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|On May 2, 2016, AEN3 Philadelphia, PA wrote:
This company claims to sell plants that are 'superior' and 'of the finest selection'. I placed an order with them and they shipped a dead plant with no leaves. The leaves did not fall off in shipping it was sent that way from their company. It was supposed to be a shrub, but was a smalI pot with two dead sticks. I immediately called them and requested a replacement and was told it was in stock and would be sent but it never was. When I called to check on it they said it was backordered. I emailed them a picture of the dead plant. I wish I could post it for you. It was a Proven Winner plant which is known to be a reputable brand. What they sent me was an absolute disgrace. The representative on the phone had a very uncaring attitude and did not try to keep me as a customer or offer any explanation. They said they cancelled the replacement and issued a refund for the plant but not the shipping. I told them that I wanted a replacement and insisted they send me a live healthy plant but they admitted no wrong and refused to work with me. Emails and calls do not get results when you have an issue so I have posted these comments in hopes it gets the right person's attention.
On May 2, 2016, Wayside Gardens responded with:
"On May 3, 2016 9:29 AM, Wayside Gardens responded with:
I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.
|On May 2, 2016, northgoessouth Springville, PA wrote:
I first ordered, wanting to use a Mastercard gift card. I could not enter the info on it an emailed the company. Over 5 days passed and I emailed again. I stated that I had a large order and I guessed that I would have to go elsewhere as they were not answering. They did and told me that it would be accepted, and to try again. The woman who sent me the email told me that if I had any other issues to please send her an email and let her know. She did apologize for not answering my email in a timely manner, stating many customers ordering. I tried again and the card did not work again. It is a brand new card, never used. I sent an email and heard nothing. I noted that 2 of the items I wanted to order where now "out of stock". I decided that I would just use my credit card. I ordered the items and my total was over 400.00. I received an email immediately telling me that I needed to verify my shipping address (it differed from my billing address) I answered immediately. I heard nothing more. Again, I waited for well over a week. I finally decided that I would cancel the order. I phoned to cancel and the woman asked me why. I told her that I would not deal with a company that did not seem to want my business. I explained what happened, or tried to. She kept interrupting me and was very unprofessional. I was very frustrated and told her that there would be no more discussion but to "PLEASE" cancel my order. She kept telling me to calm down. I was frustrated at her but never was rude, as she was. I told her that I was not wanting to discuss my reasons again and that the service was horrible as she was proving. She told me that she would "not be disrespected" and hung up on me. I called back and got a gentleman who had to call someone to help him find my order. He was clearly not a phone representative as he did not know what to do. He was kind but he had another man beside him whom I could hear, telling him where to click and how to scroll on the page. I asked if I could speak to the man he was getting advice from, as that might be more simple. The other man took over my call and informed me that my order was canceled. I told him that I was hung up on by the girl who canceled it, without her telling me that she had done so. I told him about all the issues I had and that her attitude was the icing on the cake. He was very apologetic. The next day I received a voicemail from a company rep telling me that they had not received a reply to their email about my address and that they had to verify the address before they could send out my order!!!! I called back and told the rep that this was beyond ridiculous as my order had been canceled due to their not contacting me for over 10 days. She stated that the person leaving the voicemail had not scrolled down on the page far enough to see that the order was canceled. I will never order from them as if this is what happens with the ordering process, I cannot imagine having to deal with them over any actual problems once the order arrives!
On May 2, 2016, Wayside Gardens responded with:
"On May 3, 2016 9:27 AM, Wayside Gardens responded with:
Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. I would like to make your experience better. I would like to review your order notes. Please send me your full name, address, and/or order reference number so that I may review your records.
|On Jul 7, 2015, gardenern Bellevue, WA wrote:
“Wayside Gardens” sells highly poisons plants without any warning note about its danger. In addition to it, company ignores customer’s complaints.
