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|On Mar 18, 2016, garden2016 San Jose, CA wrote:
I just sent a complaint to Better Business Bureau for this website. They cancelled my order stating that the item is unavailable. However, I found out that they still list the item but for a higher price than the price that I paid. I even sent them an email to confirm and they admitted that they can not sell it for the price.
On Mar 18, 2016, Eden Brothers Seed Company responded with:
"On Mar 30, 2016 10:32 AM, Eden Brothers Seed Company responded with:
There was a pricing error on our website at the time you placed the order and unfortunately we could not fulfill the quantity ordered for the price originally paid. This was an error and we are extremely sorry for any inconvenience this might have caused, however, as soon as the error was discovered we contacted you and offered a full refund for the selection that we could not provide. It is difficult for us to understand your reaction to this situation. We contacted you more than 6 months before the expected shipping date of your Fall bulbs and worked proactively to ensure minimal inconvenience and to provide a fair resolution to this issue. After your escalation through email and over the phone, we offered a substitute at a discounted price if that would be preferable to the refund for you. When you did not respond to this offer, we decided to go ahead with the initially proposed refund. However, before we could refund the item, you opened a case in PayPal, freezing the funds paid for your entire order—including the amount paid for items you have already received. This means that at this time you have now received more than $50 of products on this order for free. We are happy to work with you to reach a resolution that is mutually agreeable to all parties involved, however we cannot do this without speaking with you directly. We invite you to please contact us at your convenience so that we can resolve this situation. We understand that it might have been disappointing to have the Fall portion of your order adjusted, but we truly feel we handled this situation in the most responsible way we could."
|On Sep 24, 2014, Wolfdtim Belle Mead, NJ wrote:
Ordered creeping daisy got creeping thyme. No customer service. Called and called no response. Still trying
On Sep 24, 2014, Eden Brothers Seed Company responded with:
"On Sep 30, 2014 1:30 PM, Eden Brothers Seed Company responded with:
We responded to your phone message and called you back to apologize about the mix-up in the seeds. Unfortunately, this was just a simple human error where the wrong “creeping” seeds were grabbed and packed up for you. We advised that you could keep the Creeping Thyme seeds with our apologies and promptly shipped the correct Creeping Daisy seeds to you the same day that you reported the problem. We feel that we did everything we could to correct the error that was made as fast as possible."
|On Aug 20, 2014, Kylaluaz Richmond, VA (Zone 7a) wrote:
I ordered a packet of Tarragon seeds from Eden Brothers. My fault, I did not check the variety when I bought them, thinking I'd do that later. They arrived along with a few other seed packets. I planted them and they germinated just fine in the seed starting pots.
On Aug 20, 2014, Eden Brothers Seed Company responded with:
"On Sep 25, 2014 2:18 PM, Eden Brothers Seed Company responded with:
|On Aug 19, 2014, klitten44 Algonac, MI wrote:
In May of this year, I ordered 5 Scarlet Delight lily bulbs from Eden Brothers. Michigan summers are short, so when I received the bulbs, I planted them immediately, looking forward to how beautiful they would look on my deck in the Summer, or so I thought.
On Aug 19, 2014, Eden Brothers Seed Company responded with:
"On Sep 25, 2014 9:35 AM, Eden Brothers Seed Company responded with:
|On Jul 15, 2014, Gfred1 Tucker, GA wrote:
If I had read the reviews posted here about Eden Brothers I would not have ordered their overpriced peony tubers. Besides arriving in late Spring, of the 10 tubers received, 3 were broken into pieces. 2 of the plants have sprouted and are growing normally (10-12" high now), 3 other plants might survive, 2 plants are 2 inches high after 3 months of growth and 3 plants never sprouted. Many hours of preparation of the planting bed, soil additives and sweat. Their response was to give me a credit on a future purchase of $11.
|On Jul 9, 2014, Bowmore38 Glendale, AZ wrote:
I was seduced by the constant barrage of "SUPER AWESOME SALE!!!" emails that Eden Brothers sends to its customers. I concede that there were some really great deals.
|On Jun 13, 2014, nedcgardener Washington D.C.,
United States wrote:
I purchased two varieties of iris from Eden Brothers for a total of $50. There were 5 corms of each type at $25.00. I purchased them specifically because they looked to be a reputable company and felt at that price, the quality would have to be decent.
