On May 11, 2012 I placed an order of ladybugs with this company and paid an additional fee for the bugs to arrive in 1 or 2 days. The ad said they must arrive quickly to ensure survival. After 5 days they did not arrive, so I called and was told "not to worry, they will be fine." On May 19th I had STILL not received them, so I emailed them, complaining that I had paid extra for a 1-2 day delivery, yet had not yet received my bugs. I finally received my bugs on May 21, and about half of them were dead. I still had not heard back from them. Once again I emailed them to inform them that half the bugs were dead. I asked them to please rectify the problem or I would report them to the Better Business Bureau. To this I received a brief email stating that they would get back with me soon. NOTHING!!! I finally wrote again today demanding action and was told to call customer service. I will NEVER order from this company again!!!! They do NOT stand behind their guarantee or their products. They will be reported to the BBB.
I totally agree with the previous comment. Gardeningzone.com's customer service is terrible to non-existent. I recently purchased lacewing larvae and found no live larvae in the bottle. They said I probably didn't know what I was looking for (I did) and to contact them again once the larvae have had a chance to mature. 5 weeks later still no signs of lacewings and they won't answer my emails. I won't use them again.
I ordered lace wings and six praying mantis cases that I recieved March 17. I have not seen on lace wings and I keep the egg cases of the mantis on front porch and check several times a day and still nothing has hatched. I have emailed them at least five times and they have not once responded to my email. I have used gardens alive in the past and never had a problem. This company has the worst customer service and the products are inferior and I would steer all to stay away from using their products and find a more responsible company that stand behind their products.
I spent almost seventy dollars on nothing, feel very ripped off.