I have given this company plenty of fair notice that I would post a negative email comment if they chose not to respond to two previous emails I have sent them in the past several weeks. They have yet to respond but were very willing to take my $115.90 when I ordered from them (February 5, 2013). My complaint is simple (beyond their very bad customer service when it comes to responding to complaints), they only gave me 5 Black Beauty zucchini seeds, 7 Crookneck Squash seeds, and a pathetic 9 Acorn Table Queen seeds. I simply asked them to be professional enough to respond to their emails in a timely matter (if at all), and to explain why I received so little of these seeds. I am constantly doing reviews as a professional online for Amazon.com, Yahoo, Hubpages, google +, etc. and to be honest, this company clearly does not care about anything beyond receiving payment for their product. Beyond that they cut the customer out of all contact. Poor customer service is every bit as detrimental to sales as no customer service, and so far Eden Brothers has indicated they really don't care what the public thinks when they failed to respond to the two previous emails I've sent them giving them more than enough time to remedy the problem. I would not recommend this company to anyone considering the vast number of other options available, and am surprised that Eden Brothers can stay in business with such terrible customer relations. It's situations such as this that damage the credentials for all online sales, which is a shame considering there are numerous other retailers online who offer superb service and respond readily to all email through their hotlines. I can't imagine them providing a rebuttal as they haven't replied at all so far. It'd be a shock if they did at this point. And to work things out? Really? Why should it take you as a liaison to work out something they could have provided all along? What's the point in that? All they had to do was simply respond. Instead they continue to send even more emails pushing their products. Why would I buy more from a company that cannot communicate with dissatisfied customers? And if they cannot handle the vast number of emails then they need to expand on their hires to cover that area as well, which I suggested in a previous email to them.
I recently placed an order for the upcoming season, great prices and quick delivery. I really like the large variety of seeds offered, I bought some things I've never heard of and am excited to get planting this spring! Will definitely be back for more!
Eden Brothers flat SUCKS! I asked a single question before purchasing and they were far too busy to answer. Ordered from Sustainable. WILL NEVER order from Eden. Caveat Emptor.
On Jan 28, 2013, Eden Brothers Seed Company responded with:
"On May 8, 2013 9:33 AM, Eden Brothers Seed Company responded with:
We here at Eden Brothers sincerely value our customers and we do our best to respond to all emails and voicemails in a timely manner. Mr. PDDrake's email was sent on a Friday afternoon, during a very busy time of year here in our warehouse and we are not in the office during the weekends. He received a response shortly after with a detailed answer to his question. He was also thanked for his efforts to help improve our site by bringing our attention to an additional area of information to be included on the product listing.
We do regret that we are not able to answer emails immediately upon their receipt, but they will always be answered as quickly as possible. We also provide a phone number on our site for more immediate service.
The LOOP THE LOOP IRIS said #1 rhizome on Eden Brothers site.
Notice in their reply they refer to them as TULIPS>>
Below is the Answer to my E Mail:
We have not heard of any similar complaints on the quality of the Loop The Loop TULIP so I do believe that you were sent a product in good condition.
I was looking for more kinds of Kale and came across Eden Brothers and signed up for their Ads.
When I received one it had FREE shipping so I decided to try them. I ordered the kale and a few other things and then looked at the Iris and found Loop the Loop, they were a few $ cheaper than Schreiners Iris Gardens and came in a group of 5.
Each year I order a lot of Iris, If the name is a Schreiners Iris then I can usually count on it.
These IRIS were NOT #1 RIZOMES they were teeny tiny and sent in a plastic bag w/ no air in a sealed box. They were NOT worth planting before shipping and worse after being sent that way. Nothing on the box indicating live plants, so they were stuck in the mail box.
Sent: Friday, October 5, 2012 10:39 PM
Subject: Your Receipt Order Number: 78065 1 Bearded Iris - "Loop The Loop" - Bag of 5IRWH 101-3845 -qb5 $19.99
PLEASE PUT MY PHONE NUMBER ON PKG W/ A NOTE TO CALL, I live on a Ranch far from Post Office
The reason I stated in the E Mail that their Cust service was good is because I called to add more Iris to the order and they promptly called me back. I wasn't available and it shipped before I got back to them, Thankfully or I would have a lot more of these NO GOOD IRIS RIZOMES.
