Comments regarding Wayside GardensClick here to return to Wayside Gardens's listing.
|On Apr 4, 2014, bluntforcemama Bothell, WA (Zone 8a) wrote:
I ordered an Illumination Flame Digiplexis this winter, and it arrived dead in early March. I emailed about Wayside Gardens three or four weeks ago asking for advice or inquiring about regeneration and received no reply. Sometimes plants die during shipment, but there is no excuse for no customer service.
On Apr 4, 2014, Wayside Gardens responded with:
"On Aug 26, 2014 2:58 PM, Wayside Gardens responded with:
|On Aug 11, 2013, elizabethbaxley Middleburg, FL wrote:
Posted on August 5, 2013, updated August 11, 2013
On August 11th, 2013, elizabethbaxley changed the rating from negative to positive and added the following:
FINALLY GOT THE CHECK. WILL GO ON ORDERING FROM THEM AS THEY HAVE WONDERFUL, HEALTHY PLANTS AND PACK THEM WELL.
|On Jul 6, 2013, ivygarden Odell, IL wrote:
I wrote to Wayside Gardens regarding a Burgundy Iceberg Rose I purchased last Fall.It is now Summer and it has not come back - NO growth at all.
|On Jun 7, 2013, Clayfield Germantown, WI wrote:
Posted on May 21, 2013, updated June 7, 2013
On June 7th, 2013, Clayfield changed the rating from negative to neutral and added the following:
Update. I finally was able to reach someone on the phone at Wayside and customer service apologized and refunded all money for the plants that I had lost without hesitation or hassle.
You can't ask for more than that in terms of customer service, so I am changing my rating from negative to neutral.
|On May 31, 2013, b_schr Wayne, NE (Zone 4b) wrote:
Posted on May 31, 2013, updated May 31, 2013
On May 31st, 2013, b_schr added the following:
The comment concerning Wayside's change of ownership stirred something in my admittedly decreasing memory. Seemed to me they had been aquired by Park Seed some years ago. So went digging.
Look towards the bottom there ... Park Seed hasn't been owned by Parks since 2005 and the company filed for protection in 2010. Now granted, Wikipedia is not always spot on, but if the wiki contributer/s are right the new buyers agreed to keep employees for 3 years. And 2010 + 3 = 2013. Might be that large changes, not all good are taking place.
|On May 29, 2013, Schwager Pueblo, CO wrote:
Ordered from Wayside despite the reviews here. They had a couple of things I couldn't find anywhere else. Plants were small but healthy and are doing well.
|On Apr 24, 2013, bpsimp Grape Creek, TX wrote:
I wish I had found this forum prior to ordering from Wayside Gardens. I spent $200 on plants for my first (and only!) order with this company. I, as many others have noted, was surprised and disappointed at the size of the plants received--especially for the cost. A plant destined to become a 4 foot bush arrived as less than a one inch plant--at a cost of $12.95!
|On Apr 16, 2013, rockbound Gassville, AR wrote:
Plants arrived with one missing, and 2 in bad shape. They'd been shipped to be held over the weekend by UPS in Memphis, and then were transfered from UPS to the Post Office, which incurred another 24 hour delay.
|On Apr 9, 2013, vkatalinka Fair Lawn, NJ wrote:
I ordered some plants from Wayside Gardens because someone recommended them. I ordered altogether 7 plants and 6 of them looked terrible, all dried out, broken and extremely small. I paid about 160 dollars for these horrible poor plants. PLEASE DO NOT ORDER ANYTHING FROM THEM. IT IS NOT WORTH IT.
|On Apr 4, 2013, LandscapeDAWG Vicksburg, MS wrote:
I am giving the company a neutral rating because the plants came in alive and sprouting new growth. Now the reason that I am not giving them a positive and should give a negative are these:
|On Mar 26, 2013, vivianjp Chapel Hill, NC wrote:
Neutral from a previous very positive, now bordering on negative.