On Jun 13, 2014, Eden Brothers Seed Company responded with:
"On Jun 13, 2014 2:47 PM, Eden Brothers Seed Company responded with:
|On May 2, 2014, korina Moscow, PA wrote:
I will not order from you anymore, and let my fellow gardeners know what the scam you are.
On May 2, 2014, Eden Brothers Seed Company responded with:
"On Jun 13, 2014 2:48 PM, Eden Brothers Seed Company responded with:
|On Mar 4, 2014, BillGreenLawns Rodney Village, DE wrote:
Ordered 25 Iris rhizomes, Never received them. Eden Brothers stated they sent them and it's not their problem. No help in replacement. Spent 78.00 for these plants and I'm out 100% of that money and nothing to show for it. This company is not interested in you. Do not support them. Buy from a grower who will back their products. They are a "shipping" or "Online" grower and problems happen, and obviously they aren't willing to accept that fact. I spent time asking for their support, but they won't help me, and I suspect they won't help you either.
On Mar 4, 2014, Eden Brothers Seed Company responded with:
"On Mar 18, 2014 12:53 PM, Eden Brothers Seed Company responded with:
|On Sep 23, 2013, TheDahliaLady Ventura, CA (Zone 11) wrote:
Posted on July 20, 2013, updated September 23, 2013
On September 23rd, 2013, TheDahliaLady added the following:
After a terrible experience Eden Brother's did finally give me a full refund for the botched order. My business and credibility loss is huge.
|On Jul 11, 2013, rodwoodard Cumming, GA wrote:
My issue was simple. I ordered Calla Lily bulbs and they sent gladiolus which were labeled as the lily bulbs.
On Jul 11, 2013, Eden Brothers Seed Company responded with:
"On Jul 31, 2013 2:48 PM, Eden Brothers Seed Company responded with:
Mr. Woodard, we spoke with you regarding your order on July 5. At that time you expressed your concerns that an item you received had been mislabeled. We sell a Pastel Mix of both Calla Lilies (which you ordered) and Gladiolus (which you accidentally received). During that phone conversation, we requested a photo to confirm the mix up, but assured you that a full refund for the incorrect selection would be provided. We are sincerely sorry for the error but we did immediately offer a refund for the product received, with our apologies for the inconvenience. It was simply an honest mistake that could have happened to anyone, but is actually very rare for our company. A refund for the full amount of the selection was posted back to your credit card on July 11. We feel we have done all that we can to correct this issue for you."
|On Jun 20, 2013, bjl110 Pleasant Grove, OH wrote:
I ordered both the Darwin Hybrid Tulip mix and the Electric Asiatic Lily mix from Eden Brothers Last year. When the flowers bloomed this year it was quite evident that they were not mixes and were just the bulbs that they needed to get rid of. Not that in the sense that the flowers weren't beautiful, they were, and the bulbs were quite nicely sized when they arrived. However, out of 50 Darwin hybrid bulbs 40 were the same two varieties, with the other ten being 8 of one variety and two singles. Not my idea of a mix. The "mix" of 10 lilies was comprised of one single kind. By definition, not a mix. I wrote poor reviews on the companies site and was offered 50% of my money back, which I consider very fair. They said in the email that they "couldn't guarantee any color scheme", which is understandable. However, this was never said on the site, wasn't so much about the scheme as the lack of a good mix, and in the case of the lilies I was just charged more for a "mix" than the all electric orange bulbs that I got. I really just wanted a sorry and some new bulbs, which is what I got. Awesome. I considered the matter closed, and *was* still going to do business with them, just being sure to avoid the mixes this time.