I would NOW SAY THEIR CUSTOMER SERVICE IS BAD
My E Mail to Eden Brothers
Subject: IRIS ORDER
Your Customer service is good but that doesn't make up for such poor quality plants.
This Very small package has caused me GREAT inconvenience trying to locate it.
1st. the tracking didn't work.
2nd. It didn't state it was LIVE PLANTS so it was put in my mailbox.
Then after all the hassle I get it to find these SMALL half dead Iris in my mail box. The mail lady called me to say she had found them. They always call me if I have LIVE PLANTS.
I WANT A REFUND.
Answer to my E Mail:
We have not heard of any similar complaints on the quality of the Loop The Loop TULIP so I do believe that you were sent a product in good condition.
Last year I ordered 1lb. of their "Burst of Bloom mix", and I was very impressed, but not every variety came out, flower newbie me didn't understand that half the mix was perennials. The small area I planted was wiped out by Hurricane Irene which badly flooded my property. Even so, this year the patch is beautiful from dropped seeds perhaps. So this year I worked hard to clear about 10,000 SF of tall grass at the back of my yard. Cleared debris and then rototilled twice, no lime or fertilizer. Smoothed out by dragging a weighted pallet. This time I ordered 5 lbs of their "All Annual" wildflower mix. I seeded the plot on April 21st. By July 1st, the plot is the MOST incredible display of color and beauty I have ever seen! Everyone is amazed at how stunning this wildflower field is! The price, service, shipping, and quality of this product is unbelievable. I will order from this great company every year, thanks Eden Bros!!!
Posted on June 13, 2012, updated June 20, 2012
I have been growing orchids for quite some time. While I don't see myself as an expert, I do have a basic understanding of how to grow plants and keep them alive. I decided to purchase a decent amount of bulbs and seeds from Eden Bros in the hopes to have an abundant supply of flowers for my wife, and as something to do with my kids.
My order of Lily and Cala Lily bulbs arrived on time, however, I had concerns with several of the bulbs as they appeared simply sub-par. I contacted Eden Bros and even sent pictures of a few of the items I was concerned with. The people I spoke with stated that they would be just fine. I will circle back to the Cala Lilies in a moment. Out of the five blackout Lily bulbs, all grew wonderfully. That was the best and most satisfactory experience with these bulbs. Out of the five white Lily bulbs, one grew amazingly while two others grew not so well and the other two have yet to produce anything. The bag of mixed colored Lilies have yet to mature into anything looking promising. Now, the Cala Lilies, the ones I sent a picture of, which Eden Brothers charges $20.00 for produced two, count them two decent looking yellow flowers. Bulbs I was promised that would grow just fine. When I called the company and expressed my doubt that these would actually be productive, I also asked about a satisfaction guarantee. The person I spoke of stated that there was no guarantee, and that they will "on occasion" consider replacing items, IF they are sent back, and IF the company feels like they should do anything about it, they MIGHT issue replacements.
I have place a few phone calls to Eden Brothers and have not been able to get anyone on the phone.
I had looked at several different growers and all seemed like they had something I wanted, but decided to go with Eden Brothers as I was making a large order that would ship for free. Now I regret that.
On June 20th, 2012, dcamz31 changed the rating from negative to positive and added the following:
Since writing to Eden Brothers, we have received an outpouring of support and consideration. Several emails have been exchanged which reflects a complete antithesis of my initial experience with the company. Eden Brothers has offered to replace the products which have not produced the desired, or quality results the company promises. We are looking forward to future business with Eden Brothers and will certainly post additional raves about this company as our relationship and garden grows.
We are also members of a church which is under renovations and plan to add a garden. Hopefully we will be able to post some pictures in the future of the success of this project.