|On Mar 19, 2013, myronl Agawam, MA wrote:
In the Summer/Fall of 2012 I placed an order with Wayside Gardens.
|On Oct 19, 2012, irislady55 Tekamah, NE wrote:
I have ordered from Wayside for years and always appreciated the new items that they carried. I ordered an "Alley Cat" Redbud Tree that I did not receive until June. It was way smaller than I had expected and only had a couple live buds on it. I planted and babied it all summer and it never did really show any more life. When I called to request a replacement, I was told the guarantee for spring shipped items was June 30th and that they might have given me an additional 30 days since they did not ship to me until June. I told them I didn't believe even the 30 additional days were enough time to tell if it was going to live. I was then informed their "guarantee until June 30th" is right in the catalog and on the website as well, and I should have read it before ordering. I should have sent the tiny little thing right back to them! I own a small nursery business and would not expect to have any customers if I treated them this way! I will not order again.....
|On Oct 4, 2012, Ispahan Chicago, IL (Zone 6a) wrote:
I placed an order for three Sedum 'Pure Joy' this fall. Prices were quite high so I guess I had an idea of receiving plants of great quality. My plants arrived as single stems in 1 quart pots. In spite of what seemed like adequate packing, all three plants were snapped to bits, the one stem in each pot snapped off at or very near the base and at various places along the stems. Whatever. They are sedums after all so I planted the rootstocks in my garden beds and planted all of the bits and pieces of stem that were broken off. I am sure they will all survive and grow.
|On Oct 4, 2012, clantonnaomi Iredell, TX wrote:
Posted on October 2, 2012, updated October 4, 2012
On October 4th, 2012, clantonnaomi changed the rating from neutral to positive and added the following:
I finally got in touch with somebody at Wayside that knew something and they finally got the merchandise credit approved. So, theoretically, they are applying it to another to another purchase. Time will tell.
|On Sep 1, 2012, Bjreg3 Derwood, MD wrote:
Never again will I order from them. I bought a rhodendron from them in may of 2012. In early July it looked wilted and had curled leaves. Late july, I had some tree work done and an arborist told me I had phytopithora (sp), and the plant would die. I was also told that it is common to greenhouse businesses. I contacted them in early August only to be told their guarantee only covered until July 30, so I was out of luck. some guarantee and even less service.
|On Jul 7, 2012, reeve1 Plano, TX (Zone 8b) wrote:
Posted on February 19, 2011, updated July 7, 2012
On July 7th, 2012, reeve1 added the following:
They sent the wrong plant, and it was misrepresnted in their catalog. I spoke with a horticulturist who agreed with me in writing and stated that I should contact Wayside, tell them that one of their horticulturists has asked that they issue a refund. 4 times now over a 2 month period they apologize, tell me that NOW a refund has been issued and I should see it in 7-10 days, and nothing ever happens. I have finally called my credit card company to dispute the charges. I have written authorization from their people that a full refund should be issued, but can't get anyone to do anything. Don't waste your time with these people. It's not the same company you did business with in the past. Run far away!
|On May 22, 2012, OUTSTANDING Saint Louis, MO (Zone 6b) wrote:
I HAVE BEEN A REULAR CUSTOMER OF WAYSIDE FOR OVER 40 YEARS, USUALLY SPENDING $100 TO $400 EACH YEAR. NOW I AM ABLE TO GET MORE OF THE PLANTS AT LOCAL NURSERIES, BUT WAYSIDE KEEPS COMING UP WITH UNUSUAL PLANTS THAT TEMPT ME TO ORDER. ALL OF MY EXPERIENCES WITH WAYSIDE HAVE BEEN EXCELLENT. LARGE, WELL-PACKED HEALTHY PLANTS ARRIVE AND TAKE OFF QUICKLY IN MY GARDEN. THERE HAVE BEEN A FEW TIMES WHEN A PLANT WAS NOT UP TO STANDARD, BUT THEY ALWAYS CHEERFULY REPLACED IT QUICKLY WITH A GOOD ONE. CUSTOMER SERVICE IS OUTSTANDING. WAYSIDE AND WHITE FLOWER FARM ARE TWO OF THE VERY BEST IN THE BUSINESS.