On Jun 20, 2013, Eden Brothers Seed Company responded with:
"On Jun 21, 2013 3:08 PM, Eden Brothers Seed Company responded with:
|On May 15, 2013, Ignored Greensboro, GA wrote:
I ordered and paid for begonias on April 18th., from Eden Brothers in GA. After receiving no product and no shipping details from them, I contacted them by email, without response. I then called them and was told the begonias would now ship from NJ the following week. No begonias received even ten days after the latest promised ship date. I contacted them by email, again. No response. I called them during regular business hours, again, and had to leave a message. I then emailed them yet again asking them if they intended to honor my paid for order. If not, refund me my monies. No response. I emailed them once again and informed them that I would have to take action for fraud on their part. Still no response. This is definitely a supplier to be vary wary of doing business with. I will never ever order from them again, obviously, and I will pursue legal recovery of the monies paid. Arrogant disregard of the customer is never acceptable if a company wishes to stay in business on an honest basis.
|On May 1, 2013, kimmac maywood,
United States wrote:
Posted on May 1, 2013, updated May 1, 2013
On May 1st, 2013, kimmac added the following:
I have finally received an email and the company was very cooperative. I chose replacement plants and hopefully will have better luck this time around.
On May 1, 2013, Eden Brothers Seed Company responded with:
"On May 2, 2013 10:06 AM, Eden Brothers Seed Company responded with:
We are sorry the Phlox roots you received did not grow well. As you know, roots are fragile and occasionally can get damaged in transit. A new bag of Phlox is on its way to you as we speak. We trust these new roots will do better and be to your satisfaction. We remain available should you have any question and hope we have resolved this claim appropriately."
|On Apr 13, 2013, Kxmulli Los Angeles, CA wrote:
I took a chance and placed a first order for several items. Big mistake.
On Apr 13, 2013, Eden Brothers Seed Company responded with:
"On May 8, 2013 9:29 AM, Eden Brothers Seed Company responded with:
Upon receiving customer’s photos, we did notice that the peonies did not have as many eyes as described on our site. We immediately offered to reship a new bag of peonies free of charge. Customer chose a refund instead which we provided in the form of a check as customer’s credit card was expired so the refund did indeed take a little longer to reach its recipient.
|On Apr 10, 2013, nicomyth Toccoa, GA wrote:
Posted on August 18, 2012, updated April 10, 2013
On August 18th, 2012, nicomyth changed the rating from positive to neutral and added the following:
I am not sure how I feel about this company now. I want to say that I am still happy with most of the seeds that I bought. (The orange bell peppers were wonderful) However I cannot recommend the cosmos "Bright Lights" seeds. I ordered a 1/4 lb and wish I had simply bought a packet. The flowers have never bloomed. I emailed Eden Brothers and the response was, as I understand it to be, there is no guarantee on seed. I have grown this variety before (from Burpee's catalog) and it has grown and bloomed. These grew into 4ft huge plants but never produced flowers. It is mid- August now. So I have to remove them. I don't think I will use this company next year.
On April 10th, 2013, nicomyth changed the rating from neutral to negative and added the following:
It would seem that this company does not care about their customer after the sale. After reading some other negative reviews I must tell you that they are believable. I never did receive a good resolve on my issue with the Cosmo seeds. Eden Brothers sent me a standard email response of "Other customers have not complained of any problems with these seeds. . " Which I find slightly amusing since I found another comment to the same affect online regarding these same seeds. . . Hmmm. So I have decided not to order from them this year. Even though the germination of the seeds was great the customer service is non-existant.
