Comments regarding Eden Brothers Seed CompanyClick here to return to Eden Brothers Seed Company's listing.
|On Apr 15, 2013, daisy71 Asheville, NC wrote:
Posted on July 19, 2011, updated April 15, 2013
On April 15th, 2013, daisy71 added the following:
I have been ordering from Eden Brothers for the last 2 years now. All in all, I have placed a total of 5 or 6 orders I think and have been satisfied with them all. I don't think of myself as a very easy customer to satisfy but so far so good. Eden has had a good tracking record at shipping on time, their prices are fairly competitive and germination rates have been excellent. I am a huge fan of Zinnias and Eden Bros offering can't be beat. I am ordering some Dahlias now and will post my findings once they grow. Hopefully Eden Bros will continue to keep me happy.
|On Apr 13, 2013, Kxmulli Los Angeles, CA wrote:
I took a chance and placed a first order for several items. Big mistake.
On Apr 13, 2013, Eden Brothers Seed Company responded with:
"On May 8, 2013 9:29 AM, Eden Brothers Seed Company responded with:
Upon receiving customerís photos, we did notice that the peonies did not have as many eyes as described on our site. We immediately offered to reship a new bag of peonies free of charge. Customer chose a refund instead which we provided in the form of a check as customerís credit card was expired so the refund did indeed take a little longer to reach its recipient.
|On Apr 10, 2013, nicomyth Toccoa, GA wrote:
Posted on August 18, 2012, updated April 10, 2013
On August 18th, 2012, nicomyth changed the rating from positive to neutral and added the following:
I am not sure how I feel about this company now. I want to say that I am still happy with most of the seeds that I bought. (The orange bell peppers were wonderful) However I cannot recommend the cosmos "Bright Lights" seeds. I ordered a 1/4 lb and wish I had simply bought a packet. The flowers have never bloomed. I emailed Eden Brothers and the response was, as I understand it to be, there is no guarantee on seed. I have grown this variety before (from Burpee's catalog) and it has grown and bloomed. These grew into 4ft huge plants but never produced flowers. It is mid- August now. So I have to remove them. I don't think I will use this company next year.
On April 10th, 2013, nicomyth changed the rating from neutral to negative and added the following:
It would seem that this company does not care about their customer after the sale. After reading some other negative reviews I must tell you that they are believable. I never did receive a good resolve on my issue with the Cosmo seeds. Eden Brothers sent me a standard email response of "Other customers have not complained of any problems with these seeds. . " Which I find slightly amusing since I found another comment to the same affect online regarding these same seeds. . . Hmmm. So I have decided not to order from them this year. Even though the germination of the seeds was great the customer service is non-existant.
|On Mar 10, 2013, bmbranno Avra Valley, AZ wrote:
I have given this company plenty of fair notice that I would post a negative email comment if they chose not to respond to two previous emails I have sent them in the past several weeks. They have yet to respond but were very willing to take my $115.90 when I ordered from them (February 5, 2013). My complaint is simple (beyond their very bad customer service when it comes to responding to complaints), they only gave me 5 Black Beauty zucchini seeds, 7 Crookneck Squash seeds, and a pathetic 9 Acorn Table Queen seeds. I simply asked them to be professional enough to respond to their emails in a timely matter (if at all), and to explain why I received so little of these seeds. I am constantly doing reviews as a professional online for Amazon.com, Yahoo, Hubpages, google +, etc. and to be honest, this company clearly does not care about anything beyond receiving payment for their product. Beyond that they cut the customer out of all contact. Poor customer service is every bit as detrimental to sales as no customer service, and so far Eden Brothers has indicated they really don't care what the public thinks when they failed to respond to the two previous emails I've sent them giving them more than enough time to remedy the problem. I would not recommend this company to anyone considering the vast number of other options available, and am surprised that Eden Brothers can stay in business with such terrible customer relations. It's situations such as this that damage the credentials for all online sales, which is a shame considering there are numerous other retailers online who offer superb service and respond readily to all email through their hotlines. I can't imagine them providing a rebuttal as they haven't replied at all so far. It'd be a shock if they did at this point. And to work things out? Really? Why should it take you as a liaison to work out something they could have provided all along? What's the point in that? All they had to do was simply respond. Instead they continue to send even more emails pushing their products. Why would I buy more from a company that cannot communicate with dissatisfied customers? And if they cannot handle the vast number of emails then they need to expand on their hires to cover that area as well, which I suggested in a previous email to them.
|On Feb 7, 2013, kblazey Minneapolis, MN wrote:
I recently placed an order for the upcoming season, great prices and quick delivery. I really like the large variety of seeds offered, I bought some things I've never heard of and am excited to get planting this spring! Will definitely be back for more!
|On Jan 28, 2013, pddrake Centerville, SC wrote:
Eden Brothers flat SUCKS! I asked a single question before purchasing and they were far too busy to answer. Ordered from Sustainable. WILL NEVER order from Eden. Caveat Emptor.