On Jul 7, 2015, Wayside Gardens responded with:
"On Jul 7, 2015 3:29 PM, Wayside Gardens responded with:
Wayside Gardens offers beautiful and unique plants to be grown for ornamentation. We supply considerable information about plant items including: physical description, attributes, size, habit, environmental conditions required, and USDA Hardiness Zone Recommendations. Because our focus is mainly on the ornamental aspects of plants, we do not include plant toxicity information. We consider it the responsibility of the customer to make an inquiry about plant toxicity before ordering, if this is a concern. If someone does have a special circumstance, such as children or pets, all they have to do is ask the Horticulturist at the company for assistance and the information will be gladly provided. You can also check with your local county extension agent. We apologize for any confusion concerning the ability to ship the Kalmia to WA. As this is incorrect information online and we are currently working to remove this comment. Kalmia plants are not quarantined to WA. Please accept our apology for any inconvenience cause.
|On Jun 12, 2015, SpringPeeper Willows, CA wrote:
I recently took advantage of Wayside Garden's sales and ordered from them for the first time. A lot of the plants arrived destroyed or damaged due to packaging. I had ordered several six packs of Delosperma and Coreopsis. They came in a box with a cardboard insert that was folded and wedged in directly on top of the six packs, which had mangled half the Coreopsis and reduced all of the ice plants to nasty slime. The other box contained larger Coreopsis, a Mangave, and two types of Sedum that were badly damaged due to having tight rubber bands directly on the plants. It also contained a single pot of Delosperma that was just stringy goop. I sent photos of the destroyed plants as proof, and did not receive an answer until I had contacted them many, many times over the course of the week. They eventually refunded me some of the cost of the Delosperma only, and asked me to give the other plants until August before asking for 'adjustments'. The price I was refunded for the ice plants is not enough to cover the cost of ordering a replacement of even one of the six packs I lost (not to mention shipping). At this point, I don't know that it is even worth giving them my business to use the paltry credit they offered.
On Jun 12, 2015, Wayside Gardens responded with:
"On Jun 15, 2015 8:01 AM, Wayside Gardens responded with:
I am sorry to hear about the condition of your plants upon arrival and that you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.
|On Jun 12, 2015, amybutton Taneytown, MD wrote:
Prices were great as I purchased several items on sale. Shipping time was as expected. Some plants arrived in okay condition, but several had black slimy leaves that disintegrated upon being touched. I emailed the company that same day (6/1) and have still not received a response (6/12). I see they routinely have said on this and other forums that they get busy and backed up in responding to email, so I tried to be patient, but I feel I've given more than adequate time for them to respond. I could not recommend them or do business with them in the future. I'm out the money as even though I planted the items, they are showing no signs of new life. I can handle getting a bad plant, but the lack of customer service is shameful (especially when I continue getting promotional emails once a day!). Highly disappointed.
On Jun 12, 2015, Wayside Gardens responded with:
"On Jun 12, 2015 8:49 AM, Wayside Gardens responded with:
I am so sorry to learn the condition of the plants upon arrival. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. Wayside Gardens values our customers and would like to make your experience better. I would like to review your account and make the appropriate adjustments for you as stated in our Guarantee.
|On May 16, 2015, RosesLover Wichita, KS wrote:
Don't buy from Wayside Gardens. Placed order & didn't hear from them for almost a week. Emailed & got an email saying my order is being shipped. They didn't not plan on shipping time so my trees & flowers are sitting at UPS warehouse waiting for delivery next week. I hope they're not dead.
