On Dec 17, 2012, RiverNymph the Mountains, CO (Zone 4a) wrote:
Posted on April 11, 2012, updated December 17, 2012
I have just ordered about 14 packets of seeds. I am now a little nervous after reading the over whelming amount of negative comments. To reply to a few, the complaint that you didn't receive "enough" seeds, really is silly, as the website upon every single vegetable description clearly states that the way she keeps down her prices is by not giving you and overwhelming amount of seed that you'll never use, but by giving packets of 15-25. I liked this as I've always hated spending 3-4 dollars a packet just to plant 5-10 plants or less of a particular variety. Keeping her seeds down to 1.50 was amazing. The website was designed so lovely that I figured this would be a quality service. She wrote so eloquently in her love of particular plants that I really felt this is some one who really goes out of her way to provide excellent customer service.. I was a little alarmed however on a few emails. I accidentally ordered a first order of seeds through my PayPal account, without realizing that I had forgotten to update the Address. I immediately emailed her to ask if she could take note of the change of address before the seeds go out (The same day of the order), and her response was very choppy. "No we can not. The address from your paypal account will be used.". End of email. I immediately took that as, well, are you going to keep my money? But without even telling me, she DID refund my money. So, I ordered again a few days later since she was unwilling to just take note of the correct address. I figured if she was running such a small business this wouldn't be so difficult. A little frustrating as I had forgotten everything I ordered and spent another hour or two trying to figure it all out... Any way, it is going on day seven now since my order and I am really hoping I do not run into the same shipping problem it seems 14 other people have. A little nervous... I will post later with an update on the success of sprouting and how the plants are doing.
On December 17th, 2012, RiverHendrix changed the rating from neutral to negative and added the following:
I initially put a Neutral on this company. My final conclusion is this: The website states that all seeds are fresh and new every year. I think this one woman act hangs onto seeds for years and years at a time, and advertises otherwise. I have bought two-three orders from her in the last year. I have germination problems with every last one of the packets I purchased. Where seeds will germinate well from other companies, it seems like CherryGal seeds are always troublesome. If they DO germinate at all, the plant seems to be weak and unable to survive. Most of her seedlings died out as well. I admire her beautifully designed website and her passion for beautiful things, the wealth of information she provides on her website, and so on. But I just cannot purchase from her any more. The money I have wasted is immense. In today's economy, I just can't afford to lose every dollar I spent on a crappy pack of seeds. Don't buy from her. You'll regret it. Stick with companies like Sustainable Seed Company who don't lie to their customers and cheat them out of viable and healthy seeds.
I was not pleased with the customer service. I will say that their policy states that you must send via post office money order. I tried to pay with a regular money order. I did read their policy wrong, but I fail to see what was wrong with a regular money order, purchased from Wal-Mart. I e-mailed my dissatisfaction with their policy on money orders (total order was just over $10) and I received several nasty e-mails back. My money wasn't good enough for this company, so I took my good money to three other seed companies. I told them that and they told me that my money would never be good with them. If you have good germination rates and have had good customer service with this company, then that's great. Just stating my opinon; I was not very pleased with this company's overall customer service.
I had been looking for some heirloom chia seeds, and found some on CherryGals website. I wanted to make certain they were good seeds, and in my mind knowing where my seeds come from are just as important as where my food comes from. I decided to call the company to find out where the seeds (specifically the chia seeds, as I was interested in purchasing just those) were from. I asked the nice representative, who I assume may have been the owner, and she sounded taken aback. I clarified my question, stating I was curious as to the physical, or geographical origin of the chia seeds, but she stated that someone had tried to recreate her website and that she didn't want to tell me her sources. I understood, but as a company, I feel they should understand customers want to know where THEIR sources are coming from. Too bad, I really wanted the seeds, but not if I don't know where they come from. I am really trying to only buy seeds from the US, but not knowing, sadly I cannot allow myself to buy them.
On Mar 31, 2011, amysherbgarden Birnamwood, WI wrote:
My experience with Cherry Gal is no different than all the others that left negative comments. I ordered on Feb 23rd and just now recieved my seeds, March 31st after numerous phone calls and promises that my order would be priority. I understand that they are a small company, but then be honest enough to let people know, "hey, we are small so we are slow", I could understand that, but don't mislead people to think that you will be fast and efficient. I garden up north so it is important that I recieve my seeds when they are estimated to arrive so that they can get started early enough. When I opened my seeds I noticed how few there were. I will only order my herb seeds through Horizon Herbs from now on, they have fast shipping, great seeds, awesome germination rate and higher quantity for your dollar. I ordered one type of veggi seed, but those too I would make a different choice and order through either Heirloom Acres Seeds or Baker Creek, for the value and quality. I'm all for small business, but small businesses that are honest and up front with their customers.
