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I put my order in online in early march 2009 . When I had not received anything by the middle of May I started sending emails ,but got no response from this company so I tried calling them on the phone but was always busy. I tried for a week straight ten to twenty times a day with no answer the line was always busy. I received on June 5 2009 about 1/4 of my order the plants were all hurting pretty bad and very root bound and very spindly as of today I have not received the rest of my order or been able to talk to an actual person or even get a reply from them. I will never buy from this company ever again and will tell everyone I know to stay clear from Henry Fields!
On Jun 30, 2009, clematiscottage Quadra Island, BC (Zone 7b) wrote:
Just wanted to add my comments to the others here. My experience with this company appears to be typical. No plants, no reply to e-mails and no way of contacting them by telephone. I ordered from all three of their companies. From Spring Garden, I received nothing and have cancelled the order. From Brecks, I did receive the plants but they were in very, very poor condition and did not grow. I am waiting (probably in vain) for them to honor their guarantee and send a refund. From Henry Fields, I received only some of the seeds I ordered, the rhubarb (which appears to be ok) and some half-dead blueberry plants. There is no sign of any of the others I ordered and I doubt that they would be viable if they did arrive now. I will never order from them again - particularly given their total lack of customer service - and will be reporting them to the Better Business Bureau.
On Jun 10, 2009, foothighforest ottawa Canada wrote:
I ordered a large number of plants from Henry Fields in late April. I heard nothing and sent them two emails to their customer service account asking for a status update and heard nothing.
The plants arrive June 8. Half of the order was listed on back order. The plants that were shipped were undersized and dessicated. The plants in pots were so root bound they stand little chance of surviving.
On Jun 10, 2009, tpilot Darling Lake Canada wrote:
I ordered 3 Wisteria on May 12th/09 and as of yet have received
nothing. I have emailed and phoned with no success. As previous
reviews stated phone is always busy. I see they have already
taken the money which to my mind is poor business practice. Most
companies now just charge when item has shipped.
On June 16th, 2009, tpilot added the following:
June 16 Plants arrived packaged well, plants were in plastic pots wraped in plastic and supported by cardboard and placed in box
Plants looked healthy. I still will keep my original rating as the
arrival time is unheard of these days. Vesey's I receive in less than
a week.
On Jun 10, 2009, toronto2009 toronto Canada wrote:
Stay away from this company. I ordered alot of plants on May 15th online, 1 week later, I was trying to email and call them to get a shipping estimate.
Their phone was always busy, when I did get through they would lie to me and tell me soem tign had shipped, they even gave me a bogus tracking number.
When my order arrived today, all the plants were bareroot and VERY small and barely alve, I ahve sent them back , they tell me I will get a refund.
I am considering reporting this comoan to the BBB, I even called the US sister company, they didin't even know this compan was in operation yet.
We made an order on May 8, 2009 via their website.
The next day I emailed them about tracking of shipping and never got a response
Haven't heard from them in a week so I emailed them and again no response.
On the third week, I tried to call them a couple of times and it is always busy. Tried again the next day and I was able to get through.
They said order would be shipped last week of May.
It never came.
So I tried calling again but always busy so I emailed them to cancel my order on June, 5.
June 8, we got the plants and they are a bunch of twigs.
I will see if I can send this back and get a refund.
I ordered 4 Walker's Low catmint and 1 Sweet Autumn Clematis from Henryfields this winter and received a confirmation email in March. By the end of May, all of my other mail orders had arrived and I began trying to contact Henryfields to see when they would be shipping the plants. I tried calling several times, but the phone number was always busy. I sent 3 email inquiries to customer service with no response. The Walker's Low arrived June 5th as bare roots in plastic bags. They looked barely alive (and I will be very surprised if they do survive). The other plant was not there, with no explanation. I complained to the company by email with as yet, no response. I was really disappointed in the customer service (or total lack thereof) and with the plant quality. I will definitely not be ordering from Henryfields in the future.