On May 4, 2012, Oberon46 (Mary) Anchorage, AK (Zone 4b) wrote:
Posted on May 4, 2012, updated May 4, 2012
Posted on March 13, 2012, updated May 4, 2012
Posted on March 13, 2012, updated March 13, 2012
I ordered 10 mixed begonia bulbs, 1.25". I received them timely but while the package said 'qty 10' I only received 5. I sent them an email on March 9. Waiting for a reply. At first I was a little disappointed in the tiny size of the bulbs, but then reread and determined that they were about the size specified. I had bought some locally at a much higher price ($3.95 to $4.00) but they were 3-4" across and budding. I paid about $3.00 each for the Eden Brothers bulbs so I guess I got what I paid for in size. Will let you know their response on the missing bulbs.
On March 13th, 2012, Oberon46 changed the rating from neutral to positive and added the following:
I heard from Eden Brothers today. They are sending the missing bulbs. Can't complain about that. Am looking forward to how the bulbs perform.On May 4th, 2012, Oberon46 changed the rating from positive to negative and added the following:
Well, here it is May 4th and no bulbs. I am sure it got lost in the shuffle and I am not inclined to spend time chasing 5 bulbs. Not a big deal but I won't order from them again.On May 4th, 2012, Oberon46 changed the rating from negative to positive and added the following:
That was amazing. They called me just now, only minutes after the above post and were wonderfully nice. They offered me 10 bulbs and profusely apologized for having somehow missed the 5 bulbs back in March. I told them that the 5 would be fine and I could understand in the rush of spring and all that 5 little bulbs could easily be missed. I was really impressed with the sincerity of the apology and concern that my little order didn't make it timely. Most certainly will look at their seeds and bulbs again next spring.
On Apr 19, 2012, dlaurence Richmond, MO (Zone 5a) wrote:
Ordered several rubrum lilies, dahlias and astilbes. Prices very reasonable--cheaper than eight other competing vendors (including a popular auction site); shipping free. The lily bulbs, in particular, were the largest size I have ever seen in any lilium (ranging between 18-20 cm), let alone a species lily.
On Apr 5, 2012, desert_witch Lucerne Valley, CA (Zone 8a) wrote:
I recently made a decent sized online seed order from EdenBros. I shopped only in their "Heirloom" section as I am primarily interested in heirloom, open pollinated seeds. When I began to catalogue my order (adding my entries to my journal here at DG) I discovered that one of the varieties of corn seed that I purchased from them, "Silver Queen" is in fact a hybrid that will not set viable seed. Having already done a bit of research regarding the definition of "heirloom" and finding that it varies a bit I called EdenBros to inquire.
The young woman I spoke to was polite and helpful and said she would look into it and get back to me either by phone or email. I received an email the next day, the text of which reads:
"Thank you for your order with Eden Brothers. I have gotten some infomration for you regarding our Silver Queen Corn and the heirloom/hybrid question. Silver Queen is a Hybrid Sweet corn, however, it is a very old hybrid. The Silver Queen was hybridized in 1955. Everyone has their own definition of heirloom - for our site we use 50 years - a seed has not been modified within the last 50 years and we consider it a heirloom. Other people use 80 years, 100 years, etc. I hope that this gives you more information
and do let us know if we can further assist you. "
Although I did find their explanation acceptable (regardless of the fact that in the main the definitions of heirloom I found elsewhere on the web stated that an heirloom should be open pollinated or listed as an "heirloom hybrid"), I am finding myself leaving them a "neutral" rating because as I further catalogued my seed purchases I discovered 2 more seed varieties that they sold me as heirloom, that did not meet their own stated minimum of being at least a 50 year old unmodified hybrid.
Much of what I learned from the customer service rep was new to me. I'll admit it - I'm a rookie. (but I'm learning quickly!) She took the time to carefully explain things in terms that I could grasp. I'm sure I wasn't a delight to deal with. I can't hear very well and I called back numerous times. I was extremely pleased with the customer service & the speed in which my order arrived. I'll let you know how good the firework show is when they bloom! Count me among the happy customers of Eden Brothers.