|On May 21, 2012, kmclau03 Winchester, MA wrote:
I will NEVER order from this company again. I ordered a box of plants - and the majority of them arrived looking dead, leaves shredded...and the smallest plants I have ever ordered (one plant - which was quite expensive - had only 1/3 of a tattered leaf left on it... and for the record...it wasn't a "bulb type plant" that was just dormant - it was dead). I contacted the company 3 times so far...and haven't heard back. Now two weeks later...all the plants they sent are completely dead - no amount of TLC could bring them back. (Plants I ordered from other companies are all doing fine...so the "growth conditions" in my yard are not the problem).
|On Apr 29, 2012, ruffntuff Bloomington, IL wrote:
I will not order from this company again. I just received four boxes of plants from them, Many of the small plants had blooms, branches, and/or leaves broken off and the one tree had the central leader broken, My biggest complaint is that they surround the plants with styrofoam peanuts which make a mess when you open the box. Other companies mail plants without these, and they arrive in better condition.
|On Apr 22, 2012, cooleybufo Bakersfield, CA (Zone 8b) wrote:
Posted on January 5, 2012, updated April 22, 2012
On April 22nd, 2012, cooleybufo added the following:
The plants arrived on time and in great condition, well rooted and undamaged. They have since grown well.
|On Apr 19, 2012, morningloree Heathrow, FL wrote:
I ordered the Hartlage Wine spice bush, Daphne Odorata Maejin, and 2 Weigelias. The plants were packed well, of nice size, and arrived 2 days after my shipping notice. I was very happily surprised. The Weigelias had blooms and some flowers. Packed with invoice and instructions on care. I hope my future orders are as consistent quality and shipping.
|On Apr 6, 2012, kndlpwendl Bellewood, KY wrote:
I've used Wayside for years not knowing how many companies are out there. Their catalogs and on-line presence are beautiful. I always thought my 50%-75% success rate was my fault.
|On Mar 21, 2012, bluemoon1948 Opp, AL (Zone 8b) wrote:
I have had good experiences in the past with Wayside so was quite surprised with this order and not pleasantly. My order was incorrect in that I ordered a Rose Bolero (white) but received a tree rose in a hot pink color. Other items in the order were dry and the Butterfly bush had broken stems,curled and brown leaves...not dead but obviously not doing well. I live in Alabama and it took 7 days to arrive. I emailed upon receipt my concerns...no response. about 4 days later I sent a second email...no response. it has now been 15 days since they said they shipped. I sent an email this morning letting them know I will be shopping elsewhere and how disappointing their decline and lack of customer service is. My garden budget is small so my order of over $100 was substantial for me. Live and learn I guess.
|On Mar 9, 2012, riv Pine Grove, CA wrote:
Posted on May 29, 2009, updated March 9, 2012
On March 9th, 2012, riv changed the rating from negative to neutral and added the following:
a couple years ago, i had the below bad experience with wayside, but i kept getting their catalogues and saw a magnolia "vulcan" in one of the recent ones. since i had this beautiful tree in a house i've subsequently moved from and they're really hard to find here, i decided i'd take a chance and order it. i also ordered 6 agapanthus "storm cloud" since my cairn terrier's aka registered litter name is storm cloud. i was nervous...really nervous.
i see from some of these comments here that they're still being idiots to an awful lot of their customers, but this time, to me, they were good. the pots the agapanthus were in were just packed with big, thick, healthy roots and, since i planted them, they're growing like weeds. but the best thing was the magnolia. it is about 4 feet tall with roots just bulging from the pot and has buds all over it for leaves. it's green and was packaged so well, as were the agapanthus. i expected the magnolia to be much smaller.