|On Mar 10, 2013, bmbranno Avra Valley, AZ wrote:
I have given this company plenty of fair notice that I would post a negative email comment if they chose not to respond to two previous emails I have sent them in the past several weeks. They have yet to respond but were very willing to take my $115.90 when I ordered from them (February 5, 2013). My complaint is simple (beyond their very bad customer service when it comes to responding to complaints), they only gave me 5 Black Beauty zucchini seeds, 7 Crookneck Squash seeds, and a pathetic 9 Acorn Table Queen seeds. I simply asked them to be professional enough to respond to their emails in a timely matter (if at all), and to explain why I received so little of these seeds. I am constantly doing reviews as a professional online for Amazon.com, Yahoo, Hubpages, google +, etc. and to be honest, this company clearly does not care about anything beyond receiving payment for their product. Beyond that they cut the customer out of all contact. Poor customer service is every bit as detrimental to sales as no customer service, and so far Eden Brothers has indicated they really don't care what the public thinks when they failed to respond to the two previous emails I've sent them giving them more than enough time to remedy the problem. I would not recommend this company to anyone considering the vast number of other options available, and am surprised that Eden Brothers can stay in business with such terrible customer relations. It's situations such as this that damage the credentials for all online sales, which is a shame considering there are numerous other retailers online who offer superb service and respond readily to all email through their hotlines. I can't imagine them providing a rebuttal as they haven't replied at all so far. It'd be a shock if they did at this point. And to work things out? Really? Why should it take you as a liaison to work out something they could have provided all along? What's the point in that? All they had to do was simply respond. Instead they continue to send even more emails pushing their products. Why would I buy more from a company that cannot communicate with dissatisfied customers? And if they cannot handle the vast number of emails then they need to expand on their hires to cover that area as well, which I suggested in a previous email to them.
|On Jan 28, 2013, pddrake Centerville, SC wrote:
Eden Brothers flat SUCKS! I asked a single question before purchasing and they were far too busy to answer. Ordered from Sustainable. WILL NEVER order from Eden. Caveat Emptor.
On Jan 28, 2013, Eden Brothers Seed Company responded with:
"On May 8, 2013 9:33 AM, Eden Brothers Seed Company responded with:
We here at Eden Brothers sincerely value our customers and we do our best to respond to all emails and voicemails in a timely manner. Mr. PDDrake's email was sent on a Friday afternoon, during a very busy time of year here in our warehouse and we are not in the office during the weekends. He received a response shortly after with a detailed answer to his question. He was also thanked for his efforts to help improve our site by bringing our attention to an additional area of information to be included on the product listing.
|On Oct 25, 2012, TrinityRanch Macdoel, CA wrote:
The LOOP THE LOOP IRIS said #1 rhizome on Eden Brothers site.
|On Oct 14, 2011, bottlegreen Saint Paul, MN wrote:
If there were a "mixed" category, I'd have chosen that. The order I'd placed last May finally arrived (35 daffodils, 100 crocuses) and the bulbs all looked healthy and were a good size. The problem? I did not receive the 50 'Cream Beauty' I'd ordered, receiving instead 50 'Snow Bunting.' I was never contacted by the company to ask if I wanted a replacement or a refund.
On Oct 14, 2011, Eden Brothers Seed Company responded with:
"On Oct 24, 2011 2:07 PM, Eden Brothers Seed Company responded with:
|On Sep 20, 2011, rubykate Richmond, VA wrote:
I called for clarification on an order I was submitting on line during regular office hours and no one has returned my call. This is not the reason for my negative review.
|On Aug 19, 2011, bigskyseeker Turlock, CA wrote:
I ordered well over $100 of wild flower seed mixture from Eden Brothers Seed Company in the summer of 2010. Come Fall 2010, I sowed them as directed in 3 out of the 4 locations that they were planted. The seeds were both annual and perennial mix and were planted in Montana, Ohio and Tennesee respectively. To date, August of 2011, little has sprouted or bloomed with exception to a few small blue flowers.
On Aug 19, 2011, Eden Brothers Seed Company responded with:
"On Aug 23, 2011 12:16 PM, Eden Brothers Seed Company responded with:
|On Jun 15, 2010, sjweld Reedsburg, WI (Zone 4b) wrote:
This spring I ordered Sweet William, Dianthus and Marigold seeds from this company. I started a number of other seeds under the same conditions as I started these. With my other seeds I had very good germination rates. Well over 90% on each of them. With the seeds I got from Eden Brother's, I had VERY poor germination. I'd be lucky if it was 10%. I'm not at all happy with the seeds I got from them and only hope the bulbs I am suppose to be getting shipped in the fall are better than the seeds.