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Comments regarding Cherry Gal (CherryGal.com)

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  Feedback History and Summary  
19 positives
3 neutrals
20 negatives

Comments:

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RatingAuthorContent
Negative daisypower
(1 review)
On Apr 27, 2009, daisypower Alexandria, OH wrote:

I placed an order for 3 packs of seeds. I couldn't even find my order on their website and when I inquired about the whereabouts of the order that I placed and paid for, this is the response I received:
"Oh for heaven's - we are a legitimate business - your seeds were scheduled to ship today but I have decided to refund you instead. April is usually a very busy month with last minute gardeners and we are experiencing a week to ten days time lag in shipping orders. But since you seem so frantic over your order, I'm sure you can find something locally - maybe at Walmart."
They CANCELLED MY ORDER! Lousy customer service...don't order from them!


On Apr 27, 2009, Cherry Gal (CherryGal.com) responded with:

"On Aug 4, 2009 4:22 AM, Cherry Gal (CherryGal.com) responded with:

Yes, this one was probably deserved. This customer was unbelievable rude, and frankly we were at a breaking point this past spring dealing with an unexpected and unusually high volume of sales. We simply weren't equipped. We were spending 20 hours a day filling orders and when this customer behaved so badly I lost my temper - a VERY rare occurrence for me. But the essence of the comment is genuinely felt. Why do customers seek out small companies that supply rare seed varieties such as CherryGal, purchase 3 packs of seeds that could easily be purchased at their local grocery store (not all my seeds are rare) and then make such a tremendous fuss? I am skeptical about the actual motivations behind such complaints. I have found at least one such instance to be an actual competitor simply making mischief and that makes me feel really sad for the state of the rare seed business that competitors would go to such lengths. I hate these forums. In the brick and mortar world such customers would never have an opportunity to wreak such financial havoc on a company over $3.75 worth of seeds! And by the way, we have solved the fulfillment lag problem."


Positive mom2goldens
(19 reviews)
On Mar 29, 2009, mom2goldens Carmel, IN (Zone 5b) wrote:

Cherrygal has a wonderful selection of heirloom flower and vegetable seeds. The seed packets are smaller and less expensive, thus allowing you to try many varieties at a reasonable cost. Communication was excellent, and they responded promptly and courteously to a question I had regarding shipping. Seeds were well packaged, although you must get planting information from their website (not included on seed packet). I would not hesitate to purchase from this company again.


On Mar 29, 2009, Cherry Gal (CherryGal.com) responded with:

"On Aug 4, 2009 4:26 AM, Cherry Gal (CherryGal.com) responded with:

Thanks so much for posting a positive review of CherryGal.com. It's true we don't have fancy packages -- if we did we would have to charge more for the seeds. What we do offer are fresh seeds with high germination rates, rare heirloom and vintage varieties that are often hard to find, at a price that will allow you to try many different varieties. Most seed packets from other companies have much more seed than you can possibly use in a season - does the average home gardener grow 100 cabbages in a season? No. That's why we size our packets accordingly, and also why are seeds are so fresh. We sell out every year. Currently running our 50/50 sale to clear out this year's inventory so come on by!"


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