On Dec 29, 2011, 4justice2 Bullhead City, AZ (Zone 9b) wrote:
Posted on December 28, 2011, updated December 29, 2011
I received an email from Eden Brothers offering free shipping good for 24 hrs on any order no minimum. They also stated in the offer that it wasn't a gimmick. It was good on the 27th of Dec thru the 28th at noon. So on the 27th I went to their site and put together an order but when I went to check out it stated that the offer was expired. WHAT ? So I called customer service which was a joke. They directed me to send an email to customer service. Well, that was also a joke as 2 emails later and 2 days later I have yet to receive a reply. When a company will lie about special offers to consumers will they also lie about the quality of their products like "heirloom" ? You make the call. I for one will never order from this company and I will make sure I steer people away from them. I believe this company thinks it's a joke when they receive a customer complaint.
On December 29th, 2011, 4justice2 changed the rating from negative to neutral and added the following:
Okay, finally received a reply from Eden Brothers from Laura in Cust Serv on the 29th. She apologised and said they had a glitch in their system and offered free shipping thru the 29th. This was the first time ordering from them so I am giving them the benefit of the doubt because those things happen but I am only changing my rating to Neutral because I am taking a wait and see attitude till I receive my order.On Dec 29, 2011, Eden Brothers Seed Company responded with:
"On Dec 28, 2011 11:10 PM, Eden Brothers Seed Company responded with:
We apologize for the problem you encountered while trying to take advantage of our recent free shipping offer. Our system encountered a technical glitch which seems to have prevented our free shipping offer from working correctly on a small number of would-be customers like yourself.
This issue has been resolved and now the free shipping coupon is working properly. If you have sent an email to our customer service, you will receive an answer within 24 hours and be allowed to place an order with shipping free of charge as promised. Again, we apologize for the error.
Misty, Customer Service Specialist @ Eden Brothers
Posted on October 6, 2011, updated December 26, 2011
I placed an order for 100 daffodil bulbs with this company last fall. They were shipped on time and arrived in good shape. I planted them and they emerged this spring looking good. Unfortunately, 50 of these bulbs turned out to be the wrong bulb. I emailed the company, sending them a picture of the bulbs that had emerged. They agreed that these were the incorrect bulbs and offered to either refund my money or replace the bulbs in the fall. I asked for them to replace the bulbs.
So in late Spring I removed the incorrect bulbs and replanted them elsewhere in my yard. As of October 6, I haven't heard from Eden Brothers about the reshipping of these bulbs. So I emailed them again. I'll let you know what happens.
I was annoyed to be sent the wrong bulbs in the first place as it has caused me a lot more work. But mistakes are made and thus far their customer service has been good.
On December 26th, 2011, steve_mass changed the rating from neutral to positive and added the following:
I emailed the company on October 6th, as I wanted to be sure I wasn't forgotten. I received a reply from Laura asking that I be "patient" as this was the "height of the season" for them, and that they would contact me next Monday.
I waited two Mondays, then emailed Laura again, asking for the status of my replacement bulbs. I got another email response from Laura on the 19th of October, saying that they had been waiting for the bulbs to come in from their grower and that they would be sent out in the next available shipment.
Finally, I got a phone call from someone else in Customer Service asking me about my unfilled order. I explained my situation and she promised that the bulbs would be sent out right away and that they would include and additional 25 bulbs for my patience. Within two days the bulbs arrived in great condition, including 25 extra of the daffodils I had ordered and they went into the ground with plenty of time to spare before the ground froze.
Any company can make a mistake in an order, but Eden more than made good on this order.On Dec 26, 2011, Eden Brothers Seed Company responded with:
"On Oct 10, 2011 10:36 AM, Eden Brothers Seed Company responded with:
Thanks Steve. We apologize for the mistake, and we'll be sure to get you the proper bulbs. We appreciate your business.