I ordered from CherryGal in 2010. I do not think their seeds are as viable and healthy as other companies seeds. I ordered from 16 seed companies last year and Cherry Gal was one company I would not recommend. All the other companies were fine. From CherryGal I ordered one flower seed packet and three vegetable varieties. My flower seeds came up, but died as seedlings. I could have done something to kill the seeds, but I doubt it.
Two other vegetable varieties came up, but did not do as well as they should. May dad grew up on a farm and worked in the fields, he saw how I cared for the seeds and he kept saying it was my seeds, that they were bad. I didn't want to believe it, but I think they did have poor germination. I experimented using an inoculate and not using one and still my peas did not come up like they should have. I gave a pepper plant I started from CherryGal seeds to my brother and I saw it at the end of the season it looked pitiful. The thing was lanky and so spindley. He did get 2 or 3 peppers off it the size of a small tangerine. I knew then something was wrong. He fertilized and watered his garden well. He had a bumper crop of tomatoes, but the pepper was pitiful. My pepper plant didn't produce a single pepper. It died before it even produced one. My other vegetable did okay.
I did email a question and got a response, but I didn't feel comfortable emailing her any more. I felt as if I were bothering her, though she clearly states to email if you have any questions. I try very hard to figure out what I need to know by the internet or asking other farmers and gardeners. I know people are busy, but out of the 4 or 5 companies I have ever emailed a question to none made me feel like an inconvenience or I was bothering them.
I ordered seeds on Feb 27 and only found out when I inquired 2 weeks later that my order had been misplaced. By email I was informed that the order was going out immediately. I requested express delivery and got no response. I left a voice mail and got no response. The web site showed shipment date of March 14 but when I got through to them today, I learned it was 17th actually (and no express of course). But worse than that, person hung up on me after saying they were a small company and she had a medical crisis last week. Well I am sympathetic to medical crises as a recent cancer survivor myself but if you run a business you do not hang up on clients. Very unprofessional especially for a time sensitive industry.
I'm sorry I have to leave a negative for this one. I ordered before and got my seeds within two weeks but that was at the end of the season.
This time i ordered Feb. 10th. I made sure every seed ordered said "ships now" in the seed choice menu before selecting the seed. Feb. 20th no seeds. March 1st no seeds so I contacted cherrygal by email. I was sent a message copied from her website stating something about my order being processed and would be shipped March 1st. Now I am worried I have already missed indoor planting time.
March 4th still no seeds, I looked at the website and found the shipping information. They had just been shipped March 4th. Very upset about being lied to. Purchased seeds local and planted out what I could. Today is March 10th and the seeds did arrive today. Unless it is at the end of the season I do not recommend purchasing due to being very slow on shipping.
Terrible, terrible, terrible customer service!!!!!!!!! I ordered seeds from them, and I received and email asking me to review them. I have ordered from both bakercreek and them. Bakercreek was super duper fast. Cherry gal wasn't quite as quick so I gave them 3/5 stars...average. I then received a nasty email saying how wrong I was!! I am still shocked that a company ir any business would actually send such an email for my opinion...
"I really feel that feedback was unfair and unwarranted. You were shippedwithin the timeframe we advertise on the site. No, we are not as fast as Baker Creek, although I have een kept waiting longer by major companies. I suppose we could add staff and triple our prices like they do. Do you have any idea how injurious such feedback is to business? Way out of proportion to whatever minor inconvenience you experienced – and unwarranted because our site clearly states within 7 business days – which your order was shipped in less than!"
I didn't even care that much about the wait (only about two weeks) which is good, I could not believe how unprofessional this company was. Beware giving them an average review, you may get something nasty in return. I will never ever order from them again.
On Feb 4, 2011, Cherry Gal (CherryGal.com) responded with:
"On Feb 5, 2011 2:40 AM, Cherry Gal (CherryGal.com) responded with:
Here is the email the customer received which they thought to be so nasty: "You ordered on January 11 and shipped on January 18, confirmation sent January 19. My site promises shipping within 7 business days. You were shipped within 5 business days." It seems that when a customer like this gets a bee i their bonnet there is little that can be said that will not be construed as nasty. We have maintained a pretty good shipping schedule this year despite extreme weather that prevented limited staff from getting in for a couple of days and a major fire that necessitated an evacuation of our area for 2 days. We can't be responsible for shipping time frames once an item leaves CherryGal, and those may be slowed with the extraordinary weather of late across most of the country. We are not Baker Creek, that is true. I admire Baker Creek, but I would have to raise my prices to their levels to increase staffing and prefer instead to offer excellent small packets of a wide range of seeds for very low prices. We don't advertise or put out fancy catalogues (or any catalogues). In exchange, we have lower overhead, including smaller staff, so shipping takes a little longer when it is the peak of the season, which it is now. If that is not acceptable then please do not buy from us. Gardening should be a relaxing pleasure. We do not want customers who get so exercised over their experience with us that they feel it necessary to exact revenge via googlebomb sites such as this. We want happy customers and work hard to keep them. "
Overall poor experience with this company. The shipping time was fine and I received the items within 3 weeks of ordering. The negative feedback is for the very poor germination rates on the seeds I received.
