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Posted on June 11, 2013, updated June 19, 2013
I placed an order through email, because the website is not working. The order was placed and I received confirmation that they had received it and they sent an invoice was for the total. It was invoiced on April 27, 2013 and paid for through Paypal on the 29th. It was to be shipped the following week. I waited that week and the next and nothing. I was hoping for Mothers Day so I emailed them and didn't receive any reply. I did this several times and I also found a phone number of the store in CA so I called and left messages. I received a call on the 3rd of June!! She was very nice and said that my order had been shipped on Saturday the 1st and that I would receive it on the 4th or 5th. Again nothing. It is now the 11th and I have emailed them twice since then and have called the number that she called from and left several messages and no reply. I am again sending an email today to see if I can get some response. This was my first order from them, so I do not have any experience to go from as to previous experiences. I will be more than happy to reverse my negative experience if the plants are received. I just want this resolved.
On June 19th, 2013, hcstds changed the rating from negative to positive and added the following:
I received my plants today, June 19. It included a letter of explanation that it was their busy time and they apologized for the delay. Also included some extra cuttings. The plants are absolutely beautiful and the cuttings, some of the best I have purchased from anywhere. I am extremely satisfied with the transaction. I was just concerned when I could not make contact with anyone with any answers. Thanks again to Mattslandscape for such nice plants.
On Apr 27, 2011, colchie Vashon, WA (Zone 8a) wrote:
I was so pleased to receive my order of dragon fruit cuttings- each cutting was HUGE and so healthy and well packaged and labeled. Matt even threw in some surprises. With the awful weather we've had in Seattle, I was worried, but they're starting to root, and can't wait for summer. In more ways than one!
I've ordered epiphyllums from Matt a few times. The orders always arrive healthy. Cuttings are large, and he often includes extra cuttings, both what I ordered and surprise cuttings. Plants have also been quite large and healthy, with plenty of roots. He has a store on eBay too, but the variety is greater on his website. Some of the other sellers on eBay sell very small cuttings that don't take and plants with just a few small roots. I also highly recommend looking at Matt's website for the descriptions of each cutting/plant, which are the most detailed I've found anywhere on the web. Besides epiphyllums, he sells related plants and dragon fruit plants.