On Nov 20, 2011, veggielady999 Fallbrook, CA wrote:
I have ordered vegetable seeds for my summer garden for 2 years now through Eden Brothers and have been happy with my results. Large selection to choose from, great germination rates which has resulted in a big, bountiful garden - so I couldnt be happier. I just ordered seeds for my fall/winter garden (I can garden year-round where I live) and received them within days of ordering. I've never planted a winter garden, so wish me luck, I cant wait! My experience with Eden Brothers has been very positive and I will continue to use them as my vegetable seed source.
Very happy with this company so far! Price has been right (free shipping was the cherry on the cake) and I just received the beautiful bulbs! Nice size and very healthy looking!! I just planted them and will write back in the spring to report on the results. But so far so good...
On Oct 14, 2011, bottlegreen Saint Paul, MN wrote:
If there were a "mixed" category, I'd have chosen that. The order I'd placed last May finally arrived (35 daffodils, 100 crocuses) and the bulbs all looked healthy and were a good size. The problem? I did not receive the 50 'Cream Beauty' I'd ordered, receiving instead 50 'Snow Bunting.' I was never contacted by the company to ask if I wanted a replacement or a refund.
On Oct 14, 2011, Eden Brothers Seed Company responded with:
"On Oct 24, 2011 2:07 PM, Eden Brothers Seed Company responded with:
We apologize for the mixup. Have you planted the bulbs that were incorrectly labeled? If not, please forward them back to us and we'll be happy to double your order. "
I called for clarification on an order I was submitting on line during regular office hours and no one has returned my call. This is not the reason for my negative review.
The customer service rep response to the unhappy wildflower seed customer (8/23/11) was enough to convince me NEVER to purchase anything from Eden Brothers. Regardless, of the fairness of the customer's criticism, the matter was handled by Eden Brothers in a rude and unprofessional manner. Attacking a customer personally has convinced me to take my business elsewhere and to steer my fellow gardeners away from Eden Brothers. I can only hope the company sees this review and seeks to rectify the damage done.
I ordered well over $100 of wild flower seed mixture from Eden Brothers Seed Company in the summer of 2010. Come Fall 2010, I sowed them as directed in 3 out of the 4 locations that they were planted. The seeds were both annual and perennial mix and were planted in Montana, Ohio and Tennesee respectively. To date, August of 2011, little has sprouted or bloomed with exception to a few small blue flowers.
When bringing the situation and my concerns to Eden Brothers attention, they seemed baffled and I felt like they did not believe me, almost like I was making it up. They said they could not do anything about it money wise and offered me a gift card ( a small fraction of what I actually paid for the seed) toward product in their store. I asked them for seed replacement and was denied.
After this very negative experience, I will not do business with the company again. In my opinion, any company today which does not stand behind its product is living in the Dark Ages. Eden Brothers Seed Company's customer service in my opinion, is horrible if even existent. Other seed companies will now receive my business.....any recommendations?
On Aug 19, 2011, Eden Brothers Seed Company responded with:
"On Aug 23, 2011 12:16 PM, Eden Brothers Seed Company responded with:
As this "customer" states, he purchased a total of 3 pounds of seed from edenbrothers.com on July 23, 2010. It was shipped immediately. The order consisted of: 1 LB "Burst of Bloom" Wildflower Mix, 1 LB "North American Natives" Mix, and 1 LB "California Dreaming" Mix. This order totaled $109.00.
These are all wildflower seed mixes - and many, if not most - of the species are perennials, which any real gardener understands will not bloom until the following year (2012). As for the annuals, emails to our company (responded to in rapid fashion) and his own admission above, indicate he had some annual growth. It's unfortunate that this "customer" has not seen the growth he envisioned, but obviously he has seen some bloom as of August 2011, and will no doubt see much more in the ensuing months and years.
Eden Brothers maintains a loyal customer base of over 50,000+ satisfied seed customers that is growing rapidly. We are honest people, and we stand by our products and we treasure our true customers. "
I ordered Seeds and Bulbs from Eden Brothers. The seeds shipped the same day and the bulbs 2 days after I ordered. The packaging on the seeds was very appealing, and when they bloomed I was just thrilled! I got the All Annual Wildflowers, and they are so much better than the picture. I ordered Gladiolus Bulbs, the Border Mix and I am so very pleased! The Bulbs were large and in great condition upon arrival and again the bloom was so much better than I could have every expected. I will order many more times and I tell all my friends to try them out! WAY TO GO BROTHERS!