Some seeds germinated OK, but overall most didn't germinate at all. Crisp Mint lettuce about 40% germination but the MERVEILLE DES QUATRE SAISONS LETTUCE I ordered out of 50 seeds 1 germinated. Also very poor rates on many of the herbs I purchased. None of my Anise, Allheal, St. Johns Wort, Hyssop, Feverfew, or Mugwort germinated at all. Of the 50 Chamomile seeds I started only 2 germinated. Granted the packets were $1.25 each but I still paid for something and didn't receive a reliable product.
On May 14, 2010, veggie93 Au Sable Forks, NY wrote:
Posted on May 13, 2010, updated May 14, 2010
Posted on May 13, 2010, updated May 13, 2010
after nearly a month after ordering SEEDS only, I received a generic email saying that my order had been shipped. That was May 3rd, and I ordered on 4/11/2010. When I inquired as to the delay, they gave me the same shpeal everyone has gotten about being so overwhelmed by orders. When I further inquired about the time delay, I started receiving combative and unsigned emails. When I inquired as to who was sending those emails, I got NO correspondence at all. Today, 5/13, I opened a dispute on paypal.
STRONGLY recommend you avoid this company, as the cheap price is not worth the wait and nasty remarks. I will give them plenty of free advertising accordingly.
On May 13th, 2010, veggie93 added the following:
5/13/2010 - they are now responding to paypal, when I was unable to get a response acknowledging my queries as to who was sending emails to me. Their repeated mantra, regarding the disclaimer about their "busy season" etc. is a blatant lie. There is nothing on their home page or any other page that I saw while ordering. Period. On May 14th, 2010, veggie93 added the following:
My seeds came in the mail today, May 14th. Paypal would not escalate my dispute because of the fact that the company could prove they mailed the package. My first thought was to refuse it, but since I paid with a direct bank withdrawal, I decided that as irresponsible as this company is, they would never refund my money. Then I'd be out the seeds AND the money. My suggestion to anyone contemplating doing business with this "company", is to pay with a credit card, so you'll be able to protest the charges with your bank AND paypal. But of course the better choice is to take your hard earned dollars elsewhere.
After placing an order and hearing nothing for to weeks i checked my credit card to see if it had been charged, It had at the time of the order, I checked Cherygals website and found that the site indicated that the order had not yet been shipped. At the same time Google Ceck Out sent me and email asking me to rate my experience, I gave, what i thought was a fair 2 star rating, stating that my order had taken longer than i had expected... the next correspondence i received was that my order had been canceled due to my poor review and my money had been refunded...not worth the trouble dealing with Cherygal
On May 1, 2010, Cherry Gal (CherryGal.com) responded with:
"On May 1, 2010 9:30 PM, Cherry Gal (CherryGal.com) responded with:
Every page of our seed listings as well as the shipping info section contain the following statement:"During peak seed season (January - June) this timeframe can stretch to a week or more because of heavy volume of sales. I do the best I can and fulfill orders in the order received." Only on the internet can a competitor or anyone so easily ruin a good company's reputation for the low price of $1.25. There is no way to determine if the complaint is from an actual customer, or perhaps a competitor. But it is not really fair to compare a small specialized seed house like CherryGal to Burpee's. We do not have the resources or staff they do. But we do offer very high quality rare heirloom seeds for an unbeatable price. If you want faster service you should go to Burpees - or better yet, walk into a Walmarts. But don't buy from me when I plainly warn the customer about shipping timeframe during peak months and then complain about it publicly. Really bad form. I think dissing/defamation sites like this are less a legitimate service to gardeners than a way for the site to make money off ads. A pox on Dave's Garden."
I ordered 26 packages of seeds from cherrygal.com this year. 90% of the seeds haven't sprouted. In most cases none of the seeds in the package sprouted. Seeds that I have saved from the last year were planted alongside cherrygal.com's and they sprouted just fine. I lost money and valuable time dealing with this company. I asked for a refund or the resending of non-expired seeds. The owner refused to do that. I hope my story will be a warning for other potential customers.
