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|On Sep 8, 2015, FacebookUser Lakewood, OH wrote:
Posted on August 13, 2015, updated September 8, 2015
On September 8th, 2015, FacebookUser added the following:
Today is September 8, 2015. After we shipped this company their "disastrous order", it cost us 23$ to ship it a month ago, it came back as - REFUSED. This business seems to practice some "bullying" and "crooked" ways of handling customers. We took photos, kept all postal receipts and intend to submit those to our credit card company, as well as to Better Business Bureau. This is by far, the worst experience we had when dealing with online service so far.
|On Jul 24, 2012, combien Seattle, WA wrote:
Posted on June 27, 2012, updated July 24, 2012
On July 24th, 2012, combien added the following:
Eastern Leaf is an incredible bad and cheap people to deal with. I was charged $39.45 for the original order for some really bad Ginkgo bonsai tree and when I returned it (which cost me $15.36), they only credited me $31.50. I hope people will see this comment and remember never to order from them. If they need to return the product they better just throw it out or it will cost them a lot more than what it was worth.
On Jul 24, 2012, Eastern Leaf responded with:
"On Jun 29, 2012 8:25 AM, Eastern Leaf responded with:
We take pride in sending out well maintained and care for plants which is why we inspect and prepare them carefully in fulfilling each order. This does mean from time to time we must trim or prune some items just as we water and fertilize them before they leave our care. We try our best to provide many options to rectify the situation in a rare occasion that the customer was unsatisfied. We allow for returns within our policy time-frame as well as offer a 30 day replacement on most our products; in addition we have customer service and a wealth of knowledge via books and internet on our site. We do believe these many options provide an accommodation to every situation as well as allow us to stay within company policies. "