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|On Jun 1, 2013, KYHeirloomer Richmond, KY wrote:
Seeds we ordered have still not been delivered. When we contacted the company, the woman who answered, in effect said, "once it leaves here it's not our problem."
On Jun 1, 2013, Sustainable Seed Company responded with:
"On Jun 5, 2013 7:56 AM, Sustainable Seed Company responded with:
We deeply care about our customers and want to make sure that customers are satisfied with their seeds, customer service and reliable shipping.
|On Apr 10, 2013, rroonan Fairfield, CT wrote:
I bought $50 worth of seeds from this company and never received them. I wrote to the company and this was their response:
On Apr 10, 2013, Sustainable Seed Company responded with:
"On Apr 11, 2013 8:55 AM, Sustainable Seed Company responded with:
As an owner of this company I'm so frustrated to see this Randy. This spring season the Post Office has lost HUNDREDS of dollars worth of packages and take ZERO responsibility putting it back on us to replace the lost seeds at our expense. This is exactly why we created the $2.75 insurance option. Sharon would have instantly sent out your seed again if you had it. I don’t blame you not wanting to pay for insurance to get your seeds. It is sad our Post Office has come to this point. Just yesterday we posted to Facebook asking our customers if they would pay a dollar or two more for FedEx and we would completely refuse to ship anything USPS…yes it is that bad. We got over 150 comments about how frustrated people were with the PO and how they wouldn’t mind paying the extra to get their seeds. So, it sounds like we will join other small biz owners in abandoning the USPS. I did check your tracking # and it says it was expected to be delivered April 1st. This is why Sharon sent you that email as they sometimes turn up. If you would like we can send you replacement seed today at no expense. If they do turn up please donate them to a charity of your choosing. Again, I am truly sorry. Soon we will no longer use the USPS.
On Apr 18, 2013 11:49 AM, Sustainable Seed Company added:
Just wanted to check back. I saw the post office did finally deliver your package on April 15th (tracking # 9405510200986069044192) Today the replacement package was delivered by FedEx tracking # 344059015012707 "
|On Feb 10, 2012, endofthelanegar MacConnelsville, OH wrote:
Posted on February 9, 2012, updated February 10, 2012
On February 10th, 2012, endofthelanegar added the following:
I would normally not take the time to answer the company's response, but in this case, the response was untrue, so I must. My voicemail said no such thing...it said if the shipping was $22.00, then cancel the order. At that point the company had not even told me that it would reduce the charge to $11.00. This company is obviously attempting to make the mistreatment of a customer look like something it was not. When the company told me the charge would be reduced to $11.00, I very specifically, in an email, told the company to send the order. My email was answered telling me the order was cancelled. The exact words were, "I have just cancelled your order and have refunded your card, you will no longer need to be concerned with this order." Mistreating a customer is bad enough...misrepresenting that mistreatment is even worse.
On Feb 10, 2012, Sustainable Seed Company responded with:
"On Feb 9, 2012 1:04 PM, Sustainable Seed Company responded with:
Hi there Debra,
On Feb 10, 2012 2:09 PM, Sustainable Seed Company added:
Sent: Wed 2/8/2012 10:08 AM
|On Feb 22, 2011, dernce wrote:
Seeds didn't arrive and tracking number said USPS received electronic label but nothing else. Called the company and they blamed the post office, said they would research and email me. Then just emailed me the same tracking number. I replied and their next response said the post office sometimes doesn't update until delivery and asked me to call USPS. Did but they claimed SSC didn't deliver to them. I had to call SSC again and then wait for refund to be approved.
On Feb 22, 2011, Sustainable Seed Company responded with:
"On Feb 22, 2011 4:00 PM, Sustainable Seed Company responded with: