens. I spent $200 on plants for my first (and only!) order with this company. I, as many others have noted, was surprised and disappointed at the size of the plants received--especially for the cost. A plant destined to become a 4 foot bush arrived as less than a one inch plant--at a cost of $12.95!
The response I got to my email expressing my disappointment was that the plants were "dormant" and I needed to be patient. I have ordered from other mail order companies and never received plants looking like this. Lesson learned.

Negative rockbound
(1 review)
On Apr 16, 2013, rockbound Gassville, AR wrote:

Plants arrived with one missing, and 2 in bad shape. They'd been shipped to be held over the weekend by UPS in Memphis, and then were transfered from UPS to the Post Office, which incurred another 24 hour delay.

Sent an email - got no response, but did get the two damaged plants replaced. After they were received, got an email that said I would not be charged for the missing plant.

Outstanding issue -- the missing plant was the premium, for which there was to be no charge anyway. So, I've been taken. The promised "free" plant is a no show, and I paid full price for the others. Don't believe their advertising.

Negative vkatalinka
(1 review)
On Apr 9, 2013, vkatalinka Fair Lawn, NJ wrote:

I ordered some plants from Wayside Gardens because someone recommended them. I ordered altogether 7 plants and 6 of them looked terrible, all dried out, broken and extremely small. I paid about 160 dollars for these horrible poor plants. PLEASE DO NOT ORDER ANYTHING FROM THEM. IT IS NOT WORTH IT.

Neutral LandscapeDAWG
(3 reviews)
On Apr 4, 2013, LandscapeDAWG Vicksburg, MS wrote:

I am giving the company a neutral rating because the plants came in alive and sprouting new growth. Now the reason that I am not giving them a positive and should give a negative are these:
1. Plant size was terrible. Three "shrubs" is what I ordered. I understand that the size of the plant was going to be small. What I did not expect was that it would take 4 or 5 years of growth for the shrubs to amount to anything. The plants are literally less than the size of the palm of my hand.
2. Expensive plants. I cant believe that I paid the company $55 for these tiny little plants. Should have gone to the local nursery.

These things being said I did receive the plants alive and in good condition. But I will not order from this company again for the reasons stated above. I have ordered from other companies and got substantially better product. Just go with the top 50 on Daves Garden website and you cant go wrong.

I think I may try to order some bare root plants from another company next just to see if the quality improves.

Anyway, Landscape, Garden, Harvest, and ENJOY!!!

Neutral vivianjp
(4 reviews)
On Mar 26, 2013, vivianjp Chapel Hill, NC wrote:

Neutral from a previous very positive, now bordering on negative.
I used to love this company, but like many more, it has gone downhill. I also had to nurture the plants in containers for a year before they went into the garden. Meanwhile, prices have skyrocketed. I had an old catalog, from just a couple years ago, and many plants have quadrupled in price (mostly by shrinking the container size).

But, I recently purchased 2 Peace roses for the price of 1. I wish I had read all the negative comments here first, but I'm keeping my fingers crossed now. This is their last chance.

Negative myronl
(1 review)
On Mar 19, 2013, myronl Agawam, MA wrote:

In the Summer/Fall of 2012 I placed an order with Wayside Gardens.

The package arrived badly crushed. The stems and/or branches
of several of the tender plants of were badly broken or completely severed.
The packing for the plants was woefully insufficient for their delicate nature.
I called Wayside right away and told them this, and they advised me
to plant these plants anyways to see if they might still recover.
This was acceptable to me, and I planted the plants right away.
There were two varieties of plants in the order.
But, all the plants were damaged.

I planted these plants right away. One of the two varieties of plants did recover.
But, the other simply dried up and died. I called Wayside again and told them this,
asked them to replace the plants that did not recover.
They told me that they were out of these plants, but I could contact them next Spring.
I contacted Wayside by email in the Spring of 2013, and was told
by the customer service person that she would investigate the situation.
She never replied back. I sent another message
to her individual email address at Wayside. ...........Again, no reply.

I called and spoke with yet another person who looked up my account and
said that it was credited for the plants that were damaged. I told that person
that no one had informed me of that even though I had made communications
regarding those plants. I then asked if that credit could be applied
to send those plants now. "Certainly" I was informed. But, I would have to pay
a full $10 for shipping and handling.

I then reviewed the story with the customer service person noting that
Wayside was responsible for shipping and thus damaging the plants and
I did not feel it was right that I should have to pay twice for that expense.
Bottom line it was the only way that I could use the credit for the damaged plants.
So, I paid an additional $10 and requested that
they not send me any more of their catalogs.

I once had a shipping problem with Van Bourgondien,
and their approach, policy and attitude was quite quite different,
and in particular much much better.