On May 16, 2015, Wayside Gardens responded with:
"On May 18, 2015 8:12 AM, Wayside Gardens responded with:
I am so sorry to learn you failed to receive a timely response from our email team. Unfortunately our email department can tend to get behind during the peak season, due to the volume of email they receive daily. I apologize for this inconvenience caused. However, if you would email me with your order number or complete billing address (including zip code), I will be more than happy to assist you. Please include the promotion sale you are referring to please.
|On May 10, 2015, bonsaiguydw Mendenhall, PA wrote:
Posted on May 7, 2015, updated May 11, 2015
On May 7th, 2015, bonsaiguydw changed the rating from positive to neutral and added the following:
I had one plant that was so dry it died. I sent them a note when it arrived and when it died. They assigned a case number and said I\'d hear back in 48 hours. That was April 24. Since them I\'ve emailed 2 follow ups to that claim and heard nothing. Plants that were alive were OK but customer service seems to only exist to respond to notes in Dave\'s Garden,
On May 10th, 2015, bonsaiguydw changed the rating from neutral to negative and added the following:
Can answer here but no action from customer service which had Alll data. No direct contact, no new plant, no regrets...NO positive rating.
On May 10, 2015, Wayside Gardens responded with:
"On Apr 24, 2015 8:39 AM, Wayside Gardens responded with:
We appreciate you taking the time to post on Dave’s Garden about how pleased you are with your order/product. Thank you! Your opinion is valued and we, of course, welcome feedback. It\\\'s customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!
On May 8, 2015 11:43 AM, Wayside Gardens added:
I am so sorry to learn that one of your plants has died. Unfortunately our email department can tend to get behind during the peak season, I apologize they have not responded to your inquiries sent. However, if you would email me with your order number or complete billing address (including zip code), I will be more than happy to assist you. Please include the item you are referring to please.
On May 11, 2015 4:47 PM, Wayside Gardens added:
I am so sorry that you have not been able to get help from our customer service, but if you would email me directly, I will be more than happy to assist you with your issues.
|On Apr 2, 2015, wstew Simpsonville, SC wrote:
In April 2014 bought 20 expensive daylilies. Did not do well and did not come back this year at all. Talked with customer service and they said only 2 months till end of June of 2014 Guarantee. Wayside-Parks used to be a quality company but that has changed drastically, now inferior product, high shipping. Would definitely not recommend now.
On Apr 2, 2015, Wayside Gardens responded with:
"On Apr 3, 2015 12:16 PM, Wayside Gardens responded with:
I am sorry I was unable to contact you directly because I do not have any information. We do carry a seasonal warranty that expires on June 30th of the same season purchased. If you find that a plant received for spring planting is not performing as expected, we do ask that you notify us within the spring growing season so that the proper adjustment can be made during the guarantee period. Our Horticulturists are always happy to offer suggestions and assistance. If you let us know of a problem you are experiencing with your plants, your order is noted so that your guarantee can be extended a little longer for the plants in question. We sorry to hear you are dissatisfied with our service. Would you please provide us with your name, address, order # and we will gladly work with you toward some sort of resolution in this situation.
|On Nov 27, 2014, Rpeazalea Potomac, MD wrote:
Posted on October 13, 2014, updated November 27, 2014
On November 27th, 2014, Rpeazalea added the following:
With the arrival of the first cold, all four plants purchased firm wayside are dead. They never stood a chance. in comparison, I planted 35 other plants this year, including a dozen Camellia's and they all look great.
What is worse than the fact that they all died, due to their low quality, is that Wayside won't live up to their guarantee or do the right thing. Home-depot does more.
On Nov 27, 2014, Wayside Gardens responded with:
"On Mar 3, 2015 11:01 AM, Wayside Gardens responded with:
We sorry to hear you are dissatisfied with our products. We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation.
On Apr 6, 2015 2:56 PM, Wayside Gardens added:
We haven’t heard from you and would still like to assist you. Please email me so that I may help you with this situation.
|On Oct 13, 2014, Debrajjackson Vermilion, OH wrote:
Trying to get a refund is a disaster. Trying to find a real person to help you with a problem is a joke. They absolutely refuse to send my plants at the right time for my area. Why in the world would you send a rose to northern ohio in mid-to late October? Big surprise--the rose didn't make it thru the winter!! I contacted WG and guess what? They want to send the replacement rose in October. So here we go again.
On Oct 13, 2014, Wayside Gardens responded with:
"On Mar 3, 2015 11:05 AM, Wayside Gardens responded with:
We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.