On Mar 15, 2010, laurieeirual Boston, MA (Zone 5b) wrote:
Last year I ordered some seeds from them. They certainly have interesting choices. However, many of the seeds I got didn't germinate, and also in some cases the number of seeds was in my opinion too small. For instance, I think they sent me 25 radish seeds. I guess it was my mistake not to compare the quantity, but take my word for it, 25 radish seeds is quite a small number!
Of 25 Chervil seeds I bought, not one proved viable after three separate plantings. I then bought 750 seeds of Chervil from Burpee for $1.25. They're sprouting just fine. I think that Cherrygal doesn't store their seeds properly.
I ordered six packets of various herbs and a pack of 10 tomato seeds. My seeds did not grow (2 tomato plants, very sparse to nonexistent on others). I thought the company would like to know but they were unreceptive to my comments. I did not like the seed packets (small envelopes with gluey flaps) as the seeds were all stuck to the glue and the stickers came off. Cherry Gal does not offer you a refund on seeds, which I already knew. Also, as a customer in good faith, I felt they should at least replace 1 of my order, but when I suggested it I was told I was just asking for a freebie. I will never order from her again. If other customers received seeds that did not grow, I hope they post a comment because I don't understand as Cherry Gal said that complaints like mine are few and far between and basically she implied it was my fault they did not grow. Also, during our email exchange, I felt that she was rude. I do not have much money and ordering those seeds was a luxury for me - when they did not grow, I was very disappointed.
On May 27, 2009, Cherry Gal (CherryGal.com) responded with:
"On Aug 4, 2009 4:04 AM, Cherry Gal (CherryGal.com) responded with:
It is amazing to me that a customer who claims poor germination would want additional seeds of the same type. If the seeds are so bad, why do you want more for free? My return policy is clearly stated in each listing. I am not Burpees or one of the other huge companies that might be able to resupply customers based solely on their claim. All my seeds are germination tested by my suppliers and myself and I am quite confident of their viability. There are many many reasons why seeds do not germinate. It is almost always NOT a problem with the seed."
On May 16, 2009, kbumgar Bend, OR (Zone 5a) wrote:
8 days after placing my order with no information on shipping, I emailed Cherry Gal to inquire about the order. The email response was as follows: "We've been swamped with orders slowing down our normal fast response."
When I learned that the seeds had not shipped, I requested a refund.
10 minutes later, I got an email stating that my seeds had (coincidentally) just shipped and that it was now too late for a refund.
Not a good experience.
On May 16, 2009, Cherry Gal (CherryGal.com) responded with:
"On Aug 4, 2009 4:07 AM, Cherry Gal (CherryGal.com) responded with:
We did have a period at the height of the seed season this year when orders were coming in at a far greater pace then we could ship out. We were working 20 hours a day to fulfill and tried to respond to any inquiries asap. So you inquired, we pulled your order out of the line and fulfilled and sent you a notice immediately. And for that I get a negative? Go figure."
I placed an order for 3 packs of seeds. I couldn't even find my order on their website and when I inquired about the whereabouts of the order that I placed and paid for, this is the response I received:
"Oh for heaven's - we are a legitimate business - your seeds were scheduled to ship today but I have decided to refund you instead. April is usually a very busy month with last minute gardeners and we are experiencing a week to ten days time lag in shipping orders. But since you seem so frantic over your order, I'm sure you can find something locally - maybe at Walmart."
They CANCELLED MY ORDER! Lousy customer service...don't order from them!
On Apr 27, 2009, Cherry Gal (CherryGal.com) responded with:
"On Aug 4, 2009 4:22 AM, Cherry Gal (CherryGal.com) responded with:
Yes, this one was probably deserved. This customer was unbelievable rude, and frankly we were at a breaking point this past spring dealing with an unexpected and unusually high volume of sales. We simply weren't equipped. We were spending 20 hours a day filling orders and when this customer behaved so badly I lost my temper - a VERY rare occurrence for me. But the essence of the comment is genuinely felt. Why do customers seek out small companies that supply rare seed varieties such as CherryGal, purchase 3 packs of seeds that could easily be purchased at their local grocery store (not all my seeds are rare) and then make such a tremendous fuss? I am skeptical about the actual motivations behind such complaints. I have found at least one such instance to be an actual competitor simply making mischief and that makes me feel really sad for the state of the rare seed business that competitors would go to such lengths. I hate these forums. In the brick and mortar world such customers would never have an opportunity to wreak such financial havoc on a company over $3.75 worth of seeds! And by the way, we have solved the fulfillment lag problem."