Negative irislady55
(2 reviews)
On Oct 19, 2012, irislady55 Tekamah, NE wrote:

I have ordered from Wayside for years and always appreciated the new items that they carried. I ordered an "Alley Cat" Redbud Tree that I did not receive until June. It was way smaller than I had expected and only had a couple live buds on it. I planted and babied it all summer and it never did really show any more life. When I called to request a replacement, I was told the guarantee for spring shipped items was June 30th and that they might have given me an additional 30 days since they did not ship to me until June. I told them I didn't believe even the 30 additional days were enough time to tell if it was going to live. I was then informed their "guarantee until June 30th" is right in the catalog and on the website as well, and I should have read it before ordering. I should have sent the tiny little thing right back to them! I own a small nursery business and would not expect to have any customers if I treated them this way! I will not order again.....

Neutral Ispahan
(55 reviews)
On Oct 4, 2012, Ispahan Chicago, IL (Zone 6a) wrote:

I placed an order for three Sedum 'Pure Joy' this fall. Prices were quite high so I guess I had an idea of receiving plants of great quality. My plants arrived as single stems in 1 quart pots. In spite of what seemed like adequate packing, all three plants were snapped to bits, the one stem in each pot snapped off at or very near the base and at various places along the stems. Whatever. They are sedums after all so I planted the rootstocks in my garden beds and planted all of the bits and pieces of stem that were broken off. I am sure they will all survive and grow.

I should add that while sedums can be fairly brittle, I have never received them mail order from any other source with such damage. To me, that says a lot about Wayside's commitment to quality.

I doubt I will ever order from Wayside again. They are just not a good value and the quality of their plants is disappointing.

Positive clantonnaomi
(9 reviews)
On Oct 4, 2012, clantonnaomi Iredell, TX wrote:

Posted on October 2, 2012, updated October 4, 2012
I have ordered from Wayside for years and for the most part have been pleased with their service; however, I ordered a Baptisia Decadence from them and received it a week ago. It was just a brown stick. I called them and told them I did not want to pay $14.95 for a twig and they said they would replace it. On 9/24/12 they sent me another one and it was worse than the first one. I called them again and said I was not paying $14.95 for two brown sticks. She said they would give me a merchandise credit but that I could not use it until the next day-10/02/12 because the woman that approves this had gone home. Well - I tried to use it today and I could not because the same lady had gone home and the computer said the number of the certificate was not valid. At the moment I am giving them a neutral rating because I am calling them tomorrow-10/3/12-and see if they will honor the merchandise credit they gave me. If not, they will positively get a negative rating.

On October 4th, 2012, clantonnaomi changed the rating from neutral to positive and added the following:

I finally got in touch with somebody at Wayside that knew something and they finally got the merchandise credit approved. So, theoretically, they are applying it to another to another purchase. Time will tell.
Negative Bjreg3
(1 review)
On Sep 1, 2012, Bjreg3 Derwood, MD wrote:

Never again will I order from them. I bought a rhodendron from them in may of 2012. In early July it looked wilted and had curled leaves. Late july, I had some tree work done and an arborist told me I had phytopithora (sp), and the plant would die. I was also told that it is common to greenhouse businesses. I contacted them in early August only to be told their guarantee only covered until July 30, so I was out of luck. some guarantee and even less service.
I used to think they were an honest company, now I know. Don't deal with them ever again, nor from their affiliates. I've told our garden group my problem and they are now forewarned. A few of them said they have had problems with them also. Can't wait to let others know at our spring garden shows! Buyer be forewarned of wayside gardens!

Negative reeve1
(48 reviews)
On Jul 7, 2012, reeve1 Plano, TX (Zone 8b) wrote:

Posted on February 19, 2011, updated July 7, 2012
This is another of the fine online nurseries that, even 10 years ago used to be one of the best. It was one of my premium nurseries to shop from every year. Prices were good, plants were large and healthy, and in the rare occasion that I did receive a mishandled plant, they took their long time customers serious and would send replacements immediately without question or any wait period. But like Jackson&Perkins, Jung, and so many others now, they have done a complete 180 degrees. Wayside is another that is now amongst the worst online nurseries for quality and customer care. Of the past 5 orders I've placed over the last 2 years, I've continuously received only dead and extremely poor quality plants. Any replacements were never much better. It is such a shame to see companies like this turn to the dollar as the main guiding factor for their business, while they put customers and quality on the back burners. I would predict that t0his company will not last unless they do something drastic to turn it around. I've complained and given them ample time to make good on their promises. But, that time has passed now and I wouldn't order from them or recommend ordering from them again.