On Apr 6, 2015 2:56 PM, Wayside Gardens added:
We haven’t heard from you and would still like to assist you. Please email me so that I may help you with this situation.
|On Sep 21, 2014, BetNC Hendersonville, NC (Zone 7a) wrote:
This is the first and last year I will order from WG.
On Sep 21, 2014, Wayside Gardens responded with:
"On Sep 22, 2014 8:48 AM, Wayside Gardens responded with:
We have reviewed your posting on Dave\'s Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.
On Apr 6, 2015 2:57 PM, Wayside Gardens added:
We haven’t heard from you and would still like to assist you. Please email me so that I may help you with this situation.
|On Jun 4, 2014, mo_ryan Williamsburg, VA wrote:
Wish I could make that negative in big bold letters with flashing red lights all around. Do NOT order from this company or from Park Seed. Understand I am sadly not one to leave reviews and should have checked the reviews before doing business with either Wayside or Park Seed. If you are reading this - take heed from what others have written. I wish I had. My story is I paid a small fortune for 2 clematis that I could have bought from Brushwood for half the price. But these were supposedly 2 quart plants. The pots were 2 quart but the plants themselves were minuscule, wilted, and beaten up from shipping. I compared them to some clematis I got in from Brushwood that were 1 quart plants yet 3 times the size of the Wayside clematis, vigorous, and healthy. Called them up and had to send pics to their "horticulturist" for review. I did eventually get a response back saying that the plants in question were beautiful and healthy and had no issues. No kidding these plants were tiny, wilted and in lousy shape. I can not believe that she had the gall to say that they were in great shape. Sadly I had a similar experience with Park Seed. I Ordered some lantanas from Park Seed. They came in - get this - a big loose envelope mailer with absolutely no packing material to protect the plants. I've been mail ordering plants a long while and have never received plants like this - bulbs perhaps but plants? Needless to say all but one croaked. Stupid me, I thought this was a fluke and instead of calling them up and pitching a fit - I came back for more. This time I ordered 8 plants. I really wanted this specific lantana and couldn't find it anywhere else. As is the norm - it took about 3 weeks for them to ship the plants out and when the box arrived - I popped it open to see that once again the plants had not been secured or protected in any way. They'd just been beating around in the box. Nothing was left but little stems. Now understand that this year alone I've ordered probably thousands of dollars in plants. Recently bought an old fixer upper and the yard is a gut job. So, starting from scratch with plantings. I've gotten scores of plants that were healthy and had been carefully packed. Of all of them - I had one plant that had been broken (type of plant with a very fragile stem) I called up the company and they apologized profusely and sent out a replacement plant that day. Stupid me I thought I'd get the same customer service from Park Seed. Not even. Could not have cared less. Told me that I had to take pics of the plants and email them with an explanation to their "horticulturists" at Plant Doctor (aka expect no reply) dot com. Days pass and I call again. Told that it might take days for these supposed horticulturists to review my pics. Call again and instead of asking for customer service I went straight to the horticulturist. This guy was actually helpful, marked my account for a refund and then directs me back to customer service. Again, could their customer service be any worse? This woman tries to give me a store credit (no way will I ever shop with them again) AND she tries to - get this - NOT refund me for the shipping and handling! Yep, she tells me, okay, you'll be getting a store credit for x amount. I ask why the difference of the amount vice what I paid? She says I won't be refunding for S&H. I flip a nut at this point. Explain that there is NO way I will pay for S&H for plants that were dead on arrival BECAUSE of their improper packing! We go back and forth and finally she snippily states that I'll be given refund for the full amount but that will take 5-10 days. We shall see. In the meantime I will never ever spend a single dime with either of these companies, nor with any of the companies affiliated with them such as Jackson and Perkins. Shoddy service all around. Ridiculously undersized plants, horrible packing and shipping and the customer service is the worst I've ever seen. Their guarantee is a joke. The only bright light is that these weren't massive orders where I lost hundreds of dollars. The bottom line is - I can not say enough bad things about either one of these companies. There are some fantastic mail order companies out there that with healthy plants and superb customer service. Park Seed and Wayside are not. I can't fathom what their business model must be. I would assume that mail order garden companies rely heavily on return customers. I alone have made multiple orders to with a number of different companies this year alone. How can Park Seed and Wayside expect to conduct business in this manner and still stay in business?