I am thinking of ordering some lilly bulbs from this company. I was confused because the address for Eden Brothers listed on Watch Dog is in Florida and the site that I found on Google is in Georgia. They have the same phone # , so they must be the same company. Their web site is great & rhe lady I talked to in customer service was helpfull, friendly & knowlegable. I think I may give them I try.
On Feb 2, 2011, tervuren Jacksonville Beach, FL wrote:
Is Eden Brothers still operating?
I tried ordering online but could not complete the transaction as their d/b saw a conflict between paypal's zip code for me and the one I entered for shipping. There was no difference I could see. A phone call to customer service led to a voice mail box. My voice mail was not returned.
I bought a new home and have been doing a lot of research for flowers and some seed to plant in my gardens. After reading the reviews on DG I chose three companies to order from based on what they offer and the reviews I found here on DG. I love Daves garden communities and all of the information! :-*
I ordered some seeds and some flower bulbs. The ordering process took a long time because I had a lot of questions but the lady I talked to in there customer service department was really helpful and friendly. I never received an email that they promised with my tracking number so I started getting nervous. I was going home after work and was planning on calling them back but when I pulled in my driveway there was a box next to my door.
Everything looked really nice but the bulbs were smaller then I thought they would be. I am sure they will grow but I am wondering if they will be as nice as some of the other bulbs I bought from other companies.
I will be buying from them again.
On Jun 15, 2010, sjweld Reedsburg, WI (Zone 4b) wrote:
This spring I ordered Sweet William, Dianthus and Marigold seeds from this company. I started a number of other seeds under the same conditions as I started these. With my other seeds I had very good germination rates. Well over 90% on each of them. With the seeds I got from Eden Brother's, I had VERY poor germination. I'd be lucky if it was 10%. I'm not at all happy with the seeds I got from them and only hope the bulbs I am suppose to be getting shipped in the fall are better than the seeds.
I must say that Eden Brothers has been an excellent company to deal with. I ordered some Canna bulbs last year, and understood that this was a spring shipment. I pretty much forgot about the order, and after the first of the year inquired by e-mail the status, and asked about a general time frame of when "spring shipment" was.
My e-mail was promptly answered, and answered appropriately.
On April 14th, I received a confirmation e-mail that my order had shipped, and a tracking number was provided. My canna bulbs arrived on time.
When I opened the box, I was amazed to see extremely well packaged bulbs, they were huge, moist, and had growth coming from every bulb. It looked like each bulb was hand picked and just pulled out of the best black, moist, dirt I have ever seen.
The next day my Dad and I planted the Canna bulbs ...and within 3 day's the shoots from the bulbs began to reveal themselves.
Not one bulb was "lost", every one is hardy, and growing like crazy.
The bulbs have been in 8 day's and every shoot is about 6 - 8" out of the ground.
If your looking for a great company to deal with, that provides quality plants...look no further than Eden Brothers.
Thank You Eden Brothers...for the GREAT customer service, and quality plants.
I can't wait to see the blooms from my Yellow King Humbert's and Ambassador (Black Knight) Canna's.
Eden Brothers is truly one of the internet garden's hidden gems. I ordered several flower seeds from them. They arrived fast and the price was about a 1/3 of that for one of the biggest sellers of seeds. I set up several trays and have over 95% success. Pretty darn good. My only issue would be that the seed package often contains little or no "basic" plant information. You have to go back to the website for the basic info. Something I hope they will fix in the future. Eden Brothers is now my 1st seed site when I'm looking for something.
Very pleased with this company! I placed a few orders with them and received top notch tulip bulbs and daffodils. I would recommend them very highly! They also shipped in a timely manner which I appreciated.
From my experience dealing with this company, I was very happy. I purchased wild flower seeds and zinnias. There prices are great and the ship time was very fast. I definitely reccommend eden brothers and will order from them again.