On July 7th, 2012, reeve1 added the following:

They sent the wrong plant, and it was misrepresnted in their catalog. I spoke with a horticulturist who agreed with me in writing and stated that I should contact Wayside, tell them that one of their horticulturists has asked that they issue a refund. 4 times now over a 2 month period they apologize, tell me that NOW a refund has been issued and I should see it in 7-10 days, and nothing ever happens. I have finally called my credit card company to dispute the charges. I have written authorization from their people that a full refund should be issued, but can't get anyone to do anything. Don't waste your time with these people. It's not the same company you did business with in the past. Run far away!
(2 reviews)
On May 22, 2012, OUTSTANDING Saint Louis, MO (Zone 6b) wrote:


Negative kmclau03
(1 review)
On May 21, 2012, kmclau03 Winchester, MA wrote:

I will NEVER order from this company again. I ordered a box of plants - and the majority of them arrived looking dead, leaves shredded...and the smallest plants I have ever ordered (one plant - which was quite expensive - had only 1/3 of a tattered leaf left on it... and for the wasn't a "bulb type plant" that was just dormant - it was dead). I contacted the company 3 times so far...and haven't heard back. Now two weeks later...all the plants they sent are completely dead - no amount of TLC could bring them back. (Plants I ordered from other companies are all doing the "growth conditions" in my yard are not the problem).

In short - Wayside should be ashamed of themselves for sending out such poor quality plants and for not taking responsibility for their very disappointing inventory/service. Buyer beware of this company!

Negative ruffntuff
(1 review)
On Apr 29, 2012, ruffntuff Bloomington, IL wrote:

I will not order from this company again. I just received four boxes of plants from them, Many of the small plants had blooms, branches, and/or leaves broken off and the one tree had the central leader broken, My biggest complaint is that they surround the plants with styrofoam peanuts which make a mess when you open the box. Other companies mail plants without these, and they arrive in better condition.

Positive cooleybufo
(10 reviews)
On Apr 22, 2012, cooleybufo Bakersfield, CA (Zone 8b) wrote:

Posted on January 5, 2012, updated April 22, 2012
I had some trouble with a 'groupon' so I called Wayside's customer service. They took my order and said that it would be about an hour before they could check on the groupon and would call me back. 45 minutes later I received their call telling me that they had applied the coupon. Fast, Friendly. I will try to remember to come back and report on the plants when they arrive.

On April 22nd, 2012, cooleybufo added the following:

The plants arrived on time and in great condition, well rooted and undamaged. They have since grown well.
Positive morningloree
(12 reviews)
On Apr 19, 2012, morningloree Heathrow, FL wrote:

I ordered the Hartlage Wine spice bush, Daphne Odorata Maejin, and 2 Weigelias. The plants were packed well, of nice size, and arrived 2 days after my shipping notice. I was very happily surprised. The Weigelias had blooms and some flowers. Packed with invoice and instructions on care. I hope my future orders are as consistent quality and shipping.

Negative kndlpwendl
(2 reviews)
On Apr 6, 2012, kndlpwendl Bellewood, KY wrote:

I've used Wayside for years not knowing how many companies are out there. Their catalogs and on-line presence are beautiful. I always thought my 50%-75% success rate was my fault.

Then I found this site and realized how many choices there are. I never understood why Wayside would ship plants on a Friday. After all, they're going to sit for the entire weekend, but I figured that's just the way it was. But my most recent order convinces me there there are others who do it better.

Granted, $100 isn't that big of an order but I now realize plants don't have to be thrown in a box with styrafoam peanuts. They can be shipped on Monday so they arrive on Wed or Thur in great shape. When you order four of the same plant they can be of the same quality rather than two good ones and two duds.

There are better companies out there and I'm going to take my money where it gets the best value.

Negative bluemoon1948
(1 review)
On Mar 21, 2012, bluemoon1948 Opp, AL (Zone 8b) wrote:

I have had good experiences in the past with Wayside so was quite surprised with this order and not pleasantly. My order was incorrect in that I ordered a Rose Bolero (white) but received a tree rose in a hot pink color. Other items in the order were dry and the Butterfly bush had broken stems,curled and brown leaves...not dead but obviously not doing well. I live in Alabama and it took 7 days to arrive. I emailed upon receipt my response. about 4 days later I sent a second response. it has now been 15 days since they said they shipped. I sent an email this morning letting them know I will be shopping elsewhere and how disappointing their decline and lack of customer service is. My garden budget is small so my order of over $100 was substantial for me. Live and learn I guess.

Neutral riv
(4 reviews)
On Mar 9, 2012, riv Pine Grove, CA wrote:

Posted on May 29, 2009, updated March 9, 2012
After almost 20 years of doing business with Wayside Gardens, I am saddened to report that they have turned into one of the worst catalogue companies in regards to customer service and quality of plants.

I ordered 3 passiflora. One was obviously dead, but I planted all 3 anyway. After about a week, they all turned black and pulled up from the rootball.