On Jun 4, 2014, Wayside Gardens responded with:
"On Aug 26, 2014 3:10 PM, Wayside Gardens responded with:
We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.
|On Jun 3, 2014, gerryo1 Lynchburg, VA wrote:
On Jun 3, 2014, Wayside Gardens responded with:
"On Aug 26, 2014 3:07 PM, Wayside Gardens responded with:
|On May 20, 2014, cottelpg Hamilton, OH (Zone 6a) wrote:
Early last fall I ordered some perennials from Wayside. Beginning on October 7 I began calling to esquire about the status of my order. In each instance I was given assurances that the order was about to be shipped, but it was not. I ended up calling the company seven times about this issue. The plants did not arrive until mid Nonmember. I doubted their viability when planted that late and I was right. This May I confirmed that all had died. I wrote the company a letter expressing displeasure about all of this this, explaining that I had been a customer of Park Seed for over forty years. My letter was ignored. i don't know if there has been a change of ownership in this company or what. I used to get good service from Park Seed. I do know this: I will absolutely never do business with Wayside or any affiliate of Park Seed again.
On May 20, 2014, Wayside Gardens responded with:
"On Aug 26, 2014 3:05 PM, Wayside Gardens responded with:
|On May 16, 2014, shighlander Fruit Hill, OH wrote:
I have 2 issues to address..one is the condition of my plants....I ordered 5 hydrangea's and a butterfly bush...they were all quart size plants...they were shipped all together in a slender long box..the were in they were overlapped in the bottom of the box and packed with lot's of peanuts...so many that the plants had fractured stems...so they plants I paid a lot of money for were not much more than bareroot.....the other issue I have is that a mere 6 days after I ordered the items I purchased went on sale..by a significant amount...so I email customer service and asked for an in-store credit for the difference...most retailers will honor discounts on merchandise up to 7 days after purchase,...they responded first by saying my order was shipped and they couldn't give me a refund....and I responded by again describing the situation and that I was not asking for a refund but for an instore credit...emailed me back saying the won't or don't do that...I work for an online retailer and started in customer service...and I can tell you this is not how you handle this situation...I will NEVER buy from them again...I'm going to copy the last email response:
On May 16, 2014, Wayside Gardens responded with:
"On Aug 26, 2014 3:03 PM, Wayside Gardens responded with:
|On May 7, 2014, cabbageleaf123 Bayard, IA wrote:
Placed order in Jan 2014. Received plants in May 2014. The Blue Bird Clematis was bent and a flimsy slip of vine that will no doubt die. One of the poppy roots was spoiled and gooey, The other two were alive but poor quality. I reported my dissatisfaction about the Blue Bird Clematis and they emailed back days later and said they needed photos. I am beyond livid. I sent photo of the plant and have not heard back. It's pretty clear to me that they don't care about customer satisfaction. I will buy my plants elsewhere from here on out. When you pay $24.95 for a vine you expect a plant of quality.
On May 7, 2014, Wayside Gardens responded with:
"On Aug 26, 2014 3:02 PM, Wayside Gardens responded with:
|On Apr 4, 2014, bluntforcemama Bothell, WA (Zone 8a) wrote:
I ordered an Illumination Flame Digiplexis this winter, and it arrived dead in early March. I emailed about Wayside Gardens three or four weeks ago asking for advice or inquiring about regeneration and received no reply. Sometimes plants die during shipment, but there is no excuse for no customer service.