i had so many good experiences with wayside before park seed took them over, and i hope they're taking some of the negative things people are saying about them to heart. wayside have always had great, uncommon plants and i'd like to keep ordering from them.
i'm not changing from negative to positive yet, though. they've gotta do me right a couple more times, at least, before i do that.
|On Dec 6, 2011, Sandwichkatexan Copperas Cove, TX wrote:
The Arbeqina olive I had ordered two years ago is now a 12 foot tall shrub . This is my only experience with them but it has been a positive one . Arrived well packaged potted healthy and green .
|On Nov 11, 2011, dgrhosta Marietta, GA wrote:
I live in marietta Ga. and i was looking for the Edgeworthia "red Dragon' for it's fragrance and Wayside gardens seemed to be the only one that I could find that carried them . Very hesitant to buy because of the reveues on them but I did anyway. In about a week the plants came and i opened the box i front of the mail man and he stated that someone sent me dead plants. I emed. went in and called wayside to inform them of my displeasure about NO water and 2 sticks in a box. The lady that i spoke with was very friendly and very supportive about my concern and informed me that they would replace these plant right away. about a week the box came in and low and behold the plants were alive pretty good shape but NO water again but very good plants. I have since planted the two and i'm pleased not only with the plants( LITTLE HIGH) but also the service and i called wayside to state just that and that i would certainly be a customer again. Don't know why plants had no water both times unless weight issues.,but i will be using them in the future!!!
|On Oct 21, 2011, rwwynne Portland, ME wrote:
I ordered three, four inch potted plants from Wayside. Shipping was very quick, when I went to inspect the plants I found 2 of the 3 to be in good condition while one of my trumpet vines snapped at the top due to improper staking. I called customer service and they were happy to help with a replacement, no questions asked.
|On Sep 24, 2011, KathyInSandiego Escondido, CA wrote:
Their packing of the plant materials is deplorable. The poor plants arrived at my house dead and completely squished. I've made several phone calls to their "customer service" and got absolutely nowhere. I cannot even get a supervisor to return my many phone messages. I'm considering reporting them to Consumer Affairs. AVOID AT ALL COSTS!
|On Aug 27, 2011, Hummergal Fairport, NY wrote:
Posted on May 8, 2006, updated August 27, 2011
On May 9th, 2006, Hummergal added the following:
I just received another Parks Seed Catalog which made me want to add to my comments. I just have to say that it surprises me how quickly a company can contact it's sister company in order for them to draw clients and yet not make that same effort to let an existing customer know that the majority of their order has been canceled. And from the comments I've read here it seems I am not alone in this complaint.
On August 27th, 2011, Hummergal added the following:
|On Aug 24, 2011, LoveForests FU,
United States (Zone 9b) wrote:
First of all... getting plants through mail should be a blessing!
|On Aug 18, 2011, beblue3333 Madison, WI wrote:
I have never ordered anything yet from Wayside yet but the prices are outrageous! Probably because they do offer the latest stuff that are coming out. Unless you want the latest, I would go somewhere else. I have been drooling over the new Decadence series of Baptisia that are smaller than the typical 4-5 feet ones. I may just go for it when some of my flower beds are reworked!
|On Jun 17, 2011, dyzzypyxxy Sarasota, FL (Zone 9b) wrote:
I have not ordered from Wayside for at least 2 years now. This was because of several bad experiences, poor plants being delivered, and sale offers not honored. The last straw was when I placed a large order, as they had offered a 40% discount at the end of the season for an order of $100 or more.
|On May 25, 2011, sunsign5 Ipswich, MA wrote:
I received a large bare root rose bush. Well packed with good planting instructions. Already broken dormancy with huge green buddings. Very pleased with my purchase.