I immediately contacted WG. They did the standard "those plants are just dormant and in 4-6 weeks, they'll start growing!" Well, they did not, so I contacted them again. The poor little things were ONE WEEK in transit to me on a hot UPS plane/train/truck/whatever, as I live in California and the plants came from the east coast. It's a miracle they were even green, albeit withered, when I got them.

They sent me one plant. It is doing fine, but when I try to get the other two plants, they are now sold out. They tell me they'll give me a credit. I ask for a refund. Suddenly, my emails are not answered.

I wait a week and again email them, asking them for a refund, and letting them know that they're getting LOTS of negative reviews on the 'net.

I get a very snotty-toned email back from Josh, saying that if I would've asked for a refund, that's what I would've gotten, and that my money would be refunded in 3-5 "working days". I forward the original email I wrote to them, asking them to refund my money.

Well, it's been over two weeks now and still no refund to my bank account, PLUS they do not respond to any of my emails.

I agree with others in that their catalogues make great reference resources, and I will now be taking them to the local nurseries and asking the very nice people at said nurseries to special order plants for me.

It's very sad that after all the good experiences I've had with them, I guess Park Seed's buyout has brought with it some very bad customer service. Why the quality of their plants has gone downhill, I know not.

I notice that several negative reports on this website have been answered by a VERY lame cut-and-paste response from WG. They are not fooling any of us. I won't be surprised when this company goes "tats" (sic) up, as there seems to be very little they're doing to prevent this.

On March 9th, 2012, riv changed the rating from negative to neutral and added the following:

a couple years ago, i had the below bad experience with wayside, but i kept getting their catalogues and saw a magnolia "vulcan" in one of the recent ones. since i had this beautiful tree in a house i've subsequently moved from and they're really hard to find here, i decided i'd take a chance and order it. i also ordered 6 agapanthus "storm cloud" since my cairn terrier's aka registered litter name is storm cloud. i was nervous...really nervous.

i see from some of these comments here that they're still being idiots to an awful lot of their customers, but this time, to me, they were good. the pots the agapanthus were in were just packed with big, thick, healthy roots and, since i planted them, they're growing like weeds. but the best thing was the magnolia. it is about 4 feet tall with roots just bulging from the pot and has buds all over it for leaves. it's green and was packaged so well, as were the agapanthus. i expected the magnolia to be much smaller.

i had so many good experiences with wayside before park seed took them over, and i hope they're taking some of the negative things people are saying about them to heart. wayside have always had great, uncommon plants and i'd like to keep ordering from them.

i'm not changing from negative to positive yet, though. they've gotta do me right a couple more times, at least, before i do that.
Positive Sandwichkatexan
(11 reviews)
On Dec 6, 2011, Sandwichkatexan Copperas Cove, TX wrote:

The Arbeqina olive I had ordered two years ago is now a 12 foot tall shrub . This is my only experience with them but it has been a positive one . Arrived well packaged potted healthy and green .

Positive dgrhosta
(5 reviews)
On Nov 11, 2011, dgrhosta Marietta, GA wrote:

I live in marietta Ga. and i was looking for the Edgeworthia "red Dragon' for it's fragrance and Wayside gardens seemed to be the only one that I could find that carried them . Very hesitant to buy because of the reveues on them but I did anyway. In about a week the plants came and i opened the box i front of the mail man and he stated that someone sent me dead plants. I emed. went in and called wayside to inform them of my displeasure about NO water and 2 sticks in a box. The lady that i spoke with was very friendly and very supportive about my concern and informed me that they would replace these plant right away. about a week the box came in and low and behold the plants were alive pretty good shape but NO water again but very good plants. I have since planted the two and i'm pleased not only with the plants( LITTLE HIGH) but also the service and i called wayside to state just that and that i would certainly be a customer again. Don't know why plants had no water both times unless weight issues.,but i will be using them in the future!!!

Positive rwwynne
(1 review)
On Oct 21, 2011, rwwynne Portland, ME wrote:

I ordered three, four inch potted plants from Wayside. Shipping was very quick, when I went to inspect the plants I found 2 of the 3 to be in good condition while one of my trumpet vines snapped at the top due to improper staking. I called customer service and they were happy to help with a replacement, no questions asked.

Negative KathyInSandiego
(1 review)
On Sep 24, 2011, KathyInSandiego Escondido, CA wrote:

Their packing of the plant materials is deplorable. The poor plants arrived at my house dead and completely squished. I've made several phone calls to their "customer service" and got absolutely nowhere. I cannot even get a supervisor to return my many phone messages. I'm considering reporting them to Consumer Affairs. AVOID AT ALL COSTS!

« Previous Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | ... 21 Next »

Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Mission | Featured Companies | Tour | Contact Us ]

Back to the top


Hope for America