On Apr 4, 2014, Wayside Gardens responded with:
"On Aug 26, 2014 2:58 PM, Wayside Gardens responded with:
|On Jul 6, 2013, ivygarden Odell, IL wrote:
I wrote to Wayside Gardens regarding a Burgundy Iceberg Rose I purchased last Fall.It is now Summer and it has not come back - NO growth at all.
|On May 31, 2013, b_schr Wayne, NE (Zone 4b) wrote:
Posted on May 31, 2013, updated May 31, 2013
On May 31st, 2013, b_schr added the following:
The comment concerning Wayside's change of ownership stirred something in my admittedly decreasing memory. Seemed to me they had been aquired by Park Seed some years ago. So went digging.
Look towards the bottom there ... Park Seed hasn't been owned by Parks since 2005 and the company filed for protection in 2010. Now granted, Wikipedia is not always spot on, but if the wiki contributer/s are right the new buyers agreed to keep employees for 3 years. And 2010 + 3 = 2013. Might be that large changes, not all good are taking place.
|On Apr 24, 2013, bpsimp Grape Creek, TX wrote:
I wish I had found this forum prior to ordering from Wayside Gardens. I spent $200 on plants for my first (and only!) order with this company. I, as many others have noted, was surprised and disappointed at the size of the plants received--especially for the cost. A plant destined to become a 4 foot bush arrived as less than a one inch plant--at a cost of $12.95!
|On Apr 16, 2013, rockbound Gassville, AR wrote:
Plants arrived with one missing, and 2 in bad shape. They'd been shipped to be held over the weekend by UPS in Memphis, and then were transfered from UPS to the Post Office, which incurred another 24 hour delay.
|On Apr 9, 2013, vkatalinka Fair Lawn, NJ wrote:
I ordered some plants from Wayside Gardens because someone recommended them. I ordered altogether 7 plants and 6 of them looked terrible, all dried out, broken and extremely small. I paid about 160 dollars for these horrible poor plants. PLEASE DO NOT ORDER ANYTHING FROM THEM. IT IS NOT WORTH IT.
|On Mar 19, 2013, myronl Agawam, MA wrote:
In the Summer/Fall of 2012 I placed an order with Wayside Gardens.
|On Oct 19, 2012, irislady55 Tekamah, NE wrote:
I have ordered from Wayside for years and always appreciated the new items that they carried. I ordered an "Alley Cat" Redbud Tree that I did not receive until June. It was way smaller than I had expected and only had a couple live buds on it. I planted and babied it all summer and it never did really show any more life. When I called to request a replacement, I was told the guarantee for spring shipped items was June 30th and that they might have given me an additional 30 days since they did not ship to me until June. I told them I didn't believe even the 30 additional days were enough time to tell if it was going to live. I was then informed their "guarantee until June 30th" is right in the catalog and on the website as well, and I should have read it before ordering. I should have sent the tiny little thing right back to them! I own a small nursery business and would not expect to have any customers if I treated them this way! I will not order again.....
|On Sep 1, 2012, Bjreg3 Derwood, MD wrote:
Never again will I order from them. I bought a rhodendron from them in may of 2012. In early July it looked wilted and had curled leaves. Late july, I had some tree work done and an arborist told me I had phytopithora (sp), and the plant would die. I was also told that it is common to greenhouse businesses. I contacted them in early August only to be told their guarantee only covered until July 30, so I was out of luck. some guarantee and even less service.
|On Jul 7, 2012, reeve1 Plano, TX (Zone 8b) wrote:
Posted on February 19, 2011, updated July 7, 2012
On July 7th, 2012, reeve1 added the following:
They sent the wrong plant, and it was misrepresnted in their catalog. I spoke with a horticulturist who agreed with me in writing and stated that I should contact Wayside, tell them that one of their horticulturists has asked that they issue a refund. 4 times now over a 2 month period they apologize, tell me that NOW a refund has been issued and I should see it in 7-10 days, and nothing ever happens. I have finally called my credit card company to dispute the charges. I have written authorization from their people that a full refund should be issued, but can't get anyone to do anything. Don't waste your time with these people. It's not the same company you did business with in the past. Run far away!