|On May 23, 2011, cabarnes Westfield, NJ wrote:
Posted on January 20, 2007, updated May 23, 2011
On May 23rd, 2011, cabarnes changed the rating from positive to negative and added the following:
I'm now going to give them a bad review. I received an evergreen last year, that was expensive, and when it arrived you (and I'm not kidding, I'm very serious) needed a magnifying glass to see. I called them right away and the woman told me that they couldn't do anything just because it was small, that I needed to wait because it would grow quickly. It didn't grow, it disappeared, even though I put a marker near it so I could find it again. They refused to replace it. I then received some plants that arrived rotted and they told me to plant the roots, that a new plant would come up. I had to give them the benefit of the doubt, but nothing ever sprouted. 'They refused to replace it. Even after this I placed an order a month ago. A plant arrived snapped off and got the same story that I need to plant and something will come up from the root. Nothing is coming up and they aren't sending a replacement. It's the end for Wayside and me. My positive experiences are a thing of the past.
On May 23, 2011, Wayside Gardens responded with:
On Feb 21, 2007 4:10 PM, Wayside Gardens added:
I am happy to hear that you enjoyed our products so much.
|On May 19, 2011, charbrandt1 Eugene, OR wrote:
In April, 2011, I ordered on-line over $100 worth of plants (3 ferns, 2 clematis & 3 vinca minor) because of a promotion to receive a $50 gift certificate to use in May. When I went to check out there was also an opportunity to receive 20% off. I made sure that even net the 20%, I would spend at least $100 so as to receive the gift certificate. Well, I called "customer service" to make sure the order went through correctly. They told me I couldn't take the 20% discount, too, although there was no statement regarding this at the check-out menu. I asked them to go ahead and take off the 20% discount so I would get the $50 gift certificate. He told me he couldn't do that because the order already went through. I'm an accountant and I know this can be done. I spoke with the supervisor and she went ahead and sent me the gift certificate. Well, I was VERY disappointed to receive pitiful looking plants (the gift certificate came at the same time)! The fronds on the ferns were brittle. The clematis & vinca minor were supposed to be gallon-size, but looked like they were 4"-pot plants put in gallon cans. I called for a return authorization and was told to ship them the cheapest way for me, which was fine. I also said I would send back the gift certificate, but she said to keep it as it would make up for my shipping costs. So, I will use it on bulbs, but I will no longer order live plants from them. I found a gorgeous clematis almost 4' tall at a local nursery for less cost. I think I will stick to local nurseries in Oregon from now on!
|On May 5, 2011, AnnicaG Wilmette, IL wrote:
Terrible customer service. The plant I received seems in good condition. I received a coupon with the plant and went online to order some other ones. I discovered the coupon had expiration date prior to when I received my plant. I called customer services which at first told me I couldn't not redeem the discount and then after I asked to speak to a supervisor I was told I could have a 10% discount and not the 15% my coupon said. I preceeded to place my order over the phone but the representative was so rude and unpleasant that I ended up deciding not to order from this company. They didn't seem to know what customer service is.
|On May 1, 2011, gardenchik Robbinsville, NJ (Zone 6b) wrote:
After reading all the negative feedbacks about Wayside Gardens, I was a bit nervous about the quality of an order I placed. To my pleasant surprise, the plants were packaged very well and they were in great condition. The plants are in the ground now and they seem to be doing well.
|On Apr 26, 2011, suzie126 Merrill, WI wrote:
JI ordered 12 First Arrival Peonie's last year. 8 of them are up nice and 4 no sign of life, I dug under there is no Root!! None!! I called them, they said there is nothing they can do , because I am in zone 3 and this peonie in there book any way is for z4. On the backof my book it says nothing about zone 3 , matter a fact the largest percentage of garden catalogues have me in z4, but she had to get irate with me, say it dosent matter what other's have me in there zone , its there zone that counts, and she didn't care if I ever ordered from them again. GREAT CUSTOMER SERVICE!!!!! I Guess I can take my business elsewhere, its probably the worst I have been treated.