On Jan 28, 2013, Eden Brothers Seed Company responded with:
"On May 8, 2013 9:33 AM, Eden Brothers Seed Company responded with:
We here at Eden Brothers sincerely value our customers and we do our best to respond to all emails and voicemails in a timely manner. Mr. PDDrake's email was sent on a Friday afternoon, during a very busy time of year here in our warehouse and we are not in the office during the weekends. He received a response shortly after with a detailed answer to his question. He was also thanked for his efforts to help improve our site by bringing our attention to an additional area of information to be included on the product listing.
|On Oct 25, 2012, TrinityRanch Macdoel, CA wrote:
The LOOP THE LOOP IRIS said #1 rhizome on Eden Brothers site.
|On Jul 6, 2012, fred40 Middletown, NY wrote:
Last year I ordered 1lb. of their "Burst of Bloom mix", and I was very impressed, but not every variety came out, flower newbie me didn't understand that half the mix was perennials. The small area I planted was wiped out by Hurricane Irene which badly flooded my property. Even so, this year the patch is beautiful from dropped seeds perhaps. So this year I worked hard to clear about 10,000 SF of tall grass at the back of my yard. Cleared debris and then rototilled twice, no lime or fertilizer. Smoothed out by dragging a weighted pallet. This time I ordered 5 lbs of their "All Annual" wildflower mix. I seeded the plot on April 21st. By July 1st, the plot is the MOST incredible display of color and beauty I have ever seen! Everyone is amazed at how stunning this wildflower field is! The price, service, shipping, and quality of this product is unbelievable. I will order from this great company every year, thanks Eden Bros!!!
|On Jun 20, 2012, dcamz31 Country Walk, FL wrote:
Posted on June 13, 2012, updated June 20, 2012
On June 20th, 2012, dcamz31 changed the rating from negative to positive and added the following:
Since writing to Eden Brothers, we have received an outpouring of support and consideration. Several emails have been exchanged which reflects a complete antithesis of my initial experience with the company. Eden Brothers has offered to replace the products which have not produced the desired, or quality results the company promises. We are looking forward to future business with Eden Brothers and will certainly post additional raves about this company as our relationship and garden grows.
We are also members of a church which is under renovations and plan to add a garden. Hopefully we will be able to post some pictures in the future of the success of this project.
|On May 4, 2012, Oberon46 (Mary) Anchorage, AK (Zone 4b) wrote:
Posted on May 4, 2012, updated May 4, 2012
On March 13th, 2012, Oberon46 changed the rating from neutral to positive and added the following:
I heard from Eden Brothers today. They are sending the missing bulbs. Can't complain about that. Am looking forward to how the bulbs perform.
On May 4th, 2012, Oberon46 changed the rating from positive to negative and added the following:
Well, here it is May 4th and no bulbs. I am sure it got lost in the shuffle and I am not inclined to spend time chasing 5 bulbs. Not a big deal but I won't order from them again.
On May 4th, 2012, Oberon46 changed the rating from negative to positive and added the following:
That was amazing. They called me just now, only minutes after the above post and were wonderfully nice. They offered me 10 bulbs and profusely apologized for having somehow missed the 5 bulbs back in March. I told them that the 5 would be fine and I could understand in the rush of spring and all that 5 little bulbs could easily be missed. I was really impressed with the sincerity of the apology and concern that my little order didn't make it timely. Most certainly will look at their seeds and bulbs again next spring.
|On Apr 19, 2012, dlaurence Richmond, MO (Zone 5a) wrote:
Ordered several rubrum lilies, dahlias and astilbes. Prices very reasonable--cheaper than eight other competing vendors (including a popular auction site); shipping free. The lily bulbs, in particular, were the largest size I have ever seen in any lilium (ranging between 18-20 cm), let alone a species lily.