|On May 21, 2012, kmclau03 Winchester, MA wrote:
I will NEVER order from this company again. I ordered a box of plants - and the majority of them arrived looking dead, leaves shredded...and the smallest plants I have ever ordered (one plant - which was quite expensive - had only 1/3 of a tattered leaf left on it... and for the record...it wasn't a "bulb type plant" that was just dormant - it was dead). I contacted the company 3 times so far...and haven't heard back. Now two weeks later...all the plants they sent are completely dead - no amount of TLC could bring them back. (Plants I ordered from other companies are all doing fine...so the "growth conditions" in my yard are not the problem).
|On Apr 29, 2012, ruffntuff Bloomington, IL wrote:
I will not order from this company again. I just received four boxes of plants from them, Many of the small plants had blooms, branches, and/or leaves broken off and the one tree had the central leader broken, My biggest complaint is that they surround the plants with styrofoam peanuts which make a mess when you open the box. Other companies mail plants without these, and they arrive in better condition.
|On Apr 6, 2012, kndlpwendl Bellewood, KY wrote:
I've used Wayside for years not knowing how many companies are out there. Their catalogs and on-line presence are beautiful. I always thought my 50%-75% success rate was my fault.
|On Mar 21, 2012, bluemoon1948 Opp, AL (Zone 8b) wrote:
I have had good experiences in the past with Wayside so was quite surprised with this order and not pleasantly. My order was incorrect in that I ordered a Rose Bolero (white) but received a tree rose in a hot pink color. Other items in the order were dry and the Butterfly bush had broken stems,curled and brown leaves...not dead but obviously not doing well. I live in Alabama and it took 7 days to arrive. I emailed upon receipt my concerns...no response. about 4 days later I sent a second email...no response. it has now been 15 days since they said they shipped. I sent an email this morning letting them know I will be shopping elsewhere and how disappointing their decline and lack of customer service is. My garden budget is small so my order of over $100 was substantial for me. Live and learn I guess.
|On Sep 24, 2011, KathyInSandiego Escondido, CA wrote:
Their packing of the plant materials is deplorable. The poor plants arrived at my house dead and completely squished. I've made several phone calls to their "customer service" and got absolutely nowhere. I cannot even get a supervisor to return my many phone messages. I'm considering reporting them to Consumer Affairs. AVOID AT ALL COSTS!
|On Aug 27, 2011, Hummergal Fairport, NY wrote:
Posted on May 8, 2006, updated August 27, 2011
On May 9th, 2006, Hummergal added the following:
I just received another Parks Seed Catalog which made me want to add to my comments. I just have to say that it surprises me how quickly a company can contact it's sister company in order for them to draw clients and yet not make that same effort to let an existing customer know that the majority of their order has been canceled. And from the comments I've read here it seems I am not alone in this complaint.
On August 27th, 2011, Hummergal added the following:
|On Jun 17, 2011, dyzzypyxxy Sarasota, FL (Zone 9b) wrote:
I have not ordered from Wayside for at least 2 years now. This was because of several bad experiences, poor plants being delivered, and sale offers not honored. The last straw was when I placed a large order, as they had offered a 40% discount at the end of the season for an order of $100 or more.
|On May 23, 2011, cabarnes Westfield, NJ wrote:
Posted on January 20, 2007, updated May 23, 2011
On May 23rd, 2011, cabarnes changed the rating from positive to negative and added the following:
I'm now going to give them a bad review. I received an evergreen last year, that was expensive, and when it arrived you (and I'm not kidding, I'm very serious) needed a magnifying glass to see. I called them right away and the woman told me that they couldn't do anything just because it was small, that I needed to wait because it would grow quickly. It didn't grow, it disappeared, even though I put a marker near it so I could find it again. They refused to replace it. I then received some plants that arrived rotted and they told me to plant the roots, that a new plant would come up. I had to give them the benefit of the doubt, but nothing ever sprouted. 'They refused to replace it. Even after this I placed an order a month ago. A plant arrived snapped off and got the same story that I need to plant and something will come up from the root. Nothing is coming up and they aren't sending a replacement. It's the end for Wayside and me. My positive experiences are a thing of the past.
