On Feb 19, 2009, Catherine70 Victoria, Canada wrote:
My dealings with Breck's Canadian affiliate were definitely not as frustrating as many of those detailed in the ratings for their American company. Overall, I'd say they're pleasant enough people to deal with on the phone, while emails to customer service seem to go unanswered. They are a little disorganized with their ordering and shipping, and tend not to let you know if something is backordered or out of stock; it's up to the customer to chase down missing items.
All that said, the quality of their bulbs seems pretty good. Plants are so-so, but since I have only ordered a few plants from them, I can't really say definitively. From a collection of four of their lily trees, only two seem to have grown. The Astilbes I bought also seemed to expire, but since reading a few posts on this site about growing Astilbes, I'm hopeful at least some of them may come back this year.
One caveat: You do seem to end up on an awful lot of mailing lists once you've purchased from them, so if you're opposed to junk mail, this company is probably not for you.
I would order from Breck's again if they offered a product I couldn't find anywhere else. But given the profusion of online gardening companies, that's not likely to happen. My favourite company to deal with so far is Vesey's. I am also trying out Botanus, after reading their reviews on this site.