|On Apr 5, 2012, desert_witch Lucerne Valley, CA (Zone 8a) wrote:
I recently made a decent sized online seed order from EdenBros. I shopped only in their "Heirloom" section as I am primarily interested in heirloom, open pollinated seeds. When I began to catalogue my order (adding my entries to my journal here at DG) I discovered that one of the varieties of corn seed that I purchased from them, "Silver Queen" is in fact a hybrid that will not set viable seed. Having already done a bit of research regarding the definition of "heirloom" and finding that it varies a bit I called EdenBros to inquire.
|On Feb 6, 2012, Karlorr Phoenix, AZ wrote:
Much of what I learned from the customer service rep was new to me. I'll admit it - I'm a rookie. (but I'm learning quickly!) She took the time to carefully explain things in terms that I could grasp. I'm sure I wasn't a delight to deal with. I can't hear very well and I called back numerous times. I was extremely pleased with the customer service & the speed in which my order arrived. I'll let you know how good the firework show is when they bloom! Count me among the happy customers of Eden Brothers.
|On Jan 14, 2012, DeepSouth1972 Dahlonega, GA wrote:
Nothing but good things to say about Eden Brothers. Great service and great results. Keep up the good work!
|On Dec 29, 2011, 4justice2 Bullhead City, AZ (Zone 9b) wrote:
Posted on December 28, 2011, updated December 29, 2011
On December 29th, 2011, 4justice2 changed the rating from negative to neutral and added the following:
Okay, finally received a reply from Eden Brothers from Laura in Cust Serv on the 29th. She apologised and said they had a glitch in their system and offered free shipping thru the 29th. This was the first time ordering from them so I am giving them the benefit of the doubt because those things happen but I am only changing my rating to Neutral because I am taking a wait and see attitude till I receive my order.
On Dec 29, 2011, Eden Brothers Seed Company responded with:
"On Dec 28, 2011 11:10 PM, Eden Brothers Seed Company responded with:
|On Dec 26, 2011, steve_mass Millbury, MA wrote:
Posted on October 6, 2011, updated December 26, 2011
On December 26th, 2011, steve_mass changed the rating from neutral to positive and added the following:
I emailed the company on October 6th, as I wanted to be sure I wasn't forgotten. I received a reply from Laura asking that I be "patient" as this was the "height of the season" for them, and that they would contact me next Monday.
I waited two Mondays, then emailed Laura again, asking for the status of my replacement bulbs. I got another email response from Laura on the 19th of October, saying that they had been waiting for the bulbs to come in from their grower and that they would be sent out in the next available shipment.
Finally, I got a phone call from someone else in Customer Service asking me about my unfilled order. I explained my situation and she promised that the bulbs would be sent out right away and that they would include and additional 25 bulbs for my patience. Within two days the bulbs arrived in great condition, including 25 extra of the daffodils I had ordered and they went into the ground with plenty of time to spare before the ground froze.
Any company can make a mistake in an order, but Eden more than made good on this order.
On Dec 26, 2011, Eden Brothers Seed Company responded with:
"On Oct 10, 2011 10:36 AM, Eden Brothers Seed Company responded with:
Thanks Steve. We apologize for the mistake, and we'll be sure to get you the proper bulbs. We appreciate your business.
|On Nov 20, 2011, veggielady999 Fallbrook, CA wrote:
I have ordered vegetable seeds for my summer garden for 2 years now through Eden Brothers and have been happy with my results. Large selection to choose from, great germination rates which has resulted in a big, bountiful garden - so I couldnt be happier. I just ordered seeds for my fall/winter garden (I can garden year-round where I live) and received them within days of ordering. I've never planted a winter garden, so wish me luck, I cant wait! My experience with Eden Brothers has been very positive and I will continue to use them as my vegetable seed source.
|On Nov 15, 2011, Scooty Peterborough,
United States wrote:
I ordered 1/4 lbs each of two types of penstemon and seeded them in August.
|On Oct 24, 2011, Zinnia123 Athens, GA wrote:
Very happy with this company so far! Price has been right (free shipping was the cherry on the cake) and I just received the beautiful bulbs! Nice size and very healthy looking!! I just planted them and will write back in the spring to report on the results. But so far so good...
|On Oct 14, 2011, bottlegreen Saint Paul, MN wrote:
If there were a "mixed" category, I'd have chosen that. The order I'd placed last May finally arrived (35 daffodils, 100 crocuses) and the bulbs all looked healthy and were a good size. The problem? I did not receive the 50 'Cream Beauty' I'd ordered, receiving instead 50 'Snow Bunting.' I was never contacted by the company to ask if I wanted a replacement or a refund.
On Oct 14, 2011, Eden Brothers Seed Company responded with:
"On Oct 24, 2011 2:07 PM, Eden Brothers Seed Company responded with:
|On Oct 10, 2011, DrShigo Fall City, WA wrote:
I ordered a substantial quantity of both seeds and various bulbs. I received them promptly and they are absolutely the gems of my landscaping. Thank you!
|On Sep 20, 2011, rubykate Richmond, VA wrote:
I called for clarification on an order I was submitting on line during regular office hours and no one has returned my call. This is not the reason for my negative review.
|On Aug 19, 2011, bigskyseeker Turlock, CA wrote:
I ordered well over $100 of wild flower seed mixture from Eden Brothers Seed Company in the summer of 2010. Come Fall 2010, I sowed them as directed in 3 out of the 4 locations that they were planted. The seeds were both annual and perennial mix and were planted in Montana, Ohio and Tennesee respectively. To date, August of 2011, little has sprouted or bloomed with exception to a few small blue flowers.
On Aug 19, 2011, Eden Brothers Seed Company responded with:
"On Aug 23, 2011 12:16 PM, Eden Brothers Seed Company responded with:
|On Jul 15, 2011, treehugger8619 Tustin, CA wrote:
I ordered Seeds and Bulbs from Eden Brothers. The seeds shipped the same day and the bulbs 2 days after I ordered. The packaging on the seeds was very appealing, and when they bloomed I was just thrilled! I got the All Annual Wildflowers, and they are so much better than the picture. I ordered Gladiolus Bulbs, the Border Mix and I am so very pleased! The Bulbs were large and in great condition upon arrival and again the bloom was so much better than I could have every expected. I will order many more times and I tell all my friends to try them out! WAY TO GO BROTHERS!
|On Mar 23, 2011, purplekayak Bemidji, MN wrote:
I am thinking of ordering some lilly bulbs from this company. I was confused because the address for Eden Brothers listed on Watch Dog is in Florida and the site that I found on Google is in Georgia. They have the same phone # , so they must be the same company. Their web site is great & rhe lady I talked to in customer service was helpfull, friendly & knowlegable. I think I may give them I try.
|On Feb 2, 2011, tervuren Jacksonville Beach, FL wrote:
Is Eden Brothers still operating?
|On Nov 9, 2010, gardengirl827 Drayden, MD wrote:
I bought a new home and have been doing a lot of research for flowers and some seed to plant in my gardens. After reading the reviews on DG I chose three companies to order from based on what they offer and the reviews I found here on DG. I love Daves garden communities and all of the information! :-*
|On Jun 15, 2010, sjweld Reedsburg, WI (Zone 4b) wrote:
This spring I ordered Sweet William, Dianthus and Marigold seeds from this company. I started a number of other seeds under the same conditions as I started these. With my other seeds I had very good germination rates. Well over 90% on each of them. With the seeds I got from Eden Brother's, I had VERY poor germination. I'd be lucky if it was 10%. I'm not at all happy with the seeds I got from them and only hope the bulbs I am suppose to be getting shipped in the fall are better than the seeds.
|On Apr 30, 2010, NBT Clearwater, FL wrote:
I must say that Eden Brothers has been an excellent company to deal with. I ordered some Canna bulbs last year, and understood that this was a spring shipment. I pretty much forgot about the order, and after the first of the year inquired by e-mail the status, and asked about a general time frame of when "spring shipment" was.
|On Apr 26, 2010, diggingdaisy Charlottesville, VA wrote:
I ordered seeds and bulbs. They arrived quickly, as ordered, and appear quite healthy. I will order from them again.
|On Apr 6, 2010, DGRich53 Janeville, WI wrote:
Eden Brothers is truly one of the internet garden's hidden gems. I ordered several flower seeds from them. They arrived fast and the price was about a 1/3 of that for one of the biggest sellers of seeds. I set up several trays and have over 95% success. Pretty darn good. My only issue would be that the seed package often contains little or no "basic" plant information. You have to go back to the website for the basic info. Something I hope they will fix in the future. Eden Brothers is now my 1st seed site when I'm looking for something.
|On Oct 8, 2009, tempoper59 Farmdale, OH wrote:
Very pleased with this company! I placed a few orders with them and received top notch tulip bulbs and daffodils. I would recommend them very highly! They also shipped in a timely manner which I appreciated.
|On Aug 13, 2009, BarnBull Milan, OH wrote:
From my experience dealing with this company, I was very happy. I purchased wild flower seeds and zinnias. There prices are great and the ship time was very fast. I definitely reccommend eden brothers and will order from them again.