On May 23, 2011, Wayside Gardens responded with:
On Feb 21, 2007 4:10 PM, Wayside Gardens added:
I am happy to hear that you enjoyed our products so much.
|On May 19, 2011, charbrandt1 Eugene, OR wrote:
In April, 2011, I ordered on-line over $100 worth of plants (3 ferns, 2 clematis & 3 vinca minor) because of a promotion to receive a $50 gift certificate to use in May. When I went to check out there was also an opportunity to receive 20% off. I made sure that even net the 20%, I would spend at least $100 so as to receive the gift certificate. Well, I called "customer service" to make sure the order went through correctly. They told me I couldn't take the 20% discount, too, although there was no statement regarding this at the check-out menu. I asked them to go ahead and take off the 20% discount so I would get the $50 gift certificate. He told me he couldn't do that because the order already went through. I'm an accountant and I know this can be done. I spoke with the supervisor and she went ahead and sent me the gift certificate. Well, I was VERY disappointed to receive pitiful looking plants (the gift certificate came at the same time)! The fronds on the ferns were brittle. The clematis & vinca minor were supposed to be gallon-size, but looked like they were 4"-pot plants put in gallon cans. I called for a return authorization and was told to ship them the cheapest way for me, which was fine. I also said I would send back the gift certificate, but she said to keep it as it would make up for my shipping costs. So, I will use it on bulbs, but I will no longer order live plants from them. I found a gorgeous clematis almost 4' tall at a local nursery for less cost. I think I will stick to local nurseries in Oregon from now on!
|On May 5, 2011, AnnicaG Wilmette, IL wrote:
Terrible customer service. The plant I received seems in good condition. I received a coupon with the plant and went online to order some other ones. I discovered the coupon had expiration date prior to when I received my plant. I called customer services which at first told me I couldn't not redeem the discount and then after I asked to speak to a supervisor I was told I could have a 10% discount and not the 15% my coupon said. I preceeded to place my order over the phone but the representative was so rude and unpleasant that I ended up deciding not to order from this company. They didn't seem to know what customer service is.
|On Apr 26, 2011, suzie126 Merrill, WI wrote:
JI ordered 12 First Arrival Peonie's last year. 8 of them are up nice and 4 no sign of life, I dug under there is no Root!! None!! I called them, they said there is nothing they can do , because I am in zone 3 and this peonie in there book any way is for z4. On the backof my book it says nothing about zone 3 , matter a fact the largest percentage of garden catalogues have me in z4, but she had to get irate with me, say it dosent matter what other's have me in there zone , its there zone that counts, and she didn't care if I ever ordered from them again. GREAT CUSTOMER SERVICE!!!!! I Guess I can take my business elsewhere, its probably the worst I have been treated.
|On Sep 21, 2010, tempehmaker Benicia, CA wrote:
I also ordered the Bloomerang Lilac bush which is relatively new and very expensive ($40+ with shipping) I received a two inch dead plant that the company said was "sleeping" and I needed to wait until a few months before they would do anything. I am an avid gardener and I know the difference between dead and hibernating. After waiting the suggested time and "babying" it, it was still dead. Interesting that the suggested time was after the time I could contest it on my credit card (90 days) By then they had sold out so could not replace it and would only give me a partial credit. I will never order from them again!!! RIP-OFF!
|On Sep 11, 2010, NGW Farmington Hills, MI (Zone 5b) wrote:
Best nursery website around! Great variety, too. Quality and size of plants -- pathetic. I use Wayside Gardens website to research and view plants; then, I search them out on the web and order for some other mail-order nursery. I've learned...