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On Apr 13, 2012, ippslee Grass Valley, CA (Zone 9a) wrote:
Posted on April 12, 2012, updated April 13, 2012
Communication with this company is very poor. They cannot combine orders so they said they would cancel my orders and combine them as one. I have asked four times for my password to be sent and received nothing, so I have no idea what is happening with my order or even what it is at this point.
I received a notice from FedEx saying a shipment was on its way from Nature Hills Nursery. I contacted them and they have no idea about the shipment. They said sometimes another nursery uses their FedEx number, but not Shrubsource.
On April 13th, 2012, ippslee changed the rating from negative to positive and added the following:
I received a call today from Shrubsource and received an explanation of the confusion regarding my order. My password was reset and I am now awaiting the shipment.
This was my first order with Shrub Source and I found them quite by accident on an internet search for hydrangeas. I lucked out when they were having their hydrangea sale in June with great prices. I checked the Garden Watchdog and it had positive reviews although there were not many entries so I gave them a try. I had emailed them after entering my order to add a few things the next day. The man emailed me on Saturday and I called him and he was very helpful in getting my order adjusted. The plants arrived in beautiful condition which wasn't easy when Geogia was having 95+ degree days in June. Great job, Shrub Source!
Today I received my order for the Invincibelle hydrangea and it arrived very quick. It was properly shipped with the soil still being moist when I received it. The plant is beautiful and I can't wait to watch it grow and beautify my garden. The contact with the people at Shrub Source tells me that they are knowledgeable and willing to help their customers. I rate them a 10+ and will not only buy from them in the future, but will recommend them to all my friends. Thanks Shrub Source.
Healthy shrubs, packaged well and still moist. (8 total)
I have been considering purchasing from them for over a year and I am happy I finally did. I think the Lo and Behold plants are a great buy from SS.
Have received my order, 3 Coral Berry, 4 Weigela, and a Hydrangea. All were in beautiful condition, packed well and carefully wrapped to hold the soil and moisture in the pot. Very well satisfied with this supplier.
I was a little bit concerned with the low number of reviews for this company, but since they were all positive I figured I would give them a shot. I ordered 5 fine wine weigelas. I am extremely pleased. They were a very nice size and were well packaged. The shipping was reasonable and very quick. I am already checking their website for additional items. Thank you!
I ordered two different hydrangea bushes, several weigelas and a deutzia. All were in healthy fresh condition, in adequately sized pots, still moist, and extremely carefully wrapped. After a half dozen bad experiences with other vendors in the past two months, ordering from this company was a truly welcome experience. I will definitely order from them again.
We purchased six Chiffon Hibiscus Plants from Shrub Source and were extremely satisfied with our purchase. All six plants were received in excellent condition. We have ordered plant items from other companies via mail order or internet and must say, without a doubt, this company was the first company to ship their plants in an excellent and healthy condition. These Hibiscus Plants arrived safely packaged, looked in excellent condition, appeared as very healthy specimens, and even had some buds on them. In fact, after planting these six plants, one is blooming already. It is fantastic and is everything we had hoped for when we ordered these plants. Being so pleased with the first six Hibiscus Plants that we received, we ordered six more and are looking forward to receiving them also. This company is to be congratulated and thanked for providing such excellent products and at a reasonable price. We definitely feel we got our money's worth from this company. We are definitely one very satisfied customer and would highly recommend this company for future plant purchases.
I ordered 16 Oso Easy Fragarant Spreader roses. All came very well packaged and in excellent shape. The shipment even came in 2 days from Michigan (shipped from there). The company returned phone calls very quickly and answered all of my questions in a very professional manner. The plants were slightly smaller than I expected but were priced reasonable and were described as being small. Overall I am happy with my order and would recommend them for anyone looking for hard to find Proven Winners products since they do carry a